{"id":230901,"date":"2024-07-26T18:30:28","date_gmt":"2024-07-26T16:30:28","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/ce-este-hosted-pbxcum-functioneaza-beneficii-multe-altele\/"},"modified":"2024-08-12T11:18:06","modified_gmt":"2024-08-12T09:18:06","slug":"ce-este-hosted-pbxcum-functioneaza-beneficii-multe-altele","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/ro\/blog\/ce-este-hosted-pbxcum-functioneaza-beneficii-multe-altele\/","title":{"rendered":"Ce este Hosted PBX? Cum func\u021bioneaz\u0103, beneficii + multe altele"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">Ce este Hosted PBX, cum func\u021bioneaz\u0103 \u0219i de ce afacerea dumneavoastr\u0103 ar putea avea nevoie de el?<\/h1>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Cloudtalks-2024-Top-Sales-Software-Picks-1.png\" alt=\"\" class=\"wp-image-202853\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Cloudtalks-2024-Top-Sales-Software-Picks-1.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Cloudtalks-2024-Top-Sales-Software-Picks-1-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Cloudtalks-2024-Top-Sales-Software-Picks-1-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Cloudtalks-2024-Top-Sales-Software-Picks-1-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Cloudtalks-2024-Top-Sales-Software-Picks-1-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Cloudtalks-2024-Top-Sales-Software-Picks-1-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Cloudtalks-2024-Top-Sales-Software-Picks-1-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Cloudtalks-2024-Top-Sales-Software-Picks-1-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Cloudtalks-2024-Top-Sales-Software-Picks-1-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Cloudtalks-2024-Top-Sales-Software-Picks-1-88x50.png 88w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure><\/div>\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\">Telefonul fix tradi\u021bional devine din ce \u00een ce mai \u00eenvechit &#8211; p\u00e2n\u0103 \u00een punctul \u00een care unele \u021b\u0103ri \u00eel elimin\u0103 complet.\nCa r\u0103spuns, multe \u00eentreprinderi s-au orientat c\u0103tre PBX-ul g\u0103zduit, f\u0103c\u00e2nd ca dimensiunea pie\u021bei s\u0103 explodeze p\u00e2n\u0103 la <a href=\"https:\/\/www.researchnester.com\/reports\/hosted-pbx-market\/4932\" target=\"_blank\" rel=\"noopener\"> 63 de miliarde de dolari<\/a>.   <\/p>\n\n\n\n<p>\u0218i trec\u00e2nd la PBX-ul g\u0103zduit, ace\u0219tia culeg unele beneficii destul de interesante: De exemplu, economii de costuri, flexibilitate la distan\u021b\u0103 \u0219i caracteristici bogate, bazate pe inteligen\u021b\u0103 artificial\u0103.<\/p>\n\n\n\n<p>A\u0219adar, este timpul s\u0103 urma\u021bi exemplul?\nL\u0103sa\u021bi-ne s\u0103 v\u0103 prezent\u0103m argumentele \u00een favoarea PBX-ului g\u0103zduit pentru a v\u0103 ajuta s\u0103 lua\u021bi o decizie \u00een cuno\u0219tin\u021b\u0103 de cauz\u0103. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Principalele concluzii:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Un PBX g\u0103zduit este un sistem de telefonie pentru gestionarea apelurilor, care este g\u0103zduit departe de sediul afacerii dvs. de c\u0103tre un furnizor ter\u021b.  <\/li>\n\n\n\n<li>Pentru a utiliza solu\u021biile PBX g\u0103zduite ave\u021bi nevoie de un furnizor, de o conexiune la internet \u0219i de orice dispozitiv VoIP (telefon, computer desktop, tablet\u0103 etc.).<\/li>\n\n\n\n<li>Hosted PBX este mai u\u0219or de configurat, mai eficient din punct de vedere al costurilor, mai scalabil \u0219i mai rezistent la viitor dec\u00e2t o alternativ\u0103 tradi\u021bional\u0103, la fa\u021ba locului.<\/li>\n\n\n\n<li>Atunci c\u00e2nd alege\u021bi un furnizor de PBX g\u0103zduit, ar trebui s\u0103 lua\u021bi \u00een considerare caracteristicile, planurile tarifare, asisten\u021ba \u0219i u\u0219urin\u021ba cu care solu\u021bia lor se integreaz\u0103 cu alte instrumente de afaceri.  <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Ce este Hosted PBX?<\/h2>\n\n\n\n<p>O <a href=\"https:\/\/test-staging.cloudtalk.io\/pbx\/\">solu\u021bie PBX<\/a> g\u0103zduit\u0103 ofer\u0103 o serie de func\u021bionalit\u0103\u021bi \u0219i beneficii, pe care le vom explora imediat.\nTotu\u0219i, pentru a \u00een\u021belege ce este PBX-ul g\u0103zduit, trebuie mai \u00eent\u00e2i s\u0103 \u00een\u021belege\u021bi ce este PBX-ul.   <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Ce este un PBX (Private Branch Exchange)?<\/h3>\n\n\n\n<p>Un Private Branch Exchange este un sistem telefonic privat de afaceri pe care companiile \u00eel folosesc pentru a conecta \u0219i direc\u021biona apelurile interne \u0219i externe.  <\/p>\n\n\n\n<p>Mai mul\u021bi utilizatori pot fi conecta\u021bi la o singur\u0103 linie \u0219i direc\u021biona\u021bi prin intermediul extensiilor lor unice.\nAcest lucru v\u0103 permite s\u0103 efectua\u021bi apeluri interne gratuite \u0219i s\u0103 direc\u021biona\u021bi apelurile primite la locul potrivit prin intermediul unui singur num\u0103r de telefon. <\/p>\n\n\n\n<p>Sistemele PBX sunt disponibile \u00een trei variante principale: PBX tradi\u021bional, IP PBX \u0219i PBX g\u0103zduit.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>PBX-ul tradi\u021bional<\/strong> este un sistem local care se conecteaz\u0103 la re\u021beaua telefonic\u0103 public\u0103 comutat\u0103 (PSTN).\nAcestea utilizeaz\u0103 linii telefonice fizice, analogice, pentru a transmite date vocale.   <\/li>\n\n\n\n<li><strong>IP PBX<\/strong>, sau PBX digital, utilizeaz\u0103 VoIP pentru a transmite apelurile prin intermediul unei conexiuni la internet.\nAcesta poate fi instalat la biroul dvs. sau \u00een loca\u021bia unui furnizor ter\u021b, unde este furnizat ca un serviciu IP PBX g\u0103zduit.   <\/li>\n\n\n\n<li>Apoi exist\u0103 <strong>sistemele de telefonie PBX g\u0103zduite<\/strong>, pe care le vom explora mai \u00een detaliu \u00een continuare.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Ce \u00eenseamn\u0103 pentru un PBX s\u0103 fie &#8222;g\u0103zduit&#8221;?<\/h3>\n\n\n\n<p>Un PBX g\u0103zduit &#8211; cunoscut uneori \u0219i sub numele de HPBX &#8211; este un sistem telefonic virtual g\u0103zduit \u00een afara sediului de c\u0103tre un furnizor de servicii ter\u021b.\nAcesta utilizeaz\u0103 tehnologia Voice over Internet Protocol (VoIP) care permite companiilor s\u0103 efectueze \u0219i s\u0103 gestioneze apeluri pe internet.   <\/p>\n\n\n\n<p>Acest lucru \u00eenseamn\u0103, \u00een esen\u021b\u0103, c\u0103 sistemul dvs. de telefonie este g\u0103zduit \u00een afara loca\u021biei de c\u0103tre un furnizor de servicii, mai degrab\u0103 dec\u00e2t la loca\u021bia fizic\u0103 a afacerii dvs.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"684\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-13-at-15.34.29-1024x684.png\" alt=\"Cum func&#x21B;ioneaz&#x103; PBX-ul g&#x103;zduit\" class=\"wp-image-204233\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-13-at-15.34.29-1024x684.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-13-at-15.34.29-300x200.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-13-at-15.34.29-768x513.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-13-at-15.34.29-1536x1025.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-13-at-15.34.29-2048x1367.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-13-at-15.34.29-1618x1080.png 1618w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-13-at-15.34.29-1111x742.png 1111w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-13-at-15.34.29-641x428.png 641w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-13-at-15.34.29-424x283.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-13-at-15.34.29-169x113.png 169w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-13-at-15.34.29-88x59.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Sursa: Gradwell<\/figcaption><\/figure>\n\n\n\n<p>Furnizorul g\u0103zduit este responsabil de instalare, configurare, gestionare \u0219i \u00eentre\u021binere, reduc\u00e2nd semnificativ costurile de afaceri \u0219i cresc\u00e2nd productivitatea.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ce face PBX \u0219i cum func\u021bioneaz\u0103?<\/h2>\n\n\n\n<p>Sarcina fundamental\u0103 a unui PBX este de a conecta, direc\u021biona \u0219i gestiona apelurile interne \u0219i externe.\nPentru a \u00eendeplini aceast\u0103 sarcin\u0103, un sistem telefonic PBX g\u0103zduit se bazeaz\u0103 pe trei componente principale: Un furnizor de PBX g\u0103zduit, o conexiune la internet \u0219i dispozitive compatibile VoIP. <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Un furnizor PBX g\u0103zduit<\/strong><br\/>Un furnizor PBX g\u0103zduit este serviciul pe care \u00eel utiliza\u021bi pentru a &#8222;g\u0103zdui&#8221; sistemul dvs. PBX.\nCu alte cuvinte, ei stocheaz\u0103 toate echipamentele dvs. \u00een centrele lor de date private.\nEi se ocup\u0103 de aspectele tehnice complicate, cum ar fi configurarea, operarea \u0219i \u00eentre\u021binerea continu\u0103.\nDe asemenea, ei sunt responsabili pentru asigurarea unor comunica\u021bii de \u00eenalt\u0103 calitate, sigure \u0219i fiabile.     <br\/><\/li>\n\n\n\n<li><strong>O conexiune la internet<\/strong><br\/>Pentru a utiliza serviciile VoIP PBX g\u0103zduite, ave\u021bi nevoie de o conexiune la internet fiabil\u0103, de mare vitez\u0103 \u0219i cu l\u0103\u021bime de band\u0103 suficient\u0103.\nDe ce?\nDeoarece dac\u0103 conexiunea dvs. la internet nu este fiabil\u0103 sau este lent\u0103, calitatea apelurilor dvs. va sc\u0103dea \u0219i clien\u021bii dvs. vor fi frustra\u021bi.    <br\/><br\/>Din fericire, conexiunea la internet pe care o ave\u021bi deja ar trebui s\u0103 fie suficient de bun\u0103.\nV\u0103 recomand\u0103m o <strong>vitez\u0103 minim\u0103 de internet de 100 kbps per utilizator<\/strong>. <br\/><\/li>\n\n\n\n<li><strong>Dispozitiv compatibil VoIP<\/strong><br\/>Un dispozitiv compatibil VoIP este orice dispozitiv care v\u0103 permite s\u0103 efectua\u021bi apeluri prin internet.\nAstfel, pe l\u00e2ng\u0103 telefoanele de birou \u0219i telefoanele mobile VoIP, v\u0103 pute\u021bi folosi \u0219i desktop-ul sau laptopul.   <\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Trunking SIP: O alternativ\u0103 la Hosted PBX<\/h3>\n\n\n\n<p>Dac\u0103 utiliza\u021bi un sistem PBX tradi\u021bional la fa\u021ba locului, dar nu v\u0103 sim\u021bi\u021bi preg\u0103tit s\u0103 trece\u021bi complet la cloud, pute\u021bi apela la trunking-ul SIP (Session Initiation Protocol).<\/p>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/what-is-sip-trunking-and-what-does-it-mean-for-voip\/\">Trunking-ul SIP<\/a> ofer\u0103 \u00eentreprinderii dvs. capabilit\u0103\u021bi \u0219i beneficii VoIP, f\u0103r\u0103 a fi nevoie s\u0103 v\u0103 revizui\u021bi \u00eentregul PBX local.\nAceasta presupune \u00eenlocuirea liniilor telefonice analogice existente cu trunchiuri SIP, care sunt \u00een esen\u021b\u0103 linii telefonice digitale.   <\/p>\n\n\n\n<p>Tronsoanele SIP convertesc datele de voce (precum \u0219i video, e-mail, SMS \u0219i altele) \u00een pachete digitale condensate care sunt trimise la destina\u021bia final\u0103 prin internet.  <\/p>\n\n\n\n<p>Furnizorii de trunchiuri SIP v\u0103 g\u0103zduiesc trunchiurile SIP la sediul lor.\nDar, spre deosebire de un sistem PBX complet g\u0103zduit \u00een cloud, p\u0103stra\u021bi \u0219i gestiona\u021bi \u00een continuare echipamentul PBX existent.\nAcesta este adesea denumit sistem PBX hibrid sau PBX g\u0103zduit de VoIP.  <\/p>\n\n\n\n<p>Configurarea SIP trunking este mai complex\u0103 \u0219i mai costisitoare dec\u00e2t configurarea unui sistem PBX complet g\u0103zduit \u00een cloud.  <\/p>\n\n\n\n<p>Va trebui s\u0103 v\u0103 configura\u021bi tronsoanele SIP pentru a func\u021biona cu PBX-ul existent.\nDe asemenea, trebuie s\u0103 instala\u021bi \u0219i s\u0103 configura\u021bi punctele finale SIP \u0219i traversarea firewall-ului.\nPrin urmare, trunking-ul SIP este \u00een general recomandat \u00eentreprinderilor cu sisteme de telefonie complexe care doresc s\u0103 migreze u\u0219or \u00een cloud.  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Beneficiile Hosted PBX<\/h2>\n\n\n\n<p>Care sunt avantajele PBX-ului g\u0103zduit \u00een compara\u021bie cu omologul s\u0103u tradi\u021bional?\nS\u0103 discut\u0103m. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Este mai u\u0219or de configurat \u0219i de \u00eentre\u021binut<\/h3>\n\n\n\n<p>Pentru a v\u0103 configura cu un sistem de telefonie tradi\u021bional, trebuie s\u0103 instala\u021bi \u0219i s\u0103 configura\u021bi o mul\u021bime de echipamente costisitoare.\n\u0218i, dac\u0103 ceva se stric\u0103 sau devine \u00eenvechit, trebuie s\u0103 de\u021bine\u021bi &#8211; sau s\u0103 angaja\u021bi &#8211; expertiza pentru a-l repara sau actualiza.\nAcest lucru face ca configurarea \u0219i \u00eentre\u021binerea s\u0103 fie complicate.  <\/p>\n\n\n\n<p>Furnizorii de sisteme PBX g\u0103zduite elimin\u0103 acest stres, ocup\u00e2ndu-se pentru dvs. de toate opera\u021biunile de instalare, configurare \u0219i \u00eentre\u021binere.\nSpre deosebire de un sistem PBX tradi\u021bional, a c\u0103rui configurare poate dura s\u0103pt\u0103m\u00e2ni, un PBX g\u0103zduit poate fi func\u021bional \u00een c\u00e2teva zile.   <\/p>\n\n\n\n<p>Cu CloudTalk, de exemplu, v\u0103 pute\u021bi configura \u00eentregul sistem de telefonie \u00een doar c\u00e2teva ore, minimiz\u00e2nd timpul de inactivitate \u0219i sporind productivitatea.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Ofer\u0103 reduceri de costuri<\/h3>\n\n\n\n<p>Costurile ini\u021biale sunt de obicei mult mai mici dac\u0103 opta\u021bi pentru PBX g\u0103zduit.\nNefiind necesar\u0103 nicio infrastructur\u0103 la fa\u021ba locului \u00een afar\u0103 de telefoanele \u0219i routerele VoIP, pute\u021bi profita de avantajele VoIP cu un buget redus.   <\/p>\n\n\n\n<p>Nu este nevoie s\u0103 angaja\u021bi echipe IT pentru a configura \u0219i \u00eentre\u021bine sistemul dvs. PBX g\u0103zduit.\nIar angaja\u021bii dvs. \u00ee\u0219i pot folosi chiar \u0219i propriile telefoane.   <\/p>\n\n\n\n<p>Dac\u0103 opta\u021bi pentru un sistem PBX tradi\u021bional, v\u0103 a\u0219teapt\u0103 o investi\u021bie considerabil\u0103.\nNumai serverele PBX pot costa mii de dolari, iar apoi trebuie s\u0103 lua\u021bi \u00een considerare costurile de instalare, configurare \u0219i \u00eentre\u021binere pentru toate echipamentele dvs. la fa\u021ba locului. <\/p>\n\n\n\n<p>Desigur, economiile exacte pe care le ve\u021bi ob\u021bine vor varia.\nServiciile PBX g\u0103zduite ofer\u0103, de obicei, pachete de abonament diferen\u021biate care includ diferite caracteristici.\nAstfel, costul solu\u021biei dvs. va depinde de nevoile afacerii dvs.  <\/p>\n\n\n\n<p>De ce s\u0103 nu consulta\u021bi ghidul nostru detaliat privind <a href=\"https:\/\/test-staging.cloudtalk.io\/business-phone-system-pricing\/\">pre\u021burile sistemelor de telefonie pentru afaceri<\/a> pentru a v\u0103 face o idee mai bun\u0103 despre modul \u00een care variaz\u0103 planurile tarifare ale furnizorilor?  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Ofer\u0103 o gam\u0103 mai larg\u0103 de caracteristici<\/h3>\n\n\n\n<p>Dac\u0103 doresc s\u0103 r\u0103m\u00e2n\u0103 competitive, serviciile PBX g\u0103zduite trebuie s\u0103 ofere clien\u021bilor lor experien\u021be de apel optimizate.\nPrin urmare, solu\u021biile g\u0103zduite ofer\u0103 o serie de caracteristici puternice dincolo de func\u021bionalit\u0103\u021bile de apelare de baz\u0103 furnizate de PBX-ul tradi\u021bional. <\/p>\n\n\n\n<p>S\u0103 lu\u0103m ca exemplu solu\u021bia de apeluri de afaceri de la CloudTalk.\nAceasta ofer\u0103 o selec\u021bie de caracteristici bazate pe inteligen\u021b\u0103 artificial\u0103, inclusiv r\u0103spuns vocal interactiv (IVR), <a href=\"https:\/\/test-staging.cloudtalk.io\/notifications\/\">notific\u0103ri automate ale apelurilor<\/a>, transcrierea apelurilor \u0219i multe altele pentru a r\u0103spunde nevoilor moderne de comunicare \u00een afaceri.   <\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">12 caracteristici care trebuie urm\u0103rite la alegerea software-ului pentru call center  <\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"642\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/eBook-Must-have-features.svg\" alt=\"\" class=\"wp-image-177200\"\/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/12-features-ebook\/\">Cite\u0219te gratuit<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:36px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">  Mai potrivite pentru lucrul la distan\u021b\u0103 \u0219i hibrid<\/h3>\n\n\n\n<p>Furnizorii de PBX g\u0103zduit permit angaja\u021bilor s\u0103 descarce un software pe desktop-ul, laptopul sau dispozitivul mobil de acas\u0103.\nAcest software poate transforma dispozitivul de la distan\u021b\u0103 \u00eentr-un sistem complet de telefonie pentru afaceri, cu acelea\u0219i capacit\u0103\u021bi ca telefoanele de birou VoIP.   <br\/>Acest lucru \u00eenseamn\u0103 c\u0103 angaja\u021bii pot efectua \u0219i r\u0103spunde la apeluri de serviciu din orice loca\u021bie.\nPute\u021bi chiar s\u0103 configura\u021bi <a href=\"https:\/\/test-staging.cloudtalk.io\/call-transfers\/\">transferuri de apeluri<\/a> pentru a v\u0103 asigura c\u0103 apelurile primite sunt \u00eentotdeauna direc\u021bionate c\u0103tre un dispozitiv disponibil al angajatului, fie c\u0103 este vorba de telefonul de birou sau mobil. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"874\" height=\"723\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-call-transfers-atf.png\" alt=\"\" class=\"wp-image-192089\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-call-transfers-atf.png 874w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-call-transfers-atf-300x248.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-call-transfers-atf-768x635.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-call-transfers-atf-517x428.png 517w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-call-transfers-atf-424x351.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-call-transfers-atf-137x113.png 137w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-call-transfers-atf-88x73.png 88w\" sizes=\"auto, (max-width: 874px) 100vw, 874px\" \/><\/figure>\n\n\n\n<p>Pe de alt\u0103 parte, un sistem PBX tradi\u021bional \u00eei \u021bine pe angaja\u021bi la birourile lor.\nA\u0219adar, acesta este un avantaj uria\u0219 al alternativei g\u0103zduite dac\u0103 dori\u021bi s\u0103 permite\u021bi lucrul de la distan\u021b\u0103 \u0219i hibrid.   <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Mai u\u0219or de personalizat \u0219i de scalat \u00een sus \u0219i \u00een jos<\/h3>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/scalability-lost-revenue\/\">Costurile<\/a> ascunse <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/scalability-lost-revenue\/\">ale software-ului<\/a> \u0219i hardware-ului care <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/scalability-lost-revenue\/\">nu pot fi scalate<\/a> se pot acumula rapid.\nDeoarece PBX-ul g\u0103zduit nu se bazeaz\u0103 pe o infrastructur\u0103 fizic\u0103 rigid\u0103, este \u00een mod inerent mai scalabil \u0219i r\u0103spunde bine la nevoile de afaceri fluctuante. <\/p>\n\n\n\n<p>De exemplu, dac\u0103 trebuie s\u0103 ad\u0103uga\u021bi utilizatori \u00een sezoanele de v\u00e2rf, pute\u021bi face acest lucru f\u0103r\u0103 a achizi\u021biona echipamente noi costisitoare.\n\u0218i, dac\u0103 cererea scade, pute\u021bi reduce din nou dimensiunea f\u0103r\u0103 s\u0103 v\u0103 face\u021bi griji cu privire la costurile generale.   <\/p>\n\n\n\n<p>De asemenea, pute\u021bi ad\u0103uga func\u021bii noi \u0219i defini reguli noi f\u0103r\u0103 a fi nevoie s\u0103 fi\u021bi un expert sau s\u0103 angaja\u021bi unul.  <\/p>\n\n\n\n<p>Cu o solu\u021bie precum CloudTalk, de asemenea, nu trebuie s\u0103 v\u0103 face\u021bi griji cu privire la instruirea extins\u0103 \u0219i consumatoare de timp a noilor agen\u021bi.\nSolu\u021bia noastr\u0103 pentru apeluri de afaceri este conceput\u0103 cu o interfa\u021b\u0103 u\u0219or de utilizat.\nOdat\u0103 ce v-a\u021bi extins, noii membri ai echipei dvs. pot \u00eencepe rapid.    <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Integrare mai simpl\u0103 cu stiva de tehnologie existent\u0103<\/h3>\n\n\n\n<p>Furnizorii de sisteme PBX g\u0103zduite ofer\u0103 de obicei integr\u0103ri cu cele mai vitale instrumente de afaceri din pachetul dvs. de tehnologie.\nDe exemplu, CloudTalk v\u0103 ofer\u0103 integr\u0103ri cu un singur clic cu CRM-ul, software-ul de automatizare a v\u00e2nz\u0103rilor, instrumentele de business intelligence \u0219i multe altele.   <\/p>\n\n\n\n<p>De ce este acest lucru at\u00e2t de avantajos?  <\/p>\n\n\n\n<p>Integr\u0103rile <strong>simplific\u0103 fluxurile de lucru<\/strong> prin centralizarea diferitelor aplica\u021bii de afaceri pe o singur\u0103 platform\u0103.\n\u00cen loc s\u0103 comuta\u021bi \u00eentre aplica\u021bii, pute\u021bi accesa func\u021bionalit\u0103\u021bile de care ave\u021bi nevoie \u00eentr-un singur loc, u\u0219or accesibil. <\/p>\n\n\n\n<p>De exemplu, <a href=\"https:\/\/test-staging.cloudtalk.io\/hubspot\/\">integrarea HubSpot de la CloudTalk<\/a>.\nPute\u021bi sincroniza HubSpot CRM pentru a accesa datele clien\u021bilor &#8211; date demografice, achizi\u021bii anterioare, istoricul comunic\u0103rilor etc. &#8211; pentru toate apelurile primite, chiar \u00een CloudTalk.\n\u0218i, efectua\u021bi \u0219i primi\u021bi apeluri direct \u00een HubSpot.  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">V\u0103 ajut\u0103 s\u0103 v\u0103 asigura\u021bi viitorul stivei de tehnologie<\/h3>\n\n\n\n<p>Re\u021belele de telefonie bazate pe infrastructura hardware tradi\u021bional\u0103 (cum ar fi liniile fixe) \u00eencep s\u0103 ajung\u0103 la sf\u00e2r\u0219itul duratei lor de via\u021b\u0103.\nAcestea sunt \u00een func\u021biune de mul\u021bi ani, sufer\u0103 de o uzur\u0103 considerabil\u0103 \u0219i au devenit din ce \u00een ce mai costisitoare la \u00eentre\u021binere.   <\/p>\n\n\n\n<p>Prin urmare, guvernele din \u00eentreaga lume au decis c\u0103 nu este rentabil s\u0103 continue s\u0103 \u00eentre\u021bin\u0103 aceste re\u021bele.\nAcesta este motivul pentru care Marea Britanie, de exemplu, elimin\u0103 treptat PSTN, \u00eentreruperea complet\u0103 fiind programat\u0103 pentru 2025.\nAceasta face parte din <a href=\"https:\/\/www.gov.uk\/guidance\/uk-transition-from-analogue-to-digital-landlines\" target=\"_blank\" rel=\"noopener\">ini\u021biativa guvernului britanic<\/a> de a trece complet de la liniile telefonice analogice la cele digitale.    <\/p>\n\n\n\n<p>\u0218i nu sunt singurele.\nAustralia, Noua Zeeland\u0103 \u0219i Danemarca se num\u0103r\u0103 printre celelalte \u021b\u0103ri care inten\u021bioneaz\u0103 s\u0103 renun\u021be treptat la PSTN.\nA\u0219adar, risca\u021bi s\u0103 v\u0103 folosi\u021bi tehnologia \u00eenvechit\u0103 pentru comunica\u021biile de afaceri dac\u0103 r\u0103m\u00e2ne\u021bi cu PBX-ul tradi\u021bional.    <\/p>\n\n\n\n<p>Hosted PBX utilizeaz\u0103 tehnologia modern\u0103 VoIP pentru a permite efectuarea de apeluri prin internet.\nNu numai at\u00e2t, dar furnizorii \u00ee\u0219i actualizeaz\u0103 \u00een permanen\u021b\u0103 sistemele pentru a oferi utilizatorilor cele mai noi caracteristici \u0219i capacit\u0103\u021bi la cerere.   <\/p>\n\n\n\n<p>Ca rezultat, sistemele PBX g\u0103zduite sunt preg\u0103tite pentru viitor, ajut\u00e2ndu-v\u0103 s\u0103 ob\u021bine\u021bi sustenabilitate, competitivitate \u0219i cre\u0219tere pe termen lung.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">PBX On-Premises vs. PBX g\u0103zduit<\/h2>\n\n\n\n<p>PBX-ul local este o solu\u021bie costisitoare, rigid\u0103, cu capacit\u0103\u021bi limitate de apelare, care se lupt\u0103 s\u0103 satisfac\u0103 cererile mediului de afaceri modern.  <\/p>\n\n\n\n<p>Hosted PBX este eficient din punct de vedere al costurilor, flexibil \u0219i bogat \u00een func\u021bii avansate care sus\u021bin comunicarea colaborativ\u0103 \u0219i orientat\u0103 c\u0103tre client.  <\/p>\n\n\n\n<p>Iat\u0103 o compara\u021bie fa\u021b\u0103 \u00een fa\u021b\u0103 pentru a v\u0103 ajuta s\u0103 vede\u021bi diferen\u021bele:<\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"On-Premises-PBX\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-left has-deep-blue-sky-color has-text-color has-link-color wp-elements-4ecccb0c94cc4ab230c9aa4ec0845239\">PBX la sediu<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Hosted-PBX\">\n<div class=\"wp-block-group ct-table-header-group third-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-left has-deep-blue-sky-color has-text-color has-link-color wp-elements-3c52d0b0688bd90c1313dbb63290fea8\">PBX g\u0103zduit<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\"><strong>Costuri ini\u021biale<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Costuri ini\u021biale ridicate &#8211; trebuie s\u0103 achizi\u021biona\u021bi echipamente scumpe \u0219i s\u0103 angaja\u021bi personal pentru a instala \u0219i configura sistemul.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">Cost ini\u021bial redus &#8211; tot ce trebuie s\u0103 achizi\u021biona\u021bi \u00een avans sunt dispozitivele compatibile.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Costuri pe termen lung<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">PBX-ul local este costisitor de \u00eentre\u021binut \u0219i tinde s\u0103 implice taxe mari pentru apelurile interurbane.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">Hosted PBX nu implic\u0103 taxe de \u00eentre\u021binere &#8211; totul este gestionat de furnizor.\nTot ce pl\u0103ti\u021bi este o tax\u0103 lunar\u0103 de abonament. <\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Func\u021bii<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">Primi\u021bi doar func\u021bii de apelare de baz\u0103.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">Pute\u021bi utiliza func\u021bii avansate de apelare.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Integr\u0103ri<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">Incredibil de dificil &#8211; adesea imposibil &#8211; de integrat cu alte sisteme.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">Pute\u021bi integra solu\u021bia dvs. PBX g\u0103zduit\u0103 cu o gam\u0103 larg\u0103 de instrumente de afaceri.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Cel mai potrivit pentru<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">\u00centreprinderi mari cu infrastructuri incredibil de complexe.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">\u00centreprinderi mici, mijlocii \u0219i mari.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Scalabilitate<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">Greu de extins f\u0103r\u0103 a cre\u0219te costurile lunare.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left\">U\u0219or de scalat \u00een sus \u0219i \u00een jos f\u0103r\u0103 a suporta cheltuieli mari.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Ce s\u0103 lua\u021bi \u00een considerare atunci c\u00e2nd alege\u021bi un furnizor PBX g\u0103zduit  <\/h2>\n\n\n\n<p>Ce ar trebui s\u0103 c\u0103uta\u021bi la o gazd\u0103 PBX?\nS\u0103 trecem \u00een revist\u0103 lucrurile cheie de care trebuie s\u0103 \u021bine\u021bi cont atunci c\u00e2nd compara\u021bi furnizorii de PBX g\u0103zduit: <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Aten\u021bie la calitatea apelurilor<\/h3>\n\n\n\n<p>Av\u00e2nd \u00een vedere c\u0103 se pune at\u00e2t de mult accent pe oferirea de experien\u021be de apelare rapide \u0219i convenabile, este u\u0219or ca calitatea apelurilor s\u0103 devin\u0103 un aspect secundar.  <\/p>\n\n\n\n<p>Cu toate acestea, am cercetat <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/you-may-never-hear-from-42-of-your-customers-again-due-to-poor-call-quality\/\">importan\u021ba calit\u0103\u021bii apelurilor pentru \u00eentreprinderi<\/a> \u0219i am descoperit c\u0103 <strong>42% dintre clien\u021bi<\/strong> vor evita s\u0103 apeleze serviciul de asisten\u021b\u0103 pentru clien\u021bi al companiei dvs. dup\u0103 ce se confrunt\u0103 cu probleme legate de calitatea audio.  <\/p>\n\n\n\n<p>\u0218i nu doar clien\u021bii dvs. pot renun\u021ba, ci \u0219i angaja\u021bii.\nProblemele legate de calitatea audio distrag \u0219i frustreaz\u0103 angaja\u021bii.\nLe stric\u0103 concentrarea \u0219i eficien\u021ba, f\u0103c\u00e2ndu-le mai greu s\u0103 aib\u0103 conversa\u021bii productive.    <\/p>\n\n\n\n<p>De fapt, calitatea slab\u0103 a apelurilor ar putea costa compania dvs. 6.000.000 de dolari \u00een fiecare an numai \u00een munc\u0103 pierdut\u0103.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/line-chart_edit-1024x576.png\" alt=\"FIXED SIB infografice costuri pierdute cu for&#x21B;a de munc&#x103;\" class=\"wp-image-180521\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/line-chart_edit-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/line-chart_edit-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/line-chart_edit-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/line-chart_edit-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/line-chart_edit-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/line-chart_edit-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/line-chart_edit-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/line-chart_edit-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/line-chart_edit-88x50.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/line-chart_edit.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Alege\u021bi un furnizor de PBX g\u0103zduit care prioritizeaz\u0103 \u00een mod constant calitatea apelurilor.\nCei mai buni furnizori ar trebui s\u0103 aib\u0103 o infrastructur\u0103 de servere distribuit\u0103 la nivel global, s\u0103 ofere monitorizare \u00een timp real a calit\u0103\u021bii apelurilor \u0219i s\u0103 ia m\u0103suri pentru a garanta o laten\u021b\u0103 sc\u0103zut\u0103 \u0219i pentru a reduce la minimum timpii mor\u021bi.   <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Asigura\u021bi-v\u0103 c\u0103 ave\u021bi o gam\u0103 larg\u0103 de numere de telefon pentru afaceri<\/h3>\n\n\n\n<p>Nu trebuie s\u0103 ave\u021bi un sediu fizic \u00eentr-o \u021bar\u0103 pentru a stabili o prezen\u021b\u0103 local\u0103 acolo.\nTot ce v\u0103 trebuie este un num\u0103r de telefon local.\nDar furnizorul dvs. de PBX g\u0103zduit ofer\u0103 numere locale \u0219i numere gratuite \u00een \u021b\u0103rile \u00een care opera\u021bi?  <\/p>\n\n\n\n<p>C\u0103uta\u021bi un furnizor cu o disponibilitate larg\u0103 de numere de telefon pentru afaceri.\nCloudTalk este \u00een prezent lider de pia\u021b\u0103 cu numere de telefon disponibile \u00een peste 160 de \u021b\u0103ri. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Explora\u021bi caracteristicile \u0219i func\u021bionalit\u0103\u021bile disponibile<\/h3>\n\n\n\n<p>\u00cenainte de a \u00eencepe s\u0103 compara\u021bi furnizorii, \u00eentocmi\u021bi o list\u0103 cu caracteristicile \u0219i func\u021bionalit\u0103\u021bile de care afacerea dumneavoastr\u0103 are nevoie \u00eentr-un sistem PBX g\u0103zduit.  <\/p>\n\n\n\n<p>Identifica\u021bi <strong>caracteristicile esen\u021biale<\/strong> \u0219i cele de care <strong>ave\u021bi<\/strong> nevoie, astfel \u00eenc\u00e2t s\u0103 pute\u021bi verifica dac\u0103 preferatele dvs. au caracteristicile de care ave\u021bi nevoie pentru a v\u0103 atinge obiectivele de afaceri.<\/p>\n\n\n\n<p>\u0218i nu uita\u021bi, solu\u021bia cu cele mai multe caracteristici nu este neap\u0103rat cea mai bun\u0103.\nDac\u0103 pl\u0103ti\u021bi mai mult pentru o gr\u0103mad\u0103 de func\u021bii sofisticate pe care nu le ve\u021bi folosi niciodat\u0103, nu ve\u021bi ob\u021bine cele mai bune rezultate pentru banii dvs.   <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Examina\u021bi planurile de stabilire a pre\u021burilor \u0219i raportul calitate-pre\u021b pe care acestea \u00eel ofer\u0103<\/h3>\n\n\n\n<p>Majoritatea furnizorilor de PBX g\u0103zduit ofer\u0103 trei sau patru planuri tarifare pentru a se potrivi diferitelor nevoi \u0219i bugete.\nDe exemplu, ace\u0219tia ar putea avea un PBX pentru \u00eentreprinderi mici, un PBX pentru \u00eentreprinderi mijlocii \u0219i un PBX pentru \u00eentreprinderi mari, toate cu caracteristici diferite.   <\/p>\n\n\n\n<p>Face\u021bi c\u00e2teva cump\u0103r\u0103turi pentru a g\u0103si planul care ofer\u0103 cel mai bun raport calitate\/pre\u021b.  <\/p>\n\n\n\n<p>Privi\u021bi dincolo de taxa lunar\u0103 de abonament pentru a determina valoarea pe termen lung.\nAre solu\u021bia caracteristici care vor eficientiza opera\u021biunile \u0219i vor conduce la economii de costuri?\nCe zice\u021bi de capacit\u0103\u021bile bazate pe inteligen\u021b\u0103 artificial\u0103 care \u00eembun\u0103t\u0103\u021besc experien\u021ba, satisfac\u021bia \u0219i veniturile clien\u021bilor?  <\/p>\n\n\n\n<p>Nu uita\u021bi, pute\u021bi oric\u00e2nd s\u0103 face\u021bi upgrade sau downgrade \u00een func\u021bie de nevoile dvs. de afaceri.\nA\u0219adar, evalua\u021bi toate planurile de tarifare oferite de furnizorul ales pentru a v\u0103 asigura c\u0103 v\u0103 pot sus\u021bine nevoile pe m\u0103sur\u0103 ce v\u0103 dezvolta\u021bi. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">C\u0103uta\u021bi integr\u0103ri cu instrumentele dvs. de afaceri existente<\/h3>\n\n\n\n<p>Majoritatea serviciilor PBX g\u0103zduite ofer\u0103 integr\u0103ri native.\nDar acoper\u0103 furnizorul dvs. toate instrumentele de afaceri esen\u021biale din pachetul dvs. tehnologic?\nAcesta este un aspect pe care ar trebui s\u0103 \u00eel afla\u021bi \u00eenainte de a investi \u00eentr-o solu\u021bie.  <\/p>\n\n\n\n<p>Lua\u021bi CRM-ul, de exemplu.\nEste cel mai puternic instrument de gestionare a datelor despre clien\u021bi, care v\u0103 permite s\u0103 oferi\u021bi experien\u021be personalizate de-a lungul \u00eentregului ciclu de via\u021b\u0103 al clien\u021bilor \u0219i s\u0103 promova\u021bi loialitatea la scar\u0103 larg\u0103.   <\/p>\n\n\n\n<p>Aproape fiecare sector de activitate la care v\u0103 pute\u021bi g\u00e2ndi are nevoie de un CRM (ceea ce explic\u0103 de ce pia\u021ba global\u0103 CRM valoreaz\u0103 <a href=\"https:\/\/www.grandviewresearch.com\/industry-analysis\/customer-relationship-management-crm-market\" target=\"_blank\" rel=\"noopener\"> 65 de miliarde de dolari<\/a>).\nFurnizorii de servicii PBX g\u0103zduite \u0219tiu acest lucru, motiv pentru care cei mai buni dintre ei ofer\u0103 de obicei integr\u0103ri u\u0219oare cu cele mai populare CRM-uri de pe pia\u021b\u0103. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"670\" height=\"350\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/us-customer-relationship-management-market.png\" alt=\"\" class=\"wp-image-204246\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/us-customer-relationship-management-market.png 670w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/us-customer-relationship-management-market-300x157.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/us-customer-relationship-management-market-424x221.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/us-customer-relationship-management-market-200x104.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/us-customer-relationship-management-market-88x46.png 88w\" sizes=\"auto, (max-width: 670px) 100vw, 670px\" \/><figcaption class=\"wp-element-caption\">Surs\u0103: Grand View Research<\/figcaption><\/figure>\n\n\n\n<p>Acestea fiind spuse, unii furnizori accept\u0103 integr\u0103ri doar cu cele mai mari nume din domeniu, precum Salesforce \u0219i HubSpot.\nDac\u0103 nu dori\u021bi s\u0103 v\u0103 schimba\u021bi CRM-ul, c\u0103uta\u021bi un furnizor care ofer\u0103 integr\u0103ri cu CRM-ul pe care \u00eel utiliza\u021bi deja.\nPe l\u00e2ng\u0103 Salesforce \u0219i HubSpot, CloudTalk accept\u0103 integr\u0103ri cu Zoho CRM, Onpipeline CRM, Copper \u0219i multe altele &#8211; \u00een plus, este u\u0219or s\u0103 utiliza\u021bi Zapier pentru a crea integr\u0103ri personalizate.  <\/p>\n\n\n\n<p>Atunci c\u00e2nd studia\u021bi site-ul web al unui poten\u021bial furnizor, c\u0103uta\u021bi informa\u021bii despre integr\u0103rile native ale acestuia \u0219i dac\u0103 ofer\u0103 \u0219i API-uri.\nDac\u0103 vorbi\u021bi direct cu un furnizor, asigura\u021bi-v\u0103 c\u0103 \u00eel \u00eentreba\u021bi cu ce instrumente func\u021bioneaz\u0103 solu\u021bia sa.\nSau, \u0219i mai bine, spune\u021bi-le de care dintre solu\u021biile dvs. actuale nu v\u0103 pute\u021bi lipsi.    <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">G\u00e2ndi\u021bi-v\u0103 cu aten\u021bie la securitate \u0219i fiabilitate<\/h3>\n\n\n\n<p>Este o concep\u021bie gre\u0219it\u0103 comun\u0103 c\u0103 sistemele PBX \u00een cloud sunt mai pu\u021bin sigure dec\u00e2t alternativele la fa\u021ba locului.\nDe fapt, trecerea la o solu\u021bie PBX g\u0103zduit\u0103 \u00een cloud v\u0103 poate proteja datele \u00eempotriva amenin\u021b\u0103rilor mai bine dec\u00e2t solu\u021biile onsite &#8211; cu condi\u021bia s\u0103 alege\u021bi serviciul PBX potrivit. <\/p>\n\n\n\n<p>Furnizorii renumi\u021bi de PBX g\u0103zduit au m\u0103suri \u0219i protocoale de securitate rigide \u00eencorporate \u00een solu\u021biile lor de baz\u0103.\nVerifica\u021bi dac\u0103 furnizorul pe care \u00eel alege\u021bi a implementat m\u0103suri \u0219i practici de securitate solide \u0219i fiabile, cum ar fi: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Criptarea apelurilor de la un cap\u0103t la altul.<\/li>\n\n\n\n<li>\u00cenregistrare sigur\u0103 a apelurilor.<\/li>\n\n\n\n<li>Autentificare multifactor.<\/li>\n\n\n\n<li>Certific\u0103ri de securitate \u0219i conformitate, precum PCI, SOC \u0219i STIR\/SHAKEN.<\/li>\n\n\n\n<li>Patch-uri \u0219i actualiz\u0103ri regulate.<\/li>\n\n\n\n<li>Teste de penetrare \u0219i audit consecvente.<\/li>\n<\/ul>\n\n\n\n<p>Nu uita\u021bi s\u0103 verifica\u021bi fiabilitatea acestor m\u0103suri de securitate prin citirea recenziilor verificate ale clien\u021bilor.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Explora\u021bi disponibilitatea \u0219i calitatea sprijinului oferit<\/h3>\n\n\n\n<p>Fiecare minut de inactivitate v\u0103 cost\u0103 afacerea bani.\nDori\u021bi s\u0103 v\u0103 asigura\u021bi c\u0103, \u00een cazul \u00een care \u00eent\u00e2mpina\u021bi o problem\u0103, v\u0103 pute\u021bi baza pe furnizorul dvs. de g\u0103zduire PBX pentru a fi disponibil \u0219i u\u0219or accesibil.   <\/p>\n\n\n\n<p>A\u0219adar, verifica\u021bi nivelul de asisten\u021b\u0103 oferit de furnizorul dvs.\nVerifica\u021bi: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Disponibilitate: <\/strong>Ofer\u0103 furnizorul dvs. asisten\u021b\u0103 24\/5 sau 24\/7?<\/li>\n\n\n\n<li><strong>Canale: <\/strong>Pute\u021bi primi asisten\u021b\u0103 prin telefon, e-mail \u0219i\/sau chat live?<\/li>\n\n\n\n<li><strong>Timpii de r\u0103spuns: <\/strong>C\u00e2t de repede pute\u021bi primi asisten\u021b\u0103 de la furnizorul dvs.?\nComunic\u0103 ace\u0219tia vreun timp de r\u0103spuns garantat pentru asisten\u021b\u0103?\nTimpul mediu de r\u0103spuns al CloudTalk este sub un minut.  <\/li>\n\n\n\n<li><strong>Resurse self-service: <\/strong>Exist\u0103 o selec\u021bie larg\u0103 de resurse de autoservire u\u0219or accesibile, cum ar fi ghiduri de depanare, articole practice \u0219i \u00eentreb\u0103ri frecvente?  <\/li>\n<\/ul>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">G\u0103si\u021bi pachetul VoIP perfect pentru afacerea dvs.<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"635\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/eBook-Voip-Package.svg\" alt=\"\" class=\"wp-image-177164\"\/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/12-features-ebook\/https:\/\/test-staging.cloudtalk.io\/how-to-choose-a-voip-package-ebook\/\">Cite\u0219te gratuit<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:48px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Alege\u021bi Hosted PBX pentru a cre\u0219te productivitatea \u0219i a reduce costurile<\/h2>\n\n\n\n<p>Dori\u021bi s\u0103 trece\u021bi la cloud, dar nu dori\u021bi s\u0103 o face\u021bi singur?\nUn PBX g\u0103zduit \u00een cloud este alegerea perfect\u0103 pentru \u00eentreprinderile care doresc s\u0103 reduc\u0103 costurile \u0219i s\u0103 profite de toate avantajele PBX-ului \u00een cloud, maximiz\u00e2nd \u00een acela\u0219i timp productivitatea.   <\/p>\n\n\n\n<p>L\u0103sa\u021bi furnizorul dvs. s\u0103 se ocupe de tot, de la configurare \u0219i instalare la \u00eentre\u021binere \u0219i securitate.\nToate acestea \u00een timp ce angaja\u021bii dvs. beneficiaz\u0103 de flexibilitate \u00een lucrul de la distan\u021b\u0103, comunicare \u00eembun\u0103t\u0103\u021bit\u0103 \u0219i integr\u0103ri care sporesc productivitatea.   <\/p>\n\n\n\n<p>Deci, crede\u021bi c\u0103 sunte\u021bi gata s\u0103 face\u021bi trecerea la un PBX g\u0103zduit?\nDac\u0103 da, de ce nu ne da\u021bi un telefon? <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/ro\/programeaza-un-demo\/\">Contact v\u00e2nz\u0103ri<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading ct-block-article-faq-header\">Ce a\u021bi g\u0103sit \u00een acest articol?<\/h3>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Care este diferen\u021ba dintre PBX \u0219i VoIP?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>PBX vine de la Private Branch Exchange \u0219i descrie re\u021beaua telefonic\u0103 utilizat\u0103 de o organiza\u021bie.  <\/p>\n<p>VoIP vine de la Voice over Internet Protocol \u0219i este tehnologia care v\u0103 permite s\u0103 efectua\u021bi apeluri prin internet.<br \/>\nUn PBX tradi\u021bional utilizeaz\u0103 linii telefonice analogice, \u00een timp ce un PBX g\u0103zduit utilizeaz\u0103 VoIP pentru a facilita apelurile prin internet. <\/p>\n<p>Consulta\u021bi aceast\u0103 resurs\u0103 care <a href=\"https:\/\/www.cloudtalk.io\/hosted-pbx-vs-voip\/\" target=\"_blank\" rel=\"noopener\">compar\u0103 PBX g\u0103zduit \u0219i VoIP<\/a> pentru a vedea dac\u0103 dori\u021bi un sistem de telefonie pentru afaceri complet g\u0103zduit sau o solu\u021bie VoIP mai simpl\u0103.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Cum \u0219tiu dac\u0103 ar trebui s\u0103 trec la Hosted PBX?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Dac\u0103 sistemul dvs. actual de telefonie se str\u0103duie\u0219te s\u0103 fac\u0103 fa\u021b\u0103 cererilor \u00een cre\u0219tere sau <a href=\"https:\/\/staging.cloudtalk.io\/hosted-phone-system-pricing\/\" target=\"_blank\" rel=\"noopener\">costurile<\/a> de \u00eentre\u021binere \u0219i <a href=\"https:\/\/staging.cloudtalk.io\/hosted-phone-system-pricing\/\" target=\"_blank\" rel=\"noopener\">actualizare<\/a> ale PBX absorb cea mai mare parte a bugetului dvs., ar putea fi timpul s\u0103 v\u0103 uita\u021bi la o solu\u021bie PBX g\u0103zduit\u0103.<\/p>\n<p>\u00cen mod similar, dac\u0103 v\u0103 str\u0103dui\u021bi s\u0103 acomoda\u021bi munca de la distan\u021b\u0103 sau sistemele dvs. izolate cauzeaz\u0103 probleme de productivitate, un PBX de afaceri g\u0103zduit ar putea fi calea de urmat.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1673205890952\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">De ce echipament am nevoie pentru PBX g\u0103zduit?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>O conexiune la internet \u0219i dispozitive VoIP sunt tot ce ave\u021bi nevoie dac\u0103 opta\u021bi pentru un serviciu VoIP PBX g\u0103zduit.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Telefonul fix tradi\u021bional devine din ce \u00een ce mai \u00eenvechit &#8211; p\u00e2n\u0103 \u00een punctul \u00een care unele \u021b\u0103ri \u00eel elimin\u0103&#8230;<\/p>\n","protected":false},"author":127,"featured_media":203094,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[741],"tags":[],"class_list":["post-230901","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-pbx-ro"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/posts\/230901","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/users\/127"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/comments?post=230901"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/posts\/230901\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media\/203094"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media?parent=230901"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/categories?post=230901"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/tags?post=230901"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}