{"id":230745,"date":"2024-07-26T08:37:57","date_gmt":"2024-07-26T06:37:57","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/top-25-caracteristici-call-center-pentru-2024\/"},"modified":"2025-03-07T12:42:08","modified_gmt":"2025-03-07T10:42:08","slug":"top-25-caracteristici-call-center-pentru-2024","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/ro\/blog\/top-25-caracteristici-call-center-pentru-2024\/","title":{"rendered":"TOP 25 Caracteristici Call Center pentru 2026"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">Cele mai bune 25+ caracteristici ale sistemului Call Center<br\/>pentru a maximiza eficien\u021ba afacerii \u00een  2025<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/programeaza-un-demo\/\" style=\"border-radius:3px\">CONTACT V\u00c2NZ\u0102RI<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/perioada-de-incercare-cloudtalk-14-zile\/\" style=\"border-radius:3px\">\u00ceNCEARC\u0102 GRATUIT<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-2-1024x576.png\" alt=\"\" class=\"wp-image-204543\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-2-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-2-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-2-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-2-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-2-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-2-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-2-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-2-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-2-88x50.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-2.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p class=\"has-medium-font-size\">Fie c\u0103 automatizeaz\u0103 fluxurile de lucru ale agen\u021bilor, \u00eembun\u0103t\u0103\u021besc performan\u021ba apelurilor sau ofer\u0103 o perspectiv\u0103 mai bun\u0103 asupra opera\u021biunilor generale ale centrului de apeluri, caracteristicile centrului de apeluri contribuie \u00een cele din urm\u0103 la trei aspecte vitale ale afacerii dvs. &#8211; satisfac\u021bia clien\u021bilor, eficien\u021ba agen\u021bilor \u0219i generarea de venituri.<\/p>\n\n\n\n<p>Descoperi\u021bi cele mai bune caracteristici ale sistemului de telefonie pentru call center pentru a maximiza performan\u021ba companiei dvs. \u00een 2025.\nAsigura\u021bi-v\u0103 pozi\u021bia de lider de pia\u021b\u0103 \u00een toate fa\u021betele opera\u021biunilor dumneavoastr\u0103. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Principalele concluzii:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Caracteristicile centrelor de apel pot fi \u00eemp\u0103r\u021bite \u00een categorii care se concentreaz\u0103 pe automatizarea apelurilor, eficientizarea sarcinilor zilnice repetitive \u0219i evaluarea performan\u021bei.<\/li>\n\n\n\n<li>Inteligen\u021ba Artificial\u0103 devine o parte vital\u0103 a multor furnizori de software pentru call center de top din industrie, deoarece ajut\u0103 la sporirea eforturilor dumneavoastr\u0103 prin automatizare \u0219i o mai bun\u0103 \u00een\u021belegere a datelor.<\/li>\n\n\n\n<li>\u00cen cele din urm\u0103, instrumentele pe care le alege\u021bi ar trebui s\u0103 completeze obiectivele companiei dvs., astfel \u00eenc\u00e2t pre\u021bul depinde \u00een mare m\u0103sur\u0103 de c\u00e2t de mult dori\u021bi s\u0103 v\u0103 \u00eembun\u0103t\u0103\u021bi\u021bi procesele interne.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"what-is-cold-calling\">Caracteristicile obligatorii ale Call Center pentru  2025<\/h2>\n\n\n\n<p>\u00cen ceea ce prive\u0219te VoIP, 2025 este \u00een zodia <strong>AI <\/strong>\u0219i <strong>CSAT<\/strong>, iar noi ne-am asigurat c\u0103 reflect\u0103m acest lucru \u00een aceast\u0103 list\u0103 de caracteristici pentru call center.\nEste timpul s\u0103 descoperi\u021bi cele mai bune caracteristici de call center pentru <strong>apeluri<\/strong>, <strong>automatizare<\/strong> \u0219i <strong>performan\u021b\u0103<\/strong>. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Cele mai bune func\u021bii Call Center pentru apeluri<\/strong><\/h3>\n\n\n\n<p>C\u0103uta\u021bi s\u0103 cultiva\u021bi cea mai bun\u0103 experien\u021b\u0103 de servicii pentru clien\u021bi sau s\u0103 crea\u021bi mesaje clare pentru v\u00e2nz\u0103rile outbound?\nAceste caracteristici ale sistemului de call center v\u0103 vor amplifica cu siguran\u021b\u0103 eforturile de apelare. <\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#1 Campanii Call Center<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Prezentare general\u0103:<\/strong><\/h5>\n\n\n\n<p>A face &#8222;umms&#8221;, &#8222;aahs&#8221; \u0219i pauze st\u00e2njenitoare este un lucru al trecutului<br\/>cu Campanii Call Center.<\/p>\n\n\n\n<p>Preia controlul deplin asupra conversa\u021biilor agen\u021bilor t\u0103i \u0219i permite-le<br\/>s\u0103 se concentreze asupra lucrurilor care conteaz\u0103, oferindu-le scenarii detaliate, sondaje \u0219i chestionare.<\/p>\n\n\n\n<p>Simplifica\u021bi fluxurile de lucru zilnice cu cozi de a\u0219teptare preg\u0103tite \u00een prealabil.\nConfigura\u021bi, monitoriza\u021bi \u0219i ajusta\u021bi \u00een timp real aspectele referitoare la \u00eencerc\u0103rile de apel \u0219i la intervalul de timp dintre acestea. <\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Cel mai bun pentru:<\/strong><\/h5>\n\n\n\n<p>Opera\u021biuni Inbound \u0219i Outbound<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Beneficii:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Opera\u021biuni de apel ra\u021bionalizate<\/li>\n\n\n\n<li>Configurare simpl\u0103 \u0219i rapid\u0103<\/li>\n\n\n\n<li>Timpi de a\u0219teptare mai scur\u021bi<\/li>\n\n\n\n<li>Mai pu\u021bin timp \u00eentre apeluri<\/li>\n\n\n\n<li>Productivitate \u00eembun\u0103t\u0103\u021bit\u0103 a agen\u021bilor + satisfac\u021bie mai mare a clien\u021bilor<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solu\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pre\u021b ($ pe utilizator\/lun\u0103)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/campaigns\/\">Mai mult<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"2-increase-your-number-of-calls\"><strong>#2 Click-to-Call<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Prezentare general\u0103:<\/strong><\/h5>\n\n\n\n<p>Transforma\u021bi modul \u00een care agen\u021bii dvs. ini\u021biaz\u0103 apeluri prin transformarea fiec\u0103rui num\u0103r de telefon<br\/>online sau \u00eentr-un instrument CRM\/helpdesk \u00eentr-un format pe care pute\u021bi face clic.\nElimina\u021bi din ecua\u021bie apelarea manual\u0103<br\/>\u0219i economisi\u021bi timp \u0219i bani. <br\/><\/p>\n\n\n\n<p>Tot ce trebuie s\u0103 face\u021bi este s\u0103 instala\u021bi extensia Click-to-Call \u00een browserul dvs.<br\/>Pute\u021bi uita de copy-paste \u0219i de apelurile false \u00een acela\u0219i mod <br\/>\u00een care pute\u021bi apela &#8211; instantaneu.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Cel mai bun pentru:<\/strong><\/h5>\n\n\n\n<p>Opera\u021biuni Inbound \u0219i Outbound<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Beneficii:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Apeluri instantanee<\/li>\n\n\n\n<li>Nicio gre\u0219eal\u0103<\/li>\n\n\n\n<li>F\u0103r\u0103 apelare manual\u0103 + opera\u021biuni simplificate<\/li>\n\n\n\n<li>Func\u021bioneaz\u0103 pe toate canalele<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solu\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pre\u021b ($ pe utilizator\/lun\u0103)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$19<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"OpenPhone\">\n<p><strong>OpenPhone<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$15<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$21<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/click-to-call\/\">Mai mult<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"3-time-your-calls-right\"><strong>#3 \u00cenregistrarea apelurilor<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Prezentare general\u0103:<\/strong><\/h5>\n\n\n\n<p>Ob\u021bine\u021bi informa\u021bii rapide despre comportamentul \u0219i performan\u021ba agen\u021bilor dvs. cu<br\/>AI-powered Call Recording.\nAccesa\u021bi cu u\u0219urin\u021b\u0103 toate \u00eenregistr\u0103rile apelurilor prin intermediul browserului<br\/>, inclusiv analizele \u0219i istoricul apelurilor respective. <\/p>\n\n\n\n<p>Optimiza\u021bi-v\u0103 strategia general\u0103, \u021bintirea \u0219i mesajele, sau identifica\u021bi punctele slabe ale reprezentan\u021bilor individuali<br\/>\u0219i remedia\u021bi-le cu coaching personalizat<br\/>.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Cel mai bun pentru:  <\/h5>\n\n\n\n<p>Opera\u021biuni Inbound \u0219i Outbound<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Beneficii:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Perspective aprofundate<\/li>\n\n\n\n<li>Acces u\u0219or la \u00eenregistr\u0103ri<\/li>\n\n\n\n<li>\u00cenregistrare automat\u0103<\/li>\n\n\n\n<li>Coaching personalizat pentru agen\u021bi + optimizare opera\u021bional\u0103<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solu\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pre\u021b ($ pe utilizator\/lun\u0103)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong><a    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/cea-mai-buna-alternativa-si-cel-mai-mare-concurent-pentru-aircall-in-2022\/\">Aircall<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong><a    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/cea-mai-buna-alternativa-si-cel-mai-mare-concurent-pentru-justcall-in-2022\/\"><\/a><a    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/cea-mai-buna-alternativa-si-cel-mai-mare-concurent-pentru-justcall-in-2022\/\">Justcall<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$19<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"OpenPhone\">\n<p><strong><a    href=\"https:\/\/test-staging.cloudtalk.io\/openphone-alternative\/\">OpenPhone<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$15<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong><a    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/cea-mai-buna-alternativa-si-cel-mai-mare-concurent-pentru-ringover-in-2022\/\">Ringover<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$21<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong><a    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/cea-mai-buna-alternativa-si-cel-mai-mare-concurent-pentru-ringcentral-in-2023\/\">RingCentral<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/soft-de-inregistrare-apeluri-pentru-call-center\/\">Mai mult<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"4-anticipate-the-customer-s-needs\"><strong><strong>#4 <\/strong>Transcrierea apelurilor<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Prezentare general\u0103<\/strong><\/h5>\n\n\n\n<p>Transcrie\u021bi automat apelurile \u0219i \u00eenregistr\u0103rile apelurilor \u00een text.\n\u00cenregistra\u021bi \u0219i<br\/>exporta\u021bi tot ce au spus clien\u021bii \u0219i agen\u021bii dvs. instantaneu \u00een CRM-ul<br\/>.\nOb\u021bine\u021bi o \u00een\u021belegere complex\u0103 a conversa\u021biilor individuale.  <br\/><br\/>Lucra\u021bi cu o echip\u0103 multina\u021bional\u0103?\nNicio problem\u0103!\nCloudTalk poate<br\/>identifica \u0219i traduce automat fiecare transcriere \u00een 145 de limbi,<br\/>inclusiv german\u0103, spaniol\u0103, portughez\u0103, suedez\u0103, danez\u0103 \u0219i multe altele.  <\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Cel mai bun pentru:  <\/h5>\n\n\n\n<p>Opera\u021biuni Inbound \u0219i Outbound<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Beneficii:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Transcriere automat\u0103<\/li>\n\n\n\n<li>Traducere automat\u0103<\/li>\n\n\n\n<li>Suport pentru instrumente ter\u021be<\/li>\n\n\n\n<li>Perspective aprofundate + Export u\u0219or<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solu\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pre\u021b ($ pe utilizator\/lun\u0103)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$50<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/call-transcription\/\">Mai mult<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"5-open-the-conversation-with-an-email\"><strong>#5 Transfer de apeluri<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Prezentare general\u0103:<\/strong><\/h5>\n\n\n\n<p>Asigura\u021bi-v\u0103 c\u0103 clien\u021bii dvs. nu trebuie s\u0103 piard\u0103 timp sau nervi repet\u00e2nd<br\/>acelea\u0219i informa\u021bii dup\u0103 fiecare transfer.\nPermite\u021bi agen\u021bilor s\u0103 ob\u021bin\u0103 informa\u021bii,<br\/>s\u0103 evalueze situa\u021bia \u0219i s\u0103 direc\u021bioneze apelantul c\u0103tre cel mai competent coleg al lor. <br\/><br\/>Transferul cald permite reprezentan\u021bilor s\u0103 \u00eemp\u0103rt\u0103\u0219easc\u0103 informa\u021bii \u00eentre ei<br\/>\u00eenainte de a face leg\u0103tura cu apelantul.\nExtensiile garanteaz\u0103 o rezolvare rapid\u0103<br\/>prin apelarea agen\u021bilor \u0219i departamentelor cu doar trei cifre. <\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Cel mai bun pentru:  <\/h5>\n\n\n\n<p>Opera\u021biuni de intrare<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Beneficii:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Transfer cald<\/li>\n\n\n\n<li>CSAT \u00eembun\u0103t\u0103\u021bit<\/li>\n\n\n\n<li>Extensii de 3 cifre + rezolu\u021bie mai rapid\u0103<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solu\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pre\u021b ($ pe utilizator\/lun\u0103)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"Aircall\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$19<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"OpenPhone\">\n<p><strong>OpenPhone<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$23<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$21<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/call-transfers\/\">Mai mult<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"6-keep-it-brief\"><strong>#6 Mesagerie vocal\u0103<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Prezentare general\u0103:<\/strong><\/h5>\n\n\n\n<p>Agen\u021bii dvs. nu se pot conecta cu un client cheie?\nNicio problem\u0103!\nPe l\u00e2ng\u0103 faptul c\u0103<br\/>las\u0103 o Mesagerie vocal\u0103 personalizat\u0103, v\u0103 pute\u021bi pre\u00eenregistra mesajele \u0219i<br\/>trimite Mesajele vocale prin simpla ap\u0103sare a unui buton.  <\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Cel mai bun pentru:  <\/h5>\n\n\n\n<p>Opera\u021biuni outbound<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Beneficii:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rezolu\u021bie mai rapid\u0103<\/li>\n\n\n\n<li>\u00cent\u00e2rzieri minime ale apelurilor<\/li>\n\n\n\n<li>Mesagerie vocal\u0103 personalizabil\u0103<\/li>\n\n\n\n<li>O experien\u021b\u0103 mai bun\u0103 a clien\u021bilor + o rat\u0103 mai mare de succes a contactelor<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solu\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pre\u021b ($ pe utilizator\/lun\u0103)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"Aircall\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$19<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"OpenPhone\">\n<p><strong>OpenPhone<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$15<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$54<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong>RingCentral<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$20<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/mesaj-vocal\/\">Mai mult<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"6-keep-it-brief\"><strong>#7 Power Dialer<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Prezentare general\u0103:<\/strong><\/h5>\n\n\n\n<p>Atinge\u021bi de 3 ori mai mul\u021bi clien\u021bi poten\u021biali \u00een fiecare zi, simplific\u00e2nd \u00een acela\u0219i timp fluxurile de lucru ale agen\u021bilor<br\/>cu ajutorul scripturilor, chestionarelor, sondajelor \u0219i automatiz\u0103rii fluxurilor de lucru post-apel.\nCrea\u021bi<br\/>liste personalizate de apelare zilnic\u0103 \u0219i permite\u021bi reprezentan\u021bilor s\u0103 \u00eenceap\u0103 s\u0103 sune cu doar un clic. <br\/><br\/>Power Dialers sunt capabile s\u0103 automatizeze opera\u021biunile de apelare prin importarea contactelor<br\/>direct din CRM sau fi\u0219ierul XML \u0219i men\u021binerea fluxului<br\/>al agentului prin ini\u021bierea urm\u0103torului apel de pe list\u0103 dup\u0103 terminarea ultimului.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\"> \n<iframe loading=\"lazy\" title=\"Power Dialer \u2013 A Guide to Automating Sales Campaigns\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/nYA3BN6o6mI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n <\/div><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Cel mai bun pentru:  <\/h5>\n\n\n\n<p>Opera\u021biunile outbound s-au concentrat pe volum.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Beneficii:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mai multe apeluri \u00een fiecare zi<\/li>\n\n\n\n<li>Rezolvarea mai rapid\u0103 a apelurilor<\/li>\n\n\n\n<li>Automatizarea sarcinilor zilnice<\/li>\n\n\n\n<li>Utilizabilitate simpl\u0103 + compatibilitate \u00eentre instrumente<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solu\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pre\u021b ($ pe utilizator\/lun\u0103)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$50  <\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$49<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p id=\"Ringover\"><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$54<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/power-dialer-2\/\">Mai mult<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"6-keep-it-brief\"><strong>#8 Smart Dialer<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Prezentare general\u0103:<\/strong><\/h5>\n\n\n\n<p>Reduce\u021bi timpul de apel cu p\u00e2n\u0103 la 50% \u0219i ajunge\u021bi eficient la mai mul\u021bi clien\u021bi poten\u021biali.<br\/>Crea\u021bi cozi de apeluri u\u0219or de utilizat, cu un singur clic, direct de pe orice site web,<br\/>CRM sau instrument helpdesk, cu tampoane personalizabile.<br\/><br\/>Ordona\u021bi contactele prin glisare \u0219i fixare pentru eficien\u021b\u0103 maxim\u0103 \u0219i l\u0103sa\u021bi agen\u021bii<br\/>s\u0103 se dezl\u0103n\u021buie.\nSmart Dialer deplaseaz\u0103 automat prospec\u021bii care nu r\u0103spund la<br\/>mai jos pe list\u0103 pentru a economisi timp \u0219i a maximiza r\u0103spunsurile. <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\"> \n<iframe loading=\"lazy\" title=\"Sales Dialer Software 2024: How to use sales dialer\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/3WyeIuZbB-w?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n <\/div><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Cel mai bun pentru:  <\/h5>\n\n\n\n<p>Opera\u021biuni outbound axate pe experien\u021ba clien\u021bilor.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Beneficii:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cozi de apeluri cu un singur clic<\/li>\n\n\n\n<li>Gestionarea cozii de a\u0219teptare Drag-and-Drop<\/li>\n\n\n\n<li>Prioritizarea automat\u0103 a contactelor<\/li>\n\n\n\n<li>Integrarea instrumentelor ter\u021b\u0103 parte + Automatizarea sarcinilor zilnice<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solu\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pre\u021b ($ pe utilizator\/lun\u0103)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$50<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"Aircall\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$50<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$49<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$54<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/smart-dialer\/\">Mai mult<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"6-keep-it-brief\"><strong>#9<\/strong> <strong>Detalii despre client<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Prezentare general\u0103:<\/strong><\/h5>\n\n\n\n<p>Afla\u021bi instantaneu cine se afl\u0103 la cel\u0103lalt cap\u0103t al firului, acces\u00e2nd<br\/>detalii relevante despre client chiar \u00eenainte de a ridica receptorul.\nIntegra\u021bi<br\/>solu\u021bia dvs. de call center cu CRM sau Helpdesk pentru acces u\u0219or. <br\/><br\/>Vizualiza\u021bi istoricul apelurilor anterioare, \u00eenregistr\u0103rile apelurilor, transcrierile, ofertele, tichetele de asisten\u021b\u0103,<br\/>sau chiar c\u00e2mpurile dvs. personalizate.\nEconomisi\u021bi timpul clien\u021bilor \u0219i al agen\u021bilor prin<br\/>, oferind un context u\u0219or.\nPreg\u0103ti\u021bi-v\u0103 pentru succes cu etichetarea \u00een mijlocul apelului.  <\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Cel mai bun pentru:  <\/h5>\n\n\n\n<p>Opera\u021biuni Inbound \u0219i Outbound<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Beneficii:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Perspective instantanee<\/li>\n\n\n\n<li>Compatibilitate \u00eentre platforme + experien\u021b\u0103 \u00eembun\u0103t\u0103\u021bit\u0103 pentru clien\u021bi<\/li>\n\n\n\n<li>Disponibil \u00eenainte \u0219i \u00een timpul apelurilor<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solu\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pre\u021b ($ pe utilizator\/lun\u0103)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/customer-details\/\">Mai mult<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"6-keep-it-brief\"><strong>#10<\/strong> <strong>Note de apel<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Prezentare general\u0103:<\/strong><\/h5>\n\n\n\n<p>Crea\u021bi \u0219i accesa\u021bi noti\u021bele luate \u00een orice moment.\nRelua\u021bi de unde a\u021bi r\u0103mas \u0219i<br\/>utiliza\u021bi date relevante din interac\u021biunile anterioare pentru a construi rela\u021bii mai bune cu<br\/>clien\u021bii dvs. <\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Cel mai bun pentru:  <\/h5>\n\n\n\n<p>Opera\u021biuni Inbound \u0219i Outbound<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Beneficii:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Crearea de note pe \u0219i dup\u0103 apel<\/li>\n\n\n\n<li>Acces instant la note<\/li>\n\n\n\n<li>Context ad\u0103ugat pentru fiecare apel + satisfac\u021bie mai mare a clien\u021bilor<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solu\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pre\u021b ($ pe utilizator\/lun\u0103)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/call-notes\/\">Mai mult<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"7-know-when-to-speak\"><strong>#11 Etichetarea apelurilor<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Prezentare general\u0103:<\/strong><\/h5>\n\n\n\n<p>Utiliza\u021bi etichete preexistente sau crea\u021bi etichete noi personalizate pentru a clasifica eficient<br\/>fiecare apel \u0219i pentru a urm\u0103ri tipul de apel, rezultatul \u0219i diver\u0219i indicatori KPI.<br\/>Implementa\u021bi etichetarea post-apel obligatorie pentru a men\u021bine vizibilitatea clar\u0103.<\/p>\n\n\n\n<p>Transforma\u021bi modul \u00een care evalua\u021bi apelurile prin sincronizarea automat\u0103 a etichetelor<br\/>cu CRM-ul dvs.\nAnaliza\u021bi \u00een profunzime cu ajutorul filtrelor de etichete.\nMaximiza\u021bi eficien\u021ba<br\/>cu ajutorul deciziilor strategice bazate pe date \u0219i al instruirii agen\u021bilor.  <br\/><\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Cel mai bun pentru:  <\/h5>\n\n\n\n<p>Opera\u021biuni Inbound \u0219i Outbound<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Beneficii:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Crearea de etichete la \u0219i dup\u0103 apel<\/li>\n\n\n\n<li>\u00cembun\u0103t\u0103\u021birea evalu\u0103rii analitice<\/li>\n\n\n\n<li>Context ad\u0103ugat pentru fiecare apel + Coaching mai bun pentru agen\u021bi<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solu\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pre\u021b ($ pe utilizator\/lun\u0103)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p id=\"Ringover\"><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$21<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/call-tagging\/\">Mai mult<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"7-know-when-to-speak\"><strong>#12 Apelare \u00een 3 direc\u021bii<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Prezentare general\u0103:<\/strong><\/h5>\n\n\n\n<p>Permite\u021bi agen\u021bilor s\u0103 invite f\u0103r\u0103 probleme colegii s\u0103 ajute la apeluri complexe<br\/>cu ajutorul \u0219optirii ascunse a apelului.\nSau s\u0103 se al\u0103ture \u0219i s\u0103 interac\u021bioneze direct cu clientul<br\/>\u00een timpul apelului, pentru cea mai bun\u0103 experien\u021b\u0103 posibil\u0103 pentru client. <br\/><br\/>Permite\u021bi managerilor \u0219i antrenorilor s\u0103 asculte apelurile \u00een mod anonim pentru a evalua \u00een mod eficient comportamentul agentului<br\/>, pentru a oferi informa\u021bii utile pe loc \u0219i pentru a<br\/>simplifica procesul de integrare \u0219i de preg\u0103tire a agen\u021bilor.<br\/><\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Cel mai bun pentru:  <\/h5>\n\n\n\n<p>Opera\u021biuni Inbound \u0219i Outbound<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Beneficii:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Invita\u021bi un prieten pentru ajutor<\/li>\n\n\n\n<li>Apel \u0219optit<\/li>\n\n\n\n<li>Monitorizare ascuns\u0103 a apelurilor<\/li>\n\n\n\n<li>Satisfac\u021bie mai mare a clien\u021bilor + Coaching \u00eembun\u0103t\u0103\u021bit al agen\u021bilor<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solu\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pre\u021b ($ pe utilizator\/lun\u0103)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$50<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/3-way-calling\/\">Mai mult<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"7-know-when-to-speak\"><strong>#13 Mesaje personalizate<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Prezentare general\u0103:<\/strong><\/h5>\n\n\n\n<p>Crea\u021bi mesaje audio personalizate cu privire la programul de func\u021bionare, disponibilitatea echipei<br\/>sau cele mai frecvente \u00eentreb\u0103ri de asisten\u021b\u0103 \u0219i ad\u0103uga\u021bi o not\u0103 uman\u0103<br\/>experien\u021bei clien\u021bilor dvs. f\u0103r\u0103 costuri suplimentare de integrare.<br\/><br\/>Implementa\u021bi f\u0103r\u0103 probleme mesaje personalizate \u00een sistemul dvs. de r\u0103spuns vocal interactiv<br\/>prin intermediul unui designer de fluxuri de apel u\u0219or de utilizat \u0219i maximiza\u021bi<br\/>valoarea pe care dvs. \u0219i apelan\u021bii dvs. o ob\u021bine\u021bi din automatizare<br\/><\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Cel mai bun pentru:  <\/h5>\n\n\n\n<p>Opera\u021biuni de intrare<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Beneficii:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Men\u021binerea identit\u0103\u021bii m\u0103rcii<\/li>\n\n\n\n<li>Ra\u021bionaliza\u021bi sprijinul pentru autoajutorare<\/li>\n\n\n\n<li>Defini\u021bi clar orele de lucru + economisi\u021bi bani pe costurile de angajare<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solu\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pre\u021b ($ pe utilizator\/lun\u0103)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/personalized-messages\/\">Mai mult<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Cele mai bune caracteristici Call Center pentru automatizare<\/strong><\/h3>\n\n\n\n<p>De ce s\u0103 pierde\u021bi timp cu sarcini repetitive c\u00e2nd pute\u021bi l\u0103sa agen\u021bii s\u0103 se concentreze pe ceea ce fac cel mai bine \u0219i automatizarea s\u0103 se ocupe de restul?\nSimplifica\u021bi opera\u021biunile cu aceste caracteristici de top pentru call center. <\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#1 Automatizarea fluxurilor de lucru<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Prezentare general\u0103:<\/strong><\/h5>\n\n\n\n<p>Automatizarea fluxurilor de lucru personalizate pentru<br\/>follow-up-uri, crearea de tichete \u0219i transcrieri text-to-speech \u0219i permite\u021bi agen\u021bilor<br\/>s\u0103 se concentreze pe ceea ce conteaz\u0103 cel mai mult.<\/p>\n\n\n\n<p>Configura\u021bi-v\u0103 automatiz\u0103rile \u00een trei pa\u0219i simpli cu declan\u0219atoare personalizate, condi\u021bii<br\/>\u0219i ac\u021biuni ulterioare.\nAlege\u021bi doar departamentul sau num\u0103rul \u021bint\u0103 \u0219i \u00eencepe\u021bi s\u0103 economisi\u021bi timp. <\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Cel mai bun pentru:<\/strong><\/h5>\n\n\n\n<p>Opera\u021biuni Inbound \u0219i Outbound<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Beneficii:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Simplu de utilizat<\/li>\n\n\n\n<li>Economise\u0219te timp<\/li>\n\n\n\n<li>Direc\u021bionare specific\u0103<\/li>\n\n\n\n<li>U\u0219or de personalizat + Satisfac\u021bie \u00eembun\u0103t\u0103\u021bit\u0103 a clien\u021bilor<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solu\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pre\u021b ($ pe utilizator\/lun\u0103)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/automatizarea-fluxurilor-de-lucru\/\">Mai mult<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#2 Designer de flux de apeluri (CFD)<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Prezentare general\u0103:<\/strong><\/h5>\n\n\n\n<p>Personaliza\u021bi-v\u0103 traseul apelurilor primite de la \u00eenceput p\u00e2n\u0103 la sf\u00e2r\u0219it cu Call Flow<br\/>Designer.\nNu v\u0103 mul\u021bumi\u021bi cu ideea altcuiva despre ceea ce reprezint\u0103 o c\u0103l\u0103torie excelent\u0103 a clientului<br\/>&#8211; construi\u021bi-o pe a dvs. <\/p>\n\n\n\n<p>Profita\u021bi de peste 20 de op\u021biuni de rutare predefinite, crea\u021bi fluxuri de apeluri personalizate prin glisare \u0219i fixare simplu de utilizat \u0219i extinde\u021bi-le la \u00eentreaga dvs. opera\u021biune prin atribuirea lor la numere noi cu un singur clic.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Cel mai bun pentru:<\/strong><\/h5>\n\n\n\n<p>Opera\u021biuni de intrare<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Beneficii:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Opera\u021biuni de intrare<\/li>\n\n\n\n<li>Constructor Drag-and-Drop<\/li>\n\n\n\n<li>Peste 20 de modele predefinite + experien\u021b\u0103 personalizat\u0103 pentru clien\u021bi<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solu\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pre\u021b ($ pe utilizator\/lun\u0103)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/call-flow-designer\/\">Mai mult<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#3 <strong>R\u0103spuns vocal interactiv (IVR)<\/strong><\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Prezentare general\u0103:<\/strong><\/h5>\n\n\n\n<p>Asigura\u021bi-v\u0103 c\u0103 apelan\u021bii primesc \u00eentotdeauna ajutorul de care au nevoie cel mai mult prin eficientizarea direc\u021bion\u0103rii apelurilor cu un IVR.\nCrea\u021bi fluxuri de apeluri personalizate \u0219i permite\u021bi clien\u021bilor s\u0103 aleag\u0103 dintr-un set predefinit de op\u021biuni. <\/p>\n\n\n\n<p>Ad\u0103uga\u021bi p\u00e2n\u0103 la 10 pa\u0219i posibili \u00een c\u0103l\u0103toria fiec\u0103rui apelant pentru a face ca ajungerea la echipa potrivit\u0103 de asisten\u021b\u0103 pentru clien\u021bi sau de succes s\u0103 fie c\u00e2t mai u\u0219oar\u0103 posibil \u0219i<br\/>reduce\u021bi durata medie a apelului cu 40%.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Cel mai bun pentru:<\/strong><\/h5>\n\n\n\n<p>Opera\u021biuni de intrare<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Beneficii:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Constructor u\u0219or de fluxuri de apeluri<\/li>\n\n\n\n<li>P\u00e2n\u0103 la 10 trepte personalizate<\/li>\n\n\n\n<li>Eficien\u021b\u0103 de rutare mai mare<\/li>\n\n\n\n<li>Reducerea duratei apelurilor + asisten\u021b\u0103 mai eficient\u0103<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solu\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pre\u021b ($ pe utilizator\/lun\u0103)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"Aircall\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$29<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$44<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"RingCentral\">\n<p><strong>RingCentral<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$20<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/ce-este-ivr-raspuns-vocal-interactiv\/\">Mai mult<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#4 Coada de apeluri<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Prezentare general\u0103:<\/strong><\/h5>\n\n\n\n<p>Oferi\u021bi asisten\u021b\u0103 pentru clien\u021bi complet personalizabil\u0103.\nDistribui\u021bi apelurile primite c\u0103tre<br\/>agen\u021bii potrivi\u021bi \u00een func\u021bie de starea clientului sau de expertiza tehnic\u0103 a<br\/>agen\u021bilor individuali pentru o eficien\u021b\u0103 maxim\u0103 a asisten\u021bei. <\/p>\n\n\n\n<p>Oferi\u021bi asisten\u021b\u0103 prioritar\u0103 clien\u021bilor cu cozi VIP sau redirec\u021biona\u021bi clien\u021bii cu care nu v\u0103 pute\u021bi ocupa chiar acum c\u0103tre cozi de rezerv\u0103, Mesagerie vocal\u0103,<br\/>\u0219i numere externe sau interne.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Cel mai bun pentru:<\/strong><\/h5>\n\n\n\n<p>Opera\u021biuni de intrare<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Beneficii:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Un volum de munc\u0103 mai u\u0219or de gestionat<\/li>\n\n\n\n<li>Divizia Equal Call<\/li>\n\n\n\n<li>Asisten\u021b\u0103 prioritar\u0103 prin intermediul cozilor VIP<\/li>\n\n\n\n<li>Suport Mesagerie vocal\u0103 + Redirec\u021bionare simpl\u0103 a apelurilor<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solu\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pre\u021b ($ pe utilizator\/lun\u0103)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"Aircall\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$50<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$49<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$44<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"RingCentral\">\n<p><strong>RingCentral<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$20<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/call-queuing\/\">Mai mult<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#5 <strong>Rutare bazat\u0103 pe abilit\u0103\u021bi<\/strong><\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Prezentare general\u0103:<\/strong><\/h5>\n\n\n\n<p>Crea\u021bi etichete de competen\u021be personalizate, atribui\u021bi competen\u021be agen\u021bilor individuali \u0219i<br\/>ruta\u021bi pe baza acestor parametri pentru cea mai bun\u0103 experien\u021b\u0103 a clientului.\nPe baza<br\/>subiectului \u0219i a disponibilit\u0103\u021bii, agentul cel mai competent prime\u0219te primul apelul. <\/p>\n\n\n\n<p>De asemenea, rutarea bazat\u0103 pe abilit\u0103\u021bi poate fi utilizat\u0103 pentru a defini nivelul de competen\u021b\u0103 al unor \u00eentregi echipe<br\/>.\nAstfel, pute\u021bi ajusta procesele \u0219i v\u0103 pute\u021bi asigura c\u0103 apelan\u021bii dvs. care intr\u0103<br\/>nu trebuie s\u0103 sufere frustrarea transferurilor nesf\u00e2r\u0219ite \u0219i a asisten\u021bei<br\/>lente. <\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Cel mai bun pentru:<\/strong><\/h5>\n\n\n\n<p>Opera\u021biuni de intrare<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Beneficii:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Etichete de abilit\u0103\u021bi personalizate<\/li>\n\n\n\n<li>Etichetare individual\u0103 \u0219i de grup<\/li>\n\n\n\n<li>Prioritizarea apelurilor \u00een func\u021bie de abilit\u0103\u021bi<\/li>\n\n\n\n<li>Rezolvare mai rapid\u0103 a tichetelor de asisten\u021b\u0103 + satisfac\u021bie mai mare a clien\u021bilor<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solu\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pre\u021b ($ pe utilizator\/lun\u0103)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"Aircall\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$49<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$44<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"RingCentral\">\n<p><strong>RingCentral<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$35<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/skill-based-routing\/\">Mai mult<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#5 <strong>Rutare bazat\u0103 pe abilit\u0103\u021bi<\/strong><\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Prezentare general\u0103:<\/strong><\/h5>\n\n\n\n<p>Crea\u021bi etichete de competen\u021be personalizate, atribui\u021bi competen\u021be agen\u021bilor individuali \u0219i<br\/>ruta\u021bi pe baza acestor parametri pentru cea mai bun\u0103 experien\u021b\u0103 a clientului.\nPe baza<br\/>subiectului \u0219i a disponibilit\u0103\u021bii, agentul cel mai competent prime\u0219te primul apelul. <\/p>\n\n\n\n<p>De asemenea, rutarea bazat\u0103 pe abilit\u0103\u021bi poate fi utilizat\u0103 pentru a defini nivelul de competen\u021b\u0103 al unor \u00eentregi echipe<br\/>.\nAstfel, pute\u021bi ajusta procesele \u0219i v\u0103 pute\u021bi asigura c\u0103 apelan\u021bii dvs. care intr\u0103<br\/>nu trebuie s\u0103 sufere frustrarea transferurilor nesf\u00e2r\u0219ite \u0219i a asisten\u021bei<br\/>lente. <\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Cel mai bun pentru:<\/strong><\/h5>\n\n\n\n<p>Opera\u021biuni de intrare<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Beneficii:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Etichete de abilit\u0103\u021bi personalizate<\/li>\n\n\n\n<li>Etichetare individual\u0103 \u0219i de grup<\/li>\n\n\n\n<li>Prioritizarea apelurilor \u00een func\u021bie de abilit\u0103\u021bi<\/li>\n\n\n\n<li>Rezolvare mai rapid\u0103 a tichetelor de asisten\u021b\u0103 + satisfac\u021bie mai mare a clien\u021bilor<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solu\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pre\u021b ($ pe utilizator\/lun\u0103)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"Aircall\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$49<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$44<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"RingCentral\">\n<p><strong>RingCentral<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$35<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/skill-based-routing\/\">Mai mult<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#7<\/strong> <strong>Ore de lucru<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Prezentare general\u0103:<\/strong><\/h5>\n\n\n\n<p>Nu v\u0103 mai pierde\u021bi niciodat\u0103 clien\u021bii &#8211; chiar \u0219i \u00een afara orelor de program.\nCloudTalk v\u0103 permite s\u0103 reda\u021bi mesaje personalizate \u00een afara biroului, s\u0103 redirec\u021biona\u021bi apelan\u021bii sau s\u0103 \u00eei l\u0103sa\u021bi s\u0103 lase o Mesagerie vocal\u0103.Pute\u021bi seta orele de lucru pentru \u00eentreaga dvs. companie, pentru echipe individuale sau chiar pentru numere independente.\n\u0218i cum toat\u0103 lumea merit\u0103 timp liber, sistemul poate \u021bine cont \u0219i de s\u0103rb\u0103torile na\u021bionale.  <\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Cel mai bun pentru:<\/strong><\/h5>\n\n\n\n<p>Opera\u021biuni de intrare<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Beneficii:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fluxuri de apeluri personalizate \u00een afara orelor de program<\/li>\n\n\n\n<li>Men\u021bine vizibilitatea opera\u021bional\u0103 clar\u0103<\/li>\n\n\n\n<li>Adaptabil la nivelul \u00eentregii companii sau individual + Limiteaz\u0103 experien\u021bele negative ale apelan\u021bilor<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solu\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pre\u021b ($ pe utilizator\/lun\u0103)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30  <\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/business-hours\/\">Mai mult<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>Cele mai bune caracteristici Call Center pentru performan\u021b\u0103<\/strong><\/strong><\/h3>\n\n\n\n<p>Fie c\u0103 dori\u021bi s\u0103 pune\u021bi o lup\u0103 pe opera\u021biunile dvs. sau s\u0103 ave\u021bi o vedere de ansamblu asupra performan\u021bei \u0219i strategiei \u00eentregului dvs. call center, aceste caracteristici v\u0103 vor stimula performan\u021ba.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#1<\/strong> <strong>Call Center Analytics<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Prezentare general\u0103:<\/strong><\/h5>\n\n\n\n<p>Centraliza\u021bi toate datele echipei dvs. \u0219i accesa\u021bi tot ceea ce trebuie s\u0103 \u0219ti\u021bi cu privire la performan\u021ba agentului dvs. sau la statisticile privind apelurile, pentru a face previziuni \u0219i a v\u0103 optimiza strategia.<\/p>\n\n\n\n<p>Merge\u021bi c\u00e2t de ad\u00e2nc dori\u021bi.\nUrm\u0103ri\u021bi fiecare pas al fiec\u0103rui apel de intrare sau de ie\u0219ire.\nUtiliza\u021bi aceste informa\u021bii pentru a evalua \u00een mod expert performan\u021ba agen\u021bilor individuali \u0219i a departamentelor deopotriv\u0103.  <\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Cel mai bun pentru:<\/strong><\/h5>\n\n\n\n<p>Opera\u021biuni Inbound \u0219i Outbound<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Beneficii:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00cen\u021belegerea complex\u0103 a performan\u021bei Call Center<\/li>\n\n\n\n<li>Analiza aprofundat\u0103 a departamentelor \u0219i agen\u021bilor<\/li>\n\n\n\n<li>Preg\u0103tire strategic\u0103 direc\u021bionat\u0103 + luare de decizii bazat\u0103 pe date<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solu\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pre\u021b ($ pe utilizator\/lun\u0103)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"Aircall\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$50<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$49<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"OpenPhone\">\n<p><strong>OpenPhone<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$23<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$44<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"RingCentral\">\n<p><strong>RingCentral<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$35<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/software-de-call-center-cu-statistici\/\">Mai mult<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#2<\/strong> <strong>Panouri de control analitic<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Prezentare general\u0103:<\/strong><\/h5>\n\n\n\n<p>Monitoriza\u021bi tot ce se \u00eent\u00e2mpl\u0103 \u00een echipele dvs. \u00een timp real, de la apeluri active, cozi, identitatea apelantului \u0219i disponibilitatea agentului.\nVizualiza\u021bi rapoarte \u00een intervale orare sau pentru \u00eentreaga zi dintr-o singur\u0103 privire. <\/p>\n\n\n\n<p>Permite\u021bi reprezentan\u021bilor s\u0103 creeze statusuri personalizate pentru a men\u021bine o imagine clar\u0103 asupra tuturor \u0219i a tuturor lucrurilor.\nIdentifica\u021bi blocajele, \u00eemp\u0103r\u021bi\u021bi sarcinile \u00een mod egal \u0219i rezolva\u021bi crizele pe m\u0103sur\u0103 ce apar. <\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Cel mai bun pentru:<\/strong><\/h5>\n\n\n\n<p>Opera\u021biuni Inbound \u0219i Outbound<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Beneficii:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Acces la informa\u021bii \u00een timp real<\/li>\n\n\n\n<li>Cadru de timp personalizabil<\/li>\n\n\n\n<li>Rezolvarea ac\u021bionabil\u0103 a problemelor + statusuri personalizate ale agen\u021bilor<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solu\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pre\u021b ($ pe utilizator\/lun\u0103)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30  <\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/dashboard\/\">Mai mult<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#3<\/strong> <strong>Monitorizarea apelurilor<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Prezentare general\u0103:<\/strong><\/h5>\n\n\n\n<p>Permite\u021bi managerilor \u0219i agen\u021bilor cu experien\u021b\u0103 s\u0103 se al\u0103ture apelurilor de asisten\u021b\u0103 \u0219i v\u00e2nz\u0103ri pentru a oferi asisten\u021b\u0103, a evalua performan\u021ba agen\u021bilor sau a evalua eficien\u021ba scenariilor de apel.<\/p>\n\n\n\n<p>Alege\u021bi nivelul preferat de vizibilitate pentru a interveni direct \u00een apeluri \u0219i a lua parte la apeluri \u00een 3 direc\u021bii, pentru a \u0219opti la urechea agentului dvs. f\u0103r\u0103 ca clientul s\u0103 \u0219tie sau pentru a fi doar o musc\u0103 pe perete cu ascultarea apelurilor.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Cel mai bun pentru:<\/strong><\/h5>\n\n\n\n<p>Opera\u021biuni Inbound \u0219i Outbound<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Beneficii:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vizibilitate selectabil\u0103<\/li>\n\n\n\n<li>Rezolvarea simpl\u0103 a problemelor<\/li>\n\n\n\n<li>\u00cembun\u0103t\u0103\u021birea experien\u021bei clien\u021bilor + o mai bun\u0103 preg\u0103tire \u0219i integrare a agen\u021bilor<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solu\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pre\u021b ($ pe utilizator\/lun\u0103)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$50  <\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"Aircall\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$50<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$49<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"OpenPhone\">\n<p><strong>OpenPhone<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$23<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$21<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"RingCentral\">\n<p><strong>RingCentral<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/monitorizarea-apelurilor\/\">Mai mult<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#4<\/strong> <strong>Avizier<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Prezentare general\u0103:<\/strong><\/h5>\n\n\n\n<p>Gamifica\u021bi opera\u021biunile zilnice \u0219i stimula\u021bi ini\u021biativele prin transmiterea de date \u00een timp real din sistemul dvs. de analiz\u0103 direct pe panourile de control ale agen\u021bilor sau pe ecranele LCD ale centrelor de apeluri, inclusiv parametrii actuali, clasamentele agen\u021bilor \u0219i multe altele.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Cel mai bun pentru:<\/strong><\/h5>\n\n\n\n<p>Opera\u021biuni Inbound \u0219i Outbound<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Beneficii:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Flux analitic live<\/li>\n\n\n\n<li>Cadru de timp personalizabil<\/li>\n\n\n\n<li>Angajare mai mare a angaja\u021bilor + motivare mai bun\u0103 a agen\u021bilor<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solu\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pre\u021b ($ pe utilizator\/lun\u0103)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$50  <\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/ro\/wallboard-2\/\">Mai mult<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#5<\/strong> <strong>ID apelant virtual<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Prezentare general\u0103:<\/strong><\/h5>\n\n\n\n<p>Nu l\u0103sa\u021bi o experien\u021b\u0103 bun\u0103 a clien\u021bilor s\u0103 se iroseasc\u0103.\nGenera\u021bi ID-uri ale apelan\u021bilor cu prefixuri locale specifice sau utiliza\u021bi numere pe care clien\u021bii \u0219i clien\u021bii poten\u021biali le cunosc deja. <\/p>\n\n\n\n<p>Cre\u0219te\u021bi ratele de r\u0103spuns cu formatul familiar al numerelor sau valorifica\u021bi numerele existente pe care clien\u021bii dvs. le cunosc pentru a consolida asocierea cu marca \u0219i pentru a conduce campanii de apeluri interna\u021bionale la scar\u0103 mic\u0103.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Cel mai bun pentru:<\/strong><\/h5>\n\n\n\n<p>Opera\u021biuni outbound<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Beneficii:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Format familiar al numerelor<\/li>\n\n\n\n<li>Ratele de r\u0103spuns mai ridicate<\/li>\n\n\n\n<li>Compatibil cu Portarea numerelor  <\/li>\n\n\n\n<li>Alternativ\u0103 rentabil\u0103 la cump\u0103rare<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solu\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pre\u021b ($ pe utilizator\/lun\u0103)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/virtual-caller-id\/\">Mai mult<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#6<\/strong> <strong>Conectare unic\u0103 (SSO)<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Prezentare general\u0103:<\/strong><\/h5>\n\n\n\n<p>Reduce\u021bi riscurile de securitate, simplifica\u021bi accesul utilizatorilor \u0219i u\u0219ura\u021bi via\u021ba managerului dvs. IT oferind tuturor agen\u021bilor dvs. un singur cont pe care s\u0103 \u00eel utilizeze \u00een toate aplica\u021biile \u0219i integr\u0103rile call center-ului.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Cel mai bun pentru:<\/strong><\/h5>\n\n\n\n<p>Opera\u021biuni Inbound \u0219i Outbound<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Beneficii:<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Securitate sporit\u0103<\/li>\n\n\n\n<li>U\u0219or de utilizat<\/li>\n\n\n\n<li>Gestionarea simpl\u0103 a utilizatorilor + compatibilitate \u00eentre platforme<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solu\u021bie<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pre\u021b ($ pe utilizator\/lun\u0103)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$50<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/single-sign-on-sso\/\">Mai mult<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:53px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Surclasa\u021bi-v\u0103 concuren\u021ba cu cele mai bune caracteristici software Call Center pentru  2025<\/h2>\n\n\n\n<p>Caracteristicile centrelor de apel sunt multe, variate \u0219i uneori pu\u021bin confuze.\nDar, cu o planificare adecvat\u0103 \u0219i obiective clar definite, g\u0103sirea instrumentului potrivit pentru aceast\u0103 sarcin\u0103 ar trebui s\u0103 fie floare la ureche.\nMai ales cu aceast\u0103 list\u0103 la \u00eendem\u00e2n\u0103 a caracteristicilor pentru <wpcodeself wptype=\"\" wpml_attr_0=\"\">.    <\/wpcodeself><\/p>\n\n\n\n<p>Surclasa\u021bi-v\u0103 concuren\u021ba cu cele mai bune caracteristici de pe pia\u021b\u0103 ast\u0103zi, cu automatizare care economise\u0219te timp, decizii bazate pe date AI, apeluri clare \u0219i experien\u021be excelente pentru clien\u021bi!<\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">12 caracteristici care trebuie urm\u0103rite la alegerea software-ului pentru call center  <\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"210\" height=\"300\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Must-have-features-717x1024-1-210x300.png\" alt=\"\" class=\"wp-image-204556\" style=\"object-fit:cover\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Must-have-features-717x1024-1-210x300.png 210w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Must-have-features-717x1024-1-520x742.png 520w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Must-have-features-717x1024-1-300x428.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Must-have-features-717x1024-1-297x424.png 297w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Must-have-features-717x1024-1-79x113.png 79w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Must-have-features-717x1024-1-62x88.png 62w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Must-have-features-717x1024-1.png 717w\" sizes=\"auto, (max-width: 210px) 100vw, 210px\" \/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"    href=\"https:\/\/test-staging.cloudtalk.io\/12-features-ebook\/\">Cite\u0219te gratuit<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center ct-block-article-faq-header\">Caracteristici Call Center \u00centreb\u0103ri frecvente<\/h3>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ce sisteme folosesc centrele de apel?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Call center-urile utilizeaz\u0103 diverse sisteme, inclusiv software pentru call center, sisteme de gestionare a rela\u021biilor cu clien\u021bii (CRM), <a href=\"https:\/\/www.youtube.com\/watch?v=_G_cyNxSg-c\" target=\"_blank\" rel=\"noopener\">distribu\u021bie automat\u0103 a apelurilor (ACD)<\/a>, r\u0103spuns vocal interactiv (IVR) \u0219i instrumente de gestionare a for\u021bei de munc\u0103 pentru a \u00eembun\u0103t\u0103\u021bi comunicarea \u0219i productivitatea.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Care sunt func\u021biile de baz\u0103 ale unui call center?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Call center-urile \u00eendeplinesc o serie de func\u021bii esen\u021biale pentru a asigura o comunicare eficient\u0103 \u00eentre \u00eentreprinderi \u0219i clien\u021bii lor.<br \/>\nUnele dintre func\u021biile de baz\u0103 ale centrelor de apeluri includ: <\/p>\n<p>&#8211; Gestionarea apelurilor de intrare \u0219i ie\u0219ire<br \/>&#8211; Asisten\u021b\u0103 tehnic\u0103 \u0219i pentru clien\u021bi<br \/>&#8211; V\u00e2nz\u0103ri \u0219i generare de lead-uri<br \/>&#8211; Colectarea feedback-ului<br \/>&#8211; Raportare \u0219i analiz\u0103<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Care sunt func\u021biile cheie ale centrelor de contact?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Centrele de contact se ocup\u0103 \u00een primul r\u00e2nd de comunicarea cu clien\u021bii prin diverse canale, gestioneaz\u0103 interac\u021biunile cu clien\u021bii pentru a spori satisfac\u021bia \u0219i colecteaz\u0103 informa\u021bii pentru a \u00eembun\u0103t\u0103\u021bi serviciile \u0219i eficien\u021ba opera\u021bional\u0103.<br \/>\nAfla\u021bi mai multe despre <a href=\"https:\/\/staging.cloudtalk.io\/blog\/call-center-software-requirements\/\" target=\"_blank\" rel=\"noopener\">cerin\u021bele necesare pentru<\/a> \u00eenfiin\u021barea acestuia. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1710149050963\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Care sunt caracteristicile unui telefon \u0219i ale unui sistem de mesagerie vocal\u0103?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Un sistem robust include Redirec\u021bionarea apelurilor, identificarea apelantului, <a href=\"https:\/\/staging.cloudtalk.io\/blog\/voicemail-to-email-how-to-send-it-how-it-works\/\" target=\"_blank\" rel=\"noopener\">transcrierea Mesagerie vocal\u0103 la Mesagerie vocal\u0103<\/a> \u0219i mesaje de \u00eent\u00e2mpinare personalizabile, asigur\u00e2nd o comunicare \u0219i o accesibilitate f\u0103r\u0103 probleme.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1710361087293\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Care sunt caracteristicile unui telefon VoIP?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Telefoanele VoIP ofer\u0103 func\u021bii avansate, cum ar fi calitatea de \u00eenalt\u0103 defini\u021bie a vocii, apeluri video, gestionarea mai multor linii \u0219i integrarea cu aplica\u021bii de afaceri, oferind flexibilitate \u0219i reduceri de <a href=\"https:\/\/www.cloudtalk.io\/voip\/-pricing\/\" target=\"_blank\" rel=\"noopener\">costuri<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1710361105116\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ce caracteristici ar trebui s\u0103 caut la un software de call center pentru \u00eentreprinderi mici?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Caracteristicile esen\u021biale includ o interfa\u021b\u0103 de utilizator intuitiv\u0103, analiz\u0103 \u00een timp real, integrare cu sistemele CRM \u0219i scalabilitate pentru a se adapta pe m\u0103sur\u0103 ce afacerea cre\u0219te, <a href=\"https:\/\/www.cloudtalk.io\/blog\/measuring-customer-satisfaction-how-to-do-it-and-why\/\" target=\"_blank\" rel=\"noopener\">asigur\u00e2nd func\u021bionarea eficient\u0103 \u0219i satisfac\u021bia clien\u021bilor<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Fie c\u0103 automatizeaz\u0103 fluxurile de lucru ale agen\u021bilor, \u00eembun\u0103t\u0103\u021besc performan\u021ba apelurilor sau ofer\u0103 o perspectiv\u0103 mai bun\u0103 asupra opera\u021biunilor generale&#8230;<\/p>\n","protected":false},"author":126,"featured_media":215609,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[725],"tags":[],"class_list":["post-230745","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center-ro"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/posts\/230745","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/users\/126"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/comments?post=230745"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/posts\/230745\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media\/215609"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media?parent=230745"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/categories?post=230745"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/tags?post=230745"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}