{"id":231274,"date":"2024-07-30T09:17:41","date_gmt":"2024-07-30T07:17:41","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/ce-este-un-softphone-cum-functioneaza-si-de-ce-ar-trebui-sa-utilizati-unul\/"},"modified":"2024-08-05T12:30:50","modified_gmt":"2024-08-05T10:30:50","slug":"ce-este-un-softphone-cum-functioneaza-si-de-ce-ar-trebui-sa-utilizati-unul","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/ro\/blog\/ce-este-un-softphone-cum-functioneaza-si-de-ce-ar-trebui-sa-utilizati-unul\/","title":{"rendered":"Ce este un Softphone: Cum func\u021bioneaz\u0103 \u0219i de ce ar trebui s\u0103 utiliza\u021bi unul"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\"><strong>Ce este un Softphone: Cum func\u021bioneaz\u0103 \u0219i de ce ar trebui s\u0103 utiliza\u021bi unul<\/strong><\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/ro\/programeaza-un-demo\/\" style=\"border-radius:3px\">CONTACT V\u00c2NZ\u0102RI<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/ro\/perioada-de-incercare-cloudtalk-14-zile\/\" style=\"border-radius:3px\">\u00ceNCEARC\u0102 GRATUIT<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Cloudtalks-2024-Top-Sales-Software-Picks-1-1024x576.png\" alt=\"\" class=\"wp-image-221184\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Cloudtalks-2024-Top-Sales-Software-Picks-1-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Cloudtalks-2024-Top-Sales-Software-Picks-1-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Cloudtalks-2024-Top-Sales-Software-Picks-1-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Cloudtalks-2024-Top-Sales-Software-Picks-1-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Cloudtalks-2024-Top-Sales-Software-Picks-1-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Cloudtalks-2024-Top-Sales-Software-Picks-1-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Cloudtalks-2024-Top-Sales-Software-Picks-1-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Cloudtalks-2024-Top-Sales-Software-Picks-1-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Cloudtalks-2024-Top-Sales-Software-Picks-1-88x50.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/Cloudtalks-2024-Top-Sales-Software-Picks-1.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-medium-font-size\">Munca la distan\u021b\u0103 este aici pentru a r\u0103m\u00e2ne.\nDe fapt, acesta a crescut la nivel global cu <a href=\"https:\/\/www.statista.com\/statistics\/1450450\/employees-remote-work-share\/\" target=\"_blank\" rel=\"noopener\">21%<\/a> fa\u021b\u0103 de 2015. <\/p>\n\n\n\n<p>Av\u00e2nd \u00een vedere c\u0103 telefoanele fixe tradi\u021bionale v\u0103 limiteaz\u0103 de cele mai multe ori la birou, for\u021ba de munc\u0103 modern\u0103 a \u00eenceput s\u0103 caute o alternativ\u0103.\nAici intr\u0103 \u00een joc softphone-urile. <\/p>\n\n\n\n<p>\u00cen acest articol, v\u0103 prezent\u0103m tot ce trebuie s\u0103 \u0219ti\u021bi despre telefoanele soft: ce sunt acestea, beneficiile lor, caracteristicile cheie \u0219i cum s\u0103 alege\u021bi furnizorul potrivit.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Principalele concluzii:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Un softphone este o aplica\u021bie care v\u0103 permite s\u0103 efectua\u021bi \u0219i s\u0103 primi\u021bi apeluri telefonice prin Internet utiliz\u00e2nd dispozitive precum smartphone-uri \u0219i laptopuri.<\/li>\n\n\n\n<li>Softphone-urile ofer\u0103 economii, flexibilitate pentru munca de la distan\u021b\u0103, func\u021bii avansate precum transcrierea mesageriei vocale \u0219i integrarea CRM, precum \u0219i scalabilitate u\u0219oar\u0103 f\u0103r\u0103 hardware suplimentar.<\/li>\n\n\n\n<li>Implementarea celor mai bune practici, cum ar fi utilizarea c\u0103\u0219tilor de \u00eenalt\u0103 calitate \u0219i asigurarea unei conexiuni fiabile la internet, v\u0103 poate ajuta s\u0103 ob\u021bine\u021bi o calitate optim\u0103 a apelurilor \u0219i opera\u021biuni ra\u021bionalizate.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Ce este un Softphone?<\/strong><\/h2>\n\n\n\n<p>Un softphone este o aplica\u021bie care v\u0103 permite s\u0103 efectua\u021bi \u0219i s\u0103 primi\u021bi apeluri de pe orice dispozitiv conectat la internet, inclusiv smartphone-uri \u0219i laptopuri.<\/p>\n\n\n\n<p>Spre deosebire de un telefon tradi\u021bional, acesta nu are nevoie de echipamente speciale, cum ar fi un telefon dedicat sau o cartel\u0103 SIM.\n\u00cen schimb, are nevoie doar de o conexiune bun\u0103 la internet. <\/p>\n\n\n\n<p>\u00cen acest fel, angaja\u021bii pot efectua \u0219i primi apeluri pe num\u0103rul companiei indiferent unde se afl\u0103, promov\u00e2nd munca la distan\u021b\u0103.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\"> \n<iframe loading=\"lazy\" title=\"What is a softphone and how it works? Definition + Features\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/Zbe4sm2_ZoM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n <\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Cum func\u021bioneaz\u0103 Softphone?<\/strong><\/h2>\n\n\n\n<p>Un softphone este o aplica\u021bie sau un software care utilizeaz\u0103 tehnologia VoIP pentru a efectua \u0219i primi apeluri de pe un computer sau un dispozitiv mobil.\n\u00cen esen\u021b\u0103, este un telefon virtual care func\u021bioneaz\u0103 folosind VoIP. <\/p>\n\n\n\n<p>Acesta func\u021bioneaz\u0103 astfel: Dispozitivul capteaz\u0103 vocea, o \u00eemparte \u00een p\u0103r\u021bi mici \u0219i o transform\u0103 \u00een coduri binare cu ajutorul software-ului codec.<\/p>\n\n\n\n<p>Apoi, acesta trimite datele \u00eempachetate prin internet c\u0103tre dispozitivul destinatarului, le despacheteaz\u0103 \u0219i le transform\u0103 din nou \u00een sunet audibil.<\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel is-style-no-image\" style=\"background-color:#050e4c\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color has-link-color wp-elements-90d52b4fccb69fafcf6326b4182d2b43\">\u00cencerca\u021bi CloudTalk gratuit timp de 14 zile &#8211; f\u0103r\u0103 card de credit<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link has-white-color has-white-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/ro\/perioada-de-incercare-cloudtalk-14-zile\/\">\u00cencearc\u0103 acum<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Diferen\u021be \u00eentre hardphone-uri \u0219i softphone-uri<\/strong><\/h2>\n\n\n\n<p>Principala diferen\u021b\u0103 dintre hardphones \u0219i softphones este c\u0103 hardphones se bazeaz\u0103 pe dispozitive fizice sau hardware, \u00een timp ce softphones func\u021bioneaz\u0103 datorit\u0103 unei aplica\u021bii instalate pe computer sau smartphone.<\/p>\n\n\n\n<p>Cu toate acestea, ambele au nevoie de internet \u0219i folosesc <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/how-does-a-voip-work\/\">VoIP pentru a func\u021biona<\/a>.<\/p>\n\n\n\n<p>Dar \u00een afar\u0103 de asta, care sunt diferen\u021bele lor?\nS\u0103 le explor\u0103m \u00een detaliu. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Func\u021bii<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hardphone-urile au de obicei caracteristici fixe care pot fi modificate numai prin modificarea dispozitivului fizic.<\/li>\n\n\n\n<li>Softphone-urile pot fi adesea actualizate sau upgradate cu u\u0219urin\u021b\u0103 prin modific\u0103ri de software sau de configurare.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Mobilitate<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Atunci c\u00e2nd vorbim despre hardphones, ne referim la telefoanele de birou tradi\u021bionale sau telefoanele de birou care sunt de obicei fixate \u00eentr-o singur\u0103 loca\u021bie, cum ar fi un birou, \u0219i nu pot fi mutate cu u\u0219urin\u021b\u0103.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pe de alt\u0103 parte, softphone-urile ofer\u0103 mobilitate ridicat\u0103 deoarece pot fi instalate \u0219i utilizate pe smartphone-uri, laptopuri \u0219i alte dispozitive portabile.\nAceasta \u00eenseamn\u0103 c\u0103 utilizatorii pot efectua \u0219i primi apeluri de oriunde au o conexiune la internet, fie la birou, acas\u0103 sau \u00een deplasare. <\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Costuri<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hardphone-urile sunt mai scumpe deoarece implic\u0103 instalarea de hardware fizic.<\/li>\n\n\n\n<li>Cu toate acestea, softphone-urile sunt eficiente din punct de vedere al costurilor, deoarece nu necesit\u0103 instalarea de hardware nou.\nCosturile \u00een acest caz acoper\u0103 doar taxele de licen\u021biere \u0219i de serviciu. <\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Configurare<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Configurarea hardphone-urilor necesit\u0103 o instalare fizic\u0103, care implic\u0103 sarcini precum instalarea cablurilor \u0219i configurarea hardware-ului.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00cen schimb, <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/voip-implementation\/\">configurarea<\/a> softphone-urilor este simpl\u0103 \u0219i necesit\u0103 cuno\u0219tin\u021be tehnice minime, de obicei doar desc\u0103rcarea unei aplica\u021bii sau a unui software.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Scalabilitate<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hardphones au scalabilitate limitat\u0103, necesit\u00e2nd achizi\u021bionarea \u0219i instalarea de hardware atunci c\u00e2nd se adaug\u0103 noi telefoane sau linii.<\/li>\n\n\n\n<li>Cu toate acestea, softphone-urile sunt foarte scalabile, deoarece utilizatorii pot ad\u0103uga linii telefonice \u0219i mai multe numere de telefon doar prin solicitarea acestora din aplica\u021bie.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>Categorie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Dialpad\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\"><strong>Hardphones<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"RingCentral\">\n<div class=\"wp-block-group ct-table-header-group third-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\"><strong>Softphone-uri<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Func\u021bii<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>limitat\u0103.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Mai avansate.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Mobilitate<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/icon-circle-blue.svg\" alt=\"\" class=\"wp-image-160287\" style=\"width:22px;height:auto\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/11\/icon-circle-cross.svg\" alt=\"\" class=\"wp-image-192029\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Eficien\u021ba costurilor<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/icon-circle-blue.svg\" alt=\"\" class=\"wp-image-160287\" style=\"width:22px;height:auto\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/11\/icon-circle-cross.svg\" alt=\"\" class=\"wp-image-192029\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Configurare simpl\u0103<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/icon-circle-blue.svg\" alt=\"\" class=\"wp-image-160287\" style=\"width:22px;height:auto\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/11\/icon-circle-cross.svg\" alt=\"\" class=\"wp-image-192029\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Scalabilitate ridicat\u0103<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/04\/icon-circle-blue.svg\" alt=\"\" class=\"wp-image-160287\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/11\/icon-circle-cross.svg\" alt=\"\" class=\"wp-image-192029\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:83px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel is-style-no-image\" style=\"background-color:#050e4c\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color has-link-color wp-elements-8f36504f0ea58c189b290ecd1580183b\">Suna\u021bi mai repede \u0219i mai ieftin \u00een peste 160 de \u021b\u0103ri<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link has-white-color has-white-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/ro\/softphone-pentru-afaceri-definitie-beneficii-si-caracteristici\/\">Afla\u021bi mai multe<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>De ce ar trebui s\u0103 utiliza\u021bi un softphone?<\/strong><\/h2>\n\n\n\n<p>Dac\u0103 nu a\u021bi \u00eenceput \u00eenc\u0103 s\u0103 efectua\u021bi apeluri cu un softphone, iat\u0103 5 beneficii conving\u0103toare care v\u0103 vor convinge:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#1 <strong>Lucra\u021bi de oriunde<\/strong><\/h3>\n\n\n\n<p>Nu sunte\u021bi legat de birou, deoarece nu ave\u021bi nevoie de echipament fizic pentru a efectua apeluri.\nAt\u00e2ta timp c\u00e2t ave\u021bi un dispozitiv cu aplica\u021bia instalat\u0103 \u0219i o conexiune la internet, pute\u021bi efectua \u0219i primi apeluri oriunde. <\/p>\n\n\n\n<p>Prin urmare, este ideal dac\u0103 echipa dvs. lucreaz\u0103 de la distan\u021b\u0103 sau \u00eentr-un model hibrid.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#2 Economisi\u021bi <strong>bani \u0219i timp<\/strong><\/h3>\n\n\n\n<p>Cheltuielile sunt reduse, deoarece nu trebuie s\u0103 cump\u0103ra\u021bi, s\u0103 instala\u021bi \u0219i s\u0103 \u00eentre\u021bine\u021bi continuu hardware-ul.\nDe fapt, prin trecerea la softphone-uri, companiile pot economisi p\u00e2n\u0103 la <a href=\"https:\/\/tech.co\/business-phone-systems\/voip-statistics\" target=\"_blank\" rel=\"noopener\">50%<\/a>. <\/p>\n\n\n\n<p>Ca rezultat, economisi\u021bi \u0219i timpul pe care l-a\u021bi petrece cump\u0103r\u00e2nd \u0219i instal\u00e2nd echipamentul.<\/p>\n\n\n\n<p>\u00cen plus, instalarea softphone-urilor se face f\u0103r\u0103 probleme.\nInginerii nu trebuie s\u0103 vin\u0103 la fa\u021ba locului \u0219i s\u0103 \u00eentrerup\u0103 opera\u021biunile. <\/p>\n\n\n\n<p>\u00cen plus, softphone-urile func\u021bioneaz\u0103 cu instrumente de afaceri cheie, precum CRM, permi\u021b\u00e2ndu-v\u0103 s\u0103 accesa\u021bi date importante despre clien\u021bi f\u0103r\u0103 a pierde timp cu trecerea de la o aplica\u021bie la alta.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#3 <strong>Cre\u0219terea eficien\u021bei<\/strong><\/h3>\n\n\n\n<p>Softphone-urile ofer\u0103 func\u021bii precum <a href=\"https:\/\/test-staging.cloudtalk.io\/click-to-call\/\">Click-to-Call<\/a> \u0219i <a href=\"https:\/\/test-staging.cloudtalk.io\/power-dialer\/\">Power Dialers<\/a> pentru gestionarea rapid\u0103 a apelurilor.\nAcestea recupereaz\u0103 automat numere de pe pagini web, permi\u021b\u00e2nd agen\u021bilor s\u0103 se concentreze pe furnizarea de servicii excelente pentru clien\u021bi \u00een loc s\u0103 caute informa\u021bii. <\/p>\n\n\n\n<p>\u00cen plus, telefoanele soft sunt flexibile \u0219i u\u0219or scalabile pentru a satisface nevoile afacerii, fie c\u0103 ad\u0103uga\u021bi mai multe locuri sau actualiza\u021bi capacit\u0103\u021bile.\nFunc\u021biile de <a href=\"https:\/\/test-staging.cloudtalk.io\/call-recording\/\">\u00eenregistrare<\/a> automat\u0103 a <a href=\"https:\/\/test-staging.cloudtalk.io\/call-recording\/\">apelurilor<\/a> \u0219i de <a href=\"https:\/\/test-staging.cloudtalk.io\/call-transcription\/\">transcriere a apelurilor<\/a> ajut\u0103 echipele s\u0103 \u00ee\u0219i \u00eembun\u0103t\u0103\u021beasc\u0103 performan\u021ba pe m\u0103sur\u0103 ce cresc. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#4 <strong>Simplifica\u021bi comunicarea cu echipa dvs.<\/strong><\/h3>\n\n\n\n<p>Sistemele Softphone v\u0103 permit s\u0103 centraliza\u021bi comunicarea f\u0103r\u0103 a utiliza dispozitive diferite pentru fiecare func\u021bie.\nDe exemplu, pute\u021bi \u00eenregistra o \u00eenregistrare audio sau chiar scrie mesaje text de pe computerul dvs. f\u0103r\u0103 a pierde timp trec\u00e2nd de la un dispozitiv la altul. <\/p>\n\n\n\n<p>\u00cen plus, le pute\u021bi integra cu aplica\u021biile CRM precum <a href=\"https:\/\/test-staging.cloudtalk.io\/hubspot\/\">Hubspot<\/a> sau <a href=\"https:\/\/test-staging.cloudtalk.io\/pipedrive-call-center-integration\/\">Pipedrive<\/a> pentru a avea toate datele despre apeluri, clien\u021bi \u0219i poten\u021biali clien\u021bi \u00eentr-un singur loc.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#5 Lua\u021bi <strong>decizii mai inteligente<\/strong><\/h3>\n\n\n\n<p>Softphone-urile utilizeaz\u0103 <a href=\"https:\/\/test-staging.cloudtalk.io\/cloudtalk-ai\/\">inteligen\u021ba artificial\u0103<\/a>, permi\u021b\u00e2ndu-v\u0103 s\u0103 identifica\u021bi tendin\u021be \u00een subiectele clien\u021bilor, s\u0103 crea\u021bi rezumate automate ale apelurilor \u0219i chiar s\u0103 analiza\u021bi cum s-au sim\u021bit clien\u021bii \u00een timpul apelului.<\/p>\n\n\n\n<p>\u00cen acest fel, ave\u021bi acces automat la date foarte valoroase, ceea ce v\u0103 permite s\u0103 lua\u021bi decizii bazate pe date, mai degrab\u0103 dec\u00e2t pe intui\u021bie.<\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel is-style-no-image\" style=\"background-color:#050e4c\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color has-link-color wp-elements-576c7ac1fdca67f78d57d4b92ea01354\">Sunte\u021bi gata s\u0103 v\u0103 transforma\u021bi comunicarea de afaceri?<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link has-white-color has-white-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/ro\/programeaza-un-demo\/\">A se vedea live<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Cele mai bune practici pentru utilizarea unui softphone<\/strong><\/h2>\n\n\n\n<p>Acum c\u0103 cunoa\u0219te\u021bi beneficiile softphone-urilor, este timpul s\u0103 le maximiza\u021bi poten\u021bialul.\nIat\u0103 c\u00e2teva sfaturi cheie pentru a v\u0103 \u00eembun\u0103t\u0103\u021bi experien\u021ba de comunicare. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#1 <strong>Utiliza\u021bi c\u0103\u0219ti de \u00eenalt\u0103 calitate cu microfon<\/strong><\/h3>\n\n\n\n<p>Pentru o experien\u021b\u0103 softphone excelent\u0103, lua\u021bi \u00een considerare aceste tipuri de c\u0103\u0219ti:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>C\u0103\u0219ti USB: <\/strong>Acestea ofer\u0103 conexiuni fiabile \u0219i sunt compatibile cu majoritatea softphone-urilor.\nDe asemenea, dispun de anulare a zgomotului \u0219i sunet de \u00eenalt\u0103 calitate. <\/li>\n\n\n\n<li><strong>C\u0103\u0219ti mono: <\/strong>Acestea sunt perfecte pentru multitasking, permi\u021b\u00e2nd comunicarea cu colegii \u00een timpul apelurilor prin men\u021binerea unei urechi libere..<\/li>\n\n\n\n<li><strong>C\u0103\u0219ti stereo: <\/strong>Acestea ofer\u0103 o calitate mai bun\u0103 a sunetului, fiind ideale pentru concentrarea asupra unui singur client f\u0103r\u0103 a fi nevoie s\u0103 comunica\u021bi cu colegii.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">#2 <strong>Asigura\u021bi o conexiune stabil\u0103 la internet<\/strong><\/h3>\n\n\n\n<p>Deoarece softphone-urile depind de o conexiune la internet pentru a efectua \u0219i a primi apeluri, este important s\u0103 ave\u021bi o conexiune la internet stabil\u0103 \u0219i fiabil\u0103.<\/p>\n\n\n\n<p>Pentru a face acest lucru, asigura\u021bi-v\u0103 c\u0103 ave\u021bi un furnizor de servicii de internet de \u00eencredere cu o l\u0103\u021bime de band\u0103 suficient\u0103.<\/p>\n\n\n\n<p>De exemplu, CloudTalk utilizeaz\u0103 p\u00e2n\u0103 la 100 kbps pe apel \u0219i se recomand\u0103 ca fiecare persoan\u0103 s\u0103 aib\u0103 cel pu\u021bin 1 Mbps vitez\u0103 de desc\u0103rcare \u0219i \u00eenc\u0103rcare, ideal 5 Mbps.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#3 <strong>Personaliza\u021bi caracteristicile softphone-ului dvs.<\/strong><\/h3>\n\n\n\n<p>Aceasta include <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/5-professional-business-voicemail-greetings\/\">personalizarea mesageriei vocale<\/a>, configurarea fluxului de apeluri \u0219i setarea st\u0103rilor dvs. de disponibilitate (disponibil, ocupat, plecat etc.).  <\/p>\n\n\n\n<p>\u00cen acest fel, ve\u021bi maximiza func\u021bionalit\u0103\u021bile softphone-ului dvs. \u0219i ve\u021bi fi mai productiv \u0219i mai eficient.<\/p>\n\n\n\n<div class=\"wp-block-group blog-related-posts\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h6 class=\"wp-block-heading\">Articole recomandate<\/h6>\n\n\n\n<div class=\"wp-block-group side-text\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Recomandate<\/p>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/set-up-voip-system\/\">Cum se instaleaz\u0103 sistemul VoIP?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/voip-advantages-and-disadvantages\/\">Avantaje \u0219i dezavantaje ale VoIP<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/how-to-transfer-a-call-effectively-a-step-by-step-guide\/\">Cum s\u0103 transfera\u021bi un apel telefonic VoIP?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/how-to-get-a-voip-number-complete-guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ghid pentru ob\u021binerea unui num\u0103r VoIP<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/number-porting\/\">Ghid pentru portarea numerelor VoIP<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/benefits-of-international-phone-numbers-and-how-to-get-one-quickly\/\">Numere interna\u021bionale &#8211; cum s\u0103 ob\u021bine\u021bi unul?<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">#4 <strong>Depanarea rapid\u0103 a problemelor audio<\/strong><\/h3>\n\n\n\n<p>Dac\u0103 \u00eent\u00e2mpina\u021bi probleme de calitate audio sau apeluri \u00eentrerupte, <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/8-most-common-voip-problems-and-how-to-fix-them\/\">depana\u021bi-le<\/a> imediat.\nIat\u0103 c\u00e2\u021biva pa\u0219i de urmat: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Verifica\u021bi conexiunea la internet.\nDe exemplu, pute\u021bi rula   <\/strong><a href=\"http:\/\/cloudtalk.speedtestcustom.com\/\" target=\"_blank\" rel=\"noopener\"><strong>teste de vitez\u0103<\/strong><\/a><strong> pentru a v\u0103 asigura<\/strong> c\u0103 respecta\u021bi recomand\u0103rile furnizorului VoIP privind l\u0103\u021bimea de band\u0103.<\/li>\n\n\n\n<li><strong>Testa\u021bi-v\u0103 re\u021beaua pentru probleme: <\/strong>Laten\u021ba\/jitter-ul ridicat sau pierderea de pachete pot cauza \u00eentreruperi ale sunetului \u00een timpul apelurilor.\nDac\u0103 \u00eent\u00e2mpina\u021bi aceste probleme, lua\u021bi \u00een considerare actualizarea firmware-ului routerului sau contactarea furnizorului dvs. de servicii de internet (ISP). <\/li>\n\n\n\n<li><strong>Activare <\/strong><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/what-is-qos-in-business-telephony\/\"><strong>Calitatea serviciului (QoS)<\/strong><\/a><strong> <\/strong>pe router.\nAcest lucru va ajuta ca apelurile s\u0103 sune mai lin. <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8 func\u021bii de softphone obligatorii<\/strong><\/h2>\n\n\n\n<p>Softphone-urile ofer\u0103 o serie de caracteristici care v\u0103 \u00eembun\u0103t\u0103\u021besc via\u021ba profesional\u0103 de zi cu zi, permi\u021b\u00e2ndu-v\u0103 s\u0103 efectua\u021bi apeluri de pe diverse dispozitive utiliz\u00e2nd internetul.<\/p>\n\n\n\n<p><strong>Dintre toate acestea, nu pute\u021bi rata urm\u0103toarele caracteristici:<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#1 Mesaje text<\/strong><\/h3>\n\n\n\n<p>\u0218tia\u021bi c\u0103 rata medie de deschidere a <a href=\"https:\/\/test-staging.cloudtalk.io\/text-messages-sms\/\">mesajelor text SMS<\/a> dep\u0103\u0219e\u0219te de obicei <a href=\"https:\/\/www.sender.net\/blog\/sms-open-rates\/\" target=\"_blank\" rel=\"noopener\">90%<\/a>?<\/p>\n\n\n\n<p>\u00cen plus, trimiterea de SMS-uri c\u0103tre clien\u021bii dvs. cu softphone-ul dvs. v\u0103 permite s\u0103 comunica\u021bi cu ei cu u\u0219urin\u021b\u0103, de la solicit\u0103rile lor ini\u021biale p\u00e2n\u0103 la asisten\u021ba post-v\u00e2nzare.<\/p>\n\n\n\n<p>De exemplu, atunci c\u00e2nd un client comand\u0103 online sau prin telefon, \u00eei pute\u021bi trimite un <a href=\"https:\/\/test-staging.cloudtalk.io\/text-messages-sms\/\">mesaj text de confirmare<\/a> a detaliilor comenzii (produs, pre\u021b \u0219i ora estimat\u0103 de sosire).<\/p>\n\n\n\n<p>Cu softphone-ul, nu trebuie s\u0103 ridica\u021bi telefonul mobil pentru a trimite un mesaj text \u0219i pute\u021bi, de asemenea, s\u0103 utiliza\u021bi \u0219abloane \u0219i s\u0103 configura\u021bi urm\u0103riri automate dup\u0103 un apel sau dup\u0103 un apel pierdut.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#2 Extensii<\/strong><\/h3>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/extensions\/\">Extensiile<\/a> v\u0103 permit s\u0103 conecta\u021bi rapid clien\u021bii sau angaja\u021bii la departamente, deci este, de asemenea, o necesitate \u00een softphone-ul dvs.<\/p>\n\n\n\n<p>Agen\u021bii nu trebuie s\u0103 \u021bin\u0103 minte \u0219i s\u0103 tasteze manual numerele de telefon, simplific\u00e2nd procesul de comunicare.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#3 Mesagerie vocal\u0103<\/strong><\/h3>\n\n\n\n<p>Asigura\u021bi-v\u0103 c\u0103 aplica\u021bia dvs. softphone are o <a href=\"https:\/\/test-staging.cloudtalk.io\/voicemail\/\">func\u021bie<\/a> bun\u0103 de mesagerie vocal\u0103.<\/p>\n\n\n\n<p>De exemplu, Mesagerie vocal\u0103 Cloudtalk v\u0103 permite s\u0103 accesa\u021bi transcrierile mesajelor vocale prin intermediul aplica\u021biei \u0219i s\u0103 alege\u021bi la care dori\u021bi s\u0103 r\u0103spunde\u021bi.<\/p>\n\n\n\n<p>\u00cen acest fel, nu trebuie s\u0103 pierde\u021bi timp ascult\u00e2nd mesageria vocal\u0103 una c\u00e2te una \u0219i r\u0103spunz\u00e2nd la ea.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#4 Integr\u0103ri<\/strong><\/h3>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/integrations\/\">Conectarea cu instrumentele dvs.<\/a> sau CRM v\u0103 ajut\u0103 s\u0103 centraliza\u021bi toate datele despre clien\u021bi \u0219i s\u0103 automatiza\u021bi sarcini precum urm\u0103ririle.<\/p>\n\n\n\n<p>\u00cen acest fel, agen\u021bii dvs. r\u0103spund \u0219i rezolv\u0103 problemele mai rapid \u0219i sunt mai productivi.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#5 Transferuri de apeluri<\/strong><\/h3>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/call-transfers\/\">Transferarea apelurilor<\/a> permite angaja\u021bilor s\u0103 redirec\u021bioneze rapid apelurile c\u0103tre persoana sau departamentul corespunz\u0103tor.<\/p>\n\n\n\n<p>Acest lucru reduce timpul de a\u0219teptare al clien\u021bilor \u0219i \u00eembun\u0103t\u0103\u021be\u0219te experien\u021ba clien\u021bilor, deci trebuie s\u0103 ave\u021bi aceast\u0103 caracteristic\u0103.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#6 Statutul agentului<\/strong><\/h3>\n\n\n\n<p>Dac\u0103 cunoa\u0219te\u021bi <a href=\"https:\/\/test-staging.cloudtalk.io\/agent-status\/\">starea agen\u021bilor dvs.<\/a>, pute\u021bi redirec\u021biona rapid apelurile c\u0103tre agen\u021bii disponibili.<\/p>\n\n\n\n<p>\u00cen plus, faptul c\u0103 \u0219ti\u021bi dac\u0103 agen\u021bii dvs. sunt disponibili v\u0103 permite s\u0103 distribui\u021bi corect sarcinile, asigur\u00e2ndu-v\u0103 c\u0103 nimeni nu este supra\u00eenc\u0103rcat sau subutilizat.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#7 ID apelant virtual<\/strong><\/h3>\n\n\n\n<p>Tehnologia <a href=\"https:\/\/test-staging.cloudtalk.io\/virtual-caller-id\/\">Caller ID<\/a> permite destinatarului s\u0103 vad\u0103 informa\u021biile despre apelant \u00eenainte de a r\u0103spunde.<\/p>\n\n\n\n<p>Acesta v\u0103 permite s\u0103 cre\u0219te\u021bi ratele de r\u0103spuns prin generarea unui ID de apelant de ie\u0219ire virtual cu un cod de zon\u0103 local.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>#8 Apelare \u00een 3 direc\u021bii<\/strong><\/h3>\n\n\n\n<p>Situa\u021biile mai complexe pot necesita prezen\u021ba altor colegi pentru a ajuta \u0219i a \u00een\u021belege problema.<\/p>\n\n\n\n<p>Prin urmare, <a href=\"https:\/\/test-staging.cloudtalk.io\/3-way-calling\/\">Apelarea \u00een 3 direc <\/a> \u021bii este esen\u021bial\u0103.\nCu Cloudtalk, pute\u021bi chiar s\u0103 v\u0103 al\u0103tura\u021bi \u0219i s\u0103 p\u0103r\u0103si\u021bi apelurile telefonice \u00een lini\u0219te pentru a evalua performan\u021ba agentului. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Cum s\u0103 alege\u021bi furnizorul de softphone potrivit pentru afacerea dvs.<\/strong><\/h2>\n\n\n\n<p>A\u021bi decis s\u0103 utiliza\u021bi un softphone pentru afacerea dvs.?\nAcum este momentul s\u0103 alege\u021bi furnizorul de softphone potrivit. <\/p>\n\n\n\n<p><strong>Dar cu at\u00e2t de multe op\u021biuni, pe ce v\u0103 pute\u021bi baza pentru a o alege pe cea mai bun\u0103?\nNoi v\u0103 oferim c\u00e2teva sfaturi: <\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#1 <strong>Verifica\u021bi compatibilitatea cu dispozitivele \u0219i instrumentele<\/strong><\/h3>\n\n\n\n<p>Nu orice softphone func\u021bioneaz\u0103 pe orice dispozitiv sau sistem de operare, a\u0219a c\u0103 asigura\u021bi-v\u0103 c\u0103 este compatibil cu sistemul dvs. actual (macOS, Windows, iOS sau Android).<\/p>\n\n\n\n<p>De asemenea, verifica\u021bi dac\u0103 se integreaz\u0103 cu instrumentele \u0219i CRM pe care le utiliza\u021bi zilnic.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#2 <strong>Asigura\u021bi-v\u0103 c\u0103 ave\u021bi suficiente linii telefonice<\/strong><\/h3>\n\n\n\n<p>Este important ca furnizorul de softphone s\u0103 ofere liniile telefonice de care ave\u021bi nevoie \u0219i s\u0103 ofere flexibilitatea de a ad\u0103uga sau elimina linii \u00een func\u021bie de evolu\u021bia nevoilor dvs. de afaceri.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#3 <strong>C\u0103uta\u021bi un furnizor cu asisten\u021b\u0103 24\/7<\/strong><\/h3>\n\n\n\n<p>Acest lucru garanteaz\u0103 c\u0103 orice problem\u0103 va fi rezolvat\u0103 prompt, oferindu-v\u0103 lini\u0219te sufleteasc\u0103 f\u0103r\u0103 a\u0219teptare.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#4 <strong>Securitate<\/strong><\/h3>\n\n\n\n<p>Deoarece telefoanele soft func\u021bioneaz\u0103 pe internet, acestea sunt susceptibile la <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/5-common-voip-security-risks-that-might-threaten-your-business\/\">riscuri de securitate<\/a>, cum ar fi phishing sau malware.<\/p>\n\n\n\n<p>Prin urmare, este esen\u021bial s\u0103 verifica\u021bi ce fel de <a href=\"https:\/\/test-staging.cloudtalk.io\/security\/\">m\u0103suri de securitate<\/a> sunt implementate.<\/p>\n\n\n\n<p>De exemplu, la Cloudtalk, oferim criptare end-to-end, astfel \u00eenc\u00e2t numai destinatarul vizat s\u0103 le poat\u0103 accesa.\nDe asemenea, lu\u0103m \u0219i alte m\u0103suri care sunt conforme cu <a href=\"https:\/\/test-staging.cloudtalk.io\/gdpr\/\">GDPR<\/a> pentru a proteja datele utilizatorilor. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#5 <strong>Scalabilitate<\/strong><\/h3>\n\n\n\n<p>C\u0103uta\u021bi un furnizor de softphone care s\u0103 poat\u0103 <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/scalability-lost-revenue\/\">cre\u0219te<\/a> odat\u0103 cu afacerea dumneavoastr\u0103, pe m\u0103sur\u0103 ce aceasta se dezvolt\u0103.\nAsigura\u021bi-v\u0103 c\u0103 furnizorul ofer\u0103 planuri tarifare flexibile \u0219i poate ad\u0103uga sau elimina cu u\u0219urin\u021b\u0103 utilizatori. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#6 <strong>Raportare \u0219i analiz\u0103<\/strong><\/h3>\n\n\n\n<p>Alege\u021bi un furnizor de softphone care ofer\u0103 capacit\u0103\u021bi robuste de raportare \u0219i <a href=\"https:\/\/test-staging.cloudtalk.io\/analytics\/\">analiz\u0103<\/a>.\nAcest lucru v\u0103 permite s\u0103 urm\u0103ri\u021bi parametrii cheie precum volumul apelurilor, durata \u0219i apelurile pierdute pentru a v\u0103 optimiza strategia de comunicare. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Concluzie<\/strong><\/h2>\n\n\n\n<p>Pe scurt, pe m\u0103sur\u0103 ce munca la distan\u021b\u0103 devine tot mai popular\u0103, exist\u0103 o nevoie tot mai mare de instrumente de comunicare flexibile.  <\/p>\n\n\n\n<p>\u0218i aici intr\u0103 \u00een joc softphone-urile.\nAcestea reprezint\u0103 o op\u021biune adaptabil\u0103 \u0219i accesibil\u0103 din punct de vedere bugetar \u00een compara\u021bie cu telefoanele tradi\u021bionale, permi\u021b\u00e2nd angaja\u021bilor s\u0103 lucreze din orice loca\u021bie cu acces la internet. <\/p>\n\n\n\n<p>Sunte\u021bi gata s\u0103 v\u0103 moderniza\u021bi sistemul de telefonie?\nGestiona\u021bi f\u0103r\u0103 efort volume mari de apeluri \u0219i oferi\u021bi servicii de \u00eenalt\u0103 calitate clien\u021bilor cu Cloudtalk.   <\/p>\n\n\n\n<p>Trece\u021bi ast\u0103zi la <a href=\"https:\/\/test-staging.cloudtalk.io\/softphone\/\">solu\u021bia de softphone<\/a> Cloudtalk.<\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center ct-block-article-faq-header\">\u00centreb\u0103ri frecvente<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">C\u00e2t cost\u0103 un softphone?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/www.cloudtalk.io\/softphone-pricing\/\" target=\"_blank\" rel=\"noopener\">Costul unui softphone<\/a> variaz\u0103 \u00een func\u021bie de furnizor \u0219i de caracteristicile incluse.<br \/>\nLa Cloudtalk, oferim <a href=\"https:\/\/www.cloudtalk.io\/pricing\/\" target=\"_blank\" rel=\"noopener\">planuri tarifare<\/a> accesibile pentru aplica\u021bia noastr\u0103 softphone, oferind \u00een acela\u0219i timp solu\u021bii de \u00eenalt\u0103 calitate.<br \/>\nPlanurile noastre \u00eencep de la 25 de dolari pe utilizator\/lun\u0103, factura\u021bi anual.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1719158479763\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Este un softphone acela\u0219i lucru cu VoIP?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Nu, un softphone nu este exact ca <a href=\"https:\/\/www.cloudtalk.io\/voip\/\" target=\"_blank\" rel=\"noopener\">VoIP<\/a>.<br \/>\nVoIP (Voice over Internet Protocol) v\u0103 permite s\u0103 efectua\u021bi \u0219i s\u0103 primi\u021bi apeluri pe internet.<br \/>\n\u00centre timp, o aplica\u021bie softphone v\u0103 permite s\u0103 utiliza\u021bi VoIP pe computere, telefoane sau tablete.<br \/>\n\u00cen esen\u021b\u0103, VoIP este tehnologia din spatele apelurilor pe internet, iar un softphone este aplica\u021bia care este utilizat\u0103 pentru a vorbi.   <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1719158498723\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Care sunt dezavantajele unui softphone?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Printre dezavantajele softphone-urilor se num\u0103r\u0103:<br \/> &#8211; <strong>Necesitatea unei conexiuni fiabile la internet: <\/strong>Softphone-urile pot s\u0103 nu func\u021bioneze bine sau deloc f\u0103r\u0103 o conexiune bun\u0103 la internet.<br \/>&#8211; <strong>Dependen\u021ba de dispozitiv:<\/strong> Pentru a optimiza performan\u021ba softphone-urilor, este esen\u021bial s\u0103 v\u0103 asigura\u021bi c\u0103 dispozitivele angaja\u021bilor sunt actualizate \u0219i func\u021bioneaz\u0103 corect.<br \/>&#8211; <strong>Dependen\u021ba de energie: <\/strong>Softphone software poate consuma bateria dispozitivelor mobile, necesit\u00e2nd \u00eenc\u0103rcarea frecvent\u0103.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1719158529308\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Cum ob\u021bin un num\u0103r de softphone?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Urma\u021bi ace\u0219ti 6 pa\u0219i simpli pentru a <a href=\"https:\/\/www.cloudtalk.io\/blog\/how-to-get-a-voip-number-complete-guide\/\" target=\"_blank\" rel=\"noopener\">ob\u021bine cu u\u0219urin\u021b\u0103 num\u0103rul dvs. de softphone<\/a>:<\/p>\n<p>&#8211; \u00cen\u021belege\u021bi priorit\u0103\u021bile afacerii dvs. \u0219i selecta\u021bi caracteristici bazate pe criterii precum pre\u021bul, securitatea, fiabilitatea \u0219i calitatea serviciilor.<br \/>&#8211; Selecta\u021bi cel mai bun furnizor pentru nevoile dvs. de afaceri; CloudTalk ofer\u0103 4 planuri &#8211; Starter, Essential, Expert \u0219i Custom.  <br \/>&#8211; Ob\u021bine\u021bi num\u0103rul dvs. de softphone.<br \/>\nPute\u021bi alege un num\u0103r local, gratuit sau interna\u021bional atunci c\u00e2nd v\u0103 ob\u021bine\u021bi num\u0103rul sau chiar transfera num\u0103rul de telefon existent.   <br \/>&#8211; \u00cencepe\u021bi prin a v\u0103 seta num\u0103rul de telefon de voce pe IP \u0219i prin a configura dispozitivele VoIP pentru a efectua \u0219i primi apeluri f\u0103r\u0103 \u00eentreruperi.  <br \/>&#8211; Deplasa\u021bi software-ul necesar pe dispozitivele dvs. sau configura\u021bi telefoanele VoIP \u00een func\u021bie de utilizarea pe care o dori\u021bi.<br \/>&#8211; Testa\u021bi temeinic num\u0103rul VoIP pentru a v\u0103 asigura de func\u021bionalitatea acestuia \u0219i efectua\u021bi c\u00e2teva apeluri de test pentru a evalua calitatea sunetului.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Munca la distan\u021b\u0103 este aici pentru a r\u0103m\u00e2ne. De fapt, acesta a crescut la nivel global cu 21% fa\u021b\u0103 de&#8230;<\/p>\n","protected":false},"author":130,"featured_media":221205,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[725],"tags":[],"class_list":["post-231274","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center-ro"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/posts\/231274","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/users\/130"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/comments?post=231274"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/posts\/231274\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media\/221205"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media?parent=231274"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/categories?post=231274"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/tags?post=231274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}