{"id":117258,"date":"2022-05-23T20:29:16","date_gmt":"2022-05-23T18:29:16","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/quanto-custa-o-software-de-call-center\/"},"modified":"2025-03-06T14:43:34","modified_gmt":"2025-03-06T12:43:34","slug":"quanto-custa-o-software-de-call-center","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/pt-br\/blog\/quanto-custa-o-software-de-call-center\/","title":{"rendered":"Pre\u00e7os de software de call center: Quanto custar\u00e1 em 2026?"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">Quanto custa o software de call center? Guia de pre\u00e7os para  2025<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/agende-uma-demo\/\" style=\"border-radius:3px\">CONTATO COM VENDAS<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/teste-gratuito-de-14-dias-do-cloudtalk\/\" style=\"border-radius:3px\">EXPERIMENTE GRATUITAMENTE<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-1024x576.png\" alt=\"\" class=\"wp-image-205760\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-88x50.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p class=\"has-black-color has-text-color has-medium-font-size\">Voc\u00ea deseja upgrade suas opera\u00e7\u00f5es de entrada e sa\u00edda, mas se preocupa com os custos? Felizmente para voc\u00ea, um excelente software de call center n\u00e3o precisa custar caro.<\/p>\n\n\n\n<p>As solu\u00e7\u00f5es modernas de chamadas geralmente oferecem muitas ferramentas e integra\u00e7\u00f5es de alta tecnologia, o que pode fazer voc\u00ea pensar que onboarding uma nova ferramenta seria proibitivamente cara. No entanto, o pre\u00e7o do call center n\u00e3o precisa ser um obst\u00e1culo em 2025.<\/p>\n\n\n\n<p>Neste artigo, exploraremos todos os fatores que influenciam o custo do software de call center e apresentaremos a voc\u00ea alguns dos fornecedores do mercado, tudo para ajud\u00e1-lo a encontrar o software perfeito.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Este artigo ajudar\u00e1 voc\u00ea:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Entenda <strong>todo o espectro de custos<\/strong> envolvidos no software de call center, inclusive a configura\u00e7\u00e3o inicial e as despesas cont\u00ednuas.<\/li>\n\n\n\n<li>Conhe\u00e7a as <strong>diferen\u00e7as<\/strong> financeiras e operacionais <strong>entre as solu\u00e7\u00f5es locais e as baseadas na nuvem<\/strong>.<\/li>\n\n\n\n<li>Descubra <strong>como os recursos e as integra\u00e7\u00f5es influenciam o pre\u00e7o<\/strong> e como escolher sabiamente com base nas necessidades de sua empresa.<\/li>\n\n\n\n<li>Obtenha <strong>dicas sobre como selecionar um software econ\u00f4mico<\/strong> sem sacrificar as funcionalidades essenciais.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Qual \u00e9 o custo m\u00e9dio do software de call center?<\/h2>\n\n\n\n<p>O pre\u00e7o do <a      href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/blog\/o-que-e-um-software-de-call-center-e-como-ele-funciona\/\">software de call center<\/a> pode variar muito. Um dos maiores fatores que influenciam o custo \u00e9 o tipo de software que voc\u00ea escolhe, ou seja, <strong>no local <\/strong>ou na <strong>nuvem.<\/strong><\/p>\n\n\n\n<p><strong>O software de call center no local<\/strong> refere-se a uma solu\u00e7\u00e3o instalada fisicamente nas instala\u00e7\u00f5es da empresa. Voc\u00ea pode usar a infraestrutura, incluindo telefones fixos, cabos de dados e servidores, se eles j\u00e1 estiverem presentes. Caso contr\u00e1rio, voc\u00ea teria que investir um grande or\u00e7amento e esfor\u00e7o para configur\u00e1-los.<\/p>\n\n\n\n<p><strong>Cloud-Based Call Center Software <\/strong>is a solution hosted on external 3rd party servers accessible by anyone from any smart device with the right app and login credentials. Find out if it makes sense for you with our call center <a      href=\"https:\/\/test-staging.cloudtalk.io\/roi-calculator-customer-service\/\">ROI Calculator<\/a>.<\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"On-Premise\">\n<p><strong>No local<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Cloud-Based\">\n<div class=\"wp-block-group ct-table-header-group voip has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong><strong>Baseado na nuvem<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Description\">\n<p><strong><strong>Descri\u00e7\u00e3o<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Software de call center instalado fisicamente nas instala\u00e7\u00f5es da empresa, usando a infraestrutura existente, incluindo cabos, servidores e outros.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Software de call center hospedado, gerenciado e mantido por terceiros; acess\u00edvel a qualquer hora, em qualquer lugar e de qualquer dispositivo inteligente.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Benefits\">\n<p><strong><strong>Benef\u00edcios<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Controle total e personaliza\u00e7\u00e3o<\/li>\n\n\n\n<li class=\"has-small-font-size\">Maior seguran\u00e7a on-line<\/li>\n\n\n\n<li class=\"has-small-font-size\">Custos menores a longo prazo<\/li>\n\n\n\n<li class=\"has-small-font-size\">Usa a infraestrutura existente<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Facilmente escal\u00e1vel<\/li>\n\n\n\n<li class=\"has-small-font-size\">Custo-benef\u00edcio<\/li>\n\n\n\n<li class=\"has-small-font-size\">Amig\u00e1vel \u00e0 dist\u00e2ncia<\/li>\n\n\n\n<li class=\"has-small-font-size\">Implementa\u00e7\u00e3o r\u00e1pida<\/li>\n\n\n\n<li class=\"has-small-font-size\">Atualiza\u00e7\u00f5es autom\u00e1ticas<\/li>\n\n\n\n<li class=\"has-small-font-size\">Recupera\u00e7\u00e3o de desastres<\/li>\n\n\n\n<li class=\"has-small-font-size\">Flexibilidade geogr\u00e1fica<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Negatives\">\n<p><strong><strong>Negativos<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Flexibilidade limitada<\/li>\n\n\n\n<li class=\"has-small-font-size\">Suscet\u00edvel a ataques locais<\/li>\n\n\n\n<li class=\"has-small-font-size\">Custos iniciais substanciais<\/li>\n\n\n\n<li class=\"has-small-font-size\">Limitado a um \u00fanico local<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Controle limitado<\/li>\n\n\n\n<li class=\"has-small-font-size\">Dependente da Internet<\/li>\n\n\n\n<li class=\"has-small-font-size\">Preocupa\u00e7\u00f5es com dados on-line<\/li>\n\n\n\n<li class=\"has-small-font-size\">Custos de assinatura<\/li>\n\n\n\n<li class=\"has-small-font-size\">Integra\u00e7\u00e3o personalizada limitada<\/li>\n\n\n\n<li class=\"has-small-font-size\">Bloqueio de fornecedor em potencial<\/li>\n\n\n\n<li class=\"has-small-font-size\">Acesso off-line limitado<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p id=\"Use;Case\"><strong><strong>Caso de uso<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Empresa local de porte empresarial com sede f\u00edsica de call center.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Empresa de qualquer tamanho, com clientes em todo o mundo, que aceita trabalho remoto.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Pricing\">\n<p><strong><strong>Pre\u00e7o<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Licen\u00e7a: US$ 500 &#8211; US$ 2.000<br\/>Hardware: US$ 20.000 &#8211; US$ 500.000<br\/>Instala\u00e7\u00e3o: $25,000+<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Assinatura: US$ 25 por usu\u00e1rio\/m\u00eas<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How Much Does Call Center Software Cost?\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/X5jfGi4QW9k?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Nos bastidores: 8 fatores que determinam o pre\u00e7o do call center<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">1. N\u00famero de usu\u00e1rios<\/h4>\n\n\n\n<p>O pre\u00e7o do software de call center depende do n\u00famero de usu\u00e1rios (licen\u00e7as) que voc\u00ea deseja incorporar. Naturalmente, quanto maior o n\u00famero, maior o pre\u00e7o. No entanto, muitos provedores oferecem descontos quantitativos para call centers maiores.<\/p>\n\n\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\"><strong>Aqui est\u00e1 o valor que voc\u00ea pagaria por diferentes n\u00fameros de assentos com os <a      href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/precos-do-software-de-call-center\/\">planos da CloudTalk<\/a>:<\/strong><\/p>\n\n\n\n<h5 class=\"wp-block-heading has-text-align-center\">Pre\u00e7o por m\u00eas, cobrado anualmente<\/h5>\n\n\n\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>N\u00famero de usu\u00e1rios<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Starter;plan\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-left\"><strong>Plano Starter <\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Essential;plan\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>Plano Essential <\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Expert;plan\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>Plano de Expert <\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>1 &#8211; 10 usu\u00e1rios<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25 &#8211; $250<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$30 &#8211; $300<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$50 &#8211; $500<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>10 &#8211; 100 usu\u00e1rios<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$250 &#8211; $2,500<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$300 &#8211; $3,000<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$500 &#8211; $5,000<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>100 &#8211; 250 usu\u00e1rios<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$2,500 &#8211; $6,250<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$3,000 &#8211; $7,500<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$5,000 &#8211; $12,500<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>250 &#8211; 500 usu\u00e1rios<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$6,250 &#8211; $12,500<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$7,500 &#8211; $15,000<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$12,500 &#8211; $25,000<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">2. Quantidade\/tipo de recursos<\/h4>\n\n\n\n<p>Outro aspecto importante do pre\u00e7o \u00e9 o plano que voc\u00ea deseja adquirir. Normalmente, eles podem ser divididos em <strong>Starter<\/strong><strong>Intermedi\u00e1rio<\/strong>, <strong>Expert<\/strong>e <strong>Enterprise<\/strong>, com os pre\u00e7os aumentando de acordo. Eles tendem a ter uma estrutura de pagamento por usu\u00e1rio\/por m\u00eas.<\/p>\n\n\n\n<p>Os provedores geralmente bloqueiam recursos mais sofisticados por meio de assinaturas mais caras, portanto, \u00e9 sempre uma boa ideia verificar se a solu\u00e7\u00e3o escolhida oferece as ferramentas (inclusive integra\u00e7\u00f5es) de que voc\u00ea precisa a um custo que voc\u00ea est\u00e1 disposto a pagar.<br\/><br\/>\u00c0s vezes, voc\u00ea pode adquirir <a      href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/blog\/top-25-recursos-de-call-center-para-2024\/\">recursos espec\u00edficos<\/a> como complementos independentes para uma camada inferior, mas isso \u00e9 raro.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3. Capacidades de integra\u00e7\u00e3o<\/h4>\n\n\n\n<p>As solu\u00e7\u00f5es com recursos robustos de integra\u00e7\u00e3o podem ter pre\u00e7os mais altos devido ao valor agregado que proporcionam ao simplificar os fluxos de trabalho e o gerenciamento de dados. Assim, a capacidade de integra\u00e7\u00e3o do software de call center com sistemas de terceiros pode influenciar as op\u00e7\u00f5es de pre\u00e7o.<\/p>\n\n\n\n<p><strong>Detalhamento de pre\u00e7os das integra\u00e7\u00f5es de CRM de vendas mais comuns<\/strong> <\/p>\n\n\n\n<p>(Pre\u00e7o por usu\u00e1rio\/m\u00eas, cobrado anualmente)<\/p>\n\n\n\n<h6 class=\"wp-block-heading\"><strong><strong>HubSpot<\/strong><\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>$18 &#8211; $792, oferece um plano gratuito<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\"><strong><strong>Salesforce<\/strong><\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u20ac25 &#8211; \u20ac300<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>Pipedrive<\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u20ac14,90 &#8211; \u20ac99<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\"><strong><strong>Zendesk Sell<\/strong><\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>$19 &#8211; $115<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\"><strong><strong><strong>ActiveCampaign para vendas<\/strong><\/strong><\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>US$ 19 &#8211; US$ 49, pre\u00e7o do plano Enterprise mediante solicita\u00e7\u00e3o<\/li>\n<\/ul>\n\n\n\n<div style=\"height:63px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">4. N\u00fameros de telefone e tarifas de chamadas<\/h4>\n\n\n\n<p>De modo geral, os fornecedores de software de call center oferecem servi\u00e7os <strong>locais<\/strong>, <strong>mobile<\/strong>m\u00f3vel, <strong>gratuito<\/strong> e <strong>internacional<\/strong>. Geralmente s\u00e3o comprados individualmente e seu pre\u00e7o varia de acordo com o tipo e o local.<br\/><br\/>Com isso, voc\u00ea tamb\u00e9m precisa considerar as tarifas de chamadas (e SMS). Alguns fornecedores de SaaS oferecem pacotes pr\u00e9-pagos com sua assinatura, mas geralmente voc\u00ea tamb\u00e9m pode optar por uma estrutura de &#8220;pagamento conforme o uso&#8221;.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">5. M\u00e9todo de faturamento<\/h4>\n\n\n\n<p>Normalmente, h\u00e1 diferentes m\u00e9todos de cobran\u00e7a dispon\u00edveis (pagamentos mensais ou anuais, por exemplo). Quanto mais longo o \u201ccontrato\u201d, menor o pre\u00e7o, o que \u00e9 algo a se ter em mente se voc\u00ea n\u00e3o gosta de trocar constantemente de ferramentas tecnol\u00f3gicas.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">6. Moeda<\/h4>\n\n\n\n<p>Alguns fornecedores de software para call center oferecem seus pre\u00e7os em mais moedas, por exemplo, em euros e d\u00f3lares. Ao verificar o pre\u00e7o do software de call center, uma op\u00e7\u00e3o pode acabar sendo mais econ\u00f4mica para voc\u00ea do que a outra, mas isso depende apenas da moeda escolhida.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">7. Seguran\u00e7a<\/h4>\n\n\n\n<p>A seguran\u00e7a de seus dados vale cada centavo, mas alguns provedores podem cobrar mais para manter sua central de atendimento segura. O ideal \u00e9 que voc\u00ea procure v\u00e1rios data centers, recursos de criptografia e Single-Sign-On (SSO), como os oferecidos pelo CloudTalk.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">8. Equipamentos<\/h4>\n\n\n\n<p>N\u00e3o se esque\u00e7a do fato de que, mesmo que voc\u00ea escolha uma solu\u00e7\u00e3o baseada em nuvem em vez de PBX (que pode custar at\u00e9 US$ 260.000 no primeiro ano), voc\u00ea ainda ter\u00e1 que investir em alguns equipamentos para seus agentes. Estes incluem:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Fones de ouvido: <\/strong> As op\u00e7\u00f5es econ\u00f4micas come\u00e7am em cerca de US$ 20, enquanto os modelos avan\u00e7ados podem custar a voc\u00ea centenas de d\u00f3lares. Os fones de ouvido mais caros geralmente oferecem recursos adicionais, como cancelamento de ru\u00eddo, v\u00e1rias op\u00e7\u00f5es de conectividade e melhor qualidade de som.<strong><br\/><\/strong><\/li>\n\n\n\n<li><strong>Dispositivo de chamada: <\/strong>Os pre\u00e7os dos telefones celulares ou laptops variam de acordo com a marca e o modelo que voc\u00ea escolher. O pre\u00e7o m\u00e9dio de mercado de um smartphone em 2023 em todo o mundo \u00e9 de cerca de US$ 300. Com rela\u00e7\u00e3o aos laptops, o pre\u00e7o m\u00e9dio varia entre US$ 600 e US$ 1.000.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel is-style-image-left\" style=\"background-color:#FFF4FD\"><div class=\"cta-simple-panel-inner\">\n<figure class=\"wp-block-image size-large is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"560\" height=\"394\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/alternative-pages-illustration4.svg\" alt=\"\" class=\"wp-image-201222\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Saiba como economizar tempo e aumentar os lucros com um software escal\u00e1vel<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/blog\/scalability-lost-revenue\/\">Saiba mais<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Pre\u00e7os de software para call centers: Uma an\u00e1lise comparativa para 2024<\/h2>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>Compara\u00e7\u00e3o<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Pricing;and;plans\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-black-color has-text-color\"><strong><strong>Pre\u00e7os e planos<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Top;features\">\n<div class=\"wp-block-group ct-table-header-group third-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-black-color has-text-color\"><strong><strong>Principais recursos<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Best;for\">\n<div class=\"wp-block-group ct-table-header-group third-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-black-color has-text-color\"><strong><strong>Melhor para<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-deep-blue-sky-color has-text-color\"><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 planos, <strong> US$ 25 &#8211; US$ 50 <\/strong>por<strong> <\/strong>usu\u00e1rio\/m\u00eas cobrado anualmente. O pre\u00e7o de um plano personalizado est\u00e1 dispon\u00edvel mediante solicita\u00e7\u00e3o<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Power dialer<br\/>N\u00fameros Internacionais<br\/>Designer de fluxo de chamadas<br\/>IVR (URA)<br\/>Click To Call<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Empresas de todos os tamanhos que precisam de um <strong>software de chamadas comerciais multicanal<\/strong> para equipes de entrada e sa\u00edda.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>3CX<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 planos, <strong>\u20ac175 &#8211; \u20ac180 <\/strong>por usu\u00e1rio\/m\u00eas cobrados anualmente + plano &#8220;3CX free&#8221; gratuito<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Live Chat<br\/>Grava\u00e7\u00e3o de chamadas<br\/>Transcri\u00e7\u00e3o em tempo real<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Equipes pequenas que n\u00e3o est\u00e3o interessadas nos recursos que acompanham a maioria dos <strong>softwares de chamadas inteligentes<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Bitrix24<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 planos pagos, de \u20ac <strong>61 a \u20ac 249<\/strong> por usu\u00e1rio\/m\u00eas cobrados mensalmente + um plano gratuito<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Confer\u00eancia de \u00e1udio e v\u00eddeo<br\/>Compartilhamento de tela<br\/>Notifica\u00e7\u00f5es<br\/>Compartilhamento de arquivos<br\/>Agendamento  <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Todos os <strong>tipos de empresas e departamentos<\/strong>. Por exemplo, vendas, marketing, gerenciamento de projetos e RH.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Five9<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 planos,<strong> $149 &#8211; $229<\/strong> por m\u00eas<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Chamada autom\u00e1tica de sa\u00edda<br\/>Filas de chamadas<br\/>Notifica\u00e7\u00f5es<br\/>Marca\u00e7\u00e3o de chamadas<br\/>Retorno de chamada<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Empresas de todos os tamanhos com <strong>contact centers<\/strong> inbound, outbound e <strong>combinados<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Talkdesk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 planos, <strong> US$ 75 &#8211; US$ 125<\/strong> por usu\u00e1rio\/m\u00eas, pre\u00e7o do plano &#8220;Experience Clouds&#8221; dispon\u00edvel mediante solicita\u00e7\u00e3o<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Discadores autom\u00e1ticos<br\/>An\u00e1lise da experi\u00eancia do cliente<br\/>AppConnect<br\/>Conversas<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Centros de contato omnicanal que desejam <strong>automatizar suas intera\u00e7\u00f5es com clientes inbound e outbound<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>NICE CXOne<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 planos baseados em cota\u00e7\u00f5es<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Distribuidor autom\u00e1tico de contatos<br\/>IVR (URA)<br\/>Discadores de vendas automatizados<br\/>An\u00e1lise de fala<br\/>Otimiza\u00e7\u00e3o da for\u00e7a de trabalho<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Grandes neg\u00f3cios e empresas com um<strong> alto volume de chamadas<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Dialpad<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 planos, <strong> US$ 15 &#8211; US$ 25<\/strong> por usu\u00e1rio\/m\u00eas cobrados anualmente, pre\u00e7o do plano Enterprise dispon\u00edvel mediante solicita\u00e7\u00e3o<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Chamadas de v\u00eddeo em confer\u00eancia<br\/>An\u00e1lise de sentimento<br\/>Transcri\u00e7\u00f5es de correio de voz<br\/>Convers\u00e3o de fala em texto<br\/>Grava\u00e7\u00e3o autom\u00e1tica de chamadas<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Call centers de n\u00edvel empresarial que precisam de <strong>ferramentas automatizadas de UCaaS<\/strong> para simplificar a comunica\u00e7\u00e3o interna.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Genesys<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 planos, <strong> US$ 75 &#8211; US$ 150<\/strong> por usu\u00e1rio\/m\u00eas, pre\u00e7o do plano &#8220;Genesys DX&#8221; dispon\u00edvel mediante solicita\u00e7\u00e3o<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Discador autom\u00e1tico de sa\u00edda<br\/>Roteamento preditivo<br\/>Otimiza\u00e7\u00e3o da for\u00e7a de trabalho<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Equipes remotas que precisam de <strong>fortes recursos de IA<\/strong> para automatizar processos.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 planos, <strong> US$ 30 &#8211; US$ 50<\/strong> por usu\u00e1rio\/m\u00eas cobrados anualmente, pre\u00e7o do plano &#8220;Personalizado&#8221; dispon\u00edvel mediante solicita\u00e7\u00e3o<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Integra\u00e7\u00f5es abrangentes<br\/>Painel de n\u00fameros<br\/>Caixa de entrada de chamadas compartilhadas<br\/>Feed de atividades ao vivo<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Startups e pequenas empresas que precisam de <strong>solu\u00e7\u00f5es econ\u00f4micas<\/strong> com recursos b\u00e1sicos.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>8\u00d78<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>6 planos, de <strong> US$ 15 a US$ 140<\/strong> por usu\u00e1rio\/m\u00eas, cobrados mensalmente<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>An\u00e1lises<br\/>Discador inteligente<br\/>Click To Call<br\/>Grava\u00e7\u00e3o de chamadas<br\/>Gerenciamento da for\u00e7a de trabalho<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Centros <strong>de suporte ao cliente de entrada<\/strong> remota.<br\/><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong>GoTo Connect<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Dispon\u00edvel como um complemento com pre\u00e7o personalizado para o plano UCaaS da GoTo<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Campanhas<br\/>Editor de plano de discagem<br\/>Guia ao vivo<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>SMBs que precisam acessar v\u00e1rios canais de comunica\u00e7\u00e3o.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-text-color is-layout-flow wp-block-column-is-layout-flow\" style=\"color:#6175f8\">\n<p class=\"has-black-color has-text-color\"><strong>Zoom<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Pre\u00e7os baseados em cota\u00e7\u00f5es, add-ons dispon\u00edveis a partir de <strong> US$ 60 por ano<\/strong><br\/><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>An\u00e1lise do centro de contato<br\/>Chamadas de v\u00eddeo de sa\u00edda<br\/>Atribui\u00e7\u00f5es de envolvimento ativo<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Usu\u00e1rios do Zoom que buscam uma solu\u00e7\u00e3o de contact center com <strong>uma interface<\/strong> e recursos <strong>familiares<\/strong>.<br\/><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong>Twilio<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Oferece v\u00e1rios modelos de pre\u00e7os diferentes. Por exemplo, o Twilio Flex custa US$ <strong> 1 por hora por usu\u00e1rio ativo ou uma taxa fixa de US$ 150<\/strong> por usu\u00e1rio\/m\u00eas.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>API aberta<br\/>Click To Call<br\/>Grava\u00e7\u00e3o de chamadas<br\/>Um n\u00famero local gratuito por plano<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Empresas de <strong>todos os tamanhos que precisam de uma solu\u00e7\u00e3o escalon\u00e1vel<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>RingCentral<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 planos, <strong> US$ 20 &#8211; US$ 35<\/strong> por usu\u00e1rio\/m\u00eas, cobrados anualmente<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>M\u00e9tricas em tempo real<br\/>Caixa Postal<br\/>Transcri\u00e7\u00f5es<br\/>SMS<br\/>N\u00fameros internacionais<br\/>Audioconfer\u00eancias<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Empresas que precisam de <strong>experi\u00eancia omnicanal<\/strong>, bem como de qualifica\u00e7\u00e3o de leads, gerenciamento, colabora\u00e7\u00e3o e ferramentas de desempenho.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>Freshdesk<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 planos pagos &#8211; <strong> US$ 15 &#8211; US$ 79<\/strong> por usu\u00e1rio\/m\u00eas cobrados anualmente + um plano inicial gratuito<br\/><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Identificador de chamadas<br\/>Filas de chamadas<br\/>Discadores de energia<br\/>IVR (URA)<br\/>Relat\u00f3rios Personalizados<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Empresas menores que buscam uma <strong>combina\u00e7\u00e3o de software de helpdesk e de contact center<\/strong>.<br\/><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>Vonage<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 planos baseados em cota\u00e7\u00f5es<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Chamadas telef\u00f4nicas e mensagens<br\/>Atendente autom\u00e1tico<br\/>Confer\u00eancia de voz e v\u00eddeo<br\/>Encaminhamento de Chamadas<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Pequenas, m\u00e9dias e grandes empresas que <strong>precisam de uma plataforma VoIP escal\u00e1vel e f\u00e1cil de usar<\/strong> com uma ampla variedade de solu\u00e7\u00f5es.<br\/><br\/><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>Avaya<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 planos, de <strong>\u20ac 10,99 a \u20ac 33,99<\/strong> por usu\u00e1rio\/m\u00eas, cobrados anualmente<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>N\u00fameros locais e gratuitos<br\/>Grava\u00e7\u00f5es autom\u00e1ticas de chamadas<br\/>Convers\u00e3o de fala em texto<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Equipes remotas que precisam de <strong>acesso<\/strong> f\u00e1cil <strong>a videoconfer\u00eancias<\/strong> e mensagens instant\u00e2neas.<br\/><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>JustCall<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 planos, <strong> US$ 24 &#8211; US$ 48<\/strong> por usu\u00e1rio\/m\u00eas cobrados anualmente, pre\u00e7o de um plano &#8220;personalizado&#8221; dispon\u00edvel mediante solicita\u00e7\u00e3o<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Rastreamento de chamadas, grava\u00e7\u00e3o e monitoramento<br\/>SMS&amp;MMS<br\/>Discagem autom\u00e1tica e preditiva<br\/>Gerenciamento de telemarketing<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Startups e pequenas empresas que desejam <strong>escalonar sem complexidades de escalonamento<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>Nextiva<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 planos, de <strong> US$ 18,95 a US$ 32,95<\/strong> por usu\u00e1rio\/m\u00eas, cobrados anualmente<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Videoconfer\u00eancia<br\/>Grava\u00e7\u00e3o de chamadas<br\/>Roteamento de chamadas<br\/>Capacidade de fluxo de trabalho<br\/>Atendentes automatizados<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Empresas que precisam de um <strong>sistema telef\u00f4nico corporativo robusto, seguro e confi\u00e1vel<\/strong>que funcione em todos os dispositivos.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">Escolha o melhor provedor de call center<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"635\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/eBook-top-contact-center-providers.svg\" alt=\"\" class=\"wp-image-177212\"\/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/?page_id=175134\/\">Leia de gra\u00e7a<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Conclus\u00e3o sobre o pre\u00e7o do software de call center<\/h2>\n\n\n\n<p>Com uma grande variedade de solu\u00e7\u00f5es, a decis\u00e3o final muitas vezes depende do pre\u00e7o. No entanto, quando se trata de pre\u00e7os de software para centrais de atendimento, h\u00e1 muita coisa em jogo no c\u00e1lculo do custo final.  <\/p>\n\n\n\n<p>Como voc\u00ea pode ver, os pre\u00e7os podem variar muito, por isso \u00e9 importante verificar minuciosamente o que est\u00e1 inclu\u00eddo no pre\u00e7o do software de call center.  <\/p>\n\n\n\n<p>Felizmente, sempre tem um teste gratuito que voc\u00ea pode aproveitar para garantir que fez a escolha certa.<\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center ct-block-article-faq-header\">Perguntas frequentes<\/h3>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">O que \u00e9 um software de call center na nuvem?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>O software de call center em nuvem \u00e9 uma solu\u00e7\u00e3o de chamadas hospedada em servidores remotos, acess\u00edveis pela Internet. Ao contr\u00e1rio dos sistemas tradicionais no local, ele oferece flexibilidade, escalabilidade e economia, permitindo que as empresas otimizem suas <a href=\"https:\/\/staging.cloudtalk.io\/pt-br\/blog\/14-praticas-para-gerenciar-as-operacoes-do-call-center-em-2024\/\" target=\"_blank\" rel=\"noopener\">opera\u00e7\u00f5es de call center<\/a> e proporcionem experi\u00eancias perfeitas aos clientes. Conduzimos uma lista complexa de solu\u00e7\u00f5es baseadas em nuvem <a href=\"https:\/\/staging.cloudtalk.io\/pt-br\/blog\/a-melhor-comparacao-de-solucoes-de-call-center-para-2024\/\" target=\"_blank\" rel=\"noopener\">aqui<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Como funciona o software de call center?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Call center software efficiently manages incoming and outgoing calls, typically using automatic call distribution (ACD) to route calls to appropriate agents. It integrates with customer relationship management (CRM) tools to access essential customer data, providing a seamless experience for agents and customers alike. Check our\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/\" target=\"_blank\" rel=\"noopener\">next-gen call center automation capabilities.<\/a><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Quanto custa o software de call center?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>The cost of call center software varies depending on the features, scale, and provider. At Cloudtalk, we offer tailored pricing plans to suit the unique needs of different businesses, ensuring a competitive edge while maximizing the return on investment. Find out more about\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/how-much-does-call-center-software-cost\/\" target=\"_blank\" rel=\"noopener\">the cost associated with call center software<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711114639764\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Como usar a an\u00e1lise de dados do software de call center?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Call center software data analytics may give you valuable insights into customer behavior, agent performance, and overall call center efficiency. By analyzing\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/what-are-call-tracking-metrics\/\" target=\"_blank\" rel=\"noopener\">these metrics<\/a>, Cloudtalk users can make data-driven decisions, optimize processes, and ultimately deliver exceptional customer experiences. What should your reporting look like?\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/call-center-reporting-the-definitive-guide-2022\/\" target=\"_blank\" rel=\"noopener\">Check it out here<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711114663166\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Qual \u00e9 o melhor software de call center?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>From the many options available on the market, Cloudtalk truly stands out due to its reliability, unique benefits, user-friendly interface, advanced features, and exceptional customer support. We empower businesses to achieve operational excellence and take their customer service to new heights. Read more about\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/what-makes-cloudtalk-the-right-call-center-software\/\" target=\"_blank\" rel=\"noopener\">Cloudtalk&#8217;s benefits<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711114680729\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Como escolher um software de call center?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>When selecting a call center software, consider factors like scalability, feature set,\u00a0 integration portfolio, and customer support. Cloudtalk, with its customizable tools and easy deployment, emerges as the ideal choice to meet diverse call center needs. Learn more\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/complete-call-center-software-buyer-s-guide\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711114725573\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">As centrais de atendimento usam software de CRM?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Yes, call centers often use CRM software to enhance customer interactions and improve efficiency. By integrating call center software with CRM, your agents can access customers&#8217; call history, see their preferences, and other relevant information. This lets them provide personalized and efficient support, ensuring customer satisfaction and loyalty. Read how to equip your team with the best CRM solution\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/the-most-comprehensive-crm-software-comparison-2022\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Voc\u00ea deseja upgrade suas opera\u00e7\u00f5es de entrada e sa\u00edda, mas se preocupa com os custos? Felizmente para voc\u00ea, um excelente&#8230;<\/p>\n","protected":false},"author":31,"featured_media":205795,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[233],"tags":[],"class_list":["post-117258","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center-pt-br"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/posts\/117258","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/users\/31"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/comments?post=117258"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/posts\/117258\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/media\/205795"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/media?parent=117258"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/categories?post=117258"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/tags?post=117258"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}