{"id":232874,"date":"2024-08-07T10:32:18","date_gmt":"2024-08-07T08:32:18","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/integrovany-softver-pre-call-centra\/integracia-call-centra-pre-dataddo\/"},"modified":"2025-04-15T13:05:50","modified_gmt":"2025-04-15T11:05:50","slug":"integracia-call-centra-pre-dataddo","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/sk\/integrovany-softver-pre-call-centra\/integracia-call-centra-pre-dataddo\/","title":{"rendered":"Integr\u00e1cia telef\u00f3nneho syst\u00e9mu Dataddo"},"content":{"rendered":"\n
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Integr\u00e1cia telef\u00f3nneho syst\u00e9mu Dataddo<\/p>\n<\/div><\/div>\n\n\n\n

Call centrumpre Dataddo<\/h1>\n\n\n\n

Spojte silu svojej platformy na integr\u00e1ciu \u00fadajov a v\u00fdkonn\u00e9 funkcie volania s integr\u00e1ciou Dataddo VoIP od spolo\u010dnosti CloudTalk. Uskuto\u010d\u0148ujte a prij\u00edmajte hovory, posielajte SMS spr\u00e1vy a u\u0161etrite \u010das pri manu\u00e1lnych \u00faloh\u00e1ch v\u010faka obojsmernej synchroniz\u00e1cii. <\/p>\n<\/div><\/div>\n\n\n\n

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Kontakt na predaj<\/a><\/div>\n\n\n\n
Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Vyroben\u00e9<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Kateg\u00f3ria<\/p>\n\n\n\n

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\u00dadaje\/analytika<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pou\u017eite na<\/p>\n\n\n\n

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Synchroniz\u00e1cia \u00fadajov<\/p>\n\n\n\n

Business Intelligence<\/p>\n\n\n\n

Automatiz\u00e1cia pracovn\u00fdch postupov<\/p>\n\n\n\n

Nahlasovanie<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pou\u017e\u00edvatelia<\/p>\n\n\n\n

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Analytici<\/p>\n\n\n\n

V\u00fdvoj\u00e1ri<\/p>\n\n\n\n

Obchodn\u00e9 t\u00edmy<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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D\u00f4veryhodn\u00e9 pre tis\u00edce \u013eud\u00ed<\/p>\n\n\n\n

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1,480 Recenzie na G2<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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4,000<\/code>+<\/p>\n\n\n\n

Spokojn\u00ed z\u00e1kazn\u00edci<\/p>\n<\/div>\n\n\n\n

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160<\/code>+<\/p>\n\n\n\n

medzin\u00e1rodn\u00e9 \u010d\u00edsla<\/p>\n<\/div>\n\n\n\n

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300<\/code>%<\/p>\n\n\n\n

Viac hovorov za de\u0148<\/p>\n<\/div>\n\n\n\n

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50<\/code>%<\/p>\n\n\n\n

Krat\u0161ie \u010dakacie doby<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Ak\u00e9 \u00fadaje zdie\u013eaj\u00fa Dataddo a CloudTalk?<\/h2>\n\n\n\n
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Dataddo<\/p>\n<\/div>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Procesy CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Akcie pracovn\u00e9ho toku:Automatizujte zaznamen\u00e1vanie hovorov, iniciovanie hovorov a odosielanie spr\u00e1v SMS.<\/p>\n<\/div>\n\n\n\n

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Akcie pracovn\u00e9ho postupu<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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V\u00fdmena d\u00e1t Dataddo & CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Synchroniz\u00e1cia \u00fadajov<\/p>\n<\/div>\n\n\n\n

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Automaticky synchronizuje \u00fadaje t\u00fdkaj\u00face sa hovorov zo slu\u017eby CloudTalk s analytick\u00fdm panelom spolo\u010dnosti Dataddo.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Zhodnos\u0165 pou\u017e\u00edvate\u013eov<\/p>\n<\/div>\n\n\n\n

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Prepojenie z\u00e1znamov o z\u00e1kazn\u00edkoch Dataddo s aktivitami agentov CloudTalk na jednotn\u00e9 sledovanie.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Dataddo dost\u00e1va<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Hovor Insights<\/p>\n<\/div>\n\n\n\n

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Uklad\u00e1 trvanie hovorov, \u010dasov\u00e9 zna\u010dky a v\u00fdsledky v syst\u00e9me Dataddo na \u00fa\u010dely reportovania a anal\u00fdzy.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Vlastn\u00e9 polia<\/p>\n<\/div>\n\n\n\n

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Pren\u00e1\u0161a vlastn\u00e9 \u00fadaje t\u00fdkaj\u00face sa hovorov zo slu\u017eby CloudTalk do slu\u017eby Dataddo, \u010d\u00edm zabezpe\u010duje prisp\u00f4soben\u00e9 pod\u00e1vanie spr\u00e1v.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Pre\u010do integrova\u0165 CloudTalk s Dataddo<\/h3>\n\n\n\n

Integr\u00e1ciu CloudTalk a Dataddo nastav\u00edte nieko\u013ek\u00fdmi kliknutiami a zefekt\u00edvnite tak spr\u00e1vu<\/strong> a anal\u00fdzu \u00fadajov o hovoroch<\/strong>. Z\u00edskajte synchroniz\u00e1ciu v re\u00e1lnom \u010dase<\/strong> medzi slu\u017ebou CloudTalk a preferovan\u00fdmi n\u00e1strojmi BI, \u010d\u00edm sa odstr\u00e1nia manu\u00e1lne exporty a zabezpe\u010d\u00ed sa, \u017ee va\u0161e \u00fadaje bud\u00fa v\u017edy aktu\u00e1lne. <\/p>\n\n\n\n

Automatizujte pracovn\u00e9 postupy pomocou vlastn\u00fdch sp\u00fa\u0161\u0165a\u010dov<\/strong>, sledujte v\u00fdkonnos\u0165 hovorov a zvy\u0161ujte presnos\u0165 hl\u00e1sen\u00ed. V\u010faka centralizovan\u00e9mu monitorovaniu \u00fadajov<\/strong> m\u00f4\u017eete analyzova\u0165 interakcie so z\u00e1kazn\u00edkmi, sledova\u0165 trendy a optimalizova\u0165 rozhodovanie. Udr\u017eujte svoje \u00fadaje prepojen\u00e9, zn\u00ed\u017ete neefekt\u00edvnos\u0165 a bez n\u00e1mahy zv\u00fd\u0161te produktivitu t\u00edmu. <\/p>\n\n\n\n

\u010co je Dataddo?<\/strong><\/p>\n\n\n\n

Dataddo je platforma na integr\u00e1ciu \u00fadajov bez pou\u017eitia k\u00f3du,<\/strong> ktor\u00e1 sp\u00e1ja CloudTalk s analytick\u00fdmi n\u00e1strojmi, CRM a n\u00e1strojmi na vytv\u00e1ranie spr\u00e1v. Umo\u017e\u0148uje automatizovan\u00e9 prenosy \u00fadajov, preh\u013ead v re\u00e1lnom \u010dase a bezprobl\u00e9mov\u00fa integr\u00e1ciu analytick\u00fdch n\u00e1strojov<\/strong>, v\u010faka \u010domu m\u00f4\u017eu podniky jednoducho prij\u00edma\u0165 rozhodnutia zalo\u017een\u00e9 na \u00fadajoch. <\/p>\n\n\n\n

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Kontakt na predaj<\/a><\/div>\n<\/div>\n\n\n\n

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\u010co hovoria na\u0161i z\u00e1kazn\u00edci svetovej triedy?<\/h2>\n\n\n\n

Orient\u00e1cia na z\u00e1kazn\u00edka je z\u00e1kladn\u00fdm pilierom v\u0161etk\u00e9ho, \u010do rob\u00edme. \u010ci u\u017e pom\u00e1hate svojim klientom, alebo sa sna\u017e\u00edte uzavrie\u0165 obchod, pom\u00e1hame v\u00e1m zabezpe\u010di\u0165 v\u0161etky n\u00e1stroje a podporu, ktor\u00e9 potrebujete na dosiahnutie \u00faspechu. Ale neberte si ju od n\u00e1s. Tu je to, \u010do hovoria spokojn\u00ed z\u00e1kazn\u00edci spolo\u010dnosti CloudTalk! <\/p>\n\n\n\n

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1,480 Recenzie na G2<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Kontaktujte sales<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Milujem inteligentn\u00fd dialer, preto\u017ee odstra\u0148uje prokrastin\u00e1ciu z \u010dasu na rozvoj podnikania prostredn\u00edctvom studen\u00fdch hovorov. Ned\u00e1vno som vysk\u00fa\u0161al aj AI pozn\u00e1mkova\u010d a zak\u00fapim si ho, preto\u017ee odstra\u0148uje potrebu p\u00edsa\u0165 pozn\u00e1mky ru\u010dne. Bol tie\u017e ve\u013emi presn\u00fd! <\/p>\n\n\n\n

\u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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Craig H.<\/strong> \"\"\/Spoluzakladate\u013e<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Potrebovali sme linky pre na\u0161u firmu s ve\u013ekou naliehavos\u0165ou a t\u00edm to vyrie\u0161il za n\u00e1s len za jeden pracovn\u00fd de\u0148. V\u0161etko bolo okam\u017eite integrovan\u00e9 a nastaven\u00e9, pripraven\u00e9 na to, aby n\u00e1\u0161 t\u00edm mohol okam\u017eite poskytova\u0165 podporu. <\/p>\n\n\n\n

\u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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Carlotta B.<\/strong> \"\"\/Projektov\u00fd mana\u017e\u00e9r<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Jednoduch\u00e9 pou\u017e\u00edvanie. P\u00e1\u010di sa mi, \u017ee podpora mi r\u00fdchlo a jasne pomohla pochopi\u0165 zlo\u017eitej\u0161ie mechanizmy. Integr\u00e1cia prostredn\u00edctvom API s na\u0161ou aplik\u00e1ciou inhousing umo\u017enila aj automatiz\u00e1ciu, napr\u00edklad SMS pripomenutia. <\/p>\n\n\n\n

\u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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Daniel S.<\/strong> \"\"\/\u0160pecialista podpory z\u00e1kazn\u00edkov<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Je jednoduch\u00fd na pou\u017e\u00edvanie, m\u00e1 preh\u013eadn\u00e9 rozhranie a pon\u00faka ve\u013ea mo\u017enost\u00ed na pou\u017e\u00edvanie \u010d\u00edsel z mnoh\u00fdch \u010dast\u00ed sveta. Je to tie\u017e skvel\u00fd n\u00e1stroj, ktor\u00fd m\u00f4\u017eete pou\u017ei\u0165 na otvorenie \u00fa\u010dtov na platform\u00e1ch na zasielanie spr\u00e1v, ako s\u00fa WhatsApp a Telegram. <\/p>\n\n\n\n

\u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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Ivan M.<\/strong> \"\"\/\u0160pecialista na pr\u00edjmov\u00fd syst\u00e9m<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Informa\u010dn\u00fd panel a \u0161trukt\u00fara hl\u00e1sen\u00ed je bezchybn\u00e1, preto\u017ee podporuje aj hl\u00e1senia pod\u013ea kampan\u00ed. ID volaj\u00faceho m\u00f4\u017eeme priradi\u0165 k ISDR, \u010do u\u013eah\u010duje ich pou\u017eitie v\u017edy, ke\u010f je to potrebn\u00e9 v re\u00e1lnom \u010dase… <\/p>\n\n\n\n

\u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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Arun S<\/strong> \"\"\/Senior mana\u017e\u00e9r<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Pre n\u00e1s je hlavnou v\u00fdhodou pou\u017e\u00edvania slu\u017eby CloudTalk ukladanie kontaktov. Sme firma, na ktor\u00fa sa obracaj\u00fa tis\u00edce \u013eud\u00ed, tak\u017ee vidie\u0165, kto vol\u00e1, e\u0161te pred prijat\u00edm hovoru, je ve\u013ek\u00fdm pr\u00ednosom. M\u00e1 tie\u017e podrobn\u00fa analytiku na sledovanie. <\/p>\n\n\n\n

\u010c\u00edtajte viac<\/a><\/p>\n\n\n\n

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Joe P.<\/strong> \"\"\/Account Manager<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Ako integrova\u0165 Dataddo s CloudTalk?<\/h2>\n\n\n\n
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  1. Uistite sa, \u017ee m\u00e1te \u00fa\u010det CloudTalk a Dataddo s po\u017eadovan\u00fdmi opr\u00e1vneniami.<\/li>\n\n\n\n
  2. Prihl\u00e1ste sa do aplik\u00e1cie Dataddo, prejdite do \u010dasti „Zdroje<\/strong>„<\/strong> a vyberte CloudTalk ako zdroj \u00fadajov.<\/li>\n\n\n\n
  3. Overte svoj k\u013e\u00fa\u010d API CloudTalk<\/strong> a nakonfigurujte nastavenia extrakcie \u00fadajov.<\/li>\n\n\n\n
  4. Vyberte si cie\u013eov\u00e9 miesto pre<\/strong> synchronizovan\u00e9 \u00fadaje, napr\u00edklad n\u00e1stroj BI, CRM alebo rie\u0161enie na ukladanie \u00fadajov.<\/li>\n\n\n\n
  5. Nastavte automatick\u00e9 intervaly obnovovania \u00fadajov,<\/strong> aby bola anal\u00fdza hovorov aktu\u00e1lna.<\/li>\n\n\n\n
  6. Mapovanie vlastn\u00fdch pol\u00ed na zos\u00faladenie \u00fadajov CloudTalk so \u0161trukt\u00farou hl\u00e1sen\u00ed.<\/li>\n<\/ol>\n\n\n\n
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    Kontakt na predaj<\/a><\/div>\n\n\n\n
    Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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    V\u00fdhody integr\u00e1cie telef\u00f3nu Dataddo<\/h2>\n\n\n\n
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    Zjednotenie spr\u00e1vy \u00fadajov o z\u00e1kazn\u00edkoch<\/h3>\n\n\n\n

    Bezprobl\u00e9mov\u00e1 synchroniz\u00e1cia \u00fadajov o hovoroch medzi slu\u017ebami CloudTalk a Dataddo na z\u00edskanie preh\u013eadu v re\u00e1lnom \u010dase. Automatizujte extrakciu, transform\u00e1ciu a poskytovanie \u00fadajov do preferovan\u00fdch n\u00e1strojov BI, \u010d\u00edm zabezpe\u010d\u00edte presn\u00e9 vykazovanie a lep\u0161ie rozhodovanie. <\/p>\n<\/div>\n\n\n\n

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    Bezpe\u010dn\u00e1 a \u0161k\u00e1lovate\u013en\u00e1 integr\u00e1cia<\/h3>\n\n\n\n

    V\u010faka platforme Dataddo bez k\u00f3du m\u00f4\u017eete CloudTalk bez n\u00e1mahy pripoji\u0165 k viacer\u00fdm cie\u013eom. Zachovajte si \u00fapln\u00fa kontrolu nad pr\u00edstupom k \u00fadajom, uplatnite bezpe\u010dnostn\u00e9 opatrenia a \u0161k\u00e1lujte integr\u00e1ciu pod\u013ea toho, ako rastie v\u00e1\u0161 podnik – bez zlo\u017eit\u00fdch IT z\u00e1vislost\u00ed. <\/p>\n<\/div>\n<\/div>\n\n\n\n

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    Zlep\u0161enie efektivity pracovn\u00fdch postupov<\/h3>\n\n\n\n

    Eliminujte manu\u00e1lnu manipul\u00e1ciu s \u00fadajmi pomocou automatizovanej synchroniz\u00e1cie medzi CloudTalk a Dataddo. Zjednodu\u0161te oper\u00e1cie t\u00fdm, \u017ee zabezpe\u010d\u00edte, aby sa ka\u017ed\u00fd detail hovoru, aktualiz\u00e1cia kontaktu a predajn\u00e1 aktivita zachytili a preniesli bez medzier v \u00fadajoch. <\/p>\n<\/div>\n\n\n\n

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    \"\"<\/figure>\n\n\n\n

    Centralizovan\u00e1 anal\u00fdza hovorov<\/h3>\n\n\n\n

    Integrujte protokoly hovorov, z\u00e1znamy a interakcie so z\u00e1kazn\u00edkmi CloudTalk do Dataddo a konsolidujte \u00fadaje naprie\u010d platformami. Sledujte v\u00fdkonnos\u0165, monitorujte efektivitu agentov a z\u00edskavajte cenn\u00e9 inform\u00e1cie o z\u00e1kazn\u00edkoch – to v\u0161etko z jedn\u00e9ho ovl\u00e1dacieho panela. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

    \n
    \n

    Zistite, pre\u010do n\u00e1s na\u0161i z\u00e1kazn\u00edci miluj\u00fa<\/h2>\n\n\n\n
    \n
    \n
    \n
    \n
    \n
    Zistite, ako spolo\u010dnos\u0165 Swille zn\u00ed\u017eila po\u010det l\u00edstkov na podporu o 50 %<\/strong><\/h5>\n\n\n\n
    \n
    Pre\u010d\u00edtajte si pr\u00edbeh<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    \"\"<\/figure>\n\n\n\n

    CloudTalk umo\u017enil n\u00e1\u0161mu t\u00edmu CRM prejs\u0165 od hasenia technick\u00fdch probl\u00e9mov k strategick\u00fdm zlep\u0161eniam. Teraz sa hl\u00e1senia t\u00fdkaj\u00fa konfigur\u00e1ci\u00ed, nie preru\u0161en\u00fdch hovorov alebo probl\u00e9mov s pripojen\u00edm. <\/p>\n\n\n\n

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    <\/div><\/div>\n\n\n\n
    \n

    Mariana R.<\/p>\n\n\n\n

    Produktov\u00fd mana\u017e\u00e9r<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Pre\u010d\u00edtajte si, ako spolo\u010dnos\u0165 Dentakay zv\u00fd\u0161ila objem hovorov 2,5\u00d7<\/strong><\/h5>\n\n\n\n
    \n
    Pre\u010d\u00edtajte si pr\u00edbeh<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    \"\"<\/figure>\n\n\n\n

    V\u00fdkonn\u00fd dialer zmenil pravidl\u00e1 hry pri riaden\u00ed objemu na\u0161ich hovorov. Odkedy sme t\u00fato funkciu zaviedli, pribli\u017ene 90 % na\u0161ich agentov ju pou\u017e\u00edva na automatiz\u00e1ciu vyt\u00e1\u010dania, \u010d\u00edm \u0161etr\u00ed \u010das. Power dialer u\u013eah\u010duje obsluhu nov\u00fdch aj star\u00fdch potenci\u00e1lnych z\u00e1kazn\u00edkov. Bol k\u013e\u00fa\u010dov\u00fd pre n\u00e1\u0161 rast – objem na\u0161ich hovorov zaznamenal 2,5-n\u00e1sobn\u00fd n\u00e1rast len za 8 mesiacov. <\/p>\n\n\n\n

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    <\/div><\/div>\n\n\n\n
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    Ahmed A.<\/p>\n\n\n\n

    \u0160pecialista na spr\u00e1vu \u00fadajov a pod\u00e1vanie spr\u00e1v<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Pre\u010d\u00edtajte si, ako spolo\u010dnos\u0165 Capitalo zv\u00fd\u0161ila efektivitu o 83,3 % pomocou AI<\/strong><\/h5>\n\n\n\n
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    Pre\u010d\u00edtajte si pr\u00edbeh<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    \"\"<\/figure>\n\n\n\n

    Inteligencia konverz\u00e1cie s umelou inteligenciou CloudTalk v\u00fdrazne zv\u00fd\u0161ila na\u0161u efektivitu. Skr\u00e1tili sme \u010das potrebn\u00fd na anal\u00fdzu kvality hovorov z 2 hod\u00edn na 20 min\u00fat denne a zn\u00ed\u017eili sme po\u010det nespr\u00e1vne zameran\u00fdch potenci\u00e1lnych z\u00e1kazn\u00edkov o 24 %, \u010do n\u00e1m umo\u017enilo s\u00fastredi\u0165 sa na strategick\u00fd rast pri zachovan\u00ed konzistentnosti na v\u0161etk\u00fdch trhoch. <\/p>\n\n\n\n

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    <\/div><\/div>\n\n\n\n
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    S\u00e1ra Kon\u00ed\u010dkov\u00e1<\/p>\n\n\n\n

    Mana\u017e\u00e9r pre predajn\u00e9 oper\u00e1cie<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n