{"id":232870,"date":"2024-08-07T10:31:52","date_gmt":"2024-08-07T08:31:52","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/integrovany-softver-pre-call-centra\/integracia-call-centra-pre-sluzbu-freshservice\/"},"modified":"2025-04-15T12:41:01","modified_gmt":"2025-04-15T10:41:01","slug":"integracia-call-centra-pre-sluzbu-freshservice","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/sk\/integrovany-softver-pre-call-centra\/integracia-call-centra-pre-sluzbu-freshservice\/","title":{"rendered":"Integr\u00e1cia telef\u00f3nneho syst\u00e9mu Freshservice"},"content":{"rendered":"\n
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Integr\u00e1cia telef\u00f3nneho syst\u00e9mu Freshservice<\/p>\n<\/div><\/div>\n\n\n\n

Call centrum pre slu\u017ebu Freshservice<\/h1>\n\n\n\n

Spojte silu svojho servisn\u00e9ho oddelenia IT a v\u00fdkonn\u00e9 funkcie volania s integr\u00e1ciou slu\u017eby Freshservice VoIP od spolo\u010dnosti CloudTalk. Uskuto\u010d\u0148ujte a prij\u00edmajte hovory, posielajte SMS spr\u00e1vy a u\u0161etrite \u010das pri manu\u00e1lnych \u00faloh\u00e1ch v\u010faka obojsmernej synchroniz\u00e1cii. <\/p>\n<\/div><\/div>\n\n\n\n

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Kontakt na predaj<\/a><\/div>\n\n\n\n
Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Vyroben\u00e9<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Kateg\u00f3ria<\/p>\n\n\n\n

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Helpdesk<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pou\u017eite na<\/p>\n\n\n\n

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Z\u00e1kazn\u00edcka podpora<\/p>\n\n\n\n

Zaznamen\u00e1vanie hovorov<\/p>\n\n\n\n

Automatiz\u00e1cia pracovn\u00fdch postupov<\/p>\n\n\n\n

Riadenie incidentov<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pou\u017e\u00edvatelia<\/p>\n\n\n\n

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T\u00edmy IT podpory<\/p>\n\n\n\n

Pracovn\u00edci oddelenia slu\u017eieb<\/p>\n\n\n\n

Nadriaden\u00ed<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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D\u00f4veryhodn\u00e9 pre tis\u00edce \u013eud\u00ed<\/p>\n\n\n\n

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1,480 Recenzie na G2<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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1200<\/code><\/p>\n\n\n\n

Spolo\u010dnosti na celom svete<\/p>\n<\/div>\n\n\n\n

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82<\/code>%<\/p>\n\n\n\n

Zv\u00fd\u0161enie po\u010dtu hovorov<\/p>\n<\/div>\n\n\n\n

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23<\/code>%<\/p>\n\n\n\n

Menej zme\u0161kan\u00fdch hovorov<\/p>\n<\/div>\n\n\n\n

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1326<\/code>\u20ac<\/p>\n\n\n\n

U\u0161etri\u0165 za rok<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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V\u00fdhody integr\u00e1cie telef\u00f3nu Freshservice<\/h2>\n\n\n\n
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Premena hovorov na l\u00edstky podpory<\/strong><\/strong><\/h3>\n\n\n\n

Automaticky zaznamenajte ka\u017ed\u00fd prich\u00e1dzaj\u00faci a odch\u00e1dzaj\u00faci hovor ako l\u00edstok slu\u017eby Freshservice. Zaznamen\u00e1vajte podrobnosti o hovoroch, pozn\u00e1mky a nahr\u00e1vky v re\u00e1lnom \u010dase, \u010d\u00edm zabezpe\u010d\u00edte, \u017ee v\u00e1\u0161 t\u00edm podpory bude ma\u0165 \u00fapln\u00fd preh\u013ead o ka\u017edej interakcii so z\u00e1kazn\u00edkom. <\/p>\n<\/div>\n\n\n\n

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Inteligentn\u00e9 smerovanie hovorov pre r\u00fdchlej\u0161ie rie\u0161enia<\/strong><\/strong><\/h3>\n\n\n\n

Zv\u00fd\u0161te efektivitu pomocou automatizovanej distrib\u00facie hovorov. Presmerujte hovory na spr\u00e1vnych agentov na z\u00e1klade ich vlastn\u00edctva l\u00edstkov Freshservice, \u00farovne priority alebo vlastn\u00fdch pracovn\u00fdch postupov, \u010d\u00edm skr\u00e1tite \u010das \u010dakania a zv\u00fd\u0161ite mieru odozvy. <\/p>\n<\/div>\n<\/div>\n\n\n\n

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Automatiz\u00e1cia pracovn\u00fdch postupov pomocou sp\u00fa\u0161\u0165a\u010dov hovorov<\/strong><\/strong><\/h3>\n\n\n\n

Eliminujte opakuj\u00face sa \u00falohy pomocou integr\u00e1cie slu\u017eby Freshservice CloudTalk. Nastavte sp\u00fa\u0161\u0165a\u010de na aktualiz\u00e1ciu stavov tiketov, posielanie n\u00e1sledn\u00fdch e-mailov alebo eskal\u00e1ciu hovorov na z\u00e1klade konkr\u00e9tnych podmienok, \u010d\u00edm zefekt\u00edvnite svoju \u010dinnos\u0165 podpory. <\/p>\n<\/div>\n\n\n\n

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Synchroniz\u00e1cia \u00fadajov z\u00e1kazn\u00edkov pre bezprobl\u00e9mov\u00fa podporu<\/strong><\/strong><\/h3>\n\n\n\n

Udr\u017eujte slu\u017eby Freshservice a CloudTalk v synchroniz\u00e1cii s aktualiz\u00e1ciami \u00fadajov o z\u00e1kazn\u00edkoch v re\u00e1lnom \u010dase. Zabezpe\u010dte, aby agenti mali v\u017edy aktu\u00e1lne inform\u00e1cie vr\u00e1tane hist\u00f3rie volaj\u00facich, predch\u00e1dzaj\u00facich interakci\u00ed a podrobnost\u00ed o l\u00edstkoch podpory, \u010d\u00edm sa zn\u00ed\u017ei po\u010det ru\u010dne zad\u00e1van\u00fdch \u00fadajov. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Pre\u010do integrova\u0165 CloudTalk so slu\u017ebou Freshservice?<\/h3>\n\n\n\n

Bez n\u00e1mahy nastavte integr\u00e1ciu telef\u00f3nu Freshservice, aby ste zlep\u0161ili spr\u00e1vu slu\u017eieb IT. Prepojte CloudTalk so slu\u017ebou Freshservice a zefekt\u00edvnite komunik\u00e1ciu, zaznamen\u00e1vajte hovory a sledujte interakcie so z\u00e1kazn\u00edkmi priamo v r\u00e1mci platformy. Automatizujte pracovn\u00e9 postupy pomocou synchroniz\u00e1cie v re\u00e1lnom \u010dase, aby ste zaistili aktu\u00e1lnos\u0165 po\u017eiadaviek na slu\u017eby, l\u00edstkov a \u010dinnost\u00ed s\u00favisiacich s hovormi. Synchronizujte protokoly hovorov, zobrazujte hist\u00f3riu interakci\u00ed so z\u00e1kazn\u00edkmi, prira\u010fujte hovory spr\u00e1vnym agentom a z\u00edskajte pr\u00edstup k podrobn\u00fdm inform\u00e1ci\u00e1m s cie\u013eom zlep\u0161i\u0165 \u010das odozvy a efektivitu. Zlep\u0161ite prev\u00e1dzku podpory IT pomocou bezprobl\u00e9mov\u00fdch funkci\u00ed telefonovania a rozhodovania zalo\u017een\u00e9ho na \u00fadajoch. \u010co je slu\u017eba Freshservice?<\/strong>Freshservice je cloudov\u00e9 rie\u0161enie na spr\u00e1vu slu\u017eieb IT (ITSM), ktor\u00e9 m\u00e1 podnikom pom\u00f4c\u0165 zefekt\u00edvni\u0165 prev\u00e1dzku, riadi\u0165 incidenty a zlep\u0161i\u0165 podporu z\u00e1kazn\u00edkov.<\/p>\n\n\n\n

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Kontakt na predaj<\/a><\/div>\n\n\n\n
Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Ak\u00e9 \u00fadaje zdie\u013eaj\u00fa slu\u017eby CloudTalk a Freshservice?<\/h2>\n\n\n\n
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Freshservice<\/p>\n<\/div>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Slu\u017eba Freshservice dost\u00e1va<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u00dadaje o hovoroch: Uklad\u00e1 zme\u0161kan\u00e9 hovory, trvanie a v\u00fdsledky hovorov v slu\u017ebe Freshservice.<\/p>\n<\/div>\n\n\n\n

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\u00dadaje o hovoroch<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u00daloha a n\u00e1sledn\u00e9 opatrenia: Generuje n\u00e1sledn\u00e9 \u00falohy v slu\u017ebe Freshservice na z\u00e1klade poznatkov o hovoroch.<\/p>\n<\/div>\n\n\n\n

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\u00dalohy a n\u00e1sledn\u00e9 opatrenia<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Procesy CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Akcie pracovn\u00e9ho toku:Automatizujte zaznamen\u00e1vanie hovorov, iniciovanie hovorov a odosielanie spr\u00e1v SMS.<\/p>\n<\/div>\n\n\n\n

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Akcie pracovn\u00e9ho postupu<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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V\u00fdmena slu\u017eby Freshservice a CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Aktualiz\u00e1cie vstupeniek: Vytv\u00e1ra a aktualizuje l\u00edstky podpory na z\u00e1klade interakci\u00ed s hovorom.<\/p>\n<\/div>\n\n\n\n

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Aktualiz\u00e1cie vstupeniek<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Prira\u010fovanie pou\u017e\u00edvate\u013eov: Prira\u010fuje pou\u017e\u00edvate\u013eov slu\u017eby Freshservice k agentom CloudTalk na \u00fa\u010dely priradenia hovorov.<\/p>\n<\/div>\n\n\n\n

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Zhodnos\u0165 pou\u017e\u00edvate\u013eov<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Ako integrova\u0165 slu\u017ebu Freshservice so slu\u017ebou CloudTalk?<\/h2>\n\n\n\n
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  1. Uistite sa, \u017ee m\u00e1te pl\u00e1n CloudTalk Essential<\/strong> a pr\u00edstup spr\u00e1vcu pre<\/strong> oba n\u00e1stroje.<\/li>\n\n\n\n
  2. Prihl\u00e1ste sa do svojho konta CloudTalk<\/strong> a prejdite do \u010dasti Nastavenia > Integr\u00e1cie<\/strong>.<\/li>\n\n\n\n
  3. V zozname integr\u00e1ci\u00ed vyberte polo\u017eku Freshservice<\/strong> a kliknite na tla\u010didlo „Prida\u0165 integr\u00e1ciu“<\/strong>.<\/li>\n\n\n\n
  4. Po v\u00fdzve sa prihl\u00e1ste do svojho konta Freshservice<\/strong> a autorizujte pr\u00edstup k \u00fadajom.<\/li>\n\n\n\n
  5. Konfigur\u00e1cia nastaven\u00ed pre automatiz\u00e1ciu tiketov, zaznamen\u00e1vanie hovorov a synchroniz\u00e1ciu pracovn\u00fdch postupov<\/strong>.<\/li>\n\n\n\n
  6. Mapovanie vlastn\u00fdch pol\u00ed<\/strong> zos\u00faladen\u00edm form\u00e1tov \u00fadajov slu\u017eby Freshservice a CloudTalk.<\/li>\n<\/ol>\n\n\n\n
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    Kontakt na predaj<\/a><\/div>\n\n\n\n
    Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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    Zistite, pre\u010do n\u00e1s na\u0161i z\u00e1kazn\u00edci miluj\u00fa<\/h2>\n\n\n\n
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    Zistite, ako spolo\u010dnos\u0165 Swille zn\u00ed\u017eila po\u010det l\u00edstkov na podporu o 50 %<\/strong><\/h5>\n\n\n\n
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    Pre\u010d\u00edtajte si pr\u00edbeh<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    CloudTalk umo\u017enil n\u00e1\u0161mu t\u00edmu CRM prejs\u0165 od hasenia technick\u00fdch probl\u00e9mov k strategick\u00fdm zlep\u0161eniam. Teraz sa hl\u00e1senia t\u00fdkaj\u00fa konfigur\u00e1ci\u00ed, nie preru\u0161en\u00fdch hovorov alebo probl\u00e9mov s pripojen\u00edm. <\/p>\n\n\n\n

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    Mariana R.<\/p>\n\n\n\n

    Produktov\u00fd mana\u017e\u00e9r<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Pre\u010d\u00edtajte si, ako spolo\u010dnos\u0165 Dentakay zv\u00fd\u0161ila objem hovorov 2,5\u00d7<\/strong><\/h5>\n\n\n\n
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    Pre\u010d\u00edtajte si pr\u00edbeh<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    V\u00fdkonn\u00fd dialer zmenil pravidl\u00e1 hry pri riaden\u00ed objemu na\u0161ich hovorov. Odkedy sme t\u00fato funkciu zaviedli, pribli\u017ene 90 % na\u0161ich agentov ju pou\u017e\u00edva na automatiz\u00e1ciu vyt\u00e1\u010dania, \u010d\u00edm \u0161etr\u00ed \u010das. Power dialer u\u013eah\u010duje obsluhu nov\u00fdch aj star\u00fdch potenci\u00e1lnych z\u00e1kazn\u00edkov. Bol k\u013e\u00fa\u010dov\u00fd pre n\u00e1\u0161 rast – objem na\u0161ich hovorov zaznamenal 2,5-n\u00e1sobn\u00fd n\u00e1rast len za 8 mesiacov. <\/p>\n\n\n\n

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    <\/div><\/div>\n\n\n\n
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    Ahmed A.<\/p>\n\n\n\n

    \u0160pecialista na spr\u00e1vu \u00fadajov a pod\u00e1vanie spr\u00e1v<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Pre\u010d\u00edtajte si, ako spolo\u010dnos\u0165 Capitalo zv\u00fd\u0161ila efektivitu o 83,3 % pomocou AI<\/strong><\/h5>\n\n\n\n
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    Pre\u010d\u00edtajte si pr\u00edbeh<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    Inteligencia konverz\u00e1cie s umelou inteligenciou CloudTalk v\u00fdrazne zv\u00fd\u0161ila na\u0161u efektivitu. Skr\u00e1tili sme \u010das potrebn\u00fd na anal\u00fdzu kvality hovorov z 2 hod\u00edn na 20 min\u00fat denne a zn\u00ed\u017eili sme po\u010det nespr\u00e1vne zameran\u00fdch potenci\u00e1lnych z\u00e1kazn\u00edkov o 24 %, \u010do n\u00e1m umo\u017enilo s\u00fastredi\u0165 sa na strategick\u00fd rast pri zachovan\u00ed konzistentnosti na v\u0161etk\u00fdch trhoch. <\/p>\n\n\n\n

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    S\u00e1ra Kon\u00ed\u010dkov\u00e1<\/p>\n\n\n\n

    Mana\u017e\u00e9r pre predajn\u00e9 oper\u00e1cie<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n