{"id":55851,"date":"2022-03-06T16:41:41","date_gmt":"2022-03-06T14:41:41","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/designer-de-fluxo-de-chamadas\/"},"modified":"2026-01-08T23:09:44","modified_gmt":"2026-01-08T21:09:44","slug":"designer-de-fluxo-de-chamadas","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/pt-br\/designer-de-fluxo-de-chamadas\/","title":{"rendered":"Crie roteiros de chamadas mais inteligentes com o Call Flow Designer"},"content":{"rendered":"\n<div class=\"wp-block-group hero-section split-image-03\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-pill-color-indigo-md label-dot\">Recurso principal<\/span>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Crie roteiros de chamadas mais inteligentes com o Call Flow Designer<\/strong><\/h1>\n\n\n\n<p>Assuma o controle de todas as chamadas, sem tocar em uma linha de c\u00f3digo. Voc\u00ea pode projetar e automatizar fluxos de trabalho de chamadas em poucos cliques com o software intuitivo de fluxo de chamadas do CloudTalk. Com um construtor f\u00e1cil de arrastar e soltar, voc\u00ea n\u00e3o precisa esperar pela TI para criar rotas de chamadas inteligentes.  <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fdcfc74e wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/agende-uma-demo\/\">Contato com vendas<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/teste-gratuito-de-14-dias-do-cloudtalk\/\">Experimente gratuitamente<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-video\"><video autoplay=\"\" loop=\"\" muted=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/11\/Call-Flow-Designer.mp4\" playsinline=\"\"><\/video><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\"><strong>Crie fluxos de chamadas que funcionem como voc\u00ea<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-settings03 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M15.0505 9H5.5C4.11929 9 3 7.88071 3 6.5C3 5.11929 4.11929 4 5.5 4H15.0505M8.94949 20H18.5C19.8807 20 21 18.8807 21 17.5C21 16.1193 19.8807 15 18.5 15H8.94949M3 17.5C3 19.433 4.567 21 6.5 21C8.433 21 10 19.433 10 17.5C10 15.567 8.433 14 6.5 14C4.567 14 3 15.567 3 17.5ZM21 6.5C21 8.433 19.433 10 17.5 10C15.567 10 14 8.433 14 6.5C14 4.567 15.567 3 17.5 3C19.433 3 21 4.567 21 6.5Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">+20 Op\u00e7\u00f5es de roteamento<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Projete sua jornada de chamadas inbound exclusiva, conectando caminhos de chamadas que atendam \u00e0s necessidades dos clientes e beneficiem sua equipe.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-zapFast type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M9 17.5H3.5M6.5 12H2M9 6.5H4M17 3L10.4036 12.235C10.1116 12.6438 9.96562 12.8481 9.97194 13.0185C9.97744 13.1669 10.0486 13.3051 10.1661 13.3958C10.3011 13.5 10.5522 13.5 11.0546 13.5H16L15 21L21.5964 11.765C21.8884 11.3562 22.0344 11.1519 22.0281 10.9815C22.0226 10.8331 21.9514 10.6949 21.8339 10.6042C21.6989 10.5 21.4478 10.5 20.9454 10.5H16L17 3Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Pronto em menos de 25 minutos<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Evite as dores de cabe\u00e7a t\u00e9cnicas com codifica\u00e7\u00e3o e crie voc\u00ea mesmo um fluxo de chamadas sem interrup\u00e7\u00f5es. R\u00e1pido e simples para todos. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-cloudBlank01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6.5 19C4.01472 19 2 16.9853 2 14.5C2 12.1564 3.79151 10.2313 6.07974 10.0194C6.54781 7.17213 9.02024 5 12 5C14.9798 5 17.4522 7.17213 17.9203 10.0194C20.2085 10.2313 22 12.1564 22 14.5C22 16.9853 19.9853 19 17.5 19C13.1102 19 10.3433 19 6.5 19Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Fluxos de chamadas ilimitados<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Crie e personalize quantos fluxos de chamadas voc\u00ea precisar, escalonando sem esfor\u00e7o para acompanhar seu crescimento e volume de chamadas.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<div class=\"wp-block-cloudtalk-card-carousel-section wp-block-cloudtalk-card-carousel-section--testimonial wp-block-cloudtalk-card-carousel-section\"><div class=\"wp-block-cloudtalk-card-carousel-section__container\"><div class=\"wp-block-cloudtalk-card-carousel-section__header\"><div class=\"wp-block-cloudtalk-card-carousel-section__header-content\"><h2 class=\"wp-block-cloudtalk-card-carousel-section__title\">Ajudamos milhares de empresas globais a<\/h2><p class=\"wp-block-cloudtalk-card-carousel-section__description\">Estudos de caso com clientes que est\u00e3o construindo mais rapidamente.<\/p><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__header-buttons\"><a href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/teste-gratuito-de-14-dias-do-cloudtalk\/\" class=\"btn btn-ghost\">Experimente gratuitamente<\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/agende-uma-demo\/\" class=\"btn btn-primary\">Contato com vendas<\/a><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__cards-preview\"><div class=\"wp-block-cloudtalk-card-carousel-section__slider\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides-inner\"><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #017737;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2026\/01\/pipedrive-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Mecanismo de vendas global baseado em conversas conectadas<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8220;As transcri\u00e7\u00f5es e an\u00e1lises de IA do CloudTalk facilitam o acompanhamento das propor\u00e7\u00f5es de conversa, profundidade de descoberta e desempenho regional, tudo isso sem a necessidade de treinamento formal para come\u00e7ar.&#8221;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Marta Santos<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">L\u00edder da equipe de SDR, Pipedrive<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/pipedrive\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Leia o estudo de caso <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #292e36;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/revolut-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Revolucionando a efici\u00eancia do Revolut e economizando mais de 40 horas<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8220;Gra\u00e7as \u00e0 confiabilidade do CloudTalk, pudemos melhorar o desempenho das equipes de vendas e fechar mais neg\u00f3cios do que jamais poder\u00edamos ter imaginado.&#8221;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Jamie Devlin<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Chefe de opera\u00e7\u00f5es<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/revolut\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Leia o estudo de caso <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #235af6;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Nokia-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Aumento da produtividade de 200 agentes de suporte ao cliente<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8220;Com o Analytics do CloudTalk, agora posso ver cada passo do caminho. Podemos encontrar discrep\u00e2ncias e obter uma compreens\u00e3o muito melhor de nossas equipes.&#8221;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Nelly Donnelly<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Gerente de entrega de servi\u00e7os<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/nokia\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Leia o estudo de caso <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #e3b14b;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/glovo-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Proporcionando sucesso para a equipe de suporte ao cliente da Glovo<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8220;O CloudTalk melhorou o custo e a efici\u00eancia da nossa equipe. O recurso de script nos permite conduzir as chamadas de uma forma muito mais sistem\u00e1tica.&#8221;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Yohann Bensadoun<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Crescimento da oferta global<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/glovo\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Leia o estudo de caso <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__arrows\"><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--prev\" aria-label=\"Previous\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M15 18L9 12L15 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--next\" aria-label=\"Next\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9 18L15 12L9 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><\/div><\/div>\n<div class=\"wp-block-group storylane-block-v1\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group storylane-left\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Conhe\u00e7a o Call Flow Designer<\/h2>\n\n\n\n<p>Fa\u00e7a um tour interativo e descubra como \u00e9 f\u00e1cil criar o fluxo de trabalho de chamadas perfeito.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group storylane-right\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-cover is-light demo-overlay-storylane\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script>\n<script>\n  const hasFilledStorylaneDemo = localStorage.getItem('hasFilledStorylaneDemo');\n\n  jQuery(function() {\n      if (hasFilledStorylaneDemo) {\n          jQuery(\".demo-overlay-storylane\").hide();\n          jQuery(\".storylane-frame\").show();\n      }\n      else {\n          hbspt.forms.create({\n            portalId: \"6195055\",\n            formId: \"19cd4c27-718c-4b4b-8b9e-3362072b1fa3\",\n            region: \"na1\",\n              onFormSubmitted: function($form) {\n                jQuery(\".storylane-frame\").show();\n                jQuery(\".demo-overlay-storylane\").hide();\n\n                localStorage.setItem('hasFilledStorylaneDemo', 'true');\n            }\n          });\n      }\n  });\n<\/script>\n<\/div><\/div>\n\n\n\n<div class=\"storylane-frame\">\n<script async=\"\" src=\"https:\/\/js.storylane.io\/js\/v2\/storylane.js\"><\/script>\n<div class=\"sl-embed\" style=\"position:relative;padding-bottom:calc(44.32% + 25px);width:100%;height:0;transform:scale(1)\">\n<iframe loading=\"lazy\" class=\"sl-demo\" src=\"https:\/\/app.storylane.io\/demo\/elcekdjlazvs?embed=inline\" name=\"sl-embed\" allow=\"fullscreen\" allowfullscreen=\"\" style=\"position:absolute;top:0;left:0;width:100%!important;height:100%!important;border:1px solid rgba(63,95,172,0.35);box-shadow: 0px 0px 18px rgba(26, 19, 72, 0.15);border-radius:10px;box-sizing:border-box;\"><\/iframe>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center caption\">Designer de fluxo de chamadas<\/p>\n\n\n\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">O que \u00e9 um designer de fluxo de chamadas?<\/h4>\n\n\n\n<p>Um designer de fluxo de chamadas mapeia como as chamadas dos clientes passam pelo seu<a href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/sistema-telefonico-empresarial-pbx-baseado-em-voip\/\"> sistema telef\u00f4nico &#8211; desde<\/a>o toque inicial at\u00e9 a resolu\u00e7\u00e3o. O Call Flow Designer do CloudTalk permite que voc\u00ea visualize, personalize e automatize essa jornada com uma l\u00f3gica simples de arrastar e soltar. <br\/><br\/>Voc\u00ea pode configurar facilmente menus de URA, regras de roteamento e op\u00e7\u00f5es de fallback para criar experi\u00eancias perfeitas para o cliente. Com um poderoso processo de fluxo de chamadas, voc\u00ea aumentar\u00e1 a satisfa\u00e7\u00e3o e a produtividade da equipe ao projetar o fluxo ideal para a sua empresa. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/teste-gratuito-de-14-dias-do-cloudtalk\/\">Experimente gratuitamente<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/agende-uma-demo\/\">Contato com vendas<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/feature-people-137-1024x1024.png\" alt=\"\" class=\"wp-image-294805\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/feature-people-137-1024x1024.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/feature-people-137-300x300.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/feature-people-137-150x150.png 150w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/feature-people-137-768x768.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/feature-people-137-1536x1536.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/feature-people-137-2048x2048.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/feature-people-137-1080x1080.png 1080w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/feature-people-137-742x742.png 742w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/feature-people-137-428x428.png 428w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/feature-people-137-424x424.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/feature-people-137-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/feature-people-137-88x88.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Como funciona o Call Flow Designer?<\/h4>\n\n\n\n<p>Pense em um Call Flow Designer como um GPS para suas chamadas. Voc\u00ea define o destino &#8211; suporte, vendas, correio de voz &#8211; e cria a rota usando sinais de tr\u00e2nsito como menus de URA, hor\u00e1rio comercial e filas de chamadas. <br\/><br\/>Cada regra que voc\u00ea define \u00e9 como uma curva na estrada, guiando cada chamador sem problemas para o lugar certo, sem desvios ou atrasos. Basta arrastar, soltar e definir a rota de chamada ideal para voc\u00ea. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/teste-gratuito-de-14-dias-do-cloudtalk\/\">Experimente gratuitamente<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/agende-uma-demo\/\">Contato com vendas<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"888\" height=\"694\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/ScreenCall-Flow-Designer-2.png\" alt=\"\" class=\"wp-image-296918\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/ScreenCall-Flow-Designer-2.png 888w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/ScreenCall-Flow-Designer-2-300x234.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/ScreenCall-Flow-Designer-2-768x600.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/ScreenCall-Flow-Designer-2-548x428.png 548w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/ScreenCall-Flow-Designer-2-424x331.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/ScreenCall-Flow-Designer-2-145x113.png 145w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/05\/ScreenCall-Flow-Designer-2-88x69.png 88w\" sizes=\"auto, (max-width: 888px) 100vw, 888px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 benefits4cards dark\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center caption\">Benef\u00edcios do Call Flow Designer<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Projete a maneira como voc\u00ea fala com os clientes<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-zapFast type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M9 17.5H3.5M6.5 12H2M9 6.5H4M17 3L10.4036 12.235C10.1116 12.6438 9.96562 12.8481 9.97194 13.0185C9.97744 13.1669 10.0486 13.3051 10.1661 13.3958C10.3011 13.5 10.5522 13.5 11.0546 13.5H16L15 21L21.5964 11.765C21.8884 11.3562 22.0344 11.1519 22.0281 10.9815C22.0226 10.8331 21.9514 10.6949 21.8339 10.6042C21.6989 10.5 21.4478 10.5 20.9454 10.5H16L17 3Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Resolver chamadas mais rapidamente<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Tempos de resposta lentos frustram os clientes e fazem com que voc\u00ea perca neg\u00f3cios. Um Designer de fluxo de chamadas encaminha as chamadas para o agente certo imediatamente. Reduza os tempos de espera, evite becos sem sa\u00edda e ajude sua equipe a resolver os problemas na primeira tentativa.  <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-phoneCall01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M14.0497 6C15.0264 6.19057 15.924 6.66826 16.6277 7.37194C17.3314 8.07561 17.8091 8.97326 17.9997 9.95M14.0497 2C16.0789 2.22544 17.9713 3.13417 19.4159 4.57701C20.8606 6.01984 21.7717 7.91101 21.9997 9.94M10.2266 13.8631C9.02506 12.6615 8.07627 11.3028 7.38028 9.85323C7.32041 9.72854 7.29048 9.66619 7.26748 9.5873C7.18576 9.30695 7.24446 8.96269 7.41447 8.72526C7.46231 8.65845 7.51947 8.60129 7.63378 8.48698C7.98338 8.13737 8.15819 7.96257 8.27247 7.78679C8.70347 7.1239 8.70347 6.26932 8.27247 5.60643C8.15819 5.43065 7.98338 5.25585 7.63378 4.90624L7.43891 4.71137C6.90747 4.17993 6.64174 3.91421 6.35636 3.76987C5.7888 3.4828 5.11854 3.4828 4.55098 3.76987C4.2656 3.91421 3.99987 4.17993 3.46843 4.71137L3.3108 4.86901C2.78117 5.39863 2.51636 5.66344 2.31411 6.02348C2.08969 6.42298 1.92833 7.04347 1.9297 7.5017C1.93092 7.91464 2.01103 8.19687 2.17124 8.76131C3.03221 11.7947 4.65668 14.6571 7.04466 17.045C9.43264 19.433 12.295 21.0575 15.3284 21.9185C15.8928 22.0787 16.1751 22.1588 16.588 22.16C17.0462 22.1614 17.6667 22 18.0662 21.7756C18.4263 21.5733 18.6911 21.3085 19.2207 20.7789L19.3783 20.6213C19.9098 20.0898 20.1755 19.8241 20.3198 19.5387C20.6069 18.9712 20.6069 18.3009 20.3198 17.7333C20.1755 17.448 19.9098 17.1822 19.3783 16.6508L19.1835 16.4559C18.8339 16.1063 18.6591 15.9315 18.4833 15.8172C17.8204 15.3862 16.9658 15.3862 16.3029 15.8172C16.1271 15.9315 15.9523 16.1063 15.6027 16.4559C15.4884 16.5702 15.4313 16.6274 15.3644 16.6752C15.127 16.8453 14.7828 16.904 14.5024 16.8222C14.4235 16.7992 14.3612 16.7693 14.2365 16.7094C12.7869 16.0134 11.4282 15.0646 10.2266 13.8631Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">N\u00e3o perca mais chamadas importantes<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Cada chamada perdida \u00e9 uma oportunidade perdida. Com o software de fluxo de chamadas inteligente, voc\u00ea pode encaminhar chamadas mesmo quando os agentes estiverem ocupados ou off-line. Assim, voc\u00ea faz com que cada cliente chegue a algu\u00e9m que possa ajud\u00e1-lo, exatamente quando ele precisa.  <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-chartBreakoutSquare type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M11 3H7.8C6.11984 3 5.27976 3 4.63803 3.32698C4.07354 3.6146 3.6146 4.07354 3.32698 4.63803C3 5.27976 3 6.11984 3 7.8V16.2C3 17.8802 3 18.7202 3.32698 19.362C3.6146 19.9265 4.07354 20.3854 4.63803 20.673C5.27976 21 6.11984 21 7.8 21H16.2C17.8802 21 18.7202 21 19.362 20.673C19.9265 20.3854 20.3854 19.9265 20.673 19.362C21 18.7202 21 17.8802 21 16.2V13M12 8H16V12M15.5 3.5V2M19.4393 4.56066L20.5 3.5M20.5103 8.5H22.0103M3 13.3471C3.65194 13.4478 4.31987 13.5 5 13.5C9.38636 13.5 13.2653 11.3276 15.6197 8\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Melhorar a experi\u00eancia do cliente<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Quando as chamadas v\u00e3o para o lugar errado, os clientes se perdem. Um processo inteligente de fluxo de chamadas reduz os erros e aumenta a satisfa\u00e7\u00e3o com o atendimento. Orientando os clientes da maneira correta para que se sintam valorizados e leais \u00e0 sua empresa.  <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-users01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M22 21V19C22 17.1362 20.7252 15.5701 19 15.126M15.5 3.29076C16.9659 3.88415 18 5.32131 18 7C18 8.67869 16.9659 10.1159 15.5 10.7092M17 21C17 19.1362 17 18.2044 16.6955 17.4693C16.2895 16.4892 15.5108 15.7105 14.5307 15.3045C13.7956 15 12.8638 15 11 15H8C6.13623 15 5.20435 15 4.46927 15.3045C3.48915 15.7105 2.71046 16.4892 2.30448 17.4693C2 18.2044 2 19.1362 2 21M13.5 7C13.5 9.20914 11.7091 11 9.5 11C7.29086 11 5.5 9.20914 5.5 7C5.5 4.79086 7.29086 3 9.5 3C11.7091 3 13.5 4.79086 13.5 7Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Otimize a produtividade da equipe<\/h4>\n\n\n\n<p class=\"has-text-align-center\">As interrup\u00e7\u00f5es constantes prejudicam a produtividade da sua equipe. Uma ferramenta de fluxo de chamadas ideal reduz as chamadas mal encaminhadas e as transfer\u00eancias manuais desnecess\u00e1rias. Dessa forma, os agentes se concentram em tarefas de alto impacto para oferecer um suporte r\u00e1pido e eficaz.  <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Como configurar o Call Flow Designer do CloudTalk<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Na sua <a href=\"https:\/\/my.cloudtalk.io\/login\" target=\"_blank\" rel=\"noopener\">conta do CloudTalk<\/a>, v\u00e1 para o painel e <strong>escolha o n\u00famero que voc\u00ea deseja configurar<\/strong>.<\/li>\n\n\n\n<li><strong>Personalize suas configura\u00e7\u00f5es de chamada<\/strong> (nome interno, hor\u00e1rio comercial, configura\u00e7\u00f5es de chamadas internacionais).<\/li>\n\n\n\n<li>Clique em <strong>Configure Call Flow<\/strong> e comece a adicionar a\u00e7\u00f5es.<\/li>\n\n\n\n<li>Use o <strong> \u00edcone +<\/strong> para inserir etapas onde for necess\u00e1rio (chamada para agente, chamada para grupo, IVR, correio de voz etc.).<\/li>\n\n\n\n<li><strong>Teste e salve<\/strong> seu fluxo de chamadas.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/help.cloudtalk.io\/en\/articles\/3669429-call-flow-designer-guide\" target=\"_blank\" rel=\"noopener\">Saiba mais<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Call Flow Designer - Master the Basics\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/QvpJK47IeQA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-icon-cards-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">Recursos<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Mais ferramentas para potencializar o fluxo de chamadas perfeito<\/strong><\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-call-queuing.svg\" alt=\"\" class=\"wp-image-183590\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Fila de Chamadas<\/h4>\n\n\n\n<p>Distribua automaticamente as chamadas para os agentes relevantes com base no status do cliente, nas habilidades t\u00e9cnicas ou nas necessidades comerciais espec\u00edficas.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/call-queuing\/\">Saiba mais<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/icon-IVR-Pricing.svg\" alt=\"\" class=\"wp-image-290288\"\/><\/figure>\n\n\n\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-badge-color-gray-md\">Recurso principal<\/span>\n\n\n\n<h4 class=\"wp-block-heading\">Resposta de voz interativa<br\/><\/h4>\n\n\n\n<p>Simplifique a jornada de quem liga para voc\u00ea com um menu URA de v\u00e1rios n\u00edveis e leve-o aonde ele precisa estar.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/o-que-e-ura-unidade-de-resposta-audivel\/\">Saiba mais<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-skill-based-routing.svg\" alt=\"\" class=\"wp-image-183638\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Roteamento baseado em habilidades<\/h4>\n\n\n\n<p>Atribua habilidades personalizadas aos seus agentes ou equipes e encaminhe as chamadas dos clientes automaticamente com base em seus conhecimentos espec\u00edficos.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/skill-based-routing\/\">Saiba mais<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-caller-based-routing.svg\" alt=\"\" class=\"wp-image-183422\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Roteamento baseado em chamadas<\/h4>\n\n\n\n<p>Encaminhe os clientes automaticamente com base em fatores como habilidades e n\u00edveis de habilidade do agente, campos personalizados e at\u00e9 mesmo informa\u00e7\u00f5es de CRM ou HelpDesk.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/caller-based-routing\/\">Saiba mais<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group faq-section-accordion-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Perguntas frequentes<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Tudo o que voc\u00ea precisa saber sobre o produto e o faturamento.<\/p>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Como criar um fluxo de chamadas?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Use o<a href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/designer-de-fluxo-de-chamadas\/\"> Call Flow Designer de<\/a> arrastar e soltar do CloudTalk para criar sua l\u00f3gica de roteamento em minutos.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>O que um fluxo de chamadas faz?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Um fluxo de chamadas direciona as chamadas recebidas por meio de um caminho estruturado. Isso garante um roteamento mais r\u00e1pido, menos erros e um servi\u00e7o melhor. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>O que \u00e9 um fluxo de chamadas?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Um fluxo de chamadas \u00e9 um processo passo a passo que mostra como as chamadas s\u00e3o tratadas, encaminhadas ou resolvidas dentro do seu sistema telef\u00f4nico.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054732184\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Como configurar e personalizar fluxos de chamadas no CloudTalk?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Basta arrastar elementos como mensagens de boas-vindas, regras e blocos de roteamento no<a href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/designer-de-fluxo-de-chamadas\/\"> Call Flow Designer<\/a> para personalizar cada etapa.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1749582488416\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Por que usar o Call Flow Builder?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Ele automatiza o tratamento de chamadas, economiza o tempo dos agentes e garante que cada cliente chegue ao lugar certo de forma r\u00e1pida e eficiente.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1749582496109\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Quais s\u00e3o as 5 sequ\u00eancias b\u00e1sicas em um fluxo de chamadas?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Normalmente: In\u00edcio da chamada \u2192 Sauda\u00e7\u00e3o \u2192 Menu \u2192 Roteamento \u2192 Resolu\u00e7\u00e3o. Cada etapa ajuda a orientar os chamadores de forma eficaz. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1749582507876\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Quais s\u00e3o as seis etapas do processo de fluxo de chamadas?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>In\u00edcio \u2192 Boas-vindas \u2192 Identificar a necessidade \u2192 Encaminhar para o agente certo \u2192 Tratar do problema \u2192 Terminar com a resolu\u00e7\u00e3o ou acompanhamento.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1749582515857\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Qual \u00e9 um exemplo de um fluxo de chamadas no atendimento ao cliente?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>O cliente liga para o suporte, ouve uma sauda\u00e7\u00e3o, pressiona 2 para obter ajuda, \u00e9 encaminhado para um agente ao vivo ou para o correio de voz, se n\u00e3o estiver dispon\u00edvel.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1749582527045\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Quanto custa um designer de fluxo de chamadas?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Ele est\u00e1 inclu\u00eddo em todos os<a href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/precos-do-software-de-call-center\/\"> planos de pre\u00e7os do CloudTalk<\/a>, sem custo adicional.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group faq-section-still-have-questions\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group avatars-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png\" alt=\"\" class=\"wp-image-294036\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"119\" height=\"119\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png\" alt=\"\" class=\"wp-image-294037\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png 119w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-88x88.png 88w\" sizes=\"auto, (max-width: 119px) 100vw, 119px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png\" alt=\"\" class=\"wp-image-294038\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Voc\u00ea ainda tem d\u00favidas?<\/h4>\n\n\n\n<p class=\"has-text-align-center\">N\u00e3o consegue encontrar a resposta que voc\u00ea est\u00e1 procurando? Converse com nossa equipe. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/agende-uma-demo\/\">Entre em contato<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group cta-section simple-centered dark\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Pronto para come\u00e7ar?<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Junte-se a mais de 4,000+ empresas modernas que j\u00e1 confiam no CloudTalk para ter MAIS e MELHORES chamadas.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/teste-gratuito-de-14-dias-do-cloudtalk\/\">Experimente gratuitamente<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/agende-uma-demo\/\">Contato com vendas<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Crie roteiros de chamadas mais inteligentes com o Call Flow Designer Assuma o controle de todas as chamadas, sem tocar em uma linha de c\u00f3digo. Voc\u00ea pode projetar e automatizar fluxos de trabalho de chamadas em poucos cliques com o software intuitivo de fluxo de chamadas do CloudTalk. Com um construtor f\u00e1cil de arrastar e [&hellip;]<\/p>\n","protected":false},"author":159,"featured_media":184410,"parent":65523,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-no-top-padding.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-55851","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/pages\/55851","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/users\/159"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/comments?post=55851"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/pages\/55851\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/pages\/65523"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/media\/184410"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/media?parent=55851"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/ct-post-type?post=55851"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}