{"id":232877,"date":"2024-08-07T10:32:44","date_gmt":"2024-08-07T08:32:44","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/integrovany-softver-pre-call-centra\/predna-integracia-pre-telefonny-system-cloudtalk\/"},"modified":"2025-04-14T17:28:29","modified_gmt":"2025-04-14T15:28:29","slug":"predna-integracia-pre-telefonny-system-cloudtalk","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/sk\/integrovany-softver-pre-call-centra\/predna-integracia-pre-telefonny-system-cloudtalk\/","title":{"rendered":"Integr\u00e1cia softv\u00e9ru call centra"},"content":{"rendered":"\n
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Integr\u00e1cia predn\u00e9ho telef\u00f3nneho syst\u00e9mu<\/p>\n<\/div><\/div>\n\n\n\n

Call centrumpre Front<\/h1>\n\n\n\n

Spojte silu svojej platformy slu\u017eieb z\u00e1kazn\u00edkom a v\u00fdkonn\u00e9 funkcie volania s integr\u00e1ciou Front VoIP od spolo\u010dnosti CloudTalk. Uskuto\u010d\u0148ujte a prij\u00edmajte hovory, posielajte SMS spr\u00e1vy a u\u0161etrite \u010das pri manu\u00e1lnych \u00faloh\u00e1ch v\u010faka obojsmernej synchroniz\u00e1cii. <\/p>\n<\/div><\/div>\n\n\n\n

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Kontakt na predaj<\/a><\/div>\n\n\n\n
Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Vyroben\u00e9<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Kateg\u00f3ria<\/p>\n\n\n\n

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Softv\u00e9r Helpdesk<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pou\u017eite na<\/p>\n\n\n\n

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Z\u00e1kazn\u00edcka podpora<\/p>\n\n\n\n

T\u00edmov\u00e1 spolupr\u00e1ca<\/p>\n\n\n\n

Spr\u00e1va hovorov a vstupeniek<\/p>\n\n\n\n

Automatiz\u00e1cia pracovn\u00fdch postupov<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pou\u017e\u00edvatelia<\/p>\n\n\n\n

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Podporn\u00ed agenti<\/p>\n\n\n\n

Nadriaden\u00ed<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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D\u00f4veryhodn\u00e9 pre tis\u00edce \u013eud\u00ed<\/p>\n\n\n\n

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1,480 Recenzie na G2<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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4,000<\/code>+<\/p>\n\n\n\n

Spokojn\u00ed z\u00e1kazn\u00edci<\/p>\n<\/div>\n\n\n\n

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160<\/code>+<\/p>\n\n\n\n

medzin\u00e1rodn\u00e9 \u010d\u00edsla<\/p>\n<\/div>\n\n\n\n

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300<\/code>%<\/p>\n\n\n\n

Viac hovorov za de\u0148<\/p>\n<\/div>\n\n\n\n

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50<\/code>%<\/p>\n\n\n\n

Krat\u0161ie \u010dakacie doby<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Pre\u010do integrova\u0165 CloudTalk so slu\u017ebou Front?<\/strong><\/h2>\n\n\n\n

Nastavte integr\u00e1ciu call centra Front len nieko\u013ek\u00fdmi kliknutiami a zefekt\u00edvnite svoje oper\u00e1cie v\u010faka jednoduch\u00e9mu pr\u00edstupu k hovorom, SMS a vyu\u017eite\u013en\u00fdm poznatkom. Automatizujte pracovn\u00e9 postupy pomocou vlastn\u00fdch sp\u00fa\u0161\u0165a\u010dov a udr\u017eujte \u00fadaje aktu\u00e1lne v\u010faka obojsmernej synchroniz\u00e1cii. Synchronizujte \u00fadaje, zobrazujte v\u00fdsledky hovorov, sp\u00e4tne po\u010d\u00favajte hlasov\u00e9 spr\u00e1vy, uskuto\u010d\u0148ujte hovory, sledujte metriky a robte zmyslupln\u00e9 zmeny. <\/p>\n\n\n\n

\u010co je Front?<\/strong><\/p>\n\n\n\n

Platforma Front, ktor\u00e1 je zdie\u013eanou schr\u00e1nkou a platformou na komunik\u00e1ciu so z\u00e1kazn\u00edkmi, umo\u017e\u0148uje t\u00edmom podpory a predaja spravova\u0165 e-maily, hovory, SMS a spr\u00e1vy zo soci\u00e1lnych siet\u00ed z jedn\u00e9ho ovl\u00e1dacieho panela.<\/p>\n\n\n\n

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Kontakt na predaj<\/a><\/div>\n<\/div>\n\n\n\n

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Ak\u00e9 \u00fadaje zdie\u013ea slu\u017eba CloudTalk & Front?<\/h2>\n\n\n\n
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Front<\/p>\n<\/div>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Procesy CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Akcie pracovn\u00e9ho toku:Automatizujte zaznamen\u00e1vanie hovorov, iniciovanie hovorov a odosielanie spr\u00e1v SMS.<\/p>\n<\/div>\n\n\n\n

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Akcie pracovn\u00e9ho postupu<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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V\u00fdmena Front & CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Kontaktn\u00e9 inform\u00e1cie:Synchronizujte men\u00e1, e-maily, telef\u00f3nne \u010d\u00edsla a \u00fadaje o potenci\u00e1lnych z\u00e1kazn\u00edkoch medzi syst\u00e9mami.<\/p>\n<\/div>\n\n\n\n

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Kontaktn\u00e9 inform\u00e1cie<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Aktivity ved\u00facich pracovn\u00edkov a transakci\u00ed:Bezprobl\u00e9mov\u00e9 zdie\u013eanie aktualiz\u00e1ci\u00ed aktiv\u00edt, stavov a zna\u010diek.<\/p>\n<\/div>\n\n\n\n

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Aktivity v oblasti vedenia a obchodovania<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Predn\u00e1 \u010das\u0165 prij\u00edma<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u00dadaje o hovoroch:Zme\u0161kan\u00e9 hovory, trvanie, v\u00fdsledky hovorov a protokoly s\u00fa synchronizovan\u00e9 s aplik\u00e1ciou Front.<\/p>\n<\/div>\n\n\n\n

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\u00dadaje o hovoroch<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Hlasov\u00e9 spr\u00e1vy a zna\u010dky:Pr\u00edstup k podrobn\u00fdm z\u00e1znamom hovorov, hlasov\u00fdm spr\u00e1vam a zna\u010dk\u00e1m na sledovanie a n\u00e1sledn\u00e9 opatrenia.<\/p>\n<\/div>\n\n\n\n

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Hlasov\u00e9 spr\u00e1vy a zna\u010dky<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Ako integrova\u0165 aplik\u00e1ciu Front so slu\u017ebou CloudTalk?<\/h2>\n\n\n\n
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  1. Uistite sa, \u017ee m\u00e1te pl\u00e1n CloudTalk Essential<\/strong> a pr\u00edstup spr\u00e1vcu pre<\/strong> oba n\u00e1stroje.<\/li>\n\n\n\n
  2. Prihl\u00e1ste sa do svojho konta CloudTalk<\/strong> a prejdite do \u010dasti Nastavenia > Integr\u00e1cie<\/strong>.<\/li>\n\n\n\n
  3. V zozname integr\u00e1ci\u00ed vyberte polo\u017eku Front<\/strong> a kliknite na tla\u010didlo „Prida\u0165 integr\u00e1ciu“.<\/strong><\/li>\n\n\n\n
  4. Po v\u00fdzve sa prihl\u00e1ste do svojho konta Front<\/strong> a autorizujte pr\u00edstup k \u00fadajom.<\/li>\n\n\n\n
  5. Nakonfigurujte nastavenia pracovn\u00fdch postupov, protokolovania hovorov a pravidiel synchroniz\u00e1cie<\/strong>.<\/li>\n\n\n\n
  6. Mapovanie vlastn\u00fdch pol\u00ed<\/strong> pod\u013ea konvenci\u00ed pomenovania Front a CloudTalk.<\/li>\n<\/ol>\n\n\n\n
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    Kontakt na predaj<\/a><\/div>\n\n\n\n
    Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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    \u010co hovoria na\u0161i z\u00e1kazn\u00edci svetovej triedy?<\/h2>\n\n\n\n

    Orient\u00e1cia na z\u00e1kazn\u00edka je z\u00e1kladn\u00fdm pilierom v\u0161etk\u00e9ho, \u010do rob\u00edme. \u010ci u\u017e pom\u00e1hate svojim klientom, alebo sa sna\u017e\u00edte uzavrie\u0165 obchod, pom\u00e1hame v\u00e1m zabezpe\u010di\u0165 v\u0161etky n\u00e1stroje a podporu, ktor\u00e9 potrebujete na dosiahnutie \u00faspechu. Ale neberte si ju od n\u00e1s. Tu je to, \u010do hovoria spokojn\u00ed z\u00e1kazn\u00edci spolo\u010dnosti CloudTalk! <\/p>\n\n\n\n

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    1,480 Recenzie na G2<\/p>\n<\/div>\n<\/div>\n\n\n\n

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    Kontaktujte sales<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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    Milujem inteligentn\u00fd dialer, preto\u017ee odstra\u0148uje prokrastin\u00e1ciu z \u010dasu na rozvoj podnikania prostredn\u00edctvom studen\u00fdch hovorov. Ned\u00e1vno som vysk\u00fa\u0161al aj AI pozn\u00e1mkova\u010d a zak\u00fapim si ho, preto\u017ee odstra\u0148uje potrebu p\u00edsa\u0165 pozn\u00e1mky ru\u010dne. Bol tie\u017e ve\u013emi presn\u00fd! <\/p>\n\n\n\n

    \u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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    Craig H.<\/strong> \"\"\/Spoluzakladate\u013e<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Potrebovali sme linky pre na\u0161u firmu s ve\u013ekou naliehavos\u0165ou a t\u00edm to vyrie\u0161il za n\u00e1s len za jeden pracovn\u00fd de\u0148. V\u0161etko bolo okam\u017eite integrovan\u00e9 a nastaven\u00e9, pripraven\u00e9 na to, aby n\u00e1\u0161 t\u00edm mohol okam\u017eite poskytova\u0165 podporu. <\/p>\n\n\n\n

    \u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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    Carlotta B.<\/strong> \"\"\/Projektov\u00fd mana\u017e\u00e9r<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Jednoduch\u00e9 pou\u017e\u00edvanie. P\u00e1\u010di sa mi, \u017ee podpora mi r\u00fdchlo a jasne pomohla pochopi\u0165 zlo\u017eitej\u0161ie mechanizmy. Integr\u00e1cia prostredn\u00edctvom API s na\u0161ou aplik\u00e1ciou inhousing umo\u017enila aj automatiz\u00e1ciu, napr\u00edklad SMS pripomenutia. <\/p>\n\n\n\n

    \u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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    Daniel S.<\/strong> \"\"\/\u0160pecialista podpory z\u00e1kazn\u00edkov<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Je jednoduch\u00fd na pou\u017e\u00edvanie, m\u00e1 preh\u013eadn\u00e9 rozhranie a pon\u00faka ve\u013ea mo\u017enost\u00ed na pou\u017e\u00edvanie \u010d\u00edsel z mnoh\u00fdch \u010dast\u00ed sveta. Je to tie\u017e skvel\u00fd n\u00e1stroj, ktor\u00fd m\u00f4\u017eete pou\u017ei\u0165 na otvorenie \u00fa\u010dtov na platform\u00e1ch na zasielanie spr\u00e1v, ako s\u00fa WhatsApp a Telegram. <\/p>\n\n\n\n

    \u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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    Ivan M.<\/strong> \"\"\/\u0160pecialista na pr\u00edjmov\u00fd syst\u00e9m<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Informa\u010dn\u00fd panel a \u0161trukt\u00fara hl\u00e1sen\u00ed je bezchybn\u00e1, preto\u017ee podporuje aj hl\u00e1senia pod\u013ea kampan\u00ed. ID volaj\u00faceho m\u00f4\u017eeme priradi\u0165 k ISDR, \u010do u\u013eah\u010duje ich pou\u017eitie v\u017edy, ke\u010f je to potrebn\u00e9 v re\u00e1lnom \u010dase… <\/p>\n\n\n\n

    \u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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    Arun S<\/strong> \"\"\/Senior mana\u017e\u00e9r<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Pre n\u00e1s je hlavnou v\u00fdhodou pou\u017e\u00edvania slu\u017eby CloudTalk ukladanie kontaktov. Sme firma, na ktor\u00fa sa obracaj\u00fa tis\u00edce \u013eud\u00ed, tak\u017ee vidie\u0165, kto vol\u00e1, e\u0161te pred prijat\u00edm hovoru, je ve\u013ek\u00fdm pr\u00ednosom. M\u00e1 tie\u017e podrobn\u00fa analytiku na sledovanie. <\/p>\n\n\n\n

    \u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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    Joe P.<\/strong> \"\"\/Account Manager<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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    Ako nastavi\u0165 volanie vpredu?<\/h2>\n\n\n\n
      \n
    1. Uistite sa, \u017ee m\u00e1te pl\u00e1n CloudTalk Essential<\/strong> a pr\u00edstup spr\u00e1vcu pre<\/strong> oba n\u00e1stroje.<\/li>\n\n\n\n
    2. Prihl\u00e1ste sa do svojho konta Front<\/strong> a prejdite do \u010dasti Nastavenia > Integr\u00e1cie<\/strong>.<\/li>\n\n\n\n
    3. Vyh\u013eadajte a nain\u0161talujte integr\u00e1ciu CloudTalk CTI<\/strong>.<\/li>\n\n\n\n
    4. Prejdite na str\u00e1nku Front > Settings > Channels > Calling<\/strong>.<\/li>\n\n\n\n
    5. Vyberte slu\u017ebu CloudTalk<\/strong> ako predvolen\u00e9ho poskytovate\u013ea volania a prira\u010fte \u010d\u00edsla.<\/li>\n\n\n\n
    6. Otvorte ak\u00fdko\u013evek z\u00e1znam kontaktu, tiketu alebo spolo\u010dnosti<\/strong> v aplik\u00e1cii Front.<\/li>\n\n\n\n
    7. V pravom paneli vyh\u013eadajte widget CloudTalk CTI<\/strong>.<\/li>\n\n\n\n
    8. Za\u010dnite telefonova\u0165 a posiela\u0165 SMS spr\u00e1vy priamo z aplik\u00e1cie Front!<\/li>\n<\/ol>\n\n\n\n
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      Kontakt na predaj<\/a><\/div>\n\n\n\n
      Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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      V\u00fdhody integr\u00e1cie predn\u00e9ho telef\u00f3nu<\/h2>\n\n\n\n
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      \"\"<\/figure>\n\n\n\n

      Bezprobl\u00e9mov\u00e1 spr\u00e1va hovorov a vstupeniek<\/h3>\n\n\n\n

      Automatick\u00e9 zaznamen\u00e1vanie hovorov, hlasovej po\u0161ty a zme\u0161kan\u00fdch hovorov ako l\u00edstkov v slu\u017ebe Front. CloudTalk zabezpe\u010duje, aby bola ka\u017ed\u00e1 interakcia so z\u00e1kazn\u00edkom riadne zaznamenan\u00e1, a umo\u017e\u0148uje agentom pr\u00edstup k hist\u00f3rii hovorov, pozn\u00e1mkam a nahr\u00e1vkam v jednej centralizovanej schr\u00e1nke. <\/p>\n<\/div>\n\n\n\n

      \n
      \"\"<\/figure>\n\n\n\n

      Kliknutie na hovor a preh\u013ead o z\u00e1kazn\u00edkoch v re\u00e1lnom \u010dase<\/h3>\n\n\n\n

      Jedn\u00fdm kliknut\u00edm m\u00f4\u017eete uskuto\u010d\u0148ova\u0165 hovory priamo z aplik\u00e1cie Front. Pred zdvihnut\u00edm telef\u00f3nu si pozrite podrobnosti o volaj\u00facom vr\u00e1tane predch\u00e1dzaj\u00facich konverz\u00e1ci\u00ed, l\u00edstkov a kontaktn\u00fdch inform\u00e1ci\u00ed, \u010do umo\u017e\u0148uje r\u00fdchlej\u0161ie rie\u0161enie probl\u00e9mov a personalizovanej\u0161iu interakciu so z\u00e1kazn\u00edkmi. <\/p>\n<\/div>\n<\/div>\n\n\n\n

      <\/div>\n\n\n\n
      \n
      \n
      \"\"<\/figure>\n\n\n\n

      Obojsmern\u00e1 synchroniz\u00e1cia kontaktov pre konzistentnos\u0165<\/h3>\n\n\n\n

      Udr\u017eujte svoje kontaktn\u00e9 \u00fadaje aktualizovan\u00e9 na oboch platform\u00e1ch. Pri vytvoren\u00ed alebo \u00faprave nov\u00e9ho kontaktu v aplik\u00e1cii Front CloudTalk automaticky synchronizuje zmeny, \u010d\u00edm zabezpe\u010d\u00ed, \u017ee va\u0161e t\u00edmy predaja a podpory bud\u00fa ma\u0165 v\u017edy najaktu\u00e1lnej\u0161ie inform\u00e1cie o z\u00e1kazn\u00edkoch. <\/p>\n<\/div>\n\n\n\n

      \n
      \"\"<\/figure>\n\n\n\n

      Prisp\u00f4sobite\u013en\u00e9 pracovn\u00e9 postupy pre lep\u0161iu organiz\u00e1ciu<\/h3>\n\n\n\n

      Zabezpe\u010dte presnos\u0165 \u00fadajov na v\u0161etk\u00fdch platform\u00e1ch pomocou synchroniz\u00e1cie kontaktov v re\u00e1lnom \u010dase medzi aplik\u00e1ciami CloudTalk a Front. CloudTalk obnovuje va\u0161e z\u00e1znamy ka\u017ed\u00fdch 5 a\u017e 10 min\u00fat, odstra\u0148uje duplicity a poskytuje pr\u00edstup k men\u00e1m, telef\u00f3nnym \u010d\u00edslam, e-mailom a stavom z\u00e1kazn\u00edckych l\u00edstkov. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

      \n
      \n
      \n

      Preh\u013ead integr\u00e1cie Front a CloudTalk<\/h2>\n\n\n\n
      \n