{"id":74441,"date":"2022-04-18T04:50:09","date_gmt":"2022-04-18T02:50:09","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/software-de-ligacao-fria-o-que-fazer-e-o-que-nao-fazer-nas-outbound-sales\/"},"modified":"2024-10-18T19:06:21","modified_gmt":"2024-10-18T17:06:21","slug":"software-de-ligacao-fria-o-que-fazer-e-o-que-nao-fazer-nas-outbound-sales","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/pt-br\/blog\/software-de-ligacao-fria-o-que-fazer-e-o-que-nao-fazer-nas-outbound-sales\/","title":{"rendered":"Software de liga\u00e7\u00e3o fria: o que fazer e o que n\u00e3o fazer nas outbound sales"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading\">Cold Calling Software: Do&#8217;s and Don&#8217;ts for Outbound Sales<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/demo\/\" style=\"border-radius:3px\">CONTACT SALES<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/signup\/\" style=\"border-radius:3px\">TRY FOR FREE<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202105-FirstCallResolution-2x-1024x538.png\" alt=\"Ilustra&#xE7;&#xE3;o resolu&#xE7;&#xE3;o na primeira chamada\" class=\"wp-image-5493\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202105-FirstCallResolution-2x-1024x538.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202105-FirstCallResolution-2x-300x158.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202105-FirstCallResolution-2x-768x403.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202105-FirstCallResolution-2x-200x105.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202105-FirstCallResolution-2x-784x412.png 784w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202105-FirstCallResolution-2x-560x294.png 560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202105-FirstCallResolution-2x-484x254.png 484w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202105-FirstCallResolution-2x-400x210.png 400w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202105-FirstCallResolution-2x-392x206.png 392w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202105-FirstCallResolution-2x-152x80.png 152w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202105-FirstCallResolution-2x-257x135.png 257w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202105-FirstCallResolution-2x-64x34.png 64w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202105-FirstCallResolution-2x.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p class=\"has-black-color has-text-color has-medium-font-size\"><a     href=\"https:\/\/test-staging.cloudtalk.io\/blog\/cold-calling-software\/\">Cold calling software<\/a> makes hard work easy and keeps your agents productive and happy. Learn about the do&#8217;s and don&#8217;ts of cold calling for your outbound sales team.<\/p>\n\n\n\n<p>A liga\u00e7\u00e3o fria n\u00e3o funciona. <\/p>\n\n\n\n<p>Isso \u00e9 algo que voc\u00ea j\u00e1 ouviu antes?<\/p>\n\n\n\n<p>Esta afirma\u00e7\u00e3o est\u00e1 longe de ser verdadeira. De acordo com a pesquisa mais recente, <a href=\"https:\/\/financesonline.com\/cold-calling-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">49%<\/a> dos compradores preferem ser contatados por telefone.<\/p>\n\n\n\n<p>As liga\u00e7\u00f5es frias podem n\u00e3o ser o problema aqui, mas sim a maneira pela qual sua equipe de vendas tenta alcan\u00e7ar os clientes em potencial. Que tal investir em software de liga\u00e7\u00e3o fria? Ser\u00e1 que vai resolver o problema?<\/p>\n\n\n\n<p>Se voc\u00ea tiver alguma d\u00favida, este artigo mostrar\u00e1 por que o software de liga\u00e7\u00e3o fria pode ser uma boa maneira de <strong>melhorar a efic\u00e1cia das suas chamadas<\/strong>. Mostraremos as melhores e as piores pr\u00e1ticas de uso desse tipo de software. Saiba como esta solu\u00e7\u00e3o pode ajudar seus atendentes a aproveitar ao m\u00e1ximo seu trabalho.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">Master cold calling with these 7 templates<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"230\" height=\"300\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2019\/12\/Book_A-230x300.png\" alt=\"ebook NO DATE 7 cold calling templates\" class=\"wp-image-164639\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2019\/12\/Book_A-230x300.png 230w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2019\/12\/Book_A-785x1024.png 785w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2019\/12\/Book_A-768x1002.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2019\/12\/Book_A-1177x1536.png 1177w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2019\/12\/Book_A-800x1044.png 800w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2019\/12\/Book_A-988x1290.png 988w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2019\/12\/Book_A-920x1200.png 920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2019\/12\/Book_A-193x252.png 193w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2019\/12\/Book_A-343x448.png 343w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2019\/12\/Book_A-307x400.png 307w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2019\/12\/Book_A-478x624.png 478w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2019\/12\/Book_A-223x291.png 223w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2019\/12\/Book_A-61x80.png 61w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2019\/12\/Book_A-103x135.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2019\/12\/Book_A-49x64.png 49w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2019\/12\/Book_A.png 1226w\" sizes=\"auto, (max-width: 230px) 100vw, 230px\" \/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/?page_id=175030\/\">Read for free<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"what-is-cold-calling-software-and-should-i-use-it\"><strong>O que \u00e9 software de liga\u00e7\u00e3o fria e ser\u00e1 que devo us\u00e1-lo?<\/strong><\/h2>\n\n\n\n<p>Os softwares de liga\u00e7\u00e3o fria s\u00e3o solu\u00e7\u00f5es projetadas para agilizar o trabalho em equipe de vendas, gerenciando leads e tornando as chamadas mais eficientes. Esse tipo de software possibilita a automa\u00e7\u00e3o de chamadas, o que ajuda a alcan\u00e7ar mais clientes em potencial.<\/p>\n\n\n\n<p>Ter acesso a muitas m\u00e9tricas que o software nos fornece, incluindo atividade de vendas e <a href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/software-de-call-center-com-estatisticas\/\" target=\"_blank\" rel=\"noreferrer noopener\">desempenho de chamadas<\/a>, pode fornecer \u00e0 sua empresa insights mais profundos sobre a produtividade dos atendentes para ajud\u00e1-lo a melhorar.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-black-color has-text-color\" id=\"what-are-the-other-benefits-of-such-a-solution-here-are-some-of-the-main-ones\">Quais s\u00e3o os outros benef\u00edcios de tal solu\u00e7\u00e3o? Aqui est\u00e3o alguns dos principais:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Streamlines workflow\u00a0&#8211;\u00a0<\/strong>by using automated dialling, you and your team will be able to run through calls much faster while increasing your productivity.<\/li>\n\n\n\n<li><strong>Increases chances of closing a deal\u00a0&#8211;\u00a0<\/strong>it helps with tracking leads and getting information about your potential clients, which you can use to lead conversations better.<\/li>\n\n\n\n<li><strong>Saves time\u00a0&#8211;<\/strong>\u00a0it helps organize and optimize your time, which is essential for boosting your performance.<\/li>\n\n\n\n<li><strong>Makes calls more personal\u00a0&#8211;<\/strong>\u00a0by integrating cold calling software with CRM systems, your agents will have more information about their leads so they can personalize their pitches.<\/li>\n\n\n\n<li><strong>Contributes to development &#8211;<\/strong>\u00a0cold calling software provides advanced call statistics that help you identify areas for improvement and determine friction points.<\/li>\n<\/ul>\n\n\n\n<p>Agora que voc\u00ea conhece as vantagens do software de liga\u00e7\u00e3o fria, precisa aprender algumas pr\u00e1ticas recomendadas para obter o m\u00e1ximo de valor. Entenda as estrat\u00e9gias da liga\u00e7\u00e3o fria e saiba o que fazer e o que evitar (principalmente do aspecto legal).<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"do-s-of-using-cold-calling-software\"><strong>O que fazer ao usar o software de liga\u00e7\u00e3o fria<\/strong><\/h2>\n\n\n\n<p>A seguir est\u00e3o algumas dicas que voc\u00ea pode seguir para garantir que voc\u00ea use o software de liga\u00e7\u00e3o fria de forma eficaz e, mais importante, com seguran\u00e7a.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"choose-reliable-software\"><strong>Escolha um software confi\u00e1vel<\/strong><\/h3>\n\n\n\n<p>Vamos come\u00e7ar com os aspectos que voc\u00ea deve levar em considera\u00e7\u00e3o ao escolher o software de liga\u00e7\u00e3o fria. O que voc\u00ea escolher deve definitivamente ser confi\u00e1vel. Em \u00faltima an\u00e1lise, de alguma forma, ser\u00e1 a chave para o seu neg\u00f3cio. Existe alguma maneira de garantir que voc\u00ea est\u00e1 fazendo uma boa escolha?<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-black-color has-text-color\" id=\"there-are-certain-steps-you-should-not-skip-because-they-might-tell-you-a-lot-about-the-potential-provider\">Existem algumas etapas que voc\u00ea n\u00e3o deve pular, pois elas podem dizer muito sobre o provedor em potencial:<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Make sure you\u00a0<strong>carry out thorough research and check references<\/strong>, not only on the company website but also on forums and platforms like\u00a0<a href=\"https:\/\/www.g2.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">G2<\/a>\u00a0or\u00a0<a href=\"https:\/\/www.capterra.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Capterra<\/a>.<\/li>\n\n\n\n<li><strong>Verify the safety of their software,\u00a0<\/strong>whether they adhere to the highest security standards. Make sure the company regularly audits their data centers and that all information is encrypted.<\/li>\n\n\n\n<li>Cold calling\u00a0<strong>software must also follow GDPR guidelines<\/strong>\u00a0(For example,\u00a0<a href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/\" target=\"_blank\" rel=\"noreferrer noopener\">Cloudtalk.io<\/a> uses them for clients outside of the EU, who are not directly affected by these regulations, to improve the overall safety of the product).<\/li>\n<\/ol>\n\n\n\n<p>Escolher o software certo \u00e9 bastante dif\u00edcil. Claramente, voc\u00ea deve considerar mais do que apenas um bom pre\u00e7o e uma ampla gama de recursos.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"research-your-local-laws\"><strong>Pesquise suas leis locais<\/strong><\/h3>\n\n\n\n<p>As liga\u00e7\u00f5es frias s\u00e3o uma maneira leg\u00edtima de alcan\u00e7ar novos clientes se voc\u00ea seguir regras espec\u00edficas. N\u00e3o fazer isso pode levar a problemas. As leis variam de acordo com o pa\u00eds e, nos Estados Unidos, <a href=\"https:\/\/www.sec.gov\/fast-answers\/answerscoldhtm.html\" target=\"_blank\" rel=\"noreferrer noopener\">cada estado tem regras diferentes<\/a> sobre as liga\u00e7\u00f5es frias.<\/p>\n\n\n\n<p>Os pa\u00edses devem estabelecer tais limita\u00e7\u00f5es para evitar assediar os residentes ou obter acesso ilegal a informa\u00e7\u00f5es confidenciais sobre eles. Caso contr\u00e1rio, algumas empresas podem explorar esses dados. O que voc\u00ea deve fazer para ter certeza de que cobriu todos os aspectos das leis aplic\u00e1veis no seu pa\u00eds?<\/p>\n\n\n\n<p>Alguns pa\u00edses imp\u00f5em restri\u00e7\u00f5es de tempo nas quais quem liga pode tentar entrar em contato com novos clientes. Essas limita\u00e7\u00f5es n\u00e3o se aplicam a pessoas que j\u00e1 s\u00e3o clientes de uma determinada empresa.<\/p>\n\n\n\n<p>Tamb\u00e9m existem regras espec\u00edficas sobre como quem liga deve se apresentar, quais informa\u00e7\u00f5es devem ser fornecidas, etc. H\u00e1 tamb\u00e9m uma linha fina para conex\u00f5es autom\u00e1ticas. Em alguns casos, elas s\u00e3o totalmente proibidas. Lembre-se de <strong>conhecer as leis locais<\/strong> e ver como ficam as restri\u00e7\u00f5es em seu pa\u00eds.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"create-a-script\"><strong>Crie um scrip<\/strong><\/h3>\n\n\n\n<p>Que tal o pr\u00f3ximo &#8220;Fa\u00e7a&#8221;? Voc\u00ea precisa estar preparado para a conversa e criar um script de liga\u00e7\u00e3o fria. Isso significa que voc\u00ea deve:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Introduce yourself<\/strong><\/li>\n\n\n\n<li><strong>State which company you&#8217;re calling from\u00a0<\/strong><\/li>\n\n\n\n<li><strong>Establish contact by asking some questions first<\/strong><\/li>\n\n\n\n<li><strong>Use a positioning statement to show your prospects that you understand their problems<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Mesmo se voc\u00ea tiver um roteiro bem preparado, lembre-se de que as pessoas podem sentir se voc\u00ea estiver lendo notas escritas ou tenta artificialmente prosseguir com uma conversa. Como resultado, eles v\u00e3o supor que o que voc\u00ea est\u00e1 dizendo \u00e9 uma perda de tempo. Tente <strong>dar um tom natural \u00e0 sua voz<\/strong> e seja en\u00e9rgico &#8211; as pessoas v\u00e3o gostar se voc\u00ea n\u00e3o parecer com um rob\u00f4.<\/p>\n\n\n\n<p>Lembre-se de praticar o script antes de come\u00e7ar a ligar. Prepare-se para as perguntas que as pessoas possam fazer. Tente intrigar e interessar o cliente em potencial logo no in\u00edcio da conversa.<\/p>\n\n\n\n<p>Se voc\u00ea usar o software de liga\u00e7\u00e3o fria com o script certo, poder\u00e1 <a href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/7-melhores-modelos-de-ligacoes-frias\/\" target=\"_blank\" rel=\"noreferrer noopener\">facilmente ter intera\u00e7\u00f5es que far\u00e3o com que seus clientes em potencial se sintam ouvidos<\/a>. Isso lhe dar\u00e1 a confian\u00e7a para fechar neg\u00f3cios.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"create-specific-lists-for-calling\"><strong>Crie listas espec\u00edficas para chamadas<\/strong><\/h3>\n\n\n\n<p>Como voc\u00ea provavelmente sabe, voc\u00ea pode facilmente integrar seu software de liga\u00e7\u00e3o fria com <a href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/integracoes\/\" target=\"_blank\" rel=\"noreferrer noopener\">sistemas de CRM<\/a>. Tenha cuidado, no entanto. <\/p>\n\n\n\n<p>Escolha seus clientes em potencial com cuidado, em vez de ligar para todos do seu banco de dados. Coloque-os em grupos espec\u00edficos para aumentar a efic\u00e1cia da sua equipe de vendas. Ao fazer isso, as conversas podem ter prioridade sobre a inser\u00e7\u00e3o de dados.<\/p>\n\n\n\n<p><strong>Priorize os seus leads.<\/strong> Comece entrando em contato com aqueles que s\u00e3o mais propensos a se interessar pela sua oferta. Os dados das liga\u00e7\u00f5es frias indicam que, se voc\u00ea alcan\u00e7ar um contato no minuto em que ele for marcado como lead, aumentar\u00e1 suas chances de convers\u00e3o em <a href=\"https:\/\/financesonline.com\/cold-calling-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">quase 400%<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"don-ts-of-using-cold-calling-software\"><strong>O que N\u00c3O FAZER ao usar o software de liga\u00e7\u00e3o fria<\/strong><\/h2>\n\n\n\n<p>Agora vamos descobrir quais coisas voc\u00ea precisa evitar a todo custo. Aqui est\u00e3o algumas das piores pr\u00e1ticas e dicas sobre como se manter longe delas. <\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"don-t-spend-most-of-the-time-talking-listen-instead\"><strong>N\u00e3o passe a maior parte do tempo falando &#8211; ou\u00e7a em vez disso<\/strong><\/h3>\n\n\n\n<p>Todos os atendentes de vendas se concentram em falar. <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/does-cold-calling-really-work-for-b2b-businesses-in-2022\/\" target=\"_blank\" rel=\"noreferrer noopener\">O que eles devem dizer, como dizer e em que tom, etc. <\/a>No entanto, a maioria deles esquece uma das coisas mais importantes. Tem uma pessoa do outro lado do telefone que voc\u00ea deve ouvir com aten\u00e7\u00e3o.<\/p>\n\n\n\n<p>Ouvir atentamente aos seus clientes em potencial \u00e9 a chave para o sucesso. Parece muito profundo? N\u00e3o deveria. <strong>D\u00ea aos seus clientes em potencial a oportunidade de falar. <\/strong>N\u00e3o h\u00e1 d\u00favida de que voc\u00ea precisa se comunicar muito, mas tente manter seu mon\u00f3logo curto (e n\u00e3o jogando palavras na velocidade da luz).<\/p>\n\n\n\n<p>Ouvir \u00e9 uma maneira f\u00e1cil de <strong>construir confian\u00e7a e fazer com que as pessoas se sintam mais valorizadas<\/strong>. \u00c9 tamb\u00e9m uma \u00f3tima maneira de conhecer mais sobre as necessidades e expectativas dos clientes em potencial. <a href=\"https:\/\/financesonline.com\/cold-calling-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">93%<\/a> dos compradores acreditam que a capacidade de colaborar durante uma liga\u00e7\u00e3o \u00e9 um fator decisivo para a sua decis\u00e3o de compra.<\/p>\n\n\n\n<p>A liga\u00e7\u00e3o fria \u00e9 uma conversa de m\u00e3o dupla. Certifique-se de fazer perguntas abertas para que os clientes em potencial se sintam \u00e0 vontade para falar. <\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"don-t-use-any-number\"><strong>N\u00e3o use nenhum n\u00famero<\/strong><\/h3>\n\n\n\n<p>A pr\u00f3xima coisa que voc\u00ea deve evitar \u00e9 usar o mesmo n\u00famero para todos os pa\u00edses em que voc\u00ea opera. Um n\u00famero de telefone desconhecido ou do exterior faz com que as pessoas suspeitem que seja uma fraude. Por isso, \u00e9 essencial usar n\u00fameros locais.<\/p>\n\n\n\n<p>Al\u00e9m disso, <a href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/numeros-de-telefone-internacionais-para-o-seu-call-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">os n\u00fameros locais permitem que seus clientes liguem para voc\u00ea com tarifas locais padr\u00e3o<\/a> ou gratuitamente do exterior. Portanto, se a sua empresa opera em mais de um pa\u00eds, voc\u00ea deve usar um recurso que d\u00ea acesso a n\u00fameros de telefone internacionais.<\/p>\n\n\n\n<p>Cloudtalk can help you with this. It gives you access to<strong>\u00a0numbers from more than 160 countries around the World.<\/strong>\u00a0Additionally, you can select between geocodes and non-geographic codes (which tend to be more familiar to users because they know it will be charged locally).<\/p>\n\n\n\n<p>\u00c9 ben\u00e9fico usar n\u00fameros de telefone internacionais a longo prazo, pois menos chamadas ficar\u00e3o sem resposta. <\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"don-t-call-unprepared\"><strong>N\u00e3o ligue despreparado<\/strong><\/h3>\n\n\n\n<p>Antes mesmo de pensar em ligar para um determinado n\u00famero, <strong>pesquise bem o cliente em potencial para garantir que voc\u00ea tenha informa\u00e7\u00f5es suficientes<\/strong> para iniciar uma conversa. Felizmente, a integra\u00e7\u00e3o de software de liga\u00e7\u00e3o fria com sistemas de CRM permite verificar detalhes rapidamente com um clique. N\u00e3o h\u00e1 nada mais frustrante do que receber uma liga\u00e7\u00e3o que n\u00e3o era para voc\u00ea.<\/p>\n\n\n\n<p>Pesquise os dados sobre seu cliente em potencial com anteced\u00eancia para <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/11-best-sales-call-script-templates-2022\/\" target=\"_blank\" rel=\"noreferrer noopener\">tornar sua conversa mais pessoal<\/a>. Este deve ser o seu ritual antes de uma liga\u00e7\u00e3o. Uma pesquisa completa garantir\u00e1 que voc\u00ea esteja se comunicando com a pessoa certa dentro da organiza\u00e7\u00e3o. <\/p>\n\n\n\n<p>O software de liga\u00e7\u00e3o fria permite que voc\u00ea colete informa\u00e7\u00f5es como o <a href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/o-recurso-de-identificacao-de-chamadas-melhora-as-interacoes-com-o-cliente\/\" target=\"_blank\" rel=\"noreferrer noopener\">identificador de chamadas<\/a>. Voc\u00ea pode querer iniciar uma conversa com &#8220;Ol\u00e1, Roberta&#8221;, por exemplo. Al\u00e9m disso, essas integra\u00e7\u00f5es conceder\u00e3o acesso ao hist\u00f3rico de contatos e poss\u00edvel envolvimento anterior.<\/p>\n\n\n\n<p>Ao realizar uma pesquisa adequada, voc\u00ea parecer\u00e1 pouco profissional e ego\u00edsta, portanto, certifique-se de descobrir o m\u00e1ximo poss\u00edvel sobre seus clientes em potencial.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"don-t-be-unclear\"><strong>N\u00e3o esque\u00e7a de ser claro <\/strong><\/h3>\n\n\n\n<p><em>&#8220;Com licen\u00e7a, voc\u00ea pode repetir, por favor?&#8221; <\/em>N\u00e3o desperdice o seu tempo e o de seus clientes em potencial falando muito r\u00e1pido ou sendo pouco claro. Tentar encaixar o m\u00e1ximo de palavras no menor tempo poss\u00edvel n\u00e3o \u00e9 uma boa ideia.<\/p>\n\n\n\n<p>Explique o prop\u00f3sito da sua chamada desde o in\u00edcio. <strong>Prepare uma frase de abertura forte. <\/strong>Pense em algo que vai diferenciar a sua liga\u00e7\u00e3o de outras empresas.<\/p>\n\n\n\n<p>A cada liga\u00e7\u00e3o, voc\u00ea ganhar\u00e1 mais confian\u00e7a. Voc\u00ea sabia que as pessoas podem &#8220;ouvir&#8221; um sorriso quando voc\u00ea fala? Seja positivo, fale de forma clara, breve e direta. Voc\u00ea vai notar a diferen\u00e7a.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Top 10 Cold Calling Software Solutions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1. <strong>CloudTalk<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Cloudtalks&#8217; benefits<\/h4>\n\n\n\n<p>CloudTalk is a cloud-based call center and business phone system built to maximize your customer support efforts across all channels. All you need to do is choose a number for one of the <strong>160 supported countrie<\/strong>s, and you can instantly start optimizing your workflows with advanced features, including <a href=\"https:\/\/test-staging.cloudtalk.io\/interactive-voice-response-ivr\/\">IVR<\/a>, <a href=\"https:\/\/test-staging.cloudtalk.io\/click-to-call\/\">click-to-call<\/a>, <a href=\"https:\/\/test-staging.cloudtalk.io\/power-dialer\/\">power dialers<\/a>, and more! CloudTalk also supports <a href=\"https:\/\/test-staging.cloudtalk.io\/integrations\/\">35 other powerful integrations<\/a> for helpdesk, e-commerce, and CRM systems, including HubSpot and Zendesk.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Key features<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>High-quality calls with guaranteed latency and minimal jitter<\/li>\n\n\n\n<li>Smooth workflow with our Intelligent call-routing tools<\/li>\n\n\n\n<li>Callback feature that redials the number until connected with the agent<\/li>\n\n\n\n<li>Redirecting calls during busy hours or when outside the office<\/li>\n\n\n\n<li>The call masking feature keeps your number private<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>What is CloudTalk missing?<\/strong><\/h4>\n\n\n\n<p>According to some users, CloudTalk Analytics needed a refresh, which would afford our users deeper insights into the data that drives their business forward.\u00a0<\/p>\n\n\n\n<p>We answered the call and recently launched<a href=\"https:\/\/test-staging.cloudtalk.io\/analytics\/\"> Analytics 2.0<\/a>, a powerful new data-visualization framework that gives users in-depth reports on the day-to-day operations of their call center. Identify problem areas and apply data-driven solutions faster than you ever thought possible.\u00a0<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>What Type of Business Is It Best For?<\/strong><\/h4>\n\n\n\n<p><em>CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it&#8217;s used in sales for outbound calls and customer service for inbound calls.<\/em><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Pricing<\/strong><\/h4>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/xEChaE-I-8Da-z5N41Gwdv6RWAH86eUjq1f1Bje12c_DMEafRNqUwyXYikTYjOAbrgCrUGxZ7frmyomgT76Jnl_-sJgp1avl7rzQE-uAF6hXQjSgky8YibpPGOWnu1zBDPW3ReNt1qSI4wlVWtvNKyc\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">2. Aircall<strong>\u00a0<\/strong><\/h3>\n\n\n\n<p>Aircall is an advanced calling solution used by 15,000+ clients. It&#8217;s designed to speed up sales processes, boost communication with prospects, and close more deals. You can automatically dial multiple candidates in a back-to-back queue and surface crucial contact information directly within the phone interface.\u00a0<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Aircall&#8217;s benefits<\/h4>\n\n\n\n<p>Aircall excels when it comes to automation. The provider also features many useful integrations, including Intercom, Pipedrive, and Zapier. Furthermore, it offers Advanced automation tools, user-friendly apps, and reliable customer support.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Automatic Call Distribution<\/li>\n\n\n\n<li>Call Monitoring<\/li>\n\n\n\n<li>Call Transfer<\/li>\n\n\n\n<li>Call Recording\u00a0<\/li>\n\n\n\n<li>Call routing<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">What is Aircall missing?<\/h4>\n\n\n\n<p>Aircall lacks some essential video-calling features. Webinar hosting and screen-sharing capabilities are severely limited on <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/the-6-best-voip-platforms-to-test\/\">the platform<\/a>, which can lead to a fair amount of frustration for users.\u00a0<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">What Type of Business Is It Best For?<\/h4>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/aircall-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/aircall-alternative\/\">Aircall<\/a> is a calling software primarily targeted at small businesses using the phone to conduct sales and support business daily, but certainly not all of them. Think about how frequently your team uses smart dialers. You might consider looking elsewhere if they\u2019re a core part of your day-to-day work.\u00a0<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/UJlysRQYTgOY0s2y0OvqCVSwXLRuSUDJu4ibYjnnIw8BY_bZPRZbowNyq8HohWB29FhFFefNktqBf1yerwQyRwMmW_H69HU5fXyJM2pndejbi-m6FlC-9WgHJyttEvoqKRhAchIFOmZqxiOwWKPZDIU\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">3. Justcall<\/h3>\n\n\n\n<p>Justcall is a cloud phone system that provides businesses with a seamless calling experience. It&#8217;s a VoIP solution offering advanced features and tools for managing customer communications. The company was founded in 2016 and has grown to serve over 6,000 customers globally.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Justcall&#8217;s benefits<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Integrates with multiple CRM and helpdesk platforms, including HubSpot, Zendesk, and Freshdesk.<\/li>\n\n\n\n<li>Provides a dedicated mobile app for both iOS and Android devices.<\/li>\n\n\n\n<li>It offers local phone numbers in over 95 countries and enables you to make calls anywhere worldwide.<\/li>\n\n\n\n<li>It lets you track your team&#8217;s performance with real-time analytics and insights.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Key features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Automatic Call Distribution: Route calls to the right agent or team based on their skill set and availability.<\/li>\n\n\n\n<li>Call Recording: Keep a record of all incoming and outgoing calls.<\/li>\n\n\n\n<li>Call Masking: Protect your agents&#8217; privacy using Justcall&#8217;s masking feature, which replaces their phone numbers with a business number.<\/li>\n\n\n\n<li>International Phone Numbers: Get local phone numbers in over 95 countries worldwide.<\/li>\n\n\n\n<li>Conference Calls: Easily add up to 50 participants to a call with Justcall&#8217;s conference calling feature.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">What is Justcall Missing?<\/h4>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/justcall-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/justcall-alternative\/\">Justcall<\/a> doesn&#8217;t offer some of the more advanced features, such as auto-attendant, call tagging, or skill-based routing. Additionally, while it does offer some integrations with popular CRM platforms, it doesn&#8217;t offer as many as some other competitors.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">What Type of Business is It Best For?<\/h4>\n\n\n\n<p>Justcall is best suited for small and medium-sized businesses that need a reliable phone system with advanced features. Its integrations with popular CRM and helpdesk platforms make it a great choice for sales and customer service teams.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/zdASf2fTsRC21zb3LCQFb5kl6ntnDEnTDbq0Ryhe567w4hOU49P6YvmkaC_Doi1qnjrm6WhF_CGLfCgZjvVWQrpUTjJntE9byHdaHIPn_AUdR7_6mSRQUV1aOPcgWW2mp4BLZuT47ySONmlDgH2jSyA\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">4. Ringover<\/h3>\n\n\n\n<p>Ringover is a cloud-based phone system offering various features to enhance business communications, including call recording, IVR, and analytics. The software provides multichannel communication options, including voice, chat, and video.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Ringover&#8217;s benefits<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Easy to set up and use.<\/li>\n\n\n\n<li>Integrations with various third-party tools.<\/li>\n\n\n\n<li>24\/7 customer support.<\/li>\n\n\n\n<li>Mobile application for on-the-go business management.<\/li>\n\n\n\n<li>Advanced analytics and reporting tools.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Key features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Call Recording: Records and stores all calls for future reference.<\/li>\n\n\n\n<li>IVR System: Offers a menu of options for customers to direct their calls.<\/li>\n\n\n\n<li>Real-Time Monitoring: Allows managers to monitor calls and agents in real-time.<\/li>\n\n\n\n<li>Multichannel Communication: Offers voice, chat, and video options for communication.<\/li>\n\n\n\n<li>Analytics and Reporting: Provides data-driven insights into call volume and agent performance.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">What is Ringover Missing?<\/h4>\n\n\n\n<p>Ringover&#8217;s pricing plans can be expensive for small businesses, and its customer service can be slow to respond. Additionally, some users have reported issues with the software&#8217;s call quality and reliability.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">What Type of Business is it Best For?<\/h4>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/ringover-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/ringover-alternative\/\">Ringover<\/a> is a good choice for businesses of all sizes that require a multichannel communication solution with advanced analytics and reporting tools.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/dGdYNibMzha3zsVNL1GwSgaZVtUMMpPl0UgSa8FKZWMlXx2J5NrnDK-Wqgfic9kZceJvmlZYPsh831C92fJ7Qq-_jvcK5m7ByF0YC8d6N3yqHnx0KxhMs6194JiMvuOV_VsnKQhFEjnWpGxUneh4DGU\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. <a href=\"https:\/\/test-staging.cloudtalk.io\/8x8-alternative\/\">8\u00d78<\/a><\/strong><\/h3>\n\n\n\n<p>8&#215;8 is an evergreen telephony solution focusing on integrations and analytics. The provider is <a href=\"https:\/\/test-staging.cloudtalk.io\/robust-call-center-solution-for-market-leaders\/\">well-suited for enterprises<\/a>, but lower-tier subscriptions also work for smaller organizations. There are many benefits 8&#215;8 can offer its subscribers.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">8&#215;8&#8242; benefits<\/h4>\n\n\n\n<p>First, the provider has built an Analytics system that can effectively track large-scale business processes. 8&#215;8&#8217;s reporting system centralizes all data in a single place so managers can make their teams more organized and speed up their workflow. You&#8217;ll also get real-time reports.<\/p>\n\n\n\n<p>Then, we have the solution&#8217;s comprehensive integrations with software like Salesforce, Slack, Microsoft Teams, and many more. Furthermore, 8&#215;8 users get unlimited calling to 40+ countries. 8&#215;8 telephony software has a smart dialer, click-to-call, and call recording.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Call Center Management<\/li>\n\n\n\n<li>IVR<\/li>\n\n\n\n<li>Contact Management<\/li>\n\n\n\n<li>Analytics &amp; Reporting<\/li>\n\n\n\n<li>Call Monitoring<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">What is 8&#215;8 missing?<\/h4>\n\n\n\n<p>If you own a business that works globally, there are a few things about 8&#215;8 you might want to consider:<\/p>\n\n\n\n<p>A crucial restriction, mainly for big international companies, is that there are regional constraints on unlimited calling. Users with the basic Express plan can only use unlimited calling in the US and Canada.\u00a0\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Office is required:<\/strong> You need an office where you want to call to get a number from there.<br\/><\/li>\n\n\n\n<li><strong>Geographical restrictions for SMS: <\/strong>You can only use the <a href=\"https:\/\/test-staging.cloudtalk.io\/text-messages-sms\/\">SMS feature<\/a> within the US, and 8&#215;8 does not cover costs for mobile numbers in Brazil.<br\/><\/li>\n\n\n\n<li><strong>Integrations: <\/strong>8&#215;8 doesn&#8217;t partner with telco companies so users won\u2019t have native integration with specific solutions like WhatsApp. The tech team must set up non-native integrations.<br\/><\/li>\n\n\n\n<li><strong>Features:<\/strong> <a href=\"https:\/\/test-staging.cloudtalk.io\/8x8-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/8x8-alternative\/\">8&#215;8<\/a> lacks features like <a href=\"https:\/\/test-staging.cloudtalk.io\/call-tagging\/\">call tagging<\/a> for more efficient calling processes, <a href=\"https:\/\/test-staging.cloudtalk.io\/virtual-caller-id\/\">call masking<\/a> for protecting your personal information, and API for connecting with the tools you love. Automation tools like IVR, skill-based routing, or automated callback come only with high-tier plans. You have to pay extra to get a call recording.\u00a0<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">What Type of Business Is It Best For?<\/h4>\n\n\n\n<p>Flexible for Any Business<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/FcccVsyvmuysV7WyGuouxwloQEx8Fvpe7mpbwroDQpfN-iDmaQakSGMkfXMOkAuGFv7HQqcY3nDr48Q6os-RejGaQia3J-_h5eOEeiw3IfO7CobFjQUTuZ6pMuE3wpzd0HGGuP7L7mmCEns9sBXF084\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">6. Dialpad<\/h3>\n\n\n\n<p>Unless you\u2019re new to the VoIP telephony market, you\u2019ll surely have heard of Dialpad. It&#8217;s a reliable, unified telephony solution with simple built-in AI and advanced analytics. A live chat, phone hotline, and knowledge base make it a great deal for customer support teams.\u00a0<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Dialpad&#8217;s benefits<\/h4>\n\n\n\n<p>Dialpad&#8217;s main advantages are voice intelligence and uptime between 99% and 100%. You&#8217;ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and much more.\u00a0<\/p>\n\n\n\n<p>With Dialpad, you can call the US and Canada for free from anywhere in the world. Inbound and outbound calling within your country is also free of charge. The provider has a modern, well-organized UI, plenty of training videos, and a well-built mobile application.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Call Recording<\/li>\n\n\n\n<li>Machine Learning<\/li>\n\n\n\n<li>Call Analysis<\/li>\n\n\n\n<li>Customer Scoring<\/li>\n\n\n\n<li>Call Routing<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">What is the Dialpad missing?<\/h4>\n\n\n\n<p>While <a href=\"https:\/\/test-staging.cloudtalk.io\/dialpad-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/dialpad-alternative\/\">Dialpad<\/a> offers a Power dialer, it lacks a <a href=\"https:\/\/test-staging.cloudtalk.io\/smart-dialer\/\">Smart <\/a>and Predictive dialer. The Power dialer feature is limited, as it only works with Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to dial phone numbers manually.\u00a0<\/p>\n\n\n\n<p>The <a href=\"https:\/\/test-staging.cloudtalk.io\/preferred-agent\/\">Preferred agent<\/a> feature only works through API.\u00a0<\/p>\n\n\n\n<p>Dialpad also lacks a visual flow editor for its <a href=\"https:\/\/test-staging.cloudtalk.io\/call-flow-designer\/\">Call flow designer<\/a>. Furthermore, you can&#8217;t send SMS messages outside the US and Canada, although this feature will soon become available to UK users.<\/p>\n\n\n\n<p>The provider offers a limited integration stack, and Voicemail drop comes only with Dialpad Sell.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">What Type of Business Is It Best For?<\/h4>\n\n\n\n<p>Any size of sales organization looking to drive agent efficiency and speed up ramp times.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/mXyBEfxmrQGUtz_hcFVUY3gLt2lDE_DhYVqLnaSdy6Z_iSkI3zoIVNPDPY0sBiRHYDU5EjAH7W7cVt3OKYjLscOQIc4lcFB2SLUtVRbQdM7BMr6g0tfCc5BsEzDlfZ0DRtcaGYKjtp_zoLHtM_R0xoM\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">7. Talkdesk<\/h3>\n\n\n\n<p>Talkdesk is a cloud-based contact center solution that enables businesses to provide customer support via phone, email, chat, and social media. It offers a range of features such as call routing, IVR, and workforce management and is used by companies of all sizes.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Talkdesk&#8217;s benefits<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Easy to set up and use.<\/li>\n\n\n\n<li>Wide range of features and integrations.<\/li>\n\n\n\n<li>24\/7 customer support.<\/li>\n\n\n\n<li>Advanced analytics and reporting tools.<\/li>\n\n\n\n<li>Voice and screen recording for quality assurance.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Key features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Call routing: Route calls based on skills, language, and more.<\/li>\n\n\n\n<li>Interactive Voice Response (IVR): Provide customers with options.<\/li>\n\n\n\n<li>Workforce management: Schedule and manage agents and their tasks.<\/li>\n\n\n\n<li>Real-time monitoring: Monitor calls and agents in real time.<\/li>\n\n\n\n<li>Voice and screen recording: Record calls and screens for quality assurance.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">What is Talkdesk Missing?<\/h4>\n\n\n\n<p>Talkdesk doesn&#8217;t offer conference calling or auto-attendants, which may disadvantage sales teams. Additionally, some users have reported that the platform can be slow and prone to technical issues. There\u2019s also no free trial available.\u00a0<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">What Type of Business is It Best For?<\/h4>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/talkdesk-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/talkdesk-alternative\/\">Talkdesk<\/a> is a good choice for businesses of all sizes that need a flexible and scalable contact center solution. It&#8217;s especially useful for companies that want various integrations and analytics tools.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/rera7MrgHTru5N1nWMoXQw2DOg3ZcUEHynExxF-kr5obFjiSiO_gunKwZi3L2gMVamWxMvxR7a_XVt1p0c0U4Pfdh2_jgnCbvEYOFQxiXcmKvJB3R5FUqPNdxDsxiz0ZM6QqmXv0WTO5e9Gx5Px5i6Y\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">8. RingCentral<\/h3>\n\n\n\n<p>When you think about<a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/phone-solutions-for-business-the-top-providers-for-2022-and-ahead\/\"> VoIP telephony solutions<\/a>, RingCentral is among the first ones that come to mind. It\u2019s no wonder the company has been on the market for over 20 years and has built quite a reputation.\u00a0<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">RingCentral&#8217;s benefits:<\/h4>\n\n\n\n<p>RingCentral has a great variety of features and offers HD-quality voice and video. The provider is a good fit for enterprises since it provides an omnichannel experience, lead qualification tools, management, collaboration, and performance features \u2013 all in a single software.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SIP Trunking<\/li>\n\n\n\n<li>IVR<\/li>\n\n\n\n<li>Call Recording<\/li>\n\n\n\n<li>Call Routing<\/li>\n\n\n\n<li>Contact Management<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">What is RingCentral missing?<\/h4>\n\n\n\n<p>Despite all the positives, <a href=\"https:\/\/test-staging.cloudtalk.io\/ringcentral-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/ringcentral-alternative\/\">RingCentral<\/a> lacks many essential tools that modern businesses require.\u00a0<\/p>\n\n\n\n<p>Features like native sentiment analytics, Speech-to-Text transcription, smart dialers, or Skill-based routing are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.<\/p>\n\n\n\n<p>The <a href=\"https:\/\/test-staging.cloudtalk.io\/call-recording\/\">Call recording tool<\/a> and <a href=\"https:\/\/test-staging.cloudtalk.io\/toll-free-numbers\/\">Toll-free numbers<\/a> are only available as add-ons for an additional cost.\u00a0<\/p>\n\n\n\n<p>Furthermore, RingCentral&#8217;s implementation can take as much as 90 days and involves an implementation fee.\u00a0<\/p>\n\n\n\n<p>RingCentral UI is also not always the friendliest to work with.\u00a0<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">What Type of Business Is It Best For?<\/h4>\n\n\n\n<p>RingCentral MVP is a flexible cloud-based solution ideal for businesses of all sizes.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/5zYp-zeatuHlkdtdE9FXiWuwDXlI1qSUTpuoPiX_4gj6fHVU44WvnyO6dtywmNw5LLueQinKK7tN0PmWJXRkg7ZXtL5lswJcb2O4jL_ZlyRAElVIyDPQ7rnq-OdVi-T8T8m93qSlDbE46tZUyWNt9pI\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">9. Nextiva<\/h3>\n\n\n\n<p>Nextiva is a big player in the VoIP market, providing services to more than 15,000 customers. Nextiva is widely regarded as user-friendly \u2014 users can start calling within minutes thanks to a simple and intuitive setup process. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva&#8217;s responsibility.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Nextiva&#8217;s benefits:<\/h4>\n\n\n\n<p>Nextiva offers advanced features, including conference calling, voicemail transcription, multi-level attendant, and much more. The provider also integrates with solutions like Zendesk, ConnectWise, or MS Teams.<\/p>\n\n\n\n<p>Nextiva&#8217;s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breaches.\u00a0<\/p>\n\n\n\n<p>Furthermore, 24\/7 support means agents are always on hand to assist you.\u00a0<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unlimited Calling<\/li>\n\n\n\n<li>Video Conference Recordings<\/li>\n\n\n\n<li>Mobile &amp; Desktop Apps<\/li>\n\n\n\n<li>Workflow Optimization<\/li>\n\n\n\n<li>Omnichannel Communications<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">What is Nextiva missing?<\/h4>\n\n\n\n<p>Although <a href=\"https:\/\/test-staging.cloudtalk.io\/nextiva-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/nextiva-alternative\/\">Nextiva<\/a> is a well-known VoIP solution, there are some issues you should know about when considering this provider:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Integrations:<\/strong> Nextiva is missing certain integrations, like <a href=\"https:\/\/test-staging.cloudtalk.io\/slack\/\">Slack<\/a> or <a href=\"https:\/\/test-staging.cloudtalk.io\/zapier\/\">Zapier<\/a>. With Zapier, users can connect their VoIP telephony system with thousands of non-native systems.\u00a0<\/li>\n\n\n\n<li><strong>Prices: <\/strong>Many consider Nextiva&#8217;s <a href=\"https:\/\/test-staging.cloudtalk.io\/pricing\/\">prices<\/a> high, especially for small businesses.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">What Type of Business Is It Best For?<\/h4>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<p>Businesses need a robust, secure, and reliable enterprise phone system that works across every device and has advanced features like video conferencing, mobile apps, call recording, and more.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/ypIPxQt6zyf4pU9LFmAHyhHdMSSmr2dMxHxPm5K4S8gFiLmQzMeyizFuR3827JlIpr__WbBySsyerjwZaOWomCoLo4GzulMS-1qHACotqPP-Y6Luf65Ih4ucyAUFJNBqPe5yHM0pQEzchV6fPb4JxoE\" alt=\"\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">10. Five9<\/h3>\n\n\n\n<p>Five9 is a cloud-based contact center solution offering various features for customer service and sales teams. These include omnichannel support, workforce optimization, reporting and analytics, and more.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Five9&#8217;s benefits<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Offers an all-in-one cloud contact center solution.<\/li>\n\n\n\n<li>Omnichannel support for a seamless customer experience.<\/li>\n\n\n\n<li>Advanced workforce optimization features for improved agent productivity.<\/li>\n\n\n\n<li>Robust reporting and analytics capabilities.<\/li>\n\n\n\n<li>Easily integrate with other software.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Key features<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Omnichannel Support: Enables interaction across all channels.<\/li>\n\n\n\n<li>Workforce Optimization: Improves agent productivity and engagement.<\/li>\n\n\n\n<li>Reporting and Analytics: Provide insights to improve performance.<\/li>\n\n\n\n<li>Integrations: Easily connect with other software.<\/li>\n\n\n\n<li>All-in-one Solution: Offers an all-in-one cloud contact center solution.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">What is Five9 Missing?<\/h4>\n\n\n\n<p>Five9&#8217;s pricing can be higher than other contact center solutions in the market, which may make it less attractive to some businesses. Additionally, some users have reported issues with the platform&#8217;s call quality.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">What Type of Business is it Best For?<\/h4>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/five9-alternative\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/five9-alternative\/\">Five9<\/a> is suitable for mid-sized and large enterprises that require an all-in-one cloud contact center solution with omnichannel support, advanced workforce optimization features, and robust reporting and analytics capabilities.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Pricing<\/h4>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/T68S8WbZsbMgld9z5ORNRg4Wgz2Z-L3-q2GFlz2Ls_-Ti72zoaW5dLUTOLOBvWXrZ2Ka9p8lVFRjrB4TPQPt4i3edcH3TYrurKnYAD_ThTldP6uU4DPZRZi4-MdunZz2IjUoysS941edC-Pc_-g3LDQ\" alt=\"\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"conclusion\"><strong>Conclus\u00e3o<\/strong><\/h2>\n\n\n\n<p>Pode parecer que a liga\u00e7\u00e3o fria est\u00e1 desatualizada, mas se voc\u00ea escolher a solu\u00e7\u00e3o de software certa, poder\u00e1 capacitar sua equipe de vendas e tornar a liga\u00e7\u00e3o fria uma maneira eficaz de conquistar novos clientes.<\/p>\n\n\n\n<p><strong>A integra\u00e7\u00e3o de um bom software de liga\u00e7\u00e3o fria com um sistema de CRM tornar\u00e1 o processo de liga\u00e7\u00f5es frias perfeito. <\/strong>Voc\u00ea quer experimentar?<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#EBEEFF\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Want to see CloudTalk&#8217;s magic?<\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"393\" height=\"390\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/11\/CT_Web_Banner_General_Illustration_07.svg\" alt=\"\" class=\"wp-image-323\"\/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/teste-gratuito-de-14-dias-do-cloudtalk\/\">Try it for free<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Cold calling software makes hard work easy and keeps your agents productive and happy. Learn about the do&#8217;s and don&#8217;ts&#8230;<\/p>\n","protected":false},"author":29,"featured_media":72576,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-74441","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/posts\/74441","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/comments?post=74441"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/posts\/74441\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/media\/72576"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/media?parent=74441"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/categories?post=74441"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/tags?post=74441"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}