{"id":32703,"date":"2022-02-25T16:44:04","date_gmt":"2022-02-25T14:44:04","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/software-di-call-center-virtuale\/"},"modified":"2025-03-31T14:16:27","modified_gmt":"2025-03-31T12:16:27","slug":"software-di-call-center-virtuale","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/it\/software-di-call-center-virtuale\/","title":{"rendered":"Software per call center virtuali"},"content":{"rendered":"\n<div class=\"wp-block-group homepage-atf-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h1 class=\"wp-block-heading\">Rendere il lavoro a distanza un gioco da ragazzi<\/h1>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Imposta numeri locali in 160 per gli agenti remoti e mantieni una supervisione efficace con strumenti che ti permettono di monitorare le prestazioni da qualsiasi luogo. Il software di call center virtuale globale di CloudTalk porta automazione e intelligenza ai team remoti con:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Analisi storiche e in tempo reale di agenti e squadre<\/li>\n\n\n\n<li>Intelligenza conversazionale AI per approfondimenti automatizzati<\/li>\n\n\n\n<li>Integrazioni CRM e helpdesk per una visibilit\u00e0 completa<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/it\/programma-una-demo\/\">Contatto vendite<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column image-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large block-visibility-hide-large-screen block-visibility-hide-medium-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"886\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-1024x886.png\" alt=\"\" class=\"wp-image-213731\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-1024x886.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-300x260.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-768x665.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-857x742.png 857w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-494x428.png 494w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-424x367.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-131x113.png 131w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-88x76.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1.png 1072w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large block-visibility-hide-small-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"886\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-1024x886.png\" alt=\"\" class=\"wp-image-213731\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-1024x886.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-300x260.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-768x665.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-857x742.png 857w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-494x428.png 494w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-424x367.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-131x113.png 131w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1-88x76.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct02_17-1.png 1072w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group trusted-by\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ds2-slider basic-carousel seven-item\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-extended\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Pi\u00f9 di 4,000 aziende usano CloudTalk per avere pi\u00f9 e migliori chiamate<\/p>\n\n\n\n<div class=\"wp-block-group stage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1654\" height=\"626\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde.png\" alt=\"\" class=\"wp-image-210739\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde.png 1654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-300x114.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-1024x388.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-768x291.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-1536x581.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-1320x500.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-760x288.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-424x160.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-200x76.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/04\/Poliglota-verde-88x33.png 88w\" sizes=\"auto, (max-width: 1654px) 100vw, 1654px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160.png\" alt=\"\" class=\"wp-image-157909\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160.png 320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160-300x150.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160-200x100.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160-160x80.png 160w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160-270x135.png 270w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160-64x32.png 64w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"97\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glamira.svg\" alt=\"\" class=\"wp-image-228937\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"98\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Revolut.svg\" alt=\"\" class=\"wp-image-229165\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"110\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/DHL.svg\" alt=\"\" class=\"wp-image-232759\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"92\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Rakuten.svg\" alt=\"\" class=\"wp-image-229146\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"92\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/Glovo.svg\" alt=\"\" class=\"wp-image-288304\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Hostinger.svg\" alt=\"\" class=\"wp-image-228994\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Mercedes.png\" alt=\"\" class=\"wp-image-229013\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Mercedes.png 160w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Mercedes-88x44.png 88w\" sizes=\"auto, (max-width: 160px) 100vw, 160px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"117\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/CoachHub.svg\" alt=\"\" class=\"wp-image-228804\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/10\/TechMahindra@2x.png\" alt=\"Logo Tech mahindra\" class=\"wp-image-127\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/10\/TechMahindra@2x.png 320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/10\/TechMahindra@2x-300x150.png 300w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"234\" height=\"80\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/logo-greenpeace.png\" alt=\"\" class=\"wp-image-281247\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/logo-greenpeace.png 234w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/logo-greenpeace-200x68.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/logo-greenpeace-88x30.png 88w\" sizes=\"auto, (max-width: 234px) 100vw, 234px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"80\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Fujitsu.png\" alt=\"\" class=\"wp-image-228918\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Fujitsu.png 150w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Fujitsu-88x47.png 88w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>81.7%<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"204\" height=\"80\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x.png\" alt=\"\" class=\"wp-image-227441\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x.png 204w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x-200x78.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x-88x35.png 88w\" sizes=\"auto, (max-width: 204px) 100vw, 204px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Aumento del volume delle chiamate<\/h4>\n\n\n\n<p>Il volume delle chiamate \u00e8 aumentato dell&#8217;81,7%\u2191, le chiamate perse del 23,7%\u2193.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>2.5X<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/poliglota-logo.png\" alt=\"\" class=\"wp-image-205947\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Tasso di successo in uscita<\/h4>\n\n\n\n<p>Ha raddoppiato il successo delle vendite in uscita e dimezzato gli affari persi.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>80%<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"236\" height=\"74\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars.png\" alt=\"\" class=\"wp-image-189907\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars.png 236w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars-200x63.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars-88x28.png 88w\" sizes=\"auto, (max-width: 236px) 100vw, 236px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Diminuzione dei tempi di attesa<\/h4>\n\n\n\n<p>I tempi di attesa sono stati ridotti dell&#8217;80% e i tempi di gestione delle chiamate del 25%.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solutions-benefits\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">I team remoti vincono con noi<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/NameCall-Quallity.svg\" alt=\"\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Costruisci una presenza locale su <br\/>ovunque<\/h5>\n\n\n\n<p>Ottieni numeri locali in 160 paesi, in modo che i tuoi agenti remoti appaiano locali ai clienti di tutto il mondo. Mostra un volto professionale senza bisogno di uffici fisici.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/NameProductivity.svg\" alt=\"\" style=\"width:50px\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Risparmia sui costi e <br\/>Scala senza sforzo<\/h5>\n\n\n\n<p>Riduci le tariffe internazionali con un pacchetto di minuti e funzioni essenziali. Aggiungi numeri e membri del team senza sforzo, mantenendo le connessioni senza interruzioni e i costi bassi. <\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/NameCall.svg\" alt=\"\" class=\"wp-image-206760\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Monitorare e allineare i team remoti <br\/><\/h5>\n\n\n\n<p>Il nostro software per call center virtuali offre intelligenza artificiale delle conversazioni, analisi approfondite e integrazione con il CRM per monitorare le prestazioni e mantenere la qualit\u00e0.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group homepage-who-we-help-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-with-anchors\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">COME AIUTIAMO<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Le funzioni preferite dai team remoti<\/h2>\n\n\n\n<div class=\"wp-block-group anchors-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<ul class=\"wp-block-list\">\n<li><a   href=\"https:\/\/test-staging.cloudtalk.io\/it\/\">Copertura globale<\/a><\/li>\n\n\n\n<li><a   href=\"https:\/\/test-staging.cloudtalk.io\/it\/\">Operazioni in remoto<\/a><\/li>\n\n\n\n<li><a   href=\"https:\/\/test-staging.cloudtalk.io\/it\/\">Team Analytics<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group options-slider\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Chiamata globale indolore.<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Sales Dialer:<\/strong> raddoppia il volume delle chiamate in uscita mentre gli agenti remoti lavorano da qualsiasi luogo. Il nostro software di contact center virtuale automatizza la composizione delle chiamate in modo che il tuo team passi pi\u00f9 tempo a parlare. <\/li>\n\n\n\n<li><strong>Instradamento intelligente:<\/strong> Indirizza automaticamente i clienti all&#8217;agente remoto giusto in base alle competenze, alla posizione o alla disponibilit\u00e0, aiutando i team remoti a gestire le chiamate in entrata e in uscita.<\/li>\n\n\n\n<li><strong>Portata globale:<\/strong> Implementa una presenza locale in 160 paesi. Dai al tuo call center in uscita un vantaggio competitivo con tassi di risposta pi\u00f9 alti del 40% grazie ai numeri locali. <\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/it\/programma-una-demo\/\">Contatto vendite<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-869x1024.png\" alt=\"\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Gestisci la tua attivit\u00e0 da qualsiasi luogo.<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Call Flow Designer: <\/strong>Progetta flussi di chiamata personalizzati per indirizzare i clienti al giusto membro del team, ogni volta.<\/li>\n\n\n\n<li><strong>Distribuzione delle chiamate in base alle competenze: <\/strong>Bilancia automaticamente il carico di lavoro del tuo team remoto in base alla disponibilit\u00e0 e alle competenze<strong>.<\/strong><\/li>\n\n\n\n<li><strong>Sicurezza e conformit\u00e0: <\/strong>Sicurezza di livello enterprise senza la complessit\u00e0 dell&#8217;azienda. Tieni al sicuro chiamate e dati. <\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/it\/programma-una-demo\/\">Contatto vendite<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-869x1024.png\" alt=\"\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Visibilit\u00e0 in tempo reale di ogni chiamata.<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Monitoraggio delle prestazioni:<\/strong> Monitora il successo dei team a distanza in modo storico o in tempo reale. La nostra soluzione di call center virtuale fornisce informazioni immediate sulla qualit\u00e0 delle chiamate e sui tempi di risposta. <\/li>\n\n\n\n<li><strong>Garanzia di qualit\u00e0:<\/strong> Esamina le chiamate registrate per verificare la formazione e la conformit\u00e0. Aiuta gli agenti remoti a migliorare l&#8217;esperienza dei clienti con l&#8217;intelligenza artificiale delle conversazioni. <\/li>\n\n\n\n<li><strong>Coordinamento del team:<\/strong> Tieni traccia della disponibilit\u00e0 degli agenti in tutti i fusi orari. I dashboard sullo stato degli agenti mostrano chi \u00e8 attivo, chi sta chiamando o chi ha bisogno di assistenza. <\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/it\/programma-una-demo\/\">Contatto vendite<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-IT-and-operations-869x1024.png\" alt=\"\"\/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solutions-image-text\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Perch\u00e9 CloudTalk<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Lo capiamo: ci sono molte opzioni in circolazione. Allora, perch\u00e9 CloudTalk? <\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp1\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-1024x670.png\" alt=\"\" class=\"wp-image-257411\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/10\/VersionPeople01_07.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">Costruito per i team remoti<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">I team remoti si affidano a noi per ottenere risultati<\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><\/h5>\n\n\n\n<p>Trasforma i team sparsi in una forza vendita unificata.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Il nostro software per call center virtuali elimina le barriere tecniche in modo che gli agenti remoti si concentrino su ci\u00f2 che conta: conversare dal vivo.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp2\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">160+ Numeri locali<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Il tuo team a distanza pu\u00f2 raggiungere clienti globali? Ora si pu\u00f2. <\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><\/h5>\n\n\n\n<p>Vuoi aumentare il successo delle vendite a distanza? Inizia con una presenza locale senza pari. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>La nostra soluzione di contact center virtuale offre ai team distribuiti una credibilit\u00e0 locale in 160 paesi, richiamata da una strategia multi-carrier e da un&#8217;infrastruttura decentralizzata SIP per la migliore qualit\u00e0 delle chiamate ovunque.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Quando gli agenti remoti si presentano come numeri locali, i clienti rispondono il 40% in pi\u00f9. Lascia che il tuo team di call center in uscita si concentri sulle conversazioni, non sui problemi di connessione. <\/p>\n\n\n\n<div class=\"wp-block-group solutions-testimonial-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"text\">Il nostro volume di chiamate \u00e8 triplicato in soli due anni, passando da circa 10.000 chiamate a 30.000 a trimestre e con CloudTalk possiamo gestire facilmente tutte queste comunicazioni. \u00c8 stata una scelta eccellente. <\/p>\n\n\n\n<div class=\"wp-block-columns ratings is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"author\"><strong>Frederico Lopes<\/strong>, responsabile del servizio clienti di DiscoverCars<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size has-small-font-size\"><a class=\"wp-block-button__link wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/call-quality-at-cloudtalk\/\">Migliorare la qualit\u00e0 delle chiamate<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-1024x670.png\" alt=\"\" class=\"wp-image-221877\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople02_12-2.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp3\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-1024x670.png\" alt=\"\" class=\"wp-image-241214\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/Versionw-7.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">Facile da imparare e da usare<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Il successo dei team remoti senza la curva di apprendimento<\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><\/h5>\n\n\n\n<p>La nostra soluzione di call center virtuale racchiude potenti funzioni in un&#8217;interfaccia intuitiva che funziona.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Crediamo che i team remoti abbiano bisogno di chiarezza, non di complessit\u00e0. Il nostro software per call center virtuali fornisce agli agenti distribuiti gli strumenti per eccellere fin dal primo giorno, mentre i manager ottengono informazioni in tempo reale su tutte le sedi. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp2\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">Integrato con i tuoi sistemi<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Funziona con il tuo CRM, Helpdesk e altro ancora<\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><\/h5>\n\n\n\n<p>Fai in modo che il tuo contact center in cloud si integri perfettamente con strumenti come il CRM e il software di assistenza.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>La sincronizzazione bidirezionale di CloudTalk riunisce la cronologia dei clienti, le note e i dettagli della chiamata per avere un contesto completo su ogni chiamata e aggiorna automaticamente i record per mantenere tutto preciso.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Con tutto in un&#8217;unica vista, gli agenti remoti possono immergersi nelle chiamate senza perdere un colpo e i manager possono facilmente tenere traccia di ogni interazione. Per i team remoti, avere un quadro completo \u00e8 fondamentale e CloudTalk fa in modo che nulla sfugga. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-1024x670.png\" alt=\"\" class=\"wp-image-243915\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover is-light solution-cta-banner block-visibility-hide-large-screen block-visibility-hide-medium-screen\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-201699\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/solution-cta-banner-mobile.png\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Trasforma i team sparpagliati in motori di fatturato <br\/>con gli approfondimenti basati sull&#8217;AI di <br\/><\/h2>\n\n\n\n<p>I manager remoti risparmiano 25 ore settimanali, mentre gli agenti distribuiti gestiscono 20 chiamate in uscita in pi\u00f9, il tutto grazie alle analisi basate sull&#8217;AI e ai flussi di lavoro automatizzati che eliminano le attivit\u00e0 manuali.  <\/p>\n\n\n\n<p>Acquisisci automaticamente il sentiment, i rapporti di conversazione\/ascolto, gli argomenti e i punti salienti delle chiamate e fornisci agli agenti remoti il contesto di cui hanno bisogno.  <\/p>\n\n\n\n<p>Inoltre, grazie all&#8217;analisi multilingue basata sull&#8217;intelligenza artificiale, i manager possono tenere traccia dei momenti chiave, fornire feedback mirati in tutte le lingue e identificare i comportamenti vincenti per offrire una solida esperienza al cliente in ogni chiamata.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/it\/intelligenza-di-conversazione-potenziata-dallintelligenza-artificiale\/\">Esplora l&#8217;intelligenza artificiale<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover is-light solution-cta-banner block-visibility-hide-small-screen\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-201711\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/solution-cta-banner.png\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Trasforma i team sparpagliati in motori di fatturato <br\/>con gli approfondimenti basati sull&#8217;AI di <br\/><\/h2>\n\n\n\n<p>I manager remoti risparmiano 25 ore settimanali, mentre gli agenti distribuiti gestiscono 20 chiamate in uscita in pi\u00f9, il tutto grazie alle analisi basate sull&#8217;AI e ai flussi di lavoro automatizzati che eliminano le attivit\u00e0 manuali.  <\/p>\n\n\n\n<p>Acquisisci automaticamente il sentiment, i rapporti di conversazione\/ascolto, gli argomenti e i punti salienti delle chiamate e fornisci agli agenti remoti il contesto di cui hanno bisogno.  <\/p>\n\n\n\n<p>Inoltre, grazie all&#8217;analisi multilingue basata sull&#8217;intelligenza artificiale, i manager possono tenere traccia dei momenti chiave, fornire feedback mirati in tutte le lingue e identificare i comportamenti vincenti per offrire una solida esperienza al cliente in ogni chiamata.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/it\/intelligenza-di-conversazione-potenziata-dallintelligenza-artificiale\/\">Esplora l&#8217;intelligenza artificiale<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solution-faqs has-neutral-grey-50-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Domande frequenti<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Cos&#8217;\u00e8 un software per call center virtuale?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Il software per call center virtuale \u00e8 uno strumento di comunicazione basato sul cloud che consente alle aziende di gestire le operazioni di assistenza clienti da remoto. In genere include funzioni come l&#8217;instradamento delle chiamate, l&#8217;IVR e la registrazione delle chiamate, consentendo alle aziende di fornire un&#8217;assistenza di alta qualit\u00e0 da qualsiasi luogo. Consulta un elenco di fornitori <a href=\"https:\/\/www.cloudtalk.io\/blog\/the-ultime-call-center-solution-list\/\" target=\"_blank\" rel=\"noopener\">qui<\/a>.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Come scegliere il miglior software per call center virtuale?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>\u00c8 importante considerare fattori come il costo, la scalabilit\u00e0, l&#8217;integrazione con altri strumenti e la facilit\u00e0 d&#8217;uso. Cerca una piattaforma che offra funzioni come l&#8217;instradamento delle chiamate, l&#8217;IVR e la registrazione delle chiamate, oltre a funzionalit\u00e0 di analisi e reportistica. Leggi il nostro articolo su <a href=\"https:\/\/www.cloudtalk.io\/blog\/complete-call-center-software-buyer-s-guide\/\" target=\"_blank\" rel=\"noopener\">come scegliere il miglior software per call center virtuale<\/a>.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1683213267012\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>In che modo un call center virtuale \u00e8 diverso da un call center tradizionale?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>A differenza di un call center tradizionale, un call center virtuale permette agli agenti di lavorare da remoto. Tutto ci\u00f2 di cui hanno bisogno sono delle cuffie e una connessione a internet. Ci\u00f2 significa che le aziende possono reclutare i migliori talenti da tutto il mondo, senza essere limitate dalla posizione geografica.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1683213285119\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Come funziona un call center virtuale?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Gli agenti utilizzano un software basato sul cloud per comunicare con i clienti. Il software di solito include <a href=\"https:\/\/www.cloudtalk.io\/blog\/5-smart-call-center-software-features-you-should-leverage\/\" target=\"_blank\" rel=\"noopener\">funzioni<\/a> come l&#8217;instradamento delle chiamate, l&#8217;IVR e la registrazione delle chiamate, oltre a funzionalit\u00e0 di analisi e reportistica. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711470454726\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Come faccio a creare un call center virtuale?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Dovrai scegliere la giusta piattaforma software, configurare il sistema telefonico e stabilire i processi di gestione e formazione degli agenti remoti. Dovrai anche assicurarti di disporre di un&#8217;adeguata connettivit\u00e0 internet e di misure di sicurezza dei dati. Abbiamo preparato una <a href=\"https:\/\/www.cloudtalk.io\/blog\/how-to-start-a-virtual-call-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">guida passo passo per la creazione di un contact center virtuale<\/a>.   Dai un&#8217;occhiata!<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711470468042\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Come si gestisce un call center virtuale?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p><a href=\"https:\/\/www.cloudtalk.io\/blog\/10-proven-strategies-for-effective-call-center-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">La gestione di un call center virtuale<\/a> richiede una comunicazione efficace, una forte leadership e gli strumenti giusti. \u00c8 importante stabilire aspettative chiare per gli agenti remoti, fornire una formazione e un&#8217;assistenza continua e monitorare le metriche di performance per assicurarsi che il call center raggiunga gli obiettivi prefissati. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711470492326\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>In che modo le soluzioni di call center virtuale possono migliorare l&#8217;esperienza del cliente?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Le soluzioni di contact center in cloud possono <a href=\"https:\/\/www.cloudtalk.io\/blog\/how-to-improve-customer-experience-cx\/\" target=\"_blank\" rel=\"noreferrer noopener\">migliorare l&#8217;esperienza del cliente<\/a> in diversi modi, tra cui fornire un servizio clienti pi\u00f9 rapido ed efficiente, aumentare i tassi di risoluzione della prima chiamata e offrire pi\u00f9 canali di comunicazione. Inoltre, consentono alle aziende di aumentare o diminuire facilmente le dimensioni in base alle necessit\u00e0 e di assumere i migliori talenti da qualsiasi parte del mondo. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711483976695\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Come si pu\u00f2 passare da un call center on-premise a uno virtuale?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>La transizione da un <a href=\"https:\/\/www.cloudtalk.io\/blog\/the-ultime-call-center-solution-list\/\" target=\"_blank\" rel=\"noreferrer noopener\">call center on-premise<\/a> a un call center virtuale richiede un&#8217;attenta pianificazione ed esecuzione. \u00c8 importante scegliere la giusta piattaforma software, formare gli agenti remoti in modo efficace e stabilire processi chiari per la comunicazione e la collaborazione. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711483997294\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Quanto costa un software per call center virtuale?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>CloudTalk \u00e8 la prima linea di software disponibile, con piani che vanno dai 25 dollari del piano Starter ai 50 dollari del piano Expert, il pi\u00f9 completo.<br \/>\nControlla la ripartizione dei prezzi in <a href=\"https:\/\/www.cloudtalk.io\/blog\/how-much-does-call-center-software-cost\/\" target=\"_blank\" rel=\"noreferrer noopener\">questo articolo<\/a> o nella nostra <a href=\"https:\/\/www.cloudtalk.io\/pricing\/\" target=\"_blank\" rel=\"noreferrer noopener\">pagina dei prezzi<\/a>. <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover cloudtalk-cta\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-170641\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/cs-cta-background.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color\">CloudTalk \u00e8 una soluzione basata sui dati per un&#8217;esperienza cliente eccezionale e l&#8217;intelligenza ne \u00e8 una parte fondamentale.<\/h2>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color\">Programmate una demo oggi stesso e scopritelo da soli.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/it\/programma-una-demo\/\">Programma una demo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Rendere il lavoro a distanza un gioco da ragazzi Imposta numeri locali in per gli agenti remoti e mantieni una supervisione efficace con strumenti che ti permettono di monitorare le prestazioni da qualsiasi luogo. Il software di call center virtuale globale di CloudTalk porta automazione e intelligenza ai team remoti con: Pi\u00f9 di aziende usano [&hellip;]<\/p>\n","protected":false},"author":37,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-solution_by_team_v2.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-32703","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/pages\/32703","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/comments?post=32703"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/pages\/32703\/revisions"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/media?parent=32703"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/ct-post-type?post=32703"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}