{"id":129286,"date":"2022-06-16T16:04:46","date_gmt":"2022-06-16T14:04:46","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/software-integrat-de-call-center\/integrarea-sistemului-de-telefonie-pentru-salesforce\/"},"modified":"2025-01-03T16:23:59","modified_gmt":"2025-01-03T14:23:59","slug":"integrarea-sistemului-de-telefonie-pentru-salesforce","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/ro\/integrarea-sistemului-de-telefonie-pentru-salesforce\/","title":{"rendered":"Integrarea sistemului de telefonie Salesforce"},"content":{"rendered":"\n
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Integrarea sistemului de telefonie Salesforce<\/p>\n\n\n\n

Call Center pentru Salesforce<\/h1>\n\n\n\n

Centraliza\u021bi-v\u0103 opera\u021biunile CRM \u0219i call center cu integrarea software-ului pentru call center Salesforce de la CloudTalk. Efectua\u021bi \u0219i primi\u021bi apeluri \u0219i trimite\u021bi mesaje SMS f\u0103r\u0103 a schimba filele \u0219i accelera\u021bi procesele de v\u00e2nz\u0103ri \u0219i asisten\u021b\u0103 prin sincronizarea bidirec\u021bional\u0103 \u0219i fluxurile de lucru personalizate prin Cadences. <\/p>\n<\/div><\/div>\n\n\n\n

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Contact V\u00e2nz\u0103ri<\/a><\/div>\n\n\n\n
\u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Realizat de<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Categorie<\/p>\n\n\n\n

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CRM<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Utiliza\u021bi pentru<\/p>\n\n\n\n

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Colaborare<\/p>\n\n\n\n

Productivitate<\/p>\n\n\n\n

Lead Gen<\/p>\n\n\n\n

V\u00e2nz\u0103ri<\/p>\n\n\n\n

Sprijin<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Utilizatori<\/p>\n\n\n\n

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Agen\u021bi<\/p>\n\n\n\n

Supraveghetori<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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De \u00eencredere pentru mii de oameni<\/p>\n\n\n\n

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1,480 Recenzii despre G2<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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4,000<\/code>+<\/p>\n\n\n\n

Clien\u021bi mul\u021bumi\u021bi<\/p>\n<\/div>\n\n\n\n

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160<\/code>+<\/p>\n\n\n\n

numere interna\u021bionale<\/p>\n<\/div>\n\n\n\n

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300<\/code>%<\/p>\n\n\n\n

Mai multe apeluri pe zi<\/p>\n<\/div>\n\n\n\n

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50<\/code>%<\/p>\n\n\n\n

Timpi de a\u0219teptare mai mici<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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De ce s\u0103 integra\u021bi Salesforce cu CloudTalk?<\/h2>\n\n\n\n

Simplifica\u021bi-v\u0103 opera\u021biunile zilnice cu integrarea Salesforce VoIP, economisi\u021bi timpul agen\u021bilor prin crearea de fluxuri de lucru personalizate \u0219i satisface\u021bi-v\u0103 clien\u021bii cu experien\u021be excep\u021bionale bazate pe informa\u021bii de contact actualizate pentru a construi o re\u021bea mai rezistent\u0103.<\/p>\n\n\n\n

Sincroniza\u021bi datele \u00eentre cele dou\u0103 platforme f\u0103r\u0103 probleme, vizualiza\u021bi rezultatele apelurilor direct \u00een detaliile de contact, asculta\u021bi mesageria vocal\u0103, efectua\u021bi \u0219i prelua\u021bi apeluri cu un singur clic, monitoriza\u021bi parametrii \u0219i face\u021bi o diferen\u021b\u0103 semnificativ\u0103 cu numeroasele caracteristici ale CloudTalk.<\/p>\n\n\n\n

Ce este Salesforce?<\/strong><\/strong><\/p>\n\n\n\n

O platform\u0103 CRM bazat\u0103 pe cloud, lider de pia\u021b\u0103, cu 150.000 de clien\u021bi satisf\u0103cu\u021bi \u00een \u00eentreaga lume. Gestiona\u021bi rela\u021biile cu clien\u021bii, urm\u0103ri\u021bi v\u00e2nz\u0103rile, automatiza\u021bi sarcinile \u0219i analiza\u021bi datele pentru cre\u0219tere. <\/p>\n\n\n\n

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Contact V\u00e2nz\u0103ri<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Beneficiile integr\u0103rii centrului de apeluri Salesforce<\/h2>\n\n\n\n
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Apel cuCampanii<\/h3>\n\n\n\n

Accelera\u021bi-v\u0103 v\u00e2nz\u0103rile cu func\u021bii puternice de apelare prin integrarea softphone-ului Salesforce. Crea\u021bi \u0219i atribui\u021bi campanii personalizate, complete cu scenarii de apel \u0219i chestionare pentru procese ra\u021bionalizate, \u0219i ajunge\u021bi la de 3 ori mai mul\u021bi clien\u021bi poten\u021biali \u00een mai pu\u021bin timp prin popularea cozilor Power Dialer cu liste de contacte din CRM cu un singur clic. <\/p>\n<\/div>\n\n\n\n

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Personaliza\u021biCaden\u021be<\/h3>\n\n\n\n

Oferi\u021bi experien\u021be personalizate cu Cadences \u0219i Automatizarea fluxurilor de lucru CloudTalk. Seta\u021bi declan\u0219atoare personalizate pentru urm\u0103riri, notific\u0103ri prin SMS \u0219i pa\u0219i urm\u0103tori pentru a men\u021bine echipa de v\u00e2nz\u0103ri proactiv\u0103. Elimina\u021bi repeti\u021bia din sarcinile zilnice ale agen\u021bilor dvs. \u0219i oferi\u021bi-le timpul \u0219i mijloacele necesare pentru a cre\u0219te satisfac\u021bia clien\u021bilor \u0219i a \u00eencheia tranzac\u021bii mai eficient. <\/p>\n<\/div>\n\n\n\n

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Consulta\u021bi Einstein AI<\/h3>\n\n\n\n

Ob\u021bine\u021bi o claritate f\u0103r\u0103 precedent \u00een apelurile dvs. \u0219i stimula\u021bi eficien\u021ba opera\u021bional\u0103 cu informa\u021bii bazate pe inteligen\u021ba artificial\u0103 de la Salesforce Einstein AI \u0219i CloudTalk Conversational Intelligence. Analiza\u021bi \u0219i c\u0103uta\u021bi \u00een \u00eenregistr\u0103rile \u0219i transcrierile apelurilor tendin\u021be, subiecte \u0219i sentimentele clien\u021bilor pe baza men\u021biunilor specifice ale cuvintelor cheie \u0219i a proces\u0103rii limbajului natural. <\/p>\n<\/div>\n\n\n\n

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Sincronizarea datelor\u00een timp real<\/h3>\n\n\n\n

Men\u021bine\u021bi o \u00eenregistrare complet\u0103 a tot ceea ce se \u00eent\u00e2mpl\u0103 \u00een software-ul dvs. de call center Salesforce, inclusiv detaliile de contact, \u00eenregistr\u0103rile apelurilor \u0219i datele campaniei. Asigura\u021bi-v\u0103 c\u0103 agen\u021bii dvs. r\u0103m\u00e2n la zi, evita\u021bi listele duplicate \u0219i minimiza\u021bi riscul de gre\u0219eli din gestionarea manual\u0103 a contactelor cu sincronizarea \u00een timp real \u00een 2 direc\u021bii la fiecare 10 minute. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Cum s\u0103 integra\u021bi Salesforce cu CloudTalk?<\/h2>\n\n\n\n
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  1. Asigura\u021bi-v\u0103 c\u0103 ave\u021bi un abonament CloudTalk Expert <\/strong>pentru a accesa toate func\u021biile.<\/li>\n\n\n\n
  2. Conecta\u021bi-v\u0103 la contul<\/strong> dumneavoastr\u0103 Salesforce<\/strong> \u0219i asigura\u021bi-v\u0103 c\u0103 ave\u021bi permisiuni de administrator.<\/li>\n\n\n\n
  3. Merge\u021bi la Salesforce AppExchange \u0219i c\u0103uta\u021bi „CloudTalk”.<\/strong><\/li>\n\n\n\n
  4. Selecta\u021bi \u0219i instala\u021bi pachetul CloudTalk CTI <\/strong>(Computer Telephony Integration).<\/li>\n\n\n\n
  5. Configura\u021bi fluxurile de lucru, preferin\u021bele de sincronizare \u0219i maparea c\u00e2mpurilor personalizate conform instruc\u021biunilor.<\/li>\n\n\n\n
  6. Conecta\u021bi-v\u0103 la panoul de control CloudTalk \u0219i accesa\u021bi Set\u0103ri > Integr\u0103ri > Salesforce<\/strong>.<\/li>\n\n\n\n
  7. Finaliza\u021bi configurarea \u0219i \u00eencepe\u021bi s\u0103 efectua\u021bi \u0219i s\u0103 primi\u021bi apeluri direct \u00een Salesforce!<\/li>\n<\/ol>\n\n\n\n
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    Contact V\u00e2nz\u0103ri<\/a><\/div>\n\n\n\n
    \u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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    Cum se configureaz\u0103 sincronizarea Salesforce \u0219i Hosted VoIP?<\/h2>\n\n\n\n
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    1. Asigura\u021bi-v\u0103 c\u0103 ave\u021bi suficiente c\u00e2mpuri personalizate \u00een Salesforce pentru contacte, sarcini etc.<\/li>\n\n\n\n
    2. \u00cen CloudTalk, merge\u021bi la Set\u0103ri > Integr\u0103ri > Salesforce<\/strong>. <\/li>\n\n\n\n
    3. Activa\u021bi sincronizarea contactelor <\/strong>cu import \u0219i export automat.<\/li>\n\n\n\n
    4. Configura\u021bi notific\u0103ri webhook<\/strong> \u00een Salesforce pentru a trimite instantaneu actualiz\u0103ri c\u0103tre CloudTalk.<\/li>\n<\/ol>\n\n\n\n
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      Contact V\u00e2nz\u0103ri<\/a><\/div>\n\n\n\n
      \u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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      Profita\u021bi la maximum de integr\u0103rile de telefonie Salesforce<\/h2>\n\n\n\n
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      1. Asigura\u021bi-v\u0103 c\u0103 ave\u021bi suficiente c\u00e2mpuri personalizate \u00een Salesforce pentru contacte, sarcini etc.<\/li>\n\n\n\n
      2. \u00cen CloudTalk, merge\u021bi la Set\u0103ri > Integr\u0103ri > Salesforce<\/strong>. <\/li>\n\n\n\n
      3. Activa\u021bi sincronizarea contactelor <\/strong>cu import \u0219i export automat.<\/li>\n\n\n\n
      4. Configura\u021bi notific\u0103ri webhook<\/strong> \u00een Salesforce pentru a trimite instantaneu actualiz\u0103ri c\u0103tre CloudTalk.<\/li>\n<\/ol>\n\n\n\n
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        Contact V\u00e2nz\u0103ri<\/a><\/div>\n\n\n\n
        \u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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        Ce date \u00eemp\u0103rt\u0103\u0219e\u0219te Salesforce Call Center Integration?<\/h2>\n\n\n\n
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        Salesforce<\/p>\n<\/div>\n\n\n\n

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        CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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        CloudTalk prime\u0219te<\/p>\n<\/div>\n<\/div>\n\n\n\n

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        Einstein Insights: <\/strong>Perspective bazate pe inteligen\u021b\u0103 artificial\u0103.<\/p>\n<\/div>\n\n\n\n

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        Analize<\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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        Schimb Salesforce & CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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        Detalii de contact: <\/strong>Nume, numere de telefon \u0219i e-mailuri.<\/p>\n<\/div>\n\n\n\n

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        Detalii de contact<\/strong>.<\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

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        Oportunit\u0103\u021bi de v\u00e2nzare:<\/strong> Oferte, campanii \u0219i sarcini de urm\u0103rire.<\/p>\n<\/div>\n\n\n\n

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        Campanii<\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

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        Performan\u021ba campaniei:<\/strong>Metrici \u0219i clien\u021bi neidentifica\u021bi.<\/p>\n<\/div>\n\n\n\n

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        Campanii<\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

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        Jurnale de apeluri: <\/strong>Apeluri pierdute \u0219i preluate, durate \u0219i rezultate.<\/p>\n<\/div>\n\n\n\n

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        Detalii apel<\/strong><\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

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        Jurnale SMS: <\/strong>Comunica\u021bii SMS de intrare \u0219i de ie\u0219ire.<\/p>\n<\/div>\n\n\n\n

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        Mesaje SMS<\/strong><\/strong><\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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        De ce CloudTalk pentru centrul dvs. de apeluri Salesforce?<\/h2>\n\n\n\n
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