{"id":127638,"date":"2022-06-10T18:21:05","date_gmt":"2022-06-10T16:21:05","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/software-integrat-de-call-center\/integrare-de-call-center-pentru-freshservice\/"},"modified":"2025-04-15T12:37:51","modified_gmt":"2025-04-15T10:37:51","slug":"integrare-de-call-center-pentru-freshservice","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/ro\/integrare-de-call-center-pentru-freshservice\/","title":{"rendered":"Integrarea sistemului de telefonie Freshservice"},"content":{"rendered":"\n
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Integrarea sistemului de telefonie Freshservice<\/p>\n<\/div><\/div>\n\n\n\n

Call Center pentru Freshservice<\/h1>\n\n\n\n

Combina\u021bi puterea biroului dvs. de servicii IT \u0219i caracteristicile puternice de apelare cu Freshservice VoIP Integration de la CloudTalk. Efectua\u021bi \u0219i primi\u021bi apeluri, trimite\u021bi mesaje SMS \u0219i economisi\u021bi timp pentru sarcinile manuale cu sincronizarea \u00een dou\u0103 direc\u021bii. <\/p>\n<\/div><\/div>\n\n\n\n

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Contact V\u00e2nz\u0103ri<\/a><\/div>\n\n\n\n
\u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Realizat de<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Categorie<\/p>\n\n\n\n

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Asisten\u021b\u0103<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Utiliza\u021bi pentru<\/p>\n\n\n\n

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Asisten\u021b\u0103 pentru clien\u021bi<\/p>\n\n\n\n

\u00cenregistrarea apelurilor<\/p>\n\n\n\n

Automatizarea fluxurilor de lucru<\/p>\n\n\n\n

Gestionarea incidentelor<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Utilizatori<\/p>\n\n\n\n

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Echipe de asisten\u021b\u0103 IT<\/p>\n\n\n\n

Agen\u021bi Service Desk<\/p>\n\n\n\n

Supraveghetori<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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De \u00eencredere pentru mii de oameni<\/p>\n\n\n\n

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1,480 Recenzii despre G2<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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1200<\/code><\/p>\n\n\n\n

Companii din \u00eentreaga lume<\/p>\n<\/div>\n\n\n\n

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82<\/code>%<\/p>\n\n\n\n

Cre\u0219terea volumului de apeluri<\/p>\n<\/div>\n\n\n\n

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23<\/code>%<\/p>\n\n\n\n

Mai pu\u021bine apeluri pierdute<\/p>\n<\/div>\n\n\n\n

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1326<\/code>\u20ac<\/p>\n\n\n\n

Economisi\u021bi pe an<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Avantajele integr\u0103rii telefonice Freshservice<\/h2>\n\n\n\n
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Conversia apelurilor \u00een tichete de asisten\u021b\u0103<\/strong><\/strong><\/h3>\n\n\n\n

\u00cenregistra\u021bi automat fiecare apel primit \u0219i efectuat ca tichet Freshservice. Captura\u021bi detaliile apelului, notele \u0219i \u00eenregistr\u0103rile \u00een timp real, asigur\u00e2ndu-v\u0103 c\u0103 echipa de asisten\u021b\u0103 are un context complet pentru fiecare interac\u021biune cu clien\u021bii. <\/p>\n<\/div>\n\n\n\n

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Rutare inteligent\u0103 a apelurilor pentru rezolv\u0103ri mai rapide<\/strong><\/strong><\/h3>\n\n\n\n

Cre\u0219te\u021bi eficien\u021ba cu distribuirea automat\u0103 a apelurilor. Direc\u021biona\u021bi tichetele c\u0103tre agen\u021bii potrivi\u021bi \u00een func\u021bie de proprietatea asupra tichetelor Freshservice, nivelul de prioritate sau fluxurile de lucru personalizate, reduc\u00e2nd timpii de a\u0219teptare \u0219i \u00eembun\u0103t\u0103\u021bind ratele de r\u0103spuns. <\/p>\n<\/div>\n<\/div>\n\n\n\n

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Automatizarea fluxurilor de lucru cu declan\u0219atoare de apeluri<\/strong><\/strong><\/h3>\n\n\n\n

Elimina\u021bi sarcinile repetitive cu integrarea Freshservice CloudTalk. Configura\u021bi declan\u0219atoare pentru actualizarea st\u0103rii tichetelor, trimiterea de e-mailuri de urm\u0103rire sau escaladarea tichetelor pe baza unor condi\u021bii specifice, men\u021bin\u00e2ndu-v\u0103 opera\u021biunile de asisten\u021b\u0103 simplificate. <\/p>\n<\/div>\n\n\n\n

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Sincroniza\u021bi datele clien\u021bilor pentru un suport perfect<\/strong><\/strong><\/h3>\n\n\n\n

P\u0103stra\u021bi Freshservice \u0219i CloudTalk sincronizate cu actualiz\u0103rile datelor clien\u021bilor \u00een timp real. Asigura\u021bi-v\u0103 c\u0103 agen\u021bii au \u00eentotdeauna informa\u021bii actualizate, inclusiv istoricul apelantului, interac\u021biunile anterioare \u0219i detaliile tichetelor de asisten\u021b\u0103, reduc\u00e2nd introducerea manual\u0103 a datelor. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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De ce s\u0103 integra\u021bi CloudTalk cu Freshservice?<\/h3>\n\n\n\n

Configura\u021bi integrarea telefonic\u0103 Freshservice f\u0103r\u0103 efort pentru a v\u0103 \u00eembun\u0103t\u0103\u021bi gestionarea serviciilor IT. Conecta\u021bi CloudTalk cu Freshservice pentru a eficientiza comunicarea, a \u00eenregistra apelurile \u0219i a urm\u0103ri interac\u021biunile cu clien\u021bii direct \u00een cadrul platformei. Automatiza\u021bi fluxurile de lucru cu sincronizare \u00een timp real pentru a v\u0103 asigura c\u0103 solicit\u0103rile de servicii, tichetele \u0219i activit\u0103\u021bile legate de apeluri r\u0103m\u00e2n la zi. Sincroniza\u021bi jurnalele de apeluri, vizualiza\u021bi istoricul interac\u021biunilor cu clien\u021bii, atribui\u021bi apelurile agen\u021bilor potrivi\u021bi \u0219i accesa\u021bi informa\u021bii detaliate pentru a \u00eembun\u0103t\u0103\u021bi timpul de r\u0103spuns \u0219i eficien\u021ba. \u00cembun\u0103t\u0103\u021bi\u021bi opera\u021biunile de asisten\u021b\u0103 IT cu func\u021bii de telefonie f\u0103r\u0103 \u00eentreruperi \u0219i decizii bazate pe date. Ce este Freshservice?<\/strong>Freshservice este o solu\u021bie de gestionare a serviciilor IT (ITSM) bazat\u0103 pe cloud, conceput\u0103 pentru a ajuta companiile s\u0103 eficientizeze opera\u021biunile, s\u0103 gestioneze incidentele \u0219i s\u0103 \u00eembun\u0103t\u0103\u021beasc\u0103 asisten\u021ba pentru clien\u021bi.<\/p>\n\n\n\n

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Contact V\u00e2nz\u0103ri<\/a><\/div>\n\n\n\n
\u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Ce date partajeaz\u0103 CloudTalk \u0219i Freshservice?<\/h2>\n\n\n\n
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Freshservice<\/p>\n<\/div>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Freshservice prime\u0219te<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Date privind apelurile: Stocheaz\u0103 apelurile pierdute, duratele \u0219i rezultatele apelurilor \u00een Freshservice.<\/p>\n<\/div>\n\n\n\n

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Date de apel<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Sarcini \u0219i urm\u0103riri: Genereaz\u0103 sarcini de urm\u0103rire \u00een Freshservice pe baza informa\u021biilor despre apeluri.<\/p>\n<\/div>\n\n\n\n

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Sarcini \u0219i urm\u0103riri<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Procese CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Ac\u021biuni ale fluxurilor de lucru:Automatizarea \u00eenregistr\u0103rii apelurilor, ini\u021bierea apelurilor \u0219i trimiterea mesajelor SMS.<\/p>\n<\/div>\n\n\n\n

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Ac\u021biuni de flux de lucru<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Schimb Freshservice & CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Actualizarea tichetelor: Creeaz\u0103 \u0219i actualizeaz\u0103 tichete de asisten\u021b\u0103 pe baza interac\u021biunilor cu apelurile.<\/p>\n<\/div>\n\n\n\n

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Actualiz\u0103ri privind tichetele<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Potrivirea utilizatorilor: Potrive\u0219te utilizatorii Freshservice cu agen\u021bii CloudTalk pentru alocarea apelurilor.<\/p>\n<\/div>\n\n\n\n

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Potrivirea utilizatorului<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Cum s\u0103 integra\u021bi Freshservice cu CloudTalk?<\/h2>\n\n\n\n
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  1. Asigura\u021bi-v\u0103 c\u0103 ave\u021bi un plan CloudTalk Essential<\/strong> \u0219i acces de administrare<\/strong> pentru ambele instrumente.<\/li>\n\n\n\n
  2. Conecta\u021bi-v\u0103 la contul<\/strong> dumneavoastr\u0103 CloudTalk<\/strong> \u0219i accesa\u021bi Set\u0103ri > Integr\u0103ri<\/strong>.<\/li>\n\n\n\n
  3. Selecta\u021bi Freshservice<\/strong> din lista de integr\u0103ri \u0219i face\u021bi clic pe „Add Integration”<\/strong>.<\/li>\n\n\n\n
  4. Conecta\u021bi-v\u0103 la contul<\/strong> dvs. Freshservice<\/strong> atunci c\u00e2nd vi se solicit\u0103 \u0219i autoriza\u021bi accesul la date.<\/li>\n\n\n\n
  5. Configura\u021bi set\u0103rile pentru automatizarea fluxurilor de lucru, \u00eenregistrarea apelurilor \u0219i sincronizarea fluxurilor de lucru<\/strong>.<\/li>\n\n\n\n
  6. Maparea c\u00e2mpurilor personalizate<\/strong> prin alinierea formatelor de date Freshservice \u0219i CloudTalk.<\/li>\n<\/ol>\n\n\n\n
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    Contact V\u00e2nz\u0103ri<\/a><\/div>\n\n\n\n
    \u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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    Afla\u021bi de ce ne iubesc clien\u021bii no\u0219tri<\/h2>\n\n\n\n
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    Afla\u021bi cum Swille a redus tichetele de asisten\u021b\u0103 cu 50%<\/strong><\/h5>\n\n\n\n
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    Citi\u021bi povestea<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    CloudTalk a permis echipei noastre CRM s\u0103 treac\u0103 de la stingerea problemelor tehnice la realizarea de \u00eembun\u0103t\u0103\u021biri strategice. Acum, tichetele sunt despre configura\u021bii, nu despre apeluri pierdute sau probleme de conectivitate. <\/p>\n\n\n\n

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    Mariana R.<\/p>\n\n\n\n

    Manager de produs<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Afla\u021bi cum Dentakay a crescut volumul de apeluri de 2,5 ori<\/strong><\/h5>\n\n\n\n
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    Citi\u021bi povestea<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    Dispozitivul de apelare rapid\u0103 a fost o schimbare radical\u0103 \u00een gestionarea volumului nostru de apeluri. De c\u00e2nd am implementat aceast\u0103 func\u021bie, aproximativ 90% dintre agen\u021bii no\u0219tri o folosesc pentru a automatiza apelarea, economisind timp. Power Dialer faciliteaz\u0103 gestionarea at\u00e2t a clien\u021bilor noi, c\u00e2t \u0219i a celor vechi. A fost esen\u021bial\u0103 pentru cre\u0219terea noastr\u0103 – volumul nostru de apeluri a crescut de 2,5 ori \u00een doar 8 luni. <\/p>\n\n\n\n

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    Ahmed A.<\/p>\n\n\n\n

    Specialist \u00een gestionarea datelor \u0219i raportare<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Afla\u021bi cum Capitalo a sporit eficien\u021ba cu 83,3% cu ajutorul AI<\/strong><\/h5>\n\n\n\n
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    Citi\u021bi povestea<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    Inteligen\u021ba conversa\u021bional\u0103 AI a CloudTalk ne-a \u00eembun\u0103t\u0103\u021bit drastic eficien\u021ba. Am redus timpul de analiz\u0103 a calit\u0103\u021bii apelurilor de la 2 ore la 20 de minute pe zi \u0219i am redus cu 24% num\u0103rul de clien\u021bi direc\u021biona\u021bi gre\u0219it, ceea ce ne-a permis s\u0103 ne concentr\u0103m pe cre\u0219terea strategic\u0103, men\u021bin\u00e2nd \u00een acela\u0219i timp consecven\u021ba pe toate pie\u021bele. <\/p>\n\n\n\n

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    Sara Konickova<\/p>\n\n\n\n

    Sales Ops Manager<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n