{"id":311513,"date":"2026-01-09T04:18:25","date_gmt":"2026-01-09T02:18:25","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/narzedzia-call-center\/grupy-pierscieniowe-czym-sa-i-jak-je-skonfigurowac\/"},"modified":"2026-01-09T04:19:27","modified_gmt":"2026-01-09T02:19:27","slug":"grupy-pierscieniowe-czym-sa-i-jak-je-skonfigurowac","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/pl\/narzedzia-call-center\/grupy-pierscieniowe-czym-sa-i-jak-je-skonfigurowac\/","title":{"rendered":"Grupy pier\u015bcieniowe: Czym s\u0105 i jak je skonfigurowa\u0107"},"content":{"rendered":"\n<div class=\"wp-block-group hero-section split-image-03\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h1 class=\"wp-block-heading\">Usprawnij dystrybucj\u0119 po\u0142\u0105cze\u0144 dzi\u0119ki grupom dzwonk\u00f3w<\/h1>\n\n\n\n<p>Kieruj po\u0142\u0105czenia przychodz\u0105ce do w\u0142a\u015bciwych zespo\u0142\u00f3w, korzystaj\u0105c z wydajnych strategii dystrybucji po\u0142\u0105cze\u0144. Zautomatyzowany routing grup dzwonk\u00f3w zapewnia szybsze odpowiedzi, p\u0142ynniejsze zarz\u0105dzanie przep\u0142ywem po\u0142\u0105cze\u0144 i konsekwentnie lepsz\u0105 obs\u0142ug\u0119 klienta &#8211; bez konieczno\u015bci r\u0119cznego wysi\u0142ku. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fdcfc74e wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pl\/zaplanuj-prezentacje\/\">Kontakt w sprawie sprzeda\u017cy<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pl\/cloudtalk-14-dniowy-bezplatny-okres-probny\/\">Wypr\u00f3buj za darmo<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1224\" height=\"1120\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Ring-Groups.png\" alt=\"\" class=\"wp-image-298755\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Ring-Groups.png 1224w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Ring-Groups-300x275.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Ring-Groups-1024x937.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Ring-Groups-768x703.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Ring-Groups-1180x1080.png 1180w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Ring-Groups-811x742.png 811w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Ring-Groups-468x428.png 468w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Ring-Groups-424x388.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Ring-Groups-123x113.png 123w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Ring-Groups-88x81.png 88w\" sizes=\"auto, (max-width: 1224px) 100vw, 1224px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Inteligentna obs\u0142uga po\u0142\u0105cze\u0144<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-zapFast type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M9 17.5H3.5M6.5 12H2M9 6.5H4M17 3L10.4036 12.235C10.1116 12.6438 9.96562 12.8481 9.97194 13.0185C9.97744 13.1669 10.0486 13.3051 10.1661 13.3958C10.3011 13.5 10.5522 13.5 11.0546 13.5H16L15 21L21.5964 11.765C21.8884 11.3562 22.0344 11.1519 22.0281 10.9815C22.0226 10.8331 21.9514 10.6949 21.8339 10.6042C21.6989 10.5 21.4478 10.5 20.9454 10.5H16L17 3Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">40% szybszy czas obs\u0142ugi<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Zmniejsz w\u0105skie gard\u0142a po\u0142\u0105cze\u0144 i szybciej rozwi\u0105zuj zapytania klient\u00f3w dzi\u0119ki grupom dzwonk\u00f3w.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-phoneIncoming01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M14.9996 4V9M14.9996 9L19.9996 9M14.9996 9L20.9996 3M10.2266 13.8631C9.02506 12.6615 8.07627 11.3028 7.38028 9.85323C7.32041 9.72854 7.29048 9.66619 7.26748 9.5873C7.18576 9.30695 7.24446 8.96269 7.41447 8.72526C7.46231 8.65845 7.51947 8.60129 7.63378 8.48698C7.98338 8.13737 8.15819 7.96257 8.27247 7.78679C8.70347 7.1239 8.70347 6.26932 8.27247 5.60643C8.15819 5.43065 7.98338 5.25585 7.63378 4.90624L7.43891 4.71137C6.90747 4.17993 6.64174 3.91421 6.35636 3.76987C5.7888 3.4828 5.11854 3.4828 4.55098 3.76987C4.2656 3.91421 3.99987 4.17993 3.46843 4.71137L3.3108 4.86901C2.78117 5.39863 2.51636 5.66344 2.31411 6.02348C2.08969 6.42298 1.92833 7.04347 1.9297 7.5017C1.93092 7.91464 2.01103 8.19687 2.17124 8.76131C3.03221 11.7947 4.65668 14.6571 7.04466 17.045C9.43264 19.433 12.295 21.0575 15.3284 21.9185C15.8928 22.0787 16.1751 22.1588 16.588 22.16C17.0462 22.1614 17.6667 22 18.0662 21.7756C18.4263 21.5733 18.6911 21.3085 19.2207 20.7789L19.3783 20.6213C19.9098 20.0898 20.1755 19.8241 20.3198 19.5387C20.6069 18.9712 20.6069 18.3009 20.3198 17.7333C20.1755 17.448 19.9098 17.1822 19.3783 16.6508L19.1835 16.4559C18.8339 16.1063 18.6591 15.9315 18.4833 15.8172C17.8204 15.3862 16.9658 15.3862 16.3029 15.8172C16.1271 15.9315 15.9523 16.1063 15.6027 16.4559C15.4884 16.5702 15.4313 16.6274 15.3644 16.6752C15.127 16.8453 14.7828 16.904 14.5024 16.8222C14.4235 16.7992 14.3612 16.7693 14.2365 16.7094C12.7869 16.0134 11.4282 15.0646 10.2266 13.8631Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Strategie 3 pier\u015bcieni<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Zoptymalizuj przep\u0142yw po\u0142\u0105cze\u0144 dzi\u0119ki trzem strategiom inteligentnego dzwonienia, aby skutecznie \u0142\u0105czy\u0107 si\u0119 z klientami.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-user01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M20 21C20 19.6044 20 18.9067 19.8278 18.3389C19.44 17.0605 18.4395 16.06 17.1611 15.6722C16.5933 15.5 15.8956 15.5 14.5 15.5H9.5C8.10444 15.5 7.40665 15.5 6.83886 15.6722C5.56045 16.06 4.56004 17.0605 4.17224 18.3389C4 18.9067 4 19.6044 4 21M16.5 7.5C16.5 9.98528 14.4853 12 12 12C9.51472 12 7.5 9.98528 7.5 7.5C7.5 5.01472 9.51472 3 12 3C14.4853 3 16.5 5.01472 16.5 7.5Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Dostosuj po\u0142\u0105czenie do swoich potrzeb<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Skonfiguruj d\u0142ugo\u015b\u0107 kolejki, umiej\u0119tno\u015bci zespo\u0142u, wywo\u0142ania zwrotne dost\u0119pno\u015bci, logik\u0119 odpowiedzi i nie tylko.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<div class=\"wp-block-cloudtalk-card-carousel-section wp-block-cloudtalk-card-carousel-section--testimonial wp-block-cloudtalk-card-carousel-section\"><div class=\"wp-block-cloudtalk-card-carousel-section__container\"><div class=\"wp-block-cloudtalk-card-carousel-section__header\"><div class=\"wp-block-cloudtalk-card-carousel-section__header-content\"><h2 class=\"wp-block-cloudtalk-card-carousel-section__title\">Pomogli\u015bmy tysi\u0105com globalnych firm<\/h2><p class=\"wp-block-cloudtalk-card-carousel-section__description\">Studia przypadk\u00f3w przedstawiaj\u0105ce klient\u00f3w, kt\u00f3rzy buduj\u0105 szybciej.<\/p><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__header-buttons\"><a href=\"https:\/\/test-staging.cloudtalk.io\/pl\/cloudtalk-14-dniowy-bezplatny-okres-probny\/\" class=\"btn btn-ghost\">Wypr\u00f3buj za darmo<\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/pl\/zaplanuj-prezentacje\/\" class=\"btn btn-primary\">Kontakt w sprawie sprzeda\u017cy<\/a><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__cards-preview\"><div class=\"wp-block-cloudtalk-card-carousel-section__slider\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides-inner\"><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #017737;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2026\/01\/pipedrive-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Globalny silnik sprzeda\u017cy oparty na po\u0142\u0105czonych rozmowach<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;Transkrypcje i analizy AI CloudTalk u\u0142atwiaj\u0105 \u015bledzenie wska\u017anik\u00f3w rozm\u00f3w, g\u0142\u0119boko\u015bci odkry\u0107 i wydajno\u015bci regionalnej &#8211; a wszystko to bez konieczno\u015bci formalnego szkolenia&#8221;.<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Marta Santos<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Kierownik zespo\u0142u SDR, Pipedrive<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/pipedrive\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Przeczytaj studium przypadku <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #292e36;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/revolut-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Rewolucja w wydajno\u015bci Revolut i oszcz\u0119dno\u015b\u0107 ponad 40 godzin pracy<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;Dzi\u0119ki niezawodno\u015bci CloudTalk mogli\u015bmy poprawi\u0107 wydajno\u015b\u0107 zespo\u0142\u00f3w sprzeda\u017cowych i zamkn\u0105\u0107 wi\u0119cej transakcji, ni\u017c kiedykolwiek mogli\u015bmy sobie wyobrazi\u0107&#8221;.<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Jamie Devlin<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Dyrektor operacyjny<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/revolut\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Przeczytaj studium przypadku <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #235af6;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Nokia-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Zwi\u0119kszenie produktywno\u015bci 200 agent\u00f3w obs\u0142ugi klienta<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;Dzi\u0119ki CloudTalk Analytics mam teraz wgl\u0105d w ka\u017cdy krok. Mo\u017cemy znale\u017a\u0107 rozbie\u017cno\u015bci i lepiej zrozumie\u0107 nasze zespo\u0142y&#8221;.<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Nelly Donnelly<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Kierownik ds. \u015bwiadczenia us\u0142ug<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/nokia\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Przeczytaj studium przypadku <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #e3b14b;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/glovo-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Sukces zespo\u0142u obs\u0142ugi klienta Glovo<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8222;CloudTalk poprawi\u0142 koszty i wydajno\u015b\u0107 naszego zespo\u0142u. Funkcja skryptu pozwala nam prowadzi\u0107 rozmowy w znacznie bardziej systematyczny spos\u00f3b&#8221;.<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Yohann Bensadoun<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Wzrost globalnej poda\u017cy<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/glovo\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Przeczytaj studium przypadku <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__arrows\"><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--prev\" aria-label=\"Previous\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M15 18L9 12L15 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--next\" aria-label=\"Next\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9 18L15 12L9 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><\/div><\/div>\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Co to jest grupa pier\u015bcieniowa?<\/h4>\n\n\n\n<p>Grupa dzwonk\u00f3w to funkcja w <a href=\"https:\/\/www.cloudtalk.io\/blog\/blog\/what-is-automatic-call-distribution-acd-7-signs-that-you-need-it\/\" target=\"_blank\" rel=\"noopener\">systemie dystrybucji po\u0142\u0105cze\u0144<\/a>, kt\u00f3ra kieruje po\u0142\u0105czenia przychodz\u0105ce do wyznaczonej grupy agent\u00f3w &#8211; wszystkich naraz lub w okre\u015blonej kolejno\u015bci.  <br\/><br\/>Dzi\u0119ki elastycznej konfiguracji grup dzwonk\u00f3w mo\u017cna dostosowa\u0107 kierowanie po\u0142\u0105cze\u0144 w oparciu o dost\u0119pno\u015b\u0107 agent\u00f3w, zestawy umiej\u0119tno\u015bci lub role w zespole. Gwarantuje to, \u017ce ka\u017cde po\u0142\u0105czenie szybciej dotrze do w\u0142a\u015bciwej osoby, wspieraj\u0105c efektywne <a href=\"https:\/\/www.cloudtalk.io\/blog\/call-center-call-flow\/\" target=\"_blank\" rel=\"noopener\">zarz\u0105dzanie przep\u0142ywem po\u0142\u0105cze\u0144<\/a> i poprawiaj\u0105c obs\u0142ug\u0119 klienta. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pl\/cloudtalk-14-dniowy-bezplatny-okres-probny\/\">Wypr\u00f3buj za darmo<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pl\/zaplanuj-prezentacje\/\">Kontakt w sprawie sprzeda\u017cy<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"888\" height=\"564\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-ring-groups-atf.png\" alt=\"\" class=\"wp-image-184972\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-ring-groups-atf.png 888w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-ring-groups-atf-300x191.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-ring-groups-atf-768x488.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-ring-groups-atf-674x428.png 674w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-ring-groups-atf-424x269.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-ring-groups-atf-178x113.png 178w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/feature-ring-groups-atf-88x56.png 88w\" sizes=\"auto, (max-width: 888px) 100vw, 888px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 benefits4cards gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center caption\">Korzy\u015bci z grup pier\u015bcieniowych<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Trasuj m\u0105drzej, pracuj lepiej, reaguj szybciej<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-zap type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M13 2L4.09344 12.6879C3.74463 13.1064 3.57023 13.3157 3.56756 13.4925C3.56524 13.6461 3.63372 13.7923 3.75324 13.8889C3.89073 14 4.16316 14 4.70802 14H12L11 22L19.9065 11.3121C20.2553 10.8936 20.4297 10.6843 20.4324 10.5075C20.4347 10.3539 20.3663 10.2077 20.2467 10.1111C20.1092 10 19.8368 10 19.292 10H12L13 2Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Poprawa produktywno\u015bci<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Dzi\u0119ki inteligentnej dystrybucji po\u0142\u0105cze\u0144 przychodz\u0105cych, grupy pier\u015bcieniowe pomagaj\u0105 zr\u00f3wnowa\u017cy\u0107 obci\u0105\u017cenie prac\u0105 poprzez r\u00f3wnomierne kierowanie po\u0142\u0105cze\u0144 do r\u00f3\u017cnych agent\u00f3w. Zapobiega to wypaleniu zawodowemu i zapewnia bardziej wydajn\u0105, \u0142atw\u0105 w zarz\u0105dzaniu obs\u0142ug\u0119 po\u0142\u0105cze\u0144. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-pieChart03 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M12 2C13.3132 2 14.6136 2.25866 15.8268 2.76121C17.0401 3.26375 18.1425 4.00035 19.0711 4.92893C19.9997 5.85752 20.7363 6.95991 21.2388 8.17317C21.7413 9.38643 22 10.6868 22 12M12 2V12M12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22C17.5228 22 22 17.5229 22 12M12 2C17.5228 2 22 6.47716 22 12M22 12L12 12M22 12C22 13.5781 21.6265 15.1338 20.9101 16.5399C20.1936 17.946 19.1546 19.1626 17.8779 20.0902L12 12\" stroke=\"#414651\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Ograniczenie odp\u0142ywu klient\u00f3w<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Szybsze czasy reakcji dzi\u0119ki grupom pier\u015bcieniowym skracaj\u0105 czas oczekiwania i frustracj\u0119 klient\u00f3w. Poprawiaj\u0105c og\u00f3lne do\u015bwiadczenie, zwi\u0119kszasz satysfakcj\u0119 i obni\u017casz wska\u017aniki rezygnacji klient\u00f3w. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-users01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M22 21V19C22 17.1362 20.7252 15.5701 19 15.126M15.5 3.29076C16.9659 3.88415 18 5.32131 18 7C18 8.67869 16.9659 10.1159 15.5 10.7092M17 21C17 19.1362 17 18.2044 16.6955 17.4693C16.2895 16.4892 15.5108 15.7105 14.5307 15.3045C13.7956 15 12.8638 15 11 15H8C6.13623 15 5.20435 15 4.46927 15.3045C3.48915 15.7105 2.71046 16.4892 2.30448 17.4693C2 18.2044 2 19.1362 2 21M13.5 7C13.5 9.20914 11.7091 11 9.5 11C7.29086 11 5.5 9.20914 5.5 7C5.5 4.79086 7.29086 3 9.5 3C11.7091 3 13.5 4.79086 13.5 7Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Lepsza wsp\u00f3\u0142praca w zespole<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Grupy Ring zach\u0119caj\u0105 do wsp\u00f3lnej zespo\u0142owej obs\u0142ugi po\u0142\u0105cze\u0144. Agenci mog\u0105 wspiera\u0107 si\u0119 nawzajem i skuteczniej rozwi\u0105zywa\u0107 problemy, co prowadzi do wi\u0119kszej wydajno\u015bci zespo\u0142u. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-settings03 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M15.0505 9H5.5C4.11929 9 3 7.88071 3 6.5C3 5.11929 4.11929 4 5.5 4H15.0505M8.94949 20H18.5C19.8807 20 21 18.8807 21 17.5C21 16.1193 19.8807 15 18.5 15H8.94949M3 17.5C3 19.433 4.567 21 6.5 21C8.433 21 10 19.433 10 17.5C10 15.567 8.433 14 6.5 14C4.567 14 3 15.567 3 17.5ZM21 6.5C21 8.433 19.433 10 17.5 10C15.567 10 14 8.433 14 6.5C14 4.567 15.567 3 17.5 3C19.433 3 21 4.567 21 6.5Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Wi\u0119ksza elastyczno\u015b\u0107 operacyjna<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Dostosuj strategi\u0119 kierowania po\u0142\u0105cze\u0144, aby nada\u0107 priorytet pilnym po\u0142\u0105czeniom lub dostosowa\u0107 si\u0119 do zmieniaj\u0105cych si\u0119 harmonogram\u00f3w. Grupy dzwonk\u00f3w oferuj\u0105 elastyczno\u015b\u0107 dopasowan\u0105 do potrzeb biznesowych i zwi\u0119kszaj\u0105 wydajno\u015b\u0107 call center. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Jak dzia\u0142aj\u0105 grupy pier\u015bcieniowe?<\/h4>\n\n\n\n<p>Grupy <a href=\"https:\/\/www.cloudtalk.io\/blog\/what-is-a-call-group-and-who-should-use-them\/\" target=\"_blank\" rel=\"noopener\">po\u0142\u0105cze\u0144<\/a> pomagaj\u0105 zarz\u0105dza\u0107 <a href=\"https:\/\/test-staging.cloudtalk.io\/pl\/oprogramowanie-inbound-call-center-dla-doskonalej-obslugi-klienta\/\">obs\u0142ug\u0105 po\u0142\u0105cze\u0144 przychodz\u0105cych<\/a> poprzez kierowanie po\u0142\u0105cze\u0144 przychodz\u0105cych do wybranego zespo\u0142u agent\u00f3w przy u\u017cyciu niestandardowych ustawie\u0144 grupy po\u0142\u0105cze\u0144. W oparciu o konfiguracj\u0119, po\u0142\u0105czenia mog\u0105 dzwoni\u0107 do wszystkich przypisanych agent\u00f3w jednocze\u015bnie lub zgodnie z okre\u015blon\u0105 logik\u0105 routingu agent\u00f3w, w zale\u017cno\u015bci od konfiguracji. <br\/><br\/>Zapewnia to, \u017ce po\u0142\u0105czenia s\u0105 odbierane przez pierwszego dost\u0119pnego i najlepiej dopasowanego agenta, skracaj\u0105c czas oczekiwania i poprawiaj\u0105c szybko\u015b\u0107 reakcji zespo\u0142u. Strategi\u0119 dzwonienia mo\u017cna dostosowa\u0107 do przep\u0142ywu pracy zespo\u0142u, dzi\u0119ki czemu dystrybucja po\u0142\u0105cze\u0144 jest bardziej wydajna i zorientowana na klienta. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pl\/cloudtalk-14-dniowy-bezplatny-okres-probny\/\">Wypr\u00f3buj za darmo<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pl\/zaplanuj-prezentacje\/\">Kontakt w sprawie sprzeda\u017cy<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_d76253fb-edcf-4059-9065-ccd1ca3316fa-1-1024x1024.png\" alt=\"\" class=\"wp-image-294074\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_d76253fb-edcf-4059-9065-ccd1ca3316fa-1-1024x1024.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_d76253fb-edcf-4059-9065-ccd1ca3316fa-1-300x300.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_d76253fb-edcf-4059-9065-ccd1ca3316fa-1-150x150.png 150w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_d76253fb-edcf-4059-9065-ccd1ca3316fa-1-768x768.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_d76253fb-edcf-4059-9065-ccd1ca3316fa-1-1536x1536.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_d76253fb-edcf-4059-9065-ccd1ca3316fa-1-2048x2048.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_d76253fb-edcf-4059-9065-ccd1ca3316fa-1-1080x1080.png 1080w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_d76253fb-edcf-4059-9065-ccd1ca3316fa-1-742x742.png 742w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_d76253fb-edcf-4059-9065-ccd1ca3316fa-1-428x428.png 428w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_d76253fb-edcf-4059-9065-ccd1ca3316fa-1-424x424.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_d76253fb-edcf-4059-9065-ccd1ca3316fa-1-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/ct_ai_08522_httpss.mj_.runJQ8L-SrK9T8_httpss.mj_.runuBbscoWwUTw_s_d76253fb-edcf-4059-9065-ccd1ca3316fa-1-88x88.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Lepsze us\u0142ugi dzi\u0119ki strategiom Smart Ring<\/h4>\n\n\n\n<p>Grupy po\u0142\u0105cze\u0144 zapewniaj\u0105 organizacj\u0119 po\u0142\u0105cze\u0144 przychodz\u0105cych, a odpowiednia strategia dzwonienia okre\u015bla spos\u00f3b, w jaki docieraj\u0105 one do agent\u00f3w.  <\/p>\n\n\n\n<p>Niezale\u017cnie od tego, czy chodzi o r\u00f3wnowa\u017cenie obci\u0105\u017ce\u0144, czy nadawanie priorytetu szybko\u015bci, wyb\u00f3r najlepszej strategii poprawia wydajno\u015b\u0107 i skraca czas oczekiwania.<\/p>\n\n\n\n<ul class=\"wp-block-list tick-default-primary\">\n<li><strong>Round Robin<\/strong> &#8211; po\u0142\u0105czenia s\u0105 rozdzielane jedno po drugim w ustalonej kolejno\u015bci.<\/li>\n\n\n\n<li><strong>Ring All<\/strong> &#8211; wszyscy agenci odbieraj\u0105 po\u0142\u0105czenie jednocze\u015bnie.<\/li>\n\n\n\n<li><strong>Losowo<\/strong> &#8211; po\u0142\u0105czenia s\u0105 przydzielane agentom losowo.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pl\/cloudtalk-14-dniowy-bezplatny-okres-probny\/\">Wypr\u00f3buj za darmo<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pl\/zaplanuj-prezentacje\/\">Kontakt w sprawie sprzeda\u017cy<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-122-1024x1024.png\" alt=\"\" class=\"wp-image-294067\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-122-1024x1024.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-122-300x300.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-122-150x150.png 150w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-122-768x768.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-122-1536x1536.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-122-2048x2048.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-122-1080x1080.png 1080w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-122-742x742.png 742w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-122-428x428.png 428w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-122-424x424.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-122-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-122-88x88.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Jak skonfigurowa\u0107 grupy pier\u015bcieni w CloudTalk?<\/h4>\n\n\n\n<ul class=\"wp-block-list tick-default-primary\">\n<li>Na <a href=\"https:\/\/my.cloudtalk.io\/login\" target=\"_blank\" rel=\"noopener\">pulpicie nawigacyjnym CloudTalk<\/a> przejd\u017a do listy grup i kliknij &#8222;<strong>Dodaj grup\u0119<\/strong>&#8222;.<\/li>\n\n\n\n<li>Wprowad\u017a etykiet\u0119 dla grupy i podaj adres e-mail dla powiadomie\u0144 poczty g\u0142osowej.<\/li>\n\n\n\n<li>Kliknij &#8222;<strong>+ADD<\/strong>&#8222;, aby wybra\u0107 agent\u00f3w, kt\u00f3rzy b\u0119d\u0105 cz\u0119\u015bci\u0105 grupy pier\u015bcieniowej.<\/li>\n\n\n\n<li>Wybierz strategi\u0119 dzwonienia, limit czasu dzwonienia i kryteria, kiedy po\u0142\u0105czenia wchodz\u0105 do kolejki.<\/li>\n\n\n\n<li>Je\u015bli u\u017cywasz routingu opartego na umiej\u0119tno\u015bciach, przypisz odpowiednie umiej\u0119tno\u015bci do agent\u00f3w w grupach.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/help.cloudtalk.io\/en\/articles\/2144031-create-and-manage-ring-groups\" target=\"_blank\" rel=\"noopener\">Dowiedz si\u0119 wi\u0119cej<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"CloudTalk Onboarding: Setting Up Agents &amp; Groups\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/ltpKaXM3WTs?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-icon-cards-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">Cechy<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Inne funkcje, kt\u00f3re mog\u0105 Ci si\u0119 spodoba\u0107<\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-call-flow-designer.svg\" alt=\"\" class=\"wp-image-183662\"\/><\/figure>\n\n\n\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-badge-color-gray-md\">Flagowa funkcja<\/span>\n\n\n\n<h4 class=\"wp-block-heading\">Projektant przep\u0142ywu po\u0142\u0105cze\u0144<\/h4>\n\n\n\n<p>Zaprojektuj \u015bcie\u017ck\u0119 po\u0142\u0105cze\u0144 przychodz\u0105cych tak, aby odpowiada\u0142a unikalnym potrzebom Twojej firmy i oczekiwaniom klient\u00f3w.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pl\/narzedzia-call-center\/call-flow-designer-tworz-i-automatyzuj-przeplywy-polaczen\/\">Dowiedz si\u0119 wi\u0119cej<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-call-queuing.svg\" alt=\"\" class=\"wp-image-183590\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Kolejkowanie po\u0142\u0105cze\u0144<\/h4>\n\n\n\n<p>Automatycznie rozdzielaj po\u0142\u0105czenia do odpowiednich agent\u00f3w na podstawie statusu klienta, umiej\u0119tno\u015bci technicznych lub potrzeb biznesowych.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/call-queuing\/\">Dowiedz si\u0119 wi\u0119cej<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-skill-based-routing.svg\" alt=\"\" class=\"wp-image-183638\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Routing oparty na umiej\u0119tno\u015bciach<\/h4>\n\n\n\n<p>Przypisuj niestandardowe umiej\u0119tno\u015bci swoim agentom lub zespo\u0142om i automatycznie przekierowuj po\u0142\u0105czenia z klientami w oparciu o ich do\u015bwiadczenie.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/skill-based-routing\/\">Dowiedz si\u0119 wi\u0119cej<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-caller-based-routing.svg\" alt=\"\" class=\"wp-image-183422\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Routing oparty na dzwoni\u0105cym<\/h4>\n\n\n\n<p>Automatycznie kieruj klient\u00f3w na podstawie takich czynnik\u00f3w, jak lokalizacja, historia zakup\u00f3w i j\u0119zyk.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/caller-based-routing\/\">Dowiedz si\u0119 wi\u0119cej<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group faq-section-accordion-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Cz\u0119sto zadawane pytania<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Wszystko, co musisz wiedzie\u0107 o produkcie i rozliczeniach.<\/p>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Co to jest grupa pier\u015bcieniowa?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Grupa dzwonk\u00f3w to funkcja w <a href=\"https:\/\/www.cloudtalk.io\/call-management-system\/\" target=\"_blank\" rel=\"noopener\">systemie dystrybucji po\u0142\u0105cze\u0144<\/a>, kt\u00f3ra kieruje po\u0142\u0105czenia przychodz\u0105ce do wyznaczonej grupy agent\u00f3w &#8211; wszystkich naraz lub w okre\u015blonej kolejno\u015bci.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Czym r\u00f3\u017cni\u0105 si\u0119 grupy dzwonk\u00f3w od kolejek po\u0142\u0105cze\u0144?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Grupy dzwonk\u00f3w dzwoni\u0105 na wiele telefon\u00f3w jednocze\u015bnie lub w sekwencji bez wstrzymywania po\u0142\u0105cze\u0144, podczas gdy <a href=\"https:\/\/www.cloudtalk.io\/call-queuing\/\" target=\"_blank\" rel=\"noopener\">kolejki po\u0142\u0105cze\u0144 <\/a>zawieszaj\u0105 po\u0142\u0105czenia i rozdzielaj\u0105 je w zale\u017cno\u015bci od dost\u0119pno\u015bci agenta.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Jakie s\u0105 popularne strategie pier\u015bcieniowe?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Typowe strategie obejmuj\u0105 <strong>Ring All<\/strong> (wysy\u0142ane do wszystkich agent\u00f3w w grupie), <strong>Round Robin<\/strong> (dystrybuowane w sekwencji rotacyjnej), <strong>Random<\/strong> (bez okre\u015blonej kolejno\u015bci) i <strong>Least Busy<\/strong> (kierowane do agenta z najmniejsz\u0105 liczb\u0105 odebranych po\u0142\u0105cze\u0144).<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1742397630106\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Czy grupy pier\u015bcieniowe mog\u0105 poprawi\u0107 obs\u0142ug\u0119 klienta?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Tak, dzi\u0119ki skr\u00f3ceniu czasu oczekiwania i zapewnieniu, \u017ce po\u0142\u0105czenia szybko dotr\u0105 do w\u0142a\u015bciwego agenta, grupy dzwoni\u0105ce zwi\u0119kszaj\u0105 <a href=\"https:\/\/www.cloudtalk.io\/blog\/10-proven-customer-service-strategies\/\" target=\"_blank\" rel=\"noopener\">zadowolenie klient\u00f3w i wydajno\u015b\u0107 us\u0142ug.<\/a><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1751035819600\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Czy grupy pier\u015bcieniowe s\u0105 odpowiednie dla zespo\u0142\u00f3w zdalnych?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Absolutnie. Grupy Ring mog\u0105 obejmowa\u0107 <a href=\"https:\/\/www.cloudtalk.io\/remote-office-phone-system\/\" target=\"_blank\" rel=\"noopener\">agent\u00f3w zdalnych lub mobilnych<\/a>, umo\u017cliwiaj\u0105c rozproszonym zespo\u0142om p\u0142ynn\u0105 obs\u0142ug\u0119 po\u0142\u0105cze\u0144, tak jakby znajdowali si\u0119 w tej samej lokalizacji. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1751035820419\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Ilu agent\u00f3w mo\u017ce znajdowa\u0107 si\u0119 w grupie pier\u015bcieniowej?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Liczba ta r\u00f3\u017cni si\u0119 w zale\u017cno\u015bci od systemu, ale wiele platform obs\u0142uguje do 50 agent\u00f3w w jednej grupie pier\u015bcieniowej, dostosowuj\u0105c si\u0119 do zespo\u0142\u00f3w o r\u00f3\u017cnej wielko\u015bci.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1751042545036\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Co si\u0119 stanie, je\u015bli nikt nie odbierze w grupie dzwonk\u00f3w?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>W przypadku braku odpowiedzi po\u0142\u0105czenia mog\u0105 by\u0107 przekierowywane do <a href=\"https:\/\/test-staging.cloudtalk.io\/pl\/narzedzia-call-center\/wirtualna-poczta-glosowa-dla-malych-firm\/\">poczty g\u0142osowej<\/a>, innej grupy lub numeru zewn\u0119trznego, w zale\u017cno\u015bci od skonfigurowanych ustawie\u0144 prze\u0142\u0105czania awaryjnego.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group faq-section-still-have-questions\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group avatars-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png\" alt=\"\" class=\"wp-image-294036\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"119\" height=\"119\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png\" alt=\"\" class=\"wp-image-294037\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png 119w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-88x88.png 88w\" sizes=\"auto, (max-width: 119px) 100vw, 119px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png\" alt=\"\" class=\"wp-image-294038\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Masz jeszcze jakie\u015b pytania?<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Nie mo\u017cesz znale\u017a\u0107 odpowiedzi, kt\u00f3rej szukasz? Porozmawiaj z naszym zespo\u0142em. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pl\/zaplanuj-prezentacje\/\">Skontaktuj si\u0119 z nami<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group cta-section simple-centered dark\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Gotowy do rozpocz\u0119cia?<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Do\u0142\u0105cz do ponad 4,000+ nowoczesnych firm, kt\u00f3re ju\u017c zaufa\u0142y CloudTalk, aby mie\u0107 WI\u0118CEJ i LEPSZE po\u0142\u0105czenia.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pl\/cloudtalk-14-dniowy-bezplatny-okres-probny\/\">Wypr\u00f3buj za darmo<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/pl\/zaplanuj-prezentacje\/\">Kontakt w sprawie sprzeda\u017cy<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Usprawnij dystrybucj\u0119 po\u0142\u0105cze\u0144 dzi\u0119ki grupom dzwonk\u00f3w Kieruj po\u0142\u0105czenia przychodz\u0105ce do w\u0142a\u015bciwych zespo\u0142\u00f3w, korzystaj\u0105c z wydajnych strategii dystrybucji po\u0142\u0105cze\u0144. Zautomatyzowany routing grup dzwonk\u00f3w zapewnia szybsze odpowiedzi, p\u0142ynniejsze zarz\u0105dzanie przep\u0142ywem po\u0142\u0105cze\u0144 i konsekwentnie lepsz\u0105 obs\u0142ug\u0119 klienta &#8211; bez konieczno\u015bci r\u0119cznego wysi\u0142ku. Inteligentna obs\u0142uga po\u0142\u0105cze\u0144 40% szybszy czas obs\u0142ugi Zmniejsz w\u0105skie gard\u0142a po\u0142\u0105cze\u0144 i szybciej rozwi\u0105zuj zapytania klient\u00f3w [&hellip;]<\/p>\n","protected":false},"author":142,"featured_media":311514,"parent":238280,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-no-top-padding.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-311513","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/pl\/wp-json\/wp\/v2\/pages\/311513","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pl\/wp-json\/wp\/v2\/users\/142"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pl\/wp-json\/wp\/v2\/comments?post=311513"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/pl\/wp-json\/wp\/v2\/pages\/311513\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pl\/wp-json\/wp\/v2\/pages\/238280"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pl\/wp-json\/wp\/v2\/media\/311514"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/pl\/wp-json\/wp\/v2\/media?parent=311513"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/pl\/wp-json\/wp\/v2\/ct-post-type?post=311513"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}