{"id":29291,"date":"2022-02-23T20:17:47","date_gmt":"2022-02-23T18:17:47","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/software-de-call-center-inbound-software-de-contact-center\/"},"modified":"2024-11-29T19:08:59","modified_gmt":"2024-11-29T17:08:59","slug":"software-de-call-center-inbound-software-de-contact-center","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/pt-br\/software-de-call-center-inbound-software-de-contact-center\/","title":{"rendered":"Software de call center inbound para um suporte ao cliente excepcional"},"content":{"rendered":"\n<div class=\"wp-block-group homepage-atf-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h1 class=\"wp-block-heading\">Fa\u00e7a com que cada chamada de suporte para <br\/>conte para voc\u00ea<\/h1>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Ajude a sua equipe a oferecer suporte \u00e1gil e de alta qualidade, atingindo as metas de SLA e reduzindo as chamadas perdidas. Obtenha as ferramentas de que voc\u00ea precisa para manter os clientes satisfeitos e os agentes produtivos. <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reduza as chamadas perdidas com o roteamento inteligente  <\/li>\n\n\n\n<li>Monitore a atividade e o desempenho em tempo real<\/li>\n\n\n\n<li>Use a intelig\u00eancia de conversa\u00e7\u00e3o de IA para obter insights sobre as chamadas<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/agende-uma-demo\/\">Contato com vendas<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column image-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full block-visibility-hide-large-screen block-visibility-hide-medium-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"1072\" height=\"928\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1.png\" alt=\"\" class=\"wp-image-213718\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1.png 1072w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-300x260.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-1024x886.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-768x665.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-857x742.png 857w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-494x428.png 494w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-424x367.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-131x113.png 131w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-88x76.png 88w\" sizes=\"auto, (max-width: 1072px) 100vw, 1072px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full block-visibility-hide-small-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"1072\" height=\"928\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1.png\" alt=\"\" class=\"wp-image-213718\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1.png 1072w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-300x260.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-1024x886.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-768x665.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-857x742.png 857w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-494x428.png 494w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-424x367.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-131x113.png 131w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-88x76.png 88w\" sizes=\"auto, (max-width: 1072px) 100vw, 1072px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group trusted-by\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-extended\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center\">Mais de 4,000 empresas usam o CloudTalk para ter MAIS e MELHORES chamadas<\/p>\n\n\n<div class='white' style='background:rgba(0,0,0,0); border:solid 0px rgba(0,0,0,0); border-radius:0px; padding:0px 0px 0px 0px;'>\n<div id='slider_165638' class='owl-carousel sa_owl_theme autohide-arrows' data-slider-id='slider_165638' style='visibility:hidden;'>\n<div id='slider_165638_slide01' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Revolut.svg&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide02' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/DHL.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide03' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Rakuten.svg&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide04' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide05' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Uber-logo.svg&quot;); background-position:center center; background-size:contain; 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class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Mercedes.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide10' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/CoachHub.svg&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide11' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Tech.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide12' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/logo-greenpeace.png&quot;); background-position:center center; background-size:contain; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide13' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Fujitsu.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<\/div>\n<\/div>\n<script type='text\/javascript'>\n\tjQuery(document).ready(function() {\n\t\tjQuery('#slider_165638').owlCarousel({\n\t\t\tresponsive:{\n\t\t\t\t0:{ items:2 },\n\t\t\t\t480:{ items:3 },\n\t\t\t\t768:{ items:4 },\n\t\t\t\t980:{ items:5 },\n\t\t\t\t1200:{ items:6 },\n\t\t\t\t1500:{ items:7 }\n\t\t\t},\n\t\t\tautoplay : true,\n\t\t\tautoplayTimeout : 2000,\n\t\t\tautoplayHoverPause : false,\n\t\t\tsmartSpeed : 2000,\n\t\t\tfluidSpeed : 2000,\n\t\t\tautoplaySpeed : 2000,\n\t\t\tnavSpeed : 2000,\n\t\t\tdotsSpeed : 2000,\n\t\t\tloop : true,\n\t\t\tnav : false,\n\t\t\tnavText : ['Previous','Next'],\n\t\t\tdots : false,\n\t\t\tresponsiveRefreshRate : 200,\n\t\t\tslideBy : 1,\n\t\t\tmergeFit : true,\n\t\t\tautoHeight : false,\n\t\t\tmouseDrag : true,\n\t\t\ttouchDrag : true\n\t\t});\n\t\tjQuery('#slider_165638').css('visibility', 'visible');\n\t\tsa_resize_slider_165638();\n\t\twindow.addEventListener('resize', sa_resize_slider_165638);\n\t\tfunction sa_resize_slider_165638() {\n\t\t\tvar min_height = '50';\n\t\t\tvar win_width = jQuery(window).width();\n\t\t\tvar slider_width = jQuery('#slider_165638').width();\n\t\t\tif (win_width < 480) {\n\t\t\t\tvar slide_width = slider_width \/ 2;\n\t\t\t} else if (win_width < 768) {\n\t\t\t\tvar slide_width = slider_width \/ 3;\n\t\t\t} else if (win_width < 980) {\n\t\t\t\tvar slide_width = slider_width \/ 4;\n\t\t\t} else if (win_width < 1200) {\n\t\t\t\tvar slide_width = 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0);\n\t\t});\n\t\tjQuery('.slider_165638_goto2').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 1);\n\t\t});\n\t\tjQuery('.slider_165638_goto3').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 2);\n\t\t});\n\t\tjQuery('.slider_165638_goto4').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 3);\n\t\t});\n\t\tjQuery('.slider_165638_goto5').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 4);\n\t\t});\n\t\tjQuery('.slider_165638_goto6').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 5);\n\t\t});\n\t\tjQuery('.slider_165638_goto7').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 6);\n\t\t});\n\t\tjQuery('.slider_165638_goto8').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 7);\n\t\t});\n\t\tjQuery('.slider_165638_goto9').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 8);\n\t\t});\n\t\tjQuery('.slider_165638_goto10').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 9);\n\t\t});\n\t\tjQuery('.slider_165638_goto11').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 10);\n\t\t});\n\t\tjQuery('.slider_165638_goto12').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 11);\n\t\t});\n\t\tjQuery('.slider_165638_goto13').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 12);\n\t\t});\n\t\tvar resize_165638 = jQuery('.owl-carousel');\n\t\tresize_165638.on('initialized.owl.carousel', function(e) {\n\t\t\tif (typeof(Event) === 'function') {\n\t\t\t\twindow.dispatchEvent(new Event('resize'));\n\t\t\t} else {\n\t\t\t\tvar evt = window.document.createEvent('UIEvents');\n\t\t\t\tevt.initUIEvent('resize', true, false, window, 0);\n\t\t\t\twindow.dispatchEvent(evt);\n\t\t\t}\n\t\t});\n\t});\n<\/script>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>81.7%<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"204\" height=\"80\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x.png\" alt=\"\" class=\"wp-image-227441\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x.png 204w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x-200x78.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x-88x35.png 88w\" sizes=\"auto, (max-width: 204px) 100vw, 204px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Aumento do volume de chamadas<\/h4>\n\n\n\n<p>O volume de chamadas aumentou 81,7%\u2191, as chamadas perdidas aumentaram 23,7%\u2193.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>2.5X<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/poliglota-logo.png\" alt=\"\" class=\"wp-image-205947\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Taxa de sucesso de sa\u00edda<\/h4>\n\n\n\n<p>Dobrou o sucesso de suas sa\u00eddas e reduziu pela metade os neg\u00f3cios perdidos.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>80%<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"236\" height=\"74\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars.png\" alt=\"\" class=\"wp-image-189907\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars.png 236w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars-200x63.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars-88x28.png 88w\" sizes=\"auto, (max-width: 236px) 100vw, 236px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Diminui\u00e7\u00e3o do tempo de espera<\/h4>\n\n\n\n<p>Os tempos de espera foram reduzidos em 80% e o tempo de atendimento de chamadas em 25%.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solutions-benefits\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">As equipes de suporte usam o CloudTalk para<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/NameCall-Quallity.svg\" alt=\"\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Resolva 30% mais problemas de primeiro contato em <br\/><\/h5>\n\n\n\n<p>Reduza o tempo m\u00e9dio de atendimento e aumente as taxas de resolu\u00e7\u00e3o. Sua equipe obt\u00e9m o contexto completo do cliente e o roteamento inteligente para lidar com os problemas logo na primeira vez. <\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/NameAutomation.svg\" alt=\"\" class=\"wp-image-215222\" style=\"width:50px\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Reduza as chamadas perdidas <br\/>em at\u00e9 40%<\/h5>\n\n\n\n<p>O roteamento inteligente e a qualidade cristalina mant\u00eam as conversas fluindo e o acompanhamento da disponibilidade em tempo real garante que as chamadas dos clientes cheguem ao agente certo no momento certo.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/NameProductivity.svg\" alt=\"\" style=\"width:50px\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Economize 85% do tempo em <br\/>Avalia\u00e7\u00f5es de chamadas<\/h5>\n\n\n\n<p>Obtenha visibilidade completa do desempenho da equipe com registro autom\u00e1tico de chamadas e insights baseados em IA. Monitore a atividade e o desempenho em tempo real para manter os n\u00edveis de servi\u00e7o elevados. <\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group homepage-who-we-help-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-with-anchors\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">COMO AJUDAMOS<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Recursos favoritos das equipes de suporte<\/h2>\n\n\n\n<div class=\"wp-block-group anchors-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<ul class=\"wp-block-list\">\n<li><a      href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/\">Disponibilidade e tempo de resposta<\/a><\/li>\n\n\n\n<li><a      href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/\">Resolu\u00e7\u00e3o e qualidade<\/a><\/li>\n\n\n\n<li><a      href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/\">Desempenho e monitoramento<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group options-slider\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Imagine cada agente resolvendo problemas na primeira chamada.<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Visual Call Flow Designer: <\/strong>Personalize os fluxos de chamadas com l\u00f3gica de ramifica\u00e7\u00e3o, a\u00e7\u00f5es de failover, atualiza\u00e7\u00f5es em tempo real e automa\u00e7\u00e3o, como acionadores de SMS, para garantir respostas perfeitas.<\/li>\n\n\n\n<li><strong>Gerenciamento de filas de chamadas (+ filas VIP):<\/strong> Priorize e gerencie as chamadas recebidas com filas VIP para minimizar o tempo de espera e garantir um atendimento mais r\u00e1pido aos clientes de alto valor<\/li>\n\n\n\n<li><strong>Atribui\u00e7\u00e3o din\u00e2mica de agentes:<\/strong> Atribua automaticamente as chamadas ao agente mais dispon\u00edvel ou adequado com base na carga de trabalho, na experi\u00eancia ou nos dados do autor da chamada.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/agende-uma-demo\/\">Contato com vendas<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"869\" height=\"1024\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-869x1024.png\" alt=\"\" class=\"wp-image-226574\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-869x1024.png 869w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-255x300.png 255w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-768x905.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-916x1080.png 916w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-630x742.png 630w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-363x428.png 363w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-360x424.png 360w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-96x113.png 96w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-75x88.png 75w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers.png 1120w\" sizes=\"auto, (max-width: 869px) 100vw, 869px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Ofere\u00e7a suporte que resolva problemas, <br\/>n\u00e3o apenas responda a perguntas<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Integra\u00e7\u00e3o de CRM e helpdesk<\/strong>: Acesse o hist\u00f3rico completo do cliente e registre automaticamente todas as intera\u00e7\u00f5es no seu CRM e no helpdesk.<\/li>\n\n\n\n<li><strong>IVR (menus de chamada): <\/strong>Garanta que o cliente chegue ao departamento ou recurso correto sem atrasos.<\/li>\n\n\n\n<li><strong>Detalhes do cliente:<\/strong> Acesso instant\u00e2neo a perfis detalhados de clientes, incluindo hist\u00f3rico de intera\u00e7\u00e3o e prefer\u00eancias, garantindo uma comunica\u00e7\u00e3o mais eficaz desde o primeiro momento.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/agende-uma-demo\/\">Contato com vendas<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"869\" height=\"1024\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-869x1024.png\" alt=\"\" class=\"wp-image-226669\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-869x1024.png 869w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-255x300.png 255w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-768x905.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-916x1080.png 916w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-630x742.png 630w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-363x428.png 363w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-360x424.png 360w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-96x113.png 96w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-75x88.png 75w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development.png 1120w\" sizes=\"auto, (max-width: 869px) 100vw, 869px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Identifique as tend\u00eancias do suporte antes <br\/>que elas afetem os KPIs<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Monitoramento de chamadas em tempo real: <\/strong>Monitore chamadas ao vivo com recursos como Listen, Whisper e Barge para dar suporte e treinar agentes em tempo real.<\/li>\n\n\n\n<li><strong>An\u00e1lise do status e da atividade do agente: <\/strong>Acompanhe a produtividade do agente com a visualiza\u00e7\u00e3o da disponibilidade\/status do agente ao vivo, registros de chamadas detalhados, compara\u00e7\u00f5es de equipes e relat\u00f3rios.<\/li>\n\n\n\n<li><strong>Pain\u00e9is de KPI personaliz\u00e1veis:<\/strong> Crie relat\u00f3rios visuais com base em suas m\u00e9tricas mais importantes &#8211; desde tempos de fila at\u00e9 taxas de resolu\u00e7\u00e3o &#8211; para tomar decis\u00f5es orientadas por dados.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/agende-uma-demo\/\">Contato com vendas<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"869\" height=\"1024\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-869x1024.png\" alt=\"\" class=\"wp-image-226308\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-869x1024.png 869w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-255x300.png 255w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-768x905.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-916x1080.png 916w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-630x742.png 630w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-363x428.png 363w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-360x424.png 360w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-96x113.png 96w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-75x88.png 75w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service.png 1120w\" sizes=\"auto, (max-width: 869px) 100vw, 869px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solutions-image-text\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Por que o CloudTalk?<\/h2>\n\n\n\n<p class=\"has-text-align-center\">N\u00f3s entendemos: h\u00e1 muitas op\u00e7\u00f5es por a\u00ed.\nEnt\u00e3o, por que o CloudTalk? <\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp1\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-1024x670.png\" alt=\"\" class=\"wp-image-220347\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">QUALIDADE DE VOZ SUPERIOR<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Fa\u00e7a com que cada chamada de suporte seja um &#8220;Obrigado!&#8221;, e n\u00e3o um &#8220;Desculpe, voc\u00ea poderia repetir isso?&#8221;  <\/h3>\n\n\n\n<p>Esque\u00e7a as chamadas interrompidas e os frustrantes problemas de conex\u00e3o. Com o CloudTalk, sua equipe de suporte pode se concentrar no que importa: ajudar os clientes, n\u00e3o brigar com a tecnologia.   <br\/><br\/>Com \u00e1udio cristalino e conex\u00f5es confi\u00e1veis em mais de 160 pa\u00edses, seus agentes podem oferecer o tipo de experi\u00eancia de suporte que gera a fidelidade do cliente.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp2\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">COMPLETAMENTE CONFIGUR\u00c1VEL  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Escal\u00e1vel e simples para equipes de suporte em crescimento<\/h3>\n\n\n\n<p>O CloudTalk foi criado para crescer com voc\u00ea, independentemente do tamanho de sua opera\u00e7\u00e3o de suporte. Nossos clientes mais criativos gerenciam fluxos de chamadas com at\u00e9 300 etapas, lidando com ramifica\u00e7\u00f5es complexas, automa\u00e7\u00f5es e cen\u00e1rios de failover sem esfor\u00e7o.   <br\/><br\/>Apesar dessa flexibilidade, a plataforma continua incrivelmente intuitiva, permitindo que sua equipe projete e ajuste fluxos em minutos, n\u00e3o em horas.  <br\/><br\/>Quer voc\u00ea esteja escalando uma equipe pequena ou dando suporte a cen\u00e1rios complexos, o CloudTalk garante simplicidade e efici\u00eancia em cada etapa do caminho.<\/p>\n\n\n\n<div class=\"wp-block-group solutions-testimonial-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"text\">Nosso volume de chamadas triplicou em apenas dois anos, de cerca de 10.000 chamadas para 30.000 por trimestre e, com o CloudTalk, agora podemos lidar facilmente com toda essa comunica\u00e7\u00e3o. Foi uma excelente escolha. <\/p>\n\n\n\n<div class=\"wp-block-columns ratings is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"author\"><strong>Frederico Lopes<\/strong>, diretor de atendimento ao cliente da DiscoverCars<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size has-small-font-size\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/call-quality-at-cloudtalk\/\">Melhorar a qualidade das chamadas<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-1024x670.png\" alt=\"\" class=\"wp-image-232429\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp3\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-1024x670.png\" alt=\"\" class=\"wp-image-222049\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">F\u00c1CIL DE APRENDER E USAR  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Simplifique o suporte sem sacrificar os recursos<\/h3>\n\n\n\n<p>A tecnologia deve tornar o suporte mais f\u00e1cil, n\u00e3o mais dif\u00edcil. Quando as ferramentas atrapalham, os clientes percebem &#8211; e n\u00e3o de uma forma positiva. <br\/><br\/>O CloudTalk \u00e9 direto e eficaz, dando \u00e0 sua equipe a clareza e os insights para fazer com que cada intera\u00e7\u00e3o com o cliente seja importante.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp2\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">INTEGRADO COM SEUS SISTEMAS  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Todos os insights sobre o cliente em um s\u00f3 lugar<\/h3>\n\n\n\n<p>O CloudTalk se conecta perfeitamente \u00e0 sua pilha de suporte, garantindo que os agentes nunca percam informa\u00e7\u00f5es cr\u00edticas do cliente. A cria\u00e7\u00e3o autom\u00e1tica de t\u00edquetes, o registro instant\u00e2neo de chamadas e a integra\u00e7\u00e3o total com plataformas como Zendesk e Intercom mant\u00eam tudo em sincronia. <br\/><br\/>Elimine a troca de guias e d\u00ea \u00e0 sua equipe as ferramentas para resolver problemas mais rapidamente.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-1024x670.png\" alt=\"\" class=\"wp-image-208123\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover is-light solution-cta-banner block-visibility-hide-large-screen block-visibility-hide-medium-screen\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-201699\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/solution-cta-banner-mobile.png\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Deixe a IA capturar <br\/>cada intera\u00e7\u00e3o de suporte<\/h2>\n\n\n\n<p>Imagine que voc\u00ea nunca perca um detalhe das intera\u00e7\u00f5es com seus clientes &#8211; o Conversation Intelligence da IA torna isso poss\u00edvel. Ele n\u00e3o apenas captura e transcreve todas as chamadas, mas tamb\u00e9m revela tend\u00eancias e insights automaticamente, dando a voc\u00ea uma vis\u00e3o completa do desempenho da equipe em tempo real. <br\/><br\/>Diga adeus \u00e0s revis\u00f5es demoradas e d\u00ea as boas-vindas a uma tomada de decis\u00f5es mais inteligente e r\u00e1pida. Capacite sua equipe com treinamento orientado por dados, melhore a satisfa\u00e7\u00e3o do cliente e garanta que cada conversa agregue valor ao seu neg\u00f3cio. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/inteligencia-de-conversacao-com-tecnologia-de-ia\/\">Explorar a IA<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover is-light solution-cta-banner block-visibility-hide-small-screen\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-201711\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/solution-cta-banner.png\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Deixe a IA capturar <br\/>cada intera\u00e7\u00e3o de suporte<\/h2>\n\n\n\n<p>Imagine que voc\u00ea nunca perca um detalhe das intera\u00e7\u00f5es com seus clientes &#8211; o Conversation Intelligence da IA torna isso poss\u00edvel. Ele n\u00e3o apenas captura e transcreve todas as chamadas, mas tamb\u00e9m revela tend\u00eancias e insights automaticamente, dando a voc\u00ea uma vis\u00e3o completa do desempenho da equipe em tempo real. <br\/><br\/>Diga adeus \u00e0s revis\u00f5es demoradas e d\u00ea as boas-vindas a uma tomada de decis\u00f5es mais inteligente e r\u00e1pida. Capacite sua equipe com treinamento orientado por dados, melhore a satisfa\u00e7\u00e3o do cliente e garanta que cada conversa agregue valor ao seu neg\u00f3cio. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/inteligencia-de-conversacao-com-tecnologia-de-ia\/\">Explorar a IA<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solution-faqs has-neutral-grey-50-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Perguntas frequentes<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>O que \u00e9 um software de call center inbound e como ele funciona?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u00c9 um tipo de software desenvolvido para gerenciar as chamadas recebidas em uma central de atendimento.<br \/>\nO objetivo \u00e9 ajudar melhor os clientes, tornar seu fluxo de trabalho mais eficiente e fornecer informa\u00e7\u00f5es relevantes aos clientes.<br \/>\nNormalmente, inclui <a href=\"\" target=\"\" rel=\"\">recursos<\/a> como roteamento de chamadas, IVR (resposta interativa de voz), enfileiramento de chamadas e relat\u00f3rios em tempo real  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Qual software de contact center inbound voc\u00ea deve escolher?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/www.cloudtalk.io\/call-center-software-ebook\/\" target=\"_blank\" rel=\"noreferrer noopener\">A escolha da solu\u00e7\u00e3o certa de call center inbound<\/a> \u00e9 fundamental para aumentar a satisfa\u00e7\u00e3o do cliente e a efici\u00eancia operacional. Considere fatores como recursos de integra\u00e7\u00e3o, escalabilidade e facilidade de uso. O CloudTalk se destaca por seus recursos robustos, suporte superior ao cliente e hist\u00f3rias de sucesso comprovadas, o que o torna a escolha preferida para empresas que almejam crescimento e excel\u00eancia.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1683213267012\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>O que \u00e9 uma chamada de entrada e como voc\u00ea pode lidar com elas com o CloudTalk?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>As chamadas de entrada s\u00e3o chamadas telef\u00f4nicas iniciadas por clientes que buscam suporte ou informa\u00e7\u00f5es.<br \/>\nO CloudTalk otimiza o tratamento dessas chamadas com recursos como roteamento inteligente de chamadas, sauda\u00e7\u00f5es personalizadas e acesso \u00e0s informa\u00e7\u00f5es do cliente em tempo real.<br \/>\nIsso garante uma experi\u00eancia de comunica\u00e7\u00e3o perfeita e eficaz, contribuindo diretamente para maiores \u00edndices de satisfa\u00e7\u00e3o e reten\u00e7\u00e3o de clientes.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1683213285119\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Qual \u00e9 o principal benef\u00edcio de usar o CloudTalk para o sucesso do cliente?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>O CloudTalk oferece benef\u00edcios inigual\u00e1veis para as equipes de Sucesso do Cliente, principalmente por meio de seus recursos avan\u00e7ados de roteamento e gerenciamento de chamadas.<br \/>\nEsses recursos garantem que as consultas dos clientes sejam atendidas de forma r\u00e1pida e eficiente, levando a <a href=\"\" target=\"\" rel=\"\">uma maior satisfa\u00e7\u00e3o<\/a> e fidelidade <a href=\"\" target=\"\" rel=\"\">do cliente<\/a>. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711470454726\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Quais ferramentas de CRM s\u00e3o usadas nas centrais de atendimento?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>As empresas usam ferramentas de CRM (Customer Relationship Management) para gerenciar as intera\u00e7\u00f5es com os clientes, rastrear os dados dos clientes e fornecer aos agentes as informa\u00e7\u00f5es necess\u00e1rias para prestar um servi\u00e7o personalizado.<br \/>\nAlgumas ferramentas populares de CRM usadas em centrais de atendimento incluem <a href=\"\" target=\"\" rel=\"\">Zendesk<\/a>, <a href=\"\" target=\"\" rel=\"\">LiveAgent<\/a> e <a href=\"\" target=\"\" rel=\"\">Intercom<\/a>. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711470468042\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>O que \u00e9 uma chamada de entrada e 5 exemplos?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Cinco tipos comuns de chamadas recebidas incluem consultas de atendimento ao cliente, resolu\u00e7\u00e3o de reclama\u00e7\u00f5es, atualiza\u00e7\u00f5es de status de remessa, necessidades de suporte t\u00e9cnico e consultas sobre produtos ou servi\u00e7os.<br \/>\nEssas chamadas s\u00e3o provenientes de clientes que buscam ajuda ou informa\u00e7\u00f5es, abrangendo v\u00e1rios setores e necessidades.<br \/>\nSaiba mais sobre como <a href=\"\" target=\"\" rel=\"\">gerenciar as chamadas recebidas de forma eficaz aqui<\/a>.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711470492326\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Que n\u00fameros de telefone posso obter para uma central de atendimento de entrada na CloudTalk?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Muitos softwares de call center de entrada, inclusive o CloudTalk, oferecem <a href=\"https:\/\/www.cloudtalk.io\/toll-free-numbers\/\" target=\"_blank\" rel=\"noreferrer noopener\">n\u00fameros gratuitos<\/a>. Eles permitem que os clientes liguem para voc\u00ea gratuitamente ou com tarifas muito baixas. Voc\u00ea pode escolher entre n\u00fameros verdes (0800) ou azuis (0850). Al\u00e9m disso, h\u00e1 <a href=\"https:\/\/www.cloudtalk.io\/international-numbers\/\" target=\"_blank\" rel=\"noreferrer noopener\">n\u00fameros internacionais<\/a> que permitem que voc\u00ea mantenha uma presen\u00e7a local em qualquer lugar do mundo. A CloudTalk oferece mais de 160 deles.    <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711475920599\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Quais s\u00e3o os quatro KPIs mais comuns medidos em uma central de atendimento inbound?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/www.cloudtalk.io\/blog\/10-most-important-call-center-kpis-you-should-be-tracking\/\" target=\"_blank\" rel=\"noreferrer noopener\">Os KPIs do call center<\/a> inbound podem ser divididos em quatro categorias: satisfa\u00e7\u00e3o do cliente, valor comercial, efici\u00eancia operacional e gerenciamento de pessoas. Os exemplos incluem CSAT (taxa de satisfa\u00e7\u00e3o do cliente), taxa de rotatividade de clientes e FCR (resolu\u00e7\u00e3o na primeira chamada). <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover cloudtalk-cta\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-170641\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/cs-cta-background.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color\">O CloudTalk foi desenvolvido para simplificar as opera\u00e7\u00f5es de chamadas com chamadas comerciais confi\u00e1veis com IA<\/h2>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color\">Agende uma demonstra\u00e7\u00e3o hoje mesmo para ver como o CloudTalk pode ajudar suas equipes.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pt-br\/agende-uma-demo\/\">Agende uma demo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Fa\u00e7a com que cada chamada de suporte para conte para voc\u00ea Ajude a sua equipe a oferecer suporte \u00e1gil e de alta qualidade, atingindo as metas de SLA e reduzindo as chamadas perdidas. Obtenha as ferramentas de que voc\u00ea precisa para manter os clientes satisfeitos e os agentes produtivos. Mais de empresas usam o CloudTalk [&hellip;]<\/p>\n","protected":false},"author":37,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-solution_by_team_v2.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-29291","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/pages\/29291","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/comments?post=29291"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/pages\/29291\/revisions"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/media?parent=29291"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pt-br\/wp-json\/wp\/v2\/ct-post-type?post=29291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}