{"id":312306,"date":"2026-01-09T17:53:06","date_gmt":"2026-01-09T15:53:06","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/narzedzia-call-center\/raportowanie-agenta\/"},"modified":"2026-01-09T17:53:44","modified_gmt":"2026-01-09T15:53:44","slug":"raportowanie-agenta","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/pl\/narzedzia-call-center\/raportowanie-agenta\/","title":{"rendered":"Raportowanie agenta"},"content":{"rendered":"\n<div class=\"wp-block-group hero-section split-image-03\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h1 class=\"wp-block-heading\">\u0141atwe \u015bledzenie wydajno\u015bci agenta <br\/><\/h1>\n\n\n\n<p>B\u0105d\u017a na bie\u017c\u0105co z dzia\u0142aniami swoich agent\u00f3w dzi\u0119ki prostym, czytelnym raportom. Dostrzegaj trendy, zwi\u0119kszaj produktywno\u015b\u0107 i podejmuj m\u0105dre decyzje w celu poprawy obs\u0142ugi klienta. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fdcfc74e wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pl\/zaplanuj-prezentacje\/\">Kontakt w sprawie sprzeda\u017cy<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pl\/cloudtalk-14-dniowy-bezplatny-okres-probny\/\">Wypr\u00f3buj za darmo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"937\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Agent-Reporting-1024x937.png\" alt=\"\" class=\"wp-image-294040\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Agent-Reporting-1024x937.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Agent-Reporting-300x275.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Agent-Reporting-768x703.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Agent-Reporting-1180x1080.png 1180w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Agent-Reporting-811x742.png 811w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Agent-Reporting-468x428.png 468w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Agent-Reporting-424x388.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Agent-Reporting-123x113.png 123w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Agent-Reporting-88x81.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Features-main-image-Agent-Reporting.png 1224w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Si\u0142a decyzji podejmowanych na podstawie danych<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-coinsHand type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M13.5295 8.35186C12.9571 8.75995 12.2566 9 11.5 9C9.567 9 8 7.433 8 5.5C8 3.567 9.567 2 11.5 2C12.753 2 13.8522 2.65842 14.4705 3.64814M6 20.0872H8.61029C8.95063 20.0872 9.28888 20.1277 9.61881 20.2086L12.3769 20.8789C12.9753 21.0247 13.5988 21.0388 14.2035 20.9214L17.253 20.3281C18.0585 20.1712 18.7996 19.7854 19.3803 19.2205L21.5379 17.1217C22.154 16.5234 22.154 15.5524 21.5379 14.9531C20.9832 14.4134 20.1047 14.3527 19.4771 14.8103L16.9626 16.6449C16.6025 16.9081 16.1643 17.0498 15.7137 17.0498H13.2855L14.8311 17.0498C15.7022 17.0498 16.4079 16.3633 16.4079 15.5159V15.2091C16.4079 14.5055 15.9156 13.892 15.2141 13.7219L12.8286 13.1417C12.4404 13.0476 12.0428 13 11.6431 13C10.6783 13 8.93189 13.7988 8.93189 13.7988L6 15.0249M20 6.5C20 8.433 18.433 10 16.5 10C14.567 10 13 8.433 13 6.5C13 4.567 14.567 3 16.5 3C18.433 3 20 4.567 20 6.5ZM2 14.6L2 20.4C2 20.9601 2 21.2401 2.10899 21.454C2.20487 21.6422 2.35785 21.7951 2.54601 21.891C2.75992 22 3.03995 22 3.6 22H4.4C4.96005 22 5.24008 22 5.45399 21.891C5.64215 21.7951 5.79513 21.6422 5.89101 21.454C6 21.2401 6 20.9601 6 20.4V14.6C6 14.0399 6 13.7599 5.89101 13.546C5.79513 13.3578 5.64215 13.2049 5.45399 13.109C5.24008 13 4.96005 13 4.4 13L3.6 13C3.03995 13 2.75992 13 2.54601 13.109C2.35785 13.2049 2.20487 13.3578 2.10899 13.546C2 13.7599 2 14.0399 2 14.6Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Oszcz\u0119dno\u015b\u0107 koszt\u00f3w do 30%<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Podejmuj decyzje oparte na danych, aby zoptymalizowa\u0107 wykorzystanie zasob\u00f3w w celu zwi\u0119kszenia produktywno\u015bci i obni\u017cenia koszt\u00f3w.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-zapFast type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M9 17.5H3.5M6.5 12H2M9 6.5H4M17 3L10.4036 12.235C10.1116 12.6438 9.96562 12.8481 9.97194 13.0185C9.97744 13.1669 10.0486 13.3051 10.1661 13.3958C10.3011 13.5 10.5522 13.5 11.0546 13.5H16L15 21L21.5964 11.765C21.8884 11.3562 22.0344 11.1519 22.0281 10.9815C22.0226 10.8331 21.9514 10.6949 21.8339 10.6042C21.6989 10.5 21.4478 10.5 20.9454 10.5H16L17 3Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Skr\u00f3cenie czasu obs\u0142ugi o 40%<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Zidentyfikuj w\u0105skie gard\u0142a, usprawnij przep\u0142ywy pracy i zoptymalizuj wydajno\u015b\u0107 agent\u00f3w, aby poprawi\u0107 wydajno\u015b\u0107.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-lineChartUp02 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M21 21H4.6C4.03995 21 3.75992 21 3.54601 20.891C3.35785 20.7951 3.20487 20.6422 3.10899 20.454C3 20.2401 3 19.9601 3 19.4V3M21 7L15.5657 12.4343C15.3677 12.6323 15.2687 12.7313 15.1545 12.7684C15.0541 12.8011 14.9459 12.8011 14.8455 12.7684C14.7313 12.7313 14.6323 12.6323 14.4343 12.4343L12.5657 10.5657C12.3677 10.3677 12.2687 10.2687 12.1545 10.2316C12.0541 10.1989 11.9459 10.1989 11.8455 10.2316C11.7313 10.2687 11.6323 10.3677 11.4343 10.5657L7 15M21 7H17M21 7V11\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Zwi\u0119kszenie konwersji o 50%<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Uzyskaj dog\u0142\u0119bny wgl\u0105d w interakcje z klientami i stale udoskonalaj strategie, aby zamyka\u0107 wi\u0119cej transakcji.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<div class=\"wp-block-cloudtalk-card-carousel-section wp-block-cloudtalk-card-carousel-section--testimonial wp-block-cloudtalk-card-carousel-section\"><div class=\"wp-block-cloudtalk-card-carousel-section__container\"><div class=\"wp-block-cloudtalk-card-carousel-section__header\"><div class=\"wp-block-cloudtalk-card-carousel-section__header-content\"><h2 class=\"wp-block-cloudtalk-card-carousel-section__title\">Pomogli\u015bmy tysi\u0105com globalnych firm<\/h2><p class=\"wp-block-cloudtalk-card-carousel-section__description\">Studia przypadk\u00f3w przedstawiaj\u0105ce klient\u00f3w, kt\u00f3rzy buduj\u0105 szybciej.<\/p><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__header-buttons\"><a href=\"https:\/\/test-staging.cloudtalk.io\/pl\/cloudtalk-14-dniowy-bezplatny-okres-probny\/\" class=\"btn btn-ghost\">Wypr\u00f3buj za darmo<\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/pl\/zaplanuj-prezentacje\/\" class=\"btn btn-primary\">Kontakt w sprawie sprzeda\u017cy<\/a><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__cards-preview\"><div class=\"wp-block-cloudtalk-card-carousel-section__slider\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides-inner\"><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #017737;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2026\/01\/pipedrive-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Globalny silnik sprzeda\u017cy oparty na po\u0142\u0105czonych rozmowach<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;Transkrypcje i analizy AI CloudTalk u\u0142atwiaj\u0105 \u015bledzenie wska\u017anik\u00f3w rozm\u00f3w, g\u0142\u0119boko\u015bci odkry\u0107 i wydajno\u015bci regionalnej &#8211; a wszystko to bez konieczno\u015bci formalnego szkolenia&#8221;.<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Marta Santos<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Kierownik zespo\u0142u SDR, Pipedrive<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/pipedrive\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Przeczytaj studium przypadku <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #292e36;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/revolut-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Rewolucja w wydajno\u015bci Revolut i oszcz\u0119dno\u015b\u0107 ponad 40 godzin pracy<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;Dzi\u0119ki niezawodno\u015bci CloudTalk mogli\u015bmy poprawi\u0107 wydajno\u015b\u0107 zespo\u0142\u00f3w sprzeda\u017cowych i zamkn\u0105\u0107 wi\u0119cej transakcji, ni\u017c kiedykolwiek mogli\u015bmy sobie wyobrazi\u0107&#8221;.<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Jamie Devlin<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Dyrektor operacyjny<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/revolut\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Przeczytaj studium przypadku <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #235af6;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Nokia-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Zwi\u0119kszenie produktywno\u015bci 200 agent\u00f3w obs\u0142ugi klienta<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;Dzi\u0119ki CloudTalk Analytics mam teraz wgl\u0105d w ka\u017cdy krok. Mo\u017cemy znale\u017a\u0107 rozbie\u017cno\u015bci i lepiej zrozumie\u0107 nasze zespo\u0142y&#8221;.<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Nelly Donnelly<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Kierownik ds. \u015bwiadczenia us\u0142ug<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/nokia\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Przeczytaj studium przypadku <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #e3b14b;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/glovo-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Sukces zespo\u0142u obs\u0142ugi klienta Glovo<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;CloudTalk poprawi\u0142 koszty i wydajno\u015b\u0107 naszego zespo\u0142u. Funkcja skryptu pozwala nam prowadzi\u0107 rozmowy w znacznie bardziej systematyczny spos\u00f3b&#8221;.<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Yohann Bensadoun<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Wzrost globalnej poda\u017cy<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/glovo\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Przeczytaj studium przypadku <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__arrows\"><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--prev\" aria-label=\"Previous\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M15 18L9 12L15 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--next\" aria-label=\"Next\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9 18L15 12L9 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><\/div><\/div>\n<div class=\"wp-block-group benefits-section-simple-icons-01 benefits4cards gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center caption\">Korzy\u015bci z raportowania agent\u00f3w<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Lepsze wyniki dzi\u0119ki odpowiednim danym<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-lineChartUp02 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M21 21H4.6C4.03995 21 3.75992 21 3.54601 20.891C3.35785 20.7951 3.20487 20.6422 3.10899 20.454C3 20.2401 3 19.9601 3 19.4V3M21 7L15.5657 12.4343C15.3677 12.6323 15.2687 12.7313 15.1545 12.7684C15.0541 12.8011 14.9459 12.8011 14.8455 12.7684C14.7313 12.7313 14.6323 12.6323 14.4343 12.4343L12.5657 10.5657C12.3677 10.3677 12.2687 10.2687 12.1545 10.2316C12.0541 10.1989 11.9459 10.1989 11.8455 10.2316C11.7313 10.2687 11.6323 10.3677 11.4343 10.5657L7 15M21 7H17M21 7V11\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Uzyskaj przydatne informacje<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Zobacz, co dzieje si\u0119 z Twoim zespo\u0142em w czasie rzeczywistym. CloudTalk Analytics zapewnia przejrzysty widok aktywno\u015bci agent\u00f3w, trend\u00f3w po\u0142\u0105cze\u0144 i wska\u017anik\u00f3w wydajno\u015bci. Maj\u0105c odpowiednie dane na wyci\u0105gni\u0119cie r\u0119ki, mo\u017cesz szybko dostrzec, co dzia\u0142a, zaj\u0105\u0107 si\u0119 problemami i podejmowa\u0107 m\u0105drzejsze decyzje, kt\u00f3re nap\u0119dzaj\u0105 wyniki.  <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-user01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M20 21C20 19.6044 20 18.9067 19.8278 18.3389C19.44 17.0605 18.4395 16.06 17.1611 15.6722C16.5933 15.5 15.8956 15.5 14.5 15.5H9.5C8.10444 15.5 7.40665 15.5 6.83886 15.6722C5.56045 16.06 4.56004 17.0605 4.17224 18.3389C4 18.9067 4 19.6044 4 21M16.5 7.5C16.5 9.98528 14.4853 12 12 12C9.51472 12 7.5 9.98528 7.5 7.5C7.5 5.01472 9.51472 3 12 3C14.4853 3 16.5 5.01472 16.5 7.5Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Poprawa coachingu agent\u00f3w<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Pom\u00f3\u017c swoim agentom rozwija\u0107 si\u0119 dzi\u0119ki informacjom zwrotnym opartym na danych. Raportowanie agent\u00f3w u\u0142atwia \u015bledzenie wydajno\u015bci, identyfikowanie mo\u017cliwo\u015bci coachingu i dostosowywanie procesu wdra\u017cania. Zrozumienie mocnych stron i obszar\u00f3w do poprawy pozwala rozwija\u0107 wykwalifikowanych, zmotywowanych agent\u00f3w.  <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-messageHeartCircle type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M20.9996 11.5C20.9996 16.1944 17.194 20 12.4996 20C11.4228 20 10.3928 19.7998 9.44478 19.4345C9.27145 19.3678 9.18478 19.3344 9.11586 19.3185C9.04807 19.3029 8.999 19.2963 8.92949 19.2937C8.85881 19.291 8.78127 19.299 8.62619 19.315L3.50517 19.8444C3.01692 19.8948 2.7728 19.9201 2.6288 19.8322C2.50337 19.7557 2.41794 19.6279 2.3952 19.4828C2.36909 19.3161 2.48575 19.1002 2.71906 18.6684L4.35472 15.6408C4.48942 15.3915 4.55677 15.2668 4.58728 15.1469C4.6174 15.0286 4.62469 14.9432 4.61505 14.8214C4.60529 14.6981 4.55119 14.5376 4.443 14.2166C4.15547 13.3636 3.99962 12.45 3.99962 11.5C3.99962 6.80558 7.8052 3 12.4996 3C17.194 3 20.9996 6.80558 20.9996 11.5Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12.4965 8.94925C11.5968 7.9104 10.0965 7.63095 8.96924 8.58223C7.84196 9.5335 7.68326 11.124 8.56851 12.2491C9.11696 12.9461 10.4935 14.2191 11.4616 15.087C11.8172 15.4057 11.995 15.5651 12.2084 15.6293C12.3914 15.6844 12.6017 15.6844 12.7847 15.6293C12.9981 15.5651 13.1759 15.4057 13.5315 15.087C14.4996 14.2191 15.8761 12.9461 16.4246 12.2491C17.3098 11.124 17.1705 9.5235 16.0238 8.58223C14.8772 7.64096 13.3963 7.9104 12.4965 8.94925Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Lepsza obs\u0142uga klienta<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Zapewnij klientom szybk\u0105 i wydajn\u0105 obs\u0142ug\u0119, kt\u00f3rej oczekuj\u0105. Dzi\u0119ki jasnemu wgl\u0105dowi w obs\u0142ug\u0119 po\u0142\u0105cze\u0144 i czasy reakcji mo\u017cna udoskonali\u0107 przep\u0142ywy pracy, wyeliminowa\u0107 w\u0105skie gard\u0142a i poprawi\u0107 wska\u017aniki rozwi\u0105zywania problem\u00f3w. Im lepsze wyniki osi\u0105gaj\u0105 Twoi agenci, tym p\u0142ynniej przebiegaj\u0105 Twoje operacje.  <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-zap type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M13 2L4.09344 12.6879C3.74463 13.1064 3.57023 13.3157 3.56756 13.4925C3.56524 13.6461 3.63372 13.7923 3.75324 13.8889C3.89073 14 4.16316 14 4.70802 14H12L11 22L19.9065 11.3121C20.2553 10.8936 20.4297 10.6843 20.4324 10.5075C20.4347 10.3539 20.3663 10.2077 20.2467 10.1111C20.1092 10 19.8368 10 19.292 10H12L13 2Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Zwi\u0119kszenie wydajno\u015bci<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Raportowanie agent\u00f3w pomaga zr\u00f3wnowa\u017cy\u0107 obci\u0105\u017cenie prac\u0105, dostosowa\u0107 personel w godzinach szczytu i utrzyma\u0107 wysok\u0105 produktywno\u015b\u0107. Maj\u0105c ja\u015bniejszy obraz aktywno\u015bci zespo\u0142u, mo\u017cesz upewni\u0107 si\u0119, \u017ce ka\u017cdy agent pracuje najlepiej jak potrafi &#8211; bez przeci\u0105\u017cania go lub pozostawiania klient\u00f3w czekaj\u0105cych. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center caption\">Inteligentne raportowanie<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Wykorzystaj w pe\u0142ni swoje dane<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Przekszta\u0142\u0107 spostrze\u017cenia w dzia\u0142ania dzi\u0119ki analizom, kt\u00f3re optymalizuj\u0105 wydajno\u015b\u0107 i pomagaj\u0105 podejmowa\u0107 m\u0105drzejsze decyzje.<\/p>\n\n\n\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Odblokuj sukces agenta dzi\u0119ki tym kluczowym wska\u017anikom<\/h4>\n\n\n\n<ul class=\"wp-block-list tick-default-primary\">\n<li><strong>Dok\u0142adno\u015b\u0107 dziennika po\u0142\u0105cze\u0144:<\/strong> Zapewnia prawid\u0142owe rejestrowanie wszystkich szczeg\u00f3\u0142\u00f3w po\u0142\u0105czenia, w tym czasu trwania, wyniku i notatek.<\/li>\n\n\n\n<li><strong>\u015aredni czas obs\u0142ugi (AHT):<\/strong> Mierzy ca\u0142kowity czas trwania po\u0142\u0105czenia, w tym czas rozmowy, czas wstrzymania i kontynuacji.<\/li>\n\n\n\n<li><strong>First Call Resolution (FCR):<\/strong> \u015aledzi problemy rozwi\u0105zane podczas pierwszego po\u0142\u0105czenia bez konieczno\u015bci podejmowania dzia\u0142a\u0144 nast\u0119pczych.<\/li>\n\n\n\n<li><strong>Wska\u017anik porzucania po\u0142\u0105cze\u0144:<\/strong> Monitoruje odsetek dzwoni\u0105cych, kt\u00f3rzy roz\u0142\u0105czaj\u0105 si\u0119 z powodu d\u0142ugiego oczekiwania.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pl\/cloudtalk-14-dniowy-bezplatny-okres-probny\/\">Wypr\u00f3buj za darmo<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pl\/zaplanuj-prezentacje\/\">Kontakt w sprawie sprzeda\u017cy<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"872\" height=\"700\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenAgent-Reporting.png\" alt=\"\" class=\"wp-image-274119\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenAgent-Reporting.png 872w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenAgent-Reporting-300x241.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenAgent-Reporting-768x617.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenAgent-Reporting-533x428.png 533w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenAgent-Reporting-424x340.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenAgent-Reporting-141x113.png 141w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/11\/ScreenAgent-Reporting-88x71.png 88w\" sizes=\"auto, (max-width: 872px) 100vw, 872px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Co wyr\u00f3\u017cnia \u015bwietne raportowanie agent\u00f3w?<\/h4>\n\n\n\n<p>Uzyskaj potrzebne informacje dzi\u0119ki zaawansowanym, \u0142atwym w u\u017cyciu narz\u0119dziom do raportowania.<\/p>\n\n\n\n<ul class=\"wp-block-list tick-default-primary\">\n<li><strong>Konfigurowalne karty statystyk: <\/strong>Konfigurowalne karty statystyk pozwalaj\u0105 wyeksponowa\u0107 najwa\u017cniejsze statystyki. Te \u0142atwe do odczytania wizualizacje zapewniaj\u0105 natychmiastowy dost\u0119p do najwa\u017cniejszych wska\u017anik\u00f3w KPI. <\/li>\n\n\n\n<li><strong>Interaktywne wykresy: <\/strong>Szybkie por\u00f3wnywanie wydajno\u015bci w r\u00f3\u017cnych okresach czasu dzi\u0119ki przejrzystym, intuicyjnym wykresom. Dostrzegaj wzorce, \u015bled\u017a ulepszenia i mierz post\u0119py swojego zespo\u0142u. <\/li>\n\n\n\n<li><strong>Zaawansowane filtry: <\/strong>Skup si\u0119 na danych, kt\u00f3re maj\u0105 znaczenie. U\u017cyj inteligentnych filtr\u00f3w, aby sortowa\u0107 wed\u0142ug kluczowych wska\u017anik\u00f3w, okre\u015blonych agent\u00f3w lub lokalizacji &#8211; pomagaj\u0105c skupi\u0107 si\u0119 dok\u0142adnie na tym, czego potrzebujesz. <\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pl\/cloudtalk-14-dniowy-bezplatny-okres-probny\/\">Wypr\u00f3buj za darmo<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pl\/zaplanuj-prezentacje\/\">Kontakt w sprawie sprzeda\u017cy<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"872\" height=\"702\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Call-center-reporting-1.png\" alt=\"\" class=\"wp-image-292295\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Call-center-reporting-1.png 872w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Call-center-reporting-1-300x242.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Call-center-reporting-1-768x618.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Call-center-reporting-1-532x428.png 532w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Call-center-reporting-1-424x341.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Call-center-reporting-1-140x113.png 140w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Call-center-reporting-1-88x71.png 88w\" sizes=\"auto, (max-width: 872px) 100vw, 872px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-icon-cards-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">Cechy<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Inne funkcje, kt\u00f3re mog\u0105 Ci si\u0119 spodoba\u0107<\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/icon-group-reporting.svg\" alt=\"\" class=\"wp-image-184011\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Raportowanie grupowe<\/h4>\n\n\n\n<p>Zapewnij swoim mened\u017cerom pe\u0142ny wgl\u0105d w wyniki ich zespo\u0142u oraz narz\u0119dzia umo\u017cliwiaj\u0105ce okre\u015blenie, co, kiedy i jak nale\u017cy poprawi\u0107.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/group-reporting\/\">Dowiedz si\u0119 wi\u0119cej<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-wallboard.svg\" alt=\"\" class=\"wp-image-182654\"\/><\/figure>\n\n\n\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-badge-color-gray-md\">Flagowa funkcja<\/span>\n\n\n\n<h4 class=\"wp-block-heading\">P\u0142yta \u015bcienna<\/h4>\n\n\n\n<p>Prezentuj w czasie rzeczywistym wska\u017aniki wydajno\u015bci i call center ca\u0142emu zespo\u0142owi &#8211; na \u017cywo i w r\u00f3\u017cnych formatach.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pl\/narzedzia-call-center\/oprogramowanie-call-center-wallboard\/\">Dowiedz si\u0119 wi\u0119cej<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/icon-user-management.svg\" alt=\"\" class=\"wp-image-184036\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Zarz\u0105dzanie u\u017cytkownikami<\/h4>\n\n\n\n<p>Przesy\u0142aj u\u017cytkownik\u00f3w, przypisuj uprawnienia i masowo zarz\u0105dzaj kolejkami po\u0142\u0105cze\u0144 i strategiami dzwonienia bez dodatkowego wysi\u0142ku.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/user-management\/\">Dowiedz si\u0119 wi\u0119cej<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-analytics.svg\" alt=\"\" class=\"wp-image-183062\"\/><\/figure>\n\n\n\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-badge-color-gray-md\">Flagowa funkcja<\/span>\n\n\n\n<h4 class=\"wp-block-heading\">Analityka<\/h4>\n\n\n\n<p>Uzyskaj dost\u0119p do scentralizowanych danych na temat wydajno\u015bci swojego zespo\u0142u i wykorzystaj je do optymalizacji operacji, obni\u017cenia koszt\u00f3w i zamkni\u0119cia wi\u0119kszej liczby transakcji.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pl\/narzedzia-call-center\/analityka\/\">Dowiedz si\u0119 wi\u0119cej<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group faq-section-accordion-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Cz\u0119sto zadawane pytania<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Wszystko, co musisz wiedzie\u0107 o produkcie i rozliczeniach.<\/p>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Czym jest raportowanie agent\u00f3w i dlaczego jest wa\u017cne?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Raportowanie agent\u00f3w zapewnia szczeg\u00f3\u0142owy wgl\u0105d w wydajno\u015b\u0107 zespo\u0142u, pomagaj\u0105c \u015bledzi\u0107 kluczowe wska\u017aniki. Umo\u017cliwia to podejmowanie decyzji opartych na danych w celu poprawy wydajno\u015bci, coachingu i obs\u0142ugi klienta. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Jakie kluczowe wska\u017aniki powinienem \u015bledzi\u0107 w raportach agent\u00f3w?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Niekt\u00f3re istotne wska\u017aniki obejmuj\u0105<a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/all-you-need-to-know-about-aht-average-handle-time\/\"> \u015bredni czas obs\u0142ugi (AHT)<\/a>, rozwi\u0105zanie pierwszego po\u0142\u0105czenia (FCR), wska\u017anik rezygnacji z po\u0142\u0105czenia, zadowolenie klienta (CSAT) i dok\u0142adno\u015b\u0107 dziennika po\u0142\u0105cze\u0144. \u015aledzenie tych wska\u017anik\u00f3w pomaga zidentyfikowa\u0107 trendy, poprawi\u0107 coaching i zoptymalizowa\u0107 wydajno\u015b\u0107. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">W jaki spos\u00f3b raportowanie agent\u00f3w w czasie rzeczywistym pomaga mojej firmie?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Raportowanie w czasie rzeczywistym pozwala monitorowa\u0107 wydajno\u015b\u0107 agent\u00f3w. Dzi\u0119ki danym na \u017cywo mo\u017cna szybko wykry\u0107 nieefektywno\u015bci, dostosowa\u0107 obci\u0105\u017cenie prac\u0105 i wprowadzi\u0107 natychmiastowe ulepszenia, aby zapewni\u0107 lepsz\u0105 obs\u0142ug\u0119 klienta i produktywno\u015b\u0107. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054732184\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Czy mog\u0119 dostosowa\u0107 raporty agenta, aby skupi\u0107 si\u0119 na okre\u015blonych danych?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Tak! Raportowanie CloudTalk obejmuje konfigurowalne karty statystyk, interaktywne wykresy i inteligentne filtry, co pozwala skupi\u0107 si\u0119 na dok\u0142adnych wska\u017anikach, agentach lub ramach czasowych, kt\u00f3re maj\u0105 najwi\u0119ksze znaczenie dla Twojej firmy. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054733282\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>W jaki spos\u00f3b raporty agent\u00f3w usprawniaj\u0105 coaching i szkolenia?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Analizuj\u0105c wydajno\u015b\u0107 po\u0142\u0105cze\u0144, czasy reakcji i wska\u017aniki rozwi\u0105zywania problem\u00f3w, mened\u017cerowie mog\u0105 wskaza\u0107 obszary, w kt\u00f3rych agenci potrzebuj\u0105 wsparcia. Informacje oparte na danych sprawiaj\u0105, \u017ce coaching jest bardziej skuteczny, co prowadzi do lepszych szkole\u0144, lepszej wydajno\u015bci i wy\u017cszego zadowolenia klient\u00f3w. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1743074037618\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Jak korzysta\u0107 z raportowania agent\u00f3w w contact center?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Aby korzysta\u0107 z raportowania agent\u00f3w w centrum kontaktowym, nale\u017cy wykorzysta\u0107 <a href=\"https:\/\/test-staging.cloudtalk.io\/pl\/narzedzia-call-center\/analityka\/\">narz\u0119dzia analityczne<\/a>, kt\u00f3re \u015bledz\u0105 kluczowe wska\u017aniki, takie jak czas obs\u0142ugi, rozwi\u0105zanie pierwszego po\u0142\u0105czenia i wska\u017anik rezygnacji. Dostosuj raporty, aby uzyska\u0107 szczeg\u00f3\u0142owy wgl\u0105d w wydajno\u015b\u0107 agent\u00f3w, zidentyfikowa\u0107 wzorce i odpowiednio dostosowa\u0107 strategie. Monitoruj dane w czasie rzeczywistym, aby podejmowa\u0107 \u015bwiadome decyzje i zwi\u0119ksza\u0107 wydajno\u015b\u0107 zespo\u0142u.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1743074060832\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Jak u\u017cywa\u0107 raportowania agent\u00f3w do mierzenia wydajno\u015bci?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Korzystaj z funkcji raportowania agent\u00f3w, aby analizowa\u0107 kluczowe wska\u017aniki, takie jak czas obs\u0142ugi, <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/first-call-resolution-definition-measurement-best-practices\/\">rozwi\u0105zanie pierwszego po\u0142\u0105czenia<\/a> i jako\u015b\u0107 us\u0142ug. Dostosuj raporty, aby zidentyfikowa\u0107 obszary wymagaj\u0105ce poprawy i \u015bledzi\u0107 post\u0119py agent\u00f3w. Podejmuj decyzje oparte na danych, aby zwi\u0119kszy\u0107 wydajno\u015b\u0107 i produktywno\u015b\u0107.  <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group faq-section-still-have-questions\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group avatars-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png\" alt=\"\" class=\"wp-image-294036\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"119\" height=\"119\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png\" alt=\"\" class=\"wp-image-294037\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png 119w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-88x88.png 88w\" sizes=\"auto, (max-width: 119px) 100vw, 119px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png\" alt=\"\" class=\"wp-image-294038\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Masz jeszcze jakie\u015b pytania?<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Nie mo\u017cesz znale\u017a\u0107 odpowiedzi, kt\u00f3rej szukasz? Porozmawiaj z naszym zespo\u0142em. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pl\/zaplanuj-prezentacje\/\">Skontaktuj si\u0119 z nami<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group cta-section simple-centered dark\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Gotowy do rozpocz\u0119cia?<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Do\u0142\u0105cz do ponad 4,000+ nowoczesnych firm, kt\u00f3re ju\u017c zaufa\u0142y CloudTalk, aby mie\u0107 WI\u0118CEJ i LEPSZE po\u0142\u0105czenia.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pl\/cloudtalk-14-dniowy-bezplatny-okres-probny\/\">Wypr\u00f3buj za darmo<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pl\/zaplanuj-prezentacje\/\">Kontakt w sprawie sprzeda\u017cy<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0141atwe \u015bledzenie wydajno\u015bci agenta B\u0105d\u017a na bie\u017c\u0105co z dzia\u0142aniami swoich agent\u00f3w dzi\u0119ki prostym, czytelnym raportom. Dostrzegaj trendy, zwi\u0119kszaj produktywno\u015b\u0107 i podejmuj m\u0105dre decyzje w celu poprawy obs\u0142ugi klienta. Si\u0142a decyzji podejmowanych na podstawie danych Oszcz\u0119dno\u015b\u0107 koszt\u00f3w do 30% Podejmuj decyzje oparte na danych, aby zoptymalizowa\u0107 wykorzystanie zasob\u00f3w w celu zwi\u0119kszenia produktywno\u015bci i obni\u017cenia koszt\u00f3w. Skr\u00f3cenie [&hellip;]<\/p>\n","protected":false},"author":142,"featured_media":312308,"parent":238280,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-no-top-padding.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-312306","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/pl\/wp-json\/wp\/v2\/pages\/312306","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pl\/wp-json\/wp\/v2\/users\/142"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pl\/wp-json\/wp\/v2\/comments?post=312306"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/pl\/wp-json\/wp\/v2\/pages\/312306\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pl\/wp-json\/wp\/v2\/pages\/238280"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pl\/wp-json\/wp\/v2\/media\/312308"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/pl\/wp-json\/wp\/v2\/media?parent=312306"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pl\/wp-json\/wp\/v2\/ct-post-type?post=312306"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}