{"id":230894,"date":"2024-07-26T18:23:10","date_gmt":"2024-07-26T16:23:10","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/pretul-software-ului-call-center-cat-va-costa-in-2024\/"},"modified":"2025-03-06T14:43:50","modified_gmt":"2025-03-06T12:43:50","slug":"pretul-software-ului-call-center-cat-va-costa-in-2024","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/ro\/blog\/pretul-software-ului-call-center-cat-va-costa-in-2024\/","title":{"rendered":"Pre\u021bul software-ului Call Center: C\u00e2t va costa \u00een 2026?"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">C\u00e2t de mult cost\u0103 software-ul Call Center: Ghid de stabilire a pre\u021burilor pentru  2025<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/programeaza-un-demo\/\" style=\"border-radius:3px\">CONTACT V\u00c2NZ\u0102RI<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/perioada-de-incercare-cloudtalk-14-zile\/\" style=\"border-radius:3px\">\u00ceNCEARC\u0102 GRATUIT<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-1024x576.png\" alt=\"\" class=\"wp-image-205760\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-88x50.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p class=\"has-black-color has-text-color has-medium-font-size\">Dori\u021bi s\u0103 v\u0103 moderniza\u021bi opera\u021biunile inbound \u0219i outbound, dar v\u0103 \u00eengrijoreaz\u0103 costurile?\nDin fericire pentru dvs., un software excelent pentru call center nu trebuie s\u0103 v\u0103 coste prea mult. <\/p>\n\n\n\n<p>Solu\u021biile moderne de apelare ofer\u0103 adesea multe instrumente \u0219i integr\u0103ri de \u00eenalt\u0103 tehnologie, ceea ce v-ar putea face s\u0103 crede\u021bi c\u0103 integrarea unui nou instrument ar fi prohibitiv de costisitoare.\nCu toate acestea, pre\u021burile centrelor de apelare nu trebuie s\u0103 fie un impediment \u00een 2025. <\/p>\n\n\n\n<p>\u00cen acest articol, vom explora to\u021bi factorii care intervin \u00een costul software-ului pentru call center \u0219i v\u0103 vom prezenta c\u00e2\u021biva dintre furnizorii de pe pia\u021b\u0103 &#8211; toate acestea \u00een \u00eencercarea de a v\u0103 ajuta s\u0103 g\u0103si\u021bi software-ul perfect.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Acest articol v\u0103 va ajuta:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00cen\u021belege\u021bi <strong>\u00eentregul spectru de costuri<\/strong> implicate \u00een software-ul pentru call center, inclusiv configurarea ini\u021bial\u0103 \u0219i cheltuielile curente.<\/li>\n\n\n\n<li>Afla\u021bi <strong>diferen\u021bele<\/strong> financiare \u0219i opera\u021bionale <strong>dintre solu\u021biile on-premise \u0219i cele bazate pe cloud<\/strong>.<\/li>\n\n\n\n<li>Descoperi\u021bi modul \u00een <strong>care caracteristicile \u0219i integr\u0103rile influen\u021beaz\u0103 pre\u021burile<\/strong> \u0219i cum s\u0103 alege\u021bi \u00een\u021belept \u00een func\u021bie de nevoile dvs. de afaceri.<\/li>\n\n\n\n<li>Ob\u021bine\u021bi <strong>sfaturi privind selectarea unui software eficient din punct de vedere al costurilor<\/strong>, f\u0103r\u0103 a sacrifica func\u021bionalit\u0103\u021bile esen\u021biale.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Care este costul mediu al software-ului Call Center?<\/h2>\n\n\n\n<p>Pre\u021bul <a    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/blog\/ce-este-call-center-software-si-cum-functioneaza\/\">software-ului pentru call center<\/a> poate varia foarte mult.\nUnul dintre cei mai mari factori care influen\u021beaz\u0103 costul este tipul de software pe care \u00eel alege\u021bi &#8211; \u0219i anume, <strong>On-Premise <\/strong>vs. <strong>Cloud-Based.<\/strong> <\/p>\n\n\n\n<p><strong>Software-ul Call Center On-Premise<\/strong> se refer\u0103 la o solu\u021bie instalat\u0103 fizic la sediul companiei.\nPute\u021bi utiliza infrastructura, inclusiv liniile fixe, cablurile de date \u0219i serverele, dac\u0103 acestea sunt deja prezente.\n\u00cen caz contrar, va trebui s\u0103 investi\u021bi un buget \u0219i un efort considerabil \u00een configurarea acestora.  <\/p>\n\n\n\n<p><strong>Cloud-Based Call Center Software <\/strong>is a solution hosted on external 3rd party servers accessible by anyone from any smart device with the right app and login credentials. Find out if it makes sense for you with our call center <a    href=\"https:\/\/test-staging.cloudtalk.io\/roi-calculator-customer-service\/\">ROI Calculator<\/a>.<\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"On-Premise\">\n<p><strong>On-Premise<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Cloud-Based\">\n<div class=\"wp-block-group ct-table-header-group voip has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong><strong>Bazat pe cloud<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Description\">\n<p><strong><strong>Descriere<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Software pentru call center instalat fizic la sediul companiei, folosind infrastructura existent\u0103, inclusiv cabluri, servere \u0219i altele.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Software pentru call center g\u0103zduit, gestionat \u0219i \u00eentre\u021binut de o ter\u021b\u0103 parte; accesibil oric\u00e2nd, oriunde \u0219i de pe orice dispozitiv inteligent.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Benefits\">\n<p><strong><strong>Beneficii<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Control complet \u0219i personalizare<\/li>\n\n\n\n<li class=\"has-small-font-size\">Securitate online sporit\u0103<\/li>\n\n\n\n<li class=\"has-small-font-size\">Costuri mai mici pe termen lung<\/li>\n\n\n\n<li class=\"has-small-font-size\">Utilizeaz\u0103 infrastructura existent\u0103<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">U\u0219or scalabil<\/li>\n\n\n\n<li class=\"has-small-font-size\">Cost-eficient<\/li>\n\n\n\n<li class=\"has-small-font-size\">Prietenos cu \u00eendep\u0103rtarea<\/li>\n\n\n\n<li class=\"has-small-font-size\">Implementare rapid\u0103<\/li>\n\n\n\n<li class=\"has-small-font-size\">Actualiz\u0103ri automate<\/li>\n\n\n\n<li class=\"has-small-font-size\">Recuperare \u00een caz de dezastru<\/li>\n\n\n\n<li class=\"has-small-font-size\">Flexibilitate geografic\u0103<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Negatives\">\n<p><strong><strong>Negative<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Flexibilitate limitat\u0103<\/li>\n\n\n\n<li class=\"has-small-font-size\">Susceptibil la atacuri locale<\/li>\n\n\n\n<li class=\"has-small-font-size\">Costuri ini\u021biale substan\u021biale<\/li>\n\n\n\n<li class=\"has-small-font-size\">Limitat la o singur\u0103 loca\u021bie<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Control limitat<\/li>\n\n\n\n<li class=\"has-small-font-size\">Dependent de internet<\/li>\n\n\n\n<li class=\"has-small-font-size\">Preocup\u0103ri legate de datele online<\/li>\n\n\n\n<li class=\"has-small-font-size\">Costuri de abonament<\/li>\n\n\n\n<li class=\"has-small-font-size\">Integrare personalizat\u0103 limitat\u0103<\/li>\n\n\n\n<li class=\"has-small-font-size\">Poten\u021bial\u0103 blocare a furnizorilor<\/li>\n\n\n\n<li class=\"has-small-font-size\">Acces offline limitat<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p id=\"Use;Case\"><strong><strong>Caz de utilizare<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Companie local\u0103 de dimensiuni mari, cu sediu fizic pentru call center.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Companie prietenoas\u0103 cu distan\u021ba, de orice dimensiune, cu clien\u021bi din \u00eentreaga lume.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Pricing\">\n<p><strong><strong>Pre\u021buri<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Licen\u021b\u0103: $500 &#8211; $2,000<br\/>Hardware: $20,000 &#8211; $500,000<br\/>Set-Up: $25,000+<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Abonament: 25 USD per utilizator\/lun\u0103<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\"> \n<iframe loading=\"lazy\" title=\"How Much Does Call Center Software Cost?\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/X5jfGi4QW9k?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n <\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">\u00cen spatele scenei: 8 factori care determin\u0103 pre\u021burile Call Center<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">1. Num\u0103rul de utilizatori<\/h4>\n\n\n\n<p>Pre\u021bul software-ului pentru call center depinde de num\u0103rul de utilizatori (licen\u021be) pe care dori\u021bi s\u0103 \u00eel include\u021bi.\nBine\u00een\u021beles, cu c\u00e2t num\u0103rul este mai mare, cu at\u00e2t pre\u021bul este mai mare.\nCu toate acestea, mul\u021bi furnizori ofer\u0103 reduceri cantitative pentru centrele de apel mai mari.  <\/p>\n\n\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\"><strong>Iat\u0103 c\u00e2t ve\u021bi pl\u0103ti pentru un num\u0103r diferit de locuri cu <a    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/preturi-pentru-softul-de-call-center\/\">planurile CloudTalk<\/a>:<\/strong><\/p>\n\n\n\n<h5 class=\"wp-block-heading has-text-align-center\">Pre\u021bul pe lun\u0103, facturat anual<\/h5>\n\n\n\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Num\u0103r de utilizatori<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Starter;plan\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-left\"><strong>Plan pentru \u00eencep\u0103tori<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Essential;plan\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>Plan esen\u021bial<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Expert;plan\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>Plan expert<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>1 &#8211; 10 utilizatori<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25 &#8211; $250<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$30 &#8211; $300<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$50 &#8211; $500<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>10 &#8211; 100 de utilizatori<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$250 &#8211; $2,500<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$300 &#8211; $3,000<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$500 &#8211; $5,000<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>100 &#8211; 250 de utilizatori<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$2,500 &#8211; $6,250<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$3,000 &#8211; $7,500<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$5,000 &#8211; $12,500<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>250 &#8211; 500 de utilizatori<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$6,250 &#8211; $12,500<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$7,500 &#8211; $15,000<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$12,500 &#8211; $25,000<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">2. Cantitatea\/tipul de caracteristici<\/h4>\n\n\n\n<p>Un alt aspect important al pre\u021burilor este planul pe care dori\u021bi s\u0103 \u00eel achizi\u021biona\u021bi.\nAcestea pot fi de obicei \u00eemp\u0103r\u021bite \u00een <strong>niveluri<\/strong> <strong>Starter<\/strong>, <strong>Intermediate<\/strong>, <strong>Expert<\/strong> \u0219i <strong>Enterprise<\/strong>, pre\u021burile cresc\u00e2nd \u00een consecin\u021b\u0103.\nAcestea tind s\u0103 aib\u0103 o structur\u0103 de plat\u0103 utilizator\/pe lun\u0103.  <\/p>\n\n\n\n<p>Furnizorii ascund adesea caracteristici mai sofisticate \u00een spatele unor abonamente mai scumpe, astfel \u00eenc\u00e2t este \u00eentotdeauna o idee bun\u0103 s\u0103 verifica\u021bi de dou\u0103 ori dac\u0103 solu\u021bia aleas\u0103 ofer\u0103 instrumentele (inclusiv integr\u0103rile) de care ave\u021bi nevoie la un cost pe care sunte\u021bi dispus s\u0103 \u00eel pl\u0103ti\u021bi.<br\/><br\/>Uneori, pute\u021bi achizi\u021biona <a    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/blog\/top-25-caracteristici-call-center-pentru-2024\/\">caracteristici specifice<\/a> ca add-on-uri independente la un nivel inferior, dar acest lucru este rar.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3. Capacit\u0103\u021bi de integrare<\/h4>\n\n\n\n<p>Solu\u021biile cu capacit\u0103\u021bi robuste de integrare pot impune pre\u021buri mai mari datorit\u0103 valorii ad\u0103ugate pe care o ofer\u0103 \u00een eficientizarea fluxurilor de lucru \u0219i a gestion\u0103rii datelor.\nAstfel, capacitatea software-ului pentru call center de a se integra cu sisteme ter\u021be poate influen\u021ba op\u021biunile de pre\u021b. <\/p>\n\n\n\n<p><strong>Defalcarea pre\u021burilor celor mai comune integr\u0103ri CRM pentru v\u00e2nz\u0103ri<\/strong> <\/p>\n\n\n\n<p>(Pre\u021b per utilizator\/lun\u0103, facturat anual)<\/p>\n\n\n\n<h6 class=\"wp-block-heading\"><strong><strong>HubSpot<\/strong><\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>$18 &#8211; $792, ofer\u0103 un plan gratuit<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\"><strong><strong>Salesforce<\/strong><\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u20ac25 &#8211; \u20ac300<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>Pipedrive<\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u20ac14,90 &#8211; \u20ac99<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\"><strong><strong>Zendesk Sell<\/strong><\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>$19 &#8211; $115<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\"><strong><strong><strong>ActiveCampaign pentru v\u00e2nz\u0103ri<\/strong><\/strong><\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>$19 &#8211; $49, Pre\u021bul planului Enterprise la cerere<\/li>\n<\/ul>\n\n\n\n<div style=\"height:63px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">4. Numere de telefon \u0219i tarife de apel<\/h4>\n\n\n\n<p>\u00cen general, furnizorii de software pentru call center ofer\u0103 <strong>variante de numere<\/strong> <strong>locale<\/strong>, <strong>mobile<\/strong>, <strong>gratuite<\/strong> \u0219i <strong>interna\u021bionale<\/strong>.\nAcestea sunt de obicei achizi\u021bionate individual, iar pre\u021bul lor variaz\u0103 \u00een func\u021bie de tip \u0219i de loca\u021bie. <br\/><br\/>De asemenea, trebuie s\u0103 lua\u021bi \u00een considerare tarifele pentru apeluri (\u0219i SMS-uri).\nUnii furnizori SaaS ofer\u0103 pachete prepl\u0103tite odat\u0103 cu abonamentul, dar, de obicei, pute\u021bi opta \u0219i pentru o structur\u0103 &#8222;pay-as-you-go&#8221;.   <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">5. Metoda de facturare<\/h4>\n\n\n\n<p>De obicei, exist\u0103 diferite metode de facturare disponibile (pl\u0103\u021bi lunare sau anuale, de exemplu).\nCu c\u00e2t &#8222;contractul&#8221; este mai lung, cu at\u00e2t pre\u021bul este mai mic, ceea ce este un lucru de care trebuie s\u0103 \u021bine\u021bi cont dac\u0103 nu v\u0103 place s\u0103 schimba\u021bi constant instrumentele tehnice. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">6. Moneda<\/h4>\n\n\n\n<p>Unii furnizori de software pentru call center \u00ee\u0219i ofer\u0103 pre\u021burile \u00een mai multe valute, de exemplu, \u00een euro \u0219i dolari.\nAtunci c\u00e2nd verifica\u021bi pre\u021bul software-ului pentru call center, o op\u021biune se poate dovedi a fi mai economic\u0103 pentru dvs. dec\u00e2t cealalt\u0103, dar aceasta depinde doar de moneda aleas\u0103. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">7. Securitate<\/h4>\n\n\n\n<p>Securitatea datelor dvs. merit\u0103 fiecare cent, dar unii furnizori pot percepe taxe suplimentare pentru a v\u0103 men\u021bine centrul de apeluri \u00een siguran\u021b\u0103.\n\u00cen mod ideal, sunte\u021bi \u00een c\u0103utarea mai multor centre de date, capabilit\u0103\u021bi de criptare \u0219i Single-Sign-On (SSO) &#8211; a\u0219a cum ofer\u0103 CloudTalk. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">8. Echipament<\/h4>\n\n\n\n<p>Nu uita\u021bi faptul c\u0103, chiar dac\u0103 alege\u021bi o solu\u021bie bazat\u0103 pe cloud \u00een loc de PBX (care poate costa p\u00e2n\u0103 la 260 000 de dolari \u00een primul an), va trebui s\u0103 investi\u021bi \u00een c\u00e2teva echipamente pentru agen\u021bii dvs.\nAcestea includ: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>C\u0103\u0219ti: <\/strong> Op\u021biunile prietenoase cu bugetul \u00eencep de la aproximativ 20 de dolari, \u00een timp ce modelele avansate v\u0103 pot costa sute de dolari.\nC\u0103\u0219tile mai scumpe ofer\u0103 de obicei caracteristici suplimentare, cum ar fi anularea zgomotului, op\u021biuni de conectivitate multiple \u0219i o calitate \u00eembun\u0103t\u0103\u021bit\u0103 a sunetului. <strong><br\/><\/strong><\/li>\n\n\n\n<li><strong>Dispozitivul de apelare: <\/strong>Pre\u021burile telefoanelor mobile sau ale laptopurilor variaz\u0103 \u00een func\u021bie de marca \u0219i modelul pe care le alege\u021bi.\nPre\u021bul mediu de pia\u021b\u0103 2023 al unui smartphone la nivel mondial este de aproximativ 300 de dolari.\n\u00cen ceea ce prive\u0219te laptopurile, pre\u021bul mediu variaz\u0103 \u00eentre 600 $ \u0219i 1.000 $.  <\/li>\n<\/ul>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel is-style-image-left\" style=\"background-color:#FFF4FD\"><div class=\"cta-simple-panel-inner\">\n<figure class=\"wp-block-image size-large is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"560\" height=\"394\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/alternative-pages-illustration4.svg\" alt=\"\" class=\"wp-image-201222\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Afla\u021bi cum s\u0103 economisi\u021bi timp \u0219i s\u0103 cre\u0219te\u021bi profiturile cu un software scalabil<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/blog\/scalability-lost-revenue\/\">Mai mult<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Pre\u021bul software-ului Call Center: O analiz\u0103 comparativ\u0103 pentru 2024<\/h2>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>Compara\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Pricing;and;plans\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-black-color has-text-color\"><strong><strong>Pre\u021buri \u0219i planuri<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Top;features\">\n<div class=\"wp-block-group ct-table-header-group third-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-black-color has-text-color\"><strong><strong>Caracteristici de top<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Best;for\">\n<div class=\"wp-block-group ct-table-header-group third-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-black-color has-text-color\"><strong><strong>Cel mai bun pentru<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-deep-blue-sky-color has-text-color\"><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 planuri, <strong>$25 &#8211; $50 <\/strong>per<strong> <\/strong>utilizator\/lun\u0103 facturat anual.\nPre\u021bul unui plan personalizat este disponibil la cerere <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Power dialer<br\/>Numere interna\u021bionale<br\/>Designer flux apel<br\/>IVR<br\/>Click to Call<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u00centreprinderi de toate dimensiunile care au nevoie de un <strong>software de apeluri comerciale multicanal<\/strong> pentru echipele de intrare \u0219i ie\u0219ire.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>3CX<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 planuri, <strong>\u20ac175 &#8211; \u20ac180 <\/strong>per utilizator\/lun\u0103 facturat anual + plan &#8222;3CX free&#8221; gratuit<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Chat live<br\/>\u00cenregistrarea apelurilor<br\/>Transcriere \u00een timp real<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Echipe mici care nu sunt interesate de clopotele \u0219i fluier\u0103turile care vin cu majoritatea <strong>software-urilor de apelare inteligent\u0103<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Bitrix24<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 planuri pl\u0103tite, <strong>61 \u20ac &#8211; 249 \u20ac<\/strong> pe utilizator\/lun\u0103 facturate lunar + un plan gratuit<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Conferin\u021be audio \u0219i video<br\/>Partajarea ecranului<br\/>Notific\u0103ri<br\/>Partajarea fi\u0219ierelor<br\/>Programare  <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Toate <strong>tipurile de \u00eentreprinderi \u0219i departamente<\/strong>.\nDe exemplu, v\u00e2nz\u0103ri, marketing, managementul proiectelor \u0219i resurse umane. <\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Five9<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 planuri,<strong> $149 &#8211; $229<\/strong> pe lun\u0103<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Apelant automat de ie\u0219ire<br\/>Cozi de apeluri<br\/>Notific\u0103ri<br\/>Etichetarea apelurilor<br\/>Apel de r\u0103spuns<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u00centreprinderi de toate dimensiunile cu <strong>centre de contact<\/strong> inbound, outbound \u0219i <strong>mixte<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Talkdesk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 planuri, <strong>$75 &#8211; $125<\/strong> per utilizator\/lun\u0103, pre\u021bul planului &#8222;Experience Clouds&#8221; disponibil la cerere<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Apelatoare automate<br\/>Analiza experien\u021bei clien\u021bilor<br\/>AppConnect<br\/>Conversa\u021bii<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Centre de contact omnichannel care doresc s\u0103 <strong>\u00ee\u0219i automatizeze interac\u021biunile cu clien\u021bii care intr\u0103 \u0219i ies<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>NICE CXOne<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 planuri bazate pe ofert\u0103<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Distribuitor automat de contacte<br\/>IVR<br\/>Dialer automat de v\u00e2nz\u0103ri<br\/>Analiza vorbirii<br\/>Optimizarea for\u021bei de munc\u0103<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Afaceri mari \u0219i \u00eentreprinderi cu un<strong> volum mare de apeluri<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Dialpad<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 planuri, <strong>$15 &#8211; $25<\/strong> per utilizator\/lun\u0103 facturat anual, Pre\u021bul pentru planul Enterprise disponibil la cerere<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Conferin\u021b\u0103 de apeluri video<br\/>Analiza sentimentelor<br\/>Transcrieri Mesagerie vocal\u0103<br\/>Dictare-text<br\/>\u00cenregistrare automat\u0103 a apelurilor<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Centre de apel la nivel de \u00eentreprindere care au nevoie de <strong>instrumente UCaaS automatizate<\/strong> pentru eficientizarea comunic\u0103rii interne.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Genesys<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 planuri, <strong>$75 &#8211; $150<\/strong> per utilizator\/lun\u0103, pre\u021bul planului &#8222;Genesys DX&#8221; disponibil la cerere<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Outbound Autodialer<br\/>Rutare predictiv\u0103<br\/>Optimizarea for\u021bei de munc\u0103<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Echipe la distan\u021b\u0103 care au nevoie de <strong>capacit\u0103\u021bi AI puternice<\/strong> pentru a automatiza procesele.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 planuri, <strong>$30 &#8211; $50<\/strong> per utilizator\/lun\u0103 facturat anual, pre\u021bul planului &#8222;personalizat&#8221; disponibil la cerere<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Integr\u0103ri cuprinz\u0103toare<br\/>Panou de numere<br\/>Inbox de apeluri partajate<br\/>Flux de activitate live<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Start-up-uri \u0219i \u00eentreprinderi mici care au nevoie de <strong>solu\u021bii accesibile<\/strong> cu caracteristici de baz\u0103.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>8\u00d78<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>6 planuri, <strong>$15 &#8211; $140<\/strong> pe utilizator\/lun\u0103, facturate lunar<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Analiz\u0103<br\/>Smart Dialer<br\/>Click to Call<br\/>\u00cenregistrare apeluri<br\/>Managementul for\u021bei de munc\u0103<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Centre de <strong>asisten\u021b\u0103 pentru clien\u021bi<\/strong> la distan\u021b\u0103.<br\/><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong>GoTo Connect<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Disponibil ca un add-on cu pre\u021b personalizat la planul UCaaS al GoTo<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Campanii<br\/>Editor de planuri de apelare<br\/>Ghid live<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>IMM-urile care trebuie s\u0103 acceseze mai multe canale de comunicare.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-text-color is-layout-flow wp-block-column-is-layout-flow\" style=\"color:#6175f8\">\n<p class=\"has-black-color has-text-color\"><strong>Zoom<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Pre\u021b pe baz\u0103 de ofert\u0103, suplimente disponibile de la <strong> 60 $ pe an<\/strong><br\/><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Contact Center Analytics<br\/>Apeluri video outbound<br\/>Atribu\u021bii de implicare activ\u0103<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Utilizatorii Zoom care caut\u0103 o solu\u021bie de centru de contact cu <strong>o interfa\u021b\u0103<\/strong> \u0219i caracteristici <strong>familiare<\/strong>.<br\/><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong>Twilio<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Ofer\u0103 mai multe modele diferite de tarifare.\nDe exemplu, Twilio Flex cost\u0103 <strong> 1 $ pe or\u0103 per utilizator activ sau o rat\u0103 fix\u0103 de 150 $<\/strong> per utilizator\/lun\u0103. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>API deschis<br\/>Face\u021bi clic pentru a apela<br\/>\u00cenregistrarea apelurilor<br\/>Un num\u0103r local gratuit per plan<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u00centreprinderi de <strong>toate dimensiunile care au nevoie de o solu\u021bie scalabil\u0103<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>RingCentral<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 planuri, <strong>$20 &#8211; $35<\/strong> per utilizator\/lun\u0103 facturate anual<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Metrici \u00een timp real<br\/>Mesagerie vocal\u0103<br\/>Transcrieri<br\/>SMS<br\/>Numere interna\u021bionale<br\/>Conferin\u021be telefonice<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u00centreprinderile care au nevoie de <strong>o experien\u021b\u0103 omnichannel<\/strong>, precum \u0219i de instrumente de calificare, gestionare, colaborare \u0219i performan\u021b\u0103.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>Freshdesk<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 planuri pl\u0103tite &#8211; <strong>$15 &#8211; $79<\/strong> pe utilizator\/lun\u0103 facturate anual + un plan de pornire gratuit<br\/><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>ID apelant<br\/>Cozi de apeluri<br\/>Power Dialers<br\/>IVR<br\/>Raportare personalizat\u0103<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u00centreprinderile mai mici care caut\u0103 o <strong>combina\u021bie de software pentru helpdesk \u0219i centre de contact<\/strong>.<br\/><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>Vonage<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 planuri bazate pe ofert\u0103<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Apeluri telefonice&amp;Mesaje<br\/>Auto-attendant<br\/>Conferin\u021be vocale \u0219i video<br\/>Redirec\u021bionarea apelurilor<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u00centreprinderi mici, mijlocii \u0219i de nivel enterprise care au <strong>nevoie de o platform\u0103 VoIP scalabil\u0103, u\u0219or de utilizat<\/strong>, cu o gam\u0103 larg\u0103 de solu\u021bii.<br\/><br\/><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>Avaya<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 planuri, <strong>10,99 \u20ac &#8211; 33,99 \u20ac<\/strong> pe utilizator\/lun\u0103, facturate anual<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Numere locale \u0219i f\u0103r\u0103 apel<br\/>\u00cenregistr\u0103ri automate ale apelurilor<br\/>Dictare-text<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Echipe la distan\u021b\u0103 care au nevoie de <strong>acces<\/strong> u\u0219or <strong>la videoconferin\u021be<\/strong> \u0219i mesagerie instantanee.<br\/><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>JustCall<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 planuri, <strong>$24 &#8211; $48<\/strong> per utilizator\/lun\u0103 facturat anual, pre\u021bul unui plan &#8222;personalizat&#8221; disponibil la cerere<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Urm\u0103rirea apelurilor, \u00cenregistrare&amp;Monitorizare<br\/>SMS&amp;MMS<br\/>Apelare automat\u0103 \u0219i predictiv\u0103<br\/>Managementul telemarketingului<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Startup-uri \u0219i \u00eentreprinderi mici care doresc s\u0103 se <strong>extind\u0103 f\u0103r\u0103 complexit\u0103\u021bi de scalare<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>Nextiva<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 planuri, <strong>$18.95 &#8211; $32.95<\/strong> pe utilizator\/lun\u0103 facturate anual<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Videoconferin\u021b\u0103<br\/>\u00cenregistrare apeluri<br\/>Rutare apeluri<br\/>Capacitate fluxurilor de lucru<br\/>Robot telefonic<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>\u00centreprinderile care au nevoie de un <strong>sistem de telefonie pentru afaceri robust, sigur \u0219i fiabil<\/strong>, care func\u021bioneaz\u0103 pe orice dispozitiv.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">Alege\u021bi cel mai bun furnizor de call center<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"635\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/eBook-top-contact-center-providers.svg\" alt=\"\" class=\"wp-image-177212\"\/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/?page_id=175134\/\">Cite\u0219te gratuit<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Concluzii privind pre\u021burile software-ului Call Center<\/h2>\n\n\n\n<p>Cu o mare varietate de solu\u021bii, decizia final\u0103 depinde adesea de pre\u021b.\nCu toate acestea, atunci c\u00e2nd vine vorba de pre\u021burile software-ului pentru centrele de apelare, multe lucruri intr\u0103 \u00een joc atunci c\u00e2nd se calculeaz\u0103 costul final.   <\/p>\n\n\n\n<p>Dup\u0103 cum pute\u021bi vedea, pre\u021burile pot varia foarte mult, deci este important s\u0103 verifica\u021bi cu aten\u021bie ce este inclus \u00een pre\u021bul software-ului pentru call center.  <\/p>\n\n\n\n<p>Din fericire, exist\u0103 \u00eentotdeauna o \u00eencercare gratuit\u0103 pe care o pute\u021bi folosi pentru a v\u0103 asigura c\u0103 a\u021bi f\u0103cut alegerea corect\u0103.<\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center ct-block-article-faq-header\">\u00centreb\u0103ri frecvente<\/h3>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ce este software-ul cloud pentru call center?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Software-ul cloud pentru call center este o solu\u021bie de apelare g\u0103zduit\u0103 pe servere la distan\u021b\u0103, accesibil\u0103 prin internet.<br \/>\nSpre deosebire de sistemele tradi\u021bionale on-premise, acesta ofer\u0103 flexibilitate, scalabilitate \u0219i rentabilitate, permi\u021b\u00e2nd \u00eentreprinderilor s\u0103 \u00ee\u0219i optimizeze <a href=\"https:\/\/staging.cloudtalk.io\/ro\/blog\/14-practici-pentru-gestionarea-operatiunilor-call-center-in-2024\/\" target=\"_blank\" rel=\"noopener\">opera\u021biunile de call center<\/a> \u0219i s\u0103 ofere clien\u021bilor experien\u021be f\u0103r\u0103 cusur.<br \/>\nAm realizat o list\u0103 complex\u0103 de solu\u021bii bazate pe cloud <a href=\"https:\/\/staging.cloudtalk.io\/ro\/blog\/comparatia-finala-a-solutiilor-call-center-pentru-2024\/\" target=\"_blank\" rel=\"noopener\">aici<\/a>.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Cum func\u021bioneaz\u0103 software-ul pentru call center?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Call center software efficiently manages incoming and outgoing calls, typically using automatic call distribution (ACD) to route calls to appropriate agents. It integrates with customer relationship management (CRM) tools to access essential customer data, providing a seamless experience for agents and customers alike. Check our\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/\" target=\"_blank\" rel=\"noopener\">next-gen call center automation capabilities.<\/a><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">C\u00e2t cost\u0103 software-ul pentru call center?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>The cost of call center software varies depending on the features, scale, and provider. At Cloudtalk, we offer tailored pricing plans to suit the unique needs of different businesses, ensuring a competitive edge while maximizing the return on investment. Find out more about\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/how-much-does-call-center-software-cost\/\" target=\"_blank\" rel=\"noopener\">the cost associated with call center software<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711114639764\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Cum s\u0103 utiliza\u021bi analiza datelor software pentru call center?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Call center software data analytics may give you valuable insights into customer behavior, agent performance, and overall call center efficiency. By analyzing\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/what-are-call-tracking-metrics\/\" target=\"_blank\" rel=\"noopener\">these metrics<\/a>, Cloudtalk users can make data-driven decisions, optimize processes, and ultimately deliver exceptional customer experiences. What should your reporting look like?\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/call-center-reporting-the-definitive-guide-2022\/\" target=\"_blank\" rel=\"noopener\">Check it out here<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711114663166\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Care este cel mai bun software pentru call center?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>From the many options available on the market, Cloudtalk truly stands out due to its reliability, unique benefits, user-friendly interface, advanced features, and exceptional customer support. We empower businesses to achieve operational excellence and take their customer service to new heights. Read more about\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/what-makes-cloudtalk-the-right-call-center-software\/\" target=\"_blank\" rel=\"noopener\">Cloudtalk&#8217;s benefits<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711114680729\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Cum s\u0103 alege\u021bi un software pentru call center?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>When selecting a call center software, consider factors like scalability, feature set,\u00a0 integration portfolio, and customer support. Cloudtalk, with its customizable tools and easy deployment, emerges as the ideal choice to meet diverse call center needs. Learn more\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/complete-call-center-software-buyer-s-guide\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711114725573\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Centrele de apeluri utilizeaz\u0103 software CRM?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Yes, call centers often use CRM software to enhance customer interactions and improve efficiency. By integrating call center software with CRM, your agents can access customers&#8217; call history, see their preferences, and other relevant information. This lets them provide personalized and efficient support, ensuring customer satisfaction and loyalty. Read how to equip your team with the best CRM solution\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/the-most-comprehensive-crm-software-comparison-2022\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Dori\u021bi s\u0103 v\u0103 moderniza\u021bi opera\u021biunile inbound \u0219i outbound, dar v\u0103 \u00eengrijoreaz\u0103 costurile? Din fericire pentru dvs., un software excelent pentru&#8230;<\/p>\n","protected":false},"author":31,"featured_media":205796,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[725],"tags":[],"class_list":["post-230894","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center-ro"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/posts\/230894","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/users\/31"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/comments?post=230894"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/posts\/230894\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media\/205796"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media?parent=230894"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/categories?post=230894"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/tags?post=230894"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}