{"id":232867,"date":"2024-08-07T10:28:53","date_gmt":"2024-08-07T08:28:53","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/integrovany-softver-pre-call-centra\/integracia-telefonu-salesforce\/"},"modified":"2025-01-03T16:25:13","modified_gmt":"2025-01-03T14:25:13","slug":"integracia-telefonu-salesforce","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/sk\/integrovany-softver-pre-call-centra\/integracia-telefonu-salesforce\/","title":{"rendered":"Integr\u00e1cia telef\u00f3nneho syst\u00e9mu Salesforce"},"content":{"rendered":"\n
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Integr\u00e1cia telef\u00f3nneho syst\u00e9mu Salesforce<\/p>\n\n\n\n

Call centrum pre Salesforce<\/h1>\n\n\n\n

Centralizujte svoje CRM a oper\u00e1cie call centra pomocou integr\u00e1cie softv\u00e9ru call centra Salesforce od spolo\u010dnosti CloudTalk. Uskuto\u010d\u0148ujte a prij\u00edmajte hovory a posielajte SMS spr\u00e1vy bez prep\u00ednania kariet a zr\u00fdchlite svoje procesy predaja a podpory 2-cestn\u00e1 synchroniz\u00e1cia a vlastn\u00e9 pracovn\u00e9 postupy prostredn\u00edctvom Cadences. <\/p>\n<\/div><\/div>\n\n\n\n

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Kontakt na predaj<\/a><\/div>\n\n\n\n
Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Vyroben\u00e9<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Kateg\u00f3ria<\/p>\n\n\n\n

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CRM<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pou\u017eite na<\/p>\n\n\n\n

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Spolupr\u00e1ca<\/p>\n\n\n\n

Produktivita<\/p>\n\n\n\n

Lead Gen<\/p>\n\n\n\n

Predaj<\/p>\n\n\n\n

Podpora<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pou\u017e\u00edvatelia<\/p>\n\n\n\n

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Agenti<\/p>\n\n\n\n

Nadriaden\u00ed<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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D\u00f4veryhodn\u00e9 pre tis\u00edce \u013eud\u00ed<\/p>\n\n\n\n

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1,480 Recenzie na G2<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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4,000<\/code>+<\/p>\n\n\n\n

Spokojn\u00ed z\u00e1kazn\u00edci<\/p>\n<\/div>\n\n\n\n

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160<\/code>+<\/p>\n\n\n\n

medzin\u00e1rodn\u00e9 \u010d\u00edsla<\/p>\n<\/div>\n\n\n\n

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300<\/code>%<\/p>\n\n\n\n

Viac hovorov za de\u0148<\/p>\n<\/div>\n\n\n\n

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50<\/code>%<\/p>\n\n\n\n

Krat\u0161ie \u010dakacie doby<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Pre\u010do integrova\u0165 Salesforce s CloudTalk?<\/h2>\n\n\n\n

Zjednodu\u0161te svoje ka\u017edodenn\u00e9 oper\u00e1cie pomocou integr\u00e1cie Salesforce VoIP, u\u0161etrite \u010das agentov vytv\u00e1ran\u00edm vlastn\u00fdch pracovn\u00fdch postupov a uspokojte svojich z\u00e1kazn\u00edkov v\u00fdnimo\u010dn\u00fdmi sk\u00fasenos\u0165ami na z\u00e1klade aktu\u00e1lnych kontaktn\u00fdch inform\u00e1ci\u00ed, aby ste vybudovali odolnej\u0161ie potrubie.<\/p>\n\n\n\n

Bezprobl\u00e9movo synchronizujte \u00fadaje medzi oboma platformami, zobrazujte v\u00fdsledky hovorov priamo v podrobnostiach o kontakte, sp\u00e4tne si vypo\u010dujte hlasov\u00fa po\u0161tu, uskuto\u010d\u0148ujte a prij\u00edmajte hovory jedn\u00fdm kliknut\u00edm, sledujte metriky a zmysluplne vyu\u017e\u00edvajte mnoh\u00e9 funkcie CloudTalk.<\/p>\n\n\n\n

\u010co je Salesforce?<\/strong><\/strong><\/p>\n\n\n\n

Popredn\u00e1 cloudov\u00e1 platforma CRM na trhu so 150 000 spokojn\u00fdmi z\u00e1kazn\u00edkmi na celom svete. Spravujte vz\u0165ahy so z\u00e1kazn\u00edkmi, sledujte predaj, automatizujte \u00falohy a analyzujte \u00fadaje pre rast. <\/p>\n\n\n\n

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Kontakt na predaj<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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V\u00fdhody integr\u00e1cie call centra Salesforce<\/h2>\n\n\n\n
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Hovor s kampa\u0148ami na<\/h3>\n\n\n\n

Zr\u00fdchlite svoj predaj pomocou v\u00fdkonn\u00fdch funkci\u00ed volania prostredn\u00edctvom integr\u00e1cie so softv\u00e9rov\u00fdm telef\u00f3nom Salesforce. Vytv\u00e1rajte a prira\u010fujte vlastn\u00e9 kampane doplnen\u00e9 o scen\u00e1re hovorov a dotazn\u00edky na zefekt\u00edvnenie procesov a oslovte 3x viac potenci\u00e1lnych z\u00e1kazn\u00edkov za krat\u0161\u00ed \u010das naplnen\u00edm frontov Power Dialer zoznamami kontaktov z v\u00e1\u0161ho CRM jedin\u00fdm kliknut\u00edm. <\/p>\n<\/div>\n\n\n\n

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Prisp\u00f4sobenieKadencie<\/h3>\n\n\n\n

Poskytovanie personalizovan\u00fdch sk\u00fasenost\u00ed pomocou automatiz\u00e1cie pracovn\u00fdch postupov Cadences a CloudTalk. Nastavte vlastn\u00e9 sp\u00fa\u0161\u0165a\u010de pre n\u00e1sledn\u00e9 opatrenia, SMS ozn\u00e1menia a \u010fal\u0161ie kroky, aby ste udr\u017eali predajn\u00fd t\u00edm proakt\u00edvny. Odstr\u00e1\u0148te opakovanie z ka\u017edodenn\u00fdch \u00faloh va\u0161ich agentov a poskytnite im \u010das a prostriedky potrebn\u00e9 na zv\u00fd\u0161enie spokojnosti z\u00e1kazn\u00edkov a efekt\u00edvnej\u0161ie uzatv\u00e1ranie obchodov. <\/p>\n<\/div>\n\n\n\n

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Konzultujte Einstein AI<\/h3>\n\n\n\n

Z\u00edskajte bezprecedentn\u00fd preh\u013ead o svojich hovoroch a podporte prev\u00e1dzkov\u00fa efekt\u00edvnos\u0165 pomocou poznatkov poh\u00e1\u0148an\u00fdch umelou inteligenciou od spolo\u010dnosti Salesforce Einstein AI a konverza\u010dnou inteligenciou od CloudTalk. Analyzujte a vyh\u013ead\u00e1vajte v z\u00e1znamoch a prepisoch hovorov trendy, t\u00e9my a n\u00e1lady z\u00e1kazn\u00edkov na z\u00e1klade konkr\u00e9tnych zmienok k\u013e\u00fa\u010dov\u00fdch slov a spracovania prirodzen\u00e9ho jazyka. <\/p>\n<\/div>\n\n\n\n

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Synchroniz\u00e1cia \u00fadajovv re\u00e1lnom \u010dase<\/h3>\n\n\n\n

Udr\u017eujte kompletn\u00fd z\u00e1znam v\u0161etk\u00e9ho, \u010do sa deje v softv\u00e9ri call centra Salesforce, vr\u00e1tane kontaktn\u00fdch \u00fadajov, z\u00e1znamov o hovoroch a \u00fadajov o kampaniach. Zabezpe\u010dte, aby va\u0161i agenti boli st\u00e1le aktu\u00e1lni, vyh\u00fdbali sa duplicitn\u00fdm z\u00e1znamom a minimalizovali riziko ch\u00fdb z manu\u00e1lnej spr\u00e1vy kontaktov pomocou obojsmernej synchroniz\u00e1cie v re\u00e1lnom \u010dase ka\u017ed\u00fdch 10 min\u00fat. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Ako integrova\u0165 slu\u017ebu Salesforce so slu\u017ebou CloudTalk?<\/h2>\n\n\n\n
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  1. Ak chcete z\u00edska\u0165 pr\u00edstup ku v\u0161etk\u00fdm funkci\u00e1m, uistite sa, \u017ee m\u00e1te predplatn\u00e9 slu\u017eby CloudTalk Expert <\/strong>.<\/li>\n\n\n\n
  2. Prihl\u00e1ste sa do svojho konta Salesforce<\/strong> a uistite sa, \u017ee m\u00e1te opr\u00e1vnenia administr\u00e1tora.<\/li>\n\n\n\n
  3. Prejdite na slu\u017ebu Salesforce AppExchange a vyh\u013eadajte polo\u017eku „CloudTalk“<\/strong>.<\/li>\n\n\n\n
  4. Vyberte a nain\u0161talujte bal\u00edk CloudTalk CTI <\/strong>(Computer Telephony Integration).<\/li>\n\n\n\n
  5. Nastavte pracovn\u00e9 postupy, predvo\u013eby synchroniz\u00e1cie a vlastn\u00e9 mapovanie pol\u00ed pod\u013ea pokynov.<\/li>\n\n\n\n
  6. Prihl\u00e1ste sa do aplik\u00e1cie CloudTalk Dashboard a prejdite do \u010dasti Nastavenia > Integr\u00e1cie > Salesforce<\/strong>.<\/li>\n\n\n\n
  7. Dokon\u010dite nastavenie a za\u010dnite uskuto\u010d\u0148ova\u0165 a prij\u00edma\u0165 hovory priamo v Salesforce!<\/li>\n<\/ol>\n\n\n\n
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    Kontakt na predaj<\/a><\/div>\n\n\n\n
    Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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    Ako nastavi\u0165 synchroniz\u00e1ciu Salesforce a hostovan\u00e9ho VoIP?<\/h2>\n\n\n\n
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    1. Uistite sa, \u017ee m\u00e1te v Salesforce dostatok vlastn\u00fdch pol\u00ed pre kontakty, \u00falohy at\u010f.<\/li>\n\n\n\n
    2. V aplik\u00e1cii CloudTalk prejdite do \u010dasti Nastavenia > Integr\u00e1cie > Salesforce<\/strong>. <\/li>\n\n\n\n
    3. Povo\u013ete synchroniz\u00e1ciu kontaktov <\/strong>s automatick\u00fdm importom a exportom.<\/li>\n\n\n\n
    4. Nastavenie upozornen\u00ed webhooku<\/strong> v slu\u017ebe Salesforce na okam\u017eit\u00e9 odosielanie aktualiz\u00e1ci\u00ed do slu\u017eby CloudTalk.<\/li>\n<\/ol>\n\n\n\n
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      Kontakt na predaj<\/a><\/div>\n\n\n\n
      Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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      Vyu\u017eite integr\u00e1ciu s telef\u00f3niou Salesforce na maximum<\/h2>\n\n\n\n
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      1. Uistite sa, \u017ee m\u00e1te v Salesforce dostatok vlastn\u00fdch pol\u00ed pre kontakty, \u00falohy at\u010f.<\/li>\n\n\n\n
      2. V aplik\u00e1cii CloudTalk prejdite do \u010dasti Nastavenia > Integr\u00e1cie > Salesforce<\/strong>. <\/li>\n\n\n\n
      3. Povo\u013ete synchroniz\u00e1ciu kontaktov <\/strong>s automatick\u00fdm importom a exportom.<\/li>\n\n\n\n
      4. Nastavenie upozornen\u00ed webhooku<\/strong> v slu\u017ebe Salesforce na okam\u017eit\u00e9 odosielanie aktualiz\u00e1ci\u00ed do slu\u017eby CloudTalk.<\/li>\n<\/ol>\n\n\n\n
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        Kontakt na predaj<\/a><\/div>\n\n\n\n
        Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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        Ak\u00e9 \u00fadaje zdie\u013ea integr\u00e1cia call centra Salesforce?<\/h2>\n\n\n\n
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        Salesforce<\/p>\n<\/div>\n\n\n\n

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        CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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        CloudTalk dost\u00e1va<\/p>\n<\/div>\n<\/div>\n\n\n\n

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        Einstein Insights: <\/strong>Einsteinstein: poznatky na b\u00e1ze umelej inteligencie.<\/p>\n<\/div>\n\n\n\n

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        Analytika<\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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        V\u00fdmena Salesforce a CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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        Kontaktn\u00e9 \u00fadaje: <\/strong>Men\u00e1, telef\u00f3nne \u010d\u00edsla a e-maily.<\/p>\n<\/div>\n\n\n\n

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        Detail kontaktu.<\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

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        Mo\u017enosti predaja:<\/strong> a n\u00e1sledn\u00e9 \u00falohy.<\/p>\n<\/div>\n\n\n\n

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        Kampane<\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

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        V\u00fdkonnos\u0165 kampane:<\/strong>Metriky a nesledovan\u00e9 potenci\u00e1lne z\u00e1kazn\u00edkov.<\/p>\n<\/div>\n\n\n\n

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        Kampane<\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

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        Z\u00e1znamy o hovoroch: <\/strong>Zme\u0161kan\u00e9 a prijat\u00e9 hovory, trvanie a v\u00fdsledky.<\/p>\n<\/div>\n\n\n\n

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        Detaily hovoru<\/strong><\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

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        Protokoly SMS: <\/strong>Prich\u00e1dzaj\u00face a odch\u00e1dzaj\u00face SMS spr\u00e1vy.<\/p>\n<\/div>\n\n\n\n

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        Spr\u00e1vy SMS<\/strong><\/strong><\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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        Pre\u010do CloudTalk pre va\u0161e call centrum Salesforce?<\/h2>\n\n\n\n
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