{"id":132569,"date":"2022-06-29T03:37:06","date_gmt":"2022-06-29T01:37:06","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/povestile-clientilor-rosberg\/"},"modified":"2024-10-03T11:19:29","modified_gmt":"2024-10-03T09:19:29","slug":"povestile-clientilor-rosberg","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/povestile-clientilor-rosberg\/","title":{"rendered":"Pove\u0219tile clien\u021bilor Rosberg"},"content":{"rendered":"\n<div class=\"wp-block-group cs-top-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center cs-top-section-left is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">Relat\u0103rile clien\u021bilor<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Cre\u0219terea productivit\u0103\u021bii pentru agen\u021bii de asisten\u021b\u0103 clien\u021bi Rosberg<\/h1>\n\n\n\n<p>Rosberg furnizeaz\u0103 solu\u021bia SaaS Verji, \u00een cre\u0219tere rapid\u0103, pentru comunica\u021bii criptate. Verji este lider de pia\u021b\u0103 \u00een Norvegia pentru contabilitate, audit, firme de avocatur\u0103 \u0219i industria imobiliar\u0103<strong>.<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column cs-top-section-right is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:19.5rem\">\n<div class=\"wp-block-group cs-sidebar\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full cs-sidebar-image\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/CT_CustomerStory_Thumbnail_Rosberg@2x.png\" alt=\"\" class=\"wp-image-106568\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group cs-sidebar-section cs-sidebar-favourite-features\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"cs-sidebar-section-heading\">Caracteristici preferate<\/p>\n\n\n\n<div class=\"wp-block-columns cs-sidebar-favourite-feature is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1rem\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/icon-agent-reporting-featured.svg\" alt=\"\" class=\"wp-image-184715\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Raport agent<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns cs-sidebar-favourite-feature is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1rem\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/icon-call-tagging-featured.svg\" alt=\"\" class=\"wp-image-184559\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Etichetarea apelurilor<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns cs-sidebar-favourite-feature is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1rem\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/icon-click-to-call-featured.svg\" alt=\"\" class=\"wp-image-184523\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Click-to-Call<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns cs-sidebar-favourite-feature is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:1rem\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/icon-analytics-featured.svg\" alt=\"\" class=\"wp-image-184703\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Analize<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group cs-sidebar-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"cs-sidebar-section-heading\">Industria<\/p>\n\n\n\n<p>Contabilitate <br\/>Audit <br\/>Cabinet de avocatur\u0103<br\/>Imobiliare<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group cs-sidebar-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"cs-sidebar-section-heading\">Caz de utilizare<\/p>\n\n\n\n<p>Asisten\u021b\u0103 pentru clien\u021bi<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group cs-sidebar-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"cs-sidebar-section-heading\">Loca\u021bie<\/p>\n\n\n\n<p>Global<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group cs-achiev container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Ce a realizat Rosberg cu CloudTalk?<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column cs-achiev-single is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"cs-achiev-number counter\"><code>2,220<\/code>+<\/p>\n\n\n\n<p>Apeluri primite \u0219i efectuate<\/p>\n\n\n\n<div class=\"wp-block-group cs-achiev-image\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-thick-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170911\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large hover\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-bold-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170899\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column cs-achiev-single is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"cs-achiev-number counter\"><code>5,000<\/code>+<\/p>\n\n\n\n<p>Minute la telefon cu clien\u021bii<\/p>\n\n\n\n<div class=\"wp-block-group cs-achiev-image\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-thick-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170911\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large hover\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-bold-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170899\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column cs-achiev-single is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"cs-achiev-number counter\"><code>8<\/code><\/p>\n\n\n\n<p>Numere de telefon<\/p>\n\n\n\n<div class=\"wp-block-group cs-achiev-image\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-thick-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170911\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large hover\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-bold-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170899\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column cs-achiev-single is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"cs-achiev-number\">Sunte\u021bi gata s\u0103 \u00eencepe\u021bi?<\/p>\n\n\n\n<p class=\"cs-achiev-description\"><a      href=\"https:\/\/test-staging.cloudtalk.io\/ro\/programeaza-un-demo\/\" data-type=\"page\" data-id=\"10711\"><\/a><a      href=\"https:\/\/test-staging.cloudtalk.io\/ro\/programeaza-un-demo\/\">Programeaz\u0103 o demonstra\u021bie \u2192<\/a><\/p>\n\n\n\n<div class=\"wp-block-group cs-achiev-image\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-thick-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170911\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large hover\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-bold-line-dash-blue-cs-achievements.svg\" alt=\"\" class=\"wp-image-170899\"\/><\/figure>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group cs-squares-wrapper\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group cs-squares\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group cs-squares-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/icon-introduction-note-speech-bubble-blue.svg\" alt=\"\" class=\"wp-image-171019\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Introducere<\/h3>\n\n\n\n<p>Rosberg&#8217;s Verji, o solu\u021bie SaaS criptat\u0103 de top \u00een Norvegia, deserve\u0219te sectoare cheie precum contabilitatea \u0219i dreptul cu instrumente de comunicare conforme cu GDPR.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group cs-squares-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/icon-solution-settings-wheel-blue.svg\" alt=\"\" class=\"wp-image-171007\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Solu\u021bie<\/h3>\n\n\n\n<p>Rosberg \u00ee\u0219i propune s\u0103 \u00eembun\u0103t\u0103\u021beasc\u0103 experien\u021ba clien\u021bilor prin eficientizarea proceselor de asisten\u021b\u0103 \u0219i v\u00e2nz\u0103ri cu un software unificat pentru call center, aliniindu-se misiunii lor de a securiza \u0219i simplifica comunicarea.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group cs-squares-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/icon-results-like-thumbs-up-blue.svg\" alt=\"\" class=\"wp-image-170995\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Rezultate<\/h3>\n\n\n\n<p>CloudTalk spore\u0219te eficien\u021ba Rosberg \u00een toate departamentele, \u00eembun\u0103t\u0103\u021bind comunicarea cu clien\u021bii \u0219i reduc\u00e2nd costurile, cu integrarea perfect\u0103 a HubSpot pentru gestionarea optim\u0103 a datelor.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large cs-squares-illustration\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/illustration-standing-girl-with-laptop.svg\" alt=\"\" class=\"wp-image-170983\"\/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group cs-story-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Lider \u00een comunica\u021bii criptate pentru industriile cheie din Norvegia<\/h3>\n\n\n\n<p>Rosberg furnizeaz\u0103 solu\u021bia SaaS Verji, \u00een cre\u0219tere rapid\u0103, pentru comunica\u021bii criptate. Verji este lider de pia\u021b\u0103 \u00een Norvegia pentru contabilitate, audit, firme de avocatur\u0103 \u0219i industria imobiliar\u0103.\nAceste industrii utilizeaz\u0103 Verji pentru comunicarea criptat\u0103 \u00een conformitate cu GDPR \u0219i reglement\u0103rile guvernamentale. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Asigurarea comunic\u0103rii criptate \u0219i a conformit\u0103\u021bii cu GDPR \u00een mesageria digital\u0103<\/h3>\n\n\n\n<p>Numele Verji provine dintr-un cuv\u00e2nt nordic vechi care \u00eenseamn\u0103 protec\u021bie. \u201eDac\u0103 nu ai scrie asta pe o carte po\u0219tal\u0103, atunci nu ar trebui s\u0103 o trimi\u021bi nici \u00eentr-un email tradi\u021bional.\u201d Aceasta este o bun\u0103 regul\u0103 de baz\u0103 pentru toate formele de comunicare digital\u0103, mai ales dup\u0103 introducerea noii legi privind datele cu caracter personal din cadrul reglement\u0103rilor GDPR. \u00centreprinderile \u0219i companiile risc\u0103 s\u0103 primeasc\u0103 o amend\u0103 echivalent\u0103 cu 4% din cifra de afaceri \u00een cazul \u00een care se constat\u0103 c\u0103 au \u00eenc\u0103lcat aceste norme. Pentru a se asigura c\u0103 clien\u021bii pot comunica criptat \u00een conformitate cu legisla\u021bia privind protec\u021bia datelor, Rosberg trebuie s\u0103 opereze cu instrumente care respect\u0103 Regulamentul general privind protec\u021bia datelor \u0219i politicile companiei lor.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:312px\">\n<div class=\"wp-block-group cs-newsletter-form\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h5 class=\"wp-block-heading has-text-align-center\">Fi\u021bi primul \u0219i citi\u021bi despre cele mai noi pove\u0219ti ale clien\u021bilor no\u0219tri.<\/h5>\n\n\n\n<pre style=\"display:flex;\"><!--[if lte IE 8]>\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2-legacy.js\"><\/script>\n<![endif]-->\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n\tregion: \"na1\",\n        portalId: \"6195055\",\n\tformId: \"7d760df7-9c77-474d-b2cb-6fe52e28886e\",\n        formInstanceId: \"article-footer\",\n        onFormSubmit: function (form)\n                {\n window.dataLayer = window.dataLayer || [];\n                  dataLayer.push({'event': 'newsletterSubmit', 'email': form.find(\"[name=email]\").val()});\n                }\n});\n<\/script><\/pre>\n\n\n\n<p class=\"has-text-align-center\">Zero spam-uri.\nPove\u0219ti adev\u0103rate. <\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group cs-story-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Rosberg \u00eembun\u0103t\u0103\u021be\u0219te experien\u021ba clien\u021bilor cu software-ul integrat Call Center pentru Verji<\/h3>\n\n\n\n<p>Cea mai important\u0103 misiune a Rosberg este de a face comunicarea sigur\u0103, clar\u0103 \u0219i direct\u0103.\nPentru a oferi servicii de cea mai bun\u0103 calitate, au dorit s\u0103 \u00eembun\u0103t\u0103\u021beasc\u0103 \u00eentreaga experien\u021b\u0103 a clien\u021bilor.\n\u00centreprinderile se lupt\u0103 cu modul de \u00eembun\u0103t\u0103\u021bire a CX \u0219i aceasta devine unul dintre diferen\u021biatorii cheie \u00eentre m\u0103rcile de succes \u0219i cele care nu au succes.\nPrin urmare, \u00eembun\u0103t\u0103\u021birea experien\u021bei clien\u021bilor ar trebui s\u0103 fie un obiectiv principal pentru m\u0103rcile care doresc s\u0103 ias\u0103 \u00een eviden\u021b\u0103 &#8211; iar Rosberg este pe deplin con\u0219tient\u0103 de acest lucru.    Pentru a oferi o experien\u021b\u0103 de top clien\u021bilor \u0219i pentru ca solu\u021bia SaaS Verji s\u0103 se diferen\u021bieze de concuren\u021bii s\u0103i, Rosberg a trebuit s\u0103 se concentreze pe \u00eembun\u0103t\u0103\u021birea proceselor echipei de asisten\u021b\u0103 \u0219i v\u00e2nz\u0103ri.<\/p>\n\n\n\n<p>Primul pas \u00een atingerea acestui obiectiv a fost g\u0103sirea unui furnizor eficient de software pentru call center, care s\u0103 simplifice \u0219i s\u0103 eficientizeze opera\u021biunile zilnice at\u00e2t \u00een cadrul companiei, c\u00e2t \u0219i \u00een rela\u021biile cu clien\u021bii. \u00cen zilele noastre, g\u0103sirea unei solu\u021bii all-in-one care s\u0103 \u00eendeplineasc\u0103 cerin\u021bele echipelor de asisten\u021b\u0103 \u0219i v\u00e2nz\u0103ri este o adev\u0103rat\u0103 provocare. Rosberg opereaz\u0103 \u00een diferite industrii, astfel c\u0103 a fost esen\u021bial s\u0103 g\u0103sim un software de comunicare care s\u0103 poat\u0103 reuni toate instrumentele \u0219i canalele lor \u00eentr-o singur\u0103 platform\u0103 complet integrat\u0103.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Rosberg caut\u0103 un nou sistem VoIP pentru o mai bun\u0103 integrare \u0219i eficien\u021b\u0103, \u00een contextul cerin\u021belor de acces 24\/7 al clien\u021bilor<\/h3>\n\n\n\n<p>Tr\u0103im \u00eentr-o lume a accesibilit\u0103\u021bii 24\/7 \u0219i exist\u0103, mai mult dec\u00e2t oric\u00e2nd, o presiune pe \u00eentreprinderi &#8211; indiferent de m\u0103rimea lor &#8211; s\u0103 fie c\u00e2t mai accesibile pentru clien\u021bii lor. Rosberg nu a r\u0103mas \u00een urma concuren\u021bilor s\u0103i \u0219i a \u00eenceput s\u0103 utilizeze un sistem VoIP diferit, de\u0219i unul care s-a dovedit ulterior a fi o solu\u021bie foarte nepotrivit\u0103. Cea mai mare problem\u0103 a fost incapacitatea de a integra software-ul de call center cu CRM-ul lor, ceea ce a cauzat o serie de probleme, inclusiv rutine ineficiente la apelarea clien\u021bilor \u0219i trimiterea de SMS-uri.<\/p>\n\n\n\n<p>Realiz\u00e2nd c\u0103 solu\u021bia actual\u0103 de apeluri nu ajut\u0103 la rezolvarea problemelor opera\u021bionale \u0219i nici la cre\u0219terea afacerii, Rosberg a \u00eenceput s\u0103 caute un alt sistem VoIP, unul care s\u0103 ofere integr\u0103ri \u0219i automatiz\u0103ri care s\u0103 creasc\u0103 productivitatea \u0219i s\u0103 reduc\u0103 timpul pierdut din cauza proceselor manuale \u0219i a resurselor IT.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Func\u021biile favorite ale echipei Rosberg<\/h3>\n\n\n\n<p><a      href=\"https:\/\/test-staging.cloudtalk.io\/ro\/ro-3\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Rapoarte pentru agen\u021bi:<\/strong><\/a> Rapoartele agen\u021bilor ofer\u0103 fiec\u0103rui agent feedback personalizat bazat pe date relevante. Atunci c\u00e2nd agen\u021bii sunt con\u0219tien\u021bi de punctele lor forte \u0219i de punctele slabe, ei \u00ee\u0219i pot \u00eembun\u0103t\u0103\u021bi performan\u021ba \u0219i pot oferi o asisten\u021b\u0103 mai complex\u0103 \u0219i mai eficient\u0103 clien\u021bilor.<\/p>\n\n\n\n<p><a      href=\"https:\/\/test-staging.cloudtalk.io\/ro\/ro-3\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Etichetarea apelurilor:<\/strong><\/a> Atribuirea unei etichete proprii fiec\u0103rui apel permite echipei lui Rosberg s\u0103 sorteze apelurile \u00een categorii \u0219i s\u0103 identifice rapid ce tip de apel este primit. Datorit\u0103 acestei func\u021bii, ei pot c\u0103uta prin istoricul de apeluri \u00een func\u021bie de eticheta aleas\u0103. CloudTalk permite ca fiec\u0103rui apel s\u0103 i se ata\u0219eze mai multe etichete, dar echipa Rosberg a decis s\u0103 sorteze apelurile \u00eentr-o categorie specific\u0103 &#8211; \u0219i, ca urmare, poate vedea num\u0103rul exact de apeluri de asisten\u021b\u0103, de apeluri ale clien\u021bilor sau de apeluri de rezervare \u00een orice perioad\u0103 dat\u0103.<\/p>\n\n\n\n<p><a      href=\"https:\/\/test-staging.cloudtalk.io\/ro\/click-to-call\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Click to Call:<\/strong><\/a> Economise\u0219te timp \u0219i \u00eencheie tranzac\u021bii mai rapid! Echipa lui Rosberg a renun\u021bat la procesul \u00eendelungat de copy-paste \u0219i a \u00eenceput s\u0103 utilizeze o singur\u0103 interfa\u021b\u0103 pentru toate procesele lor de afaceri. Totu\u0219i, acest lucru nu ar fi posibil f\u0103r\u0103 integrarea cu Hubspot, deci este un c\u00e2\u0219tig pentru toat\u0103 lumea s\u0103 ai at\u00e2t Hubspot c\u00e2t \u0219i CloudTalk.<\/p>\n\n\n\n<p><a      href=\"https:\/\/test-staging.cloudtalk.io\/analytics\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Statistici apeluri: <\/strong><\/a>Num\u0103rul total de apeluri efectuate\/primite, num\u0103rul de apeluri f\u0103r\u0103 r\u0103spuns, num\u0103rul de mesaje vocale, etc. Statistici apeluri este una dintre func\u021biile favorite ale clien\u021bilor no\u0219tri \u0219i nu ne mir\u0103. CloudTalk este un software de analiz\u0103 a call center-ului, care este cu adev\u0103rat bazat pe date, cu statistici complexe privind apelurile, agen\u021bii \u0219i listele de a\u0219teptare, toate \u00eentr-un singur loc. Datorit\u0103 acestui lucru, Rosberg poate \u00een\u021belege mai bine comportamentele \u0219i nevoile clien\u021bilor \u0219i poate adapta mai bine serviciile pentru clien\u021bi la fiecare persoan\u0103 \u00een parte.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"essential-cloudtalk-benefits\">Beneficii esen\u021biale CloudTalk<\/h3>\n\n\n\n<p><a      href=\"https:\/\/test-staging.cloudtalk.io\/ro\/integrare-call-center-pentru-hubspot\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Integrarea Hubspot:<\/strong><\/a> Conectarea Hubspot cu CloudTalk automatizeaz\u0103 toate fluxurile de lucru ale Rosberg, spore\u0219te performan\u021ba echipei \u0219i urm\u0103re\u0219te to\u021bi parametrii importan\u021bi. Aceast\u0103 integrare puternic\u0103 permite o sincronizare \u00een timp real \u00een dou\u0103 direc\u021bii, sincronizeaz\u0103 SMS-urile \u00een contul Hubspot, \u00ee\u021bi permite s\u0103 apelezi cu un click contactele din HubSpot \u0219i s\u0103 ini\u021biezi cu u\u0219urin\u021b\u0103 apeluri.<\/p>\n\n\n\n<p><strong><a      href=\"https:\/\/test-staging.cloudtalk.io\/dashboard\/\">Panou de control \u00een timp real: <\/a><\/strong>Spune DA indicatorilor cheie \u00een timp real! Aceast\u0103 caracteristic\u0103 este un instrument eficient pentru gestionarea echipei de asisten\u021b\u0103 Rosberg, oferind managerilor acces rapid la informa\u021bii actualizate privind starea actual\u0103 a centrului lor de apeluri. \u00centr-o interfa\u021b\u0103 CloudTalk simpl\u0103 \u0219i intuitiv\u0103, to\u021bi parametrii disponibili sunt afi\u0219a\u021bi \u00eentr-o fil\u0103 separat\u0103 a Panoului de control \u00een timp real. Ace\u0219ti indicatori ajut\u0103 la luarea de decizii cheie \u00een timp real \u0219i la cre\u0219terea eficien\u021bei call center-ului \u0219i a satisfac\u021biei clien\u021bilor.<\/p>\n\n\n\n<p><strong><a      href=\"https:\/\/test-staging.cloudtalk.io\/ro\/analizarea-emotiilor\/\" target=\"_blank\" rel=\"noreferrer noopener\">Analizare emo\u021bii:<\/a><\/strong> Cau\u021bi un instrument eficient pentru ca supervizori s\u0103 ofere un feedback relevant? Echipa Rosberg a \u00eenceput s\u0103 foloseasc\u0103 Analizarea emo\u021biilor cu scopul de a \u00eembun\u0103t\u0103\u021bi experien\u021ba general\u0103 a clien\u021bilor. Aceast\u0103 func\u021bie \u00eei ajut\u0103 \u00een ceea ce prive\u0219te coaching-ul \u0219i \u00eent\u00e2lnirile individuale cu agen\u021bii, pentru c\u0103 le ofer\u0103 noi sugestii pentru activitatea \u00een echip\u0103 \u0219i condi\u021biile de lucru.<\/p>\n\n\n\n<p><strong><a      href=\"https:\/\/test-staging.cloudtalk.io\/ro\/voicemail-3\/\" target=\"_blank\" rel=\"noreferrer noopener\">Mesagerie vocal\u0103: <\/a><\/strong>De acum \u00eenainte, nici un apel primit nu va r\u0103m\u00e2ne f\u0103r\u0103 r\u0103spuns, chiar \u0219i \u00een afara orelor de program sau c\u00e2nd to\u021bi agen\u021bii sunt ocupa\u021bi. Toate apelurile primite sunt direc\u021bionate c\u0103tre Mesagerie vocal\u0103, permi\u021b\u00e2nd apelan\u021bilor Rosberg s\u0103 lase un mesaj \u00een momentele \u00een care sistemul lor telefonic virtual nu este disponibil. Totodat\u0103, Rosberg prime\u0219te notific\u0103ri \u0219i date care ajut\u0103 toate echipele s\u0103 \u021bin\u0103 pasul cu nevoile clien\u021bilor indiferent de c\u00e2nd sun\u0103 ace\u0219tia.<\/p>\n\n\n\n<p>La CloudTalk suntem foarte ferici\u021bi s\u0103 ne ajut\u0103m clien\u021bii s\u0103 creasc\u0103 \u0219i nimic nu ne bucur\u0103 mai mult dec\u00e2t s\u0103 vedem acest lucru \u00eent\u00e2mpl\u00e2ndu-se! Vrei s\u0103 intri \u0219i \u00een trenul succesului?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Rezultate<\/h3>\n\n\n\n<p>Prin alegerea CloudTalk ca solu\u021bie software de telefonie, <strong>eficien\u021ba Rosberg a fost \u00eembun\u0103t\u0103\u021bit\u0103 nu doar \u00een echipele de v\u00e2nz\u0103ri \u0219i asisten\u021b\u0103, ci \u00een \u00eentreaga companie. <\/strong>CloudTalk a \u00eenceput s\u0103 urm\u0103reasc\u0103 parametrii de comunicare, ceea ce a ajutat Rosberg s\u0103 se concentreze asupra domeniilor care trebuiau \u00eembun\u0103t\u0103\u021bite, \u00eencep\u00e2nd cu num\u0103rul de apeluri primite \u0219i trimise pe zi, rata medie de abandonare a apelurilor \u0219i timpul mediu \u00een coada de a\u0219teptare.\nPosibilitatea de a se integra cu u\u0219urin\u021b\u0103 \u00een Hubspot a sporit productivitatea echipei lor.  Acum echipele au la dispozi\u021bie informa\u021bii actualizate despre clien\u021bii lor, iar toate notele, etichetele, ratingul, contactele \u0219i istoricul comunic\u0103rii sunt sincronizate automat \u00een ambele sisteme.<\/p>\n\n\n\n<p>Dup\u0103 doar trei luni, utilizarea CloudTalk a contribuit la<strong> sc\u0103derea costurilor de operare ale Rosberg, la reducerea num\u0103rului de apelan\u021bi repeta\u021bi \u0219i la \u00eembun\u0103t\u0103\u021birea ratei generale de satisfac\u021bie a agen\u021bilor. <\/strong>Pur \u0219i simplu, CloudTalk a devenit o parte esen\u021bial\u0103 a companiei Rosberg, ajut\u00e2nd-o s\u0103 dep\u0103\u0219easc\u0103 tot felul de probleme pe care furnizorii anteriori nu le-au putut rezolva.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:312px\">\n<div class=\"wp-block-group cs-newsletter-form\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h5 class=\"wp-block-heading has-text-align-center\">Fi\u021bi primul \u0219i citi\u021bi despre cele mai noi pove\u0219ti ale clien\u021bilor no\u0219tri.<\/h5>\n\n\n\n<pre style=\"display:flex;\"><!--[if lte IE 8]>\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2-legacy.js\"><\/script>\n<![endif]-->\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n\tregion: \"na1\",\n        portalId: \"6195055\",\n\tformId: \"7d760df7-9c77-474d-b2cb-6fe52e28886e\",\n        formInstanceId: \"article-footer\",\n        onFormSubmit: function (form)\n                {\n window.dataLayer = window.dataLayer || [];\n                  dataLayer.push({'event': 'newsletterSubmit', 'email': form.find(\"[name=email]\").val()});\n                }\n});\n<\/script><\/pre>\n\n\n\n<p class=\"has-text-align-center\">Zero spam-uri.\nPove\u0219ti adev\u0103rate. <\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover cs-cta\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-170641\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/cs-cta-background.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color\">CloudTalk este o solu\u021bie bazat\u0103 pe date pentru o experien\u021b\u0103 excep\u021bional\u0103 a clien\u021bilor, iar inteligen\u021ba este o parte esen\u021bial\u0103 a acesteia.<\/h2>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color\">Programeaz\u0103 o demonstra\u021bie ast\u0103zi \u0219i descoper\u0103 singur.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/ro\/programeaza-un-demo\/\">Programeaz\u0103 un demo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Relat\u0103rile clien\u021bilor Cre\u0219terea productivit\u0103\u021bii pentru agen\u021bii de asisten\u021b\u0103 clien\u021bi Rosberg Rosberg furnizeaz\u0103 solu\u021bia SaaS Verji, \u00een cre\u0219tere rapid\u0103, pentru comunica\u021bii criptate. Verji este lider de pia\u021b\u0103 \u00een Norvegia pentru contabilitate, audit, firme de avocatur\u0103 \u0219i industria imobiliar\u0103. Caracteristici preferate Raport agent Etichetarea apelurilor Click-to-Call Analize Industria Contabilitate Audit Cabinet de avocatur\u0103Imobiliare Caz de utilizare Asisten\u021b\u0103 [&hellip;]<\/p>\n","protected":false},"author":37,"featured_media":87195,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-customer_story.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-132569","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/pages\/132569","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/comments?post=132569"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/pages\/132569\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media\/87195"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media?parent=132569"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/ct-post-type?post=132569"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}