{"id":232876,"date":"2024-08-07T10:32:32","date_gmt":"2024-08-07T08:32:32","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/integrovany-softver-pre-call-centra\/integracia-call-centra-microsoft-dynamics\/"},"modified":"2025-01-10T18:30:09","modified_gmt":"2025-01-10T16:30:09","slug":"integracia-call-centra-microsoft-dynamics","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/sk\/integrovany-softver-pre-call-centra\/integracia-call-centra-microsoft-dynamics\/","title":{"rendered":"Integr\u00e1cia telef\u00f3nie VoIP v syst\u00e9me Microsoft Dynamics 365"},"content":{"rendered":"\n
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Integr\u00e1cia Microsoft Dynamics VoIP<\/p>\n<\/div><\/div>\n\n\n\n

Call centrum pre MS Dynamics 365<\/h1>\n\n\n\n

Zlep\u0161ite zapojenie z\u00e1kazn\u00edkov a produktivitu t\u00edmu pomocou integr\u00e1cie Microsoft Dynamics 365 CTI od spolo\u010dnosti CloudTalk. Uskuto\u010d\u0148ujte a prij\u00edmajte hovory a posielajte SMS spr\u00e1vy priamo v syst\u00e9me CRM a u\u0161etrite \u010das pri manu\u00e1lnych \u00faloh\u00e1ch v\u010faka obojsmernej synchroniz\u00e1cii. <\/p>\n<\/div><\/div>\n\n\n\n

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Kontakt na predaj<\/a><\/div>\n\n\n\n
Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Vyroben\u00e9<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Kateg\u00f3ria<\/p>\n\n\n\n

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CRM<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pou\u017eite na<\/p>\n\n\n\n

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Spolupr\u00e1ca<\/p>\n\n\n\n

Produktivita<\/p>\n\n\n\n

Lead Gen<\/p>\n\n\n\n

Predaj<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pou\u017e\u00edvatelia<\/p>\n\n\n\n

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Agenti<\/p>\n\n\n\n

Nadriaden\u00ed<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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D\u00f4veryhodn\u00e9 pre tis\u00edce \u013eud\u00ed<\/p>\n\n\n\n

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1,480 Recenzie na G2<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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4,000<\/code>+<\/p>\n\n\n\n

Spokojn\u00ed z\u00e1kazn\u00edci<\/p>\n<\/div>\n\n\n\n

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160<\/code>+<\/p>\n\n\n\n

medzin\u00e1rodn\u00e9 \u010d\u00edsla<\/p>\n<\/div>\n\n\n\n

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300<\/code>%<\/p>\n\n\n\n

Viac hovorov za de\u0148<\/p>\n<\/div>\n\n\n\n

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50<\/code>%<\/p>\n\n\n\n

Krat\u0161ie \u010dakacie doby<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Pre\u010do integrova\u0165 MS Dynamics 365 so slu\u017ebou CloudTalk?<\/h2>\n\n\n\n

Nastavte si integr\u00e1ciu telefonovania s Dynamics 365 za nieko\u013eko min\u00fat a u\u0161etrite \u010das v\u010faka automatiza\u010dn\u00fdm funkci\u00e1m CRM a oper\u00e1ci\u00e1m call centra. Volajte, posielajte SMS spr\u00e1vy a udr\u017eujte preh\u013eadnos\u0165 v\u010faka bezprobl\u00e9movej obojsmernej synchroniz\u00e1cii ka\u017ed\u00fdch 10 min\u00fat. Automaticky zaznamen\u00e1vajte interakcie ako aktivity a zvy\u0161ujte predaj a podporu pomocou softv\u00e9ru na kampane na volania pre Microsoft Dynamics. \u010co je Microsoft Dynamics 365? <\/strong>\u0160pi\u010dkov\u00e1 platforma CRM spolo\u010dnosti Microsoft, ktor\u00e1 je navrhnut\u00e1 na zlep\u0161enie spr\u00e1vy z\u00e1kazn\u00edkov a prev\u00e1dzkovej efekt\u00edvnosti. Podporujte svojich agentov pomocou pokro\u010dil\u00fdch n\u00e1strojov pre predaj, slu\u017eby z\u00e1kazn\u00edkom a anal\u00fdzu, ako aj \u0161k\u00e1lovanie, a z\u00e1rove\u0148 zabezpe\u010dte optim\u00e1lny v\u00fdkon. <\/p>\n\n\n\n

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Kontakt na predaj<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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V\u00fdhody integr\u00e1cie MS Dynamics Phone<\/h2>\n\n\n\n
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Uskuto\u010d\u0148ujte inteligentnej\u0161ie hovory<\/h3>\n\n\n\n

Pr\u00edstup k z\u00e1znamom hovorov, nahr\u00e1vkam, pozn\u00e1mkam a kompletnej hist\u00f3rii hovorov v syst\u00e9me CRM. Iniciujte hovory a sledujte interakcie a l\u00edstky podpory so v\u0161etk\u00fdmi potrebn\u00fdmi inform\u00e1ciami na dosah ruky. Pr\u00edpadne vyu\u017eite funkciu Click-to-Call od CloudTalk na podporu predaja t\u00fdm, \u017ee napln\u00edte svoje spolo\u010dnosti Power Dialing z kontaktov jedin\u00fdm kliknut\u00edm. <\/p>\n<\/div>\n\n\n\n

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Zefekt\u00edvnenie pracovn\u00fdch postupov<\/h3>\n\n\n\n

Ur\u00fdchlite procesy predaja a podpory pomocou automatiz\u00e1cie pracovn\u00fdch postupov prostredn\u00edctvom integr\u00e1cie CTI s Dynamics 365. Nastavte si vlastn\u00e9 sp\u00fa\u0161\u0165a\u010de na zaznamen\u00e1vanie inform\u00e1ci\u00ed, iniciovanie n\u00e1sledn\u00fdch hovorov a odosielanie SMS spr\u00e1v, ke\u010f s\u00fa splnen\u00e9 vopred definovan\u00e9 podmienky. Poskytnite svojim agentom priestor na poskytovanie v\u00fdnimo\u010dn\u00fdch slu\u017eieb z\u00e1kazn\u00edkom a zvy\u0161ovanie pr\u00edjmov. <\/p>\n<\/div>\n<\/div>\n\n\n\n

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Zlep\u0161enie rozhodovania<\/h3>\n\n\n\n

U\u0161etrite hodiny manu\u00e1lnej aktualiz\u00e1cie CRM, aby zodpovedali \u00fadajom v\u00e1\u0161ho call centra, v\u010faka bezprobl\u00e9movej obojsmernej synchroniz\u00e1cii pre MS Dynamics. Automaticky zaznamen\u00e1vajte v\u0161etky uskuto\u010dnen\u00e9, prijat\u00e9 a zme\u0161kan\u00e9 hovory a prira\u010fte ich k pr\u00edslu\u0161n\u00fdm kontaktom spolu s hlasov\u00fdmi spr\u00e1vami a SMS spr\u00e1vami, aby ste zachovali \u00fapln\u00fa prev\u00e1dzkov\u00fa preh\u013eadnos\u0165. <\/p>\n<\/div>\n\n\n\n

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Vyu\u017e\u00edvajte pr\u00edle\u017eitosti<\/h3>\n\n\n\n

V\u0161etky pr\u00edle\u017eitosti z v\u00e1\u0161ho CRM prenesiete do CloudTalku ako ponuky po\u010das \u00favodnej integr\u00e1cie prostredn\u00edctvom softv\u00e9ru pre kampane hovorov pre Microsoft Dynamics. To umo\u017en\u00ed v\u00e1\u0161mu obchodn\u00e9mu t\u00edmu ma\u0165 preh\u013ead o ka\u017edom potenci\u00e1lnom z\u00e1kazn\u00edkovi a z\u00e1rove\u0148 prepoji\u0165 hovory a pozn\u00e1mky s pr\u00edslu\u0161n\u00fdmi z\u00e1znamami o predaji pre bezprobl\u00e9mov\u00fa spolupr\u00e1cu. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Ako integrova\u0165 MS Dynamics s CloudTalk?<\/h2>\n\n\n\n
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  1. Potvr\u010fte, \u017ee m\u00e1te \u00fa\u010det Dynamics Sales a pr\u00edstup administr\u00e1tora pre obe platformy.<\/li>\n\n\n\n
  2. Prihl\u00e1ste sa na ovl\u00e1dac\u00ed panel slu\u017eby CloudTalk <\/strong>a uistite sa, \u017ee m\u00e1te pl\u00e1n Expert <\/strong>.<\/li>\n\n\n\n
  3. Prejdite do Nastaven\u00ed > Integr\u00e1cie<\/strong> a vyberte Microsoft Dynamics 365<\/strong>.<\/li>\n\n\n\n
  4. Zadajte adresu URL Microsoft Dynamics 365<\/strong> a overte svoje konto.<\/li>\n\n\n\n
  5. Konfigurujte nastavenia synchroniz\u00e1cie a pracovn\u00fdch postupov pod\u013ea svojich potrieb.<\/li>\n\n\n\n
  6. Povo\u013ete integr\u00e1ciu a za\u010dnite spravova\u0165 hovory priamo v Microsoft Dynamics 365!<\/li>\n<\/ol>\n\n\n\n
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    Kontakt na predaj<\/a><\/div>\n\n\n\n
    Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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    Ak\u00e9 \u00fadaje zdie\u013ea integr\u00e1cia Dynamics 365 CTI ?<\/h2>\n\n\n\n
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    MS Dynamics<\/p>\n<\/div>\n\n\n\n

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    CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    CloudTalk dost\u00e1va<\/p>\n<\/div>\n<\/div>\n\n\n\n

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    Kontaktn\u00e9 inform\u00e1cie:Men\u00e1, e-maily a telef\u00f3nne \u010d\u00edsla.<\/p>\n<\/div>\n\n\n\n

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    Kontaktn\u00e9 \u00fadaje<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    MS Dynamics prij\u00edma<\/p>\n<\/div>\n<\/div>\n\n\n\n

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    Z\u00e1znamy hovorov:Zme\u0161kan\u00e9 a prijat\u00e9 hovory, trvanie a pozn\u00e1mky<\/p>\n<\/div>\n\n\n\n

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    Detaily hovoru<\/p>\n<\/div>\n<\/div>\n\n\n\n

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    Nahr\u00e1vky hovorov:Prepojen\u00e9 nahr\u00e1vky na \u00fa\u010dely \u0161kolenia<\/p>\n<\/div>\n\n\n\n

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    Z\u00e1znamy hovorov<\/p>\n<\/div>\n<\/div>\n\n\n\n

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    \u00dadaje SMS: Odoslan\u00e9 a prijat\u00e9 spr\u00e1vy s \u010dasov\u00fdmi zna\u010dkami<\/p>\n<\/div>\n\n\n\n

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    Z\u00e1znamy SMS<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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    Pre\u010do si vybra\u0165 CloudTalk pre volanie Dynamics 365?<\/h2>\n\n\n\n
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