{"id":31227,"date":"2022-02-24T19:18:37","date_gmt":"2022-02-24T17:18:37","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/software-de-call-center-virtual\/"},"modified":"2025-03-31T14:19:51","modified_gmt":"2025-03-31T12:19:51","slug":"software-de-call-center-virtual","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/pt-br\/software-de-call-center-virtual\/","title":{"rendered":"Software de central de atendimento virtual"},"content":{"rendered":"\n<div class=\"wp-block-group homepage-atf-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h1 class=\"wp-block-heading\">Torne o trabalho remoto muito f\u00e1cil<\/h1>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Configure n\u00fameros locais em 160 pa\u00edses para agentes remotos e mantenha uma supervis\u00e3o eficaz com ferramentas que permitem que voc\u00ea monitore o desempenho de qualquer lugar. CloudTalkO software global de central de atendimento virtual da empresa traz automa\u00e7\u00e3o e intelig\u00eancia para equipes remotas com:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hist\u00f3rico e tempo real agent e an\u00e1lise de equipe<\/li>\n\n\n\n<li>Intelig\u00eancia de conversa\u00e7\u00e3o de IA para insights automatizados<\/li>\n\n\n\n<li>Integra\u00e7\u00f5es de CRM e helpdesk para visibilidade completa<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/agende-uma-demo\/\">Contato com vendas<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column image-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large block-visibility-hide-large-screen block-visibility-hide-medium-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"886\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-1024x886.png\" alt=\"\" class=\"wp-image-213731\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-1024x886.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-300x260.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-768x665.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-857x742.png 857w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-494x428.png 494w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-424x367.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-131x113.png 131w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-88x76.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1.png 1072w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large block-visibility-hide-small-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"886\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-1024x886.png\" alt=\"\" class=\"wp-image-213731\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-1024x886.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-300x260.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-768x665.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-857x742.png 857w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-494x428.png 494w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-424x367.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-131x113.png 131w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-88x76.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1.png 1072w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group trusted-by\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ds2-slider basic-carousel seven-item\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-extended\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Mais de 4,000 empresas usam CloudTalk para ter MAIS e MELHORES chamadas<\/p>\n\n\n\n<div class=\"wp-block-group stage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1654\" height=\"626\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde.png\" alt=\"\" class=\"wp-image-210739\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde.png 1654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-300x114.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-1024x388.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-768x291.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-1536x581.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-1320x500.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-760x288.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-424x160.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-200x76.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-88x33.png 88w\" sizes=\"auto, (max-width: 1654px) 100vw, 1654px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160.png\" alt=\"\" class=\"wp-image-157909\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160.png 320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160-300x150.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160-200x100.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160-160x80.png 160w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160-270x135.png 270w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160-64x32.png 64w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"97\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glamira.svg\" alt=\"\" class=\"wp-image-228937\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"98\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Revolut.svg\" alt=\"\" class=\"wp-image-229165\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"110\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/DHL.svg\" alt=\"\" class=\"wp-image-232759\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"92\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Rakuten.svg\" alt=\"\" class=\"wp-image-229146\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"92\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/Glovo.svg\" alt=\"\" class=\"wp-image-288304\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Hostinger.svg\" alt=\"\" class=\"wp-image-228994\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Mercedes.png\" alt=\"\" class=\"wp-image-229013\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Mercedes.png 160w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Mercedes-88x44.png 88w\" sizes=\"auto, (max-width: 160px) 100vw, 160px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"117\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/CoachHub.svg\" alt=\"\" class=\"wp-image-228804\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/10\/TechMahindra@2x.png\" alt=\"Logotipo da Tech Mahindra\" class=\"wp-image-127\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/10\/TechMahindra@2x.png 320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/10\/TechMahindra@2x-300x150.png 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"234\" height=\"80\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/logo-greenpeace.png\" alt=\"\" class=\"wp-image-281247\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/logo-greenpeace.png 234w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/logo-greenpeace-200x68.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/logo-greenpeace-88x30.png 88w\" sizes=\"auto, (max-width: 234px) 100vw, 234px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"80\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Fujitsu.png\" alt=\"\" class=\"wp-image-228918\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Fujitsu.png 150w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Fujitsu-88x47.png 88w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>81.7%<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"204\" height=\"80\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x.png\" alt=\"\" class=\"wp-image-227441\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x.png 204w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x-200x78.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x-88x35.png 88w\" sizes=\"auto, (max-width: 204px) 100vw, 204px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Aumento do volume de chamadas<\/h4>\n\n\n\n<p>O volume de chamadas aumentou 81,7%\u2191, as chamadas perdidas aumentaram 23,7%\u2193.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>2.5X<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/poliglota-logo.png\" alt=\"\" class=\"wp-image-205947\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Taxa de sucesso de sa\u00edda<\/h4>\n\n\n\n<p>Dobrou o sucesso de suas sa\u00eddas e reduziu pela metade os neg\u00f3cios perdidos.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>80%<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"236\" height=\"74\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars.png\" alt=\"\" class=\"wp-image-189907\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars.png 236w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars-200x63.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars-88x28.png 88w\" sizes=\"auto, (max-width: 236px) 100vw, 236px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Diminui\u00e7\u00e3o do tempo de espera<\/h4>\n\n\n\n<p>Os tempos de espera foram reduzidos em 80% e o tempo de atendimento de chamadas em 25%.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solutions-benefits\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Equipes remotas ganham com a gente<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/NameCall-Quallity.svg\" alt=\"\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Crie uma presen\u00e7a local no <br\/>em qualquer lugar<\/h5>\n\n\n\n<p>Obtenha n\u00fameros locais em 160 pa\u00edses, para que seus agentes remotos pare\u00e7am locais para customers em todo o mundo. Mostre um rosto profissional sem precisar de escrit\u00f3rios f\u00edsicos.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/NameProductivity.svg\" alt=\"\" style=\"width:50px\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Economize nos custos e <br\/>dimensione sem esfor\u00e7o<\/h5>\n\n\n\n<p>Reduza as tarifas internacionais com pacotes de minutos e recursos essenciais. Adicione n\u00fameros e membros da equipe sem esfor\u00e7o, mantendo as conex\u00f5es perfeitas e os custos baixos. <\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/NameCall.svg\" alt=\"\" class=\"wp-image-206760\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Monitore e alinhe <br\/>equipes remotas<\/h5>\n\n\n\n<p>Nosso software de call center virtual oferece intelig\u00eancia de conversa\u00e7\u00e3o com IA, an\u00e1lises detalhadas e integra\u00e7\u00e3o de CRM para monitorar o desempenho e manter a qualidade.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group homepage-who-we-help-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-with-anchors\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">COMO AJUDAMOS<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Recursos favoritos das equipes remotas<\/h2>\n\n\n\n<div class=\"wp-block-group anchors-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<ul class=\"wp-block-list\">\n<li><a   href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/\">Alcance global<\/a><\/li>\n\n\n\n<li><a   href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/\">Opera\u00e7\u00f5es remotas<\/a><\/li>\n\n\n\n<li><a   href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/\">An\u00e1lise da equipe<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group options-slider\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Chamada global sem dor.<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Sales Dialer:<\/strong> 2X o volume de chamadas de sa\u00edda enquanto os agentes remotos trabalham de qualquer lugar. Nosso software de contact center virtual automatiza a discagem para que sua equipe passe mais tempo conversando. <\/li>\n\n\n\n<li><strong>Roteamento inteligente:<\/strong> Encaminhe automaticamente o customers para o agent remoto certo com base em habilidades, localiza\u00e7\u00e3o ou disponibilidade, ajudando as equipes remotas a lidar com chamadas de entrada e sa\u00edda.<\/li>\n\n\n\n<li><strong>Alcance global:<\/strong> Implante uma presen\u00e7a local em 160 pa\u00edses. D\u00ea \u00e0 sua central de atendimento outbound uma vantagem competitiva com taxas de atendimento 40% mais altas por meio de n\u00fameros locais. <\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/agende-uma-demo\/\">Contato com vendas<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-869x1024.png\" alt=\"\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Administre seu neg\u00f3cio de qualquer lugar.<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Call Flow Designer: <\/strong>Crie fluxos de chamadas personalizados que direcionem o customers para o membro certo da equipe, sempre.<\/li>\n\n\n\n<li><strong>Distribui\u00e7\u00e3o de chamadas com base em habilidades: <\/strong>Equilibre automaticamente a carga de trabalho entre sua equipe remota com base na disponibilidade e nas habilidades<strong>.<\/strong><\/li>\n\n\n\n<li><strong>Seguran\u00e7a e conformidade: <\/strong>Seguran\u00e7a de n\u00edvel empresarial sem a complexidade empresarial. Mantenha as chamadas e os dados seguros. <\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/agende-uma-demo\/\">Contato com vendas<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-869x1024.png\" alt=\"\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Visibilidade em tempo real de todas as chamadas.<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Acompanhamento de desempenho:<\/strong> Monitore o sucesso da equipe remota historicamente ou em tempo real. Nossa solu\u00e7\u00e3o de call center virtual oferece insights instant\u00e2neos sobre a qualidade das chamadas e os tempos de resposta. <\/li>\n\n\n\n<li><strong>Garantia de qualidade:<\/strong> Analise as chamadas gravadas para treinamento e conformidade. Ajude os agentes remotos a melhorar a experi\u00eancia do cliente com intelig\u00eancia de conversa\u00e7\u00e3o de IA. <\/li>\n\n\n\n<li><strong>Coordena\u00e7\u00e3o de equipes:<\/strong> Acompanhe a disponibilidade dos agentes em todos os fusos hor\u00e1rios. Os pain\u00e9is de status do agente mostram quem est\u00e1 ativo, em chamadas ou precisa de suporte. <\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/agende-uma-demo\/\">Contato com vendas<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-IT-and-operations-869x1024.png\" alt=\"\"\/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solutions-image-text\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Por qu\u00ea? CloudTalk<\/h2>\n\n\n\n<p class=\"has-text-align-center\">N\u00f3s entendemos: h\u00e1 muitas op\u00e7\u00f5es por a\u00ed. Ent\u00e3o, por que CloudTalk? <\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp1\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-1024x670.png\" alt=\"\" class=\"wp-image-257411\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">Criado para equipes remotas<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">As equipes remotas confiam em n\u00f3s para entregar resultados<\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><\/h5>\n\n\n\n<p>Transforme equipes dispersas em uma for\u00e7a de vendas unificada.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Nosso software de call center virtual elimina as barreiras t\u00e9cnicas para que os agentes remotos se concentrem no que \u00e9 importante: ter conversas ao vivo.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp2\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">160+ N\u00fameros locais<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Sua equipe remota pode alcan\u00e7ar clientes potenciais globais? Agora voc\u00ea pode. <\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><\/h5>\n\n\n\n<p>Voc\u00ea quer aumentar o sucesso das vendas remotas? Comece com uma presen\u00e7a local inigual\u00e1vel. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Nossa solu\u00e7\u00e3o de contact center virtual d\u00e1 \u00e0s equipes distribu\u00eddas credibilidade local em 160 pa\u00edses, com o apoio de uma estrat\u00e9gia de v\u00e1rias operadoras e infraestrutura descentralizada de SIP para obter a melhor qualidade de chamada em qualquer lugar.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Quando os agentes remotos aparecem como n\u00fameros locais, os clientes potenciais respondem com 40% mais frequ\u00eancia. Permita que sua equipe de call center outbound se concentre em conversas, n\u00e3o em desafios de conex\u00e3o. <\/p>\n\n\n\n<div class=\"wp-block-group solutions-testimonial-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"text\">Nosso volume de chamadas triplicou em apenas dois anos, de cerca de 10.000 chamadas para 30.000 por trimestre e, com o CloudTalk, agora podemos lidar facilmente com toda essa comunica\u00e7\u00e3o. Foi uma excelente escolha. <\/p>\n\n\n\n<div class=\"wp-block-columns ratings is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"author\"><strong>Frederico Lopes<\/strong>, diretor de atendimento ao cliente da DiscoverCars<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size has-small-font-size\"><a class=\"wp-block-button__link wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/call-quality-at-cloudtalk\/\">Melhorar a qualidade da chamada<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-1024x670.png\" alt=\"\" class=\"wp-image-221877\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp3\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-1024x670.png\" alt=\"\" class=\"wp-image-241214\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">F\u00e1cil de aprender e usar<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Sucesso da equipe remota sem a curva de aprendizado<\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><\/h5>\n\n\n\n<p>Nossa solu\u00e7\u00e3o de call center virtual coloca recursos poderosos em uma interface intuitiva que simplesmente funciona.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Acreditamos que as equipes remotas precisam de clareza, n\u00e3o de complexidade. Nosso software de call center virtual oferece aos agentes distribu\u00eddos as ferramentas para se destacarem desde o primeiro dia, enquanto os gerentes obt\u00eam insights em tempo real em todos os locais. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp2\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">Integrado com seus sistemas<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Funciona com seu CRM, helpdesk e muito mais<\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><\/h5>\n\n\n\n<p>Fa\u00e7a com que seu contact center na nuvem se encaixe perfeitamente em ferramentas como seu CRM e software de suporte.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>CloudTalkre\u00fane o hist\u00f3rico do cliente, as anota\u00e7\u00f5es e os detalhes da chamada para obter um contexto completo de cada chamada e atualiza os registros automaticamente para manter tudo preciso.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Com tudo em uma \u00fanica visualiza\u00e7\u00e3o, os agentes remotos podem mergulhar nas chamadas sem perder o ritmo, e os gerentes podem acompanhar facilmente cada intera\u00e7\u00e3o. Para as equipes remotas, ter uma vis\u00e3o completa \u00e9 fundamental, e o CloudTalk garante que nada passe despercebido. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-1024x670.png\" alt=\"\" class=\"wp-image-243915\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover is-light solution-cta-banner block-visibility-hide-large-screen block-visibility-hide-medium-screen\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-201699\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/solution-cta-banner-mobile.png\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Transforme equipes dispersas em <br\/>motores de receita com <br\/>insights baseados em IA<\/h2>\n\n\n\n<p>Os gerentes remotos economizam 25 horas por semana, enquanto os agentes distribu\u00eddos lidam com 20 chamadas de sa\u00edda a mais &#8211; tudo isso gra\u00e7as \u00e0 an\u00e1lise baseada em IA e aos fluxos de trabalho automatizados que eliminam as tarefas manuais.  <\/p>\n\n\n\n<p>Capture automaticamente sentimentos, taxas de conversa\u00e7\u00e3o\/escuta, t\u00f3picos e destaques de chamadas e forne\u00e7a aos agentes remotos o contexto de que eles precisam.  <\/p>\n\n\n\n<p>Al\u00e9m disso, com a an\u00e1lise multil\u00edngue baseada em IA, os gerentes podem rastrear momentos importantes, fornecer feedback direcionado em v\u00e1rios idiomas e identificar comportamentos vencedores para proporcionar experi\u00eancias s\u00f3lidas aos clientes em todas as chamadas.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/inteligencia-de-conversacao-com-tecnologia-de-ia\/\">Explorar a IA<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover is-light solution-cta-banner block-visibility-hide-small-screen\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-201711\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/solution-cta-banner.png\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Transforme equipes dispersas em <br\/>motores de receita com <br\/>insights baseados em IA<\/h2>\n\n\n\n<p>Os gerentes remotos economizam 25 horas por semana, enquanto os agentes distribu\u00eddos lidam com 20 chamadas de sa\u00edda a mais &#8211; tudo isso gra\u00e7as \u00e0 an\u00e1lise baseada em IA e aos fluxos de trabalho automatizados que eliminam as tarefas manuais.  <\/p>\n\n\n\n<p>Capture automaticamente sentimentos, taxas de conversa\u00e7\u00e3o\/escuta, t\u00f3picos e destaques de chamadas e forne\u00e7a aos agentes remotos o contexto de que eles precisam.  <\/p>\n\n\n\n<p>Al\u00e9m disso, com a an\u00e1lise multil\u00edngue baseada em IA, os gerentes podem rastrear momentos importantes, fornecer feedback direcionado em v\u00e1rios idiomas e identificar comportamentos vencedores para proporcionar experi\u00eancias s\u00f3lidas aos clientes em todas as chamadas.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/inteligencia-de-conversacao-com-tecnologia-de-ia\/\">Explorar a IA<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solution-faqs has-neutral-grey-50-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Perguntas frequentes<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>O que \u00e9 um software de call center virtual?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>O software de call center virtual \u00e9 uma ferramenta de comunica\u00e7\u00e3o baseada em nuvem que permite \u00e0s empresas gerenciar remotamente suas opera\u00e7\u00f5es de atendimento ao cliente. Normalmente, ele inclui recursos como roteamento de chamadas, URA e grava\u00e7\u00e3o de chamadas, permitindo que as empresas ofere\u00e7am suporte de alta qualidade de qualquer lugar. Confira uma lista de provedores <a href=\"https:\/\/www.cloudtalk.io\/blog\/the-ultime-call-center-solution-list\/\" target=\"_blank\" rel=\"noopener\">aqui<\/a>.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Como escolher o melhor software de call center virtual?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u00c9 importante que voc\u00ea considere fatores como custo, escalabilidade, integra\u00e7\u00e3o com outras ferramentas e facilidade de uso. Procure uma plataforma que ofere\u00e7a recursos como roteamento de chamadas, URA e grava\u00e7\u00e3o de chamadas, bem como recursos de an\u00e1lise e gera\u00e7\u00e3o de relat\u00f3rios. Leia nosso artigo sobre <a href=\"https:\/\/www.cloudtalk.io\/blog\/complete-call-center-software-buyer-s-guide\/\" target=\"_blank\" rel=\"noopener\">como escolher o melhor software de call center virtual<\/a>.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1683213267012\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Qual \u00e9 a diferen\u00e7a entre um call center virtual e um call center tradicional?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Diferentemente de um call center tradicional, um call center virtual permite que os agentes trabalhem remotamente. Tudo o que eles precisam s\u00e3o fones de ouvido e uma conex\u00e3o com a Internet. Isso significa que as empresas podem recrutar os melhores talentos de todo o mundo, sem serem restringidas pela localiza\u00e7\u00e3o geogr\u00e1fica.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1683213285119\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Como funciona uma central de atendimento virtual?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Os agentes usam software baseado em nuvem para se comunicar com customers. O software normalmente inclui <a href=\"https:\/\/www.cloudtalk.io\/blog\/5-smart-call-center-software-features-you-should-leverage\/\" target=\"_blank\" rel=\"noopener\">recursos<\/a> como roteamento de chamadas, IVR e grava\u00e7\u00e3o de chamadas, bem como recursos de an\u00e1lise e relat\u00f3rios. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711470454726\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Como fa\u00e7o para criar uma central de atendimento virtual?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Voc\u00ea precisar\u00e1 escolher a plataforma de software correta, configurar seu sistema telef\u00f4nico e estabelecer processos para gerenciar e treinar agentes remotos. Voc\u00ea tamb\u00e9m precisar\u00e1 garantir que tenha conectividade adequada com a Internet e medidas de seguran\u00e7a de dados em vigor. Preparamos um <a href=\"https:\/\/www.cloudtalk.io\/blog\/how-to-start-a-virtual-call-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">guia passo a passo para voc\u00ea configurar um contact center virtual<\/a>.   D\u00ea uma olhada!<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711470468042\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Como voc\u00ea gerencia uma central de atendimento virtual?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/www.cloudtalk.io\/blog\/10-proven-strategies-for-effective-call-center-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">O gerenciamento de uma central de atendimento virtual<\/a> exige comunica\u00e7\u00e3o eficaz, lideran\u00e7a forte e as ferramentas certas. \u00c9 importante estabelecer expectativas claras para os agentes remotos, oferecer treinamento e suporte cont\u00ednuos e monitorar as m\u00e9tricas de desempenho para garantir que a central de atendimento atinja suas metas. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711470492326\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Como as solu\u00e7\u00f5es de call center virtual podem melhorar a experi\u00eancia do cliente?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>As solu\u00e7\u00f5es de contact center na nuvem podem <a href=\"https:\/\/www.cloudtalk.io\/blog\/how-to-improve-customer-experience-cx\/\" target=\"_blank\" rel=\"noreferrer noopener\">melhorar a experi\u00eancia do cliente<\/a> de v\u00e1rias maneiras, inclusive fornecendo um atendimento mais r\u00e1pido e eficiente, aumentando as taxas de resolu\u00e7\u00e3o na primeira chamada e oferecendo v\u00e1rios canais de comunica\u00e7\u00e3o. Elas tamb\u00e9m permitem que as empresas aumentem ou diminuam a escala facilmente, conforme necess\u00e1rio, e recrutem os melhores talentos de qualquer lugar do mundo. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711483976695\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Como voc\u00ea pode fazer a transi\u00e7\u00e3o de um call center local para um virtual?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>A transi\u00e7\u00e3o de um <a href=\"https:\/\/www.cloudtalk.io\/blog\/the-ultime-call-center-solution-list\/\" target=\"_blank\" rel=\"noreferrer noopener\">call center local<\/a> para um call center virtual exige planejamento e execu\u00e7\u00e3o cuidadosos. \u00c9 importante escolher a plataforma de software correta, treinar agentes remotos de forma eficaz e estabelecer processos claros de comunica\u00e7\u00e3o e colabora\u00e7\u00e3o. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711483997294\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Quanto custa o software de call center virtual?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>O CloudTalk leads a linha de softwares dispon\u00edveis, com planos que variam de US$ 25 para o plano Starter a US$ 50 para o plano Expert, o mais abrangente.<br \/>\nVerifique o detalhamento de pre\u00e7os neste <a href=\"https:\/\/www.cloudtalk.io\/blog\/how-much-does-call-center-software-cost\/\" target=\"_blank\" rel=\"noreferrer noopener\">artigo<\/a> ou em nossa <a href=\"https:\/\/www.cloudtalk.io\/pricing\/\" target=\"_blank\" rel=\"noreferrer noopener\">p\u00e1gina de pre\u00e7os<\/a>. <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover cloudtalk-cta\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-170641\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/cs-cta-background.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color\">CloudTalk \u00e9 uma solu\u00e7\u00e3o orientada por data para proporcionar uma experi\u00eancia excepcional ao cliente, e a intelig\u00eancia \u00e9 uma parte fundamental dela.<\/h2>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color\">Agende uma demonstra\u00e7\u00e3o hoje mesmo e descubra por si mesmo.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/agende-uma-demo\/\">Agende uma demo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Torne o trabalho remoto muito f\u00e1cil Configure n\u00fameros locais em pa\u00edses para agentes remotos e mantenha uma supervis\u00e3o eficaz com ferramentas que permitem que voc\u00ea monitore o desempenho de qualquer lugar. CloudTalkO software global de central de atendimento virtual da empresa traz automa\u00e7\u00e3o e intelig\u00eancia para equipes remotas com: Mais de empresas usam CloudTalk para [&hellip;]<\/p>\n","protected":false},"author":37,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-solution_by_team_v2.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-31227","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/pages\/31227","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/comments?post=31227"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/pages\/31227\/revisions"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/media?parent=31227"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/ct-post-type?post=31227"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}