{"id":122895,"date":"2022-06-05T19:07:30","date_gmt":"2022-06-05T17:07:30","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/integrare-call-center-pentru-zendesk\/"},"modified":"2024-12-27T19:35:10","modified_gmt":"2024-12-27T17:35:10","slug":"integrare-call-center-pentru-zendesk","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/ro\/integrare-call-center-pentru-zendesk\/","title":{"rendered":"Integrarea sistemului de telefonie Zendesk"},"content":{"rendered":"\n
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Integrarea sistemului de telefonie Zendesk<\/p>\n\n\n\n

Call Center pentru Zendesk<\/h1>\n\n\n\n

Oferi\u021bi experien\u021be de asisten\u021b\u0103 pentru clien\u021bi de \u00eenalt\u0103 calitate la scar\u0103 larg\u0103 cu integrarea telefonului Zendesk. Efectua\u021bi \u0219i primi\u021bi apeluri direct \u00een Zendesk \u0219i automatiza\u021bi \u00eenregistrarea apelurilor \u0219i gestionarea contactelor cu sincronizare bidirec\u021bional\u0103, sensibil\u0103 la context. <\/p>\n<\/div><\/div>\n\n\n\n

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Contact V\u00e2nz\u0103ri<\/a><\/div>\n\n\n\n
\u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Realizat de<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Categorie<\/p>\n\n\n\n

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Asisten\u021b\u0103<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Utiliza\u021bi pentru<\/p>\n\n\n\n

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Sprijin<\/p>\n\n\n\n

Productivitate<\/p>\n\n\n\n

Colaborare<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Utilizatori<\/p>\n\n\n\n

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Agen\u021bi<\/p>\n\n\n\n

Supraveghetori<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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De \u00eencredere pentru mii de oameni<\/p>\n\n\n\n

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1,480 Recenzii despre G2<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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4,000<\/code>+<\/p>\n\n\n\n

Clien\u021bi mul\u021bumi\u021bi<\/p>\n<\/div>\n\n\n\n

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160<\/code>+<\/p>\n\n\n\n

numere interna\u021bionale<\/p>\n<\/div>\n\n\n\n

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300<\/code>%<\/p>\n\n\n\n

Mai multe apeluri pe zi<\/p>\n<\/div>\n\n\n\n

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50<\/code>%<\/p>\n\n\n\n

Timpi de a\u0219teptare mai mici<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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De ce s\u0103 integra\u021bi Zendesk cu CloudTalk?<\/h2>\n\n\n\n

Cre\u0219te\u021bi eficien\u021ba cu integrarea centrului de apeluri Zendesk, permi\u021b\u00e2nd echipelor de asisten\u021b\u0103 s\u0103 gestioneze apelurile Zendesk direct din interfa\u021ba pe care o cunosc cel mai bine. Nu mai comuta\u021bi \u00eentre file, simplifica\u021bi fluxurile de lucru \u0219i cre\u0219te\u021bi constant fluxurile de venituri. <\/p>\n\n\n\n

Profita\u021bi de sincronizarea bidirec\u021bional\u0103 \u00eentre Zendesk \u0219i CloudTalk pentru a men\u021bine o \u00eenregistrare precis\u0103 a informa\u021biilor de contact \u0219i a apelurilor, pentru a v\u0103 \u00eembun\u0103t\u0103\u021bi raportarea cu analize puternice \u0219i pentru a instrui eficient cu acces direct la \u00eenregistr\u0103rile \u0219i transcrierile apelurilor.<\/p>\n\n\n\n

Ce este Zendesk?<\/strong><\/strong><\/strong><\/p>\n\n\n\n

O platform\u0103 lider de pia\u021b\u0103, bazat\u0103 pe cloud, de servicii pentru clien\u021bi \u0219i de gestionare a rela\u021biilor cu peste 200.000 de clien\u021bi. Crea\u021bi \u0219i colabora\u021bi pe tichete pentru a crea cea mai bun\u0103 experien\u021b\u0103 de asisten\u021b\u0103 cu raportare avansat\u0103. <\/p>\n\n\n\n

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Contact V\u00e2nz\u0103ri<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Beneficiile integr\u0103rii Zendesk Call Center<\/h2>\n\n\n\n
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Automatizarea tichetelor<\/h3>\n\n\n\n

Economisi\u021bi zeci de ore din sarcinile repetitive prin crearea automat\u0103 de tichete \u0219i jurnale de apeluri pentru toate apelurile primite \u0219i expediate, Mesajele vocale \u0219i mesajele SMS cu Zendesk VoIP. Captura\u021bi detalii, inclusiv tipul de apel, durata \u0219i rezultatul, pentru a men\u021bine claritatea complet\u0103. <\/p>\n<\/div>\n\n\n\n

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Sincronizarea datelor<\/h3>\n\n\n\n

P\u0103stra\u021bi datele de contact actualizate \u00eentre CloudTalk \u0219i Zendesk cu ajutorul sincroniz\u0103rii bidirec\u021bionale \u00een timp real. Elimina\u021bi riscul \u00eenregistr\u0103rilor duplicate \u0219i al erorilor umane, asigur\u00e2ndu-v\u0103 c\u0103 agen\u021bii au \u00eentotdeauna cele mai recente informa\u021bii pentru interac\u021biuni f\u0103r\u0103 probleme cu clien\u021bii. <\/p>\n<\/div>\n\n\n\n

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Apel cu un clic<\/h3>\n\n\n\n

Simplifica\u021bi fluxurile de lucru, elimina\u021bi \u00eentreruperile \u0219i profita\u021bi pe deplin de apelurile Zendesk, permi\u021b\u00e2ndu-le agen\u021bilor dvs. s\u0103 accepte apeluri \u0219i s\u0103 apeleze direct clien\u021bii la un moment dat, direct din helpdesk, pentru a face asisten\u021ba mai rapid\u0103 \u0219i a reduce timpii de a\u0219teptare.<\/p>\n<\/div>\n\n\n\n

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Urm\u0103ri\u021bi performan\u021ba<\/h3>\n\n\n\n

\u00cembun\u0103t\u0103\u021bi\u021bi procesul de luare a deciziilor cu informa\u021bii utile bazate pe rezultatele apelurilor \u0219i pe metrici de asisten\u021b\u0103. Identifica\u021bi tendin\u021bele, subiectele \u0219i sentimentele clien\u021bilor prin intermediul inteligen\u021bei conversa\u021bionale AI de la CloudTalk \u0219i \u00eembun\u0103t\u0103\u021bi\u021bi performan\u021ba cu software-ul pentru call center Zendesk. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Cum s\u0103 integra\u021bi Zendesk cu CloudTalk?<\/h2>\n\n\n\n
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  1. Asigura\u021bi-v\u0103 c\u0103 ave\u021bi un abonament CloudTalk <\/strong>activ.<\/li>\n\n\n\n
  2. Conecta\u021bi-v\u0103 la panoul de control CloudTalk \u0219i accesa\u021bi Set\u0103ri > Integr\u0103ri<\/strong>.<\/li>\n\n\n\n
  3. G\u0103si\u021bi Zendesk<\/strong> \u00een list\u0103 \u0219i face\u021bi clic pe „Add Integration”.<\/strong><\/li>\n\n\n\n
  4. Introduce\u021bi domeniul<\/strong> dvs. Zendesk<\/strong> atunci c\u00e2nd vi se solicit\u0103 \u0219i urma\u021bi fluxul de autorizare.<\/li>\n\n\n\n
  5. Seta\u021bi preferin\u021bele de sincronizare \u0219i configura\u021bi numerele conectate.<\/li>\n\n\n\n
  6. Bucura\u021bi-v\u0103 de toate avantajele pe care le ofer\u0103 sincronizarea \u00een 2 direc\u021bii!<\/li>\n<\/ol>\n\n\n\n
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    Contact V\u00e2nz\u0103ri<\/a><\/div>\n\n\n\n
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    Cum se configureaz\u0103 apelurile prin integrarea Zendesk CTI?<\/h2>\n\n\n\n
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    1. Conecta\u021bi-v\u0103 la contul dvs. Zendesk <\/strong>\u0219i accesa\u021bi Zendesk Marketplace<\/strong>.<\/li>\n\n\n\n
    2. C\u0103uta\u021bi aplica\u021bia „CloudTalk for Support” <\/strong>\u0219i face\u021bi clic pe „Install”.<\/strong><\/li>\n\n\n\n
    3. Dup\u0103 instalare, localiza\u021bi pictograma CloudTalk \u00een col\u021bul din dreapta sus al Zendesk.<\/li>\n\n\n\n
    4. Conecta\u021bi-v\u0103 la CloudTalk Softphone \u0219i configura\u021bi set\u0103rile pentru fluxurile de lucru.<\/li>\n\n\n\n
    5. \u00cencepe\u021bi s\u0103 efectua\u021bi \u0219i s\u0103 prelua\u021bi apeluri direct \u00een Zendesk!<\/li>\n<\/ol>\n\n\n\n
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      Contact V\u00e2nz\u0103ri<\/a><\/div>\n\n\n\n
      \u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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      Profita\u021bi la maximum de centrul dvs. de apeluri Zendesk <\/h2>\n\n\n\n

      Nu v\u0103 mul\u021bumi\u021bi doar cu eficientizarea opera\u021biunilor de asisten\u021b\u0103? Atunci face\u021bi acela\u0219i lucru \u0219i cu v\u00e2nz\u0103rile! Integra\u021bi CloudTalk cu Zendesk Sell pentru a \u00eencheia mai multe contracte \u00een mai pu\u021bin timp, popul\u00e2nd campaniile dvs. de apelare cu contacte actualizate printr-un singur clic. <\/p>\n\n\n\n

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      Contact V\u00e2nz\u0103ri<\/a><\/div>\n\n\n\n
      \u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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      Ce date \u00eemp\u0103rt\u0103\u0219e\u0219te integrarea sistemului de telefonie Zendesk?<\/h2>\n\n\n\n
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      Zendesk<\/p>\n<\/div>\n\n\n\n

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      CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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      CloudTalk prime\u0219te<\/p>\n<\/div>\n<\/div>\n\n\n\n

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      Informa\u021bii despre tichete:<\/strong> Etichete \u0219i metadate ale tichetelor pentru cazurile active.<\/p>\n<\/div>\n\n\n\n

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      Informa\u021bii despre tichete<\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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      Schimb Zendesk & CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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      Detalii SMS:<\/strong> Mesaje de intrare \u0219i de ie\u0219ire.<\/p>\n<\/div>\n\n\n\n

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      Mesaje SMS<\/strong><\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n\n\n\n

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      Informa\u021bii de contact: <\/strong>Nume, e-mailuri \u0219i numere de telefon.<\/p>\n<\/div>\n\n\n\n

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      Detalii de contact<\/strong><\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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      Zendesk prime\u0219te<\/p>\n<\/div>\n<\/div>\n\n\n\n

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      Note \u0219i jurnale de apel:<\/strong>Mesagerie vocal\u0103 \u0219i note ale agentului din apeluri.<\/p>\n<\/div>\n\n\n\n

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      \u00cenregistr\u0103ri, transcrieri, note<\/strong><\/strong><\/strong><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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      De ce CloudTalk pentru centrul dvs. de apeluri Zendesk?<\/h2>\n\n\n\n
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