{"id":311499,"date":"2026-01-09T04:16:47","date_gmt":"2026-01-09T02:16:47","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/strumenti-per-il-call-center\/orario-di-lavoro-e-smistamento-delle-chiamate-dopo-lorario-di-lavoro-cloudtalk\/"},"modified":"2026-01-09T04:17:32","modified_gmt":"2026-01-09T02:17:32","slug":"orario-di-lavoro-e-smistamento-delle-chiamate-dopo-lorario-di-lavoro-cloudtalk","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/it\/strumenti-per-il-call-center\/orario-di-lavoro-e-smistamento-delle-chiamate-dopo-lorario-di-lavoro-cloudtalk\/","title":{"rendered":"Orario di lavoro e smistamento delle chiamate dopo l&#8217;orario di lavoro &#8211; CloudTalk"},"content":{"rendered":"\n<div class=\"wp-block-group hero-section split-image-03\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h1 class=\"wp-block-heading\">Non perdere mai una chiamata al di fuori dell&#8217;orario di lavoro<\/h1>\n\n\n\n<p>Resta in contatto anche dopo l&#8217;orario di chiusura. Usa il reindirizzamento delle chiamate in orario d&#8217;ufficio per reindirizzare le chiamate a un altro dispositivo, riprodurre messaggi personalizzati fuori ufficio o catturare i messaggi vocali. Con la gestione delle chiamate in orario d&#8217;ufficio di CloudTalk, i tuoi clienti sanno sempre quando e come raggiungerti.  <\/p>\n\n\n\n<ul class=\"wp-block-list tick-default-primary size-xs\">\n<li>Instradare le chiamate automaticamente in base alla disponibilit\u00e0 del tuo team.<\/li>\n\n\n\n<li>Riduci le chiamate perse e migliora la CX con una messaggistica chiara per il dopo-lavoro.<\/li>\n\n\n\n<li>Supportare le operazioni a livello globale con un instradamento delle chiamate specifico per ogni zona oraria.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fdcfc74e wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/it\/programma-una-demo\/\">Contatto vendite<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/it\/cloudtalk-14-giorni-di-prova-gratuita\/\">Prova gratis<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1224\" height=\"1120\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Business-hours.png\" alt=\"\" class=\"wp-image-298753\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Business-hours.png 1224w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Business-hours-300x275.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Business-hours-1024x937.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Business-hours-768x703.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Business-hours-1180x1080.png 1180w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Business-hours-811x742.png 811w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Business-hours-468x428.png 468w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Business-hours-424x388.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Business-hours-123x113.png 123w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Business-hours-88x81.png 88w\" sizes=\"auto, (max-width: 1224px) 100vw, 1224px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Personalizza la tua disponibilit\u00e0 di chiamata<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-building07 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M7.5 11H4.6C4.03995 11 3.75992 11 3.54601 11.109C3.35785 11.2049 3.20487 11.3578 3.10899 11.546C3 11.7599 3 12.0399 3 12.6V21M16.5 11H19.4C19.9601 11 20.2401 11 20.454 11.109C20.6422 11.2049 20.7951 11.3578 20.891 11.546C21 11.7599 21 12.0399 21 12.6V21M16.5 21V6.2C16.5 5.0799 16.5 4.51984 16.282 4.09202C16.0903 3.71569 15.7843 3.40973 15.408 3.21799C14.9802 3 14.4201 3 13.3 3H10.7C9.57989 3 9.01984 3 8.59202 3.21799C8.21569 3.40973 7.90973 3.71569 7.71799 4.09202C7.5 4.51984 7.5 5.0799 7.5 6.2V21M22 21H2M11 7H13M11 11H13M11 15H13\" stroke=\"#414651\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Imposta orari di lavoro flessibili<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Definisci facilmente gli orari di lavoro di tutto il tuo team, di reparti specifici o di singoli numeri. Grazie alla programmazione avanzata dei call center, puoi rimanere in linea con la disponibilit\u00e0 di ciascun team. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-penTool01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M18 13L16.7004 6.50182C16.6278 6.13883 16.5915 5.95733 16.5032 5.80953C16.4252 5.67886 16.3183 5.56773 16.1908 5.4846C16.0466 5.39057 15.8667 5.34714 15.5069 5.26028L2 2M2 2L5.26028 15.5069C5.34714 15.8667 5.39057 16.0466 5.4846 16.1908C5.56773 16.3183 5.67886 16.4252 5.80953 16.5032C5.95733 16.5915 6.13883 16.6278 6.50182 16.7004L13 18M2 2L9.586 9.586M16.1314 20.8686L20.8686 16.1314C21.2646 15.7354 21.4627 15.5373 21.5368 15.309C21.6021 15.1082 21.6021 14.8918 21.5368 14.691C21.4627 14.4627 21.2646 14.2646 20.8686 13.8686L20.1314 13.1314C19.7354 12.7354 19.5373 12.5373 19.309 12.4632C19.1082 12.3979 18.8918 12.3979 18.691 12.4632C18.4627 12.5373 18.2646 12.7354 17.8686 13.1314L13.1314 17.8686C12.7354 18.2646 12.5373 18.4627 12.4632 18.691C12.3979 18.8918 12.3979 19.1082 12.4632 19.309C12.5373 19.5373 12.7354 19.7354 13.1314 20.1314L13.8686 20.8686C14.2646 21.2646 14.4627 21.4627 14.691 21.5368C14.8918 21.6021 15.1082 21.6021 15.309 21.5368C15.5373 21.4627 15.7354 21.2646 16.1314 20.8686ZM13 11C13 12.1046 12.1046 13 11 13C9.89543 13 9 12.1046 9 11C9 9.89543 9.89543 9 11 9C12.1046 9 13 9.89543 13 11Z\" stroke=\"#414651\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Crea messaggi di chiamata su misura<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Crea messaggi vocali e messaggi fuori ufficio personalizzati per ogni linea o team. Abbina la messaggistica alla tua strategia di instradamento delle chiamate negli orari di lavoro per migliorare l&#8217;esperienza dei clienti. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-command type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M9 9V6C9 4.34315 7.65685 3 6 3C4.34315 3 3 4.34315 3 6C3 7.65685 4.34315 9 6 9H9ZM9 9V15M9 9H15M9 15V18C9 19.6569 7.65685 21 6 21C4.34315 21 3 19.6569 3 18C3 16.3431 4.34315 15 6 15H9ZM9 15H15M15 15H18C19.6569 15 21 16.3431 21 18C21 19.6569 19.6569 21 18 21C16.3431 21 15 19.6569 15 18V15ZM15 15V9M15 9V6C15 4.34315 16.3431 3 18 3C19.6569 3 21 4.34315 21 6C21 7.65685 19.6569 9 18 9H15Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Automatizzare le impostazioni di inattivit\u00e0<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Utilizza l&#8217;instradamento delle chiamate in base all&#8217;orario per disattivare automaticamente le chiamate durante i giorni festivi, i fine settimana o le chiusure impreviste. Mantieni i clienti informati e le tue operazioni coerenti. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<div class=\"wp-block-cloudtalk-card-carousel-section wp-block-cloudtalk-card-carousel-section--testimonial wp-block-cloudtalk-card-carousel-section\"><div class=\"wp-block-cloudtalk-card-carousel-section__container\"><div class=\"wp-block-cloudtalk-card-carousel-section__header\"><div class=\"wp-block-cloudtalk-card-carousel-section__header-content\"><h2 class=\"wp-block-cloudtalk-card-carousel-section__title\">Abbiamo aiutato migliaia di aziende globali<\/h2><p class=\"wp-block-cloudtalk-card-carousel-section__description\">Casi di studio con clienti che stanno costruendo pi\u00f9 velocemente.<\/p><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__header-buttons\"><a href=\"https:\/\/test-staging.cloudtalk.io\/it\/cloudtalk-14-giorni-di-prova-gratuita\/\" class=\"btn btn-ghost\">Prova gratis<\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/it\/programma-una-demo\/\" class=\"btn btn-primary\">Contatta le vendite<\/a><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__cards-preview\"><div class=\"wp-block-cloudtalk-card-carousel-section__slider\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides-inner\"><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #017737;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2026\/01\/pipedrive-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Motore di vendita globale alimentato da conversazioni connesse <\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8220;Le trascrizioni e le analisi dell&#8217;intelligenza artificiale di CloudTalk rendono pi\u00f9 facile monitorare le percentuali di conversazione, la profondit\u00e0 della scoperta e le prestazioni regionali, il tutto senza richiedere una formazione formale per iniziare&#8221;.<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Marta Santos<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Team Lead SDR, Pipedrive<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/pipedrive\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Leggi il caso di studio <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #292e36;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/revolut-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Rivoluzionare l&#8217;efficienza di Revolut e risparmiare oltre 40 ore di lavoro <\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8220;Grazie all&#8217;affidabilit\u00e0 di CloudTalk, siamo riusciti a migliorare le prestazioni dei team di vendita e a concludere pi\u00f9 affari di quanto avremmo mai potuto immaginare.&#8221;<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Jamie Devlin<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Responsabile delle operazioni<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/revolut\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Leggi il caso di studio <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #235af6;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Nokia-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Aumentare la produttivit\u00e0 di 200 agenti dell&#8217;assistenza clienti<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8220;Con gli Analytics di CloudTalk ora posso vedere ogni fase del processo. Possiamo trovare le discrepanze e ottenere una comprensione molto migliore dei nostri team&#8221;.<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Nelly Donnelly<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Responsabile della fornitura di servizi<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/nokia\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Leggi il caso di studio <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #e3b14b;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/glovo-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Un successo per il team di assistenza clienti di Glovo<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">&#8220;CloudTalk ha migliorato i costi e l&#8217;efficienza del nostro team. La funzione di script ci permette di condurre le chiamate in modo molto pi\u00f9 sistematico&#8221;.<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Yohann Bensadoun<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Crescita dell&#039;offerta globale<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/glovo\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Leggi il caso di studio <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__arrows\"><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--prev\" aria-label=\"Previous\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M15 18L9 12L15 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--next\" aria-label=\"Next\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9 18L15 12L9 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><\/div><\/div>\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Cos&#8217;\u00e8 l&#8217;instradamento delle chiamate in orario lavorativo?<\/h4>\n\n\n\n<p>L&#8217;instradamento delle chiamate in orario lavorativo \u00e8 una funzione di programmazione intelligente che ti permette di definire quando il tuo team \u00e8 disponibile a rispondere alle chiamate. Durante gli orari stabiliti, le chiamate vengono indirizzate direttamente agli <a href=\"https:\/\/test-staging.cloudtalk.io\/agent-status\/\">agenti attivi<\/a>. Al di fuori di questi orari, viene attivata la gestione delle chiamate dopo l&#8217;orario di lavoro, con il reindirizzamento automatico delle chiamate alla segreteria telefonica, ai numeri alternativi o ai team di reperibilit\u00e0.    <br\/><br\/>\u00c8 uno strumento essenziale per mantenere la disponibilit\u00e0 del call center e garantire che ogni interazione con il cliente venga gestita tempestivamente, a prescindere dall&#8217;orario.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/it\/cloudtalk-14-giorni-di-prova-gratuita\/\">Prova gratis<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/it\/programma-una-demo\/\">Contatto vendite<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"891\" height=\"737\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenBusiness-Hours-1.png\" alt=\"\" class=\"wp-image-253943\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenBusiness-Hours-1.png 891w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenBusiness-Hours-1-300x248.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenBusiness-Hours-1-768x635.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenBusiness-Hours-1-517x428.png 517w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenBusiness-Hours-1-424x351.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenBusiness-Hours-1-137x113.png 137w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/ScreenBusiness-Hours-1-88x73.png 88w\" sizes=\"auto, (max-width: 891px) 100vw, 891px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Come funziona l&#8217;instradamento delle chiamate negli orari di lavoro?<\/h4>\n\n\n\n<p>L&#8217;instradamento delle chiamate in orario lavorativo si basa su una logica temporale per determinare come vengono gestite le <a href=\"https:\/\/www.cloudtalk.io\/blog\/do-you-know-the-difference-between-inbound-and-outbound-call-centers\/\" target=\"_blank\" rel=\"noopener\">chiamate in entrata<\/a> a seconda del giorno e dell&#8217;ora. Puoi definire finestre temporali specifiche &#8211; giornaliere, settimanali o per festivit\u00e0 &#8211; in cui i tuoi agenti devono essere disponibili. <br\/><br\/>Durante l&#8217;orario di lavoro, le chiamate vengono indirizzate agli agenti disponibili in base alla strategia da te scelta, come il round robin o il primo disponibile. Dopo l&#8217;orario di lavoro, le chiamate vengono reindirizzate utilizzando regole di ripiego come la segreteria telefonica, il trasferimento di chiamata o un messaggio personalizzato. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/it\/cloudtalk-14-giorni-di-prova-gratuita\/\">Prova gratis<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/it\/programma-una-demo\/\">Contatto vendite<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117.png\" alt=\"\" class=\"wp-image-294075\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117.png 2560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117-300x300.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117-1024x1024.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117-150x150.png 150w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117-768x768.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117-1536x1536.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117-2048x2048.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117-1080x1080.png 1080w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117-742x742.png 742w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117-428x428.png 428w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117-424x424.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-117-88x88.png 88w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 benefits4cards gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center caption\">Vantaggi della gestione degli utenti<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Mantieni le tue operazioni in perfetta efficienza<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-settings02 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M9.3951 19.3711L9.97955 20.6856C10.1533 21.0768 10.4368 21.4093 10.7958 21.6426C11.1547 21.8759 11.5737 22.0001 12.0018 22C12.4299 22.0001 12.8488 21.8759 13.2078 21.6426C13.5667 21.4093 13.8503 21.0768 14.024 20.6856L14.6084 19.3711C14.8165 18.9047 15.1664 18.5159 15.6084 18.26C16.0532 18.0034 16.5678 17.8941 17.0784 17.9478L18.5084 18.1C18.9341 18.145 19.3637 18.0656 19.7451 17.8713C20.1265 17.6771 20.4434 17.3763 20.6573 17.0056C20.8715 16.635 20.9735 16.2103 20.9511 15.7829C20.9286 15.3555 20.7825 14.9438 20.5307 14.5978L19.684 13.4344C19.3825 13.0171 19.2214 12.5148 19.224 12C19.2239 11.4866 19.3865 10.9864 19.6884 10.5711L20.5351 9.40778C20.787 9.06175 20.933 8.65007 20.9555 8.22267C20.978 7.79528 20.8759 7.37054 20.6618 7C20.4479 6.62923 20.131 6.32849 19.7496 6.13423C19.3681 5.93997 18.9386 5.86053 18.5129 5.90556L17.0829 6.05778C16.5722 6.11141 16.0577 6.00212 15.6129 5.74556C15.17 5.48825 14.82 5.09736 14.6129 4.62889L14.024 3.31444C13.8503 2.92317 13.5667 2.59072 13.2078 2.3574C12.8488 2.12408 12.4299 1.99993 12.0018 2C11.5737 1.99993 11.1547 2.12408 10.7958 2.3574C10.4368 2.59072 10.1533 2.92317 9.97955 3.31444L9.3951 4.62889C9.18803 5.09736 8.83798 5.48825 8.3951 5.74556C7.95032 6.00212 7.43577 6.11141 6.9251 6.05778L5.49066 5.90556C5.06499 5.86053 4.6354 5.93997 4.25397 6.13423C3.87255 6.32849 3.55567 6.62923 3.34177 7C3.12759 7.37054 3.02555 7.79528 3.04804 8.22267C3.07052 8.65007 3.21656 9.06175 3.46844 9.40778L4.3151 10.5711C4.61704 10.9864 4.77964 11.4866 4.77955 12C4.77964 12.5134 4.61704 13.0137 4.3151 13.4289L3.46844 14.5922C3.21656 14.9382 3.07052 15.3499 3.04804 15.7773C3.02555 16.2047 3.12759 16.6295 3.34177 17C3.55589 17.3706 3.8728 17.6712 4.25417 17.8654C4.63554 18.0596 5.06502 18.1392 5.49066 18.0944L6.92066 17.9422C7.43133 17.8886 7.94587 17.9979 8.39066 18.2544C8.83519 18.511 9.18687 18.902 9.3951 19.3711Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path d=\"M12 15C13.6568 15 15 13.6569 15 12C15 10.3431 13.6568 9 12 9C10.3431 9 8.99998 10.3431 8.99998 12C8.99998 13.6569 10.3431 15 12 15Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Ottimizzare la gestione delle risorse<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Utilizza una programmazione intelligente del call center per allineare la disponibilit\u00e0 degli agenti ai picchi di chiamate. Configurando gli orari del call center, aumenti la produttivit\u00e0 e riduci al minimo i tempi morti nei vari turni. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-messageChatCircle type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6.09436 11.2288C6.03221 10.8282 5.99996 10.4179 5.99996 10C5.99996 5.58172 9.60525 2 14.0526 2C18.4999 2 22.1052 5.58172 22.1052 10C22.1052 10.9981 21.9213 11.9535 21.5852 12.8345C21.5154 13.0175 21.4804 13.109 21.4646 13.1804C21.4489 13.2512 21.4428 13.301 21.4411 13.3735C21.4394 13.4466 21.4493 13.5272 21.4692 13.6883L21.8717 16.9585C21.9153 17.3125 21.9371 17.4895 21.8782 17.6182C21.8266 17.731 21.735 17.8205 21.6211 17.8695C21.4911 17.9254 21.3146 17.8995 20.9617 17.8478L17.7765 17.3809C17.6101 17.3565 17.527 17.3443 17.4512 17.3448C17.3763 17.3452 17.3245 17.3507 17.2511 17.3661C17.177 17.3817 17.0823 17.4172 16.893 17.4881C16.0097 17.819 15.0524 18 14.0526 18C13.6344 18 13.2237 17.9683 12.8227 17.9073M7.63158 22C10.5965 22 13 19.5376 13 16.5C13 13.4624 10.5965 11 7.63158 11C4.66668 11 2.26316 13.4624 2.26316 16.5C2.26316 17.1106 2.36028 17.6979 2.53955 18.2467C2.61533 18.4787 2.65322 18.5947 2.66566 18.6739C2.67864 18.7567 2.68091 18.8031 2.67608 18.8867C2.67145 18.9668 2.65141 19.0573 2.61134 19.2383L2 22L4.9948 21.591C5.15827 21.5687 5.24 21.5575 5.31137 21.558C5.38652 21.5585 5.42641 21.5626 5.50011 21.5773C5.5701 21.5912 5.67416 21.6279 5.88227 21.7014C6.43059 21.8949 7.01911 22 7.63158 22Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Fornisci un servizio clienti coerente<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Stabilire regole di instradamento delle chiamate che supportino un affidabile instradamento delle chiamate basato sul tempo. Assicurati che ogni richiesta venga gestita in modo tempestivo e professionale, rafforzando la fiducia e la qualit\u00e0 del servizio. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-coinsHand type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M13.5295 8.35186C12.9571 8.75995 12.2566 9 11.5 9C9.567 9 8 7.433 8 5.5C8 3.567 9.567 2 11.5 2C12.753 2 13.8522 2.65842 14.4705 3.64814M6 20.0872H8.61029C8.95063 20.0872 9.28888 20.1277 9.61881 20.2086L12.3769 20.8789C12.9753 21.0247 13.5988 21.0388 14.2035 20.9214L17.253 20.3281C18.0585 20.1712 18.7996 19.7854 19.3803 19.2205L21.5379 17.1217C22.154 16.5234 22.154 15.5524 21.5379 14.9531C20.9832 14.4134 20.1047 14.3527 19.4771 14.8103L16.9626 16.6449C16.6025 16.9081 16.1643 17.0498 15.7137 17.0498H13.2855L14.8311 17.0498C15.7022 17.0498 16.4079 16.3633 16.4079 15.5159V15.2091C16.4079 14.5055 15.9156 13.892 15.2141 13.7219L12.8286 13.1417C12.4404 13.0476 12.0428 13 11.6431 13C10.6783 13 8.93189 13.7988 8.93189 13.7988L6 15.0249M20 6.5C20 8.433 18.433 10 16.5 10C14.567 10 13 8.433 13 6.5C13 4.567 14.567 3 16.5 3C18.433 3 20 4.567 20 6.5ZM2 14.6L2 20.4C2 20.9601 2 21.2401 2.10899 21.454C2.20487 21.6422 2.35785 21.7951 2.54601 21.891C2.75992 22 3.03995 22 3.6 22H4.4C4.96005 22 5.24008 22 5.45399 21.891C5.64215 21.7951 5.79513 21.6422 5.89101 21.454C6 21.2401 6 20.9601 6 20.4V14.6C6 14.0399 6 13.7599 5.89101 13.546C5.79513 13.3578 5.64215 13.2049 5.45399 13.109C5.24008 13 4.96005 13 4.4 13L3.6 13C3.03995 13 2.75992 13 2.54601 13.109C2.35785 13.2049 2.20487 13.3578 2.10899 13.546C2 13.7599 2 14.0399 2 14.6Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Sblocca pi\u00f9 opportunit\u00e0<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Implementa la gestione delle chiamate dopo l&#8217;orario di lavoro con opzioni come la segreteria telefonica, il reindirizzamento o l&#8217;instradamento di ritorno. In questo modo si assicura che ogni chiamata venga catturata, anche al di fuori degli orari di lavoro stabiliti. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-messageHeartCircle type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M20.9996 11.5C20.9996 16.1944 17.194 20 12.4996 20C11.4228 20 10.3928 19.7998 9.44478 19.4345C9.27145 19.3678 9.18478 19.3344 9.11586 19.3185C9.04807 19.3029 8.999 19.2963 8.92949 19.2937C8.85881 19.291 8.78127 19.299 8.62619 19.315L3.50517 19.8444C3.01692 19.8948 2.7728 19.9201 2.6288 19.8322C2.50337 19.7557 2.41794 19.6279 2.3952 19.4828C2.36909 19.3161 2.48575 19.1002 2.71906 18.6684L4.35472 15.6408C4.48942 15.3915 4.55677 15.2668 4.58728 15.1469C4.6174 15.0286 4.62469 14.9432 4.61505 14.8214C4.60529 14.6981 4.55119 14.5376 4.443 14.2166C4.15547 13.3636 3.99962 12.45 3.99962 11.5C3.99962 6.80558 7.8052 3 12.4996 3C17.194 3 20.9996 6.80558 20.9996 11.5Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M12.4965 8.94925C11.5968 7.9104 10.0965 7.63095 8.96924 8.58223C7.84196 9.5335 7.68326 11.124 8.56851 12.2491C9.11696 12.9461 10.4935 14.2191 11.4616 15.087C11.8172 15.4057 11.995 15.5651 12.2084 15.6293C12.3914 15.6844 12.6017 15.6844 12.7847 15.6293C12.9981 15.5651 13.1759 15.4057 13.5315 15.087C14.4996 14.2191 15.8761 12.9461 16.4246 12.2491C17.3098 11.124 17.1705 9.5235 16.0238 8.58223C14.8772 7.64096 13.3963 7.9104 12.4965 8.94925Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Equilibrio vita-lavoro dell&#8217;agente di supporto<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Definisci chiaramente gli orari di lavoro. Aiuta gli agenti a disconnettersi dopo l&#8217;orario di lavoro, a ridurre il burnout e a migliorare la fidelizzazione grazie a una gestione pi\u00f9 intelligente della forza lavoro dei call center. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Personalizza il flusso di chiamate quando sei offline<\/h4>\n\n\n\n<p>Con CloudTalk hai a disposizione quattro modi flessibili per gestire le chiamate fuori orario:<\/p>\n\n\n\n<ul class=\"wp-block-list tick-default-primary\">\n<li><strong>Reindirizza a un altro numero:<\/strong> Usa l&#8217;instradamento delle chiamate in base all&#8217;orario per inoltrare le chiamate dopo l&#8217;orario di lavoro a una linea di riserva o a un agente di guardia.<\/li>\n\n\n\n<li><strong>Invia alla segreteria telefonica: <\/strong>Imposta una gestione automatizzata delle chiamate con un saluto alla segreteria telefonica. Cattura le richieste dei clienti e mantieni l&#8217;impegno senza una copertura in diretta 24 ore su 24, 7 giorni su 7. <\/li>\n\n\n\n<li><strong>Riproduzione di un messaggio personalizzato:<\/strong> Configura la tua strategia di instradamento delle chiamate per riprodurre un messaggio personalizzato quando le chiamate arrivano al di fuori dell&#8217;orario di lavoro.  <\/li>\n\n\n\n<li><strong>Riproduzione di un messaggio + raccolta di messaggi vocali:<\/strong> Combina un messaggio sonoro personalizzato con l&#8217;acquisizione della casella vocale per informare e coinvolgere i chiamanti.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/it\/cloudtalk-14-giorni-di-prova-gratuita\/\">Prova gratis<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/it\/programma-una-demo\/\">Contatto vendite<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-1024x1024.png\" alt=\"\" class=\"wp-image-294076\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-1024x1024.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-300x300.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-150x150.png 150w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-768x768.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-1536x1536.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-2048x2048.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-1080x1080.png 1080w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-742x742.png 742w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-428x428.png 428w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-424x424.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-88x88.png 88w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Come impostare gli orari di lavoro in CloudTalk<\/h4>\n\n\n\n<ul class=\"wp-block-list tick-default-primary\">\n<li>Apri il tuo <a href=\"https:\/\/my.cloudtalk.io\/login\" target=\"_blank\" rel=\"noopener\">account CloudTalk<\/a> e vai alle &#8220;<strong>Impostazioni dell&#8217;account<\/strong>&#8220;.<\/li>\n\n\n\n<li>Individua e seleziona la scheda &#8220;<strong>Orari di lavoro<\/strong>&#8220;.<\/li>\n\n\n\n<li>Clicca su &#8220;<strong>Cambia<\/strong>&#8221; per iniziare a impostare le regole e le eccezioni.<\/li>\n\n\n\n<li>Salva le modifiche e sei a posto.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/help.cloudtalk.io\/en\/articles\/2144270-business-hours\" target=\"_blank\" rel=\"noopener\">Per saperne di pi\u00f9<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"CloudTalk Onboarding: Call Flow Designer &amp; Business Hours\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/DTmIgtIU4s8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-icon-cards-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">Caratteristiche<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Altre caratteristiche che potrebbero piacerti<\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-call-flow-designer.svg\" alt=\"\" class=\"wp-image-183662\"\/><\/figure>\n\n\n\n<span class=\"wp-block-ct-ds2-custom-labels-block label label-badge-color-gray-md\">Caratteristica principale<\/span>\n\n\n\n<h4 class=\"wp-block-heading\">Progettista del flusso di chiamate<\/h4>\n\n\n\n<p>Progetta il tuo percorso di chiamate inbound per adattarlo alle esigenze uniche della tua azienda e alle aspettative dei clienti.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/it\/configurazione-flusso-chiamata\/\">Per saperne di pi\u00f9<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-call-queuing.svg\" alt=\"\" class=\"wp-image-183590\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Coda di chiamata<\/h4>\n\n\n\n<p>Distribuisci automaticamente le chiamate agli agenti competenti in base allo stato del cliente, alle competenze tecniche o alle esigenze aziendali.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/call-queuing\/\">Per saperne di pi\u00f9<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-skill-based-routing.svg\" alt=\"\" class=\"wp-image-183638\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Routing basato sulle competenze<\/h4>\n\n\n\n<p>Assegna competenze personalizzate ai tuoi agenti o ai tuoi team e instrada automaticamente le chiamate dei clienti in base alle loro competenze.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/skill-based-routing\/\">Per saperne di pi\u00f9<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-caller-based-routing.svg\" alt=\"\" class=\"wp-image-183422\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Instradamento basato sul chiamante<\/h4>\n\n\n\n<p>Indirizza automaticamente i clienti in base a fattori come la posizione, lo storico degli acquisti e la lingua.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/caller-based-routing\/\">Per saperne di pi\u00f9<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group faq-section-accordion-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Domande pi\u00f9 frequenti<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Tutto quello che devi sapere sul prodotto e sulla fatturazione.<\/p>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Quali sono gli orari di lavoro?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Gli orari di lavoro si riferiscono agli orari specifici in cui la tua azienda \u00e8 disponibile a gestire le chiamate dei clienti. Stabilendo gli orari di lavoro, puoi assicurarti che le <a href=\"https:\/\/www.cloudtalk.io\/blog\/business-phone-features\/\" target=\"_blank\" rel=\"noopener\">chiamate siano gestite in modo appropriato<\/a>. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Come instradare le chiamate dopo l&#8217;orario di lavoro?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Per instradare le chiamate dopo l&#8217;orario di lavoro, puoi impostare opzioni come il reindirizzamento delle chiamate a un altro numero, l&#8217;invio alla <a href=\"https:\/\/www.cloudtalk.io\/blog\/business-voicemail-greetings\/\" target=\"_blank\" rel=\"noopener\">segreteria telefonica<\/a> o la riproduzione di un messaggio personalizzato.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Perch\u00e9 usare gli orari di lavoro?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Business Hours \u00e8 uno degli <a href=\"https:\/\/www.cloudtalk.io\/blog\/business-voip\/\" target=\"_blank\" rel=\"noopener\">strumenti aziendali<\/a> che garantisce che i tuoi clienti vengano gestiti in modo appropriato in base alla disponibilit\u00e0 del tuo team. Aiuta a gestire le aspettative dei clienti, a ridurre le chiamate perse e a migliorare l&#8217;efficienza generale. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1742397630106\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">In che modo le piccole imprese utilizzano una funzione di orario di lavoro?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Le <a href=\"https:\/\/www.cloudtalk.io\/blog\/best-small-business-phone-plans\/\" target=\"_blank\" rel=\"noopener\">piccole imprese<\/a> utilizzano questa funzione per ottimizzare l&#8217;instradamento delle chiamate, assicurando che le chiamate dei clienti siano indirizzate in modo appropriato in orari specifici. L&#8217;<a href=\"https:\/\/www.cloudtalk.io\/blog\/small-business-voip\/\" target=\"_blank\" rel=\"noopener\">instradamento delle chiamate per le piccole imprese<\/a> consente di fornire un servizio adeguato in base alla disponibilit\u00e0 del team. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1751035819600\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">\u00c8 possibile impostare gli orari di lavoro per numeri di telefono o utenti specifici?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>S\u00ec, puoi impostare orari di lavoro specifici per singoli numeri di telefono o utenti. Questa flessibilit\u00e0 ti permette di adattare l&#8217;instradamento delle chiamate e la disponibilit\u00e0 in base ai diversi orari o reparti. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1751035820419\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Quante fasce orarie possono essere create per un giorno lavorativo?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Puoi creare pi\u00f9 fasce orarie per un giorno lavorativo, consentendo una maggiore flessibilit\u00e0. In questo modo \u00e8 possibile impostare diversi periodi all&#8217;interno della giornata in cui le chiamate vengono gestite in modo diverso, a seconda delle <a href=\"https:\/\/www.cloudtalk.io\/blog\/business-phone-system-installation\/\" target=\"_blank\" rel=\"noopener\">esigenze della tua azienda<\/a>. <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group faq-section-still-have-questions\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group avatars-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png\" alt=\"\" class=\"wp-image-294036\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"119\" height=\"119\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png\" alt=\"\" class=\"wp-image-294037\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png 119w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-88x88.png 88w\" sizes=\"auto, (max-width: 119px) 100vw, 119px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png\" alt=\"\" class=\"wp-image-294038\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Hai ancora domande?<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Non trovi la risposta che stai cercando? Parla con il nostro team. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/it\/programma-una-demo\/\">Mettiti in contatto<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group cta-section simple-centered dark\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Sei pronto a iniziare?<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Unisciti alle oltre 4,000+ aziende moderne che gi\u00e0 si affidano a CloudTalk per avere pi\u00f9 chiamate e migliori.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/it\/cloudtalk-14-giorni-di-prova-gratuita\/\">Prova gratis<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/it\/programma-una-demo\/\">Contatto vendite<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Non perdere mai una chiamata al di fuori dell&#8217;orario di lavoro Resta in contatto anche dopo l&#8217;orario di chiusura. Usa il reindirizzamento delle chiamate in orario d&#8217;ufficio per reindirizzare le chiamate a un altro dispositivo, riprodurre messaggi personalizzati fuori ufficio o catturare i messaggi vocali. Con la gestione delle chiamate in orario d&#8217;ufficio di CloudTalk, [&hellip;]<\/p>\n","protected":false},"author":142,"featured_media":184481,"parent":66197,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-no-top-padding.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-311499","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/pages\/311499","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/users\/142"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/comments?post=311499"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/pages\/311499\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/pages\/66197"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/media\/184481"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/media?parent=311499"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/it\/wp-json\/wp\/v2\/ct-post-type?post=311499"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}