{"id":130065,"date":"2022-06-19T22:49:26","date_gmt":"2022-06-19T20:49:26","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/software-integrat-de-call-center\/integrare-de-call-center-pentru-microsoft-dynamics-365\/"},"modified":"2025-01-10T18:31:57","modified_gmt":"2025-01-10T16:31:57","slug":"integrare-de-call-center-pentru-microsoft-dynamics-365","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/ro\/integrare-de-call-center-pentru-microsoft-dynamics-365\/","title":{"rendered":"Integrarea telefoniei VoIP Microsoft Dynamics 365"},"content":{"rendered":"\n
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Integrarea Microsoft Dynamics VoIP<\/p>\n<\/div><\/div>\n\n\n\n

Call Center pentru MS Dynamics 365<\/h1>\n\n\n\n

\u00cembun\u0103t\u0103\u021bi\u021bi implicarea clien\u021bilor \u0219i productivitatea echipei cu integrarea CTI Microsoft Dynamics 365 de la CloudTalk. Efectua\u021bi \u0219i primi\u021bi apeluri \u0219i trimite\u021bi mesaje SMS direct \u00een CRM \u0219i economisi\u021bi timp cu sarcinile manuale prin sincronizarea bidirec\u021bional\u0103. <\/p>\n<\/div><\/div>\n\n\n\n

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Contact V\u00e2nz\u0103ri<\/a><\/div>\n\n\n\n
\u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Realizat de<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Categorie<\/p>\n\n\n\n

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CRM<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Utiliza\u021bi pentru<\/p>\n\n\n\n

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Colaborare<\/p>\n\n\n\n

Productivitate<\/p>\n\n\n\n

Lead Gen<\/p>\n\n\n\n

V\u00e2nz\u0103ri<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Utilizatori<\/p>\n\n\n\n

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Agen\u021bi<\/p>\n\n\n\n

Supraveghetori<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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De \u00eencredere pentru mii de oameni<\/p>\n\n\n\n

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1,480 Recenzii despre G2<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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4,000<\/code>+<\/p>\n\n\n\n

Clien\u021bi mul\u021bumi\u021bi<\/p>\n<\/div>\n\n\n\n

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160<\/code>+<\/p>\n\n\n\n

numere interna\u021bionale<\/p>\n<\/div>\n\n\n\n

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300<\/code>%<\/p>\n\n\n\n

Mai multe apeluri pe zi<\/p>\n<\/div>\n\n\n\n

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50<\/code>%<\/p>\n\n\n\n

Timpi de a\u0219teptare mai mici<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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De ce s\u0103 integra\u021bi MS Dynamics 365 cu CloudTalk?<\/h2>\n\n\n\n

Configura\u021bi integrarea telefonic\u0103 Dynamics 365 \u00een c\u00e2teva minute \u0219i economisi\u021bi timp cu func\u021bii de automatizare a opera\u021biunilor CRM \u0219i call center. Suna\u021bi, trimite\u021bi mesaje SMS \u0219i men\u021bine\u021bi claritatea cu sincronizarea bidirec\u021bional\u0103 f\u0103r\u0103 \u00eentreruperi la fiecare 10 minute. \u00cenregistra\u021bi automat interac\u021biunile ca activit\u0103\u021bi \u0219i stimula\u021bi v\u00e2nz\u0103rile \u0219i asisten\u021ba cu software-ul Call campaign pentru Microsoft Dynamics. Ce este Microsoft Dynamics 365? <\/strong>Cea mai important\u0103 platform\u0103 CRM Microsoft, conceput\u0103 pentru a \u00eembun\u0103t\u0103\u021bi gestionarea clien\u021bilor \u0219i eficien\u021ba opera\u021bional\u0103. Sprijini\u021bi-v\u0103 agen\u021bii cu instrumente avansate pentru v\u00e2nz\u0103ri, servicii pentru clien\u021bi \u0219i analiz\u0103, precum \u0219i scalare, asigur\u00e2nd \u00een acela\u0219i timp o performan\u021b\u0103 optim\u0103. <\/p>\n\n\n\n

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Contact V\u00e2nz\u0103ri<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Beneficiile integr\u0103rii MS Dynamics Phone<\/h2>\n\n\n\n
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Efectua\u021bi apeluri mai inteligente<\/h3>\n\n\n\n

Accesa\u021bi jurnalele de apeluri, \u00eenregistr\u0103rile, notele \u0219i istoricul complet al apelurilor \u00een CRM-ul dvs. Ini\u021bia\u021bi apeluri \u0219i urm\u0103ri\u021bi interac\u021biunile \u0219i tichetele de asisten\u021b\u0103 cu toate informa\u021biile necesare la \u00eendem\u00e2n\u0103. Alternativ, profita\u021bi de func\u021bia Click-to-Call de la CloudTalk pentru a stimula v\u00e2nz\u0103rile prin popularea companiilor Power Dialing din contacte cu un singur clic. <\/p>\n<\/div>\n\n\n\n

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Simplifica\u021bi fluxurile de lucru<\/h3>\n\n\n\n

Accelera\u021bi procesele de v\u00e2nz\u0103ri \u0219i asisten\u021b\u0103 cu Automatizarea fluxurilor de lucru prin integrarea CTI cu Dynamics 365. Configura\u021bi declan\u0219atoare personalizate pentru \u00eenregistrarea informa\u021biilor, ini\u021bierea de apeluri de urm\u0103rire \u0219i trimiterea de mesaje SMS atunci c\u00e2nd sunt \u00eendeplinite condi\u021biile predefinite. Oferi\u021bi agen\u021bilor dvs. spa\u021biul necesar pentru a oferi clien\u021bilor experien\u021be excep\u021bionale \u0219i pentru a cre\u0219te veniturile. <\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u00cembun\u0103t\u0103\u021birea procesului decizional<\/h3>\n\n\n\n

Economisi\u021bi ore \u00eentregi actualiz\u00e2nd manual CRM-ul pentru a se potrivi cu datele centrului de apeluri, cu ajutorul sincroniz\u0103rii bidirec\u021bionale f\u0103r\u0103 \u00eentreruperi pentru MS Dynamics. \u00cenregistra\u021bi automat toate apelurile efectuate, acceptate \u0219i pierdute \u0219i atribui\u021bi-le contactelor respective, \u00eempreun\u0103 cu mesageria vocal\u0103 \u0219i mesajele SMS, pentru a men\u021bine claritatea opera\u021bional\u0103 complet\u0103. <\/p>\n<\/div>\n\n\n\n

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Profita\u021bi de oportunit\u0103\u021bi<\/h3>\n\n\n\n

Aduce\u021bi toate oportunit\u0103\u021bile din CRM \u00een CloudTalk ca oferte \u00een timpul integr\u0103rii ini\u021biale prin intermediul software-ului de campanie de apeluri pentru Microsoft Dynamics. Acest lucru permite echipei dvs. de v\u00e2nz\u0103ri s\u0103 se ocupe de fiecare client poten\u021bial, leg\u00e2nd \u00een acela\u0219i timp apelurile \u0219i notele de \u00eenregistr\u0103rile de v\u00e2nz\u0103ri corespunz\u0103toare pentru o colaborare f\u0103r\u0103 \u00eentreruperi. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Cum s\u0103 integra\u021bi MS Dynamics cu CloudTalk?<\/h2>\n\n\n\n
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  1. Confirma\u021bi c\u0103 ave\u021bi un cont Dynamics Sales \u0219i acces de administrator pentru ambele platforme.<\/li>\n\n\n\n
  2. Conecta\u021bi-v\u0103 la panoul de control CloudTalk <\/strong>\u0219i asigura\u021bi-v\u0103 c\u0103 ave\u021bi un plan Expert <\/strong>.<\/li>\n\n\n\n
  3. Naviga\u021bi la Set\u0103ri > Integra\u021bii<\/strong> \u0219i selecta\u021bi Microsoft Dynamics 365<\/strong>.<\/li>\n\n\n\n
  4. Introduce\u021bi URL-ul Microsoft Dynamics 365<\/strong> \u0219i autentifica\u021bi-v\u0103 contul.<\/li>\n\n\n\n
  5. Configura\u021bi sincronizarea \u0219i set\u0103rile fluxului de lucru \u00een func\u021bie de nevoile dvs.<\/li>\n\n\n\n
  6. Activa\u021bi integrarea \u0219i \u00eencepe\u021bi s\u0103 gestiona\u021bi apelurile direct \u00een Microsoft Dynamics 365!<\/li>\n<\/ol>\n\n\n\n
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    \u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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    Ce date partajeaz\u0103 integrarea Dynamics 365 CTI ?<\/h2>\n\n\n\n
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    MS Dynamics<\/p>\n<\/div>\n\n\n\n

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    CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    CloudTalk prime\u0219te<\/p>\n<\/div>\n<\/div>\n\n\n\n

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    Informa\u021bii de contact:Nume, e-mailuri \u0219i numere de telefon.<\/p>\n<\/div>\n\n\n\n

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    Detalii de contact<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    MS Dynamics prime\u0219te<\/p>\n<\/div>\n<\/div>\n\n\n\n

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    Jurnale de apeluri:Apeluri pierdute \u0219i preluate, durate \u0219i note<\/p>\n<\/div>\n\n\n\n

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    Detalii apel<\/p>\n<\/div>\n<\/div>\n\n\n\n

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    \u00cenregistr\u0103ri ale apelurilor:\u00cenregistr\u0103ri legate \u00een scopuri de formare<\/p>\n<\/div>\n\n\n\n

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    \u00cenregistr\u0103ri de apeluri<\/p>\n<\/div>\n<\/div>\n\n\n\n

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    Date SMS: Mesaje trimise \u0219i primite cu timestamps<\/p>\n<\/div>\n\n\n\n

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    \u00cenregistr\u0103ri SMS<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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    De ce s\u0103 alege\u021bi CloudTalk pentru apelul dvs. Dynamics 365?<\/h2>\n\n\n\n
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