{"id":116896,"date":"2022-05-21T13:15:41","date_gmt":"2022-05-21T11:15:41","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/securitate-cloudtalk\/"},"modified":"2026-01-09T20:11:00","modified_gmt":"2026-01-09T18:11:00","slug":"securitate-cloudtalk","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/ro\/securitate-cloudtalk\/","title":{"rendered":"Securitatea Call Center: Cele mai bune practici \u0219i sfaturi"},"content":{"rendered":"\n
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Securitate<\/h1>\n\n\n\n

Centrele de apel gestioneaz\u0103 informa\u021bii sensibile, inclusiv datele personale \u0219i financiare ale clien\u021bilor, ceea ce le face o \u021bint\u0103 atractiv\u0103 pentru infractorii cibernetici. Prin urmare, protejarea securit\u0103\u021bii centrelor de apel este esen\u021bial\u0103 pentru orice \u00eentreprindere care dore\u0219te s\u0103 func\u021bioneze \u00een siguran\u021b\u0103 \u0219i eficient. Consulta\u021bi Whitepaper-ul nostru privind securitatea<\/a>.<\/p>\n\n\n\n

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Centrul de \u00eencredere<\/a><\/div>\n\n\n\n
Programeaz\u0103 o demonstra\u021bie<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Protec\u021bie de la un cap\u0103t la altul<\/h2>\n\n\n\n

M\u0103surile de securitate ale CloudTalk includ criptarea apelurilor de la un cap\u0103t la altul, \u00eenregistrarea sigur\u0103 a apelurilor \u0219i conformitatea cu reglement\u0103rile din industrie, precum STIR\/SHAKEN \u0219i MAN.<\/p>\n\n\n\n

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Criptare de la un cap\u0103t la altul<\/h5>\n\n\n\n

Asigur\u0103 c\u0103 apelurile VoIP \u0219i mesajele text \u00een cloud sunt securizate de la \u00eenceput p\u00e2n\u0103 la sf\u00e2r\u0219it, astfel \u00eenc\u00e2t numai destinatarul s\u0103 le poat\u0103 accesa.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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\u00cenregistrare sigur\u0103 a apelurilor<\/h5>\n\n\n\n

Permite \u00eentreprinderilor s\u0103 \u00eenregistreze \u0219i s\u0103 stocheze apelurile \u00eentr-un mod care respect\u0103 reglement\u0103rile privind confiden\u021bialitatea datelor.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

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24\/7 Echipa de securitate<\/h5>\n\n\n\n

Proceduri de conectare securizate, autentificare cu mai mul\u021bi factori \u0219i actualiz\u0103ri \u0219i patch-uri software periodice pentru a asigura o protec\u021bie maxim\u0103 \u00eempotriva poten\u021bialelor amenin\u021b\u0103ri cibernetice.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n

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Securitate \u0219i certific\u0103ri<\/h3>\n\n\n\n

Suntem conformi SOC 2 Tip 2 \u0219i ISO\/IEC 27001, respect\u00e2nd standardele interna\u021bionale riguroase pentru protejarea activelor informa\u021bionale. \u00cen plus, respect\u0103m pe deplin principalele reglement\u0103ri privind confiden\u021bialitatea datelor, inclusiv Regulamentul general privind protec\u021bia datelor (GDPR) \u00een Europa \u0219i California Consumer Privacy Act (CCPA) \u0219i The Health Insurance Portability and Accountability Act (HIPAA) \u00een Statele Unite. De asemenea, suntem \u00een conformitate cu PCI-DSS \u0219i particip\u0103m la programul EU-US Data Privacy Framework. Aceste cadre de reglementare fac parte integrant\u0103 din opera\u021biunile noastre, asigur\u00e2ndu-ne c\u0103 gestion\u0103m datele personale cu cea mai mare aten\u021bie, transparen\u021b\u0103 \u0219i responsabilitate. Afla\u021bi mai multe pe pagina noastr\u0103 de confiden\u021bialitate<\/a>. <\/p>\n<\/div>\n\n\n\n

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Securitatea \u00een aplica\u021bia CloudTalk<\/h3>\n\n\n\n

CloudTalk folose\u0219te o combina\u021bie de diverse mecanisme de securitate. Comunicarea realizat\u0103 prin intermediul interfe\u021bei noastre web este complet criptat\u0103 cu ultima versiune TLS, care suport\u0103 Forward Secrecy.<\/p>\n\n\n\n