{"id":232081,"date":"2024-08-01T13:23:58","date_gmt":"2024-08-01T11:23:58","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/odchadzajuce-ivr-vs-prichadzajuce-ivr-vyznam-vyhody-a-nevyhody-a-dalsie-informacie\/"},"modified":"2024-08-20T11:38:44","modified_gmt":"2024-08-20T09:38:44","slug":"odchadzajuce-ivr-vs-prichadzajuce-ivr-vyznam-vyhody-a-nevyhody-a-dalsie-informacie","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/sk\/odchadzajuce-ivr-vs-prichadzajuce-ivr-vyznam-vyhody-a-nevyhody-a-dalsie-informacie\/","title":{"rendered":"Odch\u00e1dzaj\u00face IVR vs. prich\u00e1dzaj\u00face IVR: v\u00fdznam, v\u00fdhody a nev\u00fdhody a \u010fal\u0161ie inform\u00e1cie"},"content":{"rendered":"\n
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FEATURE VS. FEATURE<\/p>\n\n\n\n

Odch\u00e1dzaj\u00face IVR vs. prich\u00e1dzaj\u00face IVR: rozdiely, pr\u00edpady pou\u017eitia a v\u00fdhody<\/h1>\n\n\n\n

Spr\u00e1vna vo\u013eba medzi prich\u00e1dzaj\u00facim a odch\u00e1dzaj\u00facim IVR m\u00f4\u017ee pom\u00f4c\u0165 va\u0161im agentom zv\u00fd\u0161i\u0165 produktivitu a va\u0161ej firme u\u0161etri\u0165 peniaze.\nPo\u010fme podrobne presk\u00fama\u0165, ako tieto dve pr\u00edbuzn\u00e9 technol\u00f3gie funguj\u00fa, a zisti\u0165, \u010do by mohli urobi\u0165 pre va\u0161u firmu. <\/p>\n\n\n\n

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Kontaktujte sales<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Odch\u00e1dzaj\u00faceIVR<\/p>\n\n\n\n

Prich\u00e1dzaj\u00face IVR<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Rozdiel medzi Power Dialer a Predictive Dialer<\/h2>\n\n\n\n
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Parameter<\/p>\n<\/div>\n\n\n\n

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Odch\u00e1dzaj\u00face IVR<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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Prich\u00e1dzaj\u00face IVR<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n

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Funkcia<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n

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Automatiz\u00e1cia odch\u00e1dzaj\u00facich hovorov a n\u00e1slednej interakcie so z\u00e1kazn\u00edkmi, potenci\u00e1lnymi z\u00e1kazn\u00edkmi a potenci\u00e1lnymi z\u00e1kazn\u00edkmi.<\/p>\n<\/div>\n\n\n\n

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Presmerovanie prich\u00e1dzaj\u00facich hovorov na spr\u00e1vnych agentov alebo poskytovanie samoobslu\u017en\u00fdch inform\u00e1ci\u00ed.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u00da\u010del<\/strong><\/p>\n<\/div>\n\n\n\n

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Pou\u017e\u00edva sa najm\u00e4 na oslovovanie z\u00e1kazn\u00edkov, prieskum trhu, predaj a in\u00e9 obchodn\u00e9 procesy, pri ktor\u00fdch kontaktujete niekoho mimo organiz\u00e1cie.<\/p>\n<\/div>\n\n\n\n

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Zvy\u010dajne na zlep\u0161enie efekt\u00edvnosti podpory prich\u00e1dzaj\u00facich z\u00e1kazn\u00edkov prostredn\u00edctvom inteligentn\u00e9ho smerovania hovorov a zlep\u0161enia rie\u0161enia prv\u00fdch hovorov.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Pou\u017eit\u00e9 do<\/strong><\/p>\n<\/div>\n\n\n\n

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Marketingov\u00e9 a predajn\u00e9 t\u00edmy alebo in\u00e9 obchodn\u00e9 oddelenia, ktor\u00e9 oslovuj\u00fa \u013eud\u00ed vo ve\u013ekom.<\/p>\n<\/div>\n\n\n\n

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T\u00edmy z\u00e1kazn\u00edckej podpory, \u010dasto v r\u00e1mci call centier, ktor\u00e9 prij\u00edmaj\u00fa ve\u013ek\u00e9 mno\u017estvo prich\u00e1dzaj\u00facich hovorov.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Typick\u00e9 integr\u00e1cie<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n

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Automatick\u00e9 vyt\u00e1\u010danie, spr\u00e1va vz\u0165ahov so z\u00e1kazn\u00edkmi (CRM), odovzd\u00e1vanie hlasovej po\u0161ty, kalend\u00e1re.<\/p>\n<\/div>\n\n\n\n

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Syst\u00e9m smerovania hovorov, automatick\u00e1 distrib\u00facia hovorov (ACD), CRM.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Otvorte cel\u00fd st\u00f4l<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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\u010co je odch\u00e1dzaj\u00face IVR a ako funguje?<\/h2>\n\n\n\n

Tu je najjednoduch\u0161ia defin\u00edcia odch\u00e1dzaj\u00faceho IVR: Je to technol\u00f3gia interakt\u00edvnej hlasovej odozvy, ktor\u00e1 automatizuje odch\u00e1dzaj\u00face hovory a prehr\u00e1va prednastaven\u00fa zvukov\u00fa spr\u00e1vu alebo ponuku mo\u017enost\u00ed tomu, kto odpoved\u00e1.\nPr\u00edjemca potom pomocou kl\u00e1vesnice alebo hlasovej aktiv\u00e1cie odpoved\u00e1 pod\u013ea potreby. <\/p>\n\n\n\n

Niektor\u00e9 odch\u00e1dzaj\u00face syst\u00e9my IVR oslovuj\u00fa aj prostredn\u00edctvom in\u00fdch kan\u00e1lov, ako s\u00fa SMS, soci\u00e1lne m\u00e9di\u00e1 alebo e-mail, ale telefon\u00e1ty s\u00fa st\u00e1le naj\u010dastej\u0161ie.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u010co je pr\u00edchodov\u00e9 IVR a ako funguje?<\/h2>\n\n\n\n

Prich\u00e1dzaj\u00face IVR<\/a> funguje opa\u010dn\u00fdm smerom.\nKe\u010f z\u00e1kazn\u00edk zavol\u00e1 na linku podpory, prich\u00e1dzaj\u00face IVR prijme hovor a prevedie z\u00e1kazn\u00edka stromom mo\u017enost\u00ed. <\/p>\n\n\n\n

Z\u00e1kazn\u00edk bude m\u00f4c\u0165 op\u00e4\u0165 pou\u017e\u00edva\u0165 kl\u00e1vesnicu alebo hlasov\u00fa odozvu na navig\u00e1ciu v mo\u017enostiach, k\u00fdm nevyrie\u0161i svoj probl\u00e9m pomocou samoobslu\u017en\u00fdch met\u00f3d alebo k\u00fdm nebude jeho hovor presmerovan\u00fd na agenta \u017eivej podpory, ktor\u00fd mu pom\u00f4\u017ee.<\/p>\n<\/div>\n\n\n\n

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\"\"<\/figure>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n
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\"\"<\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n
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Softv\u00e9r IVR pre prich\u00e1dzaj\u00face alebo odch\u00e1dzaj\u00face hovory: \u010co je pre va\u0161u firmu najlep\u0161ie?<\/h2>\n\n\n\n

Spr\u00e1vna vo\u013eba pre va\u0161u firmu z\u00e1vis\u00ed od toho, do akej miery sa zameriavate na prich\u00e1dzaj\u00face alebo odch\u00e1dzaj\u00face hovory<\/a>.\nSoftv\u00e9r IVR pre prich\u00e1dzaj\u00face hovory je ide\u00e1lny pre z\u00e1kazn\u00edcku podporu a pom\u00e1ha efekt\u00edvne spravova\u0165 ve\u013ek\u00e9 objemy hovorov. <\/p>\n\n\n\n

Rie\u0161enie IVR pre odch\u00e1dzaj\u00face hovory je vhodnej\u0161ie pre predajn\u00e9 alebo marketingov\u00e9 t\u00edmy, ktor\u00e9 pravidelne oslovuj\u00fa z\u00e1kazn\u00edkov.\nUr\u00fdch\u013euje r\u00fdchlos\u0165, akou va\u0161e t\u00edmy uskuto\u010d\u0148uj\u00fa tieto hovory, tak\u017ee sa va\u0161i agenti m\u00f4\u017eu s\u00fastredi\u0165 na to, \u010do robia najlep\u0161ie. <\/p>\n\n\n\n

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Kontaktujte sales<\/a><\/div>\n\n\n\n
Vysk\u00fa\u0161a\u0165 zdarma<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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FAKTY O CLOUDTALK<\/p>\n\n\n\n

Roz\u0161\u00edrenie obchodu,dosahuje nov\u00e9 \u00farovne<\/h2>\n\n\n\n
\"\"<\/figure>\n<\/div>\n\n\n\n
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V\u0161estrann\u00fd<\/p>\n\n\n\n

70<\/code>+<\/p>\n\n\n\n

Pr\u00e9miov\u00e9 funkcie<\/p>\n<\/div><\/div>\n\n\n\n

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Spo\u013eahliv\u00e9<\/p>\n\n\n\n

99<\/code>.99<\/code>%<\/p>\n\n\n\n

Servisn\u00e1 zmluva SLA<\/p>\n<\/div><\/div>\n\n\n\n

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Dostupn\u00e9 na<\/p>\n\n\n\n

24<\/code>\/7<\/code><\/p>\n\n\n\n

Z\u00e1kazn\u00edcka podpora<\/p>\n<\/div><\/div>\n\n\n\n

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Glob\u00e1lne<\/p>\n\n\n\n

180<\/code>+<\/p>\n\n\n\n

Dostupn\u00e9 krajiny<\/p>\n<\/div><\/div>\n\n\n\n

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Zabezpe\u010di\u0165<\/p>\n\n\n\n

24<\/code>\/7<\/code><\/p>\n\n\n\n

Bezpe\u010dnos\u0165 a monitorovanie \u00fadajov<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Po\u010fme si pohovori\u0165 o v\u00fdhod\u00e1ch a nev\u00fdhod\u00e1ch str\u00e1nky<\/h2>\n\n\n\n
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Odch\u00e1dzaj\u00face IVR<\/h3>\n\n\n\n
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Zlep\u0161enie obmedzenia IVR<\/strong><\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Miera zvl\u00e1dnutia IVR je podiel hovorov, ktor\u00e9 si nevy\u017eaduj\u00fa z\u00e1sah \u017eiv\u00e9ho agenta.\nPomocou odch\u00e1dzaj\u00facich hovorov IVR riaden\u00fdch umelou inteligenciou m\u00f4\u017eete t\u00fato hodnotu maximalizova\u0165 t\u00fdm, \u017ee pon\u00faknete samoobslu\u017en\u00fa funkciu. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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\u0160etrite \u010das agentov<\/strong><\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Skracuje \u010das, ktor\u00fd musia va\u0161i agenti str\u00e1vi\u0165 opakuj\u00facimi sa \u00falohami, ako je samotn\u00e9 vyt\u00e1\u010danie hovorov, preto\u017ee syst\u00e9m automaticky prep\u00e1ja hovor na \u010fal\u0161ieho z\u00e1kazn\u00edka v zozname.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Ni\u017e\u0161ie prev\u00e1dzkov\u00e9 n\u00e1klady<\/strong><\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Ke\u010f\u017ee zjednodu\u0161uje proces zad\u00e1vania odch\u00e1dzaj\u00facich hovorov, m\u00f4\u017eete urobi\u0165 viac za menej pe\u0148az\u00ed.\nTo znamen\u00e1, \u017ee nepotrebujete tak\u00fd ve\u013ek\u00fd t\u00edm, tak\u017ee va\u0161e n\u00e1klady s\u00fa ni\u017e\u0161ie. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Zv\u00fd\u0161enie spokojnosti z\u00e1kazn\u00edkov<\/strong><\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Pomocou integr\u00e1cie so syst\u00e9mom CRM alebo inou platformou na spracovanie \u00fadajov o z\u00e1kazn\u00edkoch m\u00f4\u017eete plne prisp\u00f4sobi\u0165 svoje spr\u00e1vy pre ka\u017ed\u00e9ho jednotlivca, \u010d\u00edm zv\u00fd\u0161ite \u00farove\u0148 spokojnosti z\u00e1kazn\u00edkov.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Zv\u00fd\u0161enie anga\u017eovanosti pomocou marketingov\u00fdch spr\u00e1v<\/strong><\/strong><\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Odch\u00e1dzaj\u00face IVR v\u00e1m pom\u00e1ha udr\u017eiava\u0165 kontakt so z\u00e1kazn\u00edkmi a oslovova\u0165 ich ponukami a ponukami, ktor\u00e9 si ob\u013e\u00fabia, tak\u017ee ich udr\u017eiava v plnom kontakte s va\u0161ou zna\u010dkou.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Skr\u00e1tenie predajn\u00fdch cyklov<\/strong><\/strong><\/strong><\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Ke\u010f zlep\u0161\u00edte<\/a> postupy odch\u00e1dzaj\u00facich hovorov<\/a> pomocou technol\u00f3gie IVR, m\u00f4\u017eete efekt\u00edvnej\u0161ie cieli\u0165 svoje spr\u00e1vy.\nTo v kone\u010dnom d\u00f4sledku vedie k lep\u0161\u00edm v\u00fdsledkom a pom\u00e1ha skr\u00e1ti\u0165 celkov\u00fd predajn\u00fd cyklus. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Nedok\u00e1\u017ee zvl\u00e1dnu\u0165 komplexn\u00e9 interakcie<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Odch\u00e1dzaj\u00face IVR je skvel\u00e9 na posielanie spr\u00e1v, vyd\u00e1vanie ozn\u00e1men\u00ed a poskytovanie samoobslu\u017en\u00fdch mo\u017enost\u00ed pre jednoduch\u00e9 \u00falohy.\nAk sa v\u0161ak vyskytne zlo\u017eitej\u0161\u00ed probl\u00e9m, st\u00e1le budete potrebova\u0165 \u010dloveka, ktor\u00fd v\u00e1m ho pom\u00f4\u017ee vyrie\u0161i\u0165. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Nepom\u00f4\u017ee v\u00e1m vybudova\u0165 si vz\u0165ah<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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A samozrejme, v niektor\u00fdch veciach s\u00fa \u013eudia nenahradite\u013en\u00ed.\nVytvorenie dlhodob\u00e9ho puta d\u00f4very so z\u00e1kazn\u00edkom si vy\u017eaduje emocion\u00e1lnu inteligenciu, ktor\u00fa dok\u00e1\u017ee poskytn\u00fa\u0165 len \u010dlovek. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n

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Prich\u00e1dzaj\u00face IVR<\/h3>\n\n\n\n
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Posilnenie inteligentn\u00e9ho smerovania hovorov<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Prich\u00e1dzaj\u00face IVR funguje v kombin\u00e1cii s technol\u00f3giou distrib\u00facie hovorov, ktor\u00e1 umo\u017e\u0148uje inteligentn\u00e9 smerovanie hovorov.\nTo znamen\u00e1, \u017ee m\u00f4\u017eete zavies\u0165 smerovanie na z\u00e1klade zru\u010dnost\u00ed<\/a>, aby va\u0161i z\u00e1kazn\u00edci v\u017edy hovorili s vhodn\u00fdm agentom. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Poskytovanie podpory 24\/7 pomocou samoobsluhy<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Bez oh\u013eadu na to, kedy z\u00e1kazn\u00edk zavol\u00e1, \u010di v noci alebo cez de\u0148, bude ma\u0165 pr\u00edstup k podpore prostredn\u00edctvom IVR a bude m\u00f4c\u0165 rie\u0161i\u0165 svoje probl\u00e9my prostredn\u00edctvom samoobslu\u017en\u00fdch mo\u017enost\u00ed.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Zlep\u0161enie efektivity z\u00e1kazn\u00edckej podpory<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Ke\u010f\u017ee z\u00e1kazn\u00edci maj\u00fa pr\u00edstup k samoobslu\u017enej podpore, znamen\u00e1 to, \u017ee \u013eudsk\u00ed agenti sa musia zaobera\u0165 len zlo\u017eitej\u0161\u00edmi ot\u00e1zkami, \u010d\u00edm sa zvy\u0161uje efekt\u00edvnos\u0165 slu\u017eieb.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Zv\u00fd\u0161enie miery FCR<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Udr\u017eiavanie vysokej miery vyrie\u0161enia prv\u00e9ho hovoru je d\u00f4le\u017eitou s\u00fa\u010das\u0165ou poskytovania vynikaj\u00facich slu\u017eieb z\u00e1kazn\u00edkom.\nIVR to va\u0161im t\u00edmom umo\u017e\u0148uje, preto\u017ee pom\u00e1ha nasmerova\u0165 ka\u017ed\u00e9ho z\u00e1kazn\u00edka k spr\u00e1vnemu agentovi hne\u010f na prv\u00fdkr\u00e1t. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Zv\u00fd\u0161enie \u010fal\u0161\u00edch k\u013e\u00fa\u010dov\u00fdch ukazovate\u013eov v\u00fdkonnosti<\/strong><\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Pr\u00edchodov\u00e9 IVR pom\u00e1ha pri v\u0161etk\u00fdch druhoch v\u00fdkonnostn\u00fdch ukazovate\u013eov vr\u00e1tane zn\u00ed\u017eenia priemernej r\u00fdchlosti odpovede a zlep\u0161enia \u00farovne slu\u017eieb.\nUmo\u017e\u0148uje z\u00e1kazn\u00edkom, aby jednoduch\u0161ie probl\u00e9my vyrie\u0161ili sami, zatia\u013e \u010do zlo\u017eitej\u0161ie ot\u00e1zky smeruje r\u00fdchlo a efekt\u00edvne. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Zn\u00ed\u017eenie prev\u00e1dzkov\u00fdch n\u00e1kladov<\/strong><\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Ceny za slu\u017eby IVR<\/a> s\u00fa \u010dasto cenovo dostupn\u00e9 a zrozumite\u013en\u00e9.\nKe\u010f\u017ee pou\u017e\u00edvanie IVR znamen\u00e1 aj to, \u017ee nepotrebujete tak\u00fd ve\u013ek\u00fd t\u00edm na vybavovanie v\u0161etk\u00fdch hovorov so z\u00e1kazn\u00edkmi, u\u0161etr\u00edte aj na prev\u00e1dzkov\u00fdch n\u00e1kladoch. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Zv\u00fd\u0161enie spokojnosti z\u00e1kazn\u00edkov<\/strong><\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Z\u00e1kazn\u00edci chc\u00fa, aby sa ich probl\u00e9m \u00faspe\u0161ne vyrie\u0161il bez toho, aby museli \u010daka\u0165 cel\u00fa ve\u010dnos\u0165.\nInbound IVR v\u00e1m to m\u00f4\u017ee pom\u00f4c\u0165 zabezpe\u010di\u0165, \u010do m\u00e1 ve\u013ek\u00fd vplyv na sk\u00f3re CSAT. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Interakcie m\u00f4\u017eu p\u00f4sobi\u0165 neosobne<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Niektor\u00ed \u013eudia sa rad\u0161ej rozpr\u00e1vaj\u00fa s in\u00fdmi \u013eu\u010fmi, ne\u017e aby si vyberali z automatizovan\u00e9ho zoznamu mo\u017enost\u00ed.\nPreto je ve\u013emi d\u00f4le\u017eit\u00e9 v\u017edy zahrn\u00fa\u0165 mo\u017enos\u0165 presmerovania hovoru na \u017eiv\u00e9ho agenta. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Dlh\u00e9 \u010dakacie doby a vysok\u00e1 miera opustenia<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Je d\u00f4le\u017eit\u00e9 dobre zostavi\u0165 menu IVR a sledova\u0165 priemern\u00fd \u010das \u010dakania.\nV opa\u010dnom pr\u00edpade by mohli by\u0165 z\u00e1kazn\u00edci frustrovan\u00ed a ukon\u010di\u0165 hovor sk\u00f4r, ako sa im podar\u00ed dovola\u0165. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Niektor\u00ed z\u00e1kazn\u00edci ned\u00f4veruj\u00fa automatiz\u00e1cii<\/strong><\/p>\n<\/div><\/div>\n\n\n\n

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Niektor\u00ed \u013eudia jednoducho neradi komunikuj\u00fa so strojmi.\nPre z\u00e1kazn\u00edkov, ktor\u00ed to tak c\u00edtia, mus\u00ed by\u0165 k dispoz\u00edcii primeran\u00e1 alternat\u00edvna podpora. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n

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NA\u0160E FUNKCIE<\/p>\n\n\n\n

Objavte 4 najob\u013e\u00fabenej\u0161ie funkcieVoIP<\/h2>\n\n\n\n
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Interakt\u00edvnaHlasov\u00e1 odozva<\/h4>\n\n\n\n

Dajte z\u00e1kazn\u00edkom, ktor\u00ed volaj\u00fa na va\u0161u podporu, mo\u017enos\u0165 vybra\u0165 si z najlep\u0161\u00edch t\u00e9m.<\/p>\n<\/a><\/div>\n\n\n\n

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\u010c\u00edtajte viac \u2192<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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N\u00e1vrh\u00e1r toku hovorov<\/h4>\n\n\n\n

Prisp\u00f4sobte si cestu prich\u00e1dzaj\u00faceho hovoru od za\u010diatku a\u017e do konca pomocou aplik\u00e1cie Call Flow Designer. <\/p>\n<\/a><\/div>\n\n\n\n

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\u010c\u00edtajte viac \u2192<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Smerovanie na z\u00e1klade zru\u010dnost\u00ed<\/h4>\n\n\n\n

Zlep\u0161ite prich\u00e1dzaj\u00face hovory presmerovan\u00edm z\u00e1kazn\u00edkov na najlep\u0161ieho mo\u017en\u00e9ho agenta.<\/p>\n<\/a><\/div>\n\n\n\n

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\u010c\u00edtajte viac \u2192<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Smerovanie na z\u00e1klade volaj\u00faceho<\/h4>\n\n\n\n

Smerujte svojich z\u00e1kazn\u00edkov na z\u00e1klade r\u00f4znych faktorov.<\/p>\n<\/a><\/div>\n\n\n\n

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\u010c\u00edtajte viac \u2192<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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Pr\u00edpady pou\u017eitia odch\u00e1dzaj\u00faceho IVR<\/h2>\n\n\n\n

Existuje \u0161irok\u00e1 \u0161k\u00e1la pr\u00edpadov pou\u017eitia pre odch\u00e1dzaj\u00face IVR.\nJedn\u00fdm zo zrejm\u00fdch pr\u00edkladov je to, ako efekt\u00edvne m\u00f4\u017ee by\u0165 pre optimaliz\u00e1ciu va\u0161ich<\/strong> procesov generovania potenci\u00e1lnych z\u00e1kazn\u00edkov<\/strong> a predaja<\/strong>.\nZefekt\u00edv\u0148uje \u00falohu oslovovania a pom\u00e1ha efekt\u00edvne riadi\u0165 konverzie. <\/p>\n\n\n\n

Je tie\u017e skvel\u00fd na zhroma\u017e\u010fovanie inform\u00e1ci\u00ed, tak\u017ee ho m\u00f4\u017eete pou\u017ei\u0165 na prieskum trhu <\/strong>a z\u00edskavanie sp\u00e4tnej v\u00e4zby od z\u00e1kazn\u00edkov<\/strong>.\nA nakoniec, odch\u00e1dzaj\u00face IVR sa dobre hod\u00ed aj na tak\u00e9 veci, ako s\u00fa aktualiz\u00e1cie noviniek<\/strong>, ozn\u00e1menia o doru\u010den\u00ed alebo platbe<\/strong> alebo pripomenutie stretnutia<\/strong>. <\/p>\n\n\n\n

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Kontaktujte sales<\/a><\/div>\n\n\n\n
Vysk\u00fa\u0161a\u0165 zdarma<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Pr\u00edpady pou\u017eitia IVR pri pr\u00edchode<\/h2>\n\n\n\n

Inbound IVR pou\u017e\u00edvaj\u00fa predov\u0161etk\u00fdm t\u00edmy z\u00e1kazn\u00edckej podpory <\/strong>ako druh virtu\u00e1lneho recep\u010dn\u00e9ho, ktor\u00fd vedie z\u00e1kazn\u00edkov cez ponuku mo\u017enost\u00ed.\nPr\u00e1ve IVR umo\u017e\u0148uje inteligentn\u00e9 smerovanie hovorov, v\u010faka \u010domu sa z\u00e1kazn\u00edci dostan\u00fa k agentovi, ktor\u00fd je k dispoz\u00edcii a schopn\u00fd pom\u00f4c\u0165. <\/p>\n\n\n\n

Samozrejme, IVR funguje s ak\u00fdmko\u013evek druhom prich\u00e1dzaj\u00faceho hovoru, tak\u017ee ho m\u00f4\u017eete pou\u017ei\u0165 aj na prij\u00edmanie prich\u00e1dzaj\u00facich predajn\u00fdch hovorov<\/strong> alebo na poskytovanie aktu\u00e1lnych inform\u00e1ci\u00ed<\/strong>.<\/p>\n\n\n\n

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Kontaktujte sales<\/a><\/div>\n\n\n\n
Vysk\u00fa\u0161a\u0165 zdarma<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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