{"id":141347,"date":"2022-08-02T16:30:20","date_gmt":"2022-08-02T14:30:20","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/integrare-de-call-center-pentru-playvox\/"},"modified":"2025-04-15T10:30:46","modified_gmt":"2025-04-15T08:30:46","slug":"integrare-de-call-center-pentru-playvox","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/ro\/integrare-de-call-center-pentru-playvox\/","title":{"rendered":"Integrarea sistemului de telefonie Playvox"},"content":{"rendered":"\n
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Integrarea sistemului de telefonie Playvox<\/p>\n<\/div><\/div>\n\n\n\n

Call Centerpentru Playvox<\/h1>\n\n\n\n

Combina\u021bi puterea software-ului dumneavoastr\u0103 Contact Center \u0219i caracteristicile puternice de apelare cu integrarea VoIP Playvox de la CloudTalk. Efectua\u021bi \u0219i primi\u021bi apeluri, trimite\u021bi mesaje SMS \u0219i economisi\u021bi timp pentru sarcinile manuale cu sincronizarea \u00een dou\u0103 direc\u021bii. <\/p>\n<\/div><\/div>\n\n\n\n

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Contact V\u00e2nz\u0103ri<\/a><\/div>\n\n\n\n
\u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Realizat de<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Categorie<\/p>\n\n\n\n

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Alta<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Utiliza\u021bi pentru<\/p>\n\n\n\n

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Urm\u0103rirea performan\u021bei agentului<\/p>\n\n\n\n

Optimizarea for\u021bei de munc\u0103<\/p>\n\n\n\n

Analiza apelurilor \u0219i a fluxului de lucru<\/p>\n\n\n\n

Monitorizare \u00een timp real<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Utilizatori<\/p>\n\n\n\n

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Supraveghetori<\/p>\n\n\n\n

Managerii for\u021bei de munc\u0103<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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De \u00eencredere pentru mii de oameni<\/p>\n\n\n\n

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1,480 Recenzii despre G2<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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4,000<\/code>+<\/p>\n\n\n\n

Clien\u021bi mul\u021bumi\u021bi<\/p>\n<\/div>\n\n\n\n

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160<\/code>+<\/p>\n\n\n\n

numere interna\u021bionale<\/p>\n<\/div>\n\n\n\n

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300<\/code>%<\/p>\n\n\n\n

Mai multe apeluri pe zi<\/p>\n<\/div>\n\n\n\n

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50<\/code>%<\/p>\n\n\n\n

Timpi de a\u0219teptare mai mici<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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De ce s\u0103 integra\u021bi Playvox cu CloudTalk?<\/strong><\/h2>\n\n\n\n

Configura\u021bi integrarea centrului de apeluri Playvox \u00een doar c\u00e2teva clicuri \u0219i eficientiza\u021bi opera\u021biunile de asisten\u021b\u0103 pentru clien\u021bi \u0219i v\u00e2nz\u0103ri cu apeluri, SMS-uri \u0219i sincronizarea datelor \u00een timp real.<\/p>\n\n\n\n

CloudTalk \u00eembun\u0103t\u0103\u021be\u0219te Playvox prin automatizarea fluxurilor de lucru, reducerea sarcinilor manuale \u0219i \u00eembun\u0103t\u0103\u021birea productivit\u0103\u021bii agen\u021bilor cu capabilit\u0103\u021bi VoIP avansate. R\u0103m\u00e2ne\u021bi \u00een frunte cu urm\u0103rirea apelurilor, monitorizarea performan\u021bei \u0219i informa\u021bii utile, toate \u00een cadrul Playvox. <\/p>\n\n\n\n

Ce este Playvox?<\/strong><\/p>\n\n\n\n

Playvox, o platform\u0103 lider de implicare a for\u021bei de munc\u0103 \u0219i de gestionare a calit\u0103\u021bii, ajut\u0103 companiile s\u0103 urm\u0103reasc\u0103 performan\u021ba, s\u0103 optimizeze interac\u021biunile cu clien\u021bii \u0219i s\u0103 \u00eembun\u0103t\u0103\u021beasc\u0103 eficien\u021ba centrului de contact.<\/p>\n\n\n\n

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Ce date partajeaz\u0103 CloudTalk \u0219i Playvox?<\/h2>\n\n\n\n
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Playvox<\/p>\n<\/div>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Procese CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Ac\u021biuni ale fluxurilor de lucru:Automatizarea \u00eenregistr\u0103rii apelurilor, ini\u021bierea apelurilor \u0219i trimiterea mesajelor SMS.<\/p>\n<\/div>\n\n\n\n

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Ac\u021biuni de flux de lucru<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Schimb Playvox & CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Informa\u021bii de contact:Sincroniza\u021bi nume, e-mailuri, numere de telefon \u0219i detalii despre clien\u021bi poten\u021biali \u00eentre sisteme.<\/p>\n<\/div>\n\n\n\n

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Informa\u021bii de contact<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Activitatea Lead \u0219i Deal:Partaja\u021bi actualiz\u0103ri privind activit\u0103\u021bile, statusurile \u0219i etichetele f\u0103r\u0103 probleme.<\/p>\n<\/div>\n\n\n\n

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Activitatea de conducere \u0219i de tranzac\u021bionare<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Playvox prime\u0219te<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Date despre apeluri:Apelurile pierdute, duratele, rezultatele apelurilor \u0219i jurnalele sunt sincronizate cu Playvox.<\/p>\n<\/div>\n\n\n\n

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Date de apel<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Mesaje vocale \u0219i etichete:Accesa\u021bi \u00eenregistr\u0103ri detaliate ale apelurilor, Mesaje vocale \u0219i etichete pentru urm\u0103rire \u0219i urm\u0103rire.<\/p>\n<\/div>\n\n\n\n

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Mesagerie vocal\u0103 \u0219i etichete<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Cum s\u0103 integra\u021bi Playvox cu CloudTalk?<\/h2>\n\n\n\n
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  1. Asigura\u021bi-v\u0103 c\u0103 ave\u021bi un plan CloudTalk Essential<\/strong> \u0219i acces de administrare<\/strong> pentru ambele instrumente.<\/li>\n\n\n\n
  2. Conecta\u021bi-v\u0103 la contul<\/strong> dumneavoastr\u0103 CloudTalk<\/strong> \u0219i accesa\u021bi Set\u0103ri > Integr\u0103ri<\/strong>.<\/li>\n\n\n\n
  3. Selecta\u021bi Playvox<\/strong> din lista de integr\u0103ri \u0219i face\u021bi clic pe „Add Integration”<\/strong>.<\/li>\n\n\n\n
  4. Conecta\u021bi-v\u0103 la contul<\/strong> dvs. Playvox<\/strong> atunci c\u00e2nd vi se solicit\u0103 \u0219i autoriza\u021bi accesul la date.<\/li>\n\n\n\n
  5. Configura\u021bi set\u0103rile pentru fluxurile de lucru, \u00eenregistrarea apelurilor \u0219i regulile de sincronizare<\/strong>.<\/li>\n\n\n\n
  6. Maparea c\u00e2mpurilor personalizate<\/strong> prin potrivirea conven\u021biilor de denumire Playvox \u0219i CloudTalk<\/strong>.<\/li>\n<\/ol>\n\n\n\n
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    Contact V\u00e2nz\u0103ri<\/a><\/div>\n\n\n\n
    \u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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    Ce spun clien\u021bii no\u0219tri de talie mondial\u0103?<\/h2>\n\n\n\n

    Orientarea c\u0103tre client este un pilon fundamental pentru tot ceea ce facem. Fie c\u0103 v\u0103 ajuta\u021bi clien\u021bii, fie c\u0103 \u00eei contacta\u021bi pentru a \u00eencheia o tranzac\u021bie, v\u0103 ajut\u0103m s\u0103 v\u0103 asigura\u021bi c\u0103 ave\u021bi toate instrumentele \u0219i suportul de care ave\u021bi nevoie pentru a reu\u0219i. Dar nu v\u0103 lua\u021bi dup\u0103 noi. Iat\u0103 ce au de spus clien\u021bii ferici\u021bi ai CloudTalk! <\/p>\n\n\n\n

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    1,480 Recenzii despre G2<\/p>\n<\/div>\n<\/div>\n\n\n\n

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    \u00cemi place dispozitivul de apelare inteligent, deoarece elimin\u0103 procrastinarea din timpul de dezvoltare a afacerii prin apelare la rece. De asemenea, am testat recent AI notetaker \u0219i \u00eel voi achizi\u021biona, deoarece elimin\u0103 necesitatea de a scrie note manual. De asemenea, a fost foarte precis! <\/p>\n\n\n\n

    Cite\u0219te mai mult<\/a><\/p>\n\n\n\n

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    Craig H.<\/strong> \"\"\/Co-fondator<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Aveam nevoie de linii pentru afacerea noastr\u0103 cu mult\u0103 urgen\u021b\u0103, iar echipa a rezolvat problema pentru noi \u00eentr-o singur\u0103 zi lucr\u0103toare. Totul a fost integrat \u0219i configurat imediat, gata pentru ca echipa noastr\u0103 s\u0103 ofere asisten\u021b\u0103 imediat. <\/p>\n\n\n\n

    Cite\u0219te mai mult<\/a><\/p>\n\n\n\n

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    Carlotta B.<\/strong> \"\"\/Manager de proiect<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    U\u0219or de utilizat. \u00cemi place c\u0103 asisten\u021ba m-a ajutat rapid \u0219i clar s\u0103 \u00een\u021beleg mecanismele mai dificile. Integrarea prin API cu aplica\u021bia noastr\u0103 inhousing a permis, de asemenea, automatiz\u0103ri cum ar fi memento-uri prin SMS. <\/p>\n\n\n\n

    Cite\u0219te mai mult<\/a><\/p>\n\n\n\n

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    Daniel S.<\/strong> \"\"\/Specialist \u00een asisten\u021ba pentru clien\u021bi<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Este simplu de utilizat, are o interfa\u021b\u0103 curat\u0103 \u0219i ofer\u0103 multe op\u021biuni pentru utilizarea numerelor din multe p\u0103r\u021bi ale lumii. De asemenea, este un instrument excelent de utilizat pentru deschiderea de conturi pe platforme de mesagerie precum WhatsApp \u0219i Telegram. <\/p>\n\n\n\n

    Cite\u0219te mai mult<\/a><\/p>\n\n\n\n

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    Ivan M.<\/strong> \"\"\/Specialist \u00een sistemul de venituri<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Panoul de control al apelurilor \u0219i structura de raportare sunt perfecte, deoarece suport\u0103 \u0219i raportarea \u00een func\u021bie de campanie. Putem aloca ID-uri ale apelan\u021bilor pentru ISDR-uri, facilit\u00e2nd utilizarea acestora oric\u00e2nd este necesar \u00een timp real… <\/p>\n\n\n\n

    Cite\u0219te mai mult<\/a><\/p>\n\n\n\n

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    Arun S<\/strong> \"\"\/Senior Manager<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Pentru noi, principalul avantaj al utiliz\u0103rii CloudTalk este salvarea contactelor. Suntem o companie contactat\u0103 de mii de persoane, a\u0219a c\u0103 a vedea cine sun\u0103 \u00eenainte de a prelua apelurile este un mare impuls. De asemenea, are analize detaliate pentru urm\u0103rire. <\/p>\n\n\n\n

    Cite\u0219te mai mult<\/a><\/p>\n\n\n\n

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    Joe P.<\/strong> \"\"\/Manager de cont<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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    Cum se configureaz\u0103 apelarea \u00een Playvox?<\/h2>\n\n\n\n
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    1. Asigura\u021bi-v\u0103 c\u0103 ave\u021bi un plan Playvox Workforce Optimization<\/strong> cu acces de administrator<\/strong>.<\/li>\n\n\n\n
    2. Conecta\u021bi-v\u0103 la contul<\/strong> dumneavoastr\u0103 CloudTalk<\/strong> \u0219i accesa\u021bi Set\u0103ri > Integr\u0103ri<\/strong>.<\/li>\n\n\n\n
    3. Selecta\u021bi Playvox<\/strong> din lista de integr\u0103ri \u0219i face\u021bi clic pe „Add Integration”<\/strong>.<\/li>\n\n\n\n
    4. \u00cen Playvox, accesa\u021bi Set\u0103ri > Voce > Set\u0103ri apel<\/strong>.<\/li>\n\n\n\n
    5. Seta\u021bi CloudTalk ca furnizor implicit de apeluri<\/strong> \u0219i atribui\u021bi numere agen\u021bilor.<\/li>\n\n\n\n
    6. Deschide\u021bi orice contact, lider sau tichet<\/strong> \u00een Playvox.<\/li>\n\n\n\n
    7. Localiza\u021bi widget-ul CloudTalk CTI<\/strong> \u00een panoul din dreapta.<\/li>\n\n\n\n
    8. \u00cencepe\u021bi s\u0103 efectua\u021bi apeluri \u0219i s\u0103 trimite\u021bi SMS-uri direct din Playvox!<\/li>\n<\/ol>\n\n\n\n
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      Contact V\u00e2nz\u0103ri<\/a><\/div>\n\n\n\n
      \u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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      Avantajele integr\u0103rii telefonului Playvox<\/h2>\n\n\n\n
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      Optimizarea continu\u0103 a for\u021bei de munc\u0103<\/h3>\n\n\n\n

      Asigura\u021bi planificarea eficient\u0103 a for\u021bei de munc\u0103 cu urm\u0103rirea \u00een timp real a activit\u0103\u021bii agen\u021bilor. CloudTalk export\u0103 durata apelului, timpul pentru \u00eencheiere \u0219i datele privind performan\u021ba agentului c\u0103tre Playvox, permi\u021b\u00e2nd managerilor s\u0103 rafineze programarea \u0219i alocarea resurselor pentru eficien\u021b\u0103 maxim\u0103. <\/p>\n<\/div>\n\n\n\n

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      Analiz\u0103 avansat\u0103 a performan\u021bei<\/h3>\n\n\n\n

      Ob\u021bine\u021bi informa\u021bii detaliate despre performan\u021ba agen\u021bilor prin monitorizarea timpului de convorbire, a timpului de a\u0219teptare \u0219i a activit\u0103\u021bilor pentru \u00eencheiere. Integrarea CloudTalk cu Playvox ofer\u0103 rapoarte structurate care ajut\u0103 managerii s\u0103 identifice lacunele de productivitate \u0219i s\u0103 \u00eembun\u0103t\u0103\u021beasc\u0103 strategiile de gestionare a apelurilor. <\/p>\n<\/div>\n<\/div>\n\n\n\n

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      Export personalizabil de date privind apelurile<\/h3>\n\n\n\n

      Adapta\u021bi exporturile de date despre apeluri pentru a se potrivi nevoilor opera\u021bionale. Selecta\u021bi ce detalii ale apelurilor – cum ar fi apelurile de intrare, de ie\u0219ire, apelurile pierdute sau Mesagerie vocal\u0103 – ar trebui trimise c\u0103tre Playvox. Managerii pot filtra rapoartele pentru a se concentra pe indicatorii cheie de performan\u021b\u0103 care au impact asupra calit\u0103\u021bii serviciilor. <\/p>\n<\/div>\n\n\n\n

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      Responsabilitate sporit\u0103 a agentului<\/h3>\n\n\n\n

      Urm\u0103ri\u021bi implicarea fiec\u0103rui agent \u00een timpul \u0219i dup\u0103 apeluri. Integrarea \u00eenregistreaz\u0103 interac\u021biunile apelurilor \u0219i le atribuie anumitor agen\u021bi, oferind managerilor \u00eenregistr\u0103ri transparente care ajut\u0103 la evaluarea eficien\u021bei, distribu\u021bia volumului de munc\u0103 \u0219i oportunit\u0103\u021bile de formare. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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      O prezentare general\u0103 a integr\u0103rii Playvox \u0219i CloudTalk<\/h2>\n\n\n\n
      \n