{"id":118806,"date":"2022-05-29T18:33:33","date_gmt":"2022-05-29T16:33:33","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/integreaza-freshdesk-cu-soft-ul-tau-de-call-center\/"},"modified":"2025-04-15T10:55:57","modified_gmt":"2025-04-15T08:55:57","slug":"integreaza-freshdesk-cu-soft-ul-tau-de-call-center","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/ro\/integreaza-freshdesk-cu-soft-ul-tau-de-call-center\/","title":{"rendered":"Integrarea sistemului de telefonie Freshdesk"},"content":{"rendered":"\n
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Integrarea sistemului de telefonie Freshdesk<\/p>\n<\/div><\/div>\n\n\n\n

Call Center pentru Freshdesk<\/h1>\n\n\n\n

Combina\u021bi puterea software-ului dumneavoastr\u0103 Contact Center \u0219i caracteristicile puternice de apelare cu integrarea VoIP Freshdesk de la CloudTalk. Efectua\u021bi \u0219i primi\u021bi apeluri, trimite\u021bi mesaje SMS \u0219i economisi\u021bi timp cu sarcinile manuale prin sincronizarea \u00een dou\u0103 direc\u021bii. <\/p>\n<\/div><\/div>\n\n\n\n

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Contact V\u00e2nz\u0103ri<\/a><\/div>\n\n\n\n
\u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Realizat de<\/p>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Categorie<\/p>\n\n\n\n

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Software Helpdesk<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Utiliza\u021bi pentru<\/p>\n\n\n\n

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Asisten\u021b\u0103 pentru clien\u021bi<\/p>\n\n\n\n

Managementul apelurilor \u0219i al tichetelor<\/p>\n\n\n\n

Automatizarea fluxurilor de lucru<\/p>\n\n\n\n

Implicarea clien\u021bilor<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Utilizatori<\/p>\n\n\n\n

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Agen\u021bi de asisten\u021b\u0103<\/p>\n\n\n\n

Supraveghetori<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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De \u00eencredere pentru mii de oameni<\/p>\n\n\n\n

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1,480 Recenzii despre G2<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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4,000<\/code>+<\/p>\n\n\n\n

Clien\u021bi mul\u021bumi\u021bi<\/p>\n<\/div>\n\n\n\n

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160<\/code>+<\/p>\n\n\n\n

numere interna\u021bionale<\/p>\n<\/div>\n\n\n\n

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300<\/code>%<\/p>\n\n\n\n

Mai multe apeluri pe zi<\/p>\n<\/div>\n\n\n\n

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50<\/code>%<\/p>\n\n\n\n

Timpi de a\u0219teptare mai mici<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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De ce s\u0103 integra\u021bi CloudTalk cu Freshdesk?<\/strong><\/h2>\n\n\n\n

Configura\u021bi integrarea telefonic\u0103 Freshdesk \u00een doar c\u00e2teva clicuri \u0219i eficientiza\u021bi-v\u0103 opera\u021biunile de asisten\u021b\u0103 pentru clien\u021bi cu apeluri, SMS-uri \u0219i sincronizarea tichetelor \u00een timp real.<\/p>\n\n\n\n

CloudTalk \u00eembun\u0103t\u0103\u021be\u0219te Freshdesk prin automatizarea fluxurilor de lucru, reducerea sarcinilor manuale \u0219i \u00eembun\u0103t\u0103\u021birea eficien\u021bei agen\u021bilor cu capabilit\u0103\u021bi VoIP avansate. P\u0103stra\u021bi datele clien\u021bilor la zi, urm\u0103ri\u021bi rezultatele apelurilor \u0219i gestiona\u021bi tichetele de asisten\u021b\u0103 f\u0103r\u0103 efort. <\/p>\n\n\n\n

Ce este Freshdesk?<\/strong><\/p>\n\n\n\n

Freshdesk, un software lider de help desk \u0219i servicii pentru clien\u021bi, permite \u00eentreprinderilor s\u0103 gestioneze interac\u021biunile cu clien\u021bii, s\u0103 automatizeze tichetele \u0219i s\u0103 \u00eembun\u0103t\u0103\u021beasc\u0103 timpii de r\u0103spuns pentru asisten\u021b\u0103.<\/p>\n\n\n\n

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Ce date partajeaz\u0103 CloudTalk \u0219i Freshdesk?<\/h2>\n\n\n\n
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Freshdesk<\/p>\n<\/div>\n\n\n\n

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CloudTalk<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Procese CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Ac\u021biuni ale fluxurilor de lucru:Automatizarea \u00eenregistr\u0103rii apelurilor, ini\u021bierea apelurilor \u0219i trimiterea mesajelor SMS.<\/p>\n<\/div>\n\n\n\n

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Ac\u021biuni de flux de lucru<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Schimb Freshdesk & CloudTalk<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Informa\u021bii de contact:Sincroniza\u021bi nume, e-mailuri, numere de telefon \u0219i detalii despre clien\u021bi poten\u021biali \u00eentre sisteme.<\/p>\n<\/div>\n\n\n\n

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Informa\u021bii de contact<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Activitatea Lead \u0219i Deal:Partaja\u021bi actualiz\u0103ri privind activit\u0103\u021bile, statusurile \u0219i etichetele f\u0103r\u0103 probleme.<\/p>\n<\/div>\n\n\n\n

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Activitatea de conducere \u0219i de tranzac\u021bionare<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Freshdesk prime\u0219te<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Date despre apeluri:Apelurile pierdute, duratele, rezultatele apelurilor \u0219i jurnalele sunt sincronizate cu Freshdesk.<\/p>\n<\/div>\n\n\n\n

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Date de apel<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Mesaje vocale \u0219i etichete:Accesa\u021bi \u00eenregistr\u0103ri detaliate ale apelurilor, Mesaje vocale \u0219i etichete pentru urm\u0103rire \u0219i urm\u0103rire.<\/p>\n<\/div>\n\n\n\n

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Mesagerie vocal\u0103 \u0219i etichete<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Cum s\u0103 integra\u021bi Freshdesk cu CloudTalk?<\/h2>\n\n\n\n
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  1. Asigura\u021bi-v\u0103 c\u0103 ave\u021bi un plan CloudTalk Essential<\/strong> \u0219i acces de administrare<\/strong> pentru ambele instrumente.<\/li>\n\n\n\n
  2. Conecta\u021bi-v\u0103 la contul<\/strong> dumneavoastr\u0103 CloudTalk<\/strong> \u0219i accesa\u021bi Set\u0103ri > Integr\u0103ri<\/strong>.<\/li>\n\n\n\n
  3. Selecta\u021bi Freshdesk<\/strong> din lista de integr\u0103ri \u0219i face\u021bi clic pe „Add Integration”<\/strong>.<\/li>\n\n\n\n
  4. Introduce\u021bi cheia API Freshdesk \u0219i URL-ul domeniului<\/strong>, apoi face\u021bi clic pe Trimitere<\/strong>.<\/li>\n\n\n\n
  5. Conecta\u021bi-v\u0103 la contul<\/strong> dvs. Freshdesk<\/strong> atunci c\u00e2nd vi se solicit\u0103 \u0219i autoriza\u021bi accesul la date.<\/li>\n\n\n\n
  6. Configura\u021bi set\u0103rile pentru \u00eenregistrarea apelurilor, crearea tichetelor \u0219i sincronizarea datelor<\/strong>.<\/li>\n\n\n\n
  7. Maparea c\u00e2mpurilor personalizate<\/strong> prin potrivirea conven\u021biilor de denumire Freshdesk \u0219i CloudTalk<\/strong>.<\/li>\n<\/ol>\n\n\n\n
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    Contact V\u00e2nz\u0103ri<\/a><\/div>\n\n\n\n
    \u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n
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    Ce spun clien\u021bii no\u0219tri de talie mondial\u0103?<\/h2>\n\n\n\n

    Orientarea c\u0103tre client este un pilon fundamental pentru tot ceea ce facem. Fie c\u0103 v\u0103 ajuta\u021bi clien\u021bii, fie c\u0103 \u00eei contacta\u021bi pentru a \u00eencheia o tranzac\u021bie, v\u0103 ajut\u0103m s\u0103 v\u0103 asigura\u021bi c\u0103 ave\u021bi toate instrumentele \u0219i suportul de care ave\u021bi nevoie pentru a reu\u0219i. Dar nu v\u0103 lua\u021bi dup\u0103 noi. Iat\u0103 ce au de spus clien\u021bii ferici\u021bi ai CloudTalk! <\/p>\n\n\n\n

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    1,480 Recenzii despre G2<\/p>\n<\/div>\n<\/div>\n\n\n\n

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    \u00cemi place dispozitivul de apelare inteligent, deoarece elimin\u0103 procrastinarea din timpul de dezvoltare a afacerii prin apelare la rece. De asemenea, am testat recent AI notetaker \u0219i \u00eel voi achizi\u021biona, deoarece elimin\u0103 necesitatea de a scrie note manual. De asemenea, a fost foarte precis! <\/p>\n\n\n\n

    Cite\u0219te mai mult<\/a><\/p>\n\n\n\n

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    Craig H.<\/strong> \"\"\/Co-fondator<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Aveam nevoie de linii pentru afacerea noastr\u0103 cu mult\u0103 urgen\u021b\u0103, iar echipa a rezolvat problema pentru noi \u00eentr-o singur\u0103 zi lucr\u0103toare. Totul a fost integrat \u0219i configurat imediat, gata pentru ca echipa noastr\u0103 s\u0103 ofere asisten\u021b\u0103 imediat. <\/p>\n\n\n\n

    Cite\u0219te mai mult<\/a><\/p>\n\n\n\n

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    Carlotta B.<\/strong> \"\"\/Manager de proiect<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    U\u0219or de utilizat. \u00cemi place c\u0103 asisten\u021ba m-a ajutat rapid \u0219i clar s\u0103 \u00een\u021beleg mecanismele mai dificile. Integrarea prin API cu aplica\u021bia noastr\u0103 inhousing a permis, de asemenea, automatiz\u0103ri cum ar fi memento-uri prin SMS. <\/p>\n\n\n\n

    Cite\u0219te mai mult<\/a><\/p>\n\n\n\n

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    Daniel S.<\/strong> \"\"\/Specialist \u00een asisten\u021ba pentru clien\u021bi<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Este simplu de utilizat, are o interfa\u021b\u0103 curat\u0103 \u0219i ofer\u0103 multe op\u021biuni pentru utilizarea numerelor din multe p\u0103r\u021bi ale lumii. De asemenea, este un instrument excelent de utilizat pentru deschiderea de conturi pe platforme de mesagerie precum WhatsApp \u0219i Telegram. <\/p>\n\n\n\n

    Cite\u0219te mai mult<\/a><\/p>\n\n\n\n

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    Ivan M.<\/strong> \"\"\/Specialist \u00een sistemul de venituri<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Panoul de control al apelurilor \u0219i structura de raportare sunt perfecte, deoarece suport\u0103 \u0219i raportarea \u00een func\u021bie de campanie. Putem aloca ID-uri ale apelan\u021bilor pentru ISDR-uri, facilit\u00e2nd utilizarea acestora oric\u00e2nd este necesar \u00een timp real… <\/p>\n\n\n\n

    Cite\u0219te mai mult<\/a><\/p>\n\n\n\n

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    Arun S<\/strong> \"\"\/Senior Manager<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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    Pentru noi, principalul avantaj al utiliz\u0103rii CloudTalk este salvarea contactelor. Suntem o companie contactat\u0103 de mii de persoane, a\u0219a c\u0103 a vedea cine sun\u0103 \u00eenainte de a prelua apelurile este un mare impuls. De asemenea, are analize detaliate pentru urm\u0103rire. <\/p>\n\n\n\n

    Cite\u0219te mai mult<\/a><\/p>\n\n\n\n

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    Joe P.<\/strong> \"\"\/Manager de cont<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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    Cum se configureaz\u0103 apelarea \u00een Freshdesk?<\/h2>\n\n\n\n
      \n
    1. Asigura\u021bi-v\u0103 c\u0103 ave\u021bi un plan de asisten\u021b\u0103 Freshdesk \u0219i un abonament CloudTalk Essential cu acces de administrator.<\/li>\n\n\n\n
    2. Conecta\u021bi-v\u0103 la contul dvs. CloudTalk \u0219i accesa\u021bi Set\u0103ri > Integr\u0103ri.<\/li>\n\n\n\n
    3. Selecta\u021bi Freshdesk din lista de integr\u0103ri \u0219i face\u021bi clic pe „Add Integration”.<\/li>\n\n\n\n
    4. Introduce\u021bi cheia API Freshdesk \u0219i URL-ul domeniului, apoi face\u021bi clic pe Trimitere.<\/li>\n\n\n\n
    5. \u00cen Freshdesk, accesa\u021bi Set\u0103ri > Voce > Set\u0103ri apel \u0219i selecta\u021bi CloudTalk ca furnizor implicit de apeluri.<\/li>\n\n\n\n
    6. Deschide\u021bi orice contact, tichet sau profil de client \u00een Freshdesk.<\/li>\n\n\n\n
    7. Localiza\u021bi widget-ul CloudTalk CTI \u00een panoul din dreapta.<\/li>\n\n\n\n
    8. \u00cencepe\u021bi s\u0103 efectua\u021bi apeluri \u0219i s\u0103 trimite\u021bi SMS-uri direct din Freshdesk!<\/li>\n<\/ol>\n\n\n\n
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      Contact V\u00e2nz\u0103ri<\/a><\/div>\n\n\n\n
      \u00cencearc\u0103 gratuit<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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      Avantajele integr\u0103rii telefonice Freshdesk<\/h2>\n\n\n\n
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      Sincronizarea automat\u0103 a apelurilor \u0219i a tichetelor<\/h3>\n\n\n\n

      Asigura\u021bi-v\u0103 c\u0103 fiecare apel este documentat \u00een Freshdesk f\u0103r\u0103 efort manual. CloudTalk \u00eenregistreaz\u0103 automat apelurile, mesageria vocal\u0103 \u0219i apelurile pierdute ca tichete, inclusiv detaliile apelantului, marca de timp \u0219i durata apelului, asigur\u00e2nd o urm\u0103rire f\u0103r\u0103 probleme pentru echipele de asisten\u021b\u0103 pentru clien\u021bi. <\/p>\n<\/div>\n\n\n\n

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      Click-to-Call pentru o implicare mai rapid\u0103 a clien\u021bilor<\/h3>\n\n\n\n

      Cre\u0219te\u021bi eficien\u021ba cu func\u021bionalitatea click-to-call a CloudTalk direct \u00een Freshdesk. Agen\u021bii pot ini\u021bia apeluri cu un singur clic, reduc\u00e2nd timpii de r\u0103spuns \u0219i eficientiz\u00e2nd fluxurile de lucru de asisten\u021b\u0103, men\u021bin\u00e2nd \u00een acela\u0219i timp o \u00eenregistrare a fiec\u0103rei interac\u021biuni \u00eentr-o singur\u0103 platform\u0103. <\/p>\n<\/div>\n<\/div>\n\n\n\n

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      Sincronizare bidirec\u021bional\u0103 a contactelor pentru acurate\u021bea datelor<\/h3>\n\n\n\n

      Men\u021bine\u021bi actualizate informa\u021biile despre clien\u021bi \u00een Freshdesk \u0219i CloudTalk. Orice modific\u0103ri aduse detaliilor de contact \u00een oricare dintre sisteme sunt sincronizate automat, asigur\u00e2nd c\u0103 echipa dvs. de asisten\u021b\u0103 are \u00eentotdeauna cele mai recente informa\u021bii despre clien\u021bi pentru servicii personalizate. <\/p>\n<\/div>\n\n\n\n

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      Rutare personalizabil\u0103 a apelurilor \u0219i atribuirea tichetelor<\/h3>\n\n\n\n

      Optimiza\u021bi fluxurile de lucru de asisten\u021b\u0103 prin atribuirea apelurilor ratate anumitor agen\u021bi sau echipe din cadrul Freshdesk. Defini\u021bi reguli de rutare pentru a v\u0103 asigura c\u0103 apelurile ajung la departamentul potrivit, \u00eembun\u0103t\u0103\u021bind timpii de rezolvare \u0219i experien\u021ba clien\u021bilor. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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      O prezentare general\u0103 a integr\u0103rii Freshdesk \u0219i CloudTalk<\/h2>\n\n\n\n
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