{"id":118467,"date":"2022-05-27T12:17:31","date_gmt":"2022-05-27T10:17:31","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/come-assicurarsi-che-le-chiamate-a-freddo-portino-appuntamenti\/"},"modified":"2024-10-29T11:10:06","modified_gmt":"2024-10-29T09:10:06","slug":"come-assicurarsi-che-le-chiamate-a-freddo-portino-appuntamenti","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/it\/blog\/come-assicurarsi-che-le-chiamate-a-freddo-portino-appuntamenti\/","title":{"rendered":"Come assicurarsi che le chiamate a freddo portino appuntamenti?"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading\">How to make sure your cold calls get you appointments?<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/it\/programma-una-demo\/\" style=\"border-radius:3px\">CONTACT SALES<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/it\/cloudtalk-14-giorni-di-prova-gratuita\/\" style=\"border-radius:3px\">TRY FOR FREE<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/cloudtalk-how-to-make-sure-your-cold-calls-get-you-appointments-1024x683.jpg\" alt=\"foto uomo che chiama a freddo\" class=\"wp-image-6537\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/cloudtalk-how-to-make-sure-your-cold-calls-get-you-appointments-1024x683.jpg 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/cloudtalk-how-to-make-sure-your-cold-calls-get-you-appointments-300x200.jpg 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/cloudtalk-how-to-make-sure-your-cold-calls-get-you-appointments-768x512.jpg 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/cloudtalk-how-to-make-sure-your-cold-calls-get-you-appointments-200x133.jpg 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/cloudtalk-how-to-make-sure-your-cold-calls-get-you-appointments-672x448.jpg 672w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/cloudtalk-how-to-make-sure-your-cold-calls-get-you-appointments-560x373.jpg 560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/cloudtalk-how-to-make-sure-your-cold-calls-get-you-appointments-484x323.jpg 484w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/cloudtalk-how-to-make-sure-your-cold-calls-get-you-appointments-400x267.jpg 400w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/cloudtalk-how-to-make-sure-your-cold-calls-get-you-appointments-392x261.jpg 392w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/cloudtalk-how-to-make-sure-your-cold-calls-get-you-appointments-120x80.jpg 120w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/cloudtalk-how-to-make-sure-your-cold-calls-get-you-appointments-203x135.jpg 203w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/cloudtalk-how-to-make-sure-your-cold-calls-get-you-appointments-64x43.jpg 64w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/cloudtalk-how-to-make-sure-your-cold-calls-get-you-appointments.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p class=\"has-black-color has-text-color has-medium-font-size\">Stanco di chiamate a freddo inefficaci? Continua a leggere per scoprire come convertire le chiamate in riunioni! Ti elenchiamo i nostri migliori consigli per le chiamate a freddo che puoi mettere in pratica subito.<\/p>\n\n\n\n<p>Sapevi che meno dell&#8217;<a href=\"https:\/\/blog.hubspot.com\/sales\/cold-calling-statistics\" target=\"_blank\" rel=\"noreferrer noopener\">1% delle chiamate a freddo<\/a> si trasforma in appuntamenti? Considerando che<a href=\"https:\/\/www.resourcefulselling.com\/cold-calling-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener\">l&#8217;82% dei potenziali acquirenti<\/a>probabilmente accetter\u00e0 un invito a un incontro, si tratta di un <a href=\"https:\/\/www.hotjar.com\/conversion-rate-optimization\/\" target=\"_blank\" rel=\"noreferrer noopener\">tasso di conversione<\/a> terribilmente basso. Il risultato \u00e8 chiaro: c&#8217;\u00e8 qualcosa in questo approccio alle vendite che deve essere cambiato immediatamente. Le chiamate a freddo non hanno successo per caso: la strategia deve essere perfetta per farle funzionare. Ecco come fare in modo che le chiamate a freddo ti facciano ottenere appuntamenti.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"why-your-cold-calls-don-t-work\">Perch\u00e9 le chiamate a freddo non funzionano<\/h2>\n\n\n\n<p>Di solito, uno dei pi\u00f9 grandi errori di strategia di cold-calling \u00e8 quello di non fare abbastanza ricerche. Per rendere le tue telefonate effettivamente efficaci, devi continuare a conoscere i tuoi clienti, le loro esigenze, le loro abitudini e i loro valori.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.briantracy.com\/blog\/sales-success\/7-cold-calling-tips-that-will-yield-greater-returns\/\" target=\"_blank\" rel=\"noreferrer noopener\">Brian Tracy<\/a>, uno dei pi\u00f9 famosi guru del marketing, ritiene che sia uno dei consigli pi\u00f9 importanti per le chiamate a freddo. Il suo consiglio \u00e8 di <strong>rimanere concentrati sul cliente<\/strong>(o, in altre parole, sul prospect). Non dovresti parlare di te stesso e del tuo prodotto per tutta la telefonata: questa tecnica di vendita \u00e8 ormai superata da tempo. \u00c8 invece molto meglio parlare delle esigenze del tuo potenziale cliente e rispondere alle sue domande. La chiave \u00e8 rendere la vendita <strong>incentrata sul cliente.<\/strong><\/p>\n\n\n\n<p>Un&#8217;altra cosa che ostacola il successo \u00e8 la<strong>profezia che si autoavvera.<\/strong> L&#8217;approccio &#8220;odio le telefonate a freddo&#8221; non vi porter\u00e0 lontano. Se continui a ripeterti che non funzioner\u00e0, sicuramente non funzioner\u00e0. \u00c8 vero che le chiamate a freddo non godono della migliore reputazione, ma anche essere negativi fin dall&#8217;inizio non \u00e8 utile. Dovresti concentrarvi sulla ricerca di opportunit\u00e0 di miglioramento piuttosto che sulle lamentele.<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">Increase sales with the 7 best calling templates.<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"635\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/eBook-cold-calling-templates.svg\" alt=\"\" class=\"wp-image-177297\" style=\"object-fit:cover\"\/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/cold-calling-templates-ebook\/\">Read for free<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"how-to-improve-your-cold-calls\">Come migliorare le chiamate a freddo<\/h2>\n\n\n\n<p>Ora che sai perch\u00e9 le tue chiamate a freddo non funzionano (e anche se funzionano, potrebbero comunque migliorare), cosa puoi fare esattamente per migliorare il risultato?<\/p>\n\n\n\n<p>Esistono molte tecniche di chiamata a freddo collaudate e testate, e di seguito elenchiamo le nostre preferite:<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"revise-your-cold-calling-strategy\">Rivedere la strategia di chiamata a freddo<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cherry-pick the prospects<\/strong>\u00a0\u2013 Reflect on your previous cold calling efforts. What are the best converting segments? Who are the best customers? Your time is precious so you need to prioritize accordingly. With the right call center software, you can analyze your previous efforts and see what works best.<\/li>\n\n\n\n<li><strong>Automate repetitive tasks<\/strong>\u00a0\u2013 Cold calling can get tedious, especially after some time. This is why it makes sense to automate the process as much as possible \u2013 except for the call, of course, as this is where the magic happens! Luckily, all the small and repetitive things can be automated with the help of call centre tools. This way, you can save your energy to focus on the more creative side of cold calling.<\/li>\n\n\n\n<li><strong>Keep track of your goals<\/strong>\u00a0\u2013 It makes a lot of sense to keep an eye on your KPIs while you work. Seeing how much you\u2019re missing might be just the thing that keeps you motivated. Again, call centre software makes it much easier to draw inspiration from the data. Have a look at this example from CloudTalk:<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-call-center-software-dashboard-crm-1024x768.png\" alt=\"Dashboard\" class=\"wp-image-1093\" style=\"width:840px;height:630px\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-call-center-software-dashboard-crm-1024x768.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-call-center-software-dashboard-crm-300x225.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-call-center-software-dashboard-crm-768x576.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-call-center-software-dashboard-crm-1536x1152.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-call-center-software-dashboard-crm-1392x1044.png 1392w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-call-center-software-dashboard-crm.png 1600w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-call-center-software-dashboard-crm-200x150.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-call-center-software-dashboard-crm-597x448.png 597w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-call-center-software-dashboard-crm-533x400.png 533w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-call-center-software-dashboard-crm-484x363.png 484w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-call-center-software-dashboard-crm-400x300.png 400w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-call-center-software-dashboard-crm-388x291.png 388w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-call-center-software-dashboard-crm-107x80.png 107w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-call-center-software-dashboard-crm-180x135.png 180w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/illustration-call-center-software-dashboard-crm-64x48.png 64w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"rewrite-your-cold-calling-scripts\">Riscrivi gli script per le chiamate a freddo<\/h2>\n\n\n\n<p>Dovresti usare un testo di vendita? Sappiamo che le conversazioni possono prendere pieghe diverse, ma anche se non vi attenete completamente allo scenario, \u00e8 sempre utile averlo a portata di mano. \u00c8 anche un enorme risparmio di tempo quando si tratta di inserire nuovi membri del team. Con gli script per le chiamate a freddo, la strategia viene scritta e memorizzata. In questo modo, pu\u00f2 essere facilmente trasmesso ad altri operatori del call center.<\/p>\n\n\n\n<p>Naturalmente, puoi scrivere il tuo script in documenti separati (o anche su carta), ma ti consigliamo di utilizzare un CRM dedicato alle vendite. Ad esempio,<strong>Zoho CRM<\/strong>offre un <a href=\"https:\/\/www.zoho.com\/creator\/help\/script\/using-script-builder.html\" target=\"_blank\" rel=\"noreferrer noopener\">costruttore di script integrato.<\/a> Puoi usare il tuo CRM per creare gli script e poi integrarli con il tuo software per call center, come <a href=\"https:\/\/test-staging.cloudtalk.io\/it\/it-2\/\"><strong>CloudTalk,<\/strong><\/a> oppure puoi renderlo ancora pi\u00f9 semplice con la <a href=\"https:\/\/test-staging.cloudtalk.io\/it\/icona-funzione-campagne-piccolo\/\">funzione Campagne di CloudTalk.<\/a><\/p>\n\n\n\n<p>Bene, allora come si fa a scrivere un copione per le chiamate a freddo che funzioni davvero?<\/p>\n\n\n\n<p>Ecco alcune delle cose pi\u00f9 importanti da tenere a mente:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Mind your manners<\/strong>\u00a0\u2013 Some industries may appear quite laid back, but you should never forget that you\u2019re getting in touch with someone for the first time. Be sure to ask if this is the right time to talk and if it\u2019s not, schedule a call for another hour. This has another advantage, as the prospect has to pick an hour that suits them, which means they\u2019re making a commitment. This has a powerful psychological impact, which we\u2019re going to describe later in more detail.\u00a0<\/li>\n\n\n\n<li><strong>Take time to do a little research<\/strong>\u00a0\u2013 When you know it might be worth it, going the extra mile can work wonders. Go to the prospect\u2019s profile on LinkedIn, read a little about the company and their role in it. Everyone is tired of generic cold calls so they\u2019re sure to appreciate a little personal touch. For example, if they just moved to another company, you can ask them how the new job is going. If you went to the same school, or worked with the same people, it\u2019s even better, as you already have something in common. Don\u2019t hesitate to use that as an ice breaker!<\/li>\n\n\n\n<li><strong>Keep it short and sweet<\/strong>\u00a0\u2013 We all got a lot on our plates, so skip the lengthy introductions and get straight to the point. You only have around 15 seconds to convince your client that you can offer some real value to them. Be sure to deliver a hook, a short and convincing pitch of your product that is focused on the client\u2019s needs.<\/li>\n\n\n\n<li><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"use-some-psychological-tricks-to-help-you-out\">Utilizza alcuni trucchi psicologici per aiutarti<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Smile more<\/strong>\u00a0\u2013 Fake it till you make it, or something along these lines. Have you heard of the\u00a0<a href=\"https:\/\/www.psychologytoday.com\/us\/blog\/the-science-willpower\/201208\/smile-your-way-out-stress\" target=\"_blank\" rel=\"noreferrer noopener\">pencil-holding experiment<\/a>? You need to hold a pencil between your teeth for a little while, so your mouth forms a smile. As a result, this is supposed to make you feel more relaxed and more confident. It may sound funny, but it actually works! Working with these simple\u00a0<a href=\"https:\/\/en.wikipedia.org\/wiki\/Facial_feedback_hypothesis\" target=\"_blank\" rel=\"noreferrer noopener\">facial feedback techniques<\/a>\u00a0can help you step up your cold calling game.<\/li>\n\n\n\n<li><strong>Use a positioning statement<\/strong>\u00a0\u2013 Ask your prospect a question like this one: You\u2019re a busy marketing professional that could use some more automation. Would you agree? The point is to use a statement they have no choice but to agree with. It\u2019s one of the easiest ways to come up with an effective sales hook.<\/li>\n\n\n\n<li><strong>Give your prospects a choice<\/strong>\u00a0\u2013 When <a href=\"https:\/\/news.simplybook.me\/10-essential-tips-to-streamline-appointment-management-system-for-small-businesses\/\" target=\"_blank\" rel=\"noopener\">agreeing on an appointment<\/a>, allow your interlocutor to choose the date that suits them best. You can use a tool like\u00a0Harmonizely\u00a0and send a scheduling link. The meeting will appear in both calendars after choosing a time slot, simple as that. As we\u2019ve already mentioned, it will make the participant feel more involved in the meeting \u2013 after all, they picked the date themselves, haven\u2019t they?<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"key-takeaways-for-effective-cold-calls\">I punti chiave per una telefonata a freddo efficace<\/h2>\n\n\n\n<p>Come puoi vedere, le telefonate a freddo non sono poi cos\u00ec male. Se vuoi fare le cose per bene, devi iniziare con <strong>un po&#8217; di ricerca<\/strong> e <strong>qualche tocco personale.<\/strong> Investire un po&#8217; di tempo nella vostra strategia ti porter\u00e0 sicuramente lontano. Buone telefonate a freddo!<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Stanco di chiamate a freddo inefficaci? Continua a leggere per scoprire come convertire le chiamate in riunioni! Ti elenchiamo i&#8230;<\/p>\n","protected":false},"author":29,"featured_media":81785,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-118467","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/posts\/118467","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/comments?post=118467"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/posts\/118467\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/media\/81785"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/media?parent=118467"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/categories?post=118467"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/tags?post=118467"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}