{"id":124440,"date":"2022-06-08T18:24:50","date_gmt":"2022-06-08T16:24:50","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/software-integrat-de-call-center\/integreaza-freshworks-crm-cu-sistemul-nostru-inteligent-de-telefonie\/"},"modified":"2025-04-15T11:39:45","modified_gmt":"2025-04-15T09:39:45","slug":"integreaza-freshworks-crm-cu-sistemul-nostru-inteligent-de-telefonie","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/ro\/integreaza-freshworks-crm-cu-sistemul-nostru-inteligent-de-telefonie\/","title":{"rendered":"Integrarea sistemului de telefonie Freshsales"},"content":{"rendered":"\n
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Integrarea sistemului de telefonie Freshsales<\/p>\n<\/div><\/div>\n\n\n\n

Call Center pentru Freshsales<\/h1>\n\n\n\n

Combina\u021bi puterea CRM-ului dvs. \u0219i caracteristicile puternice de apelare cu Freshsales VoIP Integration de la CloudTalk. Efectua\u021bi \u0219i primi\u021bi apeluri, trimite\u021bi mesaje SMS \u0219i economisi\u021bi timp pentru sarcinile manuale cu sincronizarea \u00een dou\u0103 direc\u021bii. <\/p>\n<\/div><\/div>\n\n\n\n

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Contact V\u00e2nz\u0103ri<\/a><\/div>\n\n\n\n
\u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Realizat de<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Categorie<\/p>\n\n\n\n

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CRM<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Utiliza\u021bi pentru<\/p>\n\n\n\n

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Managementul v\u00e2nz\u0103rilor<\/p>\n\n\n\n

Urm\u0103rirea liderilor<\/p>\n\n\n\n

Automatizarea apelurilor<\/p>\n\n\n\n

Sincronizarea fluxului de lucru<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Utilizatori<\/p>\n\n\n\n

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Reprezentan\u021bi de v\u00e2nz\u0103ri<\/p>\n\n\n\n

Echipe de sprijin<\/p>\n\n\n\n

Supraveghetori<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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De \u00eencredere pentru mii de oameni<\/p>\n\n\n\n

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1,480 Recenzii despre G2<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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1200<\/code><\/p>\n\n\n\n

Companii din \u00eentreaga lume<\/p>\n<\/div>\n\n\n\n

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82<\/code>%<\/p>\n\n\n\n

Cre\u0219terea volumului de apeluri<\/p>\n<\/div>\n\n\n\n

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23<\/code>%<\/p>\n\n\n\n

Mai pu\u021bine apeluri pierdute<\/p>\n<\/div>\n\n\n\n

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1326<\/code>\u20ac<\/p>\n\n\n\n

Economisi\u021bi pe an<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Avantajele integr\u0103rii telefonice Freshsales<\/h2>\n\n\n\n
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Cre\u0219terea eficien\u021bei v\u00e2nz\u0103rilor<\/strong><\/strong><\/h3>\n\n\n\n

Ra\u021bionaliza\u021bi eforturile de v\u00e2nz\u0103ri prin integrarea CloudTalk cu Freshsales. \u00cenregistra\u021bi \u00een mod automat apelurile, urm\u0103ri\u021bi interac\u021biunile \u0219i prioritiza\u021bi prospectele cu ajutorul scoring-ului bazat pe inteligen\u021b\u0103 artificial\u0103. Face\u021bi ca echipa dvs. de v\u00e2nz\u0103ri s\u0103 se concentreze pe \u00eencheierea de contracte, \u00een loc s\u0103 gestioneze manual datele. <\/p>\n<\/div>\n\n\n\n

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Dirijarea \u0219i automatizarea inteligent\u0103 a apelurilor<\/strong><\/strong><\/h3>\n\n\n\n

\u00cembun\u0103t\u0103\u021bi\u021bi interac\u021biunile cu clien\u021bii prin rutarea \u0219i automatizarea inteligent\u0103 a apelurilor. Aloca\u021bi apelurile primite \u00een func\u021bie de prioritatea liderului, declan\u0219a\u021bi ac\u021biuni de urm\u0103rire \u0219i sincroniza\u021bi interac\u021biunile cu clien\u021bii cu Freshsales. Nu rata\u021bi niciodat\u0103 o afacere cu Automatizarea fluxurilor de lucru. <\/p>\n<\/div>\n<\/div>\n\n\n\n

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Colaborare perfect\u0103 \u00eentre mai multe echipe<\/strong><\/strong><\/h3>\n\n\n\n

Permite\u021bi echipelor de v\u00e2nz\u0103ri, asisten\u021b\u0103 \u0219i marketing s\u0103 lucreze \u00eempreun\u0103 f\u0103r\u0103 efort. Sincroniza\u021bi istoricul apelurilor, notele clien\u021bilor \u0219i actualiz\u0103rile tranzac\u021biilor \u00eentre Freshsales, Freshmarketer \u0219i Freshservice. Asigura\u021bi vizibilitate complet\u0103 \u00een fiecare etap\u0103 a parcursului clientului. <\/p>\n<\/div>\n\n\n\n

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Perspective \u0219i rapoarte avansate<\/strong><\/strong><\/h3>\n\n\n\n

Ob\u021bine\u021bi analize \u00een timp real privind performan\u021ba apelurilor, conversiile v\u00e2nz\u0103rilor \u0219i interac\u021biunile cu clien\u021bii. Utiliza\u021bi urm\u0103rirea detaliat\u0103 a apelurilor CloudTalk combinat\u0103 cu rapoartele Freshsales pentru a lua decizii bazate pe date \u0219i a optimiza strategiile de v\u00e2nz\u0103ri. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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De ce s\u0103 integra\u021bi CloudTalk cu Freshsales?<\/h3>\n\n\n\n

Configura\u021bi integrarea centrului de apeluri Freshsales \u00een c\u00e2teva minute \u0219i \u00eembun\u0103t\u0103\u021bi\u021bi fluxurile de lucru ale v\u00e2nz\u0103rilor cu instrumente integrate de apelare, SMS \u0219i automatizare<\/strong>. P\u0103stra\u021bi datele clien\u021bilor sincronizate, \u00eenregistra\u021bi instantaneu detaliile apelurilor \u0219i urm\u0103ri\u021bi conversa\u021biile f\u0103r\u0103 a p\u0103r\u0103si CRM-ul. \u00cenregistra\u021bi<\/strong> automat rezultatele apelurilor, stoca\u021bi \u00eenregistr\u0103rile, atribui\u021bi urm\u0103riri \u0219i analiza\u021bi performan\u021ba v\u00e2nz\u0103rilor<\/strong> pentru a \u00eembun\u0103t\u0103\u021bi eficien\u021ba. Cu CloudTalk \u0219i Freshsales, echipele de v\u00e2nz\u0103ri pot prioritiza clien\u021bii poten\u021biali \u0219i \u00eencheia tranzac\u021bii mai rapid<\/strong>. Ce este Freshsales?<\/strong>Freshsales este un CRM de v\u00e2nz\u0103ri conceput pentru a ajuta echipele s\u0103 urm\u0103reasc\u0103 clien\u021bii poten\u021biali, s\u0103 gestioneze contractele \u0219i s\u0103 optimizeze procesele de v\u00e2nz\u0103ri.<\/p>\n\n\n\n

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Contact V\u00e2nz\u0103ri<\/a><\/div>\n\n\n\n
\u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Ce date partajeaz\u0103 CloudTalk \u0219i Freshsales?<\/h2>\n\n\n\n
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Freshsales<\/p>\n<\/div>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Freshsales prime\u0219te<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Date privind apelurile: Apelurile pierdute, duratele \u0219i rezultatele apelurilor sunt stocate \u00een Freshsales.<\/p>\n<\/div>\n\n\n\n

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Date de apel<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Sarcini \u0219i urm\u0103riri: Creeaz\u0103 sarcini de urm\u0103rire \u00een Freshsales pe baza rezultatelor apelurilor.<\/p>\n<\/div>\n\n\n\n

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Sarcini \u0219i urm\u0103riri<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Procese CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Ac\u021biuni ale fluxurilor de lucru:Automatizarea \u00eenregistr\u0103rii apelurilor, ini\u021bierea apelurilor \u0219i trimiterea mesajelor SMS.<\/p>\n<\/div>\n\n\n\n

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Ac\u021biuni de flux de lucru<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Schimb Freshsales & CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Potrivirea utilizatorilor: Asociaz\u0103 utilizatorii Freshsales cu agen\u021bii CloudTalk pentru o rutare f\u0103r\u0103 probleme a apelurilor.<\/p>\n<\/div>\n\n\n\n

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Potrivirea utilizatorului<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Actualiz\u0103ri ale conductei: Actualizeaz\u0103 automat starea clien\u021bilor poten\u021biali \u0219i progresul portofoliului dup\u0103 apeluri.<\/p>\n<\/div>\n\n\n\n

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Actualiz\u0103ri privind conductele<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Cum s\u0103 integra\u021bi Freshsales cu CloudTalk?<\/h2>\n\n\n\n
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  1. Asigura\u021bi-v\u0103 c\u0103 ave\u021bi un plan CloudTalk Essential<\/strong> \u0219i acces de administrare<\/strong> pentru ambele instrumente.<\/li>\n\n\n\n
  2. Conecta\u021bi-v\u0103 la contul<\/strong> dumneavoastr\u0103 CloudTalk<\/strong> \u0219i accesa\u021bi Set\u0103ri > Integr\u0103ri<\/strong>.<\/li>\n\n\n\n
  3. Selecta\u021bi Freshsales<\/strong> din lista de integr\u0103ri \u0219i face\u021bi clic pe „Add Integration”<\/strong>.<\/li>\n\n\n\n
  4. Conecta\u021bi-v\u0103 la contul dumneavoastr\u0103 Freshsales<\/strong> atunci c\u00e2nd vi se solicit\u0103 \u0219i autoriza\u021bi accesul la date.<\/li>\n\n\n\n
  5. Configura\u021bi set\u0103rile pentru fluxurile de lucru, \u00eenregistrarea apelurilor \u0219i regulile de sincronizare<\/strong>.<\/li>\n\n\n\n
  6. Maparea c\u00e2mpurilor personalizate<\/strong> prin potrivirea conven\u021biilor de denumire Freshsales \u0219i CloudTalk.<\/li>\n<\/ol>\n\n\n\n
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    Contact V\u00e2nz\u0103ri<\/a><\/div>\n\n\n\n
    \u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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    Afla\u021bi de ce ne iubesc clien\u021bii no\u0219tri<\/h2>\n\n\n\n
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    Afla\u021bi cum Swille a redus tichetele de asisten\u021b\u0103 cu 50%<\/strong><\/h5>\n\n\n\n
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    Citi\u021bi povestea<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    CloudTalk a permis echipei noastre CRM s\u0103 treac\u0103 de la stingerea problemelor tehnice la realizarea de \u00eembun\u0103t\u0103\u021biri strategice. Acum, tichetele sunt despre configura\u021bii, nu despre apeluri pierdute sau probleme de conectivitate. <\/p>\n\n\n\n

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    Mariana R.<\/p>\n\n\n\n

    Manager de produs<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Afla\u021bi cum Dentakay a crescut volumul de apeluri de 2,5 ori<\/strong><\/h5>\n\n\n\n
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    Citi\u021bi povestea<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    Dispozitivul de apelare rapid\u0103 a fost o schimbare radical\u0103 \u00een gestionarea volumului nostru de apeluri. De c\u00e2nd am implementat aceast\u0103 func\u021bie, aproximativ 90% dintre agen\u021bii no\u0219tri o folosesc pentru a automatiza apelarea, economisind timp. Power Dialer faciliteaz\u0103 gestionarea at\u00e2t a clien\u021bilor noi, c\u00e2t \u0219i a celor vechi. A fost esen\u021bial\u0103 pentru cre\u0219terea noastr\u0103 – volumul nostru de apeluri a crescut de 2,5 ori \u00een doar 8 luni. <\/p>\n\n\n\n

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    Ahmed A.<\/p>\n\n\n\n

    Specialist \u00een gestionarea datelor \u0219i raportare<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Afla\u021bi cum Capitalo a sporit eficien\u021ba cu 83,3% cu ajutorul AI<\/strong><\/h5>\n\n\n\n
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    Citi\u021bi povestea<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    Inteligen\u021ba conversa\u021bional\u0103 AI a CloudTalk ne-a \u00eembun\u0103t\u0103\u021bit drastic eficien\u021ba. Am redus timpul de analiz\u0103 a calit\u0103\u021bii apelurilor de la 2 ore la 20 de minute pe zi \u0219i am redus cu 24% num\u0103rul de clien\u021bi direc\u021biona\u021bi gre\u0219it, ceea ce ne-a permis s\u0103 ne concentr\u0103m pe cre\u0219terea strategic\u0103, men\u021bin\u00e2nd \u00een acela\u0219i timp consecven\u021ba pe toate pie\u021bele. <\/p>\n\n\n\n

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    Sara Konickova<\/p>\n\n\n\n

    Sales Ops Manager<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n