{"id":129917,"date":"2022-06-18T10:01:25","date_gmt":"2022-06-18T08:01:25","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/software-integrat-de-call-center\/integrare-a-sistemului-de-telefonie-pentru-front\/"},"modified":"2025-04-14T17:26:12","modified_gmt":"2025-04-14T15:26:12","slug":"integrare-a-sistemului-de-telefonie-pentru-front","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/ro\/integrare-a-sistemului-de-telefonie-pentru-front\/","title":{"rendered":"Integrare software Front Call Center"},"content":{"rendered":"\n
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\"\"<\/figure>\n<\/div>\n\n\n\n
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\"\"<\/figure>\n<\/div>\n<\/div>\n\n\n\n

Integrare sistem telefonic frontal<\/p>\n<\/div><\/div>\n\n\n\n

Call Centerpentru Front<\/h1>\n\n\n\n

Combina\u021bi puterea platformei dvs. de servicii pentru clien\u021bi \u0219i caracteristicile puternice de apelare cu integrarea Front VoIP de la CloudTalk. Efectua\u021bi \u0219i primi\u021bi apeluri, trimite\u021bi mesaje SMS \u0219i economisi\u021bi timp pentru sarcinile manuale cu sincronizarea \u00een dou\u0103 direc\u021bii. <\/p>\n<\/div><\/div>\n\n\n\n

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Contact V\u00e2nz\u0103ri<\/a><\/div>\n\n\n\n
\u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Realizat de<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Categorie<\/p>\n\n\n\n

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Software Helpdesk<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Utiliza\u021bi pentru<\/p>\n\n\n\n

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Asisten\u021b\u0103 pentru clien\u021bi<\/p>\n\n\n\n

Colaborarea \u00een echip\u0103<\/p>\n\n\n\n

Managementul apelurilor \u0219i al tichetelor<\/p>\n\n\n\n

Automatizarea fluxurilor de lucru<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Utilizatori<\/p>\n\n\n\n

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Agen\u021bi de asisten\u021b\u0103<\/p>\n\n\n\n

Supraveghetori<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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De \u00eencredere pentru mii de oameni<\/p>\n\n\n\n

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1,480 Recenzii despre G2<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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4,000<\/code>+<\/p>\n\n\n\n

Clien\u021bi mul\u021bumi\u021bi<\/p>\n<\/div>\n\n\n\n

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160<\/code>+<\/p>\n\n\n\n

numere interna\u021bionale<\/p>\n<\/div>\n\n\n\n

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300<\/code>%<\/p>\n\n\n\n

Mai multe apeluri pe zi<\/p>\n<\/div>\n\n\n\n

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50<\/code>%<\/p>\n\n\n\n

Timpi de a\u0219teptare mai mici<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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De ce s\u0103 integra\u021bi CloudTalk cu Front?<\/strong><\/h2>\n\n\n\n

Configura\u021bi integrarea centrului de apeluri Front cu doar c\u00e2teva clicuri \u0219i eficientiza\u021bi-v\u0103 opera\u021biunile cu acces u\u0219or la apeluri, SMS-uri \u0219i informa\u021bii utile. Automatiza\u021bi fluxurile de lucru cu declan\u0219atoare personalizate \u0219i men\u021bine\u021bi datele la zi cu sincronizarea bidirec\u021bional\u0103. Sincroniza\u021bi datele, vizualiza\u021bi rezultatele apelurilor, reasculta\u021bi mesageria vocal\u0103, efectua\u021bi apeluri, monitoriza\u021bi metricile \u0219i face\u021bi o diferen\u021b\u0103 semnificativ\u0103. <\/p>\n\n\n\n

Ce este Frontul?<\/strong><\/p>\n\n\n\n

Front permite echipelor de asisten\u021b\u0103 \u0219i v\u00e2nz\u0103ri s\u0103 gestioneze e-mailuri, apeluri, SMS-uri \u0219i mesaje sociale dintr-un singur panou de control, fiind o platform\u0103 comun\u0103 de inbox \u0219i comunicare cu clien\u021bii.<\/p>\n\n\n\n

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Contact V\u00e2nz\u0103ri<\/a><\/div>\n<\/div>\n\n\n\n

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Ce date partajeaz\u0103 CloudTalk & Front?<\/h2>\n\n\n\n
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Front<\/p>\n<\/div>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Procese CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Ac\u021biuni ale fluxurilor de lucru:Automatizarea \u00eenregistr\u0103rii apelurilor, ini\u021bierea apelurilor \u0219i trimiterea mesajelor SMS.<\/p>\n<\/div>\n\n\n\n

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Ac\u021biuni de flux de lucru<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Schimb Front & CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Informa\u021bii de contact:Sincroniza\u021bi nume, e-mailuri, numere de telefon \u0219i detalii despre clien\u021bi poten\u021biali \u00eentre sisteme.<\/p>\n<\/div>\n\n\n\n

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Informa\u021bii de contact<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Activitatea Lead \u0219i Deal:Partaja\u021bi actualiz\u0103ri privind activit\u0103\u021bile, statusurile \u0219i etichetele f\u0103r\u0103 probleme.<\/p>\n<\/div>\n\n\n\n

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Activitatea de conducere \u0219i de tranzac\u021bionare<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Frontul prime\u0219te<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Date despre apeluri:Apelurile pierdute, duratele, rezultatele apelurilor \u0219i jurnalele sunt sincronizate cu Front.<\/p>\n<\/div>\n\n\n\n

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Date de apel<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Mesaje vocale \u0219i etichete:Accesa\u021bi \u00eenregistr\u0103ri detaliate ale apelurilor, Mesaje vocale \u0219i etichete pentru urm\u0103rire \u0219i urm\u0103rire.<\/p>\n<\/div>\n\n\n\n

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Mesagerie vocal\u0103 \u0219i etichete<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Cum s\u0103 integra\u021bi Front cu CloudTalk?<\/h2>\n\n\n\n
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  1. Asigura\u021bi-v\u0103 c\u0103 ave\u021bi un plan CloudTalk Essential<\/strong> \u0219i acces de administrare<\/strong> pentru ambele instrumente.<\/li>\n\n\n\n
  2. Conecta\u021bi-v\u0103 la contul<\/strong> dumneavoastr\u0103 CloudTalk<\/strong> \u0219i accesa\u021bi Set\u0103ri > Integr\u0103ri<\/strong>.<\/li>\n\n\n\n
  3. Selecta\u021bi Front<\/strong> din lista de integr\u0103ri \u0219i face\u021bi clic pe „Adaug\u0103 integrare”.<\/strong><\/li>\n\n\n\n
  4. Conecta\u021bi-v\u0103 la contul<\/strong> dumneavoastr\u0103 Front<\/strong> atunci c\u00e2nd vi se solicit\u0103 \u0219i autoriza\u021bi accesul la date.<\/li>\n\n\n\n
  5. Configura\u021bi set\u0103rile pentru fluxurile de lucru, \u00eenregistrarea apelurilor \u0219i regulile de sincronizare<\/strong>.<\/li>\n\n\n\n
  6. Maparea c\u00e2mpurilor personalizate<\/strong> prin potrivirea conven\u021biilor de denumire Front \u0219i CloudTalk.<\/li>\n<\/ol>\n\n\n\n
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    Contact V\u00e2nz\u0103ri<\/a><\/div>\n\n\n\n
    \u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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    Ce spun clien\u021bii no\u0219tri de talie mondial\u0103?<\/h2>\n\n\n\n

    Orientarea c\u0103tre client este un pilon fundamental pentru tot ceea ce facem. Fie c\u0103 v\u0103 ajuta\u021bi clien\u021bii, fie c\u0103 \u00eei contacta\u021bi pentru a \u00eencheia o tranzac\u021bie, v\u0103 ajut\u0103m s\u0103 v\u0103 asigura\u021bi c\u0103 ave\u021bi toate instrumentele \u0219i suportul de care ave\u021bi nevoie pentru a reu\u0219i. Dar nu v\u0103 lua\u021bi dup\u0103 noi. Iat\u0103 ce au de spus clien\u021bii ferici\u021bi ai CloudTalk! <\/p>\n\n\n\n

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    1,480 Recenzii despre G2<\/p>\n<\/div>\n<\/div>\n\n\n\n

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    Contact v\u00e2nz\u0103ri<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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    \u00cemi place dispozitivul de apelare inteligent, deoarece elimin\u0103 procrastinarea din timpul de dezvoltare a afacerii prin apelare la rece. De asemenea, am testat recent AI notetaker \u0219i \u00eel voi achizi\u021biona, deoarece elimin\u0103 necesitatea de a scrie note manual. De asemenea, a fost foarte precis! <\/p>\n\n\n\n

    Cite\u0219te mai mult<\/a><\/p>\n\n\n\n

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    Craig H.<\/strong> \"\"\/Co-fondator<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Aveam nevoie de linii pentru afacerea noastr\u0103 cu mult\u0103 urgen\u021b\u0103, iar echipa a rezolvat problema pentru noi \u00eentr-o singur\u0103 zi lucr\u0103toare. Totul a fost integrat \u0219i configurat imediat, gata pentru ca echipa noastr\u0103 s\u0103 ofere asisten\u021b\u0103 imediat. <\/p>\n\n\n\n

    Cite\u0219te mai mult<\/a><\/p>\n\n\n\n

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    Carlotta B.<\/strong> \"\"\/Manager de proiect<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    U\u0219or de utilizat. \u00cemi place c\u0103 asisten\u021ba m-a ajutat rapid \u0219i clar s\u0103 \u00een\u021beleg mecanismele mai dificile. Integrarea prin API cu aplica\u021bia noastr\u0103 inhousing a permis, de asemenea, automatiz\u0103ri cum ar fi memento-uri prin SMS. <\/p>\n\n\n\n

    Cite\u0219te mai mult<\/a><\/p>\n\n\n\n

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    Daniel S.<\/strong> \"\"\/Specialist \u00een asisten\u021ba pentru clien\u021bi<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Este simplu de utilizat, are o interfa\u021b\u0103 curat\u0103 \u0219i ofer\u0103 multe op\u021biuni pentru utilizarea numerelor din multe p\u0103r\u021bi ale lumii. De asemenea, este un instrument excelent de utilizat pentru deschiderea de conturi pe platforme de mesagerie precum WhatsApp \u0219i Telegram. <\/p>\n\n\n\n

    Cite\u0219te mai mult<\/a><\/p>\n\n\n\n

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    Ivan M.<\/strong> \"\"\/Specialist \u00een sistemul de venituri<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Panoul de control al apelurilor \u0219i structura de raportare sunt perfecte, deoarece suport\u0103 \u0219i raportarea \u00een func\u021bie de campanie. Putem aloca ID-uri ale apelan\u021bilor pentru ISDR-uri, facilit\u00e2nd utilizarea acestora oric\u00e2nd este necesar \u00een timp real… <\/p>\n\n\n\n

    Cite\u0219te mai mult<\/a><\/p>\n\n\n\n

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    Arun S<\/strong> \"\"\/Senior Manager<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Pentru noi, principalul avantaj al utiliz\u0103rii CloudTalk este salvarea contactelor. Suntem o companie contactat\u0103 de mii de persoane, a\u0219a c\u0103 a vedea cine sun\u0103 \u00eenainte de a prelua apelurile este un mare impuls. De asemenea, are analize detaliate pentru urm\u0103rire. <\/p>\n\n\n\n

    Cite\u0219te mai mult<\/a><\/p>\n\n\n\n

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    Joe P.<\/strong> \"\"\/Manager de cont<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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    Cum s\u0103 configura\u021bi apelarea \u00een fa\u021b\u0103?<\/h2>\n\n\n\n
      \n
    1. Asigura\u021bi-v\u0103 c\u0103 ave\u021bi un plan CloudTalk Essential<\/strong> \u0219i acces de administrare<\/strong> pentru ambele instrumente.<\/li>\n\n\n\n
    2. Conecta\u021bi-v\u0103 la contul Front<\/strong> \u0219i accesa\u021bi Set\u0103ri > Integr\u0103ri<\/strong>.<\/li>\n\n\n\n
    3. C\u0103uta\u021bi \u0219i instala\u021bi integrarea CloudTalk CTI<\/strong>.<\/li>\n\n\n\n
    4. Accesa\u021bi Front > Settings > Channels > Calling<\/strong>.<\/li>\n\n\n\n
    5. Selecta\u021bi CloudTalk<\/strong> ca furnizor implicit de apeluri \u0219i atribui\u021bi numere.<\/li>\n\n\n\n
    6. Deschide\u021bi orice \u00eenregistrare Contact, Tichet sau Companie<\/strong> \u00een Front.<\/li>\n\n\n\n
    7. G\u0103si\u021bi widgetul CloudTalk CTI<\/strong> \u00een panoul din dreapta.<\/li>\n\n\n\n
    8. \u00cencepe\u021bi s\u0103 efectua\u021bi apeluri \u0219i s\u0103 trimite\u021bi mesaje SMS direct din Front!<\/li>\n<\/ol>\n\n\n\n
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      Contact V\u00e2nz\u0103ri<\/a><\/div>\n\n\n\n
      \u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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      Avantajele integr\u0103rii telefonului frontal<\/h2>\n\n\n\n
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      Management f\u0103r\u0103 \u00eentreruperi al apelurilor \u0219i tichetelor<\/h3>\n\n\n\n

      \u00cenregistra\u021bi automat apelurile, mesageria vocal\u0103 \u0219i apelurile pierdute ca tichete \u00een Front. CloudTalk se asigur\u0103 c\u0103 fiecare interac\u021biune cu clientul este \u00eenregistrat\u0103 corespunz\u0103tor, permi\u021b\u00e2nd agen\u021bilor s\u0103 acceseze istoricul apelurilor, notele \u0219i \u00eenregistr\u0103rile \u00eentr-o c\u0103su\u021b\u0103 de primire centralizat\u0103. <\/p>\n<\/div>\n\n\n\n

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      Click-to-Call \u0219i informa\u021bii \u00een timp real despre clien\u021bi<\/h3>\n\n\n\n

      Efectua\u021bi apeluri direct din Front cu un singur clic. Vede\u021bi detaliile apelantului, inclusiv conversa\u021biile anterioare, tichetele \u0219i informa\u021biile de contact, \u00eenainte de a r\u0103spunde la telefon, permi\u021b\u00e2nd rezolv\u0103ri mai rapide \u0219i interac\u021biuni mai personalizate cu clien\u021bii. <\/p>\n<\/div>\n<\/div>\n\n\n\n

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      Sincronizare bidirec\u021bional\u0103 a contactelor pentru consisten\u021b\u0103<\/h3>\n\n\n\n

      Men\u021bine\u021bi datele de contact actualizate pe ambele platforme. Atunci c\u00e2nd un contact nou este creat sau modificat \u00een Front, CloudTalk sincronizeaz\u0103 automat modific\u0103rile, asigur\u00e2ndu-se c\u0103 echipele dvs. de v\u00e2nz\u0103ri \u0219i asisten\u021b\u0103 au \u00eentotdeauna cele mai actualizate informa\u021bii despre clien\u021bi. <\/p>\n<\/div>\n\n\n\n

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      Fluxuri de lucru personalizabile pentru o mai bun\u0103 organizare<\/h3>\n\n\n\n

      Asigura\u021bi acurate\u021bea datelor pe toate platformele cu sincronizarea \u00een timp real a contactelor \u00eentre CloudTalk \u0219i Front. CloudTalk v\u0103 actualizeaz\u0103 \u00eenregistr\u0103rile la fiecare 5-10 minute, elimin\u00e2nd dublurile \u0219i oferind acces la numele clien\u021bilor, numerele de telefon, e-mailurile \u0219i statusurile tichetelor. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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      O prezentare general\u0103 a Front Integration \u0219i CloudTalk<\/h2>\n\n\n\n
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