{"id":113874,"date":"2023-01-12T20:41:37","date_gmt":"2023-01-12T18:41:37","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/o-que-torna-o-cloudtalk-o-software-de-call-center-certo-em-2022\/"},"modified":"2024-10-18T16:56:15","modified_gmt":"2024-10-18T14:56:15","slug":"o-que-torna-o-cloudtalk-o-software-de-call-center-certo-em-2022","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/pt-br\/blog\/o-que-torna-o-cloudtalk-o-software-de-call-center-certo-em-2022\/","title":{"rendered":"O que torna o CloudTalk o software de call center certo em 2026"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-left has-black-color has-text-color\" id=\"what-makes-cloudtalk-the-right-call-center-software-in-2021\">What makes CloudTalk the right call center software in 2025<\/h1>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-2-1-1024x576.png\" alt=\"\" class=\"wp-image-213639\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-2-1-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-2-1-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-2-1-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-2-1-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-2-1-2048x1152.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-2-1-1920x1080.png 1920w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-2-1-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-2-1-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-2-1-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-2-1-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/blog-illustration-2-1-88x50.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p class=\"has-black-color has-text-color has-medium-font-size\">2022 will be remembered as a year full of challenges that constantly tested our flexibility and perseverance. It also showed us areas where we need to excel and things that hold us back. If obtaining a call center solution that will help with your day-to-day tasks is on your list of new year\u2019s resolutions, you\u2019re in the right place.<\/p>\n\n\n\n<p>Whether you\u2019re looking for an alternative to your current call center software or starting from scratch, CloudTalk will definitely be the answer. Let\u2019s see what you should look for in a piece of <a      href=\"https:\/\/test-staging.cloudtalk.io\/customer-service-solution\/\" data-type=\"link\" data-id=\"https:\/\/test-staging.cloudtalk.io\/customer-service-solution\/\">top call center platforms<\/a> to boost your performance in 2025 \u2013 and how CloudTalk fulfills those requirements.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"what-can-we-expect-in-2021\"><strong>What can we expect in 2024?<\/strong><\/h2>\n\n\n\n<p>2022 affected the daily lives of virtually everyone. Not only did we face changes to our personal lives, but we also saw an impact on the way we do business. What will 2024 bring?<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Changes.\u00a0<\/strong>If one thing can be sure about 2025, it will be full of changes. Whether they will be reverting back to the old normality or rather facing more limitations, you will have to be flexible and adapt<strong>\u00a0<\/strong>to the current situation.<\/li>\n\n\n\n<li><strong>Remote work<\/strong>.\u00a0The ease of switching to remote work has already counted for some years, but now it does more than ever. The option of remote work will definitely stay with us this year, even if we\u2019ll be allowed to come back to the office.<\/li>\n\n\n\n<li><strong>Rising expectations for customer service<\/strong>.\u00a0Clients\u2019 expectations are rising year after year, raising the bar for customer service representatives. Make sure your call center software helps you meet those expectations instead of slowing down your team.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"your-call-center-software-for-2021-challenges\"><strong>Your call center software for 2025 challenges<\/strong><\/h2>\n\n\n\n<p>Pare por um momento e pense no ano passado. Seu software de call center passou no teste?<\/p>\n\n\n\n<p>To cope with the challenges of 2025, your call center software should<strong>\u00a0be flexible, down-to-earth, remote work-friendly, and filled with smart solutions<\/strong>. We\u2019re convinced that CloudTalk has all of those qualities, so let\u2019s see what it has to offer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-flexibility-for-unpredictable-times\"><strong>1 &#8211; Flexibilidade para tempos imprevis\u00edveis<\/strong><\/h2>\n\n\n\n<p>When you can\u2019t be sure what the future will hold, flexibility comes first. This is especially\u00a0<strong>important for businesses that are just starting out<\/strong>\u00a0<strong>or<\/strong>\u00a0<strong>growing rapidly<\/strong>, and it still held true during the difficult times of 2022.<\/p>\n\n\n\n<p>No caso do software de call center, a flexibilidade se reflete principalmente na capacidade de ajustar seu plano e o n\u00famero de atendentes. Vamos ver como o CloudTalk lida com isso.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"elastic-pricing-plans\"><strong>Planos de pre\u00e7os el\u00e1sticos<\/strong><\/h3>\n\n\n\n<p>To make your choice easier, we\u2019ve prepared\u00a0<a      href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/precos-do-software-de-call-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">three plans<\/a>\u00a0with different scopes of features. You can also\u00a0<a      href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/contate-nos\/\" target=\"_blank\" rel=\"noreferrer noopener\">contact us to create a customized plan<\/a>\u00a0that will cover your individual needs. Try out our plans for\u00a0<strong>14 days for free<\/strong>\u00a0and decide on the most suitable one., without having to provide any payment information.<\/p>\n\n\n\n<p>N\u00e3o se preocupe se as suas necessidades mudarem com o tempo. Voc\u00ea pode fazer <strong>upgrade ou downgrade do seu plano sempre que precisar<\/strong>, sem taxas adicionais.<\/p>\n\n\n\n<p>Igualmente importante \u00e9 a op\u00e7\u00e3o de cobran\u00e7a mensal. Pagar por 12 meses de uma s\u00f3 vez pode ser uma quantia significativa; portanto, se voc\u00ea n\u00e3o quiser investir tanto de uma s\u00f3 vez, poder\u00e1 optar pelo faturamento mensal. Para quem decide pagar anualmente, temos uma boa not\u00edcia: voc\u00ea pode economizar at\u00e9 25%!<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"following-your-team-s-needs\"><strong>Seguindo as necessidades da sua equipe<\/strong><\/h3>\n\n\n\n<p>During the year, your team size might increase or decrease. We understand this, which is why you can<strong>\u00a0add and remove agent roles as you need<\/strong>. You can do so directly in your dashboard without having to wait for action from our side.\u00a0<\/p>\n\n\n\n<p>Ao contr\u00e1rio dos nossos concorrentes, <strong>n\u00e3o temos um n\u00famero m\u00ednimo de usu\u00e1rios \u2013 voc\u00ea pode trabalhar no CloudTalk com apenas um atendente<\/strong>. Se voc\u00ea estiver desenvolvendo sua equipe ou precisa de um software de call center apenas para voc\u00ea, o CloudTalk est\u00e1 aqui.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"pc-and-mobile-apps\"><strong>Aplicativos para PC e mobile<\/strong><\/h3>\n\n\n\n<p>O trabalho pode ser feito de qualquer lugar, e \u00e9 por isso que o <strong>CloudTalk pode ser acessado<\/strong> <strong><a      href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/baixe-o-call-center\/\">de tr\u00eas maneiras<\/a>: de um navegador, via desktop ou com o aplicativo mobile<\/strong>. Contanto que voc\u00ea tenha uma conex\u00e3o com a internet, sempre poder\u00e1 acessar as informa\u00e7\u00f5es de que precisa.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"2-down-to-earth\"><strong>2 &#8211; Realista<\/strong><\/h2>\n\n\n\n<p>When times are complicated,<strong>\u00a0the less hassle you have to face,<\/strong> the better. You shouldn\u2019t worry about setting up your account, buying additional equipment, or finding hidden fees in the pricing. CloudTalk is down-to-earth and friendly, avoiding the hassle and unnecessary complications.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"easy-to-set-up\"><strong>F\u00e1cil de configurar<\/strong><\/h3>\n\n\n\n<p>Se voc\u00ea est\u00e1 apenas iniciando seu call center ou mudando de uma solu\u00e7\u00e3o diferente, n\u00e3o precisa se preocupar com a configura\u00e7\u00e3o. Com o CloudTalk, <strong>voc\u00ea s\u00f3 precisa de cinco minutos, um PC, uma conex\u00e3o com a internet e um fone de ouvido<\/strong>. N\u00e3o tem necessidade de comprar telefones VoIP ou qualquer outro equipamento.<\/p>\n\n\n\n<p>Se voc\u00ea decidiu mudar de outra solu\u00e7\u00e3o, <strong>n\u00e3o precisa se preocupar em perder seus dados<\/strong>. O CloudTalk migrar\u00e1 automaticamente suas informa\u00e7\u00f5es completas de contato do cliente, dados de atendentes e usu\u00e1rios, al\u00e9m de hist\u00f3ricos de chamadas. \u00c9 assim que voc\u00ea poder\u00e1 retomar suas tarefas sem problemas de onde as deixou.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"affordable-pricing\"><strong>Pre\u00e7o acess\u00edvel<\/strong><\/h3>\n\n\n\n<p>Suas finan\u00e7as s\u00e3o um fator importante para decidir qual software de call center voc\u00ea eventualmente escolher\u00e1. Embora tenhamos a certeza de que \u00e9 um investimento, entendemos que os pre\u00e7os devem ser razo\u00e1veis. \u00c9 por isso que, ao <strong>comparar o CloudTalk com outras solu\u00e7\u00f5es, voc\u00ea encontrar\u00e1<\/strong> <strong>funcionalidades semelhantes por um pre\u00e7o menor<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"3-smart-solutions\"><strong>3 &#8211; Solu\u00e7\u00f5es inteligentes<\/strong><\/h2>\n\n\n\n<p>Com as expectativas crescentes em rela\u00e7\u00e3o \u00e0s equipes de atendimento ao cliente, <strong>uma solu\u00e7\u00e3o de call center inteligente \u00e9 essencial<\/strong>. Por que atrapalhar suas tarefas do dia a dia com uma ferramenta ineficiente que lhe traz mais inc\u00f4modos do que tira dos seus ombros?<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"advanced-ivr\"><strong>URA avan\u00e7ada<\/strong><\/h3>\n\n\n\n<p>A <a      href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/o-que-e-ura-unidade-de-resposta-audivel\/\" target=\"_blank\" rel=\"noreferrer noopener\">Unidade de resposta aud\u00edvel<\/a> (URA) ajuda a <strong>direcionar quem ligou aos atendentes apropriados<\/strong>. Quando voc\u00ea recebe uma chamada, a URA atende e oferece a quem ligou v\u00e1rias op\u00e7\u00f5es para escolher. Com base nas suas respostas, o sistema direciona a chamada para a fila correta. \u00c9 assim que voc\u00ea <strong>evita transfer\u00eancias desnecess\u00e1rias de chamadas entre atendentes ou departamentos<\/strong>, economizando o seu tempo e o de seus clientes e melhorando a experi\u00eancia deles.<\/p>\n\n\n\n<p>O menu URA tamb\u00e9m pode <strong>funcionar como um canal de autoatendimento<\/strong>. Quem ligou pode se identificar por um n\u00famero PIN e solicitar determinadas informa\u00e7\u00f5es. O URA pode verificar o saldo de sua conta ou o status de um pedido, por exemplo. Dessa forma, seus <strong>clientes podem obter as informa\u00e7\u00f5es necess\u00e1rias sempre que precisarem<\/strong> e seus atendentes podem se concentrar em casos mais complicados.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"automatic-call-distribution\"><strong>Distribui\u00e7\u00e3o Autom\u00e1tica de Chamadas<\/strong><\/h3>\n\n\n\n<p>Quando voc\u00ea precisa de um sistema ainda mais avan\u00e7ado, <a      href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/icone-recurso-dac-pequeno\/\" target=\"_blank\" rel=\"noreferrer noopener\">A Distribui\u00e7\u00e3o Autom\u00e1tica de Chamadas<\/a> (DAC) pode ser um divisor de \u00e1guas. <strong>Esse recurso re\u00fane todos os dados dispon\u00edveis no CloudTalk<\/strong>, como informa\u00e7\u00f5es de quem ligou, ocupa\u00e7\u00e3o atual na fila, URA, hor\u00e1rio de funcionamento e os conjuntos de habilidades dos atendentes dispon\u00edveis para garantir que quem ligou receba o servi\u00e7o mais adequado. <strong>Voc\u00ea pode configurar filas VIP ou conectar quem ligou com atendentes com quem ele j\u00e1 conversou.<\/strong><\/p>\n\n\n\n<p>O DAC tamb\u00e9m combina com o recurso de <a      href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/icone-recurso-retorno-de-chamada-pequeno\/\" target=\"_blank\" rel=\"noreferrer noopener\">retorno de chamada<\/a>. <strong>Sempre que voc\u00ea n\u00e3o puder atender o telefone, o CloudTalk retornar\u00e1 para garantir que nenhum cliente fique sem atendimento.<\/strong> Essa op\u00e7\u00e3o \u00e9 especialmente \u00fatil no e-commerce, para o qual perder uma chamada pode significar perder um neg\u00f3cio.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How does Automatic Call Distribution work and the benefits of ACD\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/_G_cyNxSg-c?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"in-depth-analytics\"><strong>An\u00e1lise aprofundada<\/strong><\/h3>\n\n\n\n<p>Equipes inteligentes trabalham com dados, e a an\u00e1lise do <strong>CloudTalk<\/strong> <strong>ajuda voc\u00ea a obter <a      href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/software-de-call-center-com-estatisticas\/\" target=\"_blank\" rel=\"noreferrer noopener\">insights<\/a> aprofundados<\/strong>. Voc\u00ea ter\u00e1 uma vis\u00e3o abrangente da produtividade da sua equipe, os hor\u00e1rios ideais para alcan\u00e7ar seus clientes, per\u00edodos de alto volume de chamadas e seus atendentes com melhor desempenho. Ao identificar lacunas no seu call center, <strong>voc\u00ea pode reduzir custos e melhorar a efici\u00eancia<\/strong>.<\/p>\n\n\n\n<p>You get not only historical data but also a real-time overview of your team\u2019s performance. With a\u00a0<a      href=\"https:\/\/test-staging.cloudtalk.io\/dashboard\/\">call center dashboard<\/a>,\u00a0<strong>you can preview the number of callers waiting for an agent, the average waiting time, and agent statuses<\/strong>, among others. This helps you spot challenges as they happen so that you can solve them immediately.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"4-suitable-for-remote-work\"><strong>4 &#8211; Adequado para trabalho remoto<\/strong><\/h2>\n\n\n\n<p>Se uma coisa pode ser certa, \u00e9 que temos que estar prontos para trabalhar remotamente \u2013 mesmo que a mudan\u00e7a aconte\u00e7a da noite para o dia. Optar por uma solu\u00e7\u00e3o baseada em nuvem ajuda a sua equipe a trabalhar onde quer que esteja. <strong>CloudTalk tamb\u00e9m traz v\u00e1rios recursos que tornam seu trabalho remoto ainda mais f\u00e1cil.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"cloud-based\"><strong>Baseado em nuvem<\/strong><\/h3>\n\n\n\n<p>CloudTalk <strong>armazena todos os seus dados<\/strong> em data centers. Isso significa que <strong>voc\u00ea pode usar qualquer dispositivo com conex\u00e3o \u00e0 internet para acessar todas as informa\u00e7\u00f5es de que precisa<\/strong>, sem que nada seja armazenado no seu PC. \u00c9 assim que voc\u00ea pode ter certeza de que sua equipe tem acesso \u00e0s mesmas informa\u00e7\u00f5es atualizadas. <\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"secure\"><strong>Seguran\u00e7a<\/strong><\/h3>\n\n\n\n<p><a      href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/icone-recurso-seguranca-pequeno\/\" target=\"_blank\" rel=\"noreferrer noopener\">Data privacy and security<\/a>\u00a0are a must. CloudTalk treats the issue very seriously and lets you\u00a0<strong>follow the latest security standards<\/strong> wherever you\u2019re working from. Monitored data centers, compliance with ISO standards and GDPR regulations, plus full data encryption are just a few examples.<\/p>\n\n\n\n<p>Voc\u00ea tamb\u00e9m pode <strong>definir permiss\u00f5es diferentes para cada fun\u00e7\u00e3o atribu\u00edda aos seus atendentes<\/strong>. \u00c9 assim que voc\u00ea pode seguir seus procedimentos internos e evitar vazamentos de dados.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"business-hours\"><strong>Hor\u00e1rio de funcionamento<\/strong><\/h3>\n\n\n\n<p>Quando voc\u00ea est\u00e1 em um escrit\u00f3rio em casa, \u00e0s vezes \u00e9 dif\u00edcil largar seu trabalho para descansar. Receber liga\u00e7\u00f5es depois do trabalho n\u00e3o ajuda a manter o equil\u00edbrio. \u00c9 por isso que com o CloudTalk, voc\u00ea pode <strong>configurar<\/strong> o<strong><a      href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/\" target=\"_blank\" rel=\"noreferrer noopener\">hor\u00e1rio de funcionamento<\/a> para seus atendentes<\/strong>. Para chamadas fora do hor\u00e1rio de funcionamento, voc\u00ea pode configurar uma mensagem especial ou redirecion\u00e1-las para outro n\u00famero.<\/p>\n\n\n\n<p>Voc\u00ea tem <strong>in\u00fameras possibilidades quando se trata de configurar o cronograma<\/strong>. Se voc\u00ea precisa de hor\u00e1rios de funcionamento diferentes para cada n\u00famero ou dia da semana, seu software de call center ir\u00e1 gerenci\u00e1-lo.<\/p>\n\n\n\n<p>O mesmo se aplica ao hor\u00e1rio de feriados. <strong>Voc\u00ea n\u00e3o precisa alterar seu cronograma habitual, basta marcar determinados dias como feriados. <\/strong>Pense em adicionar sauda\u00e7\u00f5es especiais de feriados! <\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"integrations\"><strong>Integra\u00e7\u00f5es<\/strong><\/h3>\n\n\n\n<p>Tools work better when they are combined. That\u2019s why, with CloudTalk,\u00a0<strong>you get access to over\u00a0<a      href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/integracoes\/\" target=\"_blank\" rel=\"noreferrer noopener\">35 different integrations<\/a><\/strong>. Connect your cloud-based call center software with your CRM, task management tool, help desk software, or tools like Slack.<\/p>\n\n\n\n<p>Precisa de mais integra\u00e7\u00f5es? Zapier e Integromat est\u00e3o l\u00e1 para ajud\u00e1-lo tamb\u00e9m.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"as-a-recap-check-out-our-reviews\"><strong>Como recapitula\u00e7\u00e3o, confira nossas avalia\u00e7\u00f5es<\/strong><\/h2>\n\n\n\n<p>Escolher um novo software de call center nunca \u00e9 uma decis\u00e3o f\u00e1cil. <strong>Sabemos que<\/strong> <strong>as avalia\u00e7\u00f5es escritas por nossos clientes reais podem ajud\u00e1-lo a se decidir<\/strong>. Se voc\u00ea quiser saber em primeira m\u00e3o como \u00e9 usar o CloudTalk, confira nossas avalia\u00e7\u00f5es. Estamos presentes em diversos sites como <a href=\"https:\/\/www.capterra.com\/p\/182004\/CloudTalk\/#reviews\" target=\"_blank\" rel=\"noreferrer noopener\">Capterra<\/a>, <a href=\"https:\/\/www.g2.com\/products\/cloudtalk\/reviews#reviews\" target=\"_blank\" rel=\"noreferrer noopener\">G2Crowd<\/a> e <a href=\"https:\/\/www.trustpilot.com\/review\/cloudtalk.io\" target=\"_blank\" rel=\"noreferrer noopener\">TrustPilot<\/a>. Voc\u00ea encontrar\u00e1 v\u00e1rias centenas de avalia\u00e7\u00f5es e opini\u00f5es sobre nossos servi\u00e7os l\u00e1. <\/p>\n\n\n\n<p>Afterward, don\u2019t hesitate to try CloudTalk for yourself.\u00a0We offer a 14-day<strong>\u00a0<a href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/teste-gratuito-de-14-dias-do-cloudtalk\/\" target=\"_blank\" rel=\"noreferrer noopener\">free trial<\/a>\u00a0that lets you check out each plan and the features we provide.<\/strong>\u00a0You don\u2019t have to worry about getting billed later, as we won\u2019t ask you for any payment information.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#FFEAE5\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>Pick the right IVR solution for your business<\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"477\" height=\"479\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/11\/CT_Web_Banner_General_Illustration_05.svg\" alt=\"ilustra&#xE7;&#xE3;o e-books\" class=\"wp-image-319\"\/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/?page_id=174552\/\">Get the book<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>2022 will be remembered as a year full of challenges that constantly tested our flexibility and perseverance. It also showed&#8230;<\/p>\n","protected":false},"author":31,"featured_media":215608,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[233],"tags":[],"class_list":["post-113874","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center-pt-br"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/posts\/113874","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/users\/31"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/comments?post=113874"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/posts\/113874\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/media\/215608"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/media?parent=113874"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/categories?post=113874"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/tags?post=113874"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}