{"id":231232,"date":"2024-07-30T08:06:11","date_gmt":"2024-07-30T06:06:11","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/ghidul-telefonului-sip-2024-ce-sunt-tipuri-si-beneficii\/"},"modified":"2024-08-13T13:46:48","modified_gmt":"2024-08-13T11:46:48","slug":"ghidul-telefonului-sip-2024-ce-sunt-tipuri-si-beneficii","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/ro\/blog\/ghidul-telefonului-sip-2024-ce-sunt-tipuri-si-beneficii\/","title":{"rendered":"Ghidul telefonului SIP 2026 [Ce sunt, tipuri \u0219i beneficii]"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">Telefon SIP: Ce este, cum func\u021bioneaz\u0103 \u0219i rolul pe care \u00eel joac\u0103 \u00een VoIP<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/ro\/programeaza-un-demo\/\" style=\"border-radius:3px\">CONTACT V\u00c2NZ\u0102RI<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/ro\/perioada-de-incercare-cloudtalk-14-zile\/\" style=\"border-radius:3px\">\u00ceNCEARC\u0102 GRATUIT<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-3-1-1024x576.png\" alt=\"\" class=\"wp-image-215601\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-3-1-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-3-1-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-3-1-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-3-1-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-3-1-2048x1152.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-3-1-1920x1080.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-3-1-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-3-1-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-3-1-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-3-1-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-3-1-88x50.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-medium-font-size\">Un procent uimitor de <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-the-connected-customer\/\" target=\"_blank\" rel=\"noopener\">65% dintre clien\u021bi<\/a> se a\u0219teapt\u0103 la un r\u0103spuns imediat atunci c\u00e2nd contacteaz\u0103 o \u00eentreprindere.\nDac\u0103 nu primesc acest r\u0103spuns?\nEi bine, \u0219ti\u021bi cu to\u021bii cum reac\u021bioneaz\u0103 consumatorii atunci c\u00e2nd \u00eentreprinderile \u00eei dezam\u0103gesc.  <\/p>\n\n\n\n<p>\u00cen mod firesc, aceast\u0103 cerere de imediate\u021be poate ad\u0103uga mult\u0103 presiune asupra echipelor dvs. de v\u00e2nz\u0103ri \u0219i de servicii pentru clien\u021bi.\nAceast\u0103 presiune se intensific\u0103 doar dac\u0103 acestea trebuie s\u0103 gestioneze comunica\u021biile prin intermediul sistemelor telefonice tradi\u021bionale, care sunt \u00een mod notoriu predispuse la \u00eentreruperi \u0219i pot \u00eempiedica experien\u021ba clien\u021bilor. <\/p>\n\n\n\n<p>Pentru a evita aceste provoc\u0103ri \u0219i pentru a v\u0103 \u00eembun\u0103t\u0103\u021bi comunica\u021biile interne \u0219i externe, este mai bine s\u0103 investi\u021bi \u00eentr-un sistem de telefonie SIP cu acces la internet.  <\/p>\n\n\n\n<p>Haide\u021bi s\u0103 explor\u0103m ce sunt aceste telefoane \u0219i de ce ar trebui s\u0103 face\u021bi schimbarea.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Principalele concluzii:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8222;Telefon SIP&#8221; se refer\u0103 la orice dispozitiv capabil s\u0103 efectueze \u0219i s\u0103 preia apeluri bazate pe internet.<\/li>\n\n\n\n<li>Exist\u0103 diferen\u021be subtile \u00eentre SIP \u0219i VoIP, primul fiind un anumit protocol de comunica\u021bii care face parte din al doilea.<\/li>\n\n\n\n<li>Re\u021belele de telefonie bazate pe internet prezint\u0103 avantaje incontestabile, inclusiv o mai mare scalabilitate \u0219i rentabilitate.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Ce este un telefon SIP?<\/h2>\n\n\n\n<p>Un telefon SIP este un dispozitiv conectat la internet care faciliteaz\u0103 apelurile telefonice.\nAceste dispozitive transfer\u0103 comunica\u021bii audio, video \u0219i multimedia prin intermediul unei conexiuni de re\u021bea bazate pe IP, spre deosebire de liniile fixe tradi\u021bionale care utilizeaz\u0103 fire de cupru. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Ce este &#8222;SIP&#8221;?<\/h3>\n\n\n\n<p><strong>SIP \u00eenseamn\u0103 Protocolul de ini\u021biere a sesiunii<\/strong>.\n\u00cen termeni simpli, este un set de reguli care <em>faciliteaz\u0103 <\/em>un apel telefonic pe internet.\nProtocolul este responsabil pentru declan\u0219area \u0219i terminarea unei sesiuni, precum \u0219i pentru sus\u021binerea transmiterii pachetelor de date \u00eentr-o re\u021bea.  <\/p>\n\n\n\n<p>Func\u021bioneaz\u0103 m\u00e2n\u0103 \u00een m\u00e2n\u0103 cu VoIP (Voice over Internet Protocol), despre care vom vorbi mai t\u00e2rziu \u00een acest ghid.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Tipuri de telefoane SIP<\/h2>\n\n\n\n<p>Exist\u0103 trei categorii principale de telefoane SIP, fiecare cu propriile caracteristici:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Telefoane &#8222;tari&#8221;<\/h3>\n\n\n\n<p>Sunte\u021bi un fan al tehnologiei de \u0219coal\u0103 veche?\nPentru tradi\u021bionali\u0219tii dintre dvs., un telefon fix arat\u0103 similar cu un telefon de birou standard \u0219i func\u021bioneaz\u0103 la fel.\nTotu\u0219i, aici se termin\u0103 asem\u0103n\u0103rile.    <\/p>\n\n\n\n<p>Telefoanele hard sunt preg\u0103tite pentru internet \u0219i sunt construite folosind componente care func\u021bioneaz\u0103 \u00eempreun\u0103 cu protocolul SIP.\nAcestea nu se conecteaz\u0103 la o re\u021bea telefonic\u0103 public\u0103 comutat\u0103 (PSTN) tradi\u021bional\u0103. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Softphone-uri<\/h3>\n\n\n\n<p>Bine\u00een\u021beles, nu to\u021bi angaja\u021bii dvs. vor avea nevoie (sau vor dori) un aparat telefonic voluminos pe biroul lor.\nPentru cei care se deplaseaz\u0103 sau lucreaz\u0103 de la un birou de acas\u0103, un softphone este o op\u021biune mult mai bun\u0103.   <\/p>\n\n\n\n<p>Acestea sunt solu\u021bii bazate pe software care pot transforma orice dispozitiv conectat la internet \u00eentr-un telefon.\nRezultatul?\nEchipa dvs. poate efectua apeluri interne \u0219i externe de pe laptop, tablet\u0103 sau telefon mobil.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Telefoane tradi\u021bionale cu un adaptor ATA<\/h3>\n\n\n\n<p>Dac\u0103 prefera\u021bi s\u0103 r\u0103m\u00e2ne\u021bi cu telefoanele de birou tradi\u021bionale existente &#8211; \u00een loc s\u0103 cump\u0103ra\u021bi telefoane noi &#8211; aceasta poate fi solu\u021bia potrivit\u0103 pentru dvs.\nUn adaptor pentru telefoane analogice (ATA) v\u0103 permite s\u0103 transforma\u021bi orice telefon tradi\u021bional \u00eentr-un dispozitiv preg\u0103tit pentru internet. <\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Care este diferen\u021ba dintre un telefon SIP \u0219i un telefon IP?<\/h2>\n\n\n\n<p>SIP, IP, VoIP &#8211; cu siguran\u021b\u0103 ve\u021bi \u00eent\u00e2lni toate aceste trei acronime \u00een majoritatea articolelor despre telefonia prin internet.\nDar care este diferen\u021ba dintre ele?   <\/p>\n\n\n\n<p>Av\u00e2nd \u00een vedere c\u0103 am oferit deja o defini\u021bie a telefonului SIP, <strong>s\u0103 \u00eencepem cu telefoanele IP<\/strong>.<\/p>\n\n\n\n<p>Tehnologia Voice over Internet Protocol (VoIP sau IP pe scurt) converte\u0219te vocea dvs. \u00een pachete de date digitale, le transmite prin re\u021beaua dvs. \u0219i apoi le reconstruie\u0219te \u00een audio vorbit la cap\u0103tul receptorului.\nNu sunt implicate linii telefonice tradi\u021bionale, ci doar o conexiune la internet \u0219i hardware-ul VoIP. <\/p>\n\n\n\n<p>Dup\u0103 cum am men\u021bionat mai devreme, majoritatea sistemelor VoIP se bazeaz\u0103 pe protocolul de ini\u021biere a sesiunii pentru a func\u021biona.\nDar acest lucru nu func\u021bioneaz\u0103 neap\u0103rat \u00een ambele sensuri.\nEste posibil s\u0103 efectua\u021bi apeluri pe internet <em>f\u0103r\u0103 <\/em>VoIP prin intermediul <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/what-is-sip-trunking-and-what-does-it-mean-for-voip\/\">SIP trunking<\/a>.  <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"972\" height=\"516\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/illustration-1.png\" alt=\"\" class=\"wp-image-215614\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/illustration-1.png 972w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/illustration-1-300x159.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/illustration-1-768x408.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/illustration-1-760x403.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/illustration-1-424x225.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/illustration-1-200x106.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/illustration-1-88x47.png 88w\" sizes=\"auto, (max-width: 972px) 100vw, 972px\" \/><figcaption class=\"wp-element-caption\">Surs\u0103: Nextiva.com<\/figcaption><\/figure>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Trunking-ul SIP v\u0103 permite s\u0103 transforma\u021bi orice telefon <em>tradi\u021bional<\/em> \u00eentr-un telefon SIP f\u0103r\u0103 a avea nevoie de tehnologia VoIP pentru a-l sus\u021bine.\nAceasta \u00eenseamn\u0103 c\u0103, dac\u0103 dori\u021bi s\u0103 opta\u021bi pentru un sistem de telefonie bazat pe internet, pute\u021bi alege \u00eentre <a href=\"https:\/\/test-staging.cloudtalk.io\/sip-trunking-vs-voip\/\">SIP trunking sau VoIP<\/a>. <\/p>\n\n\n\n<p>Pentru a v\u0103 ajuta s\u0103 \u00een\u021belege\u021bi unele dintre <strong>diferen\u021bele subtile dintre telefoanele SIP \u0219i IP<\/strong>, consulta\u021bi tabelul nostru util:<\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color has-link-color wp-elements-9ac00cf961d1ea846fe5a532228b76c6\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"SIP-Phones\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\"><strong>Telefoane SIP<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"VoIP-Phones\">\n<div class=\"wp-block-group ct-table-header-group third-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\"><strong>Telefoane VoIP<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><strong>Capabilit\u0103\u021bi<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">Telefoanele SIP pot facilita comunica\u021biile multimedia dincolo de apelurile audio, cum ar fi mesageria instantanee \u0219i apelurile video.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">De obicei, telefoanele VoIP accept\u0103 doar apeluri vocale, de\u0219i unele sisteme bazate pe VoIP au func\u021bii suplimentare.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><strong>Distinc\u021bie<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">SIP este un protocol care ofer\u0103 baza pentru apelurile VoIP.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">VoIP nu este strict un protocol.\nAcesta transmite date prin intermediul unei conexiuni de re\u021bea \u00een colaborare cu un protocol internet.   <\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><strong>Cost \u0219i configurare<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">Dac\u0103 folosi\u021bi SIP trunking, ve\u021bi suporta probabil o tax\u0103 ini\u021bial\u0103 mare de instalare.\nCu c\u00e2t sistemele dvs. de telefonie sunt mai \u00eenvechite, cu at\u00e2t costul este mai mare. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">Sistemele de telefonie VoIP sunt mult mai u\u0219or de configurat \u0219i, prin compara\u021bie, sunt mai eficiente din punct de vedere al costurilor.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Sunte\u021bi \u00eenc\u0103 confuz?\nNu sunte\u021bi singuri.\nPentru a evita orice ne\u00een\u021belegeri, multe organiza\u021bii folosesc acum termenii VoIP, SIP \u0219i IP \u00een mod interschimbabil.\nAcest lucru se datoreaz\u0103 faptului c\u0103 multe sisteme de telefonie bazate pe internet se bazeaz\u0103 pe toate cele trei tehnologii\/protocoale.     <\/p>\n\n\n\n<p>A\u0219adar, dac\u0103 vede\u021bi vreunul dintre aceste acronime \u00een natur\u0103, presupune\u021bi c\u0103 se refer\u0103 la <strong>orice apel telefonic efectuat prin internet, mai degrab\u0103 dec\u00e2t prin PSTN<\/strong>.  <\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Beneficiile unui serviciu de telefonie VoIP sau SIP<\/h2>\n\n\n\n<p>Vorbind despre PSTN, s\u0103 analiz\u0103m de ce r\u0103m\u00e2nerea la re\u021belele telefonice tradi\u021bionale ar putea fi d\u0103un\u0103toare pentru afacerea dumneavoastr\u0103.\n\u00cen sec\u021biunea urm\u0103toare, vom enumera avantajele conving\u0103toare ale <a href=\"https:\/\/test-staging.cloudtalk.io\/pstn-vs-voip\/\">VoIP fa\u021b\u0103 de PSTN<\/a>: <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Reducerea costurilor de instalare \u0219i \u00eentre\u021binere<\/h3>\n\n\n\n<p>Unul dintre principalele dezavantaje ale unui sistem PSTN tradi\u021bional este lipsa sa de rezilien\u021b\u0103.\nAceste re\u021bele \u00eenvechite con\u021bin un singur punct de defec\u021biune.\nCu alte cuvinte, dac\u0103 linia se \u00eentrerupe \u00een cartierul dumneavoastr\u0103, nu exist\u0103 nicio solu\u021bie rapid\u0103.    <\/p>\n\n\n\n<p>Mai mult dec\u00e2t at\u00e2t, repararea, \u00eentre\u021binerea \u0219i instalarea acestor sisteme nu numai c\u0103 necesit\u0103 timp, dar v\u0103 poate costa destul de scump.\nAcest lucru se datoreaz\u0103 \u00een mare parte for\u021bei de munc\u0103 specializate necesare \u0219i costului mai ridicat al hardware-ului telefonic tradi\u021bional.   <\/p>\n\n\n\n<p>Cu un sistem de telefonie VoIP sau SIP, pute\u021bi evita cu u\u0219urin\u021b\u0103 aceste cheltuieli exagerate.\nConfigurarea majorit\u0103\u021bii sistemelor VoIP este gratuit\u0103 \u0219i este necesar\u0103 o \u00eentre\u021binere minim\u0103 a hardware-ului. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Integra\u021bi \u0219i gestiona\u021bi cu u\u0219urin\u021b\u0103 lucr\u0103torii la distan\u021b\u0103<\/h3>\n\n\n\n<p>Solu\u021biile on-premise necesit\u0103 lucr\u0103tori on-premise.\nAcest lucru v\u0103 limiteaz\u0103 angaja\u021bii la loca\u021biile fizice ale birourilor \u0219i \u00eempiedic\u0103 practicile de lucru moderne.   <\/p>\n\n\n\n<p>Solu\u021biile VoIP, pe de alt\u0103 parte, permit firmei dvs. s\u0103 efectueze \u0219i s\u0103 primeasc\u0103 apeluri telefonice de <em>oriunde<\/em>.  <\/p>\n\n\n\n<p>Acest lucru \u00eenseamn\u0103 c\u0103 pute\u021bi implementa un mediu de lucru la distan\u021b\u0103 sau hibrid.\nAcest lucru poate fi foarte util pentru recrutarea celor mai bune talente, cre\u0219terea productivit\u0103\u021bii \u0219i \u00eembun\u0103t\u0103\u021birea satisfac\u021biei angaja\u021bilor.\nDeoarece pute\u021bi transforma orice dispozitiv conectat la internet \u00eentr-un telefon SIP, le pute\u021bi permite angaja\u021bilor s\u0103 efectueze apeluri telefonice \u0219i \u00een deplasare.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Stabilirea de prezen\u021be locale \u00een \u00eentreaga lume<\/h3>\n\n\n\n<p>Atunci c\u00e2nd apela\u021bi un num\u0103r de telefon interna\u021bional prin intermediul unei re\u021bele PSTN, timpul este esen\u021bial.\nCu fiecare minut petrecut pe linie, se acumuleaz\u0103 taxe mai mari &#8211; taxe care pot fi complet evitate \u00een era digital\u0103 de ast\u0103zi. <\/p>\n\n\n\n<p>Sistemele VoIP elimin\u0103 aceste tarife costisitoare pentru apelurile interurbane, permi\u021b\u00e2ndu-v\u0103 s\u0103 configura\u021bi <a href=\"https:\/\/test-staging.cloudtalk.io\/ro\/numere-de-telefon-internationale-pentru-call-center-ul-tau\/\">numere<\/a> virtuale <a href=\"https:\/\/test-staging.cloudtalk.io\/ro\/numere-de-telefon-internationale-pentru-call-center-ul-tau\/\">interna\u021bionale<\/a> \u00een \u00eentreaga lume.\nCu Cloudtalk, de exemplu, pute\u021bi accesa numere din peste 160 de loca\u021bii.   <\/p>\n\n\n\n<p>Pe l\u00e2ng\u0103 reducerea costurilor, numerele interna\u021bionale pot:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cre\u0219terea \u00eencrederii clien\u021bilor.<\/strong>  Numerele locale sunt mai pu\u021bin susceptibile de a declan\u0219a semnale de alarm\u0103 pentru clien\u021bii dvs.  <\/li>\n\n\n\n<li><strong>Dezvolt\u0103-\u021bi prezen\u021ba pe pia\u021b\u0103.<\/strong>  Stabilirea unei prezen\u021be locale \u00een diferite \u021b\u0103ri va deschide un nou bazin de v\u00e2nz\u0103ri \u0219i clien\u021bi poten\u021biali, ceea ce va avea un impact binevenit asupra rezultatelor dvs.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Extinde\u021bi opera\u021biunile rapid \u0219i simplu<\/h3>\n\n\n\n<p>Este incredibil de dificil s\u0103 v\u0103 extinde\u021bi opera\u021biunile \u0219i s\u0103 v\u0103 dezvolta\u021bi re\u021beaua atunci c\u00e2nd sunte\u021bi legat de PSTN. De ce? Deoarece tehnologia este \u00eenvechit\u0103, inflexibil\u0103 \u0219i necesit\u0103 for\u021b\u0103 de munc\u0103 practic\u0103 pentru extindere.  <\/p>\n\n\n\n<p>Pe de alt\u0103 parte, un serviciu de telefonie VoIP sau SIP este foarte scalabil.\nPute\u021bi ad\u0103uga cu u\u0219urin\u021b\u0103 noi utilizatori, loca\u021bii \u0219i func\u021bii, cu o instalare \u0219i o \u00eentre\u021binere minime. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Asigura\u021bi-v\u0103 viitorul afacerii dvs.<\/h3>\n\n\n\n<p>Liniile fixe \u0219i re\u021belele PSTN sunt o infrastructur\u0103 pe cale de dispari\u021bie.\n\u00cen \u00eentreaga lume, \u021b\u0103rile \u00eencep s\u0103 elimine treptat aceste re\u021bele \u0219i s\u0103 le \u00eenlocuiasc\u0103 cu alternative digitale, bazate pe IP.\nDe exemplu, <a href=\"https:\/\/business.bt.com\/help\/article\/phone-line-and-services\/move-from-traditional-lines-to-the-cloud\/the-pstn-and-isdn-switch-off-what-it-means-for-you\/\" target=\"_blank\" rel=\"noopener\">Regatul Unit este deja pe cale s\u0103 \u00ee\u0219i retrag\u0103 re\u021beaua PSTN p\u00e2n\u0103 \u00een 2025<\/a>.    <\/p>\n\n\n\n<p>Pentru a v\u0103 asigura c\u0103 organiza\u021bia dumneavoastr\u0103 nu va fi surprins\u0103 de transform\u0103ri tehnologice similare, este mai bine s\u0103 adopta\u021bi acum un sistem de telefonie bazat pe internet.  <\/p>\n\n\n\n<p>Desigur, aceasta nu este singura &#8222;protec\u021bie pentru viitor&#8221; pe care o poate oferi VoIP.\nDup\u0103 cum am discutat deja, aceste sisteme v\u0103 pot permite s\u0103 \u021bine\u021bi pasul cu cererile \u00een schimbare ale clien\u021bilor, s\u0103 v\u0103 scala\u021bi eforturile \u0219i s\u0103 \u00eembun\u0103t\u0103\u021bi\u021bi productivitatea echipei.\nAcest lucru v\u0103 va ajuta afacerea s\u0103 r\u0103m\u00e2n\u0103 competitiv\u0103 \u0219i agil\u0103 \u00een anii urm\u0103tori.  <\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">Actualiza\u021bi-v\u0103 sistemul de telefonie ast\u0103zi<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"635\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/eBook-Voip-Package.svg\" alt=\"\" class=\"wp-image-177164\" style=\"object-fit:cover\"\/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/how-to-choose-a-voip-package-ebook\/\">Cite\u0219te gratuit<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u00cembun\u0103t\u0103\u021bi\u021bi comunica\u021biile pentru afaceri cu ajutorul telefoanelor SIP \u0219i VoIP<\/h2>\n\n\n\n<p>Ne afl\u0103m \u00een epoca de aur a tehnologiei, a\u0219a c\u0103 de ce s\u0103 ne mul\u021bumim cu o infrastructur\u0103 cu fire de cupru?  <\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/research\/State-of-the-Connected-Customer.pdf\" target=\"_blank\" rel=\"noopener\">Aproape jum\u0103tate dintre clien\u021bi sunt dispu\u0219i s\u0103 pl\u0103teasc\u0103 mai mult<\/a> pentru un serviciu clien\u021bi mai bun.\nEste logic s\u0103 adopta\u021bi tehnologii care v\u0103 vor <em>\u00eembun\u0103t\u0103\u021bi <\/em>comunica\u021biile de afaceri, \u00een loc s\u0103 r\u0103m\u00e2ne\u021bi cu infrastructuri \u00eenvechite care le vor \u00eempiedica. <\/p>\n\n\n\n<p>Telefoanele SIP \u0219i sistemele VoIP v\u0103 elibereaz\u0103 de ineficien\u021ba re\u021belelor PSTN tradi\u021bionale.\nAcestea v\u0103 permit s\u0103 ajunge\u021bi la clien\u021bi \u0219i poten\u021biali clien\u021bi \u00eentr-o manier\u0103 rentabil\u0103, productiv\u0103 \u0219i f\u0103r\u0103 \u00eentreruperi.\nRezultatul?\nV\u0103 pute\u021bi <a href=\"https:\/\/test-staging.cloudtalk.io\/ro\/perioada-de-incercare-cloudtalk-14-zile\/\">transforma conversa\u021biile \u00een conversii<\/a>.   <\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center ct-block-article-faq-header\">\u00centreb\u0103ri frecvente<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Cum func\u021bioneaz\u0103 telefoanele SIP?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Telefoanele SIP au o adres\u0103 unic\u0103, pe care protocolul de ini\u021biere a sesiunii o utilizeaz\u0103 pentru a stabili, gestiona \u0219i \u00eencheia o conexiune bazat\u0103 pe internet.  <\/p>\n<p>Ne referim la acest lucru ca la semnalizarea apelului \u0219i este o cerin\u021b\u0103 pentru orice transfer de comunicare, fie c\u0103 este vorba de audio, video sau multimedia.<br \/>\nOdat\u0103 ce protocolul conecteaz\u0103 dou\u0103 sau mai multe telefoane SIP (sau puncte terminale), poate avea loc transferul de date. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Cum se configureaz\u0103 un telefon SIP?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u00cen primul r\u00e2nd, asigura\u021bi-v\u0103 c\u0103 telefonul SIP (fie c\u0103 este un telefon fix, softphone sau telefon adaptat) sau software-ul VoIP este conectat la internet.  <\/p>\n<p>Apoi, va trebui s\u0103 configura\u021bi telefonul prin intermediul solu\u021biei VoIP.<br \/>\nDac\u0103 utiliza\u021bi CloudTalk, aceasta implic\u0103 <a href=\"https:\/\/help.cloudtalk.io\/en\/articles\/5361606-using-sip-devices-with-cloudtalk\" target=\"_blank\" rel=\"noopener\">autentificarea dispozitivelor prin intermediul panoului de control Agents<\/a>.<br \/>\n\u00cen majoritatea cazurilor, va trebui doar s\u0103 introduce\u021bi creden\u021bialele de utilizator &#8211; dispozitivul dvs. va finaliza apoi configurarea \u00een mod automat.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1716978432944\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Pot s\u0103-mi p\u0103strez num\u0103rul, dar s\u0103 trec la SIP sau VoIP?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Da!<br \/>\nAtunci c\u00e2nd adopta\u021bi un nou sistem SIP sau VoIP &#8211; sau schimba\u021bi furnizorul &#8211; v\u0103 pute\u021bi <a href=\"https:\/\/staging.cloudtalk.io\/number-porting\/\" target=\"_blank\" rel=\"noopener\">porta num\u0103rul<\/a>.<br \/>\nDac\u0103 sunte\u021bi cu CloudTalk, tot ce este necesar este o cerere oficial\u0103 prin e-mail, o verificare simpl\u0103 \u0219i ceva munc\u0103 din partea noastr\u0103.  <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Un procent uimitor de 65% dintre clien\u021bi se a\u0219teapt\u0103 la un r\u0103spuns imediat atunci c\u00e2nd contacteaz\u0103 o \u00eentreprindere. Dac\u0103 nu&#8230;<\/p>\n","protected":false},"author":132,"featured_media":215609,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[725],"tags":[],"class_list":["post-231232","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center-ro"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/posts\/231232","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/users\/132"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/comments?post=231232"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/posts\/231232\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media\/215609"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media?parent=231232"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/categories?post=231232"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/tags?post=231232"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}