{"id":231027,"date":"2024-07-28T18:41:57","date_gmt":"2024-07-28T16:41:57","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/pbx-vs-voip-definitii-diferente-avantaje-si-dezavantaje\/"},"modified":"2024-08-02T11:52:19","modified_gmt":"2024-08-02T09:52:19","slug":"pbx-vs-voip-definitii-diferente-avantaje-si-dezavantaje","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/ro\/blog\/pbx-vs-voip-definitii-diferente-avantaje-si-dezavantaje\/","title":{"rendered":"PBX vs VoIP: defini\u021bii, diferen\u021be, avantaje \u0219i dezavantaje"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading\">PBX vs. VoIP: Care sunt diferen\u021bele?<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/demo\/\" style=\"border-radius:3px\">CONTACT V\u00c2NZ\u0102RI<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/signup\/\" style=\"border-radius:3px\">\u00ceNCEARC\u0102 GRATUIT<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-6-1024x576.png\" alt=\"\" class=\"wp-image-213185\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-6-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-6-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-6-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-6-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-6-2048x1152.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-6-1920x1080.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-6-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-6-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-6-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-6-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-6-88x50.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p class=\"has-grey-color has-text-color has-medium-font-size\">24% dintre \u00eentreprinderi folosesc \u00eenc\u0103 serviciile de telefonie tradi\u021bionale, \u00een timp ce <a href=\"https:\/\/learn.g2.com\/voip-statistics#voip-usage-statistics\" target=\"_blank\" rel=\"noopener\">36% dintre cump\u0103r\u0103torii de software<\/a> prefer\u0103 solu\u021biile VoIP (Voice over Internet Protocol).\nPrin urmare, PBX vs. VoIP este o dezbatere vital\u0103 privind comunica\u021biile de afaceri. <\/p>\n\n\n\n<p>Citi\u021bi mai departe pentru a afla toate detaliile cheie despre PBX \u0219i VoIP, cum se compar\u0103 cele dou\u0103 op\u021biuni \u0219i care se poate dovedi cea mai bun\u0103 alegere pentru compania dumneavoastr\u0103.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Principalele concluzii<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sistemele Private Branch Exchange (PBX) sunt re\u021bele telefonice private care permit unei \u00eentreprinderi s\u0103 primeasc\u0103, s\u0103 efectueze \u0219i s\u0103 gestioneze apeluri telefonice.  <\/li>\n\n\n\n<li>Sistemele de telefonie VoIP (Voice over Internet Protocol) sunt solu\u021bii bazate pe software care permit \u00eentreprinderilor s\u0103 preia, s\u0103 efectueze \u0219i s\u0103 gestioneze apeluri online prin internet.  <\/li>\n\n\n\n<li>Principalele diferen\u021be dintre sistemele VoIP \u0219i PBX sunt \u00een ceea ce prive\u0219te tehnologia de baz\u0103, costul, calitatea apelurilor, scalabilitatea, flexibilitatea \u0219i securitatea.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Ce sunt PBX \u0219i VoIP?<\/h2>\n\n\n\n<p>S\u0103 \u00eencepem prin a explica ce sunt de fapt PBX \u0219i <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/how-does-a-voip-work\/\">VoIP<\/a>.\nMul\u021bi oameni se confund\u0103 \u0219i unii chiar folosesc termenii \u00een mod interschimbabil.\nTotu\u0219i, acestea sunt sisteme distincte \u0219i variate.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">PBX (Private Branch Exchange)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tip de re\u021bea telefonic\u0103 privat\u0103 pentru uzul companiei<\/li>\n\n\n\n<li>PBX-urile tradi\u021bionale sunt solu\u021bii on-premise care se bazeaz\u0103 pe hardware \u0219i linii de telefonie fix\u0103 la sediul firmei dumneavoastr\u0103.<\/li>\n\n\n\n<li>Acest tip de re\u021bea permite angaja\u021bilor companiei s\u0103 comunice at\u00e2t \u00een interior (cu al\u021bi angaja\u021bi), c\u00e2t \u0219i \u00een exterior<\/li>\n\n\n\n<li>Pe l\u00e2ng\u0103 faptul c\u0103 permite utilizatorilor s\u0103 efectueze \u0219i s\u0103 primeasc\u0103 apeluri, o re\u021bea PBX are, de asemenea, c\u00e2teva caracteristici utile care nu sunt disponibile pe telefoanele tradi\u021bionale, cum ar fi transferul apelurilor sau un meniu IVR<\/li>\n\n\n\n<li>Prin utilizarea unui PBX, o companie poate avea mai multe telefoane instalate care sunt toate conectate la o re\u021bea<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-group note\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group side-text\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong><em><strong>Not\u0103 interesant\u0103:<\/strong><\/em><\/strong><\/p>\n<\/div><\/div>\n\n\n\n<p>Acum pute\u021bi ob\u021bine, de asemenea, solu\u021bii PBX g\u0103zduite, care sunt \u00een esen\u021b\u0103 un punct intermediar \u00eentre PBX tradi\u021bional \u0219i<strong> <\/strong>sisteme telefonice bazate pe VoIP.\nConsulta\u021bi ghidul nostru pentru a afla mai multe despre <a href=\"https:\/\/test-staging.cloudtalk.io\/hosted-pbx-vs-voip\/\">PBX g\u0103zduit vs VoIP<\/a>. <\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">VoIP (Voice over Internet Protocol)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Func\u021bioneaz\u0103 pe un principiu complet diferit, \u0219i anume c\u0103 apelurile sunt redirec\u021bionate folosind internetul<\/li>\n\n\n\n<li>De fiecare dat\u0103 c\u00e2nd efectua\u021bi un apel, vocea dvs. este transformat\u0103 \u0219i comprimat\u0103 \u00een date \u0219i apoi trimis\u0103 la telefonul \u021bint\u0103<\/li>\n\n\n\n<li>Cu c\u00e2\u021biva ani \u00een urm\u0103, calitatea apelurilor VoIP era destul de sc\u0103zut\u0103, astfel \u00eenc\u00e2t companiile au ales PBX ca o op\u021biune mai fiabil\u0103<\/li>\n\n\n\n<li>\u00cen prezent, calitatea apelurilor vocale nu difer\u0103 cu nimic de cea a unui apel PBX obi\u0219nuit<\/li>\n<\/ul>\n\n\n\n<p>Dar, de\u0219i at\u00e2t viteza, c\u00e2t \u0219i calitatea ambelor re\u021bele ar putea fi acum similare, exist\u0103 \u00eenc\u0103 o mul\u021bime de diferen\u021be \u00eentre ele.\nMai jos eviden\u021biem cele mai importante diferen\u021be c\u00e2nd vine vorba de PBX vs. VoIP, astfel \u00eenc\u00e2t s\u0103 pute\u021bi alege cea mai bun\u0103 op\u021biune pentru nevoile dvs. de afaceri. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Care este diferen\u021ba dintre VoIP \u0219i PBX: un instantaneu<\/h2>\n\n\n\n<p>\u00cenainte de a \u00eencepe s\u0103 v\u0103 g\u00e2ndi\u021bi dac\u0103 s\u0103 alege\u021bi PBX sau VoIP, este vital s\u0103 \u00een\u021belege\u021bi cele dou\u0103 op\u021biuni \u0219i modul \u00een care acestea difer\u0103.  <\/p>\n\n\n\n<p>Diferen\u021bele cheie dintre VoIP \u0219i PBX sunt:<\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>Compara\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"VoIP\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\"><strong>VoIP<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"PBX\">\n<div class=\"wp-block-group ct-table-header-group third-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\"><strong>PBX<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Tehnologie<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">VoIP este o metod\u0103 modern\u0103 de apelare care utilizeaz\u0103 internetul \u00een locul liniilor telefonice.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">Hardware local conectat la <a href=\"https:\/\/test-staging.cloudtalk.io\/ro\/blog\/ce-este-pstn-si-cum-functioneazaun-ghid-pentru-2024\/\">PSTN<\/a> tradi\u021bional prin linii fixe<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Cum func\u021bioneaz\u0103<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">VoIP transmite date vocale prin re\u021bele IP \u00een locul firelor de cupru conven\u021bionale.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">Semnalele audio circul\u0103 pe linii fixe cu fir de cupru.\nComutatoarele, telefoanele de birou \u0219i alte echipamente instalate la fa\u021ba locului permit \u00eentreprinderilor s\u0103 gestioneze apelurile. <\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Costuri<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">Cu VoIP, pur \u0219i simplu pl\u0103ti\u021bi pentru un plan de abonament, un dispozitiv de apelare \u0219i o casc\u0103.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">Instalarea hardware-ului este adesea costisitoare, la fel ca \u0219i \u00eentre\u021binerea \u0219i actualizarea sistemelor \u00een timp.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Cel mai bun pentru<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">\u00centreprinderile mici care caut\u0103 solu\u021bii de comunicare adaptabile care pun accentul pe simplitate \u0219i flexibilitate.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">Foarte pu\u021bine \u00eentreprinderi.\nRe\u021belele telefonice tradi\u021bionale pe care se bazeaz\u0103 aceste sisteme sunt din ce \u00een ce mai mult eliminate. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\">PBX vs. VoIP: Principalele diferen\u021be \u00een detaliu<\/h2>\n\n\n\n<p>\u00cen\u021belegerea diferen\u021belor dintre tehnologia care st\u0103 la baza PBX \u0219i VoIP este important\u0103.\nCeea ce v\u0103 intereseaz\u0103 mai mult, \u00eens\u0103, sunt diferen\u021bele tangibile dintre alegerea VoIP sau PBX pentru afacerea dvs:   <\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\"><strong>#1 Costuri ini\u021biale de instalare<\/strong><\/h3>\n\n\n\n<p>Cea mai mare diferen\u021b\u0103 \u00eentre PBX \u0219i VoIP c\u00e2nd vine vorba de instalare \u0219i configurare este costul.  <\/p>\n\n\n\n<p>Configurarea unui sistem telefonic PBX pentru compania dvs. este destul de complicat\u0103 \u0219i costisitoare, deoarece:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Trebuie s\u0103 pl\u0103ti\u021bi \u00een avans pentru o surs\u0103 de alimentare a sistemului, routere, seturi de telefoane compatibile, c\u0103\u0219ti \u0219i alte echipamente hardware<\/li>\n\n\n\n<li>Costurile de instalare \u0219i configurare a \u00eentregii infrastructuri (de exemplu, instalarea de linii fixe fizice) sunt, de asemenea, ridicate.<\/li>\n<\/ul>\n\n\n\n<p>Ad\u0103ug\u00e2nd toate acestea, costul total poate ajunge rapid la mii de dolari, astfel \u00eenc\u00e2t numai companiile mari cu mul\u021bi angaja\u021bi \u00ee\u0219i pot permite re\u021bele PBX.<\/p>\n\n\n\n<p>Adoptarea \u0219i implementarea unei solu\u021bii VoIP este, \u00een acela\u0219i timp, mult mai ieftin\u0103.\nDac\u0103 ave\u021bi deja o conexiune existent\u0103 la internet, nu este nevoie s\u0103 configura\u021bi un sistem complet nou.  Trebuie doar s\u0103 investe\u0219ti \u00een:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Un router care poate gestiona apeluri VoIP de \u00eenalt\u0103 calitate<\/li>\n\n\n\n<li>Telefoane compatibile cu tehnologia IP (de\u0219i telefoanele mobile, laptopurile sau PC-urile \u0219i tabletele pot func\u021biona la fel de bine)<\/li>\n\n\n\n<li>Software<\/li>\n<\/ul>\n\n\n\n<p>De asemenea, nu este nevoie s\u0103 angaja\u021bi un tehnician pentru a instala un sistem VoIP.\n\u00cen multe cazuri, este la fel de simplu ca desc\u0103rcarea de software \u0219i aplica\u021bii pe dispozitivele alese.   <\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\"><strong>#2 Costuri lunare<\/strong><\/h3>\n\n\n\n<p>Un alt aspect de care trebuie s\u0103 \u021bine\u021bi cont atunci c\u00e2nd alege\u021bi \u00eentre PBX \u0219i VoIP este costul lunar de func\u021bionare \u0219i \u00eentre\u021binere al fiec\u0103rui sistem.  <\/p>\n\n\n\n<p>\u00cen cazul PBX, acest lucru depinde de configura\u021bia dumneavoastr\u0103.\n\u00cen general, trebuie s\u0103 aduna\u021bi facturile telefonice, \u00eentre\u021binerea sistemului \u0219i orice costuri suplimentare generate de problemele de \u00eentre\u021binere (cum ar fi necesitatea de a \u00eenlocui sau de a actualiza echipamentul).\nDe asemenea, va trebui s\u0103 pl\u0103ti\u021bi pentru software \u0219i licen\u021be telefonice.  <\/p>\n\n\n\n<p>VoIP, \u00eentre timp, este de obicei un serviciu cu abonament.\nCostul lunar va depinde de instrumentul de apelare \u0219i de planul pe care le utiliza\u021bi.\n <a href=\"https:\/\/test-staging.cloudtalk.io\/business-phone-system-pricing\/\">Costurile sistemului de telefonie<\/a> pentru <a href=\"https:\/\/test-staging.cloudtalk.io\/business-phone-system-pricing\/\">afaceri<\/a> VoIP tind s\u0103 se situeze \u00eentre 25 \u0219i 180 de dolari pe utilizator, pe lun\u0103, furnizorii oferind adesea pachete diferen\u021biate.\nDe exemplu, la CloudTalk, avem patru <a href=\"https:\/\/test-staging.cloudtalk.io\/ro\/preturi-pentru-softul-de-call-center\/\">modele de pre\u021buri<\/a>, de la un plan pentru \u00eencep\u0103tori care cost\u0103 doar 25 de dolari pe utilizator, pe lun\u0103, p\u00e2n\u0103 la un plan personalizat pentru \u00eentreprinderi.   <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#3 Calitatea apelurilor<\/h3>\n\n\n\n<p>Cu PBX, calitatea apelurilor depinde \u00een principal de hardware, care include routerele \u0219i modelele de telefoane.\nDac\u0103 sistemul este configurat corespunz\u0103tor \u0219i modelele de telefoane sunt de \u00eenalt\u0103 calitate, atunci \u0219i apelurile vor fi de calitate. <\/p>\n\n\n\n<p>\u00cen cazul VoIP, situa\u021bia este un pic mai complicat\u0103, deoarece pot exista mai multe cauze ale calit\u0103\u021bii sc\u0103zute a sunetului.\nUnul dintre cele mai frecvente motive este o <a href=\"https:\/\/www.auslogics.com\/en\/articles\/quick-fix-why-does-my-internet-keep-going-in-and-out\/\" target=\"_blank\" rel=\"noopener\">conexiune la internet<\/a> lent\u0103 sau <a href=\"https:\/\/www.auslogics.com\/en\/articles\/quick-fix-why-does-my-internet-keep-going-in-and-out\/\" target=\"_blank\" rel=\"noopener\">instabil\u0103<\/a>.\n\u00cen cazul \u00een care routerul nu este configurat corect, acest lucru ar putea provoca, de asemenea, \u00eent\u00e2rzieri ale apelurilor \u0219i sughi\u021buri p\u00e2n\u0103 la punctul \u00een care VoIP este inutilizabil.\nC\u0103\u0219tile angaja\u021bilor dvs. sau software-ul de apelare ar putea, de asemenea, s\u0103 afecteze calitatea apelurilor.     <br\/>Cu toate acestea, cu infrastructura potrivit\u0103 \u0219i furnizorul VoIP potrivit, calitatea apelurilor poate fi la fel de bun\u0103 sau mai bun\u0103 dec\u00e2t cea a sistemelor PBX tradi\u021bionale.\nCloudTalk, de exemplu, asigur\u0103 o <a href=\"https:\/\/test-staging.cloudtalk.io\/call-quality-at-cloudtalk\/\">calitate<\/a> ridicat\u0103 a <a href=\"https:\/\/test-staging.cloudtalk.io\/call-quality-at-cloudtalk\/\">apelurilor<\/a> prin intermediul unei infrastructuri de servere distribuite la nivel global.\nAceasta \u00eenseamn\u0103 un <strong>jitter mediu de numai 17,8 milisecunde<\/strong> \u0219i o <strong>laten\u021b\u0103 medie de numai 23 ms<\/strong>.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#4 Scalabilitate \u0219i u\u0219urin\u021b\u0103 de actualizare<\/h3>\n\n\n\n<p>Actualizarea sau scalarea unui <a href=\"https:\/\/test-staging.cloudtalk.io\/voip\/\">sistem VoIP<\/a> nu reprezint\u0103 cea mai mic\u0103 problem\u0103.\nDac\u0103 ave\u021bi nevoie, pute\u021bi trece cu u\u0219urin\u021b\u0103 la un plan VoIP cu o valoare mai mare, pute\u021bi comanda mai multe telefoane sau pute\u021bi ad\u0103uga noi utilizatori.   <\/p>\n\n\n\n<p>Dac\u0103 ave\u021bi nevoie de un alt num\u0103r de telefon (chiar \u0219i unul interna\u021bional) \u00een cadrul companiei dvs., pute\u021bi ad\u0103uga unul \u00een doar c\u00e2teva minute \u0219i \u00eel pute\u021bi utiliza imediat.  <\/p>\n\n\n\n<p>Dac\u0103 v\u0103 g\u00e2ndi\u021bi s\u0103 v\u0103 schimba\u021bi routerul sau telefonul actual cu modele mai noi, nici asta nu este o problem\u0103.\nPute\u021bi chiar s\u0103 utiliza\u021bi acela\u0219i plan VoIP \u00een birouri diferite!\nDe asemenea, pute\u021bi la fel de u\u0219or s\u0103 elimina\u021bi numerele de telefon sau s\u0103 trece\u021bi la un plan inferior.    <\/p>\n\n\n\n<p>VoIP <a href=\"https:\/\/test-staging.cloudtalk.io\/ro\/instrumente-de-call-center\/\">vine<\/a>, de asemenea, <a href=\"https:\/\/test-staging.cloudtalk.io\/ro\/instrumente-de-call-center\/\">cu mai multe caracteristici<\/a> care fie nu sunt disponibile pentru telefoanele PBX, fie sunt foarte scumpe de ad\u0103ugat.\nPute\u021bi chiar s\u0103 solicita\u021bi furnizorului VoIP s\u0103 adauge caracteristici personalizate de care are nevoie compania dumneavoastr\u0103. <\/p>\n\n\n\n<p>\u00centre timp, scalarea unui sistem PBX poate fi problematic\u0103, ca s\u0103 nu mai vorbim de costisitoare.\nDac\u0103 v\u0103 muta\u021bi \u00eentr-un birou nou, trebuie s\u0103 construi\u021bi infrastructura PBX de la zero.\nChiar \u0219i un lucru aparent simplu precum ad\u0103ugarea mai multor utilizatori la PBX este o provocare.   S-ar putea dovedi c\u0103 ve\u021bi avea nevoie mai \u00eent\u00e2i de linii noi care necesit\u0103 un modul diferit, iar respectivul modul necesit\u0103 o capacitate mult mai mare.  <\/p>\n\n\n\n<p>Pentru toate aceste lucruri, ve\u021bi avea nevoie de un tehnician cu experien\u021b\u0103.\n\u0218i odat\u0103 ce a\u021bi pl\u0103tit deja pentru un hardware nou sau a\u021bi semnat un contract de licen\u021b\u0103 pe termen lung, revenirea la set\u0103rile anterioare este aproape imposibil\u0103.\nAcela\u0219i lucru este valabil \u0219i pentru ad\u0103ugarea de noi caracteristici.\nAceasta ar putea fi costisitoare \u0219i dificil de realizat, deoarece ve\u021bi avea nevoie de un tehnician IT experimentat.   <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#5 Flexibilitate<\/h3>\n\n\n\n<p>Lipsa de flexibilitate a telefoanelor PBX este un alt lucru care poate cauza probleme.  <\/p>\n\n\n\n<p>Telefoanele PBX sunt de obicei proprietare, ceea ce \u00eenseamn\u0103 c\u0103 sunt legate de un anumit sistem sau furnizor.\nDori\u021bi s\u0103 trece\u021bi la un alt model de telefon sau furnizor?\nSe poate \u00eent\u00e2mpla s\u0103 trebuiasc\u0103 s\u0103 v\u0103 \u00eenlocui\u021bi \u00eentregul set de echipamente, deoarece modelele actuale nu vor fi compatibile.  <\/p>\n\n\n\n<p>Aici apare o alt\u0103 problem\u0103 notabil\u0103, mai ales acum c\u00e2nd munca la distan\u021b\u0103 \u0219i hibrid\u0103 este din ce \u00een ce mai popular\u0103.\nTelefoanele PBX pot fi utilizate numai \u00een interiorul biroului \u0219i numai cu modele de telefoane compatibile.\nAceasta \u00eenseamn\u0103 c\u0103 apelurile de la distan\u021b\u0103 ies din discu\u021bie.    <\/p>\n\n\n\n<p>C\u00e2nd vine vorba de sistemele VoIP, ave\u021bi mult mai multe op\u021biuni:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pute\u021bi utiliza orice telefon, at\u00e2ta timp c\u00e2t furnizorul dvs. ofer\u0103 o aplica\u021bie mobil\u0103<\/li>\n\n\n\n<li>De asemenea, le pute\u021bi utiliza oriunde exist\u0103 o conexiune stabil\u0103 la internet<\/li>\n\n\n\n<li>Este posibil ca agen\u021bii dvs. s\u0103 <a href=\"https:\/\/test-staging.cloudtalk.io\/ro\/aplicatii-de-call-center\/\">gestioneze apelurile direct de pe o aplica\u021bie de calculator<\/a><\/li>\n<\/ul>\n\n\n\n<p>Astfel, indiferent dac\u0103 sunt bloca\u021bi \u00eentr-un ambuteiaj sau lucreaz\u0103 \u00een modul home-office, agen\u021bii pot r\u0103spunde la apeluri \u00een acela\u0219i mod ca \u0219i cum ar fi la birou.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">#6 Fiabilitate \u0219i securitate<\/h3>\n\n\n\n<p>Dac\u0103 este instalat \u0219i \u00eentre\u021binut corespunz\u0103tor, un sistem PBX este fiabil \u0219i sigur.\nDeoarece se bazeaz\u0103 mai degrab\u0103 pe o re\u021bea telefonic\u0103 tradi\u021bional\u0103 <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/what-is-pstn\/\">PSTN<\/a> (Public Switched Telephone Network) dec\u00e2t pe o conexiune la internet, nu exist\u0103 niciun risc de atac al hackerilor.   <\/p>\n\n\n\n<p>Cu toate acestea, re\u021belele PSTN pot suferi \u00eentreruperi din cauza condi\u021biilor meteorologice extreme sau a altor evenimente care pot deteriora re\u021beaua extins\u0103.\nDe exemplu, dac\u0103 un vehicul intr\u0103 \u00eentr-un st\u00e2lp de telefonie \u0219i \u00eel face s\u0103 cad\u0103, afacerea dvs. poate pierde linia telefonic\u0103 p\u00e2n\u0103 la repararea acestuia.   <\/p>\n\n\n\n<p>Sistemele bazate pe VoIP, \u00een schimb, depind de internet.\nAceasta \u00eenseamn\u0103 c\u0103, \u00een cazul \u00een care \u00eentreprinderea dvs. \u00ee\u0219i pierde complet conexiunea la internet, este posibil s\u0103 piard\u0103 \u0219i capacitatea de a efectua \u0219i prelua apeluri. <\/p>\n\n\n\n<p>Cu toate acestea, solu\u021biile de apelare bazate pe software func\u021bioneaz\u0103 pe o gam\u0103 larg\u0103 de dispozitive.\nAstfel, chiar \u0219i \u00een cel mai r\u0103u scenariu, personalul dvs. ar putea \u00een continuare s\u0103 acceseze sistemul de pe telefonul mobil sau din alt\u0103 loca\u021bie. <\/p>\n\n\n\n<p>Cu furnizorul potrivit, solu\u021biile VoIP sunt, de asemenea, extrem de sigure.\nCloudTalk, de exemplu, implementeaz\u0103 <a href=\"https:\/\/test-staging.cloudtalk.io\/ro\/security-2\/\">standarde<\/a> stricte <a href=\"https:\/\/test-staging.cloudtalk.io\/ro\/security-2\/\">de securitate<\/a> pentru a asigura protec\u021bia de la un cap\u0103t la altul a datelor dvs. \u0219i ale clien\u021bilor dvs. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Alegerea \u00eentre PBX \u0219i VoIP: argumente pro \u0219i contra<\/h2>\n\n\n\n<p>Sunte\u021bi gata s\u0103 v\u0103 alege\u021bi sistemul de comunica\u021bii pentru afaceri?\nDac\u0103 ave\u021bi nevoie de un pic mai mult ajutor, iat\u0103 un rezumat al avantajelor \u0219i dezavantajelor PBX \u0219i VoIP: <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Pro \u0219i contra PBX tradi\u021bional<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Avantaje:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dac\u0103 afacerea dvs. are deja un sistem PBX tradi\u021bional, p\u0103strarea acestuia \u00eenseamn\u0103 c\u0103 nu pierde\u021bi ceea ce a\u021bi investit \u00een hardware \u0219i infrastructur\u0103.<\/li>\n\n\n\n<li>Uneori pute\u021bi avea un control mai mare asupra personaliz\u0103rii sau adapt\u0103rii sistemului, deoarece acesta v\u0103 apar\u021bine \u00een totalitate.\nCu toate acestea, este nevoie de timp \u0219i resurse semnificative pentru a face acest lucru. <\/li>\n\n\n\n<li>Utilizarea echipamentelor familiare, cum ar fi telefoanele fixe, poate fi mai confortabil\u0103 pentru unii lucr\u0103tori.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Cons:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>PBX-ul tradi\u021bional se bazeaz\u0103 pe PSTN \u0219i, \u00een multe \u021b\u0103ri, PSTN-ul este eliminat treptat.\nAceasta \u00eenseamn\u0103 c\u0103 sistemul dvs. de telefonie nu va fi preg\u0103tit pentru viitor. <\/li>\n\n\n\n<li>Costurile sunt de obicei mult mai mari.\nTrebuie s\u0103 pl\u0103ti\u021bi mai mult pentru instalare, iar apoi sunte\u021bi responsabil \u0219i pentru costurile de \u00eentre\u021binere curent\u0103. <\/li>\n\n\n\n<li>Caracteristicile sunt de obicei mult mai limitate.\nDe asemenea, este mult mai dificil &#8211; dac\u0103 nu chiar imposibil &#8211; s\u0103 integra\u021bi un sistem PBX tradi\u021bional cu CRM-uri \u0219i alte instrumente de afaceri bazate pe software. <\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Pro \u0219i contra VoIP<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Avantaje:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Solu\u021biile bazate pe VoIP sunt de obicei rapid \u0219i u\u0219or de instalat \u0219i configurat.\nOdat\u0103 ce echipele dvs. au desc\u0103rcat software-ul, acestea pot \u00eencepe s\u0103 lucreze \u00eentr-o chestiune de minute. <\/li>\n\n\n\n<li>Solu\u021biile sunt taxate pe baza unui abonament lunar.\nAcest lucru \u00eenseamn\u0103 c\u0103 suma pe care o pl\u0103ti\u021bi este constant\u0103, previzibil\u0103 \u0219i adesea mai mic\u0103 dec\u00e2t \u00een cazul unei alternative bazate pe linia fix\u0103. <\/li>\n\n\n\n<li>Gama de func\u021bii disponibile este mult mai larg\u0103, cu func\u021bii avansate bazate pe inteligen\u021b\u0103 artificial\u0103 oferite de cei mai buni furnizori.\nDe asemenea, integrarea sistemului dvs. de telefonie cu CRM-urile \u0219i alte instrumente este adesea simpl\u0103. <\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Cons:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dac\u0103 ave\u021bi o conexiune la internet slab\u0103 sau nesigur\u0103, jitterul \u0219i laten\u021ba pot afecta apelurile efectuate prin VoIP.<\/li>\n\n\n\n<li>Unii furnizori VoIP includ taxe ascunse \u00een pre\u021burile lor sau includ caracteristici utile doar \u00een planurile lor mai scumpe.\nCu toate acestea, alege\u021bi furnizorul potrivit \u0219i pute\u021bi evita acest lucru. <\/li>\n\n\n\n<li>Fiind o solu\u021bie bazat\u0103 pe internet, VoIP poate fi vulnerabil\u0103 la atacurile cibernetice.\nCu toate acestea, cele mai bune solu\u021bii sunt protejate prin m\u0103suri stricte de securitate. <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">PBX vs VoIP: \u00cen\u021belege\u021bi-le pe am\u00e2ndou\u0103 \u0219i alege\u021bi-o pe cea mai bun\u0103 pentru dvs.<\/h2>\n\n\n\n<p>At\u00e2t PBX, c\u00e2t \u0219i VoIP au avantajele \u0219i dezavantajele lor.  <\/p>\n\n\n\n<p>PBX este familiar, sigur \u0219i poate oferi o calitate ridicat\u0103 a apelurilor.\nCu toate acestea, at\u00e2t configurarea ini\u021bial\u0103, c\u00e2t \u0219i \u00eentre\u021binerea continu\u0103 a sistemului sunt costisitoare.\n\u00cen plus, re\u021beaua pe care se bazeaz\u0103 sistemele PBX tradi\u021bionale &#8211; PSTN &#8211; este din ce \u00een ce mai mult eliminat\u0103 la nivel mondial.    <\/p>\n\n\n\n<p>\u00cen acela\u0219i timp, solu\u021biile VoIP sunt foarte flexibile \u0219i scalabile, iar costurile de instalare \u0219i func\u021bionare sunt mult mai mici dec\u00e2t \u00een cazul liniilor tradi\u021bionale.\nPerforman\u021bele VoIP depind \u00een mare m\u0103sur\u0103 de capacit\u0103\u021bile conexiunii la internet, \u00eens\u0103 majoritatea \u00eentreprinderilor moderne dispun de o conexiune puternic\u0103. <\/p>\n\n\n\n<p>Ave\u021bi deja un PBX tradi\u021bional \u00een func\u021biune?\nCloudtalk v\u0103 poate ajuta s\u0103 trece\u021bi de la configura\u021bia PBX \u00eenvechit\u0103 la VoIP \u0219i s\u0103 v\u0103 ofere toate beneficiile<a href=\"https:\/\/test-staging.cloudtalk.io\/ro\/perioada-de-incercare-cloudtalk-14-zile\/\">.<\/a> <\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#DFF0F6\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Intra\u021bi \u00een contact.<\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"560\" height=\"394\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/alternative-pages-illustration4.svg\" alt=\"\" class=\"wp-image-201222\"\/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/ro\/perioada-de-incercare-cloudtalk-14-zile\/\">\u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>24% dintre \u00eentreprinderi folosesc \u00eenc\u0103 serviciile de telefonie tradi\u021bionale, \u00een timp ce 36% dintre cump\u0103r\u0103torii de software prefer\u0103 solu\u021biile VoIP&#8230;<\/p>\n","protected":false},"author":31,"featured_media":213220,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[727],"tags":[],"class_list":["post-231027","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-voip-ro"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/posts\/231027","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/users\/31"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/comments?post=231027"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/posts\/231027\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media\/213220"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media?parent=231027"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/categories?post=231027"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/tags?post=231027"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}