{"id":132278,"date":"2022-06-28T07:40:39","date_gmt":"2022-06-28T05:40:39","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/software-de-call-center-virtual\/"},"modified":"2025-03-31T14:20:57","modified_gmt":"2025-03-31T12:20:57","slug":"software-de-call-center-virtual","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/ro\/software-de-call-center-virtual\/","title":{"rendered":"Software Virtual Call Center"},"content":{"rendered":"\n<div class=\"wp-block-group homepage-atf-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h1 class=\"wp-block-heading\">Face\u021bi din munca la distan\u021b\u0103 o floare la ureche<\/h1>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Configura\u021bi numere locale \u00een 160 \u021b\u0103ri pentru agen\u021bii de la distan\u021b\u0103 \u0219i men\u021bine\u021bi o supraveghere eficient\u0103 cu instrumente care v\u0103 permit s\u0103 monitoriza\u021bi performan\u021ba de oriunde. Software-ul global de call center virtual CloudTalk aduce automatizare \u0219i inteligen\u021b\u0103 echipelor de la distan\u021b\u0103 cu:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Analize istorice \u0219i \u00een timp real ale agen\u021bilor \u0219i echipelor<\/li>\n\n\n\n<li>Inteligen\u021ba conversa\u021bional\u0103 AI pentru informa\u021bii automatizate<\/li>\n\n\n\n<li>Integr\u0103ri CRM \u0219i helpdesk pentru vizibilitate complet\u0103<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/ro\/programeaza-un-demo\/\">Contact V\u00e2nz\u0103ri<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column image-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large block-visibility-hide-large-screen block-visibility-hide-medium-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"886\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-1024x886.png\" alt=\"\" class=\"wp-image-213731\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-1024x886.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-300x260.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-768x665.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-857x742.png 857w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-494x428.png 494w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-424x367.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-131x113.png 131w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-88x76.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1.png 1072w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large block-visibility-hide-small-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"886\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-1024x886.png\" alt=\"\" class=\"wp-image-213731\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-1024x886.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-300x260.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-768x665.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-857x742.png 857w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-494x428.png 494w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-424x367.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-131x113.png 131w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-88x76.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1.png 1072w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group trusted-by\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ds2-slider basic-carousel seven-item\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-extended\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Peste 4,000 companii folosesc CloudTalk pentru a avea apeluri MAI MULTE \u0219i MAI BUNE<\/p>\n\n\n\n<div class=\"wp-block-group stage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1654\" height=\"626\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde.png\" alt=\"\" class=\"wp-image-210739\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde.png 1654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-300x114.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-1024x388.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-768x291.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-1536x581.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-1320x500.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-760x288.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-424x160.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-200x76.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-88x33.png 88w\" sizes=\"auto, (max-width: 1654px) 100vw, 1654px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160.png\" alt=\"\" class=\"wp-image-157909\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160.png 320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160-300x150.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160-200x100.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160-160x80.png 160w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160-270x135.png 270w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160-64x32.png 64w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"97\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glamira.svg\" alt=\"\" class=\"wp-image-228937\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"98\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Revolut.svg\" alt=\"\" class=\"wp-image-229165\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"110\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/DHL.svg\" alt=\"\" class=\"wp-image-232759\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"92\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Rakuten.svg\" alt=\"\" class=\"wp-image-229146\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"92\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/Glovo.svg\" alt=\"\" class=\"wp-image-288304\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Hostinger.svg\" alt=\"\" class=\"wp-image-228994\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Mercedes.png\" alt=\"\" class=\"wp-image-229013\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Mercedes.png 160w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Mercedes-88x44.png 88w\" sizes=\"auto, (max-width: 160px) 100vw, 160px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"117\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/CoachHub.svg\" alt=\"\" class=\"wp-image-228804\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/10\/TechMahindra@2x.png\" alt=\"Logo-ul Tech mahindra\" class=\"wp-image-127\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/10\/TechMahindra@2x.png 320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/10\/TechMahindra@2x-300x150.png 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"234\" height=\"80\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/logo-greenpeace.png\" alt=\"\" class=\"wp-image-281247\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/logo-greenpeace.png 234w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/logo-greenpeace-200x68.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/logo-greenpeace-88x30.png 88w\" sizes=\"auto, (max-width: 234px) 100vw, 234px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"80\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Fujitsu.png\" alt=\"\" class=\"wp-image-228918\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Fujitsu.png 150w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Fujitsu-88x47.png 88w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>81.7%<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"204\" height=\"80\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x.png\" alt=\"\" class=\"wp-image-227441\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x.png 204w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x-200x78.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x-88x35.png 88w\" sizes=\"auto, (max-width: 204px) 100vw, 204px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Cre\u0219terea volumului de apeluri<\/h4>\n\n\n\n<p>Volumul apelurilor a crescut cu 81,7%\u2191, apelurile ratate cu 23,7%\u2193.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>2.5X<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/poliglota-logo.png\" alt=\"\" class=\"wp-image-205947\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Rata de succes la ie\u0219irea din \u021bar\u0103<\/h4>\n\n\n\n<p>\u0218i-au dublat succesul outbound \u0219i au redus la jum\u0103tate afacerile pierdute.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>80%<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"236\" height=\"74\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars.png\" alt=\"\" class=\"wp-image-189907\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars.png 236w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars-200x63.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars-88x28.png 88w\" sizes=\"auto, (max-width: 236px) 100vw, 236px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Sc\u0103derea timpului de a\u0219teptare<\/h4>\n\n\n\n<p>Timpii de a\u0219teptare s-au redus cu 80%, iar timpul de gestionare a apelurilor cu 25%.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solutions-benefits\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Echipele de la distan\u021b\u0103 c\u00e2\u0219tig\u0103 cu noi<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/NameCall-Quallity.svg\" alt=\"\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Construi\u021bi o prezen\u021b\u0103 local\u0103 <br\/>oriunde<\/h5>\n\n\n\n<p>Ob\u021bine\u021bi numere locale \u00een 160 \u021b\u0103ri, astfel \u00eenc\u00e2t agen\u021bii dvs. de la distan\u021b\u0103 s\u0103 par\u0103 locali pentru clien\u021bii din \u00eentreaga lume. Ar\u0103ta\u021bi o fa\u021b\u0103 profesional\u0103 f\u0103r\u0103 a avea nevoie de birouri fizice. <\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/NameProductivity.svg\" alt=\"\" style=\"width:50px\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Economisi\u021bi la costuri \u0219i <br\/>Scala f\u0103r\u0103 efort<\/h5>\n\n\n\n<p>Reduce\u021bi tarifele interna\u021bionale cu minute incluse \u0219i func\u021bii esen\u021biale. Ad\u0103uga\u021bi numere \u0219i membri ai echipei f\u0103r\u0103 efort, men\u021bin\u00e2nd conexiunile f\u0103r\u0103 probleme \u0219i costurile sc\u0103zute. <\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/NameCall.svg\" alt=\"\" class=\"wp-image-206760\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Monitoriza\u021bi \u0219i alinia\u021bi <br\/>Echipe la distan\u021b\u0103<\/h5>\n\n\n\n<p>Software-ul nostru pentru call center virtual ofer\u0103 inteligen\u021b\u0103 conversa\u021bional\u0103 AI, analize aprofundate \u0219i integrare CRM pentru a monitoriza performan\u021ba \u0219i a men\u021bine calitatea.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group homepage-who-we-help-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-with-anchors\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">CUM AJUT\u0102M<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Caracteristicile preferate ale echipelor la distan\u021b\u0103<\/h2>\n\n\n\n<div class=\"wp-block-group anchors-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<ul class=\"wp-block-list\">\n<li><a   href=\"https:\/\/test-staging.cloudtalk.io\/ro\/\">Extindere global\u0103<\/a><\/li>\n\n\n\n<li><a   href=\"https:\/\/test-staging.cloudtalk.io\/ro\/\">Opera\u021biuni la distan\u021b\u0103<\/a><\/li>\n\n\n\n<li><a   href=\"https:\/\/test-staging.cloudtalk.io\/ro\/\">Echipa de analiz\u0103<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group options-slider\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Apeluri globale f\u0103r\u0103 durere.<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Sales Dialer:<\/strong> 2X volumul de apeluri outbound \u00een timp ce agen\u021bii de la distan\u021b\u0103 lucreaz\u0103 de oriunde. Software-ul nostru de centru de contact virtual automatizeaz\u0103 apelarea, astfel \u00eenc\u00e2t echipa dvs. s\u0103 petreac\u0103 mai mult timp vorbind. <\/li>\n\n\n\n<li><strong>Rutare inteligent\u0103:<\/strong> Direc\u021biona\u021bi automat clien\u021bii c\u0103tre agentul de la distan\u021b\u0103 potrivit \u00een func\u021bie de competen\u021be, loca\u021bie sau disponibilitate, ajut\u00e2nd echipele de la distan\u021b\u0103 s\u0103 gestioneze apelurile primite \u0219i trimise.<\/li>\n\n\n\n<li><strong>Acoperire global\u0103:<\/strong> Implementa\u021bi o prezen\u021b\u0103 local\u0103 \u00een 160 \u021b\u0103ri. Oferi\u021bi centrului dvs. de apeluri outbound un avantaj competitiv cu rate de r\u0103spuns cu 40% mai mari prin numere locale. <\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/ro\/programeaza-un-demo\/\">Contact V\u00e2nz\u0103ri<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-869x1024.png\" alt=\"\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Condu-\u021bi afacerea de oriunde.<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Designer de fluxuri de apeluri: <\/strong>Proiecta\u021bi fluxuri de apeluri personalizate care direc\u021bioneaz\u0103 clien\u021bii c\u0103tre membrul potrivit al echipei, de fiecare dat\u0103.<\/li>\n\n\n\n<li><strong>Distribu\u021bia apelurilor \u00een func\u021bie de abilit\u0103\u021bi: <\/strong>Echilibra\u021bi automat volumul de lucru \u00een echipa dvs. de la distan\u021b\u0103 \u00een func\u021bie de disponibilitate \u0219i competen\u021be<strong>.<\/strong><\/li>\n\n\n\n<li><strong>Securitate \u0219i conformitate: <\/strong>Securitate la nivel de \u00eentreprindere f\u0103r\u0103 complexitatea \u00eentreprinderii. P\u0103stra\u021bi apelurile \u0219i datele \u00een siguran\u021b\u0103. <\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/ro\/programeaza-un-demo\/\">Contact V\u00e2nz\u0103ri<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-869x1024.png\" alt=\"\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Vizibilitate \u00een timp real pentru fiecare apel.<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Urm\u0103rirea performan\u021bei:<\/strong> Monitoriza\u021bi succesul echipei la distan\u021b\u0103 istoric sau \u00een timp real. Solu\u021bia noastr\u0103 de call center virtual ofer\u0103 informa\u021bii instantanee despre calitatea apelurilor \u0219i timpii de r\u0103spuns. <\/li>\n\n\n\n<li><strong>Asigurarea calit\u0103\u021bii:<\/strong> Revizui\u021bi apelurile \u00eenregistrate pentru instruire \u0219i conformitate. Ajuta\u021bi agen\u021bii de la distan\u021b\u0103 s\u0103 \u00eembun\u0103t\u0103\u021beasc\u0103 experien\u021ba clien\u021bilor cu ajutorul inteligen\u021bei conversa\u021bionale AI. <\/li>\n\n\n\n<li><strong>Coordonarea echipei:<\/strong> Urm\u0103ri\u021bi disponibilitatea agen\u021bilor \u00een toate fusurile orare. Panourile de control pentru starea agen\u021bilor arat\u0103 cine este activ, la apeluri sau are nevoie de asisten\u021b\u0103. <\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/ro\/programeaza-un-demo\/\">Contact V\u00e2nz\u0103ri<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-IT-and-operations-869x1024.png\" alt=\"\"\/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solutions-image-text\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">De ce CloudTalk<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Am \u00een\u021beles &#8211; exist\u0103 o mul\u021bime de op\u021biuni. Deci, de ce CloudTalk? <\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp1\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-1024x670.png\" alt=\"\" class=\"wp-image-257411\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">Construit pentru echipe la distan\u021b\u0103<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Echipele de la distan\u021b\u0103 au \u00eencredere \u00een noi pentru a ob\u021bine rezultate<\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><\/h5>\n\n\n\n<p>Transforma\u021bi echipele dispersate \u00eentr-o for\u021b\u0103 de v\u00e2nz\u0103ri unificat\u0103.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Software-ul nostru de call center virtual elimin\u0103 barierele tehnice, astfel \u00eenc\u00e2t agen\u021bii de la distan\u021b\u0103 s\u0103 se concentreze pe ceea ce conteaz\u0103 &#8211; s\u0103 aib\u0103 conversa\u021bii live.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp2\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">160+ Numere locale<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Poate echipa dvs. de la distan\u021b\u0103 s\u0103 ajung\u0103 la clien\u021bi poten\u021biali din \u00eentreaga lume? Acum se poate. <\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><\/h5>\n\n\n\n<p>Dori\u021bi s\u0103 stimula\u021bi succesul v\u00e2nz\u0103rilor la distan\u021b\u0103? \u00cencepe\u021bi cu o prezen\u021b\u0103 local\u0103 de neegalat. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Solu\u021bia noastr\u0103 de centru de contact virtual ofer\u0103 echipelor distribuite credibilitate local\u0103 \u00een 160 \u021b\u0103ri, sus\u021binut\u0103 de o strategie multi-portator \u0219i infrastructur\u0103 descentralizat\u0103 SIP pentru cea mai bun\u0103 calitate a apelurilor oriunde.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Atunci c\u00e2nd agen\u021bii de la distan\u021b\u0103 apar ca numere locale, clien\u021bii poten\u021biali r\u0103spund cu 40% mai des. L\u0103sa\u021bi echipa centrului dvs. de apeluri outbound s\u0103 se concentreze asupra conversa\u021biilor, nu asupra problemelor de conectare. <\/p>\n\n\n\n<div class=\"wp-block-group solutions-testimonial-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"text\">Volumul nostru de apeluri s-a triplat \u00een doar 2 ani, de la aproximativ 10.000 de apeluri la 30.000 pe trimestru, iar cu CloudTalk, putem gestiona acum cu u\u0219urin\u021b\u0103 toate aceste comunic\u0103ri. A fost o alegere excelent\u0103. <\/p>\n\n\n\n<div class=\"wp-block-columns ratings is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"author\"><strong>Frederico Lopes<\/strong>, \u0219eful Serviciului Clien\u021bi la DiscoverCars<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size has-small-font-size\"><a class=\"wp-block-button__link wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/call-quality-at-cloudtalk\/\">\u00cembun\u0103t\u0103\u021birea calit\u0103\u021bii apelurilor<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-1024x670.png\" alt=\"\" class=\"wp-image-221877\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp3\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-1024x670.png\" alt=\"\" class=\"wp-image-241214\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">U\u0219or de \u00eenv\u0103\u021bat \u0219i utilizat<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Succesul echipei la distan\u021b\u0103 f\u0103r\u0103 curba de \u00eenv\u0103\u021bare<\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><\/h5>\n\n\n\n<p>Solu\u021bia noastr\u0103 de call center virtual pune caracteristici puternice \u00eentr-o interfa\u021b\u0103 intuitiv\u0103 care func\u021bioneaz\u0103.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Noi credem c\u0103 echipele de la distan\u021b\u0103 au nevoie de claritate, nu de complexitate. Software-ul nostru de call center virtual ofer\u0103 agen\u021bilor distribui\u021bi instrumentele necesare pentru a excela din prima zi, \u00een timp ce managerii ob\u021bin informa\u021bii \u00een timp real din toate loca\u021biile. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp2\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">Integrat cu sistemele dumneavoastr\u0103<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Func\u021bioneaz\u0103 cu CRM, serviciul de asisten\u021b\u0103 \u0219i multe altele<\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><\/h5>\n\n\n\n<p>Face\u021bi ca centrul dvs. de contact \u00een cloud s\u0103 se integreze perfect cu instrumente precum CRM \u0219i software-ul de asisten\u021b\u0103.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Sincronizarea bidirec\u021bional\u0103 CloudTalk reune\u0219te istoricul clien\u021bilor, notele \u0219i detaliile apelului pentru un context complet al fiec\u0103rui apel &#8211; \u0219i actualizeaz\u0103 \u00eenregistr\u0103rile \u00een mod automat pentru ca totul s\u0103 fie corect.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Av\u00e2nd totul \u00eentr-o singur\u0103 vizualizare, agen\u021bii de la distan\u021b\u0103 se pot implica \u00een apeluri f\u0103r\u0103 s\u0103 piard\u0103 niciun moment, iar managerii pot urm\u0103ri cu u\u0219urin\u021b\u0103 fiecare interac\u021biune. Pentru echipele de la distan\u021b\u0103, este esen\u021bial s\u0103 aib\u0103 o imagine complet\u0103, iar CloudTalk se asigur\u0103 c\u0103 nimic nu scap\u0103. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-1024x670.png\" alt=\"\" class=\"wp-image-243915\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover is-light solution-cta-banner block-visibility-hide-large-screen block-visibility-hide-medium-screen\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-201699\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/solution-cta-banner-mobile.png\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Transforma\u021bi echipele dispersate \u00een <br\/>Motoare de venituri cu <br\/>AI-Powered Insights<\/h2>\n\n\n\n<p>Managerii de la distan\u021b\u0103 economisesc 25 de ore pe s\u0103pt\u0103m\u00e2n\u0103, \u00een timp ce agen\u021bii distribui\u021bi gestioneaz\u0103 cu 20 mai multe apeluri outbound &#8211; toate acestea datorit\u0103 analizelor bazate pe inteligen\u021b\u0103 artificial\u0103 \u0219i automatiz\u0103rii fluxurilor de lucru care elimin\u0103 sarcinile manuale.  <\/p>\n\n\n\n<p>Captura\u021bi automat sentimentul, ratele de vorbire\/ascultare, subiectele \u0219i eviden\u021bierea apelurilor \u0219i oferi\u021bi agen\u021bilor de la distan\u021b\u0103 contextul de care au nevoie.  <\/p>\n\n\n\n<p>\u00cen plus, cu ajutorul analizei multilingve bazate pe inteligen\u021b\u0103 artificial\u0103, managerii pot urm\u0103ri momentele cheie, pot oferi feedback direc\u021bionat \u00een toate limbile \u0219i pot identifica comportamentele c\u00e2\u0219tig\u0103toare pentru a oferi clien\u021bilor experien\u021be solide la fiecare apel.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/ro\/conversatie-inteligenta-bazata-pe-inteligenta-artificiala\/\">Explora\u021bi AI<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover is-light solution-cta-banner block-visibility-hide-small-screen\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-201711\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/solution-cta-banner.png\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Transforma\u021bi echipele dispersate \u00een <br\/>Motoare de venituri cu <br\/>AI-Powered Insights<\/h2>\n\n\n\n<p>Managerii de la distan\u021b\u0103 economisesc 25 de ore pe s\u0103pt\u0103m\u00e2n\u0103, \u00een timp ce agen\u021bii distribui\u021bi gestioneaz\u0103 cu 20 mai multe apeluri outbound &#8211; toate acestea datorit\u0103 analizelor bazate pe inteligen\u021b\u0103 artificial\u0103 \u0219i automatiz\u0103rii fluxurilor de lucru care elimin\u0103 sarcinile manuale.  <\/p>\n\n\n\n<p>Captura\u021bi automat sentimentul, ratele de vorbire\/ascultare, subiectele \u0219i eviden\u021bierea apelurilor \u0219i oferi\u021bi agen\u021bilor de la distan\u021b\u0103 contextul de care au nevoie.  <\/p>\n\n\n\n<p>\u00cen plus, cu ajutorul analizei multilingve bazate pe inteligen\u021b\u0103 artificial\u0103, managerii pot urm\u0103ri momentele cheie, pot oferi feedback direc\u021bionat \u00een toate limbile \u0219i pot identifica comportamentele c\u00e2\u0219tig\u0103toare pentru a oferi clien\u021bilor experien\u021be solide la fiecare apel.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/ro\/conversatie-inteligenta-bazata-pe-inteligenta-artificiala\/\">Explora\u021bi AI<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solution-faqs has-neutral-grey-50-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">\u00centreb\u0103ri frecvente<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Ce este software-ul virtual pentru call center?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Software-ul virtual pentru call center este un instrument de comunicare bazat pe cloud care permite \u00eentreprinderilor s\u0103 \u00ee\u0219i gestioneze opera\u021biunile de servicii pentru clien\u021bi de la distan\u021b\u0103. De obicei, acesta include func\u021bii precum rutarea apelurilor, IVR \u0219i \u00eenregistrarea apelurilor, permi\u021b\u00e2nd \u00eentreprinderilor s\u0103 ofere asisten\u021b\u0103 de \u00eenalt\u0103 calitate de oriunde. Consulta\u021bi o list\u0103 de furnizori <a href=\"https:\/\/www.cloudtalk.io\/blog\/the-ultime-call-center-solution-list\/\" target=\"_blank\" rel=\"noopener\">aici<\/a>.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Cum aleg cel mai bun software pentru call center virtual?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Este important s\u0103 lua\u021bi \u00een considerare factori precum costul, scalabilitatea, integrarea cu alte instrumente \u0219i u\u0219urin\u021ba de utilizare. C\u0103uta\u021bi o platform\u0103 care ofer\u0103 func\u021bii precum rutarea apelurilor, IVR \u0219i \u00eenregistrarea apelurilor, precum \u0219i capacit\u0103\u021bi de analiz\u0103 \u0219i raportare. Citi\u021bi articolul nostru despre <a href=\"https:\/\/www.cloudtalk.io\/blog\/complete-call-center-software-buyer-s-guide\/\" target=\"_blank\" rel=\"noopener\">cum s\u0103 alege\u021bi cel mai bun software pentru call center virtual<\/a>.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1683213267012\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Cum difer\u0103 un call center virtual de un call center tradi\u021bional?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Spre deosebire de unul tradi\u021bional, un call center virtual permite agen\u021bilor s\u0103 lucreze de la distan\u021b\u0103. Tot ce au nevoie sunt c\u0103\u0219ti \u0219i o conexiune la internet. Acest lucru \u00eenseamn\u0103 c\u0103 \u00eentreprinderile pot recruta cele mai bune talente din \u00eentreaga lume, f\u0103r\u0103 a fi restric\u021bionate de localizarea geografic\u0103.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1683213285119\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Cum func\u021bioneaz\u0103 un call center virtual?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Agen\u021bii utilizeaz\u0103 software bazat pe cloud pentru a comunica cu clien\u021bii. Software-ul include de obicei <a href=\"https:\/\/www.cloudtalk.io\/blog\/5-smart-call-center-software-features-you-should-leverage\/\" target=\"_blank\" rel=\"noopener\">func\u021bii<\/a> precum rutarea apelurilor, IVR \u0219i \u00eenregistrarea apelurilor, precum \u0219i capacit\u0103\u021bi de analiz\u0103 \u0219i raportare. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711470454726\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Cum creez un call center virtual?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Va trebui s\u0103 alege\u021bi platforma software potrivit\u0103, s\u0103 v\u0103 configura\u021bi sistemul de telefonie \u0219i s\u0103 stabili\u021bi procese pentru gestionarea \u0219i formarea agen\u021bilor la distan\u021b\u0103. De asemenea, va trebui s\u0103 v\u0103 asigura\u021bi c\u0103 dispune\u021bi de conectivitate adecvat\u0103 la internet \u0219i de m\u0103suri de securitate a datelor. Am preg\u0103tit un <a href=\"https:\/\/www.cloudtalk.io\/blog\/how-to-start-a-virtual-call-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">ghid pas cu pas pentru \u00eenfiin\u021barea unui centru de contact virtual<\/a>.   Arunc\u0103 o privire!<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711470468042\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Cum gestiona\u021bi un call center virtual?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/www.cloudtalk.io\/blog\/10-proven-strategies-for-effective-call-center-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">Gestionarea unui call center virtual<\/a> necesit\u0103 o comunicare eficient\u0103, o conducere puternic\u0103 \u0219i instrumentele potrivite. Este important s\u0103 stabili\u021bi a\u0219tept\u0103ri clare pentru agen\u021bii de la distan\u021b\u0103, s\u0103 oferi\u021bi formare \u0219i asisten\u021b\u0103 continue \u0219i s\u0103 monitoriza\u021bi parametrii de performan\u021b\u0103 pentru a v\u0103 asigura c\u0103 centrul dvs. de apeluri \u00ee\u0219i atinge obiectivele. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711470492326\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Cum pot solu\u021biile de call center virtual s\u0103 \u00eembun\u0103t\u0103\u021beasc\u0103 experien\u021ba clien\u021bilor?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Solu\u021biile cloud pentru centrele de contact pot <a href=\"https:\/\/www.cloudtalk.io\/blog\/how-to-improve-customer-experience-cx\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u00eembun\u0103t\u0103\u021bi experien\u021ba clien\u021bilor<\/a> \u00een mai multe moduri, inclusiv prin furnizarea de servicii pentru clien\u021bi mai rapide \u0219i mai eficiente, prin cre\u0219terea ratelor de rezolvare la primul apel \u0219i prin oferirea mai multor canale de comunicare. De asemenea, acestea permit \u00eentreprinderilor s\u0103 creasc\u0103 sau s\u0103 scad\u0103 cu u\u0219urin\u021b\u0103, \u00een func\u021bie de necesit\u0103\u021bi, \u0219i s\u0103 recruteze cele mai bune talente de oriunde din lume. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711483976695\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Cum pute\u021bi trece de la un call center local la unul virtual?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Tranzi\u021bia de la un <a href=\"https:\/\/www.cloudtalk.io\/blog\/the-ultime-call-center-solution-list\/\" target=\"_blank\" rel=\"noreferrer noopener\">call center on-premise<\/a> la un call center virtual necesit\u0103 o planificare \u0219i o execu\u021bie atent\u0103. Este important s\u0103 alege\u021bi platforma software potrivit\u0103, s\u0103 instrui\u021bi eficient agen\u021bii de la distan\u021b\u0103 \u0219i s\u0103 stabili\u021bi procese clare pentru comunicare \u0219i colaborare. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711483997294\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>C\u00e2t cost\u0103 software-ul virtual pentru call center?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>CloudTalk conduce linia de software disponibil, cu planuri care variaz\u0103 de la un pre\u021b accesibil de 25 $ pentru planul Starter la 50 $ pentru cel mai cuprinz\u0103tor plan Expert. Verifica\u021bi defalcarea pre\u021burilor <a href=\"https:\/\/www.cloudtalk.io\/blog\/how-much-does-call-center-software-cost\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u00een acest articol<\/a> sau pe <a href=\"https:\/\/www.cloudtalk.io\/pricing\/\" target=\"_blank\" rel=\"noreferrer noopener\">pagina noastr\u0103 de pre\u021buri<\/a>. <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover cloudtalk-cta\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-170641\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/cs-cta-background.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color\">CloudTalk este o solu\u021bie bazat\u0103 pe date pentru o experien\u021b\u0103 excep\u021bional\u0103 a clien\u021bilor, iar inteligen\u021ba este o parte esen\u021bial\u0103 a acesteia.<\/h2>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color\">Programeaz\u0103 o demonstra\u021bie ast\u0103zi \u0219i descoper\u0103 singur.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/ro\/programeaza-un-demo\/\">Programeaz\u0103 un demo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Face\u021bi din munca la distan\u021b\u0103 o floare la ureche Configura\u021bi numere locale \u00een \u021b\u0103ri pentru agen\u021bii de la distan\u021b\u0103 \u0219i men\u021bine\u021bi o supraveghere eficient\u0103 cu instrumente care v\u0103 permit s\u0103 monitoriza\u021bi performan\u021ba de oriunde. Software-ul global de call center virtual CloudTalk aduce automatizare \u0219i inteligen\u021b\u0103 echipelor de la distan\u021b\u0103 cu: Peste companii folosesc CloudTalk pentru [&hellip;]<\/p>\n","protected":false},"author":37,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-solution_by_team_v2.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-132278","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/pages\/132278","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/comments?post=132278"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/pages\/132278\/revisions"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media?parent=132278"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/ct-post-type?post=132278"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}