{"id":312435,"date":"2026-01-09T18:25:14","date_gmt":"2026-01-09T16:25:14","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/ferramentas-de-call-center\/painel-de-controle-do-call-center-em-tempo-real-para-empresas\/"},"modified":"2026-01-09T18:29:41","modified_gmt":"2026-01-09T16:29:41","slug":"painel-de-controle-do-call-center-em-tempo-real-para-empresas","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/pt-br\/ferramentas-de-call-center\/painel-de-controle-do-call-center-em-tempo-real-para-empresas\/","title":{"rendered":"Painel de controle do call center em tempo real para empresas"},"content":{"rendered":"\n<div class=\"wp-block-group hero-section split-image-03\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-pill-color-indigo-md label-dot\">Recurso principal<\/span>\n\n\n\n<h1 class=\"wp-block-heading\">Veja todos os dados em <br\/>Um painel de controle em tempo real<\/h1>\n\n\n\n<p>Monitore o batimento card\u00edaco de sua central de atendimento. Obtenha dados ao vivo, an\u00e1lises instant\u00e2neas e percep\u00e7\u00f5es acion\u00e1veis. O Dashboard do CloudTalk transforma a confus\u00e3o em clareza, permitindo que voc\u00ea otimize o desempenho em tempo real.  <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fdcfc74e wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/agende-uma-demo\/\">Contato com vendas<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/teste-gratuito-de-14-dias-do-cloudtalk\/\">Experimente gratuitamente<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"937\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-1024x937.png\" alt=\"\" class=\"wp-image-294728\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-1024x937.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-300x275.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-768x703.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-1180x1080.png 1180w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-811x742.png 811w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-468x428.png 468w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-424x388.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-123x113.png 123w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard-88x81.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Dashboard.png 1224w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">O poder dos dados em um relance<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-coinsHand type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M13.5295 8.35186C12.9571 8.75995 12.2566 9 11.5 9C9.567 9 8 7.433 8 5.5C8 3.567 9.567 2 11.5 2C12.753 2 13.8522 2.65842 14.4705 3.64814M6 20.0872H8.61029C8.95063 20.0872 9.28888 20.1277 9.61881 20.2086L12.3769 20.8789C12.9753 21.0247 13.5988 21.0388 14.2035 20.9214L17.253 20.3281C18.0585 20.1712 18.7996 19.7854 19.3803 19.2205L21.5379 17.1217C22.154 16.5234 22.154 15.5524 21.5379 14.9531C20.9832 14.4134 20.1047 14.3527 19.4771 14.8103L16.9626 16.6449C16.6025 16.9081 16.1643 17.0498 15.7137 17.0498H13.2855L14.8311 17.0498C15.7022 17.0498 16.4079 16.3633 16.4079 15.5159V15.2091C16.4079 14.5055 15.9156 13.892 15.2141 13.7219L12.8286 13.1417C12.4404 13.0476 12.0428 13 11.6431 13C10.6783 13 8.93189 13.7988 8.93189 13.7988L6 15.0249M20 6.5C20 8.433 18.433 10 16.5 10C14.567 10 13 8.433 13 6.5C13 4.567 14.567 3 16.5 3C18.433 3 20 4.567 20 6.5ZM2 14.6L2 20.4C2 20.9601 2 21.2401 2.10899 21.454C2.20487 21.6422 2.35785 21.7951 2.54601 21.891C2.75992 22 3.03995 22 3.6 22H4.4C4.96005 22 5.24008 22 5.45399 21.891C5.64215 21.7951 5.79513 21.6422 5.89101 21.454C6 21.2401 6 20.9601 6 20.4V14.6C6 14.0399 6 13.7599 5.89101 13.546C5.79513 13.3578 5.64215 13.2049 5.45399 13.109C5.24008 13 4.96005 13 4.4 13L3.6 13C3.03995 13 2.75992 13 2.54601 13.109C2.35785 13.2049 2.20487 13.3578 2.10899 13.546C2 13.7599 2 14.0399 2 14.6Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Economize custos em at\u00e9 30%<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Tome decis\u00f5es baseadas em dados para otimizar o uso de recursos, aumentar a produtividade e reduzir despesas.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-hourglass01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 12L7.72711 8.43926C7.09226 7.91022 6.77484 7.6457 6.54664 7.32144C6.34444 7.03413 6.19429 6.71354 6.10301 6.37428C6 5.99139 6 5.57819 6 4.7518V2M12 12L16.2729 8.43926C16.9077 7.91022 17.2252 7.6457 17.4534 7.32144C17.6556 7.03413 17.8057 6.71354 17.897 6.37428C18 5.99139 18 5.57819 18 4.7518V2M12 12L7.72711 15.5607C7.09226 16.0898 6.77484 16.3543 6.54664 16.6786C6.34444 16.9659 6.19429 17.2865 6.10301 17.6257C6 18.0086 6 18.4218 6 19.2482V22M12 12L16.2729 15.5607C16.9077 16.0898 17.2252 16.3543 17.4534 16.6786C17.6556 16.9659 17.8057 17.2865 17.897 17.6257C18 18.0086 18 18.4218 18 19.2482V22M4 2H20M4 22H20\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Reduzir o tempo de manuseio em 40%<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Identifique gargalos, simplifique os fluxos de trabalho e otimize o desempenho dos agentes para aumentar a efici\u00eancia.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-lineChartUp02 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M21 21H4.6C4.03995 21 3.75992 21 3.54601 20.891C3.35785 20.7951 3.20487 20.6422 3.10899 20.454C3 20.2401 3 19.9601 3 19.4V3M21 7L15.5657 12.4343C15.3677 12.6323 15.2687 12.7313 15.1545 12.7684C15.0541 12.8011 14.9459 12.8011 14.8455 12.7684C14.7313 12.7313 14.6323 12.6323 14.4343 12.4343L12.5657 10.5657C12.3677 10.3677 12.2687 10.2687 12.1545 10.2316C12.0541 10.1989 11.9459 10.1989 11.8455 10.2316C11.7313 10.2687 11.6323 10.3677 11.4343 10.5657L7 15M21 7H17M21 7V11\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Aumente as convers\u00f5es em 50%<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Obtenha insights profundos sobre as intera\u00e7\u00f5es com os clientes e refine continuamente suas estrat\u00e9gias para fechar mais neg\u00f3cios.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<div class=\"wp-block-cloudtalk-card-carousel-section wp-block-cloudtalk-card-carousel-section--testimonial wp-block-cloudtalk-card-carousel-section\"><div class=\"wp-block-cloudtalk-card-carousel-section__container\"><div class=\"wp-block-cloudtalk-card-carousel-section__header\"><div class=\"wp-block-cloudtalk-card-carousel-section__header-content\"><h2 class=\"wp-block-cloudtalk-card-carousel-section__title\">Ajudamos milhares de empresas globais a<\/h2><p class=\"wp-block-cloudtalk-card-carousel-section__description\">Estudos de caso com clientes que est\u00e3o construindo mais rapidamente.<\/p><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__header-buttons\"><a href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/teste-gratuito-de-14-dias-do-cloudtalk\/\" class=\"btn btn-ghost\">Experimente gratuitamente<\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/agende-uma-demo\/\" class=\"btn btn-primary\">Contato com vendas<\/a><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__cards-preview\"><div class=\"wp-block-cloudtalk-card-carousel-section__slider\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides-inner\"><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #017737;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2026\/01\/pipedrive-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Mecanismo de vendas global baseado em conversas conectadas<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8220;As transcri\u00e7\u00f5es e an\u00e1lises de IA do CloudTalk facilitam o acompanhamento das propor\u00e7\u00f5es de conversa, profundidade de descoberta e desempenho regional, tudo isso sem a necessidade de treinamento formal para come\u00e7ar.&#8221;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Marta Santos<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">L\u00edder da equipe de SDR, Pipedrive<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/pipedrive\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Leia o estudo de caso <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #292e36;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/revolut-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Revolucionando a efici\u00eancia do Revolut e economizando mais de 40 horas<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8220;Gra\u00e7as \u00e0 confiabilidade do CloudTalk, pudemos melhorar o desempenho das equipes de vendas e fechar mais neg\u00f3cios do que jamais poder\u00edamos ter imaginado.&#8221;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Jamie Devlin<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Chefe de opera\u00e7\u00f5es<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/revolut\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Leia o estudo de caso <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #235af6;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Nokia-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Aumento da produtividade de 200 agentes de suporte ao cliente<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8220;Com o Analytics do CloudTalk, agora posso ver cada passo do caminho. Podemos encontrar discrep\u00e2ncias e obter uma compreens\u00e3o muito melhor de nossas equipes.&#8221;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Nelly Donnelly<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Gerente de entrega de servi\u00e7os<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/nokia\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Leia o estudo de caso <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #e3b14b;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/glovo-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Proporcionando sucesso para a equipe de suporte ao cliente da Glovo<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8220;O CloudTalk melhorou o custo e a efici\u00eancia da nossa equipe. O recurso de script nos permite conduzir as chamadas de uma forma muito mais sistem\u00e1tica.&#8221;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Yohann Bensadoun<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Crescimento da oferta global<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/glovo\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Leia o estudo de caso <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__arrows\"><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--prev\" aria-label=\"Previous\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M15 18L9 12L15 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--next\" aria-label=\"Next\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9 18L15 12L9 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><\/div><\/div>\n<div class=\"wp-block-group storylane-block-v1\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group storylane-left\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Entre no painel de controle<\/h2>\n\n\n\n<p>Fa\u00e7a um tour interativo e descubra como \u00e9 f\u00e1cil criar o fluxo de trabalho de chamadas perfeito.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group storylane-right\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div>\n<script async=\"\" src=\"https:\/\/js.storylane.io\/js\/v2\/storylane.js\"><\/script>\n<div class=\"sl-embed\" style=\"position:relative;padding-bottom:calc(44.32% + 25px);width:100%;height:0;transform:scale(1)\">\n<iframe loading=\"lazy\" class=\"sl-demo\" src=\"https:\/\/app.storylane.io\/demo\/ixswl2zglnkl?embed=inline\" name=\"sl-embed\" allow=\"fullscreen\" allowfullscreen=\"\" style=\"position:absolute;top:0;left:0;width:100%!important;height:100%!important;border:1px solid rgba(63,95,172,0.35);box-shadow: 0px 0px 18px rgba(26, 19, 72, 0.15);border-radius:10px;box-sizing:border-box;\"><\/iframe>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">O que \u00e9 um painel de controle em tempo real?<\/h4>\n\n\n\n<p>Um painel em tempo real \u00e9 uma ferramenta de monitoramento em tempo real que fornece acesso instant\u00e2neo \u00e0s principais m\u00e9tricas do call center.  <br\/><br\/>Ele permite que as empresas acompanhem os KPIs, a atividade dos agentes e o desempenho das chamadas em tempo real, ajudando as equipes a tomar decis\u00f5es r\u00e1pidas e baseadas em dados para melhorar a efici\u00eancia e a experi\u00eancia do cliente.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/teste-gratuito-de-14-dias-do-cloudtalk\/\">Experimente gratuitamente<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/agende-uma-demo\/\">Contato com vendas<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"872\" height=\"702\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/call-center-for-insurance-agencies1-Cloudtalk-Dashboard.png\" alt=\"\" class=\"wp-image-293972\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/call-center-for-insurance-agencies1-Cloudtalk-Dashboard.png 872w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/call-center-for-insurance-agencies1-Cloudtalk-Dashboard-300x242.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/call-center-for-insurance-agencies1-Cloudtalk-Dashboard-768x618.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/call-center-for-insurance-agencies1-Cloudtalk-Dashboard-532x428.png 532w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/call-center-for-insurance-agencies1-Cloudtalk-Dashboard-424x341.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/call-center-for-insurance-agencies1-Cloudtalk-Dashboard-140x113.png 140w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/call-center-for-insurance-agencies1-Cloudtalk-Dashboard-88x71.png 88w\" sizes=\"auto, (max-width: 872px) 100vw, 872px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\"><strong>Como funciona um painel de controle em tempo real?<\/strong><\/h4>\n\n\n\n<p>Voc\u00ea pode visualizar todos os dados atualizados dispon\u00edveis por meio da interface amig\u00e1vel do Real-Time Dashboard em uma guia separada do CloudTalk Analytics. Voc\u00ea pode visualizar todos os dados atualizados dispon\u00edveis por meio da interface amig\u00e1vel do Real-Time Dashboard em uma guia separada do CloudTalk Analytics.   <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/teste-gratuito-de-14-dias-do-cloudtalk\/\">Experimente gratuitamente<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/agende-uma-demo\/\">Contato com vendas<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"840\" height=\"693\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/ScreenReal-Time-Dashboard.png\" alt=\"\" class=\"wp-image-278630\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/ScreenReal-Time-Dashboard.png 840w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/ScreenReal-Time-Dashboard-300x248.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/ScreenReal-Time-Dashboard-768x634.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/ScreenReal-Time-Dashboard-519x428.png 519w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/ScreenReal-Time-Dashboard-424x350.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/ScreenReal-Time-Dashboard-137x113.png 137w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/ScreenReal-Time-Dashboard-88x73.png 88w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 benefits4cards gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center caption\">Benef\u00edcios do Dashboard<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Obtenha melhores resultados com insights em tempo real<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-globe01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M2 12H22M2 12C2 17.5228 6.47715 22 12 22M2 12C2 6.47715 6.47715 2 12 2M22 12C22 17.5228 17.5228 22 12 22M22 12C22 6.47715 17.5228 2 12 2M12 2C14.5013 4.73835 15.9228 8.29203 16 12C15.9228 15.708 14.5013 19.2616 12 22M12 2C9.49872 4.73835 8.07725 8.29203 8 12C8.07725 15.708 9.49872 19.2616 12 22\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Obtenha visibilidade total<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Obtenha uma vis\u00e3o geral em tempo real do desempenho de sua central de atendimento. Acompanhe o volume de chamadas, a atividade dos agentes e as principais m\u00e9tricas para identificar tend\u00eancias, otimizar fluxos de trabalho e aumentar a efici\u00eancia. Com os dados certos, voc\u00ea pode refinar as opera\u00e7\u00f5es e tomar decis\u00f5es mais inteligentes a longo prazo.  <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-zapFast type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M9 17.5H3.5M6.5 12H2M9 6.5H4M17 3L10.4036 12.235C10.1116 12.6438 9.96562 12.8481 9.97194 13.0185C9.97744 13.1669 10.0486 13.3051 10.1661 13.3958C10.3011 13.5 10.5522 13.5 11.0546 13.5H16L15 21L21.5964 11.765C21.8884 11.3562 22.0344 11.1519 22.0281 10.9815C22.0226 10.8331 21.9514 10.6949 21.8339 10.6042C21.6989 10.5 21.4478 10.5 20.9454 10.5H16L17 3Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Resolver problemas mais rapidamente<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Tome decis\u00f5es r\u00e1pidas e baseadas em dados em tempo real. O Dashboard do CloudTalk oferece visibilidade instant\u00e2nea das filas de chamadas, do desempenho dos agentes e da atividade ao vivo, para que voc\u00ea possa identificar problemas, realocar recursos e evitar interrup\u00e7\u00f5es, garantindo intera\u00e7\u00f5es tranquilas com os clientes. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-users01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M22 21V19C22 17.1362 20.7252 15.5701 19 15.126M15.5 3.29076C16.9659 3.88415 18 5.32131 18 7C18 8.67869 16.9659 10.1159 15.5 10.7092M17 21C17 19.1362 17 18.2044 16.6955 17.4693C16.2895 16.4892 15.5108 15.7105 14.5307 15.3045C13.7956 15 12.8638 15 11 15H8C6.13623 15 5.20435 15 4.46927 15.3045C3.48915 15.7105 2.71046 16.4892 2.30448 17.4693C2 18.2044 2 19.1362 2 21M13.5 7C13.5 9.20914 11.7091 11 9.5 11C7.29086 11 5.5 9.20914 5.5 7C5.5 4.79086 7.29086 3 9.5 3C11.7091 3 13.5 4.79086 13.5 7Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Otimize o desempenho da equipe<\/h4>\n\n\n\n<p class=\"has-text-align-center\">D\u00ea suporte \u00e0 sua equipe com oportunidades de treinamento em tempo real. Com visibilidade instant\u00e2nea do desempenho dos agentes, voc\u00ea pode identificar \u00e1reas de melhoria, equilibrar cargas de trabalho e aprimorar o treinamento, garantindo que sua equipe opere com efici\u00eancia e mantendo os agentes envolvidos e motivados. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-messageHeartCircle type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M20.9996 11.5C20.9996 16.1944 17.194 20 12.4996 20C11.4228 20 10.3928 19.7998 9.44478 19.4345C9.27145 19.3678 9.18478 19.3344 9.11586 19.3185C9.04807 19.3029 8.999 19.2963 8.92949 19.2937C8.85881 19.291 8.78127 19.299 8.62619 19.315L3.50517 19.8444C3.01692 19.8948 2.7728 19.9201 2.6288 19.8322C2.50337 19.7557 2.41794 19.6279 2.3952 19.4828C2.36909 19.3161 2.48575 19.1002 2.71906 18.6684L4.35472 15.6408C4.48942 15.3915 4.55677 15.2668 4.58728 15.1469C4.6174 15.0286 4.62469 14.9432 4.61505 14.8214C4.60529 14.6981 4.55119 14.5376 4.443 14.2166C4.15547 13.3636 3.99962 12.45 3.99962 11.5C3.99962 6.80558 7.8052 3 12.4996 3C17.194 3 20.9996 6.80558 20.9996 11.5Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12.4965 8.94925C11.5968 7.9104 10.0965 7.63095 8.96924 8.58223C7.84196 9.5335 7.68326 11.124 8.56851 12.2491C9.11696 12.9461 10.4935 14.2191 11.4616 15.087C11.8172 15.4057 11.995 15.5651 12.2084 15.6293C12.3914 15.6844 12.6017 15.6844 12.7847 15.6293C12.9981 15.5651 13.1759 15.4057 13.5315 15.087C14.4996 14.2191 15.8761 12.9461 16.4246 12.2491C17.3098 11.124 17.1705 9.5235 16.0238 8.58223C14.8772 7.64096 13.3963 7.9104 12.4965 8.94925Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Ofere\u00e7a uma experi\u00eancia de cliente excepcional<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Resolu\u00e7\u00f5es mais r\u00e1pidas significam clientes mais satisfeitos. Ao monitorar os tempos de resposta, o tratamento de chamadas e as intera\u00e7\u00f5es com os clientes em tempo real, voc\u00ea pode refinar os processos, eliminar gargalos e garantir que todos os clientes recebam o suporte que esperam &#8211; sem atrasos. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center caption\">Insights pr\u00e1ticos<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Mantenha seus dados mais valiosos \u00e0 vista de todos<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Aproveite a an\u00e1lise em tempo real para aprimorar o desempenho e conduzir uma tomada de decis\u00e3o mais inteligente.<\/p>\n\n\n\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Como o Dashboard capacita sua equipe<\/h4>\n\n\n\n<p>Projetado para <strong>agentes e supervisores<\/strong>, o Real-Time Dashboard oferece uma vis\u00e3o clara e f\u00e1cil de usar da atividade de chamadas de <a href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/blog\/chamadas-de-entrada-x-chamadas-de-saida-definicao-e-principais-diferencas\/\">entrada e sa\u00edda<\/a> em uma guia dedicada separada do <a href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/software-de-call-center-com-estatisticas\/\">CloudTalk Analytics<\/a>. <br\/><br\/>Os dados s\u00e3o segmentados por agentes individuais, filas de chamadas e tend\u00eancias de desempenho, permitindo que as equipes acompanhem o progresso, tomem decis\u00f5es estrat\u00e9gicas e ofere\u00e7am uma experi\u00eancia excepcional ao cliente com facilidade.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/teste-gratuito-de-14-dias-do-cloudtalk\/\">Experimente gratuitamente<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/agende-uma-demo\/\">Contato com vendas<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1.png\" alt=\"\" class=\"wp-image-294062\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1.png 2560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1-300x300.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1-1024x1024.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1-150x150.png 150w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1-768x768.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1-1536x1536.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1-2048x2048.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1-1080x1080.png 1080w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1-742x742.png 742w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1-428x428.png 428w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1-424x424.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.run4IghGPYlTmQ_A_327938c9-a6ac-4f41-bf97-25c48c1b15a7-1-88x88.png 88w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\"><strong>Acompanhe as principais m\u00e9tricas para melhorar o desempenho do call center<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list tick-default-primary\">\n<li>1. <strong>Volume e status das chamadas:<\/strong> Rastreia a atividade de chamadas em tempo real, incluindo chamadas recebidas, ativas e abandonadas. Ajuda as equipes a gerenciar a carga de trabalho e os tempos de fila. <\/li>\n\n\n\n<li>2. <strong>Desempenho do agente:<\/strong> Monitora a atividade individual do agente, mostrando quem est\u00e1 dispon\u00edvel em uma chamada ou no trabalho p\u00f3s-chamada. Esses dados ajudam os supervisores a equilibrar as atividades e fornecer suporte. <\/li>\n\n\n\n<li>3. <strong>Tempos de espera do cliente:<\/strong> Exibe quanto tempo os clientes est\u00e3o esperando antes de entrar em contato com um agente. Se voc\u00ea mantiver isso vis\u00edvel, garantir\u00e1 um atendimento imediato e ajudar\u00e1 a evitar a frustra\u00e7\u00e3o do cliente. <\/li>\n\n\n\n<li>4. <strong>M\u00e9tricas de resolu\u00e7\u00e3o e satisfa\u00e7\u00e3o:<\/strong> Mede como os problemas dos clientes s\u00e3o resolvidos na primeira chamada e acompanha os \u00edndices de satisfa\u00e7\u00e3o dos clientes.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/teste-gratuito-de-14-dias-do-cloudtalk\/\">Experimente gratuitamente<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/agende-uma-demo\/\">Contato com vendas<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1.png\" alt=\"\" class=\"wp-image-294073\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1.png 2560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1-300x300.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1-1024x1024.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1-150x150.png 150w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1-768x768.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1-1536x1536.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1-2048x2048.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1-1080x1080.png 1080w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1-742x742.png 742w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1-428x428.png 428w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1-424x424.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_2bccea24-1bb0-421a-ab8a-60edf4a13f7b-1-88x88.png 88w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-icon-cards-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">Recursos<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Outros recursos que voc\u00ea pode gostar<\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/icon-group-reporting.svg\" alt=\"\" class=\"wp-image-184011\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Relat\u00f3rios de grupo<\/h4>\n\n\n\n<p>D\u00ea aos seus gerentes visibilidade total sobre o desempenho de suas equipes e as ferramentas para identificar o que, quando e como melhorar.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/group-reporting\/\">Saiba mais<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-wallboard.svg\" alt=\"\" class=\"wp-image-182654\"\/><\/figure>\n\n\n\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-badge-color-gray-md\">Recurso principal<\/span>\n\n\n\n<h4 class=\"wp-block-heading\">Painel de parede<\/h4>\n\n\n\n<p>Mostre o desempenho em tempo real e as m\u00e9tricas do call center para toda a sua equipe &#8211; ao vivo e em v\u00e1rios formatos diferentes.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/wallboard-tenha-uma-imagem-ao-vivo-do-que-esta-acontecendo-no-seu-call-center-baseado-em-nuvem\/\">Saiba mais<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/icon-user-management.svg\" alt=\"\" class=\"wp-image-184036\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Gerenciamento de usu\u00e1rios<\/h4>\n\n\n\n<p>Fa\u00e7a upload de usu\u00e1rios, atribua permiss\u00f5es e gerencie filas de chamadas e estrat\u00e9gias de toque em massa, sem nenhum esfor\u00e7o extra.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/user-management\/\">Saiba mais<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-analytics.svg\" alt=\"\" class=\"wp-image-183062\"\/><\/figure>\n\n\n\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-badge-color-gray-md\">Recurso principal<\/span>\n\n\n\n<h4 class=\"wp-block-heading\">An\u00e1lises<\/h4>\n\n\n\n<p>Acesse dados centralizados sobre o desempenho de seus agentes ou estat\u00edsticas de chamadas e use-os para otimizar e refinar sua estrat\u00e9gia.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/software-de-call-center-com-estatisticas\/\">Saiba mais<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group faq-section-accordion-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Perguntas frequentes<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Tudo o que voc\u00ea precisa saber sobre o produto e o faturamento.<\/p>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">O que \u00e9 um painel de controle de call center?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>O painel de controle do call center \u00e9 uma ferramenta de relat\u00f3rio que exibe <a href=\"https:\/\/www.cloudtalk.io\/analytics\/\" data-type=\"link\" data-id=\"https:\/\/www.cloudtalk.io\/analytics\/\" target=\"_blank\" rel=\"noopener\">m\u00e9tricas e KPIs do call center<\/a>. Ele permite que os gerentes e as equipes monitorem e otimizem <a href=\"https:\/\/www.cloudtalk.io\/blog\/how-to-improve-call-center-agent-performance\/\" target=\"_blank\" rel=\"noopener\">o desempenho<\/a> em tempo real. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Quais s\u00e3o os benef\u00edcios de um painel de controle do call center?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Os benef\u00edcios s\u00e3o:<br \/>&#8211; Insights abrangentes e em tempo real sobre seus neg\u00f3cios<br \/>&#8211; Aumento da <a href=\"https:\/\/www.cloudtalk.io\/blog\/8-proven-methods-for-increasing-productivity-in-your-remote-customer-service-team\/\" target=\"_blank\" rel=\"noopener\">produtividade<\/a> e da motiva\u00e7\u00e3o dos agentes<br \/>&#8211; \u00d3tima fonte para <a href=\"https:\/\/www.cloudtalk.io\/blog\/the-importance-of-data-driven-decisions-in-sales-customer-service\/\" target=\"_blank\" rel=\"noopener\">decis\u00f5es baseadas em dados<\/a><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Como funciona um Dashboard em tempo real?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Um painel de controle <a href=\"https:\/\/www.cloudtalk.io\/blog\/contact-center-vs-call-center-the-ultimate-comparison\/\" target=\"_blank\" rel=\"noopener\">de call center<\/a> oferece acesso instant\u00e2neo a m\u00e9tricas essenciais. Por meio de gr\u00e1ficos, tabelas, notifica\u00e7\u00f5es e outras estat\u00edsticas, voc\u00ea tem tudo o que precisa para identificar os pontos fortes e fracos da sua empresa. O rastreamento de informa\u00e7\u00f5es ajuda voc\u00ea a reduzir <a href=\"https:\/\/www.cloudtalk.io\/blog\/all-you-need-to-know-about-aht-average-handle-time\/\" target=\"_blank\" rel=\"noopener\">o tempo de atendimento de chamadas<\/a>, cumprir acordos de n\u00edvel de servi\u00e7o e aumentar <a href=\"https:\/\/www.cloudtalk.io\/blog\/11-proven-ways-to-improve-customer-satisfaction\/\" target=\"_blank\" rel=\"noopener\">a satisfa\u00e7\u00e3o do cliente<\/a>.  <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group faq-section-still-have-questions\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group avatars-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png\" alt=\"\" class=\"wp-image-294036\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"119\" height=\"119\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png\" alt=\"\" class=\"wp-image-294037\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png 119w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-88x88.png 88w\" sizes=\"auto, (max-width: 119px) 100vw, 119px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png\" alt=\"\" class=\"wp-image-294038\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Voc\u00ea ainda tem d\u00favidas?<\/h4>\n\n\n\n<p class=\"has-text-align-center\">N\u00e3o consegue encontrar a resposta que voc\u00ea est\u00e1 procurando? Converse com nossa equipe. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/agende-uma-demo\/\">Entre em contato<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group cta-section simple-centered dark\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Pronto para come\u00e7ar?<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Junte-se a mais de 4,000+ empresas modernas que j\u00e1 confiam no CloudTalk para ter MAIS e MELHORES chamadas.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/teste-gratuito-de-14-dias-do-cloudtalk\/\">Experimente gratuitamente<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/agende-uma-demo\/\">Contato com vendas<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Veja todos os dados em Um painel de controle em tempo real Monitore o batimento card\u00edaco de sua central de atendimento. Obtenha dados ao vivo, an\u00e1lises instant\u00e2neas e percep\u00e7\u00f5es acion\u00e1veis. O Dashboard do CloudTalk transforma a confus\u00e3o em clareza, permitindo que voc\u00ea otimize o desempenho em tempo real. O poder dos dados em um relance [&hellip;]<\/p>\n","protected":false},"author":142,"featured_media":184686,"parent":65523,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-no-top-padding.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-312435","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/pages\/312435","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/users\/142"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/comments?post=312435"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/pages\/312435\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/pages\/65523"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/media\/184686"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/media?parent=312435"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/ct-post-type?post=312435"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}