{"id":230944,"date":"2024-07-26T21:01:04","date_gmt":"2024-07-26T19:01:04","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/cloud-ivr-ce-este-si-5-beneficii-pentru-afacerea-dvs\/"},"modified":"2024-08-12T12:39:07","modified_gmt":"2024-08-12T10:39:07","slug":"cloud-ivr-ce-este-si-5-beneficii-pentru-afacerea-dvs","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/ro\/blog\/cloud-ivr-ce-este-si-5-beneficii-pentru-afacerea-dvs\/","title":{"rendered":"Cloud IVR: Ce este \u0219i 5 beneficii pentru afacerea dvs."},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">Cloud IVR: Ce este \u0219i de ce este mai bun dec\u00e2t alternativa on-Premises<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/programeaza-un-demo\/\" style=\"border-radius:3px\">CONTACT V\u00c2NZ\u0102RI<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/perioada-de-incercare-cloudtalk-14-zile\/\" style=\"border-radius:3px\">\u00ceNCEARC\u0102 GRATUIT<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3.png\" alt=\"\" class=\"wp-image-207599\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/blog-illustration-1-3-88x50.png 88w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure><\/div>\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">Scalabilitatea, flexibilitatea, fiabilitatea \u0219i eficien\u021ba costurilor reprezint\u0103 standardul de aur pentru software-ul modern.\n <em>Pute\u021bi<\/em> ob\u021bine toate acestea cu solu\u021bii on-premise, dar nu este u\u0219or.\nDe multe ori cost\u0103 o mul\u021bime de bani, at\u00e2t \u00een avans, c\u00e2t \u0219i pentru \u00eentre\u021binere \u0219i actualiz\u0103ri.  <\/p>\n\n\n\n<p>Deci, care este alternativa?\nSolu\u021bii bazate pe cloud. <a href=\"https:\/\/learn.pluralsight.com\/resource\/offers\/2023\/state-of-cloud?utm_source=google&amp;utm_medium=paid-search&amp;utm_campaign=upskilling-and-reskilling&amp;utm_term=b2b-emea-whitepaper-state-of-cloud&amp;utm_content=whitepaper-cloud&amp;gad_source=1&amp;gclid=CjwKCAjw7-SvBhB6EiwAwYdCAdxCcxn11FbtmTIsu2qxv08zb_5qqOmAGiJZyhcfTrz0KhJdP_-QfRoCCToQAvD_BwE\" target=\"_blank\" rel=\"noopener\">70% dintre \u00eentreprinderi<\/a> au deja mai mult de jum\u0103tate din infrastructura lor software \u00een cloud \u0219i, potrivit factorilor de decizie din domeniul IT la nivel mondial, <a href=\"https:\/\/llcbuddy.com\/data\/cloud-migration-statistics\/\" target=\"_blank\" rel=\"noopener\">95% din toate volumele de lucru<\/a> vor fi \u00een cloud \u00een urm\u0103torii cinci ani. <\/p>\n\n\n\n<p>Cloud IVR, de exemplu, este o solu\u021bie de comunica\u021bii eficient\u0103 din punct de vedere al costurilor, agil\u0103 \u0219i u\u0219or de scalat care &#8211; dac\u0103 alege\u021bi furnizorul potrivit &#8211; vine cu garan\u021bii de uptime pentru a asigura fiabilitatea.\n\u0218i acesta este doar \u00eenceputul avantajelor cloud IVR. <\/p>\n\n\n\n<p>S\u0103 analiz\u0103m de ce serviciile cloud sunt at\u00e2t de atr\u0103g\u0103toare \u0219i cum IVR bazat pe cloud dep\u0103\u0219e\u0219te alternativele sale on-premise.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Principalele concluzii:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cloud IVR este un software de r\u0103spuns vocal interactiv g\u0103zduit \u00een cloud.<\/li>\n\n\n\n<li>Solu\u021biile g\u0103zduite \u00een cloud permit \u00eentreprinderilor s\u0103 acceseze func\u021bii software sofisticate pentru un abonament lunar redus; de exemplu, <a href=\"https:\/\/test-staging.cloudtalk.io\/ro\/preturi-pentru-softul-de-call-center\/\">cel mai accesibil plan<\/a> al CloudTalk este de doar 25 de dolari pe utilizator, pe lun\u0103.<\/li>\n\n\n\n<li>IVR \u00een cloud este mai rentabil, mai fiabil \u0219i mai scalabil dec\u00e2t alternativele on-premise.<\/li>\n\n\n\n<li>Solu\u021biile IVR \u00een cloud potrivite v\u0103 pot ajuta afacerea s\u0103 reduc\u0103 costurile opera\u021bionale, ajut\u00e2ndu-v\u0103 s\u0103 oferi\u021bi op\u021biuni de self-service, s\u0103 permite\u021bi personalului s\u0103 lucreze de la distan\u021b\u0103 \u0219i multe altele.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Ce este Cloud IVR?<\/h2>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/ro\/ce-este-ivr-raspuns-vocal-interactiv\/\">IVR<\/a> \u00eenseamn\u0103 r\u0103spuns vocal interactiv.\nCu un sistem IVR, clien\u021bii intr\u0103 \u00een contact cu solicit\u0103ri pre\u00eenregistrate care \u00eei ajut\u0103 s\u0103 \u00ee\u0219i determine rapid nevoile \u0219i s\u0103 ajung\u0103 rapid la persoana sau departamentul potrivit. <\/p>\n\n\n\n<p>Serviciile IVR \u00een cloud sunt g\u0103zduite \u00een cloud \u0219i func\u021bioneaz\u0103 din cloud.\nAcestea nu depind de hardware-ul fizic de la sediul \u00eentreprinderii dumneavoastr\u0103.\n\u00cen schimb, accesa\u021bi software-ul g\u0103zduit de furnizorul dvs. prin intermediul unei conexiuni la internet.  <\/p>\n\n\n\n<p>Software-ul IVR Cloud este, \u00een general, furnizat \u00een regim SaaS (Software as a Service), iar \u00eentreprinderile pot personaliza sistemul \u00een func\u021bie de nevoile lor.\nCu toate acestea, acestea nu trebuie s\u0103 \u00ee\u0219i fac\u0103 griji cu privire la g\u0103zduirea, actualizarea sau \u00eentre\u021binerea infrastructurii. <\/p>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">Desc\u0103rca\u021bi cartea noastr\u0103 electronic\u0103, g\u0103si\u021bi-o pe a dvs. \u0219i dezvolta\u021bi-v\u0103 afacerea!<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"635\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/eBook-8-cloud-center-tools.svg\" alt=\"\" class=\"wp-image-177260\"\/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/cloud-contact-center-ebook\/\">Cite\u0219te gratuit<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Cloud IVR vs IVR la fa\u021ba locului<\/h2>\n\n\n\n<p>Pentru companiile mari care dispun de mult spa\u021biu \u0219i de un departament IT calificat, o solu\u021bie IVR on-premise poate oferi un control mai mare.\nPentru companiile care doresc s\u0103 ob\u021bin\u0103 caracteristici premium \u0219i un randament mai bun al investi\u021biei (ROI) pentru cheltuieli ini\u021biale mai mici, o solu\u021bie cloud este probabil mai potrivit\u0103. <\/p>\n\n\n\n<p>S\u0103 arunc\u0103m o privire la modul \u00een care solu\u021biile IVR cloud \u0219i cele on-premise se compar\u0103 \u00eentre ele:<\/p>\n\n\n\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Cloud;IVR\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-left\"><strong><strong>Cloud IVR<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"On;Premises;IVR\">\n<div class=\"wp-block-group ct-table-header-group third-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-left has-deep-blue-sky-color has-text-color has-link-color wp-elements-6ad3112880e3533dff1ca509e2b74819\"><strong>IVR la fa\u021ba locului<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\"><strong><strong>COSTURI<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Rentabil.\nNu exist\u0103 costuri hardware \u0219i pl\u0103ti\u021bi pentru ceea ce utiliza\u021bi. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Instalarea \u0219i \u00eentre\u021binerea serverului pot fi costisitoare.\nToate costurile de securitate \u0219i actualizare cad \u00een sarcina companiei dumneavoastr\u0103. <\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><strong>SCALABILITATE<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>U\u0219or scalabil prin simpla ad\u0103ugare a mai multor utilizatori \u0219i\/sau actualizarea pachetului.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Necesit\u0103 actualiz\u0103ri costisitoare \u0219i consumatoare de timp pentru a se extinde.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><strong>TEHNOLOGIE<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Caracteristici tehnologice sofisticate g\u0103zduite pe servere cloud puternice.\nTehnologia \u0219i serviciile bazate pe cloud sunt actualizate frecvent. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Pot fi sofisticate din punct de vedere tehnologic, \u00een func\u021bie de domeniul de aplicare, resursele \u0219i capacit\u0103\u021bile \u00eentreprinderii.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong><strong>SECURITATE<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Securitatea este gestionat\u0103 de compania gazd\u0103.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Securitatea trebuie s\u0103 fie gestionat\u0103 chiar de c\u0103tre companie.\nAcest lucru creeaz\u0103 munc\u0103 suplimentar\u0103, dar ofer\u0103, de asemenea, companiei un control mai mare. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Beneficiile Cloud IVR \u00een toate domeniile afacerii dvs.<\/h2>\n\n\n\n<p>S\u0103 aprofund\u0103m pu\u021bin beneficiile poten\u021biale ale unei solu\u021bii IVR bazate pe cloud:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1 Ob\u021bine\u021bi func\u021bii mai avansate<\/h3>\n\n\n\n<p>O solu\u021bie IVR cloud pe baz\u0103 de abonament v\u0103 poate oferi acces la func\u021bii foarte avansate la costuri accesibile.  <\/p>\n\n\n\n<p>De\u0219i nu este imposibil s\u0103 ob\u021bine\u021bi aceste caracteristici sofisticate cu o solu\u021bie on-premise, este de obicei mai scump \u0219i necesit\u0103 mult mai mult timp \u0219i efort pentru a fi realizat.<\/p>\n\n\n\n<p>Cu un IVR \u00een cloud, pute\u021bi ob\u021bine cu u\u0219urin\u021b\u0103 caracteristici precum inteligen\u021ba conversa\u021biei bazat\u0103 pe AI, <a href=\"https:\/\/test-staging.cloudtalk.io\/ro\/call-flow-designer\/\">fluxuri de apeluri<\/a> personalizabile, analiz\u0103 avansat\u0103 a datelor, integrare CRM perfect\u0103 \u0219i multe altele.  <\/p>\n\n\n\n<p>Este simplu \u0219i eficient din punct de vedere al costurilor s\u0103 achizi\u021biona\u021bi aceste caracteristici \u0219i pute\u021bi ad\u0103uga cu u\u0219urin\u021b\u0103 mai multe atunci c\u00e2nd ave\u021bi nevoie de ele prin actualizarea pachetului dvs.<\/p>\n\n\n\n<p>De asemenea, este demn de remarcat faptul c\u0103 serviciile bazate pe cloud tind s\u0103 adauge func\u021bii mai rapid \u0219i mai frecvent dec\u00e2t ar putea face-o inginerii de la fa\u021ba locului.\nCompaniile bazate pe cloud \u00ee\u0219i pot dedica \u00eentregul timp \u0219i resursele pentru a-\u0219i men\u021bine opera\u021biunile la v\u00e2rf, ceea ce \u00eenseamn\u0103 c\u0103 tind s\u0103 aib\u0103 cele mai sofisticate \u0219i actualizate caracteristici disponibile. <\/p>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">2 Reducerea costurilor opera\u021bionale<\/h3>\n\n\n\n<p>O solu\u021bie IVR on-premise bun\u0103 poate fi costisitoare.\nFoarte scump\u0103. Conform <a href=\"https:\/\/www.quicksprout.com\/ivr-pricing\/\" target=\"_blank\" rel=\"noopener\">estim\u0103rilor<\/a>, chiar \u0219i cea mai simpl\u0103 configura\u021bie IVR on-premise presupune costuri ini\u021biale de c\u00e2teva mii de dolari, care cresc rapid la zeci \u0219i sute de mii pe m\u0103sur\u0103 ce ad\u0103uga\u021bi func\u021bii.   <\/p>\n\n\n\n<p>\u0218i asta f\u0103r\u0103 a lua \u00een considerare cheltuielile generale de func\u021bionare a unui server local \u0219i costurile curente de \u00eentre\u021binere.<\/p>\n\n\n\n<p>\u00cen schimb, o solu\u021bie cloud v\u0103 permite s\u0103 accesa\u021bi cea mai sofisticat\u0103 tehnologie IVR pentru doar 16 $ pe utilizator, pe lun\u0103.\nPentru toate companiile, cu excep\u021bia celor mai mari, acest lucru este mult mai eficient din punct de vedere al costurilor \u0219i ofer\u0103 mult mai mult ROI dec\u00e2t o solu\u021bie on-premises.<br\/>Arunca\u021bi o privire la <a href=\"https:\/\/test-staging.cloudtalk.io\/ivr-phone-system-price\/\">ghidul<\/a> nostru <a href=\"https:\/\/test-staging.cloudtalk.io\/ivr-phone-system-price\/\">de pre\u021buri IVR<\/a> pentru a ob\u021bine o idee clar\u0103 a costurilor IVR \u0219i a modului \u00een care diferi\u021bi furnizori se compar\u0103. <\/p>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">3 Permite\u021bi personalului s\u0103 lucreze de la distan\u021b\u0103<\/h3>\n\n\n\n<p>Munca la distan\u021b\u0103 este viitorul. <a href=\"https:\/\/buffer.com\/state-of-remote-work\/2023\" target=\"_blank\" rel=\"noopener\">Sondajele \u0219i studiile<\/a> arat\u0103 c\u0103 lucr\u0103torii de la distan\u021b\u0103 \u0219i hibrizi se concentreaz\u0103 mai u\u0219or, sunt mai productivi \u0219i au un echilibru mai bun \u00eentre via\u021ba profesional\u0103 \u0219i cea privat\u0103 dec\u00e2t lucr\u0103torii de la fa\u021ba locului.\nAcest lucru face ca munca la distan\u021b\u0103 s\u0103 fie incredibil de atractiv\u0103 at\u00e2t pentru angajatori, c\u00e2t \u0219i pentru angaja\u021bi. <\/p>\n\n\n\n<p>\u00cen trecut, c\u00e2nd opera\u021biunile centrelor de contact erau limitate la modelul on-premise, munca de la distan\u021b\u0103 pentru agen\u021bii centrelor de apel nu era posibil\u0103.\nAcesta nu este cazul cu IVR cloud \u0219i alte software-uri g\u0103zduite \u00een cloud.   <\/p>\n\n\n\n<p>Cu un sistem IVR bazat pe cloud, agen\u021bii dvs. pot lucra practic de oriunde din lume cu o conexiune la internet. <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/top-6-collaboration-tools-for-remote-teams-in-2022\/\">Instrumentele pentru echipele de la distan\u021b\u0103<\/a> permit colaborarea la distan\u021be uria\u0219e \u0219i men\u021bin utilitatea \u0219i securitatea la un nivel maxim.  <\/p>\n\n\n\n<p>Personalul centrelor de apeluri \u0219i de contact nu mai trebuie s\u0103 fie legat de o loca\u021bie fizic\u0103.\nAce\u0219tia pot accesa solu\u021bii de apelare precum CloudTalk \u0219i se pot apuca de lucru oriunde s-ar afla. <\/p>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">4 Cre\u0219tere \u0219i sc\u0103dere mai u\u0219oar\u0103 a scalei<\/h3>\n\n\n\n<p>Scalabilitatea este mult mai important\u0103 dec\u00e2t a\u021bi putea crede.\nInvesti\u021bia \u00een software care este greu de scalat implic\u0103 o mul\u021bime de <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/scalability-lost-revenue\/\">costuri ascunse<\/a>, inclusiv timpi de inactivitate suplimentari \u0219i pierderi de venituri. <\/p>\n\n\n\n<p>Spre exemplu, datele CloudTalk sugereaz\u0103 c\u0103 \u00eentreprinderile pot <strong>pierde \u00een medie 10 000 de dolari din venituri <\/strong>din cauza perioadelor de nefunc\u021bionare cauzate de simpla schimbare de software.\n\u00cempreun\u0103 cu celelalte costuri ale perioadelor de nefunc\u021bionare, pre\u021bul total pl\u0103tit de companii se acumuleaz\u0103 rapid. <\/p>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-1024x576.png\" alt=\"Costuri de indisponibilitate pe industrie SaaS  \" class=\"wp-image-181048\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime-88x50.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/SIB_Scalability_Downtime.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Cu cloud IVR, aceasta nu este o problem\u0103.\nSistemele precum CloudTalk se extind cu u\u0219urin\u021b\u0103 pe m\u0103sur\u0103 ce afacerea dvs. cre\u0219te.\nAdesea, este la fel de simplu ca actualizarea abonamentului.\nFie c\u0103 trebuie s\u0103 ad\u0103uga\u021bi un singur utilizator nou sau s\u0103 v\u0103 extinde\u021bi afacerea pe mai multe continente, o pute\u021bi face cu c\u00e2teva clicuri.   <\/p>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">5 Bucura\u021bi-v\u0103 de o fiabilitate sporit\u0103 \u0219i de o asisten\u021b\u0103 mai bun\u0103<\/h3>\n\n\n\n<p>Timpul de inactivitate poate fi o mare problem\u0103.\nP\u00e2n\u0103 la <a href=\"https:\/\/www.pingdom.com\/outages\/average-cost-of-downtime-per-industry\/\" target=\"_blank\" rel=\"noopener\">98% dintre \u00eentreprinderi<\/a> spun c\u0103 o singur\u0103 or\u0103 de nefunc\u021bionare cost\u0103 peste 100.000 de dolari \u00een pierdere de productivitate.\nPrin urmare, este important ca sistemul dvs. IVR s\u0103 fie c\u00e2t mai fiabil posibil.  <\/p>\n\n\n\n<p>Dac\u0103 IVR-ul dvs. on-premise nu func\u021bioneaz\u0103, ave\u021bi probleme.\nChiar dac\u0103 ave\u021bi ingineri fantastici, tot ve\u021bi suferi o perioad\u0103 de nefunc\u021bionare semnificativ\u0103 \u00een timp ce ace\u0219tia vor rezolva problema. <\/p>\n\n\n\n<p>Aceasta nu este o problem\u0103 cu cloud IVR.<\/p>\n\n\n\n<p>Furnizorii Cloud IVR precum CloudTalk ofer\u0103 o garan\u021bie de uptime (SLA-ul de uptime al CloudTalk este de 99,99%), ceea ce \u00eenseamn\u0103 c\u0103 se dedic\u0103 furniz\u0103rii unui serviciu fiabil.\nAce\u0219tia au ingineri disponibili 24\/7 pentru a monitoriza sistemul \u0219i pentru a men\u021bine func\u021bionarea normal\u0103 a acestuia.\nDe asemenea, au backup-uri care intr\u0103 \u00een ac\u021biune \u00een cazul pu\u021bin probabil \u00een care ceva nu merge bine.  <\/p>\n\n\n\n<p>\u0218i, dac\u0103 ave\u021bi o problem\u0103 cu software-ul sau abonamentul, pute\u021bi intra rapid \u0219i u\u0219or \u00een contact cu personalul experimentat care v\u0103 va putea ajuta.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Bucura\u021bi-v\u0103 de scalabilitate, flexibilitate \u0219i fiabilitate cu Cloud IVR<\/h2>\n\n\n\n<p>Cloud IVR este mai u\u0219or de personalizat \u0219i scalabil dec\u00e2t alternativele on-premise, dar \u00eenc\u0103 se ridic\u0103 la nivelul sistemelor mai vechi \u00een ceea ce prive\u0219te fiabilitatea \u0219i securitatea.\n\u0218i toate acestea pentru costul redus al unui abonament lunar. <\/p>\n\n\n\n<p>Pentru a avea acces la o tehnologie IVR de neegalat, care va cre\u0219te odat\u0103 cu afacerea dumneavoastr\u0103, contacta\u021bi-ne ast\u0103zi sau <a href=\"https:\/\/test-staging.cloudtalk.io\/ro\/perioada-de-incercare-cloudtalk-14-zile\/\">\u00eencepe\u021bi o \u00eencercare gratuit\u0103<\/a>.<\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading ct-block-article-faq-header\">Cloud IVR \u00centreb\u0103ri frecvente<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Care este diferen\u021ba dintre Hosted \u0219i Cloud IVR?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Un <a href=\"https:\/\/staging.cloudtalk.io\/blog\/hosted-ivr\/\" target=\"_blank\" rel=\"noopener\">IVR g\u0103zduit<\/a> este o solu\u021bie IVR care este g\u0103zduit\u0103 de un furnizor ter\u021b.<br \/>\nAceasta poate fi \u00een cloud &#8211; ca \u00een cazul solu\u021biei IVR \u00een cloud &#8211; dar se poate baza \u0219i pe hardware fizic (servere) la sediul acestora. <\/p>\n<p>Cloud IVR, pe de alt\u0103 parte, exist\u0103 \u00een \u00eentregime \u00een cloud.<br \/>\nEste o solu\u021bie complet virtual\u0103, care func\u021bioneaz\u0103 prin utilizarea unei tehnologii precum Voice over Internet Protocol (VoIP).   <\/p>\n<p>Deoarece nu se bazeaz\u0103 pe hardware fizic, este adesea mult mai fiabil\u0103 dec\u00e2t solu\u021biile IVR g\u0103zduite sau la fa\u021ba locului.<br \/>\nDe asemenea, este u\u0219or accesibil\u0103 de oriunde din lume. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">IVR utilizeaz\u0103 inteligen\u021ba artificial\u0103?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>IA este adesea utilizat\u0103 \u00een sistemele IVR pentru a le face mai personalizate, intuitive \u0219i eficiente.<br \/>\nDe exemplu, inteligen\u021ba artificial\u0103 de conversa\u021bie poate fi implementat\u0103 pentru a detecta indicii contextuale \u00een discursul clientului, pentru a intui nevoile clientului \u0219i pentru a-l direc\u021biona rapid c\u0103tre persoana sau serviciul potrivit. <\/p>\n<p>CloudTalk utilizeaz\u0103 inteligen\u021ba artificial\u0103 pentru a \u00eembun\u0103t\u0103\u021bi experien\u021ba clien\u021bilor, pentru a sprijini echipele \u0219i pentru a ajuta agen\u021bii centrelor de contact s\u0103 dea tot ce au mai bun.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1673205890952\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ce este un flux de apeluri IVR?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Un flux de apeluri IVR este o rut\u0103 pe care sunt direc\u021bionate apelurile clien\u021bilor.<br \/>\nUn sistem IVR bun va utiliza o serie de meniuri.<br \/>\nIVR va prezenta fiec\u0103rui apelant un num\u0103r de op\u021biuni \u0219i \u00eei va direc\u021biona apelul prin flux \u00een func\u021bie de r\u0103spunsurile sale.  <\/p>\n<p>Cu CloudTalk, v\u0103 pute\u021bi proiecta propriile fluxuri de apeluri intuitive \u0219i personalizate pentru a v\u0103 ajuta clien\u021bii s\u0103 ajung\u0103 c\u00e2t mai repede la persoana, serviciul sau departamentul potrivit.<br \/>\nUn flux de apeluri bine conceput, combinat cu un IVR sofisticat bazat pe inteligen\u021b\u0103 artificial\u0103, \u00eei va ajuta pe clien\u021bii dvs. s\u0103 ob\u021bin\u0103 cea mai bun\u0103 experien\u021b\u0103 posibil\u0103 \u00een call center. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711628696876\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Cu ce alte tehnologii func\u021bioneaz\u0103 Cloud IVR?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Cloud IVR func\u021bioneaz\u0103 cel mai bine atunci c\u00e2nd este combinat cu alte tehnologii de centre de apeluri \u0219i de contact.<br \/>\n\u00cen special, distribu\u021bia automat\u0103 a apelurilor (ACD), inteligen\u021ba artificial\u0103 a conversa\u021biei \u0219i rutarea inteligent\u0103 a apelurilor pot fi instrumentale &#8211; \u00eempreun\u0103 cu IVR &#8211; \u00een eficientizarea c\u0103l\u0103toriilor clien\u021bilor.   <\/p>\n<p>Solu\u021bia CloudTalk dispune de toate aceste tehnologii \u0219i se integreaz\u0103 cu instrumente de afaceri precum Zendesk, Salesforce \u0219i altele.<br \/>\nAcest lucru v\u0103 permite s\u0103 extrage\u021bi analize din fiecare parte a afacerii dvs. \u0219i s\u0103 turna\u021bi toate aceste cuno\u0219tin\u021be \u0219i informa\u021bii \u00een comunic\u0103rile dvs. <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Scalabilitatea, flexibilitatea, fiabilitatea \u0219i eficien\u021ba costurilor reprezint\u0103 standardul de aur pentru software-ul modern. Pute\u021bi ob\u021bine toate acestea cu solu\u021bii on-premise,&#8230;<\/p>\n","protected":false},"author":132,"featured_media":207607,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-230944","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/posts\/230944","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/users\/132"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/comments?post=230944"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/posts\/230944\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media\/207607"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media?parent=230944"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/categories?post=230944"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/tags?post=230944"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}