{"id":123720,"date":"2022-06-08T00:05:01","date_gmt":"2022-06-07T22:05:01","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/quanto-costa-un-software-per-il-call-center\/"},"modified":"2025-03-06T14:44:48","modified_gmt":"2025-03-06T12:44:48","slug":"quanto-costa-un-software-per-il-call-center","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/it\/blog\/quanto-costa-un-software-per-il-call-center\/","title":{"rendered":"Prezzi del software per call center: Quanto coster\u00e0 nel 2026?"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">Quanto costa un software per call center: Guida ai prezzi per i call center  2025<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/it\/programma-una-demo\/\" style=\"border-radius:3px\">CONTATTA UFFICIO VENDITE<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/it\/cloudtalk-14-giorni-di-prova-gratuita\/\" style=\"border-radius:3px\">PROVALO GRATUITAMENTE<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-1024x576.png\" alt=\"\" class=\"wp-image-205760\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-88x50.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p class=\"has-black-color has-text-color has-medium-font-size\">Vuoi migliorare le tue operazioni inbound e outbound ma ti preoccupi dei costi?\nFortunatamente per te, un ottimo software per call center non deve per forza essere una spesa eccessiva. <\/p>\n\n\n\n<p>Le moderne soluzioni per le chiamate offrono spesso molti strumenti e integrazioni ad alta tecnologia, il che potrebbe far pensare che l&#8217;integrazione di un nuovo strumento sia proibitiva.\nTuttavia, i prezzi dei call center non devono essere un problema per 2025. <\/p>\n\n\n\n<p>In questo articolo esploreremo tutti i fattori che incidono sul costo del software per call center e ti presenteremo alcuni dei fornitori presenti sul mercato, con l&#8217;obiettivo di aiutarti a trovare il software perfetto.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Questo articolo ti aiuter\u00e0:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comprendi l&#8217;<strong>intero spettro dei costi<\/strong> del software per call center, compresa la configurazione iniziale e le spese correnti.<\/li>\n\n\n\n<li>Scopri le <strong>differenze<\/strong> finanziarie e operative <strong>tra le soluzioni on-premise e quelle basate sul cloud<\/strong>.<\/li>\n\n\n\n<li>Scopri <strong>come le caratteristiche e le integrazioni influenzano i prezzi<\/strong> e come scegliere in modo oculato in base alle tue esigenze aziendali.<\/li>\n\n\n\n<li>Scopri i <strong>consigli per scegliere un software conveniente<\/strong> senza sacrificare le funzionalit\u00e0 essenziali.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Qual \u00e8 il costo medio del software per call center?<\/h2>\n\n\n\n<p>I prezzi dei <a      href=\"https:\/\/test-staging.cloudtalk.io\/it\/blog\/cose-il-software-per-call-center-e-come-funziona\/\">software per call center<\/a> possono variare notevolmente.\nUno dei fattori che influenzano maggiormente i costi \u00e8 il tipo di software che si sceglie, ovvero <strong>On-Premise <\/strong>o <strong>Cloud-Based.<\/strong> <\/p>\n\n\n\n<p>Il <strong>software per call center on-premise<\/strong> si riferisce a una soluzione installata fisicamente nei locali dell&#8217;azienda.\nPuoi utilizzare le infrastrutture, tra cui linee telefoniche fisse, cavi dati e server, se sono gi\u00e0 presenti.\nIn caso contrario, dovrai investire un budget considerevole e un grande sforzo per installarle.  <\/p>\n\n\n\n<p><strong>Cloud-Based Call Center Software <\/strong>is a solution hosted on external 3rd party servers accessible by anyone from any smart device with the right app and login credentials. Find out if it makes sense for you with our call center <a      href=\"https:\/\/test-staging.cloudtalk.io\/roi-calculator-customer-service\/\">ROI Calculator<\/a>.<\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"On-Premise\">\n<p><strong>On-Premise<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Cloud-Based\">\n<div class=\"wp-block-group ct-table-header-group voip has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong><strong>Basato sul cloud<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Description\">\n<p><strong><strong>Descrizione<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Il software per call center viene installato fisicamente nei locali dell&#8217;azienda, utilizzando l&#8217;infrastruttura esistente, compresi cavi, server e altro.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Software per call center ospitato, gestito e mantenuto da una terza parte; accessibile in qualsiasi momento, ovunque e da qualsiasi dispositivo intelligente.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Benefits\">\n<p><strong><strong>Vantaggi<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Controllo e personalizzazione completi<\/li>\n\n\n\n<li class=\"has-small-font-size\">Maggiore sicurezza online<\/li>\n\n\n\n<li class=\"has-small-font-size\">Costi pi\u00f9 bassi a lungo termine<\/li>\n\n\n\n<li class=\"has-small-font-size\">Utilizza l&#8217;infrastruttura esistente<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Facilmente scalabile<\/li>\n\n\n\n<li class=\"has-small-font-size\">Efficiente dal punto di vista dei costi<\/li>\n\n\n\n<li class=\"has-small-font-size\">Facile da raggiungere<\/li>\n\n\n\n<li class=\"has-small-font-size\">Implementazione rapida<\/li>\n\n\n\n<li class=\"has-small-font-size\">Aggiornamenti automatici<\/li>\n\n\n\n<li class=\"has-small-font-size\">Recupero dai disastri<\/li>\n\n\n\n<li class=\"has-small-font-size\">Flessibilit\u00e0 geografica<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Negatives\">\n<p><strong><strong>Negativi<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Flessibilit\u00e0 limitata<\/li>\n\n\n\n<li class=\"has-small-font-size\">Suscettibile agli attacchi locali<\/li>\n\n\n\n<li class=\"has-small-font-size\">Costi iniziali sostanziali<\/li>\n\n\n\n<li class=\"has-small-font-size\">Limitato a una sola sede<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Controllo limitato<\/li>\n\n\n\n<li class=\"has-small-font-size\">Dipendente da Internet<\/li>\n\n\n\n<li class=\"has-small-font-size\">Preoccupazioni per i dati online<\/li>\n\n\n\n<li class=\"has-small-font-size\">Costi di abbonamento<\/li>\n\n\n\n<li class=\"has-small-font-size\">Integrazione personalizzata limitata<\/li>\n\n\n\n<li class=\"has-small-font-size\">Potenziale blocco dei fornitori<\/li>\n\n\n\n<li class=\"has-small-font-size\">Accesso offline limitato<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p id=\"Use;Case\"><strong><strong>Caso d&#8217;uso<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Azienda locale di dimensioni enterprise con sede fisica del call center.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Un&#8217;azienda di qualsiasi dimensione che lavora a distanza e che ha clienti in tutto il mondo.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Pricing\">\n<p><strong><strong>Prezzi<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Licenza: $500 &#8211; $2.000<br\/>Hardware: $20.000 &#8211; $500.000<br\/>Set-Up: $25,000+<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Abbonamento: $25 per utente\/mese<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\"> \n<iframe loading=\"lazy\" title=\"How Much Does Call Center Software Cost?\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/X5jfGi4QW9k?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n <\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Dietro le quinte: 8 fattori che determinano i prezzi dei call center<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">1. Numero di utenti<\/h4>\n\n\n\n<p>I prezzi dei software per call center dipendono dal numero di utenti (licenze) che si desidera inserire.\nNaturalmente, pi\u00f9 alto \u00e8 il numero, pi\u00f9 alto sar\u00e0 il prezzo.\nTuttavia, molti fornitori offrono sconti quantitativi per i call center pi\u00f9 grandi.  <\/p>\n\n\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\"><strong>Ecco quanto pagheresti per un numero diverso di posti con i <a      href=\"https:\/\/test-staging.cloudtalk.io\/it\/prezzi-del-software-di-call-center\/\">piani di CloudTalk<\/a>:<\/strong><\/p>\n\n\n\n<h5 class=\"wp-block-heading has-text-align-center\">Prezzi al mese, fatturati annualmente<\/h5>\n\n\n\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Numero di utenti<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Starter;plan\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-left\"><strong>Piano Starter<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Essential;plan\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>Piano essenziale<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Expert;plan\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>Piano esperto<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>1 &#8211; 10 utenti<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25 &#8211; $250<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$30 &#8211; $300<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$50 &#8211; $500<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>10 &#8211; 100 utenti<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$250 &#8211; $2,500<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$300 &#8211; $3,000<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$500 &#8211; $5,000<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>100 &#8211; 250 utenti<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$2,500 &#8211; $6,250<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$3,000 &#8211; $7,500<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$5,000 &#8211; $12,500<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>250 &#8211; 500 utenti<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$6,250 &#8211; $12,500<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$7,500 &#8211; $15,000<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$12,500 &#8211; $25,000<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">2. Quantit\u00e0\/tipo di caratteristiche<\/h4>\n\n\n\n<p>Un altro aspetto importante dei prezzi \u00e8 il piano che desideri acquistare.\nQuesti possono essere suddivisi in <strong>Starter<\/strong>, <strong>Intermediate<\/strong>, <strong>Expert<\/strong> ed <strong>Enterprise<\/strong>, con prezzi che aumentano di conseguenza.\nQuesti ultimi tendono ad avere una struttura di pagamento utente\/mese.  <\/p>\n\n\n\n<p>I fornitori spesso nascondono le funzioni pi\u00f9 sofisticate dietro abbonamenti pi\u00f9 costosi, quindi \u00e8 sempre una buona idea verificare che la soluzione scelta offra gli strumenti (comprese le integrazioni) di cui hai bisogno a un costo che sei disposto a pagare.<br\/><br\/>A volte \u00e8 possibile acquistare <a      href=\"https:\/\/test-staging.cloudtalk.io\/it\/blog\/top-25-delle-caratteristiche-dei-call-center-per-il-2024\/\">funzioni specifiche<\/a> come componenti aggiuntivi autonomi di un livello inferiore, ma \u00e8 raro.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3. Capacit\u00e0 di integrazione<\/h4>\n\n\n\n<p>Le soluzioni con solide capacit\u00e0 di integrazione possono avere prezzi pi\u00f9 alti a causa del valore aggiunto che offrono nella semplificazione dei flussi di lavoro e nella gestione dei dati.\nPertanto, la capacit\u00e0 del software per call center di integrarsi con sistemi di terze parti pu\u00f2 influenzare le opzioni di prezzo. <\/p>\n\n\n\n<p><strong>Ripartizione dei prezzi delle integrazioni CRM di vendita pi\u00f9 comuni<\/strong> <\/p>\n\n\n\n<p>(Prezzo per utente\/mese, con fatturazione annuale)<\/p>\n\n\n\n<h6 class=\"wp-block-heading\"><strong><strong>HubSpot<\/strong><\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>$18 &#8211; $792, offre un piano gratuito<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\"><strong><strong>Salesforce<\/strong><\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u20ac25 &#8211; \u20ac300<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>Pipedrive<\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u20ac14,90 &#8211; \u20ac99<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\"><strong><strong>Zendesk Sell<\/strong><\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>$19 &#8211; $115<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\"><strong><strong><strong>ActiveCampaign per le vendite<\/strong><\/strong><\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>$19 &#8211; $49, prezzo del piano Enterprise su richiesta<\/li>\n<\/ul>\n\n\n\n<div style=\"height:63px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">4. Numeri di telefono e tariffe di chiamata<\/h4>\n\n\n\n<p>In generale, i fornitori di software per call center offrono <strong>varianti di numeri<\/strong> <strong>locali<\/strong>, <strong>mobili<\/strong>, <strong>verdi<\/strong> e <strong>internazionali<\/strong>.\nDi solito vengono acquistati singolarmente e il loro prezzo varia a seconda del tipo e della localit\u00e0. <br\/><br\/>Per questo motivo, devi anche considerare le tariffe delle chiamate (e degli SMS).\nAlcuni fornitori SaaS offrono pacchetti prepagati con l&#8217;abbonamento, ma di solito puoi anche optare per una struttura &#8220;pay-as-you-go&#8221;.   <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">5. Metodo di fatturazione<\/h4>\n\n\n\n<p>Di solito sono disponibili diversi metodi di fatturazione (pagamenti mensili o annuali, ad esempio).\nPi\u00f9 lungo \u00e8 il &#8220;contratto&#8221;, pi\u00f9 basso \u00e8 il prezzo, cosa da tenere presente se non ti piace cambiare continuamente strumento tecnologico. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">6. Valuta<\/h4>\n\n\n\n<p>Alcuni fornitori di software per call center offrono i loro prezzi in pi\u00f9 valute, ad esempio in euro e in dollari.\nQuando si controlla il prezzo del software per call center, un&#8217;opzione pu\u00f2 risultare pi\u00f9 economica dell&#8217;altra, ma dipende solo dalla valuta scelta. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">7. Sicurezza<\/h4>\n\n\n\n<p>La sicurezza dei tuoi dati vale fino all&#8217;ultimo centesimo, ma alcuni provider potrebbero richiedere un supplemento per mantenere il tuo call center al sicuro.\nL&#8217;ideale sarebbe avere pi\u00f9 centri dati, funzionalit\u00e0 di crittografia e Single-Sign-On (SSO), come quelli offerti da CloudTalk. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">8. Attrezzature<\/h4>\n\n\n\n<p>Non dimenticare che anche se scegli una soluzione basata sul cloud invece del centralino (che pu\u00f2 costare fino a 260.000 dollari nel primo anno), dovrai comunque investire in alcune attrezzature per i tuoi agenti.\nQuesti includono: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cuffie: <\/strong> Le opzioni pi\u00f9 economiche partono da circa 20 dollari, mentre i modelli pi\u00f9 avanzati possono costare centinaia di dollari.\nLe cuffie pi\u00f9 costose di solito offrono funzioni aggiuntive come la cancellazione del rumore, diverse opzioni di connettivit\u00e0 e una migliore qualit\u00e0 del suono. <strong><br\/><\/strong><\/li>\n\n\n\n<li><strong>Dispositivo di chiamata: <\/strong>I prezzi dei telefoni cellulari o dei computer portatili variano in base alla marca e al modello che scegli.\nIl prezzo medio di mercato 2023 di uno smartphone in tutto il mondo \u00e8 di circa 300 dollari.\nPer quanto riguarda i computer portatili, il prezzo medio varia da 600 a 1.000 dollari.  <\/li>\n<\/ul>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel is-style-image-left\" style=\"background-color:#FFF4FD\"><div class=\"cta-simple-panel-inner\">\n<figure class=\"wp-block-image size-large is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"560\" height=\"394\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/alternative-pages-illustration4.svg\" alt=\"\" class=\"wp-image-201222\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Scopri come risparmiare tempo e incrementare i profitti con un software scalabile<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/blog\/scalability-lost-revenue\/\">Scopri di pi\u00f9<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Prezzi dei software per call center: Un&#8217;analisi comparativa per il 2024<\/h2>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>Confronto<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Pricing;and;plans\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-black-color has-text-color\"><strong><strong>Prezzi e piani<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Top;features\">\n<div class=\"wp-block-group ct-table-header-group third-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-black-color has-text-color\"><strong><strong>Caratteristiche principali<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Best;for\">\n<div class=\"wp-block-group ct-table-header-group third-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-black-color has-text-color\"><strong><strong>Il meglio per<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-deep-blue-sky-color has-text-color\"><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 piani, <strong>$25 &#8211; $50 <\/strong>per<strong> <\/strong>utente\/mese con fatturazione annuale.\nIl prezzo di un piano personalizzato \u00e8 disponibile su richiesta. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Power dialer<br\/>Numeri internazionali<br\/>Progettista di flussi di chiamata<br\/>IVR<br\/>Clicca per chiamare<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Le aziende di tutte le dimensioni hanno bisogno di un <strong>software per le chiamate aziendali multicanale<\/strong> per i team inbound e outbound.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>3CX<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 piani, <strong>\u20ac175 &#8211; \u20ac180 <\/strong>per utente\/mese con fatturazione annuale + piano &#8220;3CX free&#8221; gratuito<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Live Chat<br\/>Registrazione delle chiamate<br\/>Trascrizione in tempo reale<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Piccoli team che non sono interessati a tutte le caratteristiche che la maggior parte dei <strong>software per le chiamate intelligenti<\/strong> offre.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Bitrix24<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 piani a pagamento, da <strong>\u20ac61 a \u20ac249<\/strong> per utente\/mese con fatturazione mensile + un piano gratuito<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Conferenze audio e video<br\/>Condivisione dello schermo<br\/>Notifiche<br\/>Condivisione dei file<br\/>Pianificazione  <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Tutti i <strong>tipi di aziende e dipartimenti<\/strong>.\nAd esempio, vendite, marketing, gestione dei progetti e risorse umane. <\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Five9<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 piani,<strong> $149 &#8211; $229<\/strong> al mese<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Richiamata automatica<br\/>Code di chiamata<br\/>Notifiche<br\/>Tag di Chiamata<br\/>Richiamata<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Aziende di tutte le dimensioni con <strong>contact center<\/strong> inbound, outbound e <strong>misti<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Talkdesk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 piani, <strong>$75 &#8211; $125<\/strong> per utente\/mese; il prezzo del piano &#8220;Experience Clouds&#8221; \u00e8 disponibile su richiesta.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Combinatori automatici<br\/>Analisi dell&#8217;esperienza del cliente<br\/>AppConnect<br\/>Conversazioni<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>I contact center omnichannel che vogliono <strong>automatizzare le interazioni con i clienti in entrata e in uscita<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>NICE CXOne<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 piani basati sul preventivo<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Distributore automatico di contatti<br\/>IVR<br\/>Combinatori automatici di vendita<br\/>Analisi vocale<br\/>Ottimizzazione della forza lavoro<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Grandi aziende e imprese con un<strong> elevato volume di chiamate<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Dialpadcore<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 piani, <strong>$15 &#8211; $25<\/strong> per utente\/mese con fatturazione annuale, Prezzo per il piano Enterprise disponibile su richiesta<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Videochiamate in conferenza<br\/>Analisi del sentimento<br\/>Trascrizioni di messaggi vocali<br\/>Speech-to-Text<br\/>Registrazione automatica delle chiamate<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Call center di livello aziendale che hanno bisogno di <strong>strumenti UCaaS automatizzati<\/strong> per semplificare la comunicazione interna.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Genesys<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 piani, <strong>$75 &#8211; $150<\/strong> per utente\/mese; il prezzo del piano &#8220;Genesys DX&#8221; \u00e8 disponibile su richiesta.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Autodialer in uscita<br\/>Instradamento predittivo<br\/>Ottimizzazione della forza lavoro<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Team remoti che hanno bisogno di <strong>forti capacit\u00e0 di intelligenza artificiale<\/strong> per automatizzare i processi.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 piani, <strong>$30 &#8211; $50<\/strong> per utente\/mese con fatturazione annuale; il prezzo del piano &#8220;personalizzato&#8221; \u00e8 disponibile su richiesta.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Integrazioni complete<br\/>Number Panel<br\/>Shared Call Inbox<br\/>Live Activity Feed<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Startup e piccole imprese che necessitano di <strong>soluzioni economiche<\/strong> con funzionalit\u00e0 di base.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>8\u00d78<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>6 piani, <strong>$15 &#8211; $140<\/strong> per utente\/mese con fatturazione mensile<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Analytics<br\/>Smart Dialer<br\/>Click to Call<br\/>Registrazione delle chiamate<br\/>Gestione della forza lavoro<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Centri di <strong>assistenza clienti inbound<\/strong> remoti.<br\/><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong>GoTo Connect<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Disponibile come componente aggiuntivo a prezzo personalizzato del piano UCaaS di GoTo.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Campagne<br\/>Editor dei piani telefonici<br\/>Guida in tempo reale<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Le PMI che hanno bisogno di accedere a pi\u00f9 canali di comunicazione.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-text-color is-layout-flow wp-block-column-is-layout-flow\" style=\"color:#6175f8\">\n<p class=\"has-black-color has-text-color\"><strong>Zoom<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Prezzi basati sul preventivo, componenti aggiuntivi disponibili a partire da <strong>$60 all&#8217;anno<\/strong><br\/><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Contact Center Analytics<br\/>Chiamate video in uscita<br\/>Assegnazioni di impegno attivo<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Gli utenti di Zoom che cercano una soluzione di contact center con <strong>un&#8217;interfaccia<\/strong> e delle funzioni <strong>familiari<\/strong>.<br\/><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong>Twilio<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Offre diversi modelli di prezzo.\nAd esempio, Twilio Flex costa <strong> 1 dollaro all&#8217;ora per utente attivo o una tariffa fissa di 150 dollari<\/strong> per utente\/mese. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>API aperta<br\/>Click to Call<br\/>Registrazione delle chiamate<br\/>Un numero locale gratuito per piano<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Aziende di <strong>tutte le dimensioni che necessitano di una soluzione scalabile<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>RingCentral<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 piani, <strong>$20 &#8211; $35<\/strong> per utente\/mese con fatturazione annuale<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Metriche in tempo reale<br\/>Segreteria telefonica<br\/>Trascrizioni<br\/>SMS<br\/>Numeri internazionali<br\/>Chiamate in conferenza<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Le aziende hanno bisogno di un&#8217;<strong>esperienza omnichannel<\/strong>, oltre che di strumenti per la qualificazione, la gestione, la collaborazione e le prestazioni dei lead.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>Freshdesk<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 piani a pagamento &#8211; <strong>$15 &#8211; $79<\/strong> per utente\/mese con fatturazione annuale + un piano iniziale gratuito<br\/><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>ID chiamante<br\/>Coda di chiamata<br\/>Power Dialers<br\/>IVR<br\/>Reporting personalizzato<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Le piccole imprese che cercano una <strong>combinazione di software per helpdesk e contact center<\/strong>.<br\/><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>Vonage<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 piani basati sul preventivo<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Chiamate telefoniche&amp;Messaggi<br\/>Segreteria telefonica<br\/>Conferenza voce&amp;video<br\/>Inoltro di chiamata<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Piccole, medie e imprese che hanno <strong>bisogno di una piattaforma VoIP scalabile e facile da usare<\/strong> con un&#8217;ampia gamma di soluzioni.<br\/><br\/><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>Avaya<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 piani, da <strong>\u20ac 10,99 a \u20ac 33,99<\/strong> per utente\/mese con fatturazione annuale<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Numeri locali e numeri verdi<br\/>Registrazioni automatiche delle chiamate<br\/>Conversazione con il testo<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Team remoti che hanno bisogno di un facile <strong>accesso alle videoconferenze<\/strong> e alla messaggistica istantanea.<br\/><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>JustCall<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 piani, <strong>$24 &#8211; $48<\/strong> per utente\/mese con fatturazione annuale, prezzo di un piano &#8220;personalizzato&#8221; disponibile su richiesta<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Tracciamento delle chiamate, Registrazione&amp;Monitoraggio<br\/>SMS&amp;MMS<br\/>Composizione automatica&amp;predittiva<br\/>Gestione del Telemarketing<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Startup e piccole imprese che vogliono <strong>scalare senza complessit\u00e0<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>Nextiva<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 piani, <strong>$18,95 &#8211; $32,95<\/strong> per utente\/mese con fatturazione annuale<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Videoconferenza<br\/>Registrazione delle chiamate<br\/>Instradamento delle chiamate<br\/>Capacit\u00e0 di flusso di lavoro<br\/>Assistenti automatici<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Le aziende che hanno bisogno di un <strong>sistema telefonico aziendale robusto, sicuro e affidabile<\/strong>che funzioni su tutti i dispositivi.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">Scegli il miglior fornitore di call center<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"635\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/eBook-top-contact-center-providers.svg\" alt=\"\" class=\"wp-image-177212\"\/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/?page_id=175134\/\">Leggi gratis<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">I prezzi del software per call center<\/h2>\n\n\n\n<p>Con un&#8217;ampia variet\u00e0 di soluzioni, la decisione finale dipende spesso dal prezzo.\nQuando si parla di prezzi dei software per call center, per\u00f2, sono molte le cose che entrano in gioco nel calcolo del costo finale.   <\/p>\n\n\n\n<p>Come puoi vedere, i prezzi possono variare molto, quindi \u00e8 importante controllare bene cosa \u00e8 incluso nel prezzo del software per call center.  <\/p>\n\n\n\n<p>Per fortuna c&#8217;\u00e8 sempre una prova gratuita che puoi sfruttare per assicurarti di aver fatto la scelta giusta.<\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center ct-block-article-faq-header\">Domande frequenti<\/h3>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Cos&#8217;\u00e8 il software per call center in cloud?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Il software per call center in cloud \u00e8 una soluzione di chiamata ospitata su server remoti, accessibili via internet.<br \/>\nA differenza dei tradizionali sistemi on-premise, offre flessibilit\u00e0, scalabilit\u00e0 ed economicit\u00e0, consentendo alle aziende di ottimizzare le <a href=\"https:\/\/staging.cloudtalk.io\/it\/blog\/14-pratiche-per-gestire-le-operazioni-dei-call-center-nel-2024\/\" target=\"_blank\" rel=\"noopener\">operazioni di call center<\/a> e di offrire ai clienti un&#8217;esperienza perfetta.<br \/>\n <a href=\"https:\/\/staging.cloudtalk.io\/it\/blog\/il-confronto-definitivo-tra-le-soluzioni-per-call-center-per-il-2024\/\" target=\"_blank\" rel=\"noopener\">Qui<\/a> abbiamo stilato un elenco complesso di soluzioni basate sul cloud.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Come funziona un software per call center?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Call center software efficiently manages incoming and outgoing calls, typically using automatic call distribution (ACD) to route calls to appropriate agents. It integrates with customer relationship management (CRM) tools to access essential customer data, providing a seamless experience for agents and customers alike. Check our\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/\" target=\"_blank\" rel=\"noopener\">next-gen call center automation capabilities.<\/a><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Quanto costa un software per il call center?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>The cost of call center software varies depending on the features, scale, and provider. At Cloudtalk, we offer tailored pricing plans to suit the unique needs of different businesses, ensuring a competitive edge while maximizing the return on investment. Find out more about\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/how-much-does-call-center-software-cost\/\" target=\"_blank\" rel=\"noopener\">the cost associated with call center software<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711114639764\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Come utilizzare i dati analitici del software per call center?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Call center software data analytics may give you valuable insights into customer behavior, agent performance, and overall call center efficiency. By analyzing\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/what-are-call-tracking-metrics\/\" target=\"_blank\" rel=\"noopener\">these metrics<\/a>, Cloudtalk users can make data-driven decisions, optimize processes, and ultimately deliver exceptional customer experiences. What should your reporting look like?\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/call-center-reporting-the-definitive-guide-2022\/\" target=\"_blank\" rel=\"noopener\">Check it out here<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711114663166\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Qual \u00e8 il miglior software per call center?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>From the many options available on the market, Cloudtalk truly stands out due to its reliability, unique benefits, user-friendly interface, advanced features, and exceptional customer support. We empower businesses to achieve operational excellence and take their customer service to new heights. Read more about\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/what-makes-cloudtalk-the-right-call-center-software\/\" target=\"_blank\" rel=\"noopener\">Cloudtalk&#8217;s benefits<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711114680729\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Come scegliere un software per call center?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>When selecting a call center software, consider factors like scalability, feature set,\u00a0 integration portfolio, and customer support. Cloudtalk, with its customizable tools and easy deployment, emerges as the ideal choice to meet diverse call center needs. Learn more\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/complete-call-center-software-buyer-s-guide\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711114725573\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">I call center utilizzano software CRM?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Yes, call centers often use CRM software to enhance customer interactions and improve efficiency. By integrating call center software with CRM, your agents can access customers&#8217; call history, see their preferences, and other relevant information. This lets them provide personalized and efficient support, ensuring customer satisfaction and loyalty. Read how to equip your team with the best CRM solution\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/the-most-comprehensive-crm-software-comparison-2022\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Vuoi migliorare le tue operazioni inbound e outbound ma ti preoccupi dei costi? Fortunatamente per te, un ottimo software per&#8230;<\/p>\n","protected":false},"author":31,"featured_media":205794,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[249],"tags":[],"class_list":["post-123720","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center-it"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/posts\/123720","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/users\/31"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/comments?post=123720"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/posts\/123720\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/media\/205794"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/media?parent=123720"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/categories?post=123720"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/tags?post=123720"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}