{"id":120309,"date":"2022-06-03T03:23:48","date_gmt":"2022-06-03T01:23:48","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/call-centrovy-softver-pre-prichadzajuce-hovory-softver-pre-kontaktne-centra\/"},"modified":"2024-11-29T19:08:59","modified_gmt":"2024-11-29T17:08:59","slug":"call-centrovy-softver-pre-prichadzajuce-hovory-softver-pre-kontaktne-centra","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/sk\/call-centrovy-softver-pre-prichadzajuce-hovory-softver-pre-kontaktne-centra\/","title":{"rendered":"Softv\u00e9r Call centra pre hviezdnu z\u00e1kazn\u00edcku podporu"},"content":{"rendered":"\n<div class=\"wp-block-group homepage-atf-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h1 class=\"wp-block-heading\">Zv\u00e1\u017ete ka\u017ed\u00fd hovor na podporu <br\/><\/h1>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Pom\u00f4\u017ete svojmu t\u00edmu poskytova\u0165 pohotov\u00fa a vysokokvalitn\u00fa podporu a z\u00e1rove\u0148 dosahova\u0165 ciele SLA a zni\u017eova\u0165 po\u010det zme\u0161kan\u00fdch hovorov. Z\u00edskajte n\u00e1stroje, ktor\u00e9 potrebujete, aby boli z\u00e1kazn\u00edci spokojn\u00ed a agenti produkt\u00edvni. <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zn\u00ed\u017eenie po\u010dtu zme\u0161kan\u00fdch hovorov pomocou inteligentn\u00e9ho smerovania  <\/li>\n\n\n\n<li>Monitorovanie \u010dinnosti a v\u00fdkonu v re\u00e1lnom \u010dase<\/li>\n\n\n\n<li>Vyu\u017e\u00edvajte inteligenciu konverz\u00e1cie s umelou inteligenciou na z\u00edskavanie inform\u00e1ci\u00ed o hovoroch<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontakt na predaj<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column image-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full block-visibility-hide-large-screen block-visibility-hide-medium-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"1072\" height=\"928\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1.png\" alt=\"\" class=\"wp-image-213718\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1.png 1072w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-300x260.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-1024x886.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-768x665.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-857x742.png 857w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-494x428.png 494w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-424x367.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-131x113.png 131w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-88x76.png 88w\" sizes=\"auto, (max-width: 1072px) 100vw, 1072px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full block-visibility-hide-small-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"1072\" height=\"928\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1.png\" alt=\"\" class=\"wp-image-213718\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1.png 1072w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-300x260.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-1024x886.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-768x665.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-857x742.png 857w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-494x428.png 494w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-424x367.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-131x113.png 131w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-88x76.png 88w\" sizes=\"auto, (max-width: 1072px) 100vw, 1072px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group trusted-by\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-extended\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center\">Viac ako 4,000 firiem vyu\u017e\u00edva CloudTalk, aby mali viac a lep\u0161\u00edch hovorov<\/p>\n\n\n<div class='white' style='background:rgba(0,0,0,0); border:solid 0px rgba(0,0,0,0); border-radius:0px; padding:0px 0px 0px 0px;'>\n<div id='slider_165638' class='owl-carousel sa_owl_theme autohide-arrows' data-slider-id='slider_165638' style='visibility:hidden;'>\n<div id='slider_165638_slide01' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Revolut.svg&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide02' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/DHL.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide03' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Rakuten.svg&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide04' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide05' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Uber-logo.svg&quot;); background-position:center center; background-size:contain; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide06' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/11\/Pipedrive.svg&quot;); background-position:center center; background-size:contain; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide07' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/deel.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide08' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Hostinger.svg&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide09' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Mercedes.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide10' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/CoachHub.svg&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide11' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Tech.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide12' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/logo-greenpeace.png&quot;); background-position:center center; background-size:contain; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide13' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Fujitsu.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<\/div>\n<\/div>\n<script type='text\/javascript'>\n\tjQuery(document).ready(function() {\n\t\tjQuery('#slider_165638').owlCarousel({\n\t\t\tresponsive:{\n\t\t\t\t0:{ items:2 },\n\t\t\t\t480:{ items:3 },\n\t\t\t\t768:{ items:4 },\n\t\t\t\t980:{ items:5 },\n\t\t\t\t1200:{ items:6 },\n\t\t\t\t1500:{ items:7 }\n\t\t\t},\n\t\t\tautoplay : true,\n\t\t\tautoplayTimeout : 2000,\n\t\t\tautoplayHoverPause : false,\n\t\t\tsmartSpeed : 2000,\n\t\t\tfluidSpeed : 2000,\n\t\t\tautoplaySpeed : 2000,\n\t\t\tnavSpeed : 2000,\n\t\t\tdotsSpeed : 2000,\n\t\t\tloop : true,\n\t\t\tnav : false,\n\t\t\tnavText : ['Previous','Next'],\n\t\t\tdots : false,\n\t\t\tresponsiveRefreshRate : 200,\n\t\t\tslideBy : 1,\n\t\t\tmergeFit : true,\n\t\t\tautoHeight : false,\n\t\t\tmouseDrag : true,\n\t\t\ttouchDrag : true\n\t\t});\n\t\tjQuery('#slider_165638').css('visibility', 'visible');\n\t\tsa_resize_slider_165638();\n\t\twindow.addEventListener('resize', sa_resize_slider_165638);\n\t\tfunction sa_resize_slider_165638() {\n\t\t\tvar min_height = '50';\n\t\t\tvar win_width = jQuery(window).width();\n\t\t\tvar slider_width = jQuery('#slider_165638').width();\n\t\t\tif (win_width < 480) {\n\t\t\t\tvar slide_width = slider_width \/ 2;\n\t\t\t} else if (win_width < 768) {\n\t\t\t\tvar slide_width = slider_width \/ 3;\n\t\t\t} else if (win_width < 980) {\n\t\t\t\tvar slide_width = slider_width \/ 4;\n\t\t\t} else if (win_width < 1200) {\n\t\t\t\tvar slide_width = slider_width \/ 5;\n\t\t\t} else if (win_width < 1500) {\n\t\t\t\tvar slide_width = slider_width \/ 6;\n\t\t\t} else {\n\t\t\t\tvar slide_width = slider_width \/ 7;\n\t\t\t}\n\t\t\tslide_width = Math.round(slide_width);\n\t\t\tvar slide_height = '0';\n\t\t\tif (min_height == 'aspect43') {\n\t\t\t\tslide_height = (slide_width \/ 4) * 3;\t\t\t\tslide_height = Math.round(slide_height);\n\t\t\t} else if (min_height == 'aspect169') {\n\t\t\t\tslide_height = (slide_width \/ 16) * 9;\t\t\t\tslide_height = Math.round(slide_height);\n\t\t\t} else {\n\t\t\t\tslide_height = (slide_width \/ 100) * 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5);\n\t\t});\n\t\tjQuery('.slider_165638_goto7').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 6);\n\t\t});\n\t\tjQuery('.slider_165638_goto8').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 7);\n\t\t});\n\t\tjQuery('.slider_165638_goto9').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 8);\n\t\t});\n\t\tjQuery('.slider_165638_goto10').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 9);\n\t\t});\n\t\tjQuery('.slider_165638_goto11').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 10);\n\t\t});\n\t\tjQuery('.slider_165638_goto12').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 11);\n\t\t});\n\t\tjQuery('.slider_165638_goto13').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 12);\n\t\t});\n\t\tvar resize_165638 = jQuery('.owl-carousel');\n\t\tresize_165638.on('initialized.owl.carousel', function(e) {\n\t\t\tif (typeof(Event) === 'function') {\n\t\t\t\twindow.dispatchEvent(new Event('resize'));\n\t\t\t} else {\n\t\t\t\tvar evt = window.document.createEvent('UIEvents');\n\t\t\t\tevt.initUIEvent('resize', true, false, window, 0);\n\t\t\t\twindow.dispatchEvent(evt);\n\t\t\t}\n\t\t});\n\t});\n<\/script>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>81.7%<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"204\" height=\"80\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x.png\" alt=\"\" class=\"wp-image-227441\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x.png 204w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x-200x78.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x-88x35.png 88w\" sizes=\"auto, (max-width: 204px) 100vw, 204px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Zv\u00fd\u0161enie po\u010dtu hovorov<\/h4>\n\n\n\n<p>Objem hovorov sa zv\u00fd\u0161il o 81,7 %\u2191, zme\u0161kan\u00fdch hovorov o 23,7 %\u2193.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>2.5X<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/poliglota-logo.png\" alt=\"\" class=\"wp-image-205947\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">\u00daspe\u0161nos\u0165 odchodu<\/h4>\n\n\n\n<p>Zdvojn\u00e1sobili svoj \u00faspech pri odchode a zn\u00ed\u017eili po\u010det straten\u00fdch obchodov o polovicu.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>80%<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"236\" height=\"74\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars.png\" alt=\"\" class=\"wp-image-189907\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars.png 236w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars-200x63.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars-88x28.png 88w\" sizes=\"auto, (max-width: 236px) 100vw, 236px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Skr\u00e1tenie \u010dasu \u010dakania<\/h4>\n\n\n\n<p>Skr\u00e1tenie \u010dasu \u010dakania o 80 % a \u010dasu vybavovania hovorov o 25 %.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solutions-benefits\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">T\u00edmy podpory pou\u017e\u00edvaj\u00fa CloudTalk na<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/NameCall-Quallity.svg\" alt=\"\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Vyrie\u0161te o 30 % viac probl\u00e9mov pri prvom kontakte <br\/><\/h5>\n\n\n\n<p>Skr\u00e1\u0165te priemern\u00fd \u010das spracovania a zv\u00fd\u0161te mieru vyrie\u0161enia probl\u00e9mov. V\u00e1\u0161 t\u00edm z\u00edska kompletn\u00fd kontext o z\u00e1kazn\u00edkoch a inteligentn\u00e9 smerovanie na rie\u0161enie probl\u00e9mov hne\u010f na prv\u00fdkr\u00e1t. <\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/NameAutomation.svg\" alt=\"\" class=\"wp-image-215222\" style=\"width:50px\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Zn\u00ed\u017eenie po\u010dtu zme\u0161kan\u00fdch hovorov <br\/>a\u017e o 40 %<\/h5>\n\n\n\n<p>Inteligentn\u00e9 smerovanie a kri\u0161t\u00e1\u013eovo \u010dist\u00e1 kvalita udr\u017euj\u00fa plynulos\u0165 konverz\u00e1ci\u00ed a sledovanie dostupnosti v re\u00e1lnom \u010dase zabezpe\u010duje, \u017ee sa hovory z\u00e1kazn\u00edkov dostan\u00fa k spr\u00e1vnemu agentovi v spr\u00e1vnom \u010dase.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/NameProductivity.svg\" alt=\"\" style=\"width:50px\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">U\u0161etrite 85% \u010dasu na <br\/>Recenzie hovorov<\/h5>\n\n\n\n<p>Z\u00edskajte \u00fapln\u00fd preh\u013ead o v\u00fdkonnosti t\u00edmu v\u010faka automatick\u00e9mu zaznamen\u00e1vaniu hovorov a preh\u013eadu na b\u00e1ze umelej inteligencie. Monitorujte aktivity a v\u00fdkon v re\u00e1lnom \u010dase, aby ste udr\u017eali vysok\u00fa \u00farove\u0148 slu\u017eieb. <\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group homepage-who-we-help-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-with-anchors\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">AKO POM\u00c1HAME<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ob\u013e\u00faben\u00e9 funkcie podporn\u00fdch t\u00edmov<\/h2>\n\n\n\n<div class=\"wp-block-group anchors-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<ul class=\"wp-block-list\">\n<li><a      href=\"https:\/\/test-staging.cloudtalk.io\/sk\/\">Dostupnos\u0165 a \u010das odozvy<\/a><\/li>\n\n\n\n<li><a      href=\"https:\/\/test-staging.cloudtalk.io\/sk\/\">Rozl\u00ed\u0161enie a kvalita<\/a><\/li>\n\n\n\n<li><a      href=\"https:\/\/test-staging.cloudtalk.io\/sk\/\">V\u00fdkon a monitorovanie<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group options-slider\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Predstavte si, \u017ee ka\u017ed\u00fd agent rie\u0161i probl\u00e9my u\u017e pri prvom hovore.<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Vizu\u00e1lny n\u00e1vrh\u00e1r toku hovorov: <\/strong>Prisp\u00f4sobte si toky hovorov pomocou logiky vetvenia, akci\u00ed pri poruche, aktualiz\u00e1ci\u00ed v re\u00e1lnom \u010dase a automatiz\u00e1cie, ako s\u00fa sp\u00fa\u0161\u0165a\u010de SMS, aby ste zaistili bezprobl\u00e9mov\u00e9 reakcie.<\/li>\n\n\n\n<li><strong>Spr\u00e1va front hovorov (+ VIP fronty):<\/strong> Stanovte priority a spravujte prich\u00e1dzaj\u00face hovory pomocou VIP front, aby ste minimalizovali \u010das \u010dakania a zabezpe\u010dili r\u00fdchlej\u0161ie slu\u017eby pre z\u00e1kazn\u00edkov s vysokou hodnotou.<\/li>\n\n\n\n<li><strong>Dynamick\u00e9 pride\u013eovanie agentov:<\/strong> Automatick\u00e9 pride\u013eovanie hovorov najdostupnej\u0161iemu alebo najvhodnej\u0161iemu agentovi na z\u00e1klade pracovn\u00e9ho za\u0165a\u017eenia, odborn\u00fdch znalost\u00ed alebo \u00fadajov o volaj\u00facom.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontakt na predaj<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"869\" height=\"1024\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-869x1024.png\" alt=\"\" class=\"wp-image-226574\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-869x1024.png 869w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-255x300.png 255w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-768x905.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-916x1080.png 916w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-630x742.png 630w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-363x428.png 363w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-360x424.png 360w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-96x113.png 96w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-75x88.png 75w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers.png 1120w\" sizes=\"auto, (max-width: 869px) 100vw, 869px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Poskytovanie podpory, ktor\u00e1 rie\u0161i probl\u00e9my, <br\/>nielen odpovede na ot\u00e1zky<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Integr\u00e1cia CRM a helpdesku<\/strong>: Pr\u00edstup ku kompletnej hist\u00f3rii z\u00e1kazn\u00edkov a automatick\u00e9 zaznamen\u00e1vanie v\u0161etk\u00fdch interakci\u00ed v CRM a helpdesku.<\/li>\n\n\n\n<li><strong>IVR (ponuky hovorov): <\/strong>Zabezpe\u010dte, aby sa z\u00e1kazn\u00edk dostal na spr\u00e1vne oddelenie alebo k spr\u00e1vnemu zdroju bez oneskorenia.<\/li>\n\n\n\n<li><strong>Podrobnosti o z\u00e1kazn\u00edkovi:<\/strong> Okam\u017eit\u00fd pr\u00edstup k podrobn\u00fdm profilom z\u00e1kazn\u00edkov vr\u00e1tane hist\u00f3rie interakci\u00ed a preferenci\u00ed, \u010d\u00edm sa zabezpe\u010d\u00ed efekt\u00edvnej\u0161ia komunik\u00e1cia od prv\u00e9ho momentu.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontakt na predaj<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"869\" height=\"1024\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-869x1024.png\" alt=\"\" class=\"wp-image-226669\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-869x1024.png 869w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-255x300.png 255w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-768x905.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-916x1080.png 916w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-630x742.png 630w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-363x428.png 363w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-360x424.png 360w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-96x113.png 96w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-75x88.png 75w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development.png 1120w\" sizes=\"auto, (max-width: 869px) 100vw, 869px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Odha\u013ete trendy v podpore sk\u00f4r, ako <br\/>ovplyvnia k\u013e\u00fa\u010dov\u00e9 ukazovatele v\u00fdkonnosti<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Monitorovanie hovorov v re\u00e1lnom \u010dase: <\/strong>Monitorovanie \u017eiv\u00fdch hovorov pomocou funkci\u00ed, ako s\u00fa Listen, Whisper a Barge na podporu a kou\u010dovanie agentov v re\u00e1lnom \u010dase.<\/li>\n\n\n\n<li><strong>Anal\u00fdza stavu a \u010dinnosti agenta: <\/strong>Sledujte produktivitu agentov pomocou \u017eiv\u00e9ho zobrazenia dostupnosti\/stavov agentov, podrobn\u00fdch z\u00e1znamov hovorov, t\u00edmov\u00fdch porovnan\u00ed a spr\u00e1v.<\/li>\n\n\n\n<li><strong>Prisp\u00f4sobite\u013en\u00e9 panely KPI:<\/strong> Vytvorte si vizu\u00e1lne preh\u013eady o najd\u00f4le\u017eitej\u0161\u00edch ukazovate\u013eoch &#8211; od \u010dasu \u010dakania vo fronte a\u017e po mieru vyrie\u0161enia &#8211; a prij\u00edmajte rozhodnutia zalo\u017een\u00e9 na \u00fadajoch.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Kontakt na predaj<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"869\" height=\"1024\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-869x1024.png\" alt=\"\" class=\"wp-image-226308\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-869x1024.png 869w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-255x300.png 255w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-768x905.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-916x1080.png 916w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-630x742.png 630w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-363x428.png 363w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-360x424.png 360w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-96x113.png 96w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-75x88.png 75w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service.png 1120w\" sizes=\"auto, (max-width: 869px) 100vw, 869px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solutions-image-text\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Pre\u010do CloudTalk?<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Ch\u00e1peme, \u017ee existuje ve\u013ea mo\u017enost\u00ed.\nPre\u010do teda CloudTalk? <\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp1\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-1024x670.png\" alt=\"\" class=\"wp-image-220347\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">VYNIKAJ\u00daCA KVALITA HLASU<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Ka\u017ed\u00fd telefon\u00e1t na podporu nech je &#8222;\u010eakujem!&#8220;, nie &#8222;Prep\u00e1\u010dte, m\u00f4\u017eete to zopakova\u0165?&#8220;  <\/h3>\n\n\n\n<p>Zabudnite na preru\u0161en\u00e9 hovory a nepr\u00edjemn\u00e9 probl\u00e9my s pripojen\u00edm. V\u010faka slu\u017ebe CloudTalk sa v\u00e1\u0161 t\u00edm podpory m\u00f4\u017ee s\u00fastredi\u0165 na to, \u010do je d\u00f4le\u017eit\u00e9 &#8211; na pomoc z\u00e1kazn\u00edkom, nie na boj s technol\u00f3giou.   <br\/><br\/>V\u010faka kri\u0161t\u00e1\u013eovo \u010dist\u00e9mu zvuku a spo\u013eahliv\u00e9mu pripojeniu v krajin\u00e1ch 160+ m\u00f4\u017eu va\u0161i agenti poskytova\u0165 tak\u00fa podporu, ktor\u00e1 buduje lojalitu z\u00e1kazn\u00edkov.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp2\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">\u00daPLNE KONFIGUROVATE\u013dN\u00c9  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u0160k\u00e1lovate\u013en\u00e9 a jednoduch\u00e9 pre rast\u00face t\u00edmy podpory<\/h3>\n\n\n\n<p>CloudTalk je vytvoren\u00fd tak, aby r\u00e1stol spolu s vami, bez oh\u013eadu na ve\u013ekos\u0165 va\u0161ej prev\u00e1dzky podpory. Na\u0161i najkreat\u00edvnej\u0161\u00ed z\u00e1kazn\u00edci spravuj\u00fa toky hovorov s a\u017e 300 krokmi &#8211; bez probl\u00e9mov zvl\u00e1daj\u00fa komplexn\u00e9 vetvenie, automatiz\u00e1ciu a scen\u00e1re prechodu na in\u00fd syst\u00e9m.   <br\/><br\/>Napriek tejto flexibilite zost\u00e1va platforma neuverite\u013ene intuit\u00edvna a umo\u017e\u0148uje v\u00e1\u0161mu t\u00edmu navrhova\u0165 a upravova\u0165 toky v priebehu nieko\u013ek\u00fdch min\u00fat, nie hod\u00edn.  <br\/><br\/>\u010ci u\u017e \u0161k\u00e1lujete mal\u00fd t\u00edm, alebo podporujete zlo\u017eit\u00e9 scen\u00e1re, CloudTalk zaru\u010duje jednoduchos\u0165 a efekt\u00edvnos\u0165 na ka\u017edom kroku.<\/p>\n\n\n\n<div class=\"wp-block-group solutions-testimonial-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"text\">N\u00e1\u0161 objem hovorov sa za dva roky strojn\u00e1sobil z pribli\u017ene 10 000 na 30 000 za \u0161tvr\u0165rok a v\u010faka CloudTalku teraz dok\u00e1\u017eeme v\u0161etku t\u00fato komunik\u00e1ciu \u013eahko zvl\u00e1dnu\u0165. Bola to vynikaj\u00faca vo\u013eba. <\/p>\n\n\n\n<div class=\"wp-block-columns ratings is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"author\"><strong>Frederico Lopes<\/strong>, ved\u00faci oddelenia slu\u017eieb z\u00e1kazn\u00edkom v spolo\u010dnosti DiscoverCars<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size has-small-font-size\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/call-quality-at-cloudtalk\/\">Zlep\u0161enie kvality hovorov<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-1024x670.png\" alt=\"\" class=\"wp-image-232429\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp3\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-1024x670.png\" alt=\"\" class=\"wp-image-222049\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">\u013dAHKO SA U\u010c\u00cd A POU\u017d\u00cdVA  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Zjednodu\u0161te podporu bez obetovania funkci\u00ed<\/h3>\n\n\n\n<p>Technol\u00f3gia by mala podporu u\u013eah\u010dova\u0165, nie s\u0165a\u017eova\u0165. Ke\u010f sa v\u00e1m n\u00e1stroje postavia do cesty, z\u00e1kazn\u00edci si to v\u0161imn\u00fa &#8211; a nie v dobrom slova zmysle. <br\/><br\/>CloudTalk je jednoduch\u00fd a efekt\u00edvny a poskytuje v\u00e1\u0161mu t\u00edmu jasnos\u0165 a preh\u013ead, aby ka\u017ed\u00e1 interakcia so z\u00e1kazn\u00edkom bola d\u00f4le\u017eit\u00e1.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp2\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">INTEGROVAN\u00dd S VA\u0160IMI SYST\u00c9MAMI  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">V\u0161etky inform\u00e1cie o z\u00e1kazn\u00edkoch na jednom mieste<\/h3>\n\n\n\n<p>CloudTalk sa bez probl\u00e9mov pripoj\u00ed k z\u00e1sobn\u00edku podpory a zabezpe\u010d\u00ed, \u017ee agentom nikdy neunikn\u00fa d\u00f4le\u017eit\u00e9 inform\u00e1cie o z\u00e1kazn\u00edkoch. Automatick\u00e9 vytv\u00e1ranie l\u00edstkov, okam\u017eit\u00e9 zaznamen\u00e1vanie hovorov a \u00fapln\u00e1 integr\u00e1cia s platformami, ako s\u00fa Zendesk a Intercom, zabezpe\u010duj\u00fa synchroniz\u00e1ciu. <br\/><br\/>Odstr\u00e1\u0148te prep\u00ednanie kariet a poskytnite svojmu t\u00edmu n\u00e1stroje na r\u00fdchlej\u0161ie rie\u0161enie probl\u00e9mov.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-1024x670.png\" alt=\"\" class=\"wp-image-208123\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover is-light solution-cta-banner block-visibility-hide-large-screen block-visibility-hide-medium-screen\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-201699\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/solution-cta-banner-mobile.png\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Nechajte AI zachyti\u0165 <br\/>ka\u017ed\u00fa interakciu s podporou<\/h2>\n\n\n\n<p>Predstavte si, \u017ee v\u00e1m pri interakcii so z\u00e1kazn\u00edkom neunikne ani detail &#8211; to v\u00e1m umo\u017en\u00ed Inteligencia konverz\u00e1cie. Nielen\u017ee zachyt\u00e1va a prepisuje ka\u017ed\u00fd hovor, ale tie\u017e automaticky odha\u013euje trendy a poznatky, \u010d\u00edm v\u00e1m poskytuje kompletn\u00fd obraz o v\u00fdkonnosti t\u00edmu v re\u00e1lnom \u010dase. <br\/><br\/>Rozl\u00fa\u010dte sa s \u010dasovo n\u00e1ro\u010dn\u00fdmi kontrolami a priv\u00edtajte inteligentnej\u0161ie a r\u00fdchlej\u0161ie rozhodovanie. Posilnite svoj t\u00edm kou\u010dovan\u00edm zalo\u017een\u00fdm na \u00fadajoch, zv\u00fd\u0161te spokojnos\u0165 z\u00e1kazn\u00edkov a zabezpe\u010dte, aby ka\u017ed\u00e1 konverz\u00e1cia prin\u00e1\u0161ala v\u00e1\u0161mu podnikaniu pridan\u00fa hodnotu. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/sk\/inteligencia-konverzacie-na-baze-umelej-inteligencie\/\">Presk\u00famajte umel\u00fa inteligenciu<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover is-light solution-cta-banner block-visibility-hide-small-screen\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-201711\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/solution-cta-banner.png\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Nechajte AI zachyti\u0165 <br\/>ka\u017ed\u00fa interakciu s podporou<\/h2>\n\n\n\n<p>Predstavte si, \u017ee v\u00e1m pri interakcii so z\u00e1kazn\u00edkom neunikne ani detail &#8211; to v\u00e1m umo\u017en\u00ed Inteligencia konverz\u00e1cie. Nielen\u017ee zachyt\u00e1va a prepisuje ka\u017ed\u00fd hovor, ale tie\u017e automaticky odha\u013euje trendy a poznatky, \u010d\u00edm v\u00e1m poskytuje kompletn\u00fd obraz o v\u00fdkonnosti t\u00edmu v re\u00e1lnom \u010dase. <br\/><br\/>Rozl\u00fa\u010dte sa s \u010dasovo n\u00e1ro\u010dn\u00fdmi kontrolami a priv\u00edtajte inteligentnej\u0161ie a r\u00fdchlej\u0161ie rozhodovanie. Posilnite svoj t\u00edm kou\u010dovan\u00edm zalo\u017een\u00fdm na \u00fadajoch, zv\u00fd\u0161te spokojnos\u0165 z\u00e1kazn\u00edkov a zabezpe\u010dte, aby ka\u017ed\u00e1 konverz\u00e1cia prin\u00e1\u0161ala v\u00e1\u0161mu podnikaniu pridan\u00fa hodnotu. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/sk\/inteligencia-konverzacie-na-baze-umelej-inteligencie\/\">Presk\u00famajte umel\u00fa inteligenciu<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solution-faqs has-neutral-grey-50-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">\u010casto kladen\u00e9 ot\u00e1zky<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>\u010co je to softv\u00e9r call centra pre prich\u00e1dzaj\u00face hovory a ako funguje?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Je to typ softv\u00e9ru ur\u010den\u00fd na spr\u00e1vu prich\u00e1dzaj\u00facich hovorov do call centra.<br \/>\nJeho cie\u013eom je lep\u0161ie pom\u00e1ha\u0165 z\u00e1kazn\u00edkom, zefekt\u00edvni\u0165 pracovn\u00fd proces a poskytova\u0165 klientom relevantn\u00e9 inform\u00e1cie.<br \/>\nZvy\u010dajne obsahuje <a href=\"\" target=\"\" rel=\"\">funkcie,<\/a> ako je smerovanie hovorov, IVR (interakt\u00edvna hlasov\u00e1 odozva), radenie hovorov a vytv\u00e1ranie spr\u00e1v v re\u00e1lnom \u010dase  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Ktor\u00fd softv\u00e9r centra prich\u00e1dzaj\u00facich kontaktov by ste si mali vybra\u0165?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/www.cloudtalk.io\/call-center-software-ebook\/\" target=\"_blank\" rel=\"noreferrer noopener\">V\u00fdber spr\u00e1vneho rie\u0161enia pre centrum prich\u00e1dzaj\u00facich hovorov<\/a> je rozhoduj\u00faci pre zv\u00fd\u0161enie spokojnosti z\u00e1kazn\u00edkov a efekt\u00edvnosti prev\u00e1dzky. Zv\u00e1\u017ete faktory, ako s\u00fa mo\u017enosti integr\u00e1cie, \u0161k\u00e1lovate\u013enos\u0165 a jednoduchos\u0165 pou\u017e\u00edvania. CloudTalk vynik\u00e1 robustn\u00fdmi funkciami, \u0161pi\u010dkovou z\u00e1kazn\u00edckou podporou a overen\u00fdmi \u00faspechmi, v\u010faka \u010domu je preferovanou vo\u013ebou pre podniky, ktor\u00e9 sa usiluj\u00fa o rast a dokonalos\u0165.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1683213267012\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>\u010co je to prich\u00e1dzaj\u00faci hovor a ako ho m\u00f4\u017eete vybavi\u0165 pomocou slu\u017eby CloudTalk?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Pr\u00edchodzie hovory s\u00fa telefonick\u00e9 hovory iniciovan\u00e9 z\u00e1kazn\u00edkmi, ktor\u00ed h\u013eadaj\u00fa podporu alebo inform\u00e1cie.<br \/>\nCloudTalk optimalizuje vybavovanie t\u00fdchto hovorov pomocou funkci\u00ed, ako je inteligentn\u00e9 smerovanie hovorov, personalizovan\u00e9 uv\u00edtania a pr\u00edstup k inform\u00e1ci\u00e1m o z\u00e1kazn\u00edkoch v re\u00e1lnom \u010dase.<br \/>\nT\u00fdm sa zabezpe\u010duje bezprobl\u00e9mov\u00e1 a efekt\u00edvna komunik\u00e1cia, \u010do priamo prispieva k vy\u0161\u0161ej spokojnosti z\u00e1kazn\u00edkov a miere ich udr\u017eania.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1683213285119\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Ak\u00e1 je hlavn\u00e1 v\u00fdhoda pou\u017e\u00edvania slu\u017eby CloudTalk pre \u00faspechy z\u00e1kazn\u00edkov?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>CloudTalk pon\u00faka jedine\u010dn\u00e9 v\u00fdhody pre t\u00edmy Customer Success, predov\u0161etk\u00fdm v\u010faka pokro\u010dil\u00fdm funkci\u00e1m smerovania a spr\u00e1vy hovorov.<br \/>\nTieto funkcie zabezpe\u010duj\u00fa r\u00fdchle a efekt\u00edvne rie\u0161enie z\u00e1kazn\u00edckych ot\u00e1zok, \u010do vedie k <a href=\"\" target=\"\" rel=\"\">zv\u00fd\u0161eniu spokojnosti<\/a> a lojality <a href=\"\" target=\"\" rel=\"\">z\u00e1kazn\u00edkov<\/a>. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711470454726\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Ak\u00e9 n\u00e1stroje CRM sa pou\u017e\u00edvaj\u00fa v call centr\u00e1ch?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Podniky pou\u017e\u00edvaj\u00fa n\u00e1stroje CRM (Customer Relationship Management) na spr\u00e1vu interakci\u00ed s klientmi, sledovanie \u00fadajov o z\u00e1kazn\u00edkoch a poskytovanie inform\u00e1ci\u00ed agentom, ktor\u00e9 potrebuj\u00fa na poskytovanie personalizovan\u00fdch slu\u017eieb.<br \/>\nMedzi ob\u013e\u00faben\u00e9 n\u00e1stroje CRM pou\u017e\u00edvan\u00e9 v call centr\u00e1ch patria <a href=\"\" target=\"\" rel=\"\">Zendesk<\/a>, <a href=\"\" target=\"\" rel=\"\">LiveAgent<\/a> a <a href=\"\" target=\"\" rel=\"\">Intercom<\/a>. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711470468042\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>\u010co je to prich\u00e1dzaj\u00faci hovor a 5 pr\u00edkladov?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Medzi p\u00e4\u0165 be\u017en\u00fdch typov prich\u00e1dzaj\u00facich hovorov patria ot\u00e1zky z\u00e1kazn\u00edckeho servisu, rie\u0161enia s\u0165a\u017enost\u00ed, aktualiz\u00e1cie stavu prepravy, potreby technickej podpory a ot\u00e1zky t\u00fdkaj\u00face sa produktov alebo slu\u017eieb. Tieto hovory prich\u00e1dzaj\u00fa od klientov, ktor\u00ed h\u013eadaj\u00fa pomoc alebo inform\u00e1cie, pri\u010dom sa t\u00fdkaj\u00fa r\u00f4znych odvetv\u00ed a potrieb. Viac inform\u00e1ci\u00ed o <a href=\"https:\/\/www.cloudtalk.io\/blog\/how-to-handle-inbound-calls-like-a-pro7-best-practices-for-agents-and-call-center-managers\/\" target=\"_blank\" rel=\"noreferrer noopener\">efekt\u00edvnej spr\u00e1ve prich\u00e1dzaj\u00facich hovorov n\u00e1jdete tu<\/a>.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711470492326\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Ak\u00e9 telef\u00f3nne \u010d\u00edsla m\u00f4\u017eem z\u00edska\u0165 pre centrum prich\u00e1dzaj\u00facich hovorov v spolo\u010dnosti CloudTalk?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Mnoh\u00e9 softv\u00e9ry pre centr\u00e1 prich\u00e1dzaj\u00facich hovorov vr\u00e1tane CloudTalk pon\u00fakaj\u00fa <a href=\"https:\/\/www.cloudtalk.io\/toll-free-numbers\/\" target=\"_blank\" rel=\"noreferrer noopener\">bezplatn\u00e9 \u010d\u00edsla<\/a>. Tie umo\u017e\u0148uj\u00fa z\u00e1kazn\u00edkom vola\u0165 v\u00e1m zadarmo alebo za ve\u013emi n\u00edzke ceny. M\u00f4\u017eete si vybra\u0165 zo zelen\u00fdch (0800) alebo modr\u00fdch \u010d\u00edsel (0850). Okrem toho existuj\u00fa <a href=\"https:\/\/www.cloudtalk.io\/international-numbers\/\" target=\"_blank\" rel=\"noreferrer noopener\">medzin\u00e1rodn\u00e9 \u010d\u00edsla,<\/a> ktor\u00e9 v\u00e1m umo\u017e\u0148uj\u00fa udr\u017eiava\u0165 miestnu pr\u00edtomnos\u0165 kdeko\u013evek na svete. CloudTalk ich pon\u00faka viac ako 160.    <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711475920599\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Ak\u00e9 s\u00fa \u0161tyri naj\u010dastej\u0161ie meran\u00e9 KPI v centre prich\u00e1dzaj\u00facich hovorov?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/www.cloudtalk.io\/blog\/10-most-important-call-center-kpis-you-should-be-tracking\/\" target=\"_blank\" rel=\"noreferrer noopener\">KPI v centre<\/a> pr\u00edchodov\u00fdch <a href=\"https:\/\/www.cloudtalk.io\/blog\/10-most-important-call-center-kpis-you-should-be-tracking\/\" target=\"_blank\" rel=\"noreferrer noopener\">hovorov<\/a> mo\u017eno rozdeli\u0165 do 4 kateg\u00f3ri\u00ed: spokojnos\u0165 z\u00e1kazn\u00edkov, obchodn\u00e1 hodnota, prev\u00e1dzkov\u00e1 efekt\u00edvnos\u0165 a riadenie \u013eud\u00ed. Pr\u00edkladmi s\u00fa CSAT (miera spokojnosti z\u00e1kazn\u00edkov), miera odchodu z\u00e1kazn\u00edkov a FCR (vyrie\u0161enie prv\u00e9ho hovoru). <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover cloudtalk-cta\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-170641\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/cs-cta-background.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color\">CloudTalk je vytvoren\u00fd na zjednodu\u0161enie volania pomocou spo\u013eahliv\u00e9ho podnikov\u00e9ho volania s umelou inteligenciou<\/h2>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color\">Napl\u00e1nujte si e\u0161te dnes demo a zistite, ako m\u00f4\u017ee CloudTalk podpori\u0165 va\u0161e t\u00edmy.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/sk\/vyskusat-demo\/\">Vysk\u00fa\u0161a\u0165 demo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Zv\u00e1\u017ete ka\u017ed\u00fd hovor na podporu Pom\u00f4\u017ete svojmu t\u00edmu poskytova\u0165 pohotov\u00fa a vysokokvalitn\u00fa podporu a z\u00e1rove\u0148 dosahova\u0165 ciele SLA a zni\u017eova\u0165 po\u010det zme\u0161kan\u00fdch hovorov. Z\u00edskajte n\u00e1stroje, ktor\u00e9 potrebujete, aby boli z\u00e1kazn\u00edci spokojn\u00ed a agenti produkt\u00edvni. Viac ako firiem vyu\u017e\u00edva CloudTalk, aby mali viac a lep\u0161\u00edch hovorov 81.7% Zv\u00fd\u0161enie po\u010dtu hovorov Objem hovorov sa zv\u00fd\u0161il o 81,7 [&hellip;]<\/p>\n","protected":false},"author":37,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-solution_by_team_v2.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-120309","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/pages\/120309","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/comments?post=120309"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/pages\/120309\/revisions"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/media?parent=120309"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/sk\/wp-json\/wp\/v2\/ct-post-type?post=120309"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}