{"id":122929,"date":"2022-06-05T22:53:43","date_gmt":"2022-06-05T20:53:43","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/integreaza-help-scout-in-soft-ul-tau-de-call-center\/"},"modified":"2025-04-15T12:08:47","modified_gmt":"2025-04-15T10:08:47","slug":"integreaza-help-scout-in-soft-ul-tau-de-call-center","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/ro\/integreaza-help-scout-in-soft-ul-tau-de-call-center\/","title":{"rendered":"Integrarea sistemului de telefonie HelpScout"},"content":{"rendered":"\n
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Integrarea sistemului de telefonie HelpScout<\/p>\n<\/div><\/div>\n\n\n\n

Call Center pentru HelpScout<\/h1>\n\n\n\n

Combina\u021bi puterea centrului dvs. de asisten\u021b\u0103 \u0219i caracteristicile puternice de apelare cu integrarea VoIP HelpScout de la CloudTalk. Efectua\u021bi \u0219i primi\u021bi apeluri, trimite\u021bi mesaje SMS \u0219i economisi\u021bi timp la sarcinile manuale cu sincronizarea \u00een 2 direc\u021bii. <\/p>\n<\/div><\/div>\n\n\n\n

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Contact V\u00e2nz\u0103ri<\/a><\/div>\n\n\n\n
\u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Realizat de<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Categorie<\/p>\n\n\n\n

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Asisten\u021b\u0103<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Utiliza\u021bi pentru<\/p>\n\n\n\n

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Asisten\u021b\u0103 pentru clien\u021bi<\/p>\n\n\n\n

\u00cenregistrarea apelurilor<\/p>\n\n\n\n

Automatizarea fluxurilor de lucru<\/p>\n\n\n\n

Gestionarea tichetelor<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Utilizatori<\/p>\n\n\n\n

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Agen\u021bi de asisten\u021b\u0103<\/p>\n\n\n\n

Echipe pentru experien\u021ba clien\u021bilor<\/p>\n\n\n\n

Supraveghetori<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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De \u00eencredere pentru mii de oameni<\/p>\n\n\n\n

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1,480 Recenzii despre G2<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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1200<\/code><\/p>\n\n\n\n

Companii din \u00eentreaga lume<\/p>\n<\/div>\n\n\n\n

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82<\/code>%<\/p>\n\n\n\n

Cre\u0219terea volumului de apeluri<\/p>\n<\/div>\n\n\n\n

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23<\/code>%<\/p>\n\n\n\n

Mai pu\u021bine apeluri pierdute<\/p>\n<\/div>\n\n\n\n

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1326<\/code>\u20ac<\/p>\n\n\n\n

Economisi\u021bi pe an<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Beneficiile integr\u0103rii telefonului HelpScout<\/h2>\n\n\n\n
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Tichete f\u0103r\u0103 \u00eentreruperi \u0219i sincronizarea apelurilor<\/strong><\/strong><\/h3>\n\n\n\n

\u00cenregistra\u021bi automat toate apelurile de intrare \u0219i de ie\u0219ire \u00een tichetele HelpScout, inclusiv detaliile apelului \u0219i marca de timp. Men\u021bine\u021bi la zi interac\u021biunile cu clien\u021bii f\u0103r\u0103 introducere manual\u0103, asigur\u00e2ndu-v\u0103 c\u0103 echipele de asisten\u021b\u0103 au o vizualizare complet\u0103 a istoricului comunica\u021biilor. <\/p>\n<\/div>\n\n\n\n

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Click-to-Call pentru r\u0103spunsuri mai rapide<\/strong><\/strong><\/h3>\n\n\n\n

Cre\u0219te\u021bi eficien\u021ba cu func\u021bionalitatea click-to-call direct \u00een HelpScout. Ini\u021bia\u021bi apeluri cu un singur clic din tichetele clien\u021bilor, elimin\u00e2nd necesitatea de a comuta \u00eentre platforme \u0219i permi\u021b\u00e2nd agen\u021bilor s\u0103 rezolve problemele mai rapid. <\/p>\n<\/div>\n<\/div>\n\n\n\n

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Note \u0219i etichete de apel automatizate<\/strong><\/strong><\/h3>\n\n\n\n

Economisi\u021bi timp cu notele \u0219i etichetele automate de apel sincronizate \u00eentre CloudTalk \u0219i HelpScout. Ata\u0219a\u021bi rezumate ale apelurilor, \u00eenregistr\u0103ri \u0219i detalii importante la tichete, permi\u021b\u00e2nd agen\u021bilor s\u0103 ofere asisten\u021b\u0103 personalizat\u0103 cu un context complet. <\/p>\n<\/div>\n\n\n\n

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Experien\u021b\u0103 \u00eembun\u0103t\u0103\u021bit\u0103 cu analiza<\/strong><\/strong><\/h3>\n\n\n\n

Accesa\u021bi analize \u00een timp real privind performan\u021ba apelurilor, activitatea agen\u021bilor \u0219i interac\u021biunile cu clien\u021bii. Identifica\u021bi tendin\u021bele, optimiza\u021bi fluxurile de lucru \u0219i \u00eembun\u0103t\u0103\u021bi\u021bi eficien\u021ba asisten\u021bei cu informa\u021bii bazate pe date direct \u00een HelpScout. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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De ce s\u0103 integra\u021bi HelpScout cu CloudTalk?<\/h3>\n\n\n\n

Integra\u021bi CloudTalk cu HelpScout pentru a eficientiza asisten\u021ba pentru clien\u021bi prin gestionarea apelurilor, SMS-urilor \u0219i a \u00eentreb\u0103rilor clien\u021bilor \u00eentr-un singur loc. \u00cenregistra\u021bi automat apelurile, accesa\u021bi date \u00een timp real despre clien\u021bi \u0219i \u00eembun\u0103t\u0103\u021bi\u021bi eficien\u021ba r\u0103spunsurilor cu ajutorul sincroniz\u0103rii bidirec\u021bionale. \u00cembun\u0103t\u0103\u021bi\u021bi productivitatea agen\u021bilor cu rutarea continu\u0103 a apelurilor, urm\u0103rirea mesageriei vocale \u0219i func\u021bionalitatea click-to-call direct \u00een HelpScout. Monitoriza\u021bi parametrii cheie de performan\u021b\u0103 \u0219i asigura\u021bi-v\u0103 c\u0103 fiecare conversa\u021bie este \u00eenregistrat\u0103 pentru o mai bun\u0103 cunoa\u0219tere a clien\u021bilor. Ce este HelpScout?<\/strong>HelpScout este o platform\u0103 de help desk conceput\u0103 pentru echipele de asisten\u021b\u0103 pentru clien\u021bi. Aceasta ofer\u0103 c\u0103su\u021be de primire partajate, chat live, automatizare \u0219i instrumente de raportare pentru a ajuta companiile s\u0103 gestioneze eficient solicit\u0103rile \u0219i s\u0103 ofere servicii excep\u021bionale clien\u021bilor. <\/p>\n\n\n\n

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Contact V\u00e2nz\u0103ri<\/a><\/div>\n\n\n\n
\u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Ce date partajeaz\u0103 CloudTalk \u0219i HelpScout?<\/h2>\n\n\n\n
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HelpScout<\/p>\n<\/div>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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HelpScout prime\u0219te<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Date privind apelurile: Include marcajele de timp, durata apelului \u0219i rezultatele apelului pentru istoricul clien\u021bilor.<\/p>\n<\/div>\n\n\n\n

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Date de apel<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Mesagerie vocal\u0103 \u0219i \u00eenregistr\u0103ri: Ata\u0219a\u021bi automat \u00eenregistr\u0103rile apelurilor \u0219i mesageria vocal\u0103 la tichete.<\/p>\n<\/div>\n\n\n\n

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Mesagerie vocal\u0103 \u0219i \u00eenregistr\u0103ri<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Procese CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Ac\u021biuni ale fluxurilor de lucru:Automatizarea \u00eenregistr\u0103rii apelurilor, ini\u021bierea apelurilor \u0219i trimiterea mesajelor SMS.<\/p>\n<\/div>\n\n\n\n

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Ac\u021biuni de flux de lucru<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Schimb \u00eentre HelpScout \u0219i CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Potrivirea utilizatorilor: Asociaz\u0103 utilizatorii Help Scout cu agen\u021bii CloudTalk pentru fluxuri de lucru f\u0103r\u0103 \u00eentreruperi.<\/p>\n<\/div>\n\n\n\n

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Potrivirea utilizatorului<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Etichetare automat\u0103:Atribuie etichete \u0219i priorit\u0103\u021bi apelurilor pe baza unor reguli predefinite.<\/p>\n<\/div>\n\n\n\n

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Etichetare automat\u0103<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Cum s\u0103 integra\u021bi HelpScout cu CloudTalk?<\/h2>\n\n\n\n
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  1. Asigura\u021bi-v\u0103 c\u0103 ave\u021bi acces de administrator<\/strong> at\u00e2t \u00een Help Scout, c\u00e2t \u0219i \u00een CloudTalk.<\/li>\n\n\n\n
  2. Conecta\u021bi-v\u0103 la CloudTalk<\/strong> \u0219i naviga\u021bi la Set\u0103ri > Integr\u0103ri<\/strong>.<\/li>\n\n\n\n
  3. Selecta\u021bi Help Scout<\/strong> din list\u0103 \u0219i face\u021bi clic pe „Add Integration”<\/strong>.<\/li>\n\n\n\n
  4. Autoriza\u021bi Help Scout<\/strong> prin conectarea \u0219i acordarea permisiunii CloudTalk de a accesa datele.<\/li>\n\n\n\n
  5. Configura\u021bi set\u0103rile de apel<\/strong> \u00een Help Scout pentru a permite \u00eenregistrarea apelurilor \u0219i crearea de tichete.<\/li>\n\n\n\n
  6. Atribui\u021bi numere de telefon<\/strong> agen\u021bilor din CloudTalk pentru o rutare f\u0103r\u0103 probleme a apelurilor.<\/li>\n\n\n\n
  7. Activa\u021bi Click-to-Call<\/strong> pentru a efectua apeluri de ie\u0219ire direct din tichetele Help Scout.<\/li>\n\n\n\n
  8. \u00cencepe\u021bi s\u0103 efectua\u021bi \u0219i s\u0103 primi\u021bi apeluri<\/strong> \u00een timp ce sincroniza\u021bi automat interac\u021biunile cu clien\u021bii.<\/li>\n<\/ol>\n\n\n\n
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    \u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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    Afla\u021bi de ce ne iubesc clien\u021bii no\u0219tri<\/h2>\n\n\n\n
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    Afla\u021bi cum Swille a redus tichetele de asisten\u021b\u0103 cu 50%<\/strong><\/h5>\n\n\n\n
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    Citi\u021bi povestea<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    CloudTalk a permis echipei noastre CRM s\u0103 treac\u0103 de la stingerea problemelor tehnice la realizarea de \u00eembun\u0103t\u0103\u021biri strategice. Acum, tichetele sunt despre configura\u021bii, nu despre apeluri pierdute sau probleme de conectivitate. <\/p>\n\n\n\n

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    Mariana R.<\/p>\n\n\n\n

    Manager de produs<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Afla\u021bi cum Dentakay a crescut volumul de apeluri de 2,5 ori<\/strong><\/h5>\n\n\n\n
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    Citi\u021bi povestea<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    Dispozitivul de apelare rapid\u0103 a fost o schimbare radical\u0103 \u00een gestionarea volumului nostru de apeluri. De c\u00e2nd am implementat aceast\u0103 func\u021bie, aproximativ 90% dintre agen\u021bii no\u0219tri o folosesc pentru a automatiza apelarea, economisind timp. Power Dialer faciliteaz\u0103 gestionarea at\u00e2t a clien\u021bilor noi, c\u00e2t \u0219i a celor vechi. A fost esen\u021bial\u0103 pentru cre\u0219terea noastr\u0103 – volumul nostru de apeluri a crescut de 2,5 ori \u00een doar 8 luni. <\/p>\n\n\n\n

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    Ahmed A.<\/p>\n\n\n\n

    Specialist \u00een gestionarea datelor \u0219i raportare<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Afla\u021bi cum Capitalo a sporit eficien\u021ba cu 83,3% cu ajutorul AI<\/strong><\/h5>\n\n\n\n
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    Citi\u021bi povestea<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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    Inteligen\u021ba conversa\u021bional\u0103 AI a CloudTalk ne-a \u00eembun\u0103t\u0103\u021bit drastic eficien\u021ba. Am redus timpul de analiz\u0103 a calit\u0103\u021bii apelurilor de la 2 ore la 20 de minute pe zi \u0219i am redus cu 24% num\u0103rul de clien\u021bi direc\u021biona\u021bi gre\u0219it, ceea ce ne-a permis s\u0103 ne concentr\u0103m pe cre\u0219terea strategic\u0103, men\u021bin\u00e2nd \u00een acela\u0219i timp consecven\u021ba pe toate pie\u021bele. <\/p>\n\n\n\n

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    Sara Konickova<\/p>\n\n\n\n

    Sales Ops Manager<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n