{"id":114408,"date":"2022-05-17T00:41:13","date_gmt":"2022-05-16T22:41:13","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/o-que-e-o-contact-center-as-a-service-ccaas-e-por-que-voce-precisa-dele\/"},"modified":"2025-05-16T10:51:36","modified_gmt":"2025-05-16T08:51:36","slug":"o-que-e-o-contact-center-as-a-service-ccaas-e-por-que-voce-precisa-dele","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/pt-br\/blog\/o-que-e-o-contact-center-as-a-service-ccaas-e-por-que-voce-precisa-dele\/","title":{"rendered":"O que \u00e9 o Contact center como servi\u00e7o (CCaaS) e por que voc\u00ea precisa dele?"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading\">What is Contact Center As A Service (CCaaS), and why do you need it?<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"  href=\"https:\/\/test-staging.cloudtalk.io\/demo\/\" style=\"border-radius:3px\">CONTACT SALES<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"  href=\"https:\/\/test-staging.cloudtalk.io\/signup\/\" style=\"border-radius:3px\">TRY FOR FREE<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"666\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202012-CCaaS-2x-1024x666.png\" alt=\"Ilustra&#xE7;&#xE3;o o que &#xE9; CCaaS\" class=\"wp-image-7115\" style=\"width:840px;height:546px\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202012-CCaaS-2x-1024x666.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202012-CCaaS-2x-300x195.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202012-CCaaS-2x-768x499.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202012-CCaaS-2x-200x130.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202012-CCaaS-2x-689x448.png 689w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202012-CCaaS-2x-560x364.png 560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202012-CCaaS-2x-484x315.png 484w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202012-CCaaS-2x-400x260.png 400w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202012-CCaaS-2x-392x255.png 392w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202012-CCaaS-2x-123x80.png 123w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202012-CCaaS-2x-208x135.png 208w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202012-CCaaS-2x-64x42.png 64w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/Article-202012-CCaaS-2x.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p class=\"has-black-color has-text-color has-medium-font-size\">Voc\u00ea deseja oferecer suporte ao cliente de classe mundial para seus clientes, mas seu call center n\u00e3o est\u00e1 \u00e0 altura da tarefa? Uma plataforma CCaaS pode ser exatamente o que voc\u00ea precisa. Continue lendo para saber mais!<\/p>\n\n\n\n<p>N\u00f3s sabemos que administrar um call center no s\u00e9culo 21 \u00e9 um desafio. Lidar com chamadas intermin\u00e1veis, cotas de vendas, problemas t\u00e9cnicos e clientes exigentes \u00e9 uma coisa. Mas voc\u00ea tamb\u00e9m precisa continuar aprimorando seu suporte ao cliente continuamente. <\/p>\n\n\n\n<p>Voc\u00ea ainda acha que, enquanto tiver produtos ou servi\u00e7os de \u00f3tima qualidade, os clientes continuar\u00e3o vindo at\u00e9 voc\u00ea? Isso pode ter sido o caso h\u00e1 v\u00e1rios anos, mas n\u00e3o mais. <\/p>\n\n\n\n<p>Hoje, os clientes esperam ter uma experi\u00eancia excelente desde o primeiro ponto de contato com sua marca. Se o primeiro contato com sua marca for positivo, os clientes provavelmente optar\u00e3o por continuar usando seu produto ou servi\u00e7o. <a href=\"https:\/\/www.bestcustomerguide.com\/read?ac=h247bgega2100cjd\" target=\"_blank\" rel=\"noreferrer noopener\">Mas 72% dos clientes disseram que provavelmente mudar\u00e3o para uma marca competitiva ap\u00f3s apenas uma experi\u00eancia ruim, de acordo com o relat\u00f3rio State of Customer Service Experience do Northridge Group.<\/a> <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Maybe you are ready to move your customer support or sales to the next level, except for the fact that your call center isn\u2019t quite ready?\u00a0<\/li>\n\n\n\n<li>Are your support agents overwhelmed with their daily and after-call tasks?\u00a0<\/li>\n\n\n\n<li>Is your current software outdated?\u00a0<\/li>\n<\/ul>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#EBEEFF\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Moving from a typical call center to a\u00a0cloud-based one with\u00a0CCaaS\u00a0might just be what you need!<\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"393\" height=\"390\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/11\/CT_Web_Banner_General_Illustration_07.svg\" alt=\"\" class=\"wp-image-323\"\/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/teste-gratuito-de-14-dias-do-cloudtalk\/\">Try for free<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"wait-what-s-the-difference-between-a-call-center-and-a-contact-center\"><strong>Espera, mas qual \u00e9 a diferen\u00e7a entre um call center e um contact center?<\/strong><\/h2>\n\n\n\n<p>Call centers e contact centers n\u00e3o s\u00e3o a mesma coisa, ao contr\u00e1rio do que algumas pessoas podem dizer. Em vez disso, voc\u00ea poderia dizer que os contact centers s\u00e3o uma forma evolu\u00edda dos call centers. <\/p>\n\n\n\n<p>Os <strong>call centers<\/strong> s\u00e3o um local onde os atendentes lidam com <strong>chamadas telef\u00f4nicas receptivas e ativas<\/strong>. No passado, os telefones eram o principal canal de comunica\u00e7\u00e3o entre empresas e clientes, ent\u00e3o as empresas usavam call centers para suporte ao cliente ou vendas. Mas isso j\u00e1 n\u00e3o \u00e9 mais suficiente. <\/p>\n\n\n\n<p>Hoje em dia, os clientes t\u00eam muito mais op\u00e7\u00f5es \u00e0 sua disposi\u00e7\u00e3o e esperam que as empresas estejam dispon\u00edveis em todos os canais poss\u00edveis. \u00c9 por isso que os contact centers foram criados. <\/p>\n\n\n\n<p>Al\u00e9m de atender as chamadas recebidas, <strong>os contact centers tamb\u00e9m utilizam diversos canais digitais para atendimento ao cliente, como:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>text messages<\/li>\n\n\n\n<li>chats<\/li>\n\n\n\n<li>social media<\/li>\n\n\n\n<li>emails<\/li>\n<\/ul>\n\n\n\n<p>What\u2019s more,\u00a0<strong>all channels act as part of one integrated environment<\/strong>\u00a0where customers can freely switch between them and receive the same level of customer support on each. To achieve this,\u00a0<strong>contact centers often use\u00a0<a href=\"https:\/\/www.esecurityplanet.com\/products\/cloud-security-companies\/\" target=\"_blank\" rel=\"noreferrer noopener\">cloud systems<\/a>\u00a0that can offer far\u00a0<a href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/recursos\/\" target=\"_blank\" rel=\"noreferrer noopener\">more features<\/a> than traditional on-premises tools<\/strong>.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">Choose the best CCaaS provider<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"238\" height=\"300\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/01\/illustration-ebook-comparison-report-238x300.png\" alt=\"Illustration ebook company\" class=\"wp-image-15193\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/01\/illustration-ebook-comparison-report-238x300.png 238w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/01\/illustration-ebook-comparison-report-813x1024.png 813w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/01\/illustration-ebook-comparison-report-768x967.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/01\/illustration-ebook-comparison-report-829x1044.png 829w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/01\/illustration-ebook-comparison-report-200x252.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/01\/illustration-ebook-comparison-report-356x448.png 356w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/01\/illustration-ebook-comparison-report-318x400.png 318w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/01\/illustration-ebook-comparison-report-484x609.png 484w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/01\/illustration-ebook-comparison-report-231x291.png 231w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/01\/illustration-ebook-comparison-report-64x80.png 64w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/01\/illustration-ebook-comparison-report-107x135.png 107w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/01\/illustration-ebook-comparison-report-51x64.png 51w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/01\/illustration-ebook-comparison-report.png 953w\" sizes=\"auto, (max-width: 238px) 100vw, 238px\" \/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/top-contact-center-software\/\">Read for free<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"what-is-a-contact-center-as-a-service-ccaas\"><strong>O que \u00e9 um Contact center como servi\u00e7o (CCaaS)?<\/strong><\/h2>\n\n\n\n<p>Um desses tipos de servi\u00e7o baseado em nuvem que provou ser incrivelmente \u00fatil para contact centers em todo o mundo s\u00e3o as plataformas <strong>Contact center como servi\u00e7o (CCaaS)<\/strong>.<\/p>\n\n\n\n<p>Solu\u00e7\u00f5es de Contact Center as a Service:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>complex cloud platforms\u00a0<\/strong>made to decrease the workload that call centers have to deal with daily<\/li>\n\n\n\n<li>offer various\u00a0<strong>handy features\u00a0<\/strong>unavailable in typical on-premises tools<\/li>\n\n\n\n<li>quickly growing in popularity<\/li>\n\n\n\n<li>the most significant advantages is\u00a0<strong>flexibility<\/strong><\/li>\n\n\n\n<li>agents can work on<strong>\u00a0whatever device\u00a0<\/strong>they want and\u00a0<strong>from any location<\/strong><\/li>\n\n\n\n<li>your employees can<strong>\u00a0save time and energy<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Muitos atendentes de vendas ou suporte usam v\u00e1rias ferramentas diferentes para suas tarefas di\u00e1rias: planilhas, agendadores, ferramentas anal\u00edticas, gravadores de chamadas ou bancos de dados. <strong>Mas trocar entre v\u00e1rios aplicativos diferentes \u00e9 demorado<\/strong>, para n\u00e3o mencionar cansativo. E nem vamos mencionar como os atendentes podem ficar frustrados sempre que uma de suas ferramentas desliga, mostra uma mensagem de erro ou trava. <\/p>\n\n\n\n<p>Agora imagine que voc\u00ea poderia ter uma <strong>plataforma baseada em nuvem com todas as ferramentas que um contact center pode precisar<\/strong>, <strong>reunidas em um s\u00f3 lugar<\/strong>. Como \u00e9 baseado em nuvem, n\u00e3o h\u00e1 necessidade de instala\u00e7\u00f5es longas e complicadas em todos os computadores do escrit\u00f3rio. <\/p>\n\n\n\n<p>Your employees just need to\u00a0<a href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/baixe-o-call-center\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>download an app<\/strong><\/a>\u00a0and go through a tutorial, then they can start working straight away! This solution can also be easily adjusted to your needs, without involving an IT team or lengthy contracts. That\u2019s CCaaS in a nutshell!<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"What is CCaaS in 2024: The ultimate comparison of UCaaS vs CCaaS\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/VYzEEDtyDQM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"the-five-most-important-reasons-why-you-should-get-a-ccaas-tool\"><strong>As cinco raz\u00f5es mais importantes pelas quais voc\u00ea deve obter uma ferramenta CCaaS<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-a-better-customer-experience\"><strong>1 &#8211; Uma melhor experi\u00eancia do cliente<\/strong><\/h3>\n\n\n\n<p>Sim, os telefones ainda s\u00e3o um dos canais de comunica\u00e7\u00e3o mais usados quando se trata de suporte ao cliente. Mas, hoje em dia, um n\u00famero crescente de clientes prefere usar m\u00e9todos diferentes, como chats ao vivo ou e-mails. Se eles n\u00e3o conseguirem entrar em contato com voc\u00ea usando esses meios, eles podem simplesmente abandon\u00e1-lo por uma empresa que eles possam entrar em contato da maneira desejada. <\/p>\n\n\n\n<p>Com o CCaaS:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>agents can respond in the same manner to questions or requests coming from various channels<\/li>\n\n\n\n<li>your customers can get faster responses (without being stuck on a busy line) and in a way that\u2019s most convenient for them<\/li>\n\n\n\n<li>your customers can get in touch with a customer support agent quickly and on the user\u2019s chosen channel, it will naturally increase their trust in the company<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"2-more-productive-agents\"><strong>2 &#8211; Atendentes mais produtivos<\/strong><\/h3>\n\n\n\n<p>Quanto tempo seus atendentes perdem fazendo malabarismos com v\u00e1rias ferramentas diferentes todos os dias ou concluindo tarefas repetitivas e mon\u00f3tonas? Para n\u00e3o mencionar, montes de papelada. As plataformas Contact Center as a Service t\u00eam todas as ferramentas que seu suporte ou atendentes de vendas podem precisar, tudo em um \u00fanico software. <\/p>\n\n\n\n<p>Se os atendentes puderem realizar todas as suas tarefas em um s\u00f3 lugar, isso naturalmente acelerar\u00e1 seu trabalho. Al\u00e9m disso, <strong>as ferramentas CCaaS permitem que os usu\u00e1rios compartilhem arquivos ou atualiza\u00e7\u00f5es de maneira r\u00e1pida e f\u00e1cil entre os membros da equipe.<\/strong><\/p>\n\n\n\n<p>Essas plataformas tamb\u00e9m possuem recursos de automa\u00e7\u00e3o integrados para cuidar de todas aquelas tarefas repetitivas e irritantes, como atualizar bancos de dados ou enviar e-mails. Isso economiza tempo dos seus atendentes, mas n\u00e3o s\u00f3 isso. Quantas vezes aconteceu que, por estresse ou cansa\u00e7o, seus atendentes enviaram o e-mail errado para a pessoa errada ou cometeram um erro de digita\u00e7\u00e3o no texto? Dar essas tarefas <strong>a ferramentas de automa\u00e7\u00e3o \u00e9 uma excelente maneira de tirar um pouco do estresse dos ombros dos seus atendentes<\/strong>.<\/p>\n\n\n\n<p>As long as those\u00a0<a href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/automacao-do-fluxo-de-trabalho\/\" target=\"_blank\" rel=\"noreferrer noopener\">automation tools<\/a>\u00a0are regularly monitored, they can do several tasks simultaneously without making a single error. That means more time for your staff to take care of your customers!<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"3-increased-job-satisfaction-for-agents\"><strong>3 &#8211; Maior satisfa\u00e7\u00e3o no trabalho para os atendentes<\/strong><\/h3>\n\n\n\n<p>Com as ferramentas CCaaS, seus atendentes n\u00e3o precisam mais pesquisar <a href=\"https:\/\/segment.com\/customer-data-platform\/\" target=\"_blank\" rel=\"noreferrer noopener\">dados dos clientes<\/a> em v\u00e1rios arquivos diferentes ou trabalhar com in\u00fameras ferramentas diferentes. Agora, eles podem focar toda a sua aten\u00e7\u00e3o nos clientes e fazer mais no mesmo per\u00edodo de tempo. Al\u00e9m de tornar os atendentes mais produtivos, as ferramentas CCaaS tamb\u00e9m facilitam o trabalho. <\/p>\n\n\n\n<p>While such systems won\u2019t yet\u00a0<a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/9-effective-ways-to-handle-angry-customers-with-examples\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/blog\/9-effective-ways-to-handle-angry-customers-with-examples\/\" rel=\"noreferrer noopener\">calm down angry customers<\/a>\u00a0or provide foolproof methods to increase sales, there are several tasks for which they can give a helping hand. Keeping KPI metrics regularly updated, sending emails automatically, and sorting out incoming calls into groups and redirecting them? CCaaS can do all of them and more, allowing your agents to focus on providing the best customer support they can rather than on sending \u201cticket completed\u201d emails.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"4-easy-and-cheap-to-set-up\"><strong>4 &#8211; F\u00e1cil e barato de configurar<\/strong><\/h3>\n\n\n\n<p>Instalar v\u00e1rias c\u00f3pias do seu sistema local em v\u00e1rios computadores n\u00e3o \u00e9 apenas demorado, mas tamb\u00e9m caro. Quer substituir todos os seus computadores atuais? Voc\u00ea precisar\u00e1 reinstalar tudo e, em seguida, a ajuda da sua equipe de TI ser\u00e1 necess\u00e1ria. O custo de licenciar uma ferramenta local tamb\u00e9m ser\u00e1 alto, al\u00e9m disso, voc\u00ea nunca sabe quando o custo pode disparar de repente. <\/p>\n\n\n\n<p>Cloud solutions are much, much easier to use. Companies just need to\u00a0<a href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/baixe-o-call-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">download the platform or app<\/a>\u00a0and they can use it straight away. The <a href=\"https:\/\/test-staging.cloudtalk.io\/contact-center-pricing-how-much-does-ccaas-costs\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/contact-center-pricing-how-much-does-ccaas-costs\/\">costs of CCaaS<\/a> are also much lower than for a typical on-premises system &#8211; there\u2019s only one transparent monthly or yearly cost that can be adjusted at any time.\u00a0<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"5-ccaas-platforms-are-easily-scalable\"><strong>5 &#8211; As plataformas CCaaS s\u00e3o facilmente escal\u00e1veis<\/strong><\/h3>\n\n\n\n<p>Com um sistema local, alter\u00e1-lo para um novo ou adicionar recursos diferentes \u00e0 configura\u00e7\u00e3o existente pode ser problem\u00e1tico. Instalar o sistema em cada uma das dezenas de computadores da sua empresa \u00e9 uma coisa, mas e se voc\u00ea precisar substituir o hardware primeiro para que a nova solu\u00e7\u00e3o funcione? N\u00e3o \u00e9 de se admirar que as empresas \u00e0s vezes mantenham sistemas desatualizados &#8211; substitu\u00ed-los simplesmente n\u00e3o vale o custo. <\/p>\n\n\n\n<p><a href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/blog\/pbx-vs-voip-quais-sao-as-diferencas\/\" target=\"_blank\" rel=\"noreferrer noopener\">CCaaS tools, meanwhile, are all easily scalable<\/a>\u00a0&#8211; a company only pays for the features they need, and they can adjust the plan at any time. Need a greater plan with more features because your business is growing? With just a few clicks, you can move from your current plan to a different one. If you need a custom plan for your company, that\u2019s not a problem either &#8211; all CCaaS providers tend to offer tailor-made plans too.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"conclusion\"><strong>Conclus\u00e3o<\/strong><\/h2>\n\n\n\n<p>No passado, era muito mais dif\u00edcil para os clientes alternar entre as empresas. Se um cliente tivesse um problema ou estivesse insatisfeito com o servi\u00e7o prestado, ele apenas suspiraria de aborrecimento e continuaria usando a mesma empresa de sempre. <\/p>\n\n\n\n<p>Agora eles podem mudar de empresa com o clique de um dedo, ent\u00e3o ficar com call centers desatualizados est\u00e1 fora de quest\u00e3o. Uma solu\u00e7\u00e3o CCaaS moderna pode ajud\u00e1-lo a mover seu call center para o ano de 2022 e deixar seu suporte ou vendas melhor do que nunca.<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Voc\u00ea deseja oferecer suporte ao cliente de classe mundial para seus clientes, mas seu call center n\u00e3o est\u00e1 \u00e0 altura&#8230;<\/p>\n","protected":false},"author":29,"featured_media":29323,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-114408","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/posts\/114408","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/comments?post=114408"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/posts\/114408\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/media\/29323"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/media?parent=114408"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/categories?post=114408"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/tags?post=114408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}