{"id":73408,"date":"2022-04-11T18:35:41","date_gmt":"2022-04-11T16:35:41","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/10-estrategias-comprovadas-de-atendimento-ao-cliente\/"},"modified":"2024-10-18T19:00:57","modified_gmt":"2024-10-18T17:00:57","slug":"10-estrategias-comprovadas-de-atendimento-ao-cliente","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/pt-br\/blog\/10-estrategias-comprovadas-de-atendimento-ao-cliente\/","title":{"rendered":"10 Estrat\u00e9gias Comprovadas de Atendimento ao Cliente"},"content":{"rendered":"\n
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10 Proven Customer Service Strategies<\/h1>\n\n\n\n
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CONTACT SALES<\/a><\/div>\n\n\n\n
TRY FOR FREE<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n
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\"Estratégias<\/figure><\/div>\n\n\n

Today, customers don’t only purchase products and services. More and more often, they buy ideas or experiences. And they demand nothing less than perfection. Though it may take a lot of effort, it is very important to retain clients. Not only because it’s cheaper than gaining new ones. Mainly because repeat purchases have a great effect on businesses bottom line.<\/p>\n\n\n\n

De acordo com a pesquisa da HubSpot<\/a>, apenas um aumento de 5%<\/strong> na reten\u00e7\u00e3o de clientes pode aumentar a receita em 25<\/strong> a 95%<\/strong>. <\/p>\n\n\n\n

So, satisfied and loyal consumers make\u00a0<\/strong>more purchases<\/strong>. They spend more money, leave reviews, and refer to their friends and family. In order to keep them happy, you need an\u00a0exceptional customer experience<\/strong>. Therefore,\u00a0exceptional customer service<\/strong>.\u00a0<\/p>\n\n\n\n

Juntamos estrat\u00e9gias de atendimento ao cliente que far\u00e3o com que seus clientes sejam seus defensores mais fortes. <\/p>\n\n\n\n

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Learn how to provide excellent customer service<\/p>\n<\/div><\/div>\n\n\n

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Read for free<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
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Impact of Well-Developed Strategies on Numbers<\/strong><\/h2>\n\n\n\n

Antes de passarmos para as estrat\u00e9gias reais de atendimento ao cliente, vamos dar uma olhada no que as tornam t\u00e3o importantes. <\/p>\n\n\n\n

Here are a few eye-catching statistics:\u00a0<\/strong><\/p>\n\n\n\n

By\u00a0Microsoft Dynamics research<\/a>, overall,\u00a090 %<\/strong>\u00a0of customers find\u00a0customer service important\u00a0<\/strong>when choosing a product. And\u00a091 %<\/strong>\u00a0of them will\u00a0not willingly choose your product\u00a0<\/strong>again after a bad encounter.\u00a0\u00a0<\/p>\n\n\n\n

Felizmente, tamb\u00e9m temos boas not\u00edcias<\/strong>.<\/strong> <\/p>\n\n\n\n

Even if you started on the rough side,\u00a078 %<\/strong>\u00a0of consumers are\u00a0likely to forgive you<\/strong>\u00a0if you provide exceptional customer service. Salesforce claims this in their\u00a0State of the Connected Customer<\/a>\u00a0e-book with Insights from\u00a015,000+\u00a0<\/strong>consumers and business buyers worldwide.<\/p>\n\n\n\n

Social Media Today says that if you perfect your customer service strategies,\u00a077 %<\/a>\u00a0of happy clients may recommend your company to their friends.\u00a0<\/p>\n\n\n\n

Al\u00e9m disso, 86%<\/a> dos compradores gastar\u00e3o mais dinheiro<\/strong> depois de ter uma boa experi\u00eancia com seus atendentes. <\/p>\n\n\n\n

\"infográficos<\/figure>\n\n\n\n

10 Estrat\u00e9gias Vencedoras de Atendimento ao Cliente <\/strong><\/h2>\n\n\n\n

We should start with a\u00a0brief definition\u00a0<\/strong>of customer service strategy. It is basically a well-thought-out plan for handling interactions with consumers. It lets you provide a\u00a0consistent customer experience<\/strong>\u00a0throughout all your channels.\u00a0<\/p>\n\n\n\n

Yet, it may not always be easy to implement. First, you need to\u00a0take a step back<\/strong>. Think about what an exceptional customer support strategy means for your business.\u00a0<\/p>\n\n\n\n

\u00c9 a\u00ed que nossas 10 dicas podem ajudar. <\/strong><\/p>\n\n\n\n

N\u00ba1 Comece montando a equipe dos seus sonhos<\/strong><\/h3>\n\n\n\n

Skills can be trained, and knowledge can be gained. But attitude is something that comes with a person. Your team is what the quality of customer service stands on. So,\u00a0it has to be perfect<\/strong>. A dream group of talented people with\u00a0the right approach<\/strong>.\u00a0<\/p>\n\n\n\n

Some candidates may look like a\u00a0great fit on paper, but they will not be a good match if they\u00a0don’t identify\u00a0with your\u00a0company’s culture\u00a0<\/strong>and\u00a0values<\/strong>. Employees will only like their job if it has a deeper meaning for them. And customers may only be satisfied if agents like their job.\u00a0<\/p>\n\n\n\n

We recommend\u00a0testing how candidates fit<\/strong>\u00a0your culture right\u00a0during an interview process. Create a\u00a0benchmark\u00a0of who your dream team should consist of. It will save you a lot of time later on since, this way, you\u00a0reduce employee turnover<\/strong>.<\/p>\n\n\n\n

Involve your HR department\u00a0<\/strong>and create a set of relevant questions. You can also identify\u00a0preferred personality traits\u00a0and skills of employees in various support roles. Divide the traits into categories, such as\u00a0\u201cmust-have\u201d\u00a0and\u00a0\u201cgood-to-have\u201d. Involve both\u00a0hard and soft skills since they are equally important.\u00a0<\/p>\n\n\n\n

Here are a few traits you may be looking for when building your team:<\/strong><\/h4>\n\n\n\n