{"id":114211,"date":"2022-05-15T11:42:37","date_gmt":"2022-05-15T09:42:37","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/soft-de-call-center-pentru-primirea-de-apeluri-soft-pentru-centru-de-contact\/"},"modified":"2024-11-29T19:03:09","modified_gmt":"2024-11-29T17:03:09","slug":"soft-de-call-center-pentru-primirea-de-apeluri-soft-pentru-centru-de-contact","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/ro\/soft-de-call-center-pentru-primirea-de-apeluri-soft-pentru-centru-de-contact\/","title":{"rendered":"Software Inbound Call Center pentru un suport stelar pentru clien\u021bi"},"content":{"rendered":"\n<div class=\"wp-block-group homepage-atf-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h1 class=\"wp-block-heading\">Face\u021bi ca fiecare apel de asisten\u021b\u0103 <br\/>s\u0103 conteze<\/h1>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Ajuta\u021bi-v\u0103 echipa s\u0103 ofere asisten\u021b\u0103 receptiv\u0103, de \u00eenalt\u0103 calitate, ating\u00e2nd \u00een acela\u0219i timp obiectivele SLA \u0219i reduc\u00e2nd num\u0103rul de apeluri ratate. Ob\u021bine\u021bi instrumentele de care ave\u021bi nevoie pentru a men\u021bine clien\u021bii mul\u021bumi\u021bi \u0219i agen\u021bii productivi. <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reduce\u021bi num\u0103rul de apeluri pierdute cu rutare inteligent\u0103  <\/li>\n\n\n\n<li>Monitoriza\u021bi activitatea \u0219i performan\u021ba \u00een timp real<\/li>\n\n\n\n<li>Utiliza\u021bi inteligen\u021ba conversa\u021biei AI pentru a ob\u021bine informa\u021bii despre apeluri<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/ro\/programeaza-un-demo\/\">Contact V\u00e2nz\u0103ri<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column image-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full block-visibility-hide-large-screen block-visibility-hide-medium-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"1072\" height=\"928\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1.png\" alt=\"\" class=\"wp-image-213718\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1.png 1072w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-300x260.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-1024x886.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-768x665.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-857x742.png 857w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-494x428.png 494w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-424x367.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-131x113.png 131w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-88x76.png 88w\" sizes=\"auto, (max-width: 1072px) 100vw, 1072px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full block-visibility-hide-small-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"1072\" height=\"928\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1.png\" alt=\"\" class=\"wp-image-213718\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1.png 1072w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-300x260.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-1024x886.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-768x665.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-857x742.png 857w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-494x428.png 494w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-424x367.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-131x113.png 131w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-88x76.png 88w\" sizes=\"auto, (max-width: 1072px) 100vw, 1072px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group trusted-by\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-extended\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center\">Peste 4,000 companii folosesc CloudTalk pentru a avea apeluri MAI MULTE \u0219i MAI BUNE<\/p>\n\n\n<div class='white' style='background:rgba(0,0,0,0); border:solid 0px rgba(0,0,0,0); border-radius:0px; padding:0px 0px 0px 0px;'>\n<div id='slider_165638' class='owl-carousel sa_owl_theme autohide-arrows' data-slider-id='slider_165638' style='visibility:hidden;'>\n<div id='slider_165638_slide01' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Revolut.svg&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide02' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/DHL.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide03' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Rakuten.svg&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide04' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide05' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Uber-logo.svg&quot;); background-position:center center; background-size:contain; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide06' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/11\/Pipedrive.svg&quot;); background-position:center center; background-size:contain; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide07' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/deel.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide08' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Hostinger.svg&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide09' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Mercedes.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide10' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/CoachHub.svg&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide11' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Tech.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide12' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/logo-greenpeace.png&quot;); background-position:center center; background-size:contain; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide13' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Fujitsu.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<\/div>\n<\/div>\n<script type='text\/javascript'>\n\tjQuery(document).ready(function() {\n\t\tjQuery('#slider_165638').owlCarousel({\n\t\t\tresponsive:{\n\t\t\t\t0:{ items:2 },\n\t\t\t\t480:{ items:3 },\n\t\t\t\t768:{ items:4 },\n\t\t\t\t980:{ items:5 },\n\t\t\t\t1200:{ items:6 },\n\t\t\t\t1500:{ items:7 }\n\t\t\t},\n\t\t\tautoplay : true,\n\t\t\tautoplayTimeout : 2000,\n\t\t\tautoplayHoverPause : false,\n\t\t\tsmartSpeed : 2000,\n\t\t\tfluidSpeed : 2000,\n\t\t\tautoplaySpeed : 2000,\n\t\t\tnavSpeed : 2000,\n\t\t\tdotsSpeed : 2000,\n\t\t\tloop : true,\n\t\t\tnav : false,\n\t\t\tnavText : ['Previous','Next'],\n\t\t\tdots : false,\n\t\t\tresponsiveRefreshRate : 200,\n\t\t\tslideBy : 1,\n\t\t\tmergeFit : true,\n\t\t\tautoHeight : false,\n\t\t\tmouseDrag : true,\n\t\t\ttouchDrag : true\n\t\t});\n\t\tjQuery('#slider_165638').css('visibility', 'visible');\n\t\tsa_resize_slider_165638();\n\t\twindow.addEventListener('resize', sa_resize_slider_165638);\n\t\tfunction sa_resize_slider_165638() {\n\t\t\tvar min_height = '50';\n\t\t\tvar win_width = jQuery(window).width();\n\t\t\tvar slider_width = jQuery('#slider_165638').width();\n\t\t\tif (win_width < 480) {\n\t\t\t\tvar slide_width = slider_width \/ 2;\n\t\t\t} else if (win_width < 768) {\n\t\t\t\tvar slide_width = slider_width \/ 3;\n\t\t\t} else if (win_width < 980) {\n\t\t\t\tvar slide_width = slider_width \/ 4;\n\t\t\t} else if (win_width < 1200) {\n\t\t\t\tvar slide_width = slider_width \/ 5;\n\t\t\t} else if (win_width < 1500) {\n\t\t\t\tvar slide_width = slider_width \/ 6;\n\t\t\t} else {\n\t\t\t\tvar slide_width = slider_width \/ 7;\n\t\t\t}\n\t\t\tslide_width = Math.round(slide_width);\n\t\t\tvar slide_height = '0';\n\t\t\tif (min_height == 'aspect43') {\n\t\t\t\tslide_height = (slide_width \/ 4) * 3;\t\t\t\tslide_height = Math.round(slide_height);\n\t\t\t} else if (min_height == 'aspect169') {\n\t\t\t\tslide_height = (slide_width \/ 16) * 9;\t\t\t\tslide_height = Math.round(slide_height);\n\t\t\t} else {\n\t\t\t\tslide_height = (slide_width \/ 100) * 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5);\n\t\t});\n\t\tjQuery('.slider_165638_goto7').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 6);\n\t\t});\n\t\tjQuery('.slider_165638_goto8').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 7);\n\t\t});\n\t\tjQuery('.slider_165638_goto9').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 8);\n\t\t});\n\t\tjQuery('.slider_165638_goto10').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 9);\n\t\t});\n\t\tjQuery('.slider_165638_goto11').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 10);\n\t\t});\n\t\tjQuery('.slider_165638_goto12').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 11);\n\t\t});\n\t\tjQuery('.slider_165638_goto13').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 12);\n\t\t});\n\t\tvar resize_165638 = jQuery('.owl-carousel');\n\t\tresize_165638.on('initialized.owl.carousel', function(e) {\n\t\t\tif (typeof(Event) === 'function') {\n\t\t\t\twindow.dispatchEvent(new Event('resize'));\n\t\t\t} else {\n\t\t\t\tvar evt = window.document.createEvent('UIEvents');\n\t\t\t\tevt.initUIEvent('resize', true, false, window, 0);\n\t\t\t\twindow.dispatchEvent(evt);\n\t\t\t}\n\t\t});\n\t});\n<\/script>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>81.7%<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"204\" height=\"80\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x.png\" alt=\"\" class=\"wp-image-227441\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x.png 204w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x-200x78.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x-88x35.png 88w\" sizes=\"auto, (max-width: 204px) 100vw, 204px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Cre\u0219terea volumului de apeluri<\/h4>\n\n\n\n<p>Volumul apelurilor a crescut cu 81,7%\u2191, apelurile ratate cu 23,7%\u2193.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>2.5X<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/poliglota-logo.png\" alt=\"\" class=\"wp-image-205947\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Rata de succes la ie\u0219irea din \u021bar\u0103<\/h4>\n\n\n\n<p>\u0218i-au dublat succesul outbound \u0219i au redus la jum\u0103tate afacerile pierdute.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>80%<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"236\" height=\"74\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars.png\" alt=\"\" class=\"wp-image-189907\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars.png 236w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars-200x63.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars-88x28.png 88w\" sizes=\"auto, (max-width: 236px) 100vw, 236px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Sc\u0103derea timpului de a\u0219teptare<\/h4>\n\n\n\n<p>Timpii de a\u0219teptare s-au redus cu 80%, iar timpul de gestionare a apelurilor cu 25%.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solutions-benefits\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Echipele de asisten\u021b\u0103 utilizeaz\u0103 CloudTalk pentru<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/NameCall-Quallity.svg\" alt=\"\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Rezolva\u021bi cu 30% mai multe probleme la primul contact <br\/><\/h5>\n\n\n\n<p>Reduce\u021bi timpul mediu de gestionare \u0219i cre\u0219te\u021bi ratele de rezolvare. Echipa dvs. beneficiaz\u0103 de un context complet al clientului \u0219i de o rutare inteligent\u0103 pentru a rezolva corect problemele de prima dat\u0103. <\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/NameAutomation.svg\" alt=\"\" class=\"wp-image-215222\" style=\"width:50px\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Reduce\u021bi apelurile pierdute <br\/>cu p\u00e2n\u0103 la 40%<\/h5>\n\n\n\n<p>Rutare inteligent\u0103 \u0219i calitate clar\u0103 men\u021bin conversa\u021biile fluide, iar urm\u0103rirea disponibilit\u0103\u021bii \u00een timp real asigur\u0103 c\u0103 apelurile clien\u021bilor ajung la agentul potrivit la momentul potrivit.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/NameProductivity.svg\" alt=\"\" style=\"width:50px\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Economisi\u021bi 85% timp pe <br\/>Recenzii ale apelurilor<\/h5>\n\n\n\n<p>Ob\u021bine\u021bi o vizibilitate complet\u0103 asupra performan\u021bei echipei cu \u00eenregistrarea automat\u0103 a apelurilor \u0219i informa\u021bii bazate pe inteligen\u021b\u0103 artificial\u0103. Monitoriza\u021bi activitatea \u0219i performan\u021ba \u00een timp real pentru a men\u021bine un nivel ridicat al serviciilor. <\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group homepage-who-we-help-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-with-anchors\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">CUM AJUT\u0102M<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Caracteristicile preferate ale echipelor de asisten\u021b\u0103<\/h2>\n\n\n\n<div class=\"wp-block-group anchors-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<ul class=\"wp-block-list\">\n<li><a      href=\"https:\/\/test-staging.cloudtalk.io\/ro\/\">Disponibilitate \u0219i timp de r\u0103spuns<\/a><\/li>\n\n\n\n<li><a      href=\"https:\/\/test-staging.cloudtalk.io\/ro\/\">Rezolu\u021bie \u0219i calitate<\/a><\/li>\n\n\n\n<li><a      href=\"https:\/\/test-staging.cloudtalk.io\/ro\/\">Performan\u021b\u0103 \u0219i monitorizare<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group options-slider\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Imagina\u021bi-v\u0103 c\u0103 fiecare agent rezolv\u0103 problemele la primul apel.<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Designer vizual de fluxuri de apeluri: <\/strong>Personaliza\u021bi fluxurile de apeluri cu logic\u0103 de ramificare, ac\u021biuni de failover, actualiz\u0103ri \u00een timp real \u0219i automatizare, cum ar fi declan\u0219atoarele SMS, pentru a asigura r\u0103spunsuri f\u0103r\u0103 probleme.<\/li>\n\n\n\n<li><strong>Gestionarea cozilor de apeluri (+ cozi VIP):<\/strong> Prioritiza\u021bi \u0219i gestiona\u021bi apelurile primite cu ajutorul cozilor VIP pentru a minimiza timpii de a\u0219teptare \u0219i pentru a asigura servicii mai rapide pentru clien\u021bii de valoare ridicat\u0103<\/li>\n\n\n\n<li><strong>Atribuirea dinamic\u0103 a agen\u021bilor:<\/strong> Atribui\u021bi automat apelurile celui mai disponibil sau potrivit agent, \u00een func\u021bie de volumul de munc\u0103, expertiza sau datele apelantului.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/ro\/programeaza-un-demo\/\">Contact V\u00e2nz\u0103ri<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"869\" height=\"1024\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-869x1024.png\" alt=\"\" class=\"wp-image-226574\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-869x1024.png 869w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-255x300.png 255w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-768x905.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-916x1080.png 916w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-630x742.png 630w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-363x428.png 363w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-360x424.png 360w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-96x113.png 96w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-75x88.png 75w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers.png 1120w\" sizes=\"auto, (max-width: 869px) 100vw, 869px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Oferi\u021bi asisten\u021b\u0103 care rezolv\u0103 problemele, <br\/>nu doar r\u0103spunde la \u00eentreb\u0103ri<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Integrare CRM \u0219i Helpdesk<\/strong>: Accesa\u021bi istoricul complet al clien\u021bilor \u0219i \u00eenregistra\u021bi automat toate interac\u021biunile \u00een CRM \u0219i helpdesk.<\/li>\n\n\n\n<li><strong>IVR (meniuri de apel): <\/strong>Asigura\u021bi-v\u0103 c\u0103 clientul ajunge la departamentul sau resursa potrivit\u0103 f\u0103r\u0103 \u00eent\u00e2rzieri.<\/li>\n\n\n\n<li><strong>Detalii despre clien\u021bi:<\/strong> Acces instantaneu la profilurile detaliate ale clien\u021bilor, inclusiv istoricul interac\u021biunilor \u0219i preferin\u021bele, asigur\u00e2nd o comunicare mai eficient\u0103 din primul moment.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/ro\/programeaza-un-demo\/\">Contact V\u00e2nz\u0103ri<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"869\" height=\"1024\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-869x1024.png\" alt=\"\" class=\"wp-image-226669\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-869x1024.png 869w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-255x300.png 255w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-768x905.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-916x1080.png 916w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-630x742.png 630w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-363x428.png 363w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-360x424.png 360w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-96x113.png 96w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-75x88.png 75w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development.png 1120w\" sizes=\"auto, (max-width: 869px) 100vw, 869px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Identifica\u021bi tendin\u021bele de asisten\u021b\u0103 \u00eenainte ca <br\/>s\u0103 afecteze KPI-urile<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Monitorizarea apelurilor \u00een timp real: <\/strong>Monitoriza\u021bi apelurile live cu func\u021bii precum Listen, Whisper \u0219i Barge pentru a sprijini \u0219i instrui agen\u021bii \u00een timp real.<\/li>\n\n\n\n<li><strong>Starea agentului \u0219i analiza activit\u0103\u021bii: <\/strong>Urm\u0103ri\u021bi productivitatea agen\u021bilor cu ajutorul vizualiz\u0103rii \u00een timp real a disponibilit\u0103\u021bii\/statutului agen\u021bilor, a jurnalelor detaliate de apeluri, a compara\u021biilor \u00eentre echipe \u0219i a rapoartelor.<\/li>\n\n\n\n<li><strong>Panouri de control KPI personalizabile:<\/strong> Crea\u021bi rapoarte vizuale cu privire la cei mai importan\u021bi indicatori &#8211; de la timpii de a\u0219teptare la ratele de rezolvare &#8211; pentru a lua decizii bazate pe date.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/ro\/programeaza-un-demo\/\">Contact V\u00e2nz\u0103ri<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"869\" height=\"1024\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-869x1024.png\" alt=\"\" class=\"wp-image-226308\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-869x1024.png 869w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-255x300.png 255w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-768x905.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-916x1080.png 916w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-630x742.png 630w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-363x428.png 363w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-360x424.png 360w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-96x113.png 96w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-75x88.png 75w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service.png 1120w\" sizes=\"auto, (max-width: 869px) 100vw, 869px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solutions-image-text\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">De ce CloudTalk?<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Am \u00een\u021beles &#8211; exist\u0103 o mul\u021bime de op\u021biuni.\nDeci, de ce CloudTalk? <\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp1\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-1024x670.png\" alt=\"\" class=\"wp-image-220347\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">CALITATE SUPERIOAR\u0102 A VOCII<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Face\u021bi din fiecare apel de asisten\u021b\u0103 un &#8222;Mul\u021bumesc!&#8221;, nu un &#8222;\u00cemi pare r\u0103u, pute\u021bi repeta?&#8221;  <\/h3>\n\n\n\n<p>Uita\u021bi de apelurile pierdute \u0219i de problemele frustrante de conectare. Cu CloudTalk, echipa dvs. de asisten\u021b\u0103 se poate concentra pe ceea ce conteaz\u0103 &#8211; ajutarea clien\u021bilor, nu lupta cu tehnologia.   <br\/><br\/>Cu un sunet clar ca cristalul \u0219i conexiuni fiabile \u00een peste 160+ \u021b\u0103ri, agen\u021bii dvs. pot oferi tipul de experien\u021b\u0103 de asisten\u021b\u0103 care creeaz\u0103 loialitatea clien\u021bilor.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp2\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">COMPLET CONFIGURABIL  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Scalabil \u0219i simplu pentru echipele de asisten\u021b\u0103 \u00een cre\u0219tere<\/h3>\n\n\n\n<p>CloudTalk este construit pentru a cre\u0219te odat\u0103 cu dvs., indiferent de dimensiunea opera\u021biunilor dvs. de asisten\u021b\u0103. Clien\u021bii no\u0219tri cei mai creativi gestioneaz\u0103 fluxuri de apeluri cu p\u00e2n\u0103 la 300 de pa\u0219i &#8211; gestion\u00e2nd f\u0103r\u0103 efort ramific\u0103ri complexe, automatiz\u0103ri \u0219i scenarii de failover.   <br\/><br\/>\u00cen ciuda acestei flexibilit\u0103\u021bi, platforma r\u0103m\u00e2ne incredibil de intuitiv\u0103, permi\u021b\u00e2nd echipei dvs. s\u0103 proiecteze \u0219i s\u0103 ajusteze fluxurile \u00een c\u00e2teva minute, nu ore.  <br\/><br\/>Indiferent dac\u0103 face\u021bi scalarea unei echipe mici sau sus\u021bine\u021bi scenarii complexe, CloudTalk asigur\u0103 simplitate \u0219i eficien\u021b\u0103 la fiecare pas.<\/p>\n\n\n\n<div class=\"wp-block-group solutions-testimonial-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"text\">Volumul nostru de apeluri s-a triplat \u00een doar 2 ani, de la aproximativ 10.000 de apeluri la 30.000 pe trimestru, iar cu CloudTalk, putem gestiona acum cu u\u0219urin\u021b\u0103 toate aceste comunic\u0103ri. A fost o alegere excelent\u0103. <\/p>\n\n\n\n<div class=\"wp-block-columns ratings is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"author\"><strong>Frederico Lopes<\/strong>, \u0219eful Serviciului Clien\u021bi la DiscoverCars<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size has-small-font-size\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/call-quality-at-cloudtalk\/\">\u00cembun\u0103t\u0103\u021birea calit\u0103\u021bii apelurilor<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-1024x670.png\" alt=\"\" class=\"wp-image-232429\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp3\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-1024x670.png\" alt=\"\" class=\"wp-image-222049\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">U\u0218OR DE \u00ceNV\u0102\u021aAT \u0218I DE UTILIZAT  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Simplifica\u021bi asisten\u021ba f\u0103r\u0103 a sacrifica caracteristicile<\/h3>\n\n\n\n<p>Tehnologia ar trebui s\u0103 fac\u0103 asisten\u021ba mai u\u0219oar\u0103, nu mai dificil\u0103. Atunci c\u00e2nd instrumentele stau \u00een cale, clien\u021bii observ\u0103 &#8211; \u0219i nu \u00eentr-un mod bun. <br\/><br\/>CloudTalk este simplu \u0219i eficient, oferind echipei dvs. claritatea \u0219i informa\u021biile necesare pentru a face ca fiecare interac\u021biune cu clien\u021bii s\u0103 conteze.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp2\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">INTEGRAT CU SISTEMELE DUMNEAVOASTR\u0102  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Toate informa\u021biile despre clien\u021bi \u00eentr-un singur loc<\/h3>\n\n\n\n<p>CloudTalk se conecteaz\u0103 perfect la stiva dvs. de suport, asigur\u00e2ndu-se c\u0103 agen\u021bii nu pierd niciodat\u0103 informa\u021bii esen\u021biale despre clien\u021bi. Crearea automat\u0103 a tichetelor, \u00eenregistrarea instantanee a apelurilor \u0219i integrarea complet\u0103 cu platforme precum Zendesk \u0219i Intercom men\u021bin totul \u00een sincronizare. <br\/><br\/>Elimina\u021bi schimbarea filelor \u0219i oferi\u021bi echipei dvs. instrumentele necesare pentru a rezolva problemele mai rapid.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-1024x670.png\" alt=\"\" class=\"wp-image-208123\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover is-light solution-cta-banner block-visibility-hide-large-screen block-visibility-hide-medium-screen\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-201699\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/solution-cta-banner-mobile.png\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">L\u0103sa\u021bi AI s\u0103 capteze <br\/>fiecare interac\u021biune de asisten\u021b\u0103<\/h2>\n\n\n\n<p>Imagina\u021bi-v\u0103 c\u0103 nu pierde\u021bi niciun detaliu din interac\u021biunile cu clien\u021bii &#8211; AI Conversation Intelligence face acest lucru posibil. Nu numai c\u0103 capteaz\u0103 \u0219i transcrie fiecare apel, dar descoper\u0103 \u0219i tendin\u021be \u0219i perspective \u00een mod automat, oferindu-v\u0103 o imagine complet\u0103 a performan\u021bei echipei \u00een timp real. <br\/><br\/>Lua\u021bi-v\u0103 la revedere de la recenziile consumatoare de timp \u0219i saluta\u021bi un proces decizional mai inteligent \u0219i mai rapid. \u00cemputernice\u0219te-\u021bi echipa cu coaching bazat pe date, \u00eembun\u0103t\u0103\u021be\u0219te satisfac\u021bia clien\u021bilor \u0219i asigur\u0103-te c\u0103 fiecare conversa\u021bie adaug\u0103 valoare afacerii tale. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/ro\/conversatie-inteligenta-bazata-pe-inteligenta-artificiala\/\">Explora\u021bi AI<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover is-light solution-cta-banner block-visibility-hide-small-screen\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-201711\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/solution-cta-banner.png\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">L\u0103sa\u021bi AI s\u0103 capteze <br\/>fiecare interac\u021biune de asisten\u021b\u0103<\/h2>\n\n\n\n<p>Imagina\u021bi-v\u0103 c\u0103 nu pierde\u021bi niciun detaliu din interac\u021biunile cu clien\u021bii &#8211; AI Conversation Intelligence face acest lucru posibil. Nu numai c\u0103 capteaz\u0103 \u0219i transcrie fiecare apel, dar descoper\u0103 \u0219i tendin\u021be \u0219i perspective \u00een mod automat, oferindu-v\u0103 o imagine complet\u0103 a performan\u021bei echipei \u00een timp real. <br\/><br\/>Lua\u021bi-v\u0103 la revedere de la recenziile consumatoare de timp \u0219i saluta\u021bi un proces decizional mai inteligent \u0219i mai rapid. \u00cemputernice\u0219te-\u021bi echipa cu coaching bazat pe date, \u00eembun\u0103t\u0103\u021be\u0219te satisfac\u021bia clien\u021bilor \u0219i asigur\u0103-te c\u0103 fiecare conversa\u021bie adaug\u0103 valoare afacerii tale. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/ro\/conversatie-inteligenta-bazata-pe-inteligenta-artificiala\/\">Explora\u021bi AI<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solution-faqs has-neutral-grey-50-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">\u00centreb\u0103ri frecvente<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Ce este software-ul pentru call center de intrare \u0219i cum func\u021bioneaz\u0103 acesta?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Este un tip de software conceput pentru a gestiona apelurile primite la un call center.<br \/>\nScopul este de a asista mai bine clien\u021bii, de a face fluxul de lucru mai eficient \u0219i de a oferi clien\u021bilor informa\u021bii relevante.<br \/>\nDe obicei, acesta include <a href=\"\" target=\"\" rel=\"\">func\u021bii<\/a> precum rutarea apelurilor, IVR (Interactive Voice Response), coada de a\u0219teptare a apelurilor \u0219i raportarea \u00een timp real  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Ce software pentru centrul de contact de intrare ar trebui s\u0103 alege\u021bi?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/www.cloudtalk.io\/call-center-software-ebook\/\" target=\"_blank\" rel=\"noreferrer noopener\">Alegerea solu\u021biei potrivite pentru call center-ul de intrare<\/a> este esen\u021bial\u0103 pentru cre\u0219terea satisfac\u021biei clien\u021bilor \u0219i a eficien\u021bei opera\u021bionale. Lua\u021bi \u00een considerare factori precum capacit\u0103\u021bile de integrare, scalabilitatea \u0219i u\u0219urin\u021ba de utilizare. CloudTalk se remarc\u0103 prin caracteristici robuste, asisten\u021b\u0103 superioar\u0103 pentru clien\u021bi \u0219i pove\u0219ti de succes dovedite, ceea ce o transform\u0103 \u00een alegerea preferat\u0103 pentru companiile care vizeaz\u0103 cre\u0219terea \u0219i excelen\u021ba.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1683213267012\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Ce este un apel primit \u0219i cum \u00eel pute\u021bi gestiona cu CloudTalk?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Apelurile Inbound sunt apeluri telefonice ini\u021biate de clien\u021bi care solicit\u0103 asisten\u021b\u0103 sau informa\u021bii.<br \/>\nCloudTalk optimizeaz\u0103 gestionarea acestor apeluri cu func\u021bii precum rutarea inteligent\u0103 a apelurilor, salutul personalizat \u0219i accesul \u00een timp real la informa\u021biile despre clien\u021bi.<br \/>\nAcest lucru asigur\u0103 o experien\u021b\u0103 de comunicare eficient\u0103 \u0219i f\u0103r\u0103 \u00eentreruperi, contribuind \u00een mod direct la cre\u0219terea satisfac\u021biei clien\u021bilor \u0219i a ratelor de reten\u021bie.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1683213285119\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Care este principalul beneficiu al utiliz\u0103rii CloudTalk pentru succesul clien\u021bilor?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>CloudTalk ofer\u0103 beneficii de neegalat pentru echipele Customer Success, \u00een primul r\u00e2nd prin caracteristicile sale avansate de gestionare \u0219i direc\u021bionare a apelurilor.<br \/>\nAceste capabilit\u0103\u021bi asigur\u0103 c\u0103 solicit\u0103rile clien\u021bilor sunt adresate prompt \u0219i eficient, ceea ce duce la <a href=\"\" target=\"\" rel=\"\">cre\u0219terea satisfac\u021biei<\/a> \u0219i loialit\u0103\u021bii <a href=\"\" target=\"\" rel=\"\">clien\u021bilor<\/a>. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711470454726\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Ce instrumente CRM sunt utilizate \u00een centrele de apel?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u00centreprinderile utilizeaz\u0103 instrumente CRM (Customer Relationship Management) pentru a gestiona interac\u021biunile cu clien\u021bii, pentru a urm\u0103ri datele clien\u021bilor \u0219i pentru a furniza agen\u021bilor informa\u021biile de care au nevoie pentru a oferi servicii personalizate.<br \/>\nUnele instrumente CRM populare utilizate \u00een centrele de apeluri includ <a href=\"\" target=\"\" rel=\"\">Zendesk<\/a>, <a href=\"\" target=\"\" rel=\"\">LiveAgent<\/a> \u0219i <a href=\"\" target=\"\" rel=\"\">Intercom<\/a>. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711470468042\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Ce este un apel inbound \u0219i 5 exemple?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Cinci tipuri obi\u0219nuite de apeluri primite includ solicit\u0103rile de servicii pentru clien\u021bi, solu\u021bionarea reclama\u021biilor, actualizarea situa\u021biei expedierilor, nevoile de asisten\u021b\u0103 tehnic\u0103 \u0219i solicit\u0103rile de produse sau servicii. Aceste apeluri provin de la clien\u021bi care caut\u0103 ajutor sau informa\u021bii, acoperind diverse industrii \u0219i nevoi. Afla\u021bi mai multe despre <a href=\"https:\/\/www.cloudtalk.io\/blog\/how-to-handle-inbound-calls-like-a-pro7-best-practices-for-agents-and-call-center-managers\/\" target=\"_blank\" rel=\"noreferrer noopener\">gestionarea eficient\u0103 a apelurilor primite aici<\/a>.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711470492326\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Ce numere de telefon pot ob\u021bine pentru un call center inbound la CloudTalk?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Multe software-uri pentru call center de intrare, inclusiv CloudTalk, ofer\u0103 <a href=\"https:\/\/www.cloudtalk.io\/toll-free-numbers\/\" target=\"_blank\" rel=\"noreferrer noopener\">numere gratuite<\/a>. Acestea permit clien\u021bilor s\u0103 v\u0103 apeleze gratuit sau la tarife foarte mici. Pute\u021bi alege numere verzi (0800) sau albastre (0850). \u00cen plus, exist\u0103 <a href=\"https:\/\/www.cloudtalk.io\/international-numbers\/\" target=\"_blank\" rel=\"noreferrer noopener\">numere interna\u021bionale<\/a> care v\u0103 permit s\u0103 men\u021bine\u021bi o prezen\u021b\u0103 local\u0103 oriunde \u00een lume. CloudTalk ofer\u0103 peste 160 dintre acestea.    <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711475920599\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Care sunt cei mai comuni patru KPI m\u0103sura\u021bi \u00eentr-un call center de intrare?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/www.cloudtalk.io\/blog\/10-most-important-call-center-kpis-you-should-be-tracking\/\" target=\"_blank\" rel=\"noreferrer noopener\">KPI-urile centrelor de apeluri<\/a> primite pot fi \u00eemp\u0103r\u021bite \u00een 4 categorii: satisfac\u021bia clien\u021bilor, valoarea comercial\u0103, eficien\u021ba opera\u021bional\u0103 \u0219i gestionarea personalului. Exemplele includ CSAT (rata de satisfac\u021bie a clien\u021bilor), rata de pierdere a clien\u021bilor \u0219i FCR (rezolvarea primului apel). <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover cloudtalk-cta\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-170641\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/cs-cta-background.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color\">CloudTalk este construit pentru a simplifica opera\u021biunile de apelare cu apeluri de afaceri AI fiabile<\/h2>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color\">Programa\u021bi o demonstra\u021bie ast\u0103zi pentru a vedea cum CloudTalk v\u0103 poate sprijini echipele.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/ro\/programeaza-un-demo\/\">Programeaz\u0103 un demo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Face\u021bi ca fiecare apel de asisten\u021b\u0103 s\u0103 conteze Ajuta\u021bi-v\u0103 echipa s\u0103 ofere asisten\u021b\u0103 receptiv\u0103, de \u00eenalt\u0103 calitate, ating\u00e2nd \u00een acela\u0219i timp obiectivele SLA \u0219i reduc\u00e2nd num\u0103rul de apeluri ratate. Ob\u021bine\u021bi instrumentele de care ave\u021bi nevoie pentru a men\u021bine clien\u021bii mul\u021bumi\u021bi \u0219i agen\u021bii productivi. Peste companii folosesc CloudTalk pentru a avea apeluri MAI MULTE \u0219i MAI [&hellip;]<\/p>\n","protected":false},"author":37,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-solution_by_team_v2.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-114211","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/pages\/114211","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/comments?post=114211"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/pages\/114211\/revisions"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/media?parent=114211"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/ro\/wp-json\/wp\/v2\/ct-post-type?post=114211"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}