{"id":228485,"date":"2024-07-18T19:50:47","date_gmt":"2024-07-18T17:50:47","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/top-25-des-fonctionnalites-des-centres-dappels-pour-2024\/"},"modified":"2025-03-07T13:40:03","modified_gmt":"2025-03-07T11:40:03","slug":"top-25-des-fonctionnalites-des-centres-dappels-pour-2024","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/fr\/blog\/top-25-des-fonctionnalites-des-centres-dappels-pour-2024\/","title":{"rendered":"TOP 25 des fonctionnalit\u00e9s des centres d&#8217;appels pour 2026"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">Les 25+ meilleures fonctionnalit\u00e9s d&rsquo;un syst\u00e8me de centre d&rsquo;appel<br\/>pour maximiser l&rsquo;efficacit\u00e9 de l&rsquo;entreprise  2025<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\" style=\"border-radius:3px\">CONTACT SALES<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/fr\/cloudtalk-14-jours-dessai-gratuit\/\" style=\"border-radius:3px\">ESSAI GRATUIT<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-2-1024x576.png\" alt=\"\" class=\"wp-image-204543\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-2-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-2-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-2-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-2-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-2-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-2-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-2-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-2-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-2-88x50.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/How-To-Support-Your-Global-Outreach-With-VoIP-Phone-Numbers-2.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p class=\"has-medium-font-size\">Qu&rsquo;elles automatisent les flux de travail des agents, qu&rsquo;elles am\u00e9liorent les performances des appels ou qu&rsquo;elles offrent une meilleure visibilit\u00e9 sur l&rsquo;ensemble des op\u00e9rations du centre d&rsquo;appels, les fonctionnalit\u00e9s du centre d&rsquo;appels contribuent en fin de compte \u00e0 trois aspects essentiels de votre activit\u00e9 : la satisfaction des clients, l&rsquo;efficacit\u00e9 des agents et la g\u00e9n\u00e9ration de revenus.<\/p>\n\n\n\n<p>D\u00e9couvrez les meilleures fonctionnalit\u00e9s du syst\u00e8me t\u00e9l\u00e9phonique du centre d&rsquo;appels pour maximiser les performances de votre entreprise sur 2025. Assurez votre position de leader sur le march\u00e9 dans toutes les facettes de vos activit\u00e9s.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Principaux enseignements :<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les fonctionnalit\u00e9s des centres d&rsquo;appel peuvent \u00eatre divis\u00e9es en plusieurs cat\u00e9gories : automatisation des appels, rationalisation des t\u00e2ches quotidiennes r\u00e9p\u00e9titives et \u00e9valuation des performances.<\/li>\n\n\n\n<li>L&rsquo;IA est en train de devenir un \u00e9l\u00e9ment essentiel de nombreux fournisseurs de logiciels de centres d&rsquo;appels leaders du secteur, car elle permet d&rsquo;augmenter encore vos efforts gr\u00e2ce \u00e0 l&rsquo;automatisation et \u00e0 une meilleure connaissance des donn\u00e9es.<\/li>\n\n\n\n<li>En fin de compte, les outils que vous choisissez doivent compl\u00e9ter les objectifs de votre entreprise, de sorte que la tarification d\u00e9pend largement de l&rsquo;ampleur de l&rsquo;am\u00e9lioration que vous souhaitez apporter \u00e0 vos processus internes.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color\" id=\"what-is-cold-calling\">Fonctionnalit\u00e9s incontournables du centre d&rsquo;appel pour  2025<\/h2>\n\n\n\n<p>En ce qui concerne la VoIP, 2025 est sous le signe de l&rsquo;<strong>IA <\/strong>et du <strong>CSAT<\/strong>, et nous avons veill\u00e9 \u00e0 le refl\u00e9ter dans cette liste de fonctionnalit\u00e9s de centre d&rsquo;appels. Il est temps de d\u00e9couvrir les meilleures fonctionnalit\u00e9s de centre d&rsquo;appels pour les <strong>appels<\/strong>, l&rsquo;<strong>automatisation<\/strong> et la <strong>performance<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Les meilleures fonctions du centre d&rsquo;appel pour les appels<\/strong><\/h3>\n\n\n\n<p>Vous cherchez \u00e0 am\u00e9liorer l&rsquo;exp\u00e9rience de votre service client\u00e8le ou \u00e0 r\u00e9diger des messages clairs et pr\u00e9cis pour les ventes sortantes ? Ces fonctions du syst\u00e8me de centre d&rsquo;appel ne manqueront pas d&rsquo;amplifier vos efforts en mati\u00e8re d&rsquo;appels.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#1 Campagnes du centre d&rsquo;appel<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Vue d&rsquo;ensemble :<\/strong><\/h5>\n\n\n\n<p>Les \u00ab\u00a0umms\u00a0\u00bb, \u00ab\u00a0aahs\u00a0\u00bb et les pauses g\u00eanantes appartiennent d\u00e9sormais au pass\u00e9.<br\/>avec les campagnes du centre d&rsquo;appel.<\/p>\n\n\n\n<p>Prenez le contr\u00f4le total des conversations de vos agents et permettez-leur de<br\/>se concentrer sur les choses importantes en leur fournissant des scripts, des enqu\u00eates et des questionnaires d\u00e9taill\u00e9s.<\/p>\n\n\n\n<p>Rationalisez les flux de travail quotidiens gr\u00e2ce \u00e0 des files d&rsquo;attente pr\u00e9par\u00e9es \u00e0 l&rsquo;avance. Configurez, surveillez et ajustez en temps r\u00e9el les aspects concernant les tentatives d&rsquo;appel et le temps qui les s\u00e9pare.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Meilleur pour :<\/strong><\/h5>\n\n\n\n<p>Op\u00e9rations entrantes et sortantes<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Avantages :<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Rationalisation des op\u00e9rations d&rsquo;appel<\/li>\n\n\n\n<li>Installation simple et rapide<\/li>\n\n\n\n<li>Des temps d&rsquo;attente plus courts<\/li>\n\n\n\n<li>Moins de temps entre les appels<\/li>\n\n\n\n<li>Am\u00e9lioration de la productivit\u00e9 des agents et de la satisfaction des clients<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Tarification ($ par utilisateur\/mois)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>30 $<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/fr\/icone-fonctionnalite-campagnes-petite\/\">En savoir plus<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"2-increase-your-number-of-calls\"><strong>#2 Click-to-call<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Vue d&rsquo;ensemble :<\/strong><\/h5>\n\n\n\n<p>Transformez la fa\u00e7on dont vos agents initient les appels en transformant chaque t\u00e9l\u00e9phone.<br\/>en ligne ou dans un outil CRM\/helpdesk dans un format cliquable. Enlever<br\/>de l&rsquo;\u00e9quation et de gagner du temps et de l&rsquo;argent.<br\/><\/p>\n\n\n\n<p>Il vous suffit d&rsquo;installer l&rsquo;extension click-to-call dans votre navigateur.<br\/>Vous pouvez oublier le copier-coller et les faux cadrans de la m\u00eame mani\u00e8re  <br\/>comme vous pouvez l&rsquo;appeler &#8211; instantan\u00e9ment.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Meilleur pour :<\/strong><\/h5>\n\n\n\n<p>Op\u00e9rations entrantes et sortantes<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Avantages :<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Appels instantan\u00e9s<\/li>\n\n\n\n<li>Pas d&rsquo;erreur<\/li>\n\n\n\n<li>Pas de num\u00e9rotation manuelle + op\u00e9rations rationalis\u00e9es<\/li>\n\n\n\n<li>Fonctionne sur tous les canaux<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Tarification ($ par utilisateur\/mois)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>30 $<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$19<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"OpenPhone\">\n<p><strong>OpenPhone<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$15<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$21<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/fr\/cliquer-pour-appeler\/\">En savoir plus<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"3-time-your-calls-right\"><strong>#3 Enregistrement des appels<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Vue d&rsquo;ensemble :<\/strong><\/h5>\n\n\n\n<p>Obtenez rapidement des informations sur le comportement et les performances de vos agents gr\u00e2ce \u00e0<br\/>Enregistrement des appels par l&rsquo;IA. Acc\u00e9dez facilement \u00e0 tous les enregistrements d&rsquo;appels via votre<br\/>y compris les analyses et l&rsquo;historique des appels.<\/p>\n\n\n\n<p>Optimisez votre strat\u00e9gie globale, votre ciblage et vos messages, ou identifiez les points forts et les faiblesses de votre entreprise.<br\/>les points faibles de chaque repr\u00e9sentant et les corriger avec des<br\/>l&rsquo;encadrement.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Meilleur pour :  <\/h5>\n\n\n\n<p>Op\u00e9rations entrantes et sortantes<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Avantages :<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Informations approfondies<\/li>\n\n\n\n<li>Acc\u00e8s facile aux enregistrements<\/li>\n\n\n\n<li>Enregistrement automatique<\/li>\n\n\n\n<li>Coaching personnalis\u00e9 des agents + optimisation op\u00e9rationnelle<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Tarification ($ par utilisateur\/mois)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong><a     href=\"https:\/\/test-staging.cloudtalk.io\/fr\/pourquoi-cloudtalk-est-la-meilleure-alternative-a-aircall\/\">Aircall<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>30 $<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong><a     href=\"https:\/\/test-staging.cloudtalk.io\/fr\/pourquoi-cloudtalk-est-la-meilleure-alternative-a-justcall\/\"><\/a><a     href=\"https:\/\/test-staging.cloudtalk.io\/fr\/pourquoi-cloudtalk-est-la-meilleure-alternative-a-justcall\/\">Justcall<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$19<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"OpenPhone\">\n<p><strong><a     href=\"https:\/\/test-staging.cloudtalk.io\/fr\/la-meilleure-alernative-a-openphone\/\">OpenPhone<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$15<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong><a     href=\"https:\/\/test-staging.cloudtalk.io\/fr\/pourquoi-cloudtalk-est-la-meilleure-alternative-a-ringover\/\">Ringover<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$21<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong><a     href=\"https:\/\/test-staging.cloudtalk.io\/fr\/pourquoi-cloudtalk-est-la-meilleure-alternative-a-ringcentral\/\">RingCentral<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/fr\/logiciel-denregistrement-du-centre-dappels\/\">En savoir plus<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"4-anticipate-the-customer-s-needs\"><strong>#Transcription de l&rsquo;appel <strong> n\u00b04 <\/strong><\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Vue d&rsquo;ensemble<\/strong><\/h5>\n\n\n\n<p>Transcrivez automatiquement vos appels et enregistrements des appels en texte. Journal et<br\/>exporter tout ce que vos clients et vos agents ont dit instantan\u00e9ment dans votre syst\u00e8me d&rsquo;information.<br\/>CRM. Obtenez une compr\u00e9hension complexe des conversations individuelles.<br\/><br\/>Travailler avec une \u00e9quipe multinationale ? Pas de probl\u00e8me ! CloudTalk peut<br\/>identifient et traduisent automatiquement chaque transcription en 145 langues,<br\/>y compris l&rsquo;allemand, l&rsquo;espagnol, le portugais, le su\u00e9dois, le danois, etc.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Meilleur pour :  <\/h5>\n\n\n\n<p>Op\u00e9rations entrantes et sortantes<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Avantages :<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Transcription automatique<\/li>\n\n\n\n<li>Traduction automatique<\/li>\n\n\n\n<li>Support d&rsquo;outils tiers<\/li>\n\n\n\n<li>Informations approfondies + Exportation facile<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Tarification ($ par utilisateur\/mois)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>50 $<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/call-transcription\/\">En savoir plus<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"5-open-the-conversation-with-an-email\"><strong>#5 Transfert d&rsquo;appel<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Vue d&rsquo;ensemble :<\/strong><\/h5>\n\n\n\n<p>Faites en sorte que vos clients ne perdent pas de temps ni d&rsquo;\u00e9nergie \u00e0 r\u00e9p\u00e9ter les m\u00eames op\u00e9rations.<br\/>les m\u00eames informations apr\u00e8s chaque transfert. Permettre aux agents d&rsquo;obtenir des informations,<br\/>\u00e9valuent la situation et transmettent l&rsquo;appel \u00e0 leur coll\u00e8gue le plus comp\u00e9tent.<br\/><br\/>Warm Transfer permet aux repr\u00e9sentants de partager des informations entre eux.<br\/>avant de passer l&rsquo;appelant. Les extensions garantissent une<br\/>en composant le num\u00e9ro des agents et des services avec seulement trois chiffres.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Meilleur pour :  <\/h5>\n\n\n\n<p>Op\u00e9rations entrantes<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Avantages :<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Transfert \u00e0 chaud<\/li>\n\n\n\n<li>Am\u00e9lioration du CSAT<\/li>\n\n\n\n<li>Extensions \u00e0 3 chiffres + R\u00e9solution plus rapide<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Tarification ($ par utilisateur\/mois)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>30 $<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"Aircall\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>30 $<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$19<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"OpenPhone\">\n<p><strong>OpenPhone<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$23<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$21<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/call-transfers\/\">En savoir plus<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"6-keep-it-brief\"><strong>#6 La chute de la messagerie vocale<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Vue d&rsquo;ensemble :<\/strong><\/h5>\n\n\n\n<p>Vos agents ne parviennent pas \u00e0 entrer en contact avec un client cl\u00e9 ? Pas de probl\u00e8me ! En plus de<br\/>en laissant un message vocal personnalis\u00e9, vous pouvez pr\u00e9enregistrer vos messages et<br\/>envoyer les messages vocaux d&rsquo;une simple pression sur un bouton.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Meilleur pour :  <\/h5>\n\n\n\n<p>Op\u00e9rations sortantes<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Avantages :<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>R\u00e9solution plus rapide<\/li>\n\n\n\n<li>D\u00e9lais d&rsquo;appel r\u00e9duits au minimum<\/li>\n\n\n\n<li>Messages vocaux personnalisables<\/li>\n\n\n\n<li>Meilleure exp\u00e9rience client + taux de r\u00e9ussite des contacts plus \u00e9lev\u00e9<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Tarification ($ par utilisateur\/mois)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"Aircall\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>30 $<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$19<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"OpenPhone\">\n<p><strong>OpenPhone<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$15<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$54<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong>RingCentral<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$20<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/voicemail-drop\/\">En savoir plus<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"6-keep-it-brief\"><strong>#7 Power Dialer<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Vue d&rsquo;ensemble :<\/strong><\/h5>\n\n\n\n<p>Touchez trois fois plus de prospects chaque jour tout en rationalisant les flux de travail des agents.<br\/>avec des scripts, des questionnaires, des enqu\u00eates et l&rsquo;automatisation des appels. Cr\u00e9er<br\/>des listes personnalis\u00e9es de num\u00e9ros \u00e0 composer quotidiennement et laissez les repr\u00e9sentants commencer \u00e0 appeler d&rsquo;un simple clic.<br\/><br\/>Les Power Dialers sont capables d&rsquo;automatiser les op\u00e9rations d&rsquo;appel en important<br\/>contacts directement \u00e0 partir de votre CRM ou d&rsquo;un fichier XML et en conservant l&rsquo;identit\u00e9 de l&rsquo;agent.<br\/>en lan\u00e7ant l&rsquo;appel suivant sur la liste apr\u00e8s la fin du dernier appel.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Power Dialer \u2013 A Guide to Automating Sales Campaigns\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/nYA3BN6o6mI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Meilleur pour :  <\/h5>\n\n\n\n<p>Les op\u00e9rations sortantes sont ax\u00e9es sur le volume.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Avantages :<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Plus d&rsquo;appels chaque jour<\/li>\n\n\n\n<li>R\u00e9solution plus rapide des appels<\/li>\n\n\n\n<li>Automatisation des t\u00e2ches quotidiennes<\/li>\n\n\n\n<li>Simplicit\u00e9 d&rsquo;utilisation + compatibilit\u00e9 entre les outils<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Tarification ($ par utilisateur\/mois)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$50 <\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$49<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p id=\"Ringover\"><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$54<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/fr\/power-dialer-2\/\">En savoir plus<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"6-keep-it-brief\"><strong>#8 Smart Dialer<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Vue d&rsquo;ensemble :<\/strong><\/h5>\n\n\n\n<p>R\u00e9duisez les temps d&rsquo;appel jusqu&rsquo;\u00e0 50 % et touchez plus de prospects efficacement.<br\/>Cr\u00e9ez des files d&rsquo;attente simples \u00e0 utiliser, en un seul clic, directement \u00e0 partir de n&rsquo;importe quel site web,<br\/>CRM, ou outil de helpdesk avec des tampons personnalisables.<br\/><br\/>Ordonnez les contacts par glisser-d\u00e9poser pour un maximum d&rsquo;efficacit\u00e9 et laissez vos contacts s&rsquo;organiser.<br\/>les agents se d\u00e9cha\u00eenent. La num\u00e9rotation automatique d\u00e9place automatiquement les num\u00e9ros qui ne r\u00e9pondent pas.<br\/>perspectives plus loin dans la liste pour gagner du temps et maximiser les r\u00e9ponses.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Sales Dialer Software 2024: How to use sales dialer\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/3WyeIuZbB-w?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Meilleur pour :  <\/h5>\n\n\n\n<p>Les op\u00e9rations sortantes sont ax\u00e9es sur l&rsquo;exp\u00e9rience du client.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Avantages :<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click-to-call files d&rsquo;attente<\/li>\n\n\n\n<li>Gestion des files d&rsquo;attente par glisser-d\u00e9poser<\/li>\n\n\n\n<li>Priorit\u00e9 automatique aux contacts<\/li>\n\n\n\n<li>Int\u00e9gration d&rsquo;outils tiers + automatisation des t\u00e2ches quotidiennes<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Tarification ($ par utilisateur\/mois)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>50 $<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"Aircall\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>50 $<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$49<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$54<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/fr\/numeroteur-intelligent\/\">En savoir plus<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"6-keep-it-brief\"><strong>#9<\/strong> <strong>D\u00e9tails sur le client<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Vue d&rsquo;ensemble :<\/strong><\/h5>\n\n\n\n<p>Obtenez des informations instantan\u00e9es sur la personne qui est \u00e0 l&rsquo;autre bout du fil en consultant la rubrique<br\/>des informations pertinentes sur les clients avant m\u00eame que vous ne d\u00e9crochiez le t\u00e9l\u00e9phone. Int\u00e9grer<br\/>votre solution de centre d&rsquo;appel avec votre CRM ou votre Helpdesk pour un acc\u00e8s facile.<br\/><br\/>Consultez l&rsquo;historique des appels, les enregistrements d&rsquo;appels, les transcriptions, les offres et les tickets d&rsquo;assistance,<br\/>ou m\u00eame vos propres champs personnalis\u00e9s. Faites gagner du temps \u00e0 vos clients et \u00e0 vos agents en<br\/>offrant un contexte facile. Mettez toutes les chances de votre c\u00f4t\u00e9 avec le Marquage des appels.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Meilleur pour :  <\/h5>\n\n\n\n<p>Op\u00e9rations entrantes et sortantes<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Avantages :<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Aper\u00e7u instantan\u00e9<\/li>\n\n\n\n<li>Compatibilit\u00e9 multiplateforme+ Am\u00e9lioration de l&rsquo;exp\u00e9rience client<\/li>\n\n\n\n<li>Disponible avant et pendant les appels<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Tarification ($ par utilisateur\/mois)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>30 $<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/fr\/la-carte-client-en-temps-reel-est-un-excellent-outil-pour-le-service-client\/\">En savoir plus<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"6-keep-it-brief\"># <strong>Notes de l&rsquo;appel<\/strong><strong> n\u00b010<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Vue d&rsquo;ensemble :<\/strong><\/h5>\n\n\n\n<p>Cr\u00e9ez et acc\u00e9dez aux notes prises \u00e0 tout moment. Reprenez l\u00e0 o\u00f9 vous vous \u00eates arr\u00eat\u00e9 et<br\/>utiliser des donn\u00e9es pertinentes provenant d&rsquo;interactions ant\u00e9rieures pour \u00e9tablir de meilleures relations avec les clients.<br\/>vos clients.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Meilleur pour :  <\/h5>\n\n\n\n<p>Op\u00e9rations entrantes et sortantes<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Avantages :<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cr\u00e9ation de notes sur et apr\u00e8s appel<\/li>\n\n\n\n<li>Acc\u00e8s instantan\u00e9 aux notes<\/li>\n\n\n\n<li>Plus de contexte pour chaque appel + plus de satisfaction client<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Tarification ($ par utilisateur\/mois)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/call-notes\/\">En savoir plus<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"7-know-when-to-speak\"><strong>Marquage des appels #11<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Vue d&rsquo;ensemble :<\/strong><\/h5>\n\n\n\n<p>Utilisez des balises pr\u00e9existantes ou cr\u00e9ez-en de nouvelles \u00e0 la vol\u00e9e afin d&rsquo;am\u00e9liorer l&rsquo;efficacit\u00e9 de votre travail.<br\/>cat\u00e9goriser chaque appel et suivre le type d&rsquo;appel, le r\u00e9sultat et divers indicateurs de performance.<br\/>Mettez en place un Marquage des appels obligatoire pour maintenir une bonne visibilit\u00e9.<\/p>\n\n\n\n<p>Transformez la fa\u00e7on dont vous \u00e9valuez les appels en synchronisant automatiquement les balises<br\/>avec votre CRM. Exploitez vos donn\u00e9es analytiques en profondeur gr\u00e2ce aux filtres de balises. Maximiser<br\/>gr\u00e2ce \u00e0 des d\u00e9cisions strat\u00e9giques fond\u00e9es sur des donn\u00e9es et \u00e0 l&rsquo;accompagnement des agents.<br\/><\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Meilleur pour :  <\/h5>\n\n\n\n<p>Op\u00e9rations entrantes et sortantes<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Avantages :<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cr\u00e9ation de Marquage des appels<\/li>\n\n\n\n<li>Am\u00e9lioration de l&rsquo;\u00e9valuation analytique<\/li>\n\n\n\n<li>Contexte suppl\u00e9mentaire pour chaque appel + meilleur coaching de l&rsquo;agent<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Tarification ($ par utilisateur\/mois)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>30 $<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p id=\"Ringover\"><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$21<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/call-tagging\/\">En savoir plus<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"7-know-when-to-speak\"><strong>#12 Appel \u00e0 trois<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Vue d&rsquo;ensemble :<\/strong><\/h5>\n\n\n\n<p>Permettre aux agents d&rsquo;inviter de mani\u00e8re transparente des coll\u00e8gues \u00e0 les aider lors d&rsquo;appels complexes<br\/>avec des chuchotements d&rsquo;appels clandestins. Ou rejoignez et interagissez directement avec le client<br\/>de garde pour offrir la meilleure exp\u00e9rience possible au client.<br\/><br\/>Permettez aux managers et aux coachs d&rsquo;\u00e9couter les appels de mani\u00e8re anonyme afin d&rsquo;am\u00e9liorer l&rsquo;efficacit\u00e9 de leur travail.<br\/>\u00e9valuer la conduite des agents, fournir des informations exploitables \u00e0 la vol\u00e9e, et<br\/>rationaliser l&rsquo;accueil et l&rsquo;accompagnement des agents.<br\/><\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Meilleur pour :  <\/h5>\n\n\n\n<p>Op\u00e9rations entrantes et sortantes<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Avantages :<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Invitez un ami \u00e0 vous aider<\/li>\n\n\n\n<li>Chuchotement d&rsquo;appel<\/li>\n\n\n\n<li>Surveillance des appels cach\u00e9s<\/li>\n\n\n\n<li>Satisfaction accrue des clients + Am\u00e9lioration du coaching des agents<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Tarification ($ par utilisateur\/mois)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>50 $<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/fr\/appel-a-3-voix\/\">En savoir plus<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"7-know-when-to-speak\"><strong>#13 Messages personnalis\u00e9s<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Vue d&rsquo;ensemble :<\/strong><\/h5>\n\n\n\n<p>R\u00e9digez des messages audio personnalis\u00e9s concernant vos heures d&rsquo;ouverture,<br\/>la disponibilit\u00e9 de l&rsquo;\u00e9quipe ou les questions d&rsquo;assistance les plus fr\u00e9quentes, et ajoutez un num\u00e9ro d&rsquo;appel humain \u00e0 votre liste de contacts.<br\/>\u00e0 votre exp\u00e9rience client sans co\u00fbts d&rsquo;int\u00e9gration suppl\u00e9mentaires.<br\/><br\/>La voix du client : int\u00e9grez en toute transparence des messages personnalis\u00e9s dans votre syst\u00e8me de voix interactive.<br\/>syst\u00e8me de r\u00e9ponse par le biais d&rsquo;un Call Flow Designer facile \u00e0 utiliser et de maximiser l&rsquo;efficacit\u00e9 de votre syst\u00e8me de r\u00e9ponse par le biais d&rsquo;un syst\u00e8me de r\u00e9ponse.<br\/>la valeur que vous et vos interlocuteurs retirez de l&rsquo;automatisation<br\/><\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Meilleur pour :  <\/h5>\n\n\n\n<p>Op\u00e9rations entrantes<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Avantages :<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Maintenir l&rsquo;identit\u00e9 de la marque<\/li>\n\n\n\n<li>Rationaliser le soutien \u00e0 l&rsquo;auto-assistance<\/li>\n\n\n\n<li>D\u00e9finir clairement les heures d&rsquo;ouverture + \u00e9conomiser sur les co\u00fbts d&#8217;embauche<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Tarification ($ par utilisateur\/mois)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>30 $<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/personalized-messages\/\">En savoir plus<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Les meilleures fonctions du centre d&rsquo;appel pour l&rsquo;automatisation<\/strong><\/h3>\n\n\n\n<p>Pourquoi perdre du temps \u00e0 effectuer des t\u00e2ches r\u00e9p\u00e9titives alors que vous pouvez laisser vos agents se concentrer sur ce qu&rsquo;ils font le mieux et laisser l&rsquo;automatisation s&rsquo;occuper du reste ? Simplifiez vos op\u00e9rations gr\u00e2ce \u00e0 ces fonctionnalit\u00e9s de centre d&rsquo;appels.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#1 Automatisation du flux de travail<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Vue d&rsquo;ensemble :<\/strong><\/h5>\n\n\n\n<p>Automatisez les t\u00e2ches r\u00e9p\u00e9titives et fastidieuses gr\u00e2ce \u00e0 des flux de travail personnalis\u00e9s pour<br\/>les suivis, la cr\u00e9ation de tickets et les transcriptions de texte \u00e0 voix haute, et laissez vos clients se d\u00e9brouiller.<br\/>les agents se concentrent sur ce qui compte le plus.<\/p>\n\n\n\n<p>Configurez vos automatismes en trois \u00e9tapes simples gr\u00e2ce \u00e0 des d\u00e9clencheurs personnalis\u00e9s,<br\/>et les actions qui en d\u00e9coulent. Choisissez simplement le d\u00e9partement ou le num\u00e9ro cible et commencez \u00e0 gagner du temps.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Meilleur pour :<\/strong><\/h5>\n\n\n\n<p>Op\u00e9rations entrantes et sortantes<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Avantages :<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Simple \u00e0 utiliser<\/li>\n\n\n\n<li>Gain de temps<\/li>\n\n\n\n<li>Ciblage sp\u00e9cifique<\/li>\n\n\n\n<li>Facilement personnalisable + Am\u00e9lioration de la satisfaction des clients<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Tarification ($ par utilisateur\/mois)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>30 $<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/fr\/automatisation-du-flux-de-travail\/\">En savoir plus<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#2 Call Flow Designer (CFD)<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Vue d&rsquo;ensemble :<\/strong><\/h5>\n\n\n\n<p>Adaptez votre parcours d&rsquo;appels entrants du d\u00e9but \u00e0 la fin gr\u00e2ce au flux d&rsquo;appels.<br\/>Concepteur. Ne vous contentez pas de l&rsquo;id\u00e9e que quelqu&rsquo;un d&rsquo;autre se fait de ce qui constitue une bonne<br\/>parcours client &#8211; construisez le v\u00f4tre.<\/p>\n\n\n\n<p>Profitez de plus de 20 options de routage pr\u00e9d\u00e9finies, cr\u00e9ez des flux d&rsquo;appels personnalis\u00e9s par simple glisser-d\u00e9poser, et mettez-les \u00e0 l&rsquo;\u00e9chelle de l&rsquo;ensemble de vos op\u00e9rations en les attribuant \u00e0 de nouveaux num\u00e9ros d&rsquo;un simple clic.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Meilleur pour :<\/strong><\/h5>\n\n\n\n<p>Op\u00e9rations entrantes<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Avantages :<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Op\u00e9rations entrantes<\/li>\n\n\n\n<li>Constructeur par glisser-d\u00e9poser<\/li>\n\n\n\n<li>Plus de 20 mod\u00e8les pr\u00e9fabriqu\u00e9s + exp\u00e9rience client personnalis\u00e9e<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Tarification ($ par utilisateur\/mois)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/fr\/concepteur-de-flux-dappels\/\">En savoir plus<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#3 <strong>R\u00e9ponse vocale interactive (RVI)<\/strong><\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Vue d&rsquo;ensemble :<\/strong><\/h5>\n\n\n\n<p>Assurez-vous que les appelants re\u00e7oivent toujours l&rsquo;aide dont ils ont le plus besoin en rationalisant l&rsquo;acheminement des appels \u00e0 l&rsquo;aide d&rsquo;un SVI. Cr\u00e9ez des flux d&rsquo;appels personnalis\u00e9s et permettez aux clients de choisir parmi un ensemble d&rsquo;options pr\u00e9d\u00e9finies.<\/p>\n\n\n\n<p>Ajoutez jusqu&rsquo;\u00e0 10 \u00e9tapes possibles dans le parcours de chaque appelant pour faciliter au maximum l&rsquo;acc\u00e8s \u00e0 l&rsquo;\u00e9quipe d&rsquo;assistance \u00e0 la client\u00e8le ou \u00e0 l&rsquo;\u00e9quipe charg\u00e9e de la r\u00e9ussite de l&rsquo;appel et&#8230;<br\/>r\u00e9duire la dur\u00e9e moyenne des appels de 40 %.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Meilleur pour :<\/strong><\/h5>\n\n\n\n<p>Op\u00e9rations entrantes<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Avantages :<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Construire facilement un flux d&rsquo;appels<\/li>\n\n\n\n<li>Jusqu&rsquo;\u00e0 10 \u00e9tapes personnalis\u00e9es<\/li>\n\n\n\n<li>Meilleure efficacit\u00e9 de l&rsquo;acheminement<\/li>\n\n\n\n<li>Dur\u00e9e de l&rsquo;appel r\u00e9duite + soutien plus efficace<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Tarification ($ par utilisateur\/mois)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>30 $<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"Aircall\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>30 $<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$29<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$44<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"RingCentral\">\n<p><strong>RingCentral<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$20<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/fr\/quest-que-livr-serveur-vocal-interactif\/\">En savoir plus<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#4 File d&rsquo;attente d&rsquo;appels<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Vue d&rsquo;ensemble :<\/strong><\/h5>\n\n\n\n<p>Offrir un service d&rsquo;assistance \u00e0 la client\u00e8le enti\u00e8rement personnalisable. Distribuer les appels entrants aux<br\/>les bons agents en fonction du statut du client ou de l&rsquo;expertise technique de l&rsquo;agent.<br\/>des agents individuels pour une efficacit\u00e9 maximale de l&rsquo;assistance.<\/p>\n\n\n\n<p>Offrez une assistance prioritaire aux gros bonnets gr\u00e2ce aux files d&rsquo;attente VIP, ou redirigez les clients dont vous ne pouvez pas vous occuper dans l&rsquo;imm\u00e9diat vers les files d&rsquo;attente de secours ou la messagerie vocale,<br\/>et des num\u00e9ros externes ou internes.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Meilleur pour :<\/strong><\/h5>\n\n\n\n<p>Op\u00e9rations entrantes<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Avantages :<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Une charge de travail plus facile \u00e0 g\u00e9rer<\/li>\n\n\n\n<li>Division de l&rsquo;\u00e9galit\u00e9 d&rsquo;appel<\/li>\n\n\n\n<li>Assistance prioritaire via les files d&rsquo;attente VIP<\/li>\n\n\n\n<li>Prise en charge de la messagerie vocale + redirection simple des appels<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Tarification ($ par utilisateur\/mois)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"Aircall\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>50 $<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$49<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$44<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"RingCentral\">\n<p><strong>RingCentral<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$20<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/call-queuing\/\">En savoir plus<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#5 <strong>Routage bas\u00e9 sur les comp\u00e9tences<\/strong><\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Vue d&rsquo;ensemble :<\/strong><\/h5>\n\n\n\n<p>Cr\u00e9ez des \u00e9tiquettes de comp\u00e9tences personnalis\u00e9es, attribuez des comp\u00e9tences \u00e0 des agents individuels, et<br\/>Les clients peuvent choisir leur itin\u00e9raire en fonction de ces param\u00e8tres afin de b\u00e9n\u00e9ficier de la meilleure exp\u00e9rience client possible. Sur la base de<br\/>le sujet et la disponibilit\u00e9, l&rsquo;agent le plus comp\u00e9tent obtient l&rsquo;anneau en premier.<\/p>\n\n\n\n<p>Le routage bas\u00e9 sur les comp\u00e9tences peut \u00e9galement \u00eatre utilis\u00e9 pour d\u00e9finir l&rsquo;habilet\u00e9 d&rsquo;un groupe entier de personnes.<br\/>Les \u00e9quipes. Vous pouvez ainsi ajuster les processus et vous assurer que votre flux d&rsquo;information entrant est bien g\u00e9r\u00e9.<br\/>Les appelants n&rsquo;ont pas \u00e0 subir la frustration de transferts interminables et d&rsquo;un manque de temps.<br\/>un soutien lent.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Meilleur pour :<\/strong><\/h5>\n\n\n\n<p>Op\u00e9rations entrantes<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Avantages :<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tags de comp\u00e9tences personnalis\u00e9s<\/li>\n\n\n\n<li>Marquage individuel et de groupe<\/li>\n\n\n\n<li>Priorit\u00e9 aux appels en fonction des comp\u00e9tences<\/li>\n\n\n\n<li>R\u00e9solution plus rapide des tickets d&rsquo;assistance + satisfaction accrue des clients<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Tarification ($ par utilisateur\/mois)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>30 $<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"Aircall\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>30 $<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$49<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$44<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"RingCentral\">\n<p><strong>RingCentral<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$35<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/skill-based-routing\/\">En savoir plus<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#5 <strong>Routage bas\u00e9 sur les comp\u00e9tences<\/strong><\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Vue d&rsquo;ensemble :<\/strong><\/h5>\n\n\n\n<p>Cr\u00e9ez des \u00e9tiquettes de comp\u00e9tences personnalis\u00e9es, attribuez des comp\u00e9tences \u00e0 des agents individuels, et<br\/>Les clients peuvent choisir leur itin\u00e9raire en fonction de ces param\u00e8tres afin de b\u00e9n\u00e9ficier de la meilleure exp\u00e9rience client possible. Sur la base de<br\/>le sujet et la disponibilit\u00e9, l&rsquo;agent le plus comp\u00e9tent obtient l&rsquo;anneau en premier.<\/p>\n\n\n\n<p>Le routage bas\u00e9 sur les comp\u00e9tences peut \u00e9galement \u00eatre utilis\u00e9 pour d\u00e9finir l&rsquo;habilet\u00e9 d&rsquo;un groupe entier de personnes.<br\/>Les \u00e9quipes. Vous pouvez ainsi ajuster les processus et vous assurer que votre flux d&rsquo;information entrant est bien g\u00e9r\u00e9.<br\/>Les appelants n&rsquo;ont pas \u00e0 subir la frustration de transferts interminables et d&rsquo;un manque de temps.<br\/>un soutien lent.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Meilleur pour :<\/strong><\/h5>\n\n\n\n<p>Op\u00e9rations entrantes<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Avantages :<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tags de comp\u00e9tences personnalis\u00e9s<\/li>\n\n\n\n<li>Marquage individuel et de groupe<\/li>\n\n\n\n<li>Priorit\u00e9 aux appels en fonction des comp\u00e9tences<\/li>\n\n\n\n<li>R\u00e9solution plus rapide des tickets d&rsquo;assistance + satisfaction accrue des clients<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Tarification ($ par utilisateur\/mois)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>30 $<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"Aircall\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>30 $<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$49<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$44<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"RingCentral\">\n<p><strong>RingCentral<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$35<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/skill-based-routing\/\">En savoir plus<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#7<\/strong> <strong>Heures d&rsquo;ouverture<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Vue d&rsquo;ensemble :<\/strong><\/h5>\n\n\n\n<p>Ne manquez plus jamais vos clients, m\u00eame en dehors de vos heures d&rsquo;ouverture. CloudTalk vous permet de diffuser des messages personnalis\u00e9s en dehors du bureau, de rediriger les appelants ou de leur laisser un message vocal.Vous pouvez d\u00e9finir des heures d&rsquo;ouverture pour l&rsquo;ensemble de votre entreprise, pour des \u00e9quipes individuelles ou m\u00eame pour des num\u00e9ros autonomes. Et comme tout le monde a droit \u00e0 des cong\u00e9s, le syst\u00e8me peut \u00e9galement tenir compte des f\u00eates nationales.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Meilleur pour :<\/strong><\/h5>\n\n\n\n<p>Op\u00e9rations entrantes<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Avantages :<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Flux d&rsquo;appels personnalisables en dehors des heures de bureau<\/li>\n\n\n\n<li>Maintien d&rsquo;une bonne visibilit\u00e9 op\u00e9rationnelle<\/li>\n\n\n\n<li>Adaptable \u00e0 l&rsquo;\u00e9chelle de l&rsquo;entreprise ou individuellement + Limite les exp\u00e9riences n\u00e9gatives des appelants<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Tarification ($ par utilisateur\/mois)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30 <\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/business-hours\/\">En savoir plus<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>Les meilleures fonctions de centre d&rsquo;appel pour la performance<\/strong><\/strong><\/h3>\n\n\n\n<p>Que vous cherchiez \u00e0 observer vos op\u00e9rations \u00e0 la loupe ou \u00e0 avoir une vue d&rsquo;ensemble des performances et de la strat\u00e9gie de votre centre d&rsquo;appels, ces fonctionnalit\u00e9s vous permettront d&rsquo;am\u00e9liorer vos performances.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#1<\/strong> <strong>Analyse des centres d&rsquo;appels<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Vue d&rsquo;ensemble :<\/strong><\/h5>\n\n\n\n<p>Centralisez toutes les donn\u00e9es de votre \u00e9quipe et acc\u00e9dez \u00e0 tout ce que vous devez savoir concernant les performances de votre agent ou les statistiques d&rsquo;appels pour faire des pr\u00e9dictions et optimiser votre strat\u00e9gie.<\/p>\n\n\n\n<p>Allez aussi loin que vous le souhaitez. Suivez chaque \u00e9tape de chaque Appels entrants et sortants. Utilisez ces informations pour \u00e9valuer de mani\u00e8re experte les performances des agents individuels et des services.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Meilleur pour :<\/strong><\/h5>\n\n\n\n<p>Op\u00e9rations entrantes et sortantes<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Avantages :<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Compr\u00e9hension complexe des performances des centres d&rsquo;appels<\/li>\n\n\n\n<li>Analyse approfondie des d\u00e9partements et des agents<\/li>\n\n\n\n<li>Coaching strat\u00e9gique cibl\u00e9 + prise de d\u00e9cision bas\u00e9e sur les donn\u00e9es<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Tarification ($ par utilisateur\/mois)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>30 $<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"Aircall\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>50 $<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$49<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"OpenPhone\">\n<p><strong>OpenPhone<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$23<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$44<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"RingCentral\">\n<p><strong>RingCentral<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$35<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/fr\/logiciel-de-centre-dappels-avec-statistiques\/\">En savoir plus<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#2<\/strong> <strong>Tableaux de bord analytiques<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Vue d&rsquo;ensemble :<\/strong><\/h5>\n\n\n\n<p>Surveillez tout ce qui se passe dans vos \u00e9quipes en temps r\u00e9el, qu&rsquo;il s&rsquo;agisse des appels actifs, des files d&rsquo;attente, de l&rsquo;identit\u00e9 de l&rsquo;appelant ou de la disponibilit\u00e9 des agents. Consultez les rapports par tranche d&rsquo;une heure ou pour toute la journ\u00e9e en un coup d&rsquo;\u0153il.<\/p>\n\n\n\n<p>Permettez aux repr\u00e9sentants de cr\u00e9er des statuts personnalis\u00e9s afin d&rsquo;avoir une vision claire de tout et de tous. Identifiez les goulets d&rsquo;\u00e9tranglement, r\u00e9partissez les t\u00e2ches de mani\u00e8re \u00e9quilibr\u00e9e et r\u00e9solvez les crises au fur et \u00e0 mesure qu&rsquo;elles surviennent.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Meilleur pour :<\/strong><\/h5>\n\n\n\n<p>Op\u00e9rations entrantes et sortantes<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Avantages :<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Acc\u00e8s \u00e0 l&rsquo;information en temps r\u00e9el<\/li>\n\n\n\n<li>D\u00e9lai personnalisable<\/li>\n\n\n\n<li>R\u00e9solution des probl\u00e8mes + statuts personnalis\u00e9s des agents<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Tarification ($ par utilisateur\/mois)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$30 <\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/dashboard\/\">En savoir plus<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#3<\/strong> <strong>Surveillance des appels<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Vue d&rsquo;ensemble :<\/strong><\/h5>\n\n\n\n<p>Permettez aux responsables et aux agents exp\u00e9riment\u00e9s de se joindre aux appels d&rsquo;assistance et de vente afin de fournir une assistance, d&rsquo;\u00e9valuer les performances des agents ou d&rsquo;\u00e9valuer l&rsquo;efficacit\u00e9 des scripts d&rsquo;appel.<\/p>\n\n\n\n<p>Choisissez le niveau de visibilit\u00e9 qui vous convient le mieux pour intercepter directement les appels et participer aux appels \u00e0 trois, chuchoter \u00e0 l&rsquo;oreille de votre agent \u00e0 l&rsquo;insu du client, ou simplement \u00eatre une mouche sur le mur en \u00e9coutant les appels.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Meilleur pour :<\/strong><\/h5>\n\n\n\n<p>Op\u00e9rations entrantes et sortantes<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Avantages :<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Visibilit\u00e9 s\u00e9lectionnable<\/li>\n\n\n\n<li>R\u00e9solution de probl\u00e8mes simples<\/li>\n\n\n\n<li>Am\u00e9lioration de l&rsquo;exp\u00e9rience client + Am\u00e9lioration du coaching et de l&rsquo;int\u00e9gration des agents<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Tarification ($ par utilisateur\/mois)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$50 <\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"Aircall\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Aircall\">\n<p><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>50 $<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Justcall\">\n<p><strong>Justcall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong> <\/strong>$49<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"OpenPhone\">\n<p><strong>OpenPhone<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$23<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Ringover\">\n<p><strong>Ringover<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$21<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"RingCentral\">\n<p><strong>RingCentral<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/fr\/supervision-dappels\/\">En savoir plus<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#4<\/strong> <strong>Panneau mural<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Vue d&rsquo;ensemble :<\/strong><\/h5>\n\n\n\n<p>Gamifiez les op\u00e9rations quotidiennes et stimulez les initiatives en diffusant des donn\u00e9es en temps r\u00e9el \u00e0 partir de vos analyses directement sur les tableaux de bord des agents ou sur les \u00e9crans LCD des centres d&rsquo;appels, y compris les mesures actuelles, les classements des agents et bien plus encore.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Meilleur pour :<\/strong><\/h5>\n\n\n\n<p>Op\u00e9rations entrantes et sortantes<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Avantages :<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Flux d&rsquo;analyse en direct<\/li>\n\n\n\n<li>D\u00e9lai personnalisable<\/li>\n\n\n\n<li>Engagement accru des employ\u00e9s + meilleure motivation des agents<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Tarification ($ par utilisateur\/mois)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$50 <\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/fr\/icone-fonction-wallboard-petit\/\">En savoir plus<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#5<\/strong> <strong>Identification virtuelle de l&rsquo;appelant<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Vue d&rsquo;ensemble :<\/strong><\/h5>\n\n\n\n<p>Ne laissez pas une bonne exp\u00e9rience client se perdre. G\u00e9n\u00e9rez des identifiants d&rsquo;appel avec des indicatifs locaux sp\u00e9cifiques ou utilisez des num\u00e9ros que vos clients et prospects connaissent d\u00e9j\u00e0.<\/p>\n\n\n\n<p>Augmentez les taux de r\u00e9ponse gr\u00e2ce au format familier du num\u00e9ro, ou exploitez les num\u00e9ros existants que vos clients connaissent pour renforcer l&rsquo;association avec la marque et mener des campagnes d&rsquo;appels internationaux \u00e0 petite \u00e9chelle.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Meilleur pour :<\/strong><\/h5>\n\n\n\n<p>Op\u00e9rations sortantes<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Avantages :<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Format des nombres familiers<\/li>\n\n\n\n<li>Des taux de r\u00e9ponse plus \u00e9lev\u00e9s<\/li>\n\n\n\n<li>Compatible avec le portage de num\u00e9ros  <\/li>\n\n\n\n<li>Une alternative \u00e9conomique \u00e0 l&rsquo;achat<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Tarification ($ par utilisateur\/mois)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>30 $<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/virtual-caller-id\/\">En savoir plus<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-black-color has-text-color\" id=\"1-research-your-prospects\"><strong>#6<\/strong> <strong>Single Sign-On (SSO)<\/strong><\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Vue d&rsquo;ensemble :<\/strong><\/h5>\n\n\n\n<p>Diminuez les risques de s\u00e9curit\u00e9, simplifiez l&rsquo;acc\u00e8s des utilisateurs et facilitez la vie de votre responsable informatique en donnant \u00e0 tous vos agents un seul compte \u00e0 utiliser dans toutes les apps et int\u00e9grations du centre d&rsquo;appels.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Meilleur pour :<\/strong><\/h5>\n\n\n\n<p>Op\u00e9rations entrantes et sortantes<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Avantages :<\/strong><\/h5>\n\n\n\n<ul class=\"wp-block-list\">\n<li>S\u00e9curit\u00e9 accrue<\/li>\n\n\n\n<li>Facile \u00e0 utiliser<\/li>\n\n\n\n<li>Gestion simple des utilisateurs + Compatibilit\u00e9 multiplateforme<\/li>\n<\/ul>\n\n\n\n<div id=\"Pricing:\" class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" id=\"Solution\">\n<p id=\"Solution\">Solution<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Price;($;per;user\/month)\">\n<div class=\"wp-block-group ct-table-header-group cloud-telephony has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Tarification ($ par utilisateur\/mois)<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"CloudTalk\">\n<p><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>50 $<\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/single-sign-on-sso\/\">En savoir plus<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:53px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Surpassez vos concurrents avec les Meilleur logiciel de centre d&rsquo;appels pour  2025<\/h2>\n\n\n\n<p>Les fonctionnalit\u00e9s des centres d&rsquo;appel sont nombreuses, vari\u00e9es et parfois un peu d\u00e9routantes. Mais avec une planification ad\u00e9quate et des objectifs clairement d\u00e9finis, trouver l&rsquo;outil ad\u00e9quat pour le travail devrait \u00eatre un jeu d&rsquo;enfant. Surtout avec cette liste pratique des caract\u00e9ristiques de 2025.  <\/p>\n\n\n\n<p>Surpassez vos concurrents gr\u00e2ce aux fonctionnalit\u00e9s les plus performantes du march\u00e9 actuel, avec une automatisation qui vous fait gagner du temps, des d\u00e9cisions bas\u00e9es sur l&rsquo;IA, des appels limpides et d&rsquo;excellentes exp\u00e9riences client !<\/p>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">12 fonctionnalit\u00e9s \u00e0 prendre en compte lors du choix de votre logiciel de centre d&rsquo;appels  <\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"210\" height=\"300\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Must-have-features-717x1024-1-210x300.png\" alt=\"\" class=\"wp-image-204556\" style=\"object-fit:cover\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Must-have-features-717x1024-1-210x300.png 210w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Must-have-features-717x1024-1-520x742.png 520w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Must-have-features-717x1024-1-300x428.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Must-have-features-717x1024-1-297x424.png 297w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Must-have-features-717x1024-1-79x113.png 79w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Must-have-features-717x1024-1-62x88.png 62w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/eBook-Must-have-features-717x1024-1.png 717w\" sizes=\"auto, (max-width: 210px) 100vw, 210px\" \/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"     href=\"https:\/\/test-staging.cloudtalk.io\/12-features-ebook\/\">Lire gratuitement<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center ct-block-article-faq-header\">FAQ sur les fonctionnalit\u00e9s du centre d&rsquo;appel<\/h3>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Quels sont les syst\u00e8mes utilis\u00e9s par les centres d&rsquo;appel ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Les centres d&rsquo;appels utilisent divers syst\u00e8mes, notamment des logiciels pour centres d&rsquo;appels, des syst\u00e8mes de gestion de la relation client (CRM), des syst\u00e8mes de <a href=\"https:\/\/www.youtube.com\/watch?v=_G_cyNxSg-c\" target=\"_blank\" rel=\"noopener\">distribution automatique d&rsquo;appels (ACD)<\/a>, des syst\u00e8mes de r\u00e9ponse vocale interactive (IVR) et des outils de gestion du personnel, afin d&rsquo;am\u00e9liorer la communication et la productivit\u00e9.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Quelles sont les fonctions de base d&rsquo;un centre d&rsquo;appel ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Les centres d&rsquo;appel remplissent diverses fonctions essentielles pour assurer une communication efficace entre les entreprises et leurs clients. Parmi les fonctions de base d&rsquo;un centre d&rsquo;appel, citons<\/p>\n<p>&#8211; Appels entrants et sortants<br \/>&#8211; Assistance \u00e0 la client\u00e8le et assistance technique<br \/>&#8211; Ventes et g\u00e9n\u00e9ration de prospects<br \/>&#8211; Collecte d&rsquo;informations<br \/>&#8211; Rapports et analyses<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Quelles sont les fonctions cl\u00e9s d&rsquo;un centre de contact ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Les centres de contact s&rsquo;occupent principalement des communications avec la client\u00e8le sur diff\u00e9rents canaux, g\u00e8rent les interactions avec les clients pour am\u00e9liorer leur satisfaction et recueillent des informations pour am\u00e9liorer le service et l&rsquo;efficacit\u00e9 op\u00e9rationnelle. En savoir plus sur les <a href=\"https:\/\/staging.cloudtalk.io\/blog\/call-center-software-requirements\/\" target=\"_blank\" rel=\"noopener\">conditions n\u00e9cessaires \u00e0<\/a> sa mise en place.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1710149050963\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Quelles sont les caract\u00e9ristiques d&rsquo;un syst\u00e8me de t\u00e9l\u00e9phonie et de messagerie vocale ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Un syst\u00e8me robuste comprend le renvoi d&rsquo;appel, l&rsquo;identification de l&rsquo;appelant, la <a href=\"https:\/\/staging.cloudtalk.io\/blog\/voicemail-to-email-how-to-send-it-how-it-works\/\" target=\"_blank\" rel=\"noopener\">transcription de la messagerie vocale \u00e0 la messagerie \u00e9lectronique<\/a> et des messages d&rsquo;accueil personnalisables, ce qui garantit une communication et une accessibilit\u00e9 sans faille.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1710361087293\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Quelles sont les caract\u00e9ristiques d&rsquo;un t\u00e9l\u00e9phone VoIP ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Les t\u00e9l\u00e9phones VoIP offrent des fonctionnalit\u00e9s avanc\u00e9es telles que la qualit\u00e9 d&rsquo;appel haute d\u00e9finition, les appels vid\u00e9o, la gestion multiligne et l&rsquo;int\u00e9gration avec les applications professionnelles, ce qui permet de b\u00e9n\u00e9ficier d&rsquo;une grande flexibilit\u00e9 et de <a href=\"https:\/\/www.cloudtalk.io\/voip\/-pricing\/\" target=\"_blank\" rel=\"noopener\">r\u00e9aliser des \u00e9conomies<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1710361105116\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Quelles fonctionnalit\u00e9s dois-je rechercher dans un logiciel de centre d&rsquo;appels pour miniatures ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Les caract\u00e9ristiques essentielles comprennent une interface utilisateur intuitive, des analyses en temps r\u00e9el, l&rsquo;int\u00e9gration avec les syst\u00e8mes CRM et l&rsquo;\u00e9volutivit\u00e9 pour s&rsquo;adapter \u00e0 la croissance de l&rsquo;entreprise, <a href=\"https:\/\/www.cloudtalk.io\/blog\/measuring-customer-satisfaction-how-to-do-it-and-why\/\" target=\"_blank\" rel=\"noopener\">garantissant ainsi un fonctionnement efficace et la satisfaction des clients<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Qu&rsquo;elles automatisent les flux de travail des agents, qu&rsquo;elles am\u00e9liorent les performances des appels ou qu&rsquo;elles offrent une meilleure visibilit\u00e9&#8230;<\/p>\n","protected":false},"author":126,"featured_media":215604,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[272],"tags":[],"class_list":["post-228485","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-centre-dappels"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/posts\/228485","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/users\/126"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/comments?post=228485"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/posts\/228485\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/media\/215604"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/media?parent=228485"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/categories?post=228485"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/tags?post=228485"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}