{"id":232097,"date":"2024-08-01T13:46:08","date_gmt":"2024-08-01T11:46:08","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/iva-vs-ivr-aky-je-rozdiel-a-co-je-pre-vas-najlepsie\/"},"modified":"2024-08-11T10:41:54","modified_gmt":"2024-08-11T08:41:54","slug":"iva-vs-ivr-aky-je-rozdiel-a-co-je-pre-vas-najlepsie","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/sk\/iva-vs-ivr-aky-je-rozdiel-a-co-je-pre-vas-najlepsie\/","title":{"rendered":"IVA vs. IVR: Ak\u00fd je rozdiel a \u010do je pre v\u00e1s najlep\u0161ie?"},"content":{"rendered":"\n
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FEATURE VS. FEATURE<\/p>\n\n\n\n

IVA vs. IVR: zistite rozdiely + v\u00fdhody a nev\u00fdhody<\/h1>\n\n\n\n

Inteligentn\u00fd virtu\u00e1lny asistent a interakt\u00edvna hlasov\u00e1 odozva s\u00fa automatizovan\u00e9 syst\u00e9my na zlep\u0161enie z\u00e1kazn\u00edckej sk\u00fasenosti.\nAle <\/em>Ak\u00fd je rozdiel medzi IVA a IVR?\nPo\u010fme sa pozrie\u0165 na IVA a IVR. <\/p>\n\n\n\n

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Kontaktujte sales<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Inteligentn\u00fdVirtu\u00e1lnyasistent<\/p>\n\n\n\n

Interakt\u00edvnaHlasov\u00e1odpove\u010f<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Rozdiel medzi IVR a IVA<\/h2>\n\n\n\n
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Parameter<\/p>\n<\/div>\n\n\n\n

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IVR<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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IVA<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Hlavn\u00e1 funkcia<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n

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IVR zhroma\u017e\u010fuje inform\u00e1cie s cie\u013eom presmerova\u0165 volaj\u00facich na spr\u00e1vny cie\u013e – \u010di u\u017e agenta alebo jednoduch\u00fa vopred nahrat\u00fa spr\u00e1vu.<\/p>\n<\/div>\n\n\n\n

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IVA pon\u00faka samoobslu\u017en\u00e9 rie\u0161enia bez zapojenia \u017eiv\u00fdch agentov<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Sk\u00fasenosti pou\u017e\u00edvate\u013eov<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n

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IVR predstavuje volaj\u00facim vopred nahrat\u00fa ponuku a vy\u017eaduje od nich v\u00fdber mo\u017enosti<\/p>\n<\/div>\n\n\n\n

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IVA kladie otvoren\u00e9 ot\u00e1zky alebo nech\u00e1 volaj\u00facich uvies\u0165 d\u00f4vod volania.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Schopnosti<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n

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IVR pon\u00faka mo\u017enosti samoobsluhy pre jednoduch\u00e9 \u00falohy, ale zlo\u017eitej\u0161ie ot\u00e1zky bude potrebn\u00e9 eskalova\u0165 na \u013eudsk\u00e9ho agenta.<\/p>\n<\/div>\n\n\n\n

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IVA dok\u00e1\u017ee porozumie\u0165 zlo\u017eitej\u0161\u00edm po\u017eiadavk\u00e1m a reagova\u0165 podobne ako \u010dlovek<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Dostupnos\u0165<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n

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IVR m\u00f4\u017ee poskytn\u00fa\u0165 z\u00e1kladn\u00fa pomoc 24 hod\u00edn denne, 7 dn\u00ed v t\u00fd\u017edni, ale eskal\u00e1cia z\u00e1vis\u00ed od dostupnosti agenta<\/p>\n<\/div>\n\n\n\n

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IVA je k dispoz\u00edcii nepretr\u017eite pre v\u0161etky typy ot\u00e1zok<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Jednoduchos\u0165 pou\u017e\u00edvania<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n

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IVR sa d\u00e1 jednoducho konfigurova\u0165 a aktualizova\u0165 pomocou n\u00e1strojov na vytv\u00e1ranie tokov hovorov<\/p>\n<\/div>\n\n\n\n

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IVA vy\u017eaduje zlo\u017eitej\u0161ie nastavenie a \u00fadr\u017ebu<\/p>\n<\/div>\n<\/div>\n\n\n\n

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N\u00e1klady<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n

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IVR je \u010dasto s\u00fa\u010das\u0165ou rie\u0161enia kontaktn\u00e9ho centra alebo podnikov\u00e9ho telef\u00f3nneho syst\u00e9mu.<\/p>\n<\/div>\n\n\n\n

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Cena IVA z\u00e1vis\u00ed od dod\u00e1vate\u013ea, ale pravdepodobne bude drah\u0161ia.\nZvy\u010dajne sa pred\u00e1va ako samostatn\u00fd produkt. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Otvorte cel\u00fd st\u00f4l<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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\"\"<\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n
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\u010co je IVR a ako funguje?<\/h3>\n\n\n\n

IVR<\/a> (Interactive Voice Response) je automatick\u00fd telef\u00f3nny syst\u00e9m, ktor\u00fd volaj\u00facim pon\u00faka vopred nahrat\u00fa ponuku mo\u017enost\u00ed.\nNa z\u00e1klade ich odpoved\u00ed bu\u010f presmeruje hovory na spr\u00e1vneho agenta alebo oddelenie, alebo pon\u00faka samoobslu\u017en\u00fa pomoc pri z\u00e1kladn\u00fdch ot\u00e1zkach a \u00faloh\u00e1ch. <\/p>\n\n\n\n

V star\u0161\u00edch verzi\u00e1ch pou\u017e\u00edvali volaj\u00faci na v\u00fdber mo\u017enost\u00ed kl\u00e1vesnicu telef\u00f3nu.\nModern\u00e9 IVR rozumej\u00fa jednoduch\u00fdm hlasov\u00fdm pr\u00edkazom, preto\u017ee s\u00fa naprogramovan\u00e9 na rozpozn\u00e1vanie k\u013e\u00fa\u010dov\u00fdch slov a fr\u00e1z. <\/p>\n\n\n\n

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Kontaktujte sales<\/a><\/div>\n\n\n\n
Vysk\u00fa\u0161a\u0165 zdarma<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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\u010co je IVA a ako funguje?<\/h3>\n\n\n\n

IVA (inteligentn\u00fd virtu\u00e1lny asistent alebo inteligentn\u00fd hlasov\u00fd asistent) je navrhnut\u00fd tak, aby pod\u013ea mo\u017enosti porozumel a vyrie\u0161il ot\u00e1zky z\u00e1kazn\u00edkov bez \u00fa\u010dasti agenta.\nVyu\u017e\u00edva technol\u00f3giu rozpozn\u00e1vania re\u010di na b\u00e1ze umelej inteligencie na pochopenie zlo\u017eitej\u0161\u00edch po\u017eiadaviek vr\u00e1tane ich z\u00e1meru. <\/p>\n\n\n\n

IVA pon\u00fakaj\u00fa odpovede, ktor\u00e9 znej\u00fa prirodzene a \u013eudsky, a prisp\u00f4sobuj\u00fa ich ka\u017ed\u00e9mu volaj\u00facemu.\nSyst\u00e9m m\u00f4\u017eete nakonfigurova\u0165 tak, aby v r\u00e1mci jednej interakcie prep\u00ednal medzi r\u00f4znymi kan\u00e1lmi. <\/p>\n<\/div>\n\n\n\n

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\"\"<\/figure>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n
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\"\"<\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n
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IVA vs. IVR: \u010co je pre va\u0161u firmu najlep\u0161ie?<\/h3>\n\n\n\n

Vo ve\u013ekej debate IVR vs. IVA z\u00e1le\u017e\u00ed na tom, \u010do chcete dosiahnu\u0165.\nAk je va\u0161\u00edm cie\u013eom zefekt\u00edvni\u0165 tok hovorov, IVR je ide\u00e1lny na smerovanie hovorov.\nAk v\u00e4\u010d\u0161ina va\u0161ich prich\u00e1dzaj\u00facich hovorov zah\u0155\u0148a \u010dasto kladen\u00e9 ot\u00e1zky a z\u00e1kladn\u00e9 po\u017eiadavky na podporu, IVR zvl\u00e1dne aj tie.\nNavy\u0161e sa aj \u013eah\u0161ie nastavuje a udr\u017eiava. <\/p>\n\n\n\n

Ak maj\u00fa va\u0161i z\u00e1kazn\u00edci zvy\u010dajne zlo\u017eitej\u0161ie potreby, m\u00f4\u017eete si namiesto toho vybra\u0165 IVA.\nIVA zoh\u013ead\u0148uj\u00fa aj sentiment a kontext, aby poskytovali presn\u00e9 odpovede.\nNa druhej strane, men\u0161ie firmy m\u00f4\u017eu st\u00e1le uprednost\u0148ova\u0165 skuto\u010dne osobn\u00fd pr\u00edstup spo\u010d\u00edvaj\u00faci v presmerovan\u00ed hovorov na \u013eud\u00ed. <\/p>\n\n\n\n

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Kontaktujte sales<\/a><\/div>\n\n\n\n
Vysk\u00fa\u0161a\u0165 zdarma<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n
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FAKTY O CLOUDTALK<\/p>\n\n\n\n

Roz\u0161\u00edrenie obchodu,dosahuje nov\u00e9 \u00farovne<\/h2>\n\n\n\n
\"\"<\/figure>\n<\/div>\n\n\n\n
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V\u0161estrann\u00fd<\/p>\n\n\n\n

70<\/code>+<\/p>\n\n\n\n

Pr\u00e9miov\u00e9 funkcie<\/p>\n<\/div><\/div>\n\n\n\n

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Spo\u013eahliv\u00e9<\/p>\n\n\n\n

99<\/code>.99<\/code>%<\/p>\n\n\n\n

Servisn\u00e1 zmluva SLA<\/p>\n<\/div><\/div>\n\n\n\n

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Dostupn\u00e9 na<\/p>\n\n\n\n

24<\/code>\/7<\/code><\/p>\n\n\n\n

Z\u00e1kazn\u00edcka podpora<\/p>\n<\/div><\/div>\n\n\n\n

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Glob\u00e1lne<\/p>\n\n\n\n

180<\/code>+<\/p>\n\n\n\n

Dostupn\u00e9 krajiny<\/p>\n<\/div><\/div>\n\n\n\n

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Zabezpe\u010di\u0165<\/p>\n\n\n\n

24<\/code>\/7<\/code><\/p>\n\n\n\n

Bezpe\u010dnos\u0165 a monitorovanie \u00fadajov<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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V\u00fdhody a nev\u00fdhody IVR a IVA<\/h2>\n\n\n\n
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IVR<\/h3>\n\n\n\n
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Podpora inteligentn\u00e9ho smerovania hovorov<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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IVR m\u00f4\u017ee spolupracova\u0165 s funkciou automatickej distrib\u00facie hovorov (ACD) a presmerova\u0165 hovory na najvhodnej\u0161ieho agenta pre dan\u00fa \u00falohu.\nM\u00f4\u017eete si nakonfigurova\u0165 vlastn\u00e9 pravidl\u00e1 smerovania, od smerovania na z\u00e1klade<\/a> pevn\u00e9ho poradia a\u017e po smerovanie na z\u00e1klade zru\u010dnost\u00ed<\/a>, aby \u010do najlep\u0161ie vyhovovali va\u0161ej firme a z\u00e1kazn\u00edkom. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Zlep\u0161enie sk\u00fasenost\u00ed z\u00e1kazn\u00edkov<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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IVR a <\/strong>inteligentn\u00e9 smerovanie skracuje \u010das \u010dakania, preto\u017ee volaj\u00faci nemusia \u010daka\u0165 na \u013eudsk\u00fa obsluhu, ktor\u00e1 ich hovor presmeruje, a sp\u00e1ja volaj\u00facich s agentmi, ktor\u00ed im m\u00f4\u017eu r\u00fdchlo pom\u00f4c\u0165.\nIVR pon\u00fakaj\u00fa aj samoobslu\u017en\u00e9 mo\u017enosti na zodpovedanie naj\u010dastej\u0161\u00edch ot\u00e1zok a vykon\u00e1vanie jednoduch\u00fdch transakci\u00ed. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Zlep\u0161enie k\u013e\u00fa\u010dov\u00fdch ukazovate\u013eov v\u00fdkonnosti call centra<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Zv\u00fd\u0161i sa miera vyrie\u0161enia prv\u00e9ho hovoru (FCR), zatia\u013e \u010do priemern\u00fd \u010das odpovede (ATA), priemern\u00fd \u010das vybavenia (AHT) a miera opustenia hovoru klesn\u00fa.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Zlep\u0161enie zapojenia agentov<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Pracovn\u00edci str\u00e1via menej \u010dasu odpovedan\u00edm na rovnak\u00e9 ot\u00e1zky (ktor\u00e9 sa vybavuj\u00fa samoobslu\u017en\u00fdm IVR) a viac \u010dasu venuj\u00fa interakci\u00e1m s vysokou hodnotou.\nNebud\u00fa zavalen\u00ed telefon\u00e1tmi, ani nebud\u00fa \u010deli\u0165 podr\u00e1\u017eden\u00fdm z\u00e1kazn\u00edkom, ktor\u00fdch nechali \u010daka\u0165.\nTo v\u0161etko spolu prispieva k v\u00e4\u010d\u0161ej anga\u017eovanosti a mor\u00e1lke agentov. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Dosiahnutie \u00faspory n\u00e1kladov<\/strong><\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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IVR v\u00e1m pom\u00f4\u017ee zn\u00ed\u017ei\u0165 prev\u00e1dzkov\u00e9 n\u00e1klady, preto\u017ee nebudete potrebova\u0165 \u010fal\u0161\u00edch zamestnancov na pokrytie \u0161pi\u010diek – a agenti bud\u00fa ma\u0165 \u010das vybavi\u0165 viac hovorov za zmenu.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Zm\u00e4tenie volaj\u00facich zle nakonfigurovan\u00fdmi ponukami<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Ak ponuka IVR nie je navrhnut\u00e1 intuit\u00edvne, z\u00e1kazn\u00edci m\u00f4\u017eu by\u0165 frustrovan\u00ed pr\u00edli\u0161 ve\u013ek\u00fdm po\u010dtom mo\u017enost\u00ed alebo sa m\u00f4\u017eu dosta\u0165 do kruhu.\nM\u00f4\u017eu sa dosta\u0165 k nespr\u00e1vnemu agentovi alebo oddeleniu, \u010do m\u00f4\u017ee po\u0161kodi\u0165 spokojnos\u0165 z\u00e1kazn\u00edkov. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Obmedzenie volaj\u00facich na vopred definovan\u00e9 mo\u017enosti<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Nem\u00f4\u017eete vytvori\u0165 mo\u017enos\u0165 ponuky pre ka\u017ed\u00fd typ z\u00e1meru volaj\u00faceho, tak\u017ee niektor\u00ed z\u00e1kazn\u00edci si bud\u00fa musie\u0165 vybra\u0165 „\u010fal\u0161iu najlep\u0161iu“ mo\u017enos\u0165 – \u010do znamen\u00e1, \u017ee vybavenie dotazu m\u00f4\u017ee trva\u0165 dlh\u0161ie.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Obmedzenie poskytovania nepretr\u017eitej podpory<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Zatia\u013e \u010do IVR m\u00f4\u017eu poskytova\u0165 z\u00e1kladn\u00fa pomoc nepretr\u017eite, hovory, ktor\u00e9 si vy\u017eaduj\u00fa \u013eudsk\u00fd z\u00e1sah, bud\u00fa musie\u0165 po\u010dka\u0165 do otv\u00e1rac\u00edch hod\u00edn kontaktn\u00e9ho centra.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n

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IVA<\/h3>\n\n\n\n
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Zlep\u0161enie samoobsluhy<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Ke\u010f\u017ee IVA dok\u00e1\u017eu rie\u0161i\u0165 zlo\u017eitej\u0161ie po\u017eiadavky bez \u013eudsk\u00e9ho vstupu, m\u00f4\u017eu pracova\u0165 24 hod\u00edn denne, 7 dn\u00ed v t\u00fd\u017edni a vybavi\u0165 v\u00e4\u010d\u0161\u00ed po\u010det interakci\u00ed vo viacer\u00fdch jazykoch.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Skr\u00e1tenie \u010dakac\u00edch leh\u00f4t<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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IVA rie\u0161ia probl\u00e9my r\u00fdchlo, \u010d\u00edm skracuj\u00fa \u010das \u010dakania ka\u017ed\u00e9ho volaj\u00faceho.\nNemus\u00edte napr\u00edklad \u010daka\u0165, k\u00fdm sa spr\u00e1vny agent vr\u00e1ti z prest\u00e1vky alebo k\u00fdm dokon\u010d\u00ed svoj aktu\u00e1lny hovor. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Zvy\u0161ovanie mor\u00e1lky zamestnancov<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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IVA dok\u00e1\u017ee rie\u0161i\u0165 \u0161irok\u00fa \u0161k\u00e1lu probl\u00e9mov bez toho, aby ste do nich zapojili svojich \u013eudsk\u00fdch z\u00e1stupcov.\nV\u010faka zn\u00ed\u017een\u00e9mu pracovn\u00e9mu za\u0165a\u017eeniu sa agenti m\u00f4\u017eu s\u00fastredi\u0165 na rie\u0161enie zlo\u017eit\u00fdch probl\u00e9mov – \u010do je <\/strong>odmenou pre nich.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Vynalo\u017eenie v\u00e4\u010d\u0161ieho \u00fasilia na nastavenie a \u00fadr\u017ebu<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Sofistikovan\u00e1 technol\u00f3gia si vy\u017eaduje viac \u00fasilia na nastavenie a \u00fadr\u017ebu.\nSyst\u00e9my umelej inteligencie mus\u00edte z\u00e1sobova\u0165 \u00fadajmi, aby sa mohli priebe\u017ene u\u010di\u0165 a poskytova\u0165 presn\u00e9 inform\u00e1cie. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Pon\u00faka menej empatie a pokro\u010dil\u00e9 rie\u0161enie probl\u00e9mov<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Umel\u00e1 inteligencia sa st\u00e1le vyv\u00edja.\nNech u\u017e to znie akoko\u013evek \u013eudsky, IVA je st\u00e1le robot.\nZatia\u013e nie je schopn\u00fd tak\u00fdch vlastnost\u00ed, ako je empatia, ani rie\u0161enia probl\u00e9mov na vysokej \u00farovni, ktor\u00e9 m\u00f4\u017ee agent pou\u017ei\u0165 pri zlo\u017eit\u00fdch interakci\u00e1ch. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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P\u00f4sobi\u0165 na z\u00e1kazn\u00edkov neosobne<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Z\u00e1kazn\u00edci vedia, \u017ee hovoria so strojom, a m\u00f4\u017eu ma\u0165 pocit, \u017ee va\u0161a firma nem\u00e1 osobn\u00fd pr\u00edstup, ak nie je mo\u017enos\u0165 hovori\u0165 s \u010dlovekom.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n

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NA\u0160E FUNKCIE<\/p>\n\n\n\n

Objavte 4 najob\u013e\u00fabenej\u0161ie funkcieVoIP<\/h2>\n\n\n\n
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N\u00e1vrh\u00e1r toku hovorov<\/h4>\n\n\n\n

Prisp\u00f4sobte si cestu prich\u00e1dzaj\u00faceho hovoru od za\u010diatku a\u017e do konca pomocou aplik\u00e1cie Call Flow Designer. <\/p>\n<\/a><\/div>\n\n\n\n

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\u010c\u00edtajte viac \u2192<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Interakt\u00edvna hlasov\u00e1 odpove\u010f<\/h4>\n\n\n\n

V\u010faka IVR u\u017e z\u00e1kazn\u00edci nemusia str\u00e1ca\u0165 \u010das \u010dakan\u00edm na prepojenie.<\/p>\n<\/a><\/div>\n\n\n\n

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\u010c\u00edtajte viac \u2192<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Smerovanie na z\u00e1klade zru\u010dnost\u00ed<\/h4>\n\n\n\n

Zlep\u0161ite prich\u00e1dzaj\u00face hovory presmerovan\u00edm z\u00e1kazn\u00edkov na najlep\u0161ieho mo\u017en\u00e9ho agenta.<\/p>\n<\/a><\/div>\n\n\n\n

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\u010c\u00edtajte viac \u2192<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Smerovanie na z\u00e1klade volaj\u00faceho<\/h4>\n\n\n\n

Presmerujte svojich z\u00e1kazn\u00edkov na z\u00e1klade r\u00f4znych faktorov, ako s\u00fa \u00fadaje o z\u00e1kazn\u00edkoch alebo n\u00e1stroje HelpDesk.<\/p>\n<\/a><\/div>\n\n\n\n

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\u010c\u00edtajte viac \u2192<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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K\u013e\u00fa\u010dov\u00e9 prvky rie\u0161en\u00ed IVR<\/h3>\n\n\n\n

Je d\u00f4le\u017eit\u00e9, aby v\u00e1m va\u0161e IVR umo\u017e\u0148ovalo vytv\u00e1ra\u0165 \u00faplne prisp\u00f4soben\u00e9 toky hovorov<\/strong> a ponuky prisp\u00f4soben\u00e9 potreb\u00e1m va\u0161ich z\u00e1kazn\u00edkov.\n N\u00e1vrh\u00e1r tokov hovorov<\/a> s funkciou drag-and-drop to u\u013eah\u010duje aj \u013eu\u010fom, ktor\u00ed nie s\u00fa z oblasti IT. <\/p>\n\n\n\n

Syst\u00e9m IVR mus\u00ed hladko spolupracova\u0165 s va\u0161\u00edm ACD<\/strong>, aby v\u017edy presmeroval hovory na spr\u00e1vne miesto a odovzdal inform\u00e1cie z\u00edskan\u00e9 od volaj\u00facich.\nNajlep\u0161ie je implementova\u0165 IVR aj s viacjazy\u010dn\u00fdmi funkciami<\/strong>, najm\u00e4 ak ste glob\u00e1lna firma. <\/p>\n\n\n\n

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Kontaktujte sales<\/a><\/div>\n\n\n\n
Vysk\u00fa\u0161a\u0165 zdarma<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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K\u013e\u00fa\u010dov\u00e9 prvky IVA<\/h3>\n\n\n\n

IVA so zabudovan\u00fdm programovan\u00edm prirodzen\u00e9ho jazyka (NLP<\/strong> ) a porozumen\u00edm prirodzen\u00e9mu jazyku (NLU<\/strong> ) dok\u00e1\u017ee pochopi\u0165 kontext a z\u00e1mer po\u017eiadavky a odpoveda\u0165 (takmer) ako \u010dlovek. Technol\u00f3gia strojov\u00e9ho u\u010denia<\/strong> znamen\u00e1, \u017ee syst\u00e9m sa neust\u00e1le aktualizuje o nov\u00e9 \u00fadaje.<\/p>\n\n\n\n

IVA dok\u00e1\u017eu interpretova\u0165 vstupy z r\u00f4znych jazykov a vykon\u00e1va\u0165 anal\u00fdzu n\u00e1lad<\/strong>.\nMali by ma\u0165 mo\u017enos\u0165 prep\u00edna\u0165 medzi kan\u00e1lmi po\u010das interakcie a pon\u00faknu\u0165 z\u00e1kazn\u00edkom sp\u00e4tn\u00e9 volanie, ak je rad dlh\u0161\u00ed ako zvy\u010dajne. <\/p>\n<\/div>\n\n\n\n

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Be\u017en\u00e9 pr\u00edpady pou\u017eitia IVR<\/h3>\n\n\n\n

IVR sa zvy\u010dajne pou\u017e\u00edva v podnikoch s vysok\u00fdm po\u010dtom hovorov<\/strong> na optimaliz\u00e1ciu tokov hovorov a spravodliv\u00e9 za\u0165a\u017eenie agentov.\nOkrem inteligentn\u00e9ho smerovania m\u00f4\u017eu IVR poskytova\u0165 inform\u00e1cie, ako s\u00fa otv\u00e1racie hodiny alebo podrobnosti o produktoch, a vykon\u00e1va\u0165 z\u00e1kladn\u00e9 rie\u0161enie probl\u00e9mov v oblasti IT. <\/p>\n\n\n\n

M\u00f4\u017eu tie\u017e pom\u00e1ha\u0165 z\u00e1kazn\u00edkom s \u00falohami, ako je resetovanie hesiel, kontrola zostatkov na \u00fa\u010dtoch, realiz\u00e1cia platieb a sledovanie objedn\u00e1vok a vr\u00e1ten\u00ed.\nNiektor\u00e9 podniky pou\u017e\u00edvaj\u00fa IVR na zber sp\u00e4tnej v\u00e4zby od z\u00e1kazn\u00edkov<\/strong> pomocou prieskumov alebo na vykon\u00e1vanie bezpe\u010dnostn\u00fdch kontrol<\/strong> na za\u010diatku hovoru. <\/p>\n\n\n\n

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Kontaktujte sales<\/a><\/div>\n\n\n\n
Vysk\u00fa\u0161a\u0165 zdarma<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Be\u017en\u00e9 pr\u00edpady pou\u017eitia IVA<\/h3>\n\n\n\n

IVA sa pou\u017e\u00edva na h\u013abkov\u00fa z\u00e1kazn\u00edcku podporu<\/strong> a pomoc, na vybavovanie n\u00e1ro\u010dn\u00fdch alebo naliehav\u00fdch po\u017eiadaviek bez \u00fa\u010dasti agenta<\/strong>.\nHod\u00ed sa aj pre obchodn\u00e9 t\u00edmy, zachyt\u00e1va a dokonca generuje potenci\u00e1lnych z\u00e1kazn\u00edkov a pl\u00e1nuje sch\u00f4dzky, aby sa zn\u00ed\u017eilo pracovn\u00e9 za\u0165a\u017eenie agentov. <\/p>\n\n\n\n

\u00daloha umelej inteligencie v oblasti slu\u017eieb z\u00e1kazn\u00edkom<\/a> m\u00f4\u017ee zah\u0155\u0148a\u0165 aj pomoc podnikom v oblasti bezpe\u010dnosti a dodr\u017eiavania predpisov.\nIVA dok\u00e1\u017ee overi\u0165 identitu volaj\u00faceho<\/strong> pomocou hlasovej biometrie a spracova\u0165 citliv\u00e9 \u00fadaje, ako s\u00fa zdravotn\u00e9 inform\u00e1cie a platobn\u00e9 \u00fadaje. <\/p>\n<\/div>\n\n\n\n

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CloudTalk je rie\u0161enie zalo\u017een\u00e9 na \u00fadajoch pre v\u00fdnimo\u010dn\u00fa z\u00e1kazn\u00edcku sk\u00fasenos\u0165 a inteligencia je jeho k\u013e\u00fa\u010dovou s\u00fa\u010das\u0165ou.<\/h2>\n\n\n\n

Napl\u00e1nujte si e\u0161te dnes demo a presved\u010dte sa sami.<\/p>\n\n\n\n

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Vysk\u00fa\u0161a\u0165 demo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n
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