{"id":232866,"date":"2024-08-07T10:28:40","date_gmt":"2024-08-07T08:28:40","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/integracia-call-centra-pre-hubspot\/"},"modified":"2024-12-27T17:17:37","modified_gmt":"2024-12-27T15:17:37","slug":"integracia-call-centra-pre-hubspot","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/sk\/integracia-call-centra-pre-hubspot\/","title":{"rendered":"Integr\u00e1cia telef\u00f3nneho syst\u00e9mu HubSpot"},"content":{"rendered":"\n
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Integr\u00e1cia telef\u00f3nneho syst\u00e9mu HubSpot<\/p>\n\n\n\n

Call centrum pre HubSpot<\/h1>\n\n\n\n

Spojte silu svojho CRM a v\u00fdkonn\u00e9 funkcie volania s integr\u00e1ciou HubSpot VoIP od spolo\u010dnosti CloudTalk. Uskuto\u010d\u0148ujte a prij\u00edmajte hovory, posielajte SMS spr\u00e1vy a u\u0161etrite \u010das pri manu\u00e1lnych \u00faloh\u00e1ch v\u010faka obojsmernej synchroniz\u00e1cii. Presta\u0148te prep\u00edna\u0165 medzi kartami a uspejte s vynikaj\u00facim rie\u0161en\u00edm pre predaj aj podporu. <\/p>\n<\/div><\/div>\n\n\n\n

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\"\"<\/figure>\n<\/div><\/div>\n\n\n\n
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Kontakt na predaj<\/a><\/div>\n\n\n\n
Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Vyroben\u00e9<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Kateg\u00f3ria<\/p>\n\n\n\n

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CRM<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pou\u017eite na<\/p>\n\n\n\n

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Spolupr\u00e1ca<\/p>\n\n\n\n

Produktivita<\/p>\n\n\n\n

Lead Gen<\/p>\n\n\n\n

Predaj<\/p>\n\n\n\n

Podpora<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pou\u017e\u00edvatelia<\/p>\n\n\n\n

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Agenti<\/p>\n\n\n\n

Nadriaden\u00ed<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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D\u00f4veryhodn\u00e9 pre tis\u00edce \u013eud\u00ed<\/p>\n\n\n\n

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1,480 Recenzie na G2<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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4,000<\/code>+<\/p>\n\n\n\n

Spokojn\u00ed z\u00e1kazn\u00edci<\/p>\n<\/div>\n\n\n\n

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160<\/code>+<\/p>\n\n\n\n

medzin\u00e1rodn\u00e9 \u010d\u00edsla<\/p>\n<\/div>\n\n\n\n

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300<\/code>%<\/p>\n\n\n\n

Viac hovorov za de\u0148<\/p>\n<\/div>\n\n\n\n

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50<\/code>%<\/p>\n\n\n\n

Krat\u0161ie \u010dakacie doby<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Pre\u010do integrova\u0165 HubSpot s CloudTalk?<\/h2>\n\n\n\n

Nastavte integr\u00e1ciu call centra HubSpot len nieko\u013ek\u00fdmi kliknutiami a zefekt\u00edvnite svoje oper\u00e1cie v\u010faka jednoduch\u00e9mu pr\u00edstupu k hovorom, SMS a vyu\u017eite\u013en\u00fdm poznatkom. Automatizujte pracovn\u00e9 postupy pomocou vlastn\u00fdch sp\u00fa\u0161\u0165a\u010dov a udr\u017eiavajte \u00fadaje aktu\u00e1lne v\u010faka obojsmernej synchroniz\u00e1cii. <\/p>\n\n\n\n

Bezprobl\u00e9movo synchronizujte \u00fadaje medzi oboma platformami, zobrazujte v\u00fdsledky hovorov priamo v podrobnostiach o kontakte, sp\u00e4tne si vypo\u010dujte hlasov\u00fa po\u0161tu, uskuto\u010d\u0148ujte a prij\u00edmajte hovory jedn\u00fdm kliknut\u00edm, sledujte metriky a zmysluplne vyu\u017e\u00edvajte mnoh\u00e9 funkcie CloudTalk.<\/p>\n\n\n\n

\u010co je HubSpot?<\/strong><\/strong><\/strong><\/p>\n\n\n\n

Popredn\u00e1 cloudov\u00e1 platforma CRM na trhu s 228 000 spokojn\u00fdmi z\u00e1kazn\u00edkmi na celom svete. Spravujte vz\u0165ahy so z\u00e1kazn\u00edkmi, sledujte predajn\u00e9 a podporn\u00e9 projekty, automatizujte \u00falohy a analyzujte \u00fadaje pre rast. <\/p>\n\n\n\n

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Kontakt na predaj<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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V\u00fdhody integr\u00e1cie telef\u00f3nu HubSpot<\/h2>\n\n\n\n
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Inteligentnej\u0161ie volania napomocou kampan\u00ed<\/h3>\n\n\n\n

Zr\u00fdchlite oper\u00e1cie a zv\u00fd\u0161te spokojnos\u0165 z\u00e1kazn\u00edkov pomocou integr\u00e1cie hovorov Hubspot od spolo\u010dnosti CloudTalk. Umo\u017enite okam\u017eit\u00e9 uskuto\u010d\u0148ovanie a prij\u00edmanie hovorov zo syst\u00e9mu CRM jedin\u00fdm kliknut\u00edm a bez manu\u00e1lneho vyt\u00e1\u010dania. Napl\u0148te kampane Power Dialer zoznamami kontaktov HubSpot a oslovte ka\u017ed\u00fd de\u0148 3\u00d7 viac z\u00e1kazn\u00edkov. <\/p>\n<\/div>\n\n\n\n

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Automatiz\u00e1ciaEngagements<\/h3>\n\n\n\n

Ur\u00fdchlite procesy predaja a podpory pomocou automatiz\u00e1cie pracovn\u00fdch postupov pre telefonovanie HubSpot. Nastavte si vlastn\u00e9 sp\u00fa\u0161\u0165a\u010de na zaznamen\u00e1vanie inform\u00e1ci\u00ed, iniciovanie n\u00e1sledn\u00fdch hovorov a odosielanie SMS spr\u00e1v, ke\u010f s\u00fa splnen\u00e9 vopred definovan\u00e9 podmienky. Poskytnite svojim agentom priestor na poskytovanie v\u00fdnimo\u010dn\u00fdch slu\u017eieb z\u00e1kazn\u00edkom a zvy\u0161ovanie pr\u00edjmov. <\/p>\n<\/div>\n\n\n\n

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Prihlasovanie hovorovbez n\u00e1mahy<\/h3>\n\n\n\n

U\u0161etrite hodiny manu\u00e1lnej aktualiz\u00e1cie CRM, aby zodpovedali \u00fadajom v\u00e1\u0161ho call centra, v\u010faka bezprobl\u00e9movej obojsmernej synchroniz\u00e1cii pre integr\u00e1ciu telef\u00f3nu HubSpot. Automaticky zaznamen\u00e1vajte v\u0161etky uskuto\u010dnen\u00e9, prijat\u00e9 a zme\u0161kan\u00e9 hovory a prira\u010fte ich k pr\u00edslu\u0161n\u00fdm kontaktom spolu s hlasov\u00fdmi spr\u00e1vami a SMS spr\u00e1vami, aby ste zachovali \u00fapln\u00fa prev\u00e1dzkov\u00fa preh\u013eadnos\u0165. <\/p>\n<\/div>\n\n\n\n

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Zjednotenie spr\u00e1vy \u00fadajov<\/h3>\n\n\n\n

Zabezpe\u010dte presnos\u0165 kontaktn\u00fdch \u00fadajov v celom syst\u00e9me pomocou integr\u00e1cie softv\u00e9ru call centra HubSpot. CloudTalk pravidelne obnovuje z\u00e1znamy a odstra\u0148uje duplicity ka\u017ed\u00fdch 5 – 10 min\u00fat, \u010do znamen\u00e1, \u017ee m\u00e1te neust\u00e1ly pr\u00edstup k aktu\u00e1lnym men\u00e1m, telef\u00f3nnym \u010d\u00edslam, e-mailov\u00fdm adres\u00e1m a stavom transakci\u00ed v re\u00e1lnom \u010dase. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Ako integrova\u0165 HubSpot so slu\u017ebou CloudTalk?<\/h2>\n\n\n\n
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  1. Uistite sa, \u017ee m\u00e1te pl\u00e1n CloudTalk Expert <\/strong>a pr\u00edstup spr\u00e1vcu pre <\/strong>oba n\u00e1stroje.<\/li>\n\n\n\n
  2. Prihl\u00e1ste sa do svojho konta CloudTalk a prejdite do \u010dasti Nastavenia > Integr\u00e1cie<\/strong>.<\/li>\n\n\n\n
  3. Vyberte HubSpot <\/strong>zo zoznamu integr\u00e1ci\u00ed a kliknite na tla\u010didlo „Prida\u0165 integr\u00e1ciu“<\/strong>.<\/li>\n\n\n\n
  4. Po v\u00fdzve sa prihl\u00e1ste do svojho konta HubSpot a autorizujte pr\u00edstup k \u00fadajom.<\/li>\n\n\n\n
  5. Nakonfigurujte nastavenia pracovn\u00fdch postupov, protokolovania hovorov a pravidiel synchroniz\u00e1cie.<\/li>\n\n\n\n
  6. Mapujte vlastn\u00e9 polia <\/strong>pod\u013ea konvenci\u00ed pomenovania HubSpot a CloudTalk.<\/li>\n<\/ol>\n\n\n\n
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    Kontakt na predaj<\/a><\/div>\n\n\n\n
    Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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    Ako nastavi\u0165 volania v HubSpot?<\/h2>\n\n\n\n
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    1. Uistite sa, \u017ee m\u00e1te pl\u00e1n HubSpot Sales\/Support Hub Professional <\/strong>.<\/li>\n\n\n\n
    2. Prihl\u00e1ste sa do svojho konta HubSpot<\/strong> a prejdite na str\u00e1nku HubSpot Marketplace<\/strong>.<\/li>\n\n\n\n
    3. Vyh\u013eadajte a nain\u0161talujte integr\u00e1ciu CloudTalk CTI <\/strong>.<\/li>\n\n\n\n
    4. Prejdite na str\u00e1nku HubSpot > Nastavenia > Objekty > Aktivity > Volanie<\/strong>.<\/li>\n\n\n\n
    5. Vyberte slu\u017ebu CloudTalk ako predvolen\u00e9ho poskytovate\u013ea volania a prira\u010fte \u010d\u00edsla.<\/li>\n\n\n\n
    6. Otvorte ak\u00fdko\u013evek z\u00e1znam kontaktu<\/strong>, obchodu<\/strong> alebo spolo\u010dnosti<\/strong> v slu\u017ebe HubSpot.<\/li>\n\n\n\n
    7. V pravom paneli vyh\u013eadajte widget CloudTalk CTI <\/strong>.<\/li>\n\n\n\n
    8. Za\u010dnite telefonova\u0165 a posiela\u0165 SMS priamo zo slu\u017eby HubSpot!<\/li>\n<\/ol>\n\n\n\n
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      Kontakt na predaj<\/a><\/div>\n\n\n\n
      Vysk\u00fa\u0161ajte zadarmo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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      Ak\u00e9 \u00fadaje zdie\u013eaj\u00fa HubSpot a CloudTalk?<\/h2>\n\n\n\n
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      HubSpot<\/p>\n<\/div>\n\n\n\n

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      CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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      CloudTalk dost\u00e1va<\/p>\n<\/div>\n<\/div>\n\n\n\n

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      Akcie pracovn\u00e9ho postupu: <\/strong>Vlastn\u00e9 sp\u00fa\u0161\u0165a\u010de na zaznamen\u00e1vanie, iniciovanie hovorov, odosielanie SMS spr\u00e1v.<\/p>\n<\/div>\n\n\n\n

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      Akcie pracovn\u00e9ho postupu<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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      V\u00fdmena HubSpot a CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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      Kontaktn\u00e9 inform\u00e1cie: <\/strong>Men\u00e1, e-maily, telef\u00f3nne \u010d\u00edsla a \u00fadaje o spolo\u010dnosti.<\/p>\n<\/div>\n\n\n\n

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      Kontakty a spolo\u010dnosti<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

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      \u00dadaje o kampani: <\/strong>Zna\u010dky a zoznamy kontaktov pre kampane dialera.<\/p>\n<\/div>\n\n\n\n

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      \u00dadaje o kampani<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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      HubSpot dost\u00e1va<\/p>\n<\/div>\n<\/div>\n\n\n\n

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      \u00dadaje o hovoroch:<\/strong> Zme\u0161kan\u00e9 a prijat\u00e9 hovory, trvanie a v\u00fdsledky.<\/p>\n<\/div>\n\n\n\n

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      Detaily hovoru<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

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      Ponuky: <\/strong>Nahr\u00e1vky hovorov, prepisy a hlasov\u00e9 spr\u00e1vy.<\/p>\n<\/div>\n\n\n\n

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      Hlasov\u00e9 spr\u00e1vy a prepisy<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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      Pre\u010do CloudTalk pre va\u0161e call centrum HubSpot?<\/h2>\n\n\n\n
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