{"id":135364,"date":"2022-07-04T22:35:42","date_gmt":"2022-07-04T20:35:42","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/blog\/combien-coute-un-logiciel-de-centre-dappels\/"},"modified":"2025-03-06T14:45:06","modified_gmt":"2025-03-06T12:45:06","slug":"combien-coute-un-logiciel-de-centre-dappels","status":"publish","type":"post","link":"https:\/\/test-staging.cloudtalk.io\/fr\/blog\/combien-coute-un-logiciel-de-centre-dappels\/","title":{"rendered":"Tarification des logiciels de centre d&#8217;appels : Combien cela co\u00fbtera-t-il en 2026 ?"},"content":{"rendered":"\n<div id=\"left-panel\" class=\"wp-block-group left-panel\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-black-color has-text-color\">Combien co\u00fbte un logiciel de centre d&rsquo;appels ? Guide de tarification pour les centres d&rsquo;appels  2025<\/h1>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-orange-background-color has-text-color has-background wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\" style=\"border-radius:3px\">CONTACT SALES<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-ghost\"><a class=\"wp-block-button__link has-grey-color has-light-white-background-color has-text-color has-background wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/fr\/cloudtalk-14-jours-dessai-gratuit\/\" style=\"border-radius:3px\">ESSAI GRATUIT<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-1024x576.png\" alt=\"\" class=\"wp-image-205760\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-1024x576.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-300x169.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-768x432.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-1536x864.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-1320x742.png 1320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-760x428.png 760w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-424x239.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-200x113.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28-88x50.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/Slide-16_9-28.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p class=\"has-black-color has-text-color has-medium-font-size\">Vous souhaitez moderniser vos op\u00e9rations d&rsquo;entr\u00e9e et de sortie, mais vous vous inqui\u00e9tez des co\u00fbts ? Heureusement pour vous, un bon logiciel de centre d&rsquo;appels ne doit pas n\u00e9cessairement vous co\u00fbter cher.<\/p>\n\n\n\n<p>Les solutions d&rsquo;appel modernes offrent souvent de nombreux outils et int\u00e9grations de haute technologie, ce qui pourrait vous faire penser que l&rsquo;int\u00e9gration d&rsquo;un nouvel outil serait d&rsquo;un co\u00fbt prohibitif. Cependant, la tarification des centres d&rsquo;appels ne doit pas \u00eatre un obstacle \u00e0 l&rsquo;achat d&rsquo;un produit sur 2025.<\/p>\n\n\n\n<p>Dans cet article, nous allons explorer tous les facteurs qui entrent en jeu dans le co\u00fbt d&rsquo;un logiciel de centre d&rsquo;appels et vous pr\u00e9senter quelques-uns des fournisseurs sur le march\u00e9 &#8211; tout cela dans le but de vous aider \u00e0 trouver le logiciel parfait.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Cet article vous aidera :<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Comprenez l&rsquo;ensemble <strong>des co\u00fbts<\/strong> li\u00e9s aux logiciels de centre d&rsquo;appels, y compris la configuration initiale et les d\u00e9penses courantes.<\/li>\n\n\n\n<li>D\u00e9couvrez les <strong>diff\u00e9rences<\/strong> financi\u00e8res et op\u00e9rationnelles <strong>entre les solutions sur site et les solutions bas\u00e9es sur le cloud<\/strong>.<\/li>\n\n\n\n<li>D\u00e9couvrez <strong>comment les fonctionnalit\u00e9s et les int\u00e9grations influencent la tarification<\/strong> et comment choisir judicieusement en fonction des besoins de votre entreprise.<\/li>\n\n\n\n<li>Obtenez des <strong>conseils pour choisir un logiciel rentable<\/strong> sans sacrifier les fonctionnalit\u00e9s essentielles.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Quel est le co\u00fbt moyen d&rsquo;un logiciel de centre d&rsquo;appels ?<\/h2>\n\n\n\n<p>La tarification des <a      href=\"https:\/\/test-staging.cloudtalk.io\/fr\/blog\/quest-ce-quun-logiciel-de-centre-dappels-et-comment-fonctionne-t-il\/\">logiciels de centre d&rsquo;appels<\/a> peut varier consid\u00e9rablement. L&rsquo;un des principaux facteurs influen\u00e7ant le co\u00fbt est le type de logiciel que vous choisissez, \u00e0 savoir <strong>On-Premise <\/strong>versus <strong>Cloud-Based<\/strong>.<\/p>\n\n\n\n<p>Le <strong>Logiciel de centre d&rsquo;appels sur site<\/strong> fait r\u00e9f\u00e9rence \u00e0 une solution physiquement install\u00e9e dans les locaux de l&rsquo;entreprise. Vous pouvez utiliser l&rsquo;infrastructure, y compris les lignes terrestres, les c\u00e2bles de donn\u00e9es et les serveurs s&rsquo;ils sont d\u00e9j\u00e0 pr\u00e9sents. Si ce n&rsquo;est pas le cas, vous devrez investir un budget et des efforts consid\u00e9rables pour les mettre en place.<\/p>\n\n\n\n<p><strong>Cloud-Based Call Center Software <\/strong>is a solution hosted on external 3rd party servers accessible by anyone from any smart device with the right app and login credentials. Find out if it makes sense for you with our call center <a      href=\"https:\/\/test-staging.cloudtalk.io\/roi-calculator-customer-service\/\">ROI Calculator<\/a>.<\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"On-Premise\">\n<p><strong>Sur place<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Cloud-Based\">\n<div class=\"wp-block-group ct-table-header-group voip has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong><strong>Bas\u00e9 sur l&rsquo;informatique en nuage<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Description\">\n<p><strong><strong>Description<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Logiciel de centre d&rsquo;appels install\u00e9 physiquement dans les locaux de l&rsquo;entreprise, en utilisant l&rsquo;infrastructure existante, notamment les c\u00e2bles, les serveurs, etc.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Logiciel de centre d&rsquo;appels h\u00e9berg\u00e9, g\u00e9r\u00e9 et entretenu par un tiers ; accessible \u00e0 tout moment, en tout lieu et \u00e0 partir de n&rsquo;importe quel appareil intelligent.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Benefits\">\n<p><strong><strong>Avantages<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Contr\u00f4le total et personnalisation<\/li>\n\n\n\n<li class=\"has-small-font-size\">Une plus grande s\u00e9curit\u00e9 en ligne<\/li>\n\n\n\n<li class=\"has-small-font-size\">R\u00e9duction des co\u00fbts \u00e0 long terme<\/li>\n\n\n\n<li class=\"has-small-font-size\">Utilisation de l&rsquo;infrastructure existante<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Facilement extensible<\/li>\n\n\n\n<li class=\"has-small-font-size\">Co\u00fbt-efficacit\u00e9<\/li>\n\n\n\n<li class=\"has-small-font-size\">L&rsquo;\u00e9loignement, c&rsquo;est possible<\/li>\n\n\n\n<li class=\"has-small-font-size\">Mise en \u0153uvre rapide<\/li>\n\n\n\n<li class=\"has-small-font-size\">Mises \u00e0 jour automatiques<\/li>\n\n\n\n<li class=\"has-small-font-size\">Reprise apr\u00e8s sinistre<\/li>\n\n\n\n<li class=\"has-small-font-size\">Flexibilit\u00e9 g\u00e9ographique<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Negatives\">\n<p><strong><strong>N\u00e9gatif<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Flexibilit\u00e9 limit\u00e9e<\/li>\n\n\n\n<li class=\"has-small-font-size\">Sensible aux attaques locales<\/li>\n\n\n\n<li class=\"has-small-font-size\">Des co\u00fbts initiaux importants<\/li>\n\n\n\n<li class=\"has-small-font-size\">Limit\u00e9 \u00e0 un seul lieu<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\">Contr\u00f4le limit\u00e9<\/li>\n\n\n\n<li class=\"has-small-font-size\">D\u00e9pendant de l&rsquo;Internet<\/li>\n\n\n\n<li class=\"has-small-font-size\">Pr\u00e9occupations concernant les donn\u00e9es en ligne<\/li>\n\n\n\n<li class=\"has-small-font-size\">Co\u00fbts d&rsquo;abonnement<\/li>\n\n\n\n<li class=\"has-small-font-size\">Int\u00e9gration personnalis\u00e9e limit\u00e9e<\/li>\n\n\n\n<li class=\"has-small-font-size\">Blocage potentiel des fournisseurs<\/li>\n\n\n\n<li class=\"has-small-font-size\">Acc\u00e8s hors ligne limit\u00e9<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group expand\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p id=\"Use;Case\"><strong><strong>Cas d&rsquo;utilisation<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Entreprise locale de taille moyenne disposant d&rsquo;un centre d&rsquo;appel physique.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Entreprise de toute taille qui accepte la distance et qui a des clients dans le monde entier.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Pricing\">\n<p><strong><strong>Tarification<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Licence : 500 $ &#8211; 2 000<br\/>Mat\u00e9riel : 20 000 $ &#8211; 500 000<br\/>Mise en place : $25,000+<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Abonnement : 25 $ par utilisateur et par mois<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How Much Does Call Center Software Cost?\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/X5jfGi4QW9k?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">En coulisses : 8 facteurs qui d\u00e9terminent la tarification des centres d&rsquo;appel<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\">1. Nombre d&rsquo;utilisateurs<\/h4>\n\n\n\n<p>La tarification des logiciels de centre d&rsquo;appels d\u00e9pend du nombre d&rsquo;utilisateurs (licences) que vous souhaitez embarquer. Naturellement, plus le nombre est \u00e9lev\u00e9, plus le prix est \u00e9lev\u00e9. Toutefois, de nombreux fournisseurs proposent des r\u00e9ductions quantitatives pour les grands centres d&rsquo;appel.<\/p>\n\n\n\n<div class=\"wp-block-group container-short\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\"><strong>Voici le montant que vous paierez pour diff\u00e9rents nombres de si\u00e8ges avec les <a      href=\"https:\/\/test-staging.cloudtalk.io\/fr\/tarification-de-logiciel-de-centre-dappels\/\">plans de CloudTalk<\/a>:<\/strong><\/p>\n\n\n\n<h5 class=\"wp-block-heading has-text-align-center\">Tarification annuelle ou mensuelle ou annuelle.<\/h5>\n\n\n\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Nombre d&rsquo;utilisateurs<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Starter;plan\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-left\"><strong>Plan de d\u00e9marrage<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Essential;plan\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>Plan essentiel<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Expert;plan\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><strong>Plan d&rsquo;experts<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>1 &#8211; 10 utilisateurs<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$25 &#8211; $250<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$30 &#8211; $300<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$50 &#8211; $500<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>10 &#8211; 100 utilisateurs<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$250 &#8211; $2,500<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$300 &#8211; $3,000<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$500 &#8211; $5,000<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>100 &#8211; 250 utilisateurs<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$2,500 &#8211; $6,250<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$3,000 &#8211; $7,500<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$5,000 &#8211; $12,500<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>250 &#8211; 500 utilisateurs<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>$6,250 &#8211; $12,500<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$7,500 &#8211; $15,000<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>$12,500 &#8211; $25,000<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">2. Montant\/type des caract\u00e9ristiques<\/h4>\n\n\n\n<p>Un autre aspect important de la tarification est le plan que vous souhaitez acheter. Ceux-ci peuvent g\u00e9n\u00e9ralement \u00eatre divis\u00e9s en <strong>niveaux<\/strong> <strong>Starter<\/strong>, <strong>Interm\u00e9diaire<\/strong>, <strong>Expert<\/strong> et <strong>Enterprise<\/strong>, les prix augmentant en cons\u00e9quence. Ils ont tendance \u00e0 avoir une structure de paiement par utilisateur et par mois.<\/p>\n\n\n\n<p>Les fournisseurs cachent souvent les fonctions les plus sophistiqu\u00e9es derri\u00e8re des abonnements plus co\u00fbteux. Il est donc toujours bon de v\u00e9rifier que la solution choisie offre les outils (y compris les int\u00e9grations) dont vous avez besoin \u00e0 un co\u00fbt que vous \u00eates pr\u00eat \u00e0 payer.<br\/><br\/>Il est parfois possible d&rsquo;acheter des <a      href=\"https:\/\/test-staging.cloudtalk.io\/fr\/blog\/top-25-des-fonctionnalites-des-centres-dappels-pour-2024\/\">fonctionnalit\u00e9s sp\u00e9cifiques<\/a> en tant que modules compl\u00e9mentaires autonomes \u00e0 un niveau inf\u00e9rieur, mais c&rsquo;est rare.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3. Capacit\u00e9s d&rsquo;int\u00e9gration<\/h4>\n\n\n\n<p>Les solutions dot\u00e9es de solides capacit\u00e9s d&rsquo;int\u00e9gration peuvent atteindre des prix plus \u00e9lev\u00e9s en raison de la valeur ajout\u00e9e qu&rsquo;elles apportent en rationalisant les flux de travail et la gestion des donn\u00e9es. Ainsi, la capacit\u00e9 du logiciel de centre d&rsquo;appels \u00e0 s&rsquo;int\u00e9grer \u00e0 des syst\u00e8mes tiers peut influencer les options de tarification.<\/p>\n\n\n\n<p><strong>Tarification des int\u00e9grations Sales CRM les plus courantes<\/strong> <\/p>\n\n\n\n<p>(Tarification par utilisateur\/mois, factur\u00e9e annuellement)<\/p>\n\n\n\n<h6 class=\"wp-block-heading\"><strong><strong>HubSpot<\/strong><\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>18 $ &#8211; 792 $, offre un plan gratuit<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\"><strong><strong>Salesforce<\/strong><\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u20ac25 &#8211; \u20ac300<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\"><strong>Pipedrive<\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u20ac14,90 &#8211; \u20ac99<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\"><strong><strong>Zendesk Sell<\/strong><\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>$19 &#8211; $115<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\"><strong><strong><strong>ActiveCampaign pour les ventes<\/strong><\/strong><\/strong><\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>19 $ &#8211; 49 $, prix du plan d&rsquo;entreprise sur demande<\/li>\n<\/ul>\n\n\n\n<div style=\"height:63px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">4. Num\u00e9ros de t\u00e9l\u00e9phone et tarifs d&rsquo;appel<\/h4>\n\n\n\n<p>En r\u00e8gle g\u00e9n\u00e9rale, les fournisseurs de logiciels pour centres d&rsquo;appels proposent des <strong>variantes de num\u00e9ros<\/strong> <strong>locaux<\/strong>, <strong>mobiles<\/strong>, <strong>gratuits<\/strong> et <strong>internationaux<\/strong>. Ces derniers sont g\u00e9n\u00e9ralement achet\u00e9s individuellement et leur prix varie en fonction du type et de l&#8217;emplacement.<br\/><br\/>Vous devez \u00e9galement tenir compte des tarifs des appels (et des SMS). Certains fournisseurs de SaaS proposent des forfaits pr\u00e9pay\u00e9s avec votre abonnement, mais vous pouvez g\u00e9n\u00e9ralement aussi opter pour une structure \u00ab\u00a0pay-as-you-go\u00a0\u00bb.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">5. M\u00e9thode de facturation<\/h4>\n\n\n\n<p>En g\u00e9n\u00e9ral, il existe diff\u00e9rentes m\u00e9thodes de facturation (facturation mensuelle ou annuelle, par exemple). Plus le \u00ab\u00a0contrat\u00a0\u00bb est long, plus le prix est bas, ce qui est \u00e0 garder \u00e0 l&rsquo;esprit si vous n&rsquo;aimez pas changer constamment d&rsquo;outils technologiques.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">6. Monnaie<\/h4>\n\n\n\n<p>Certains fournisseurs de logiciels pour centres d&rsquo;appels proposent leur tarification dans plusieurs devises, par exemple en euros et en dollars. Lors de la tarification du logiciel de centre d&rsquo;appels, une option peut s&rsquo;av\u00e9rer plus \u00e9conomique que l&rsquo;autre, mais cela d\u00e9pend uniquement de la devise choisie.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">7. S\u00e9curit\u00e9<\/h4>\n\n\n\n<p>La s\u00e9curit\u00e9 de vos donn\u00e9es vaut son pesant d&rsquo;or, mais certains fournisseurs peuvent facturer des frais suppl\u00e9mentaires pour assurer la s\u00e9curit\u00e9 de votre centre d&rsquo;appels. Id\u00e9alement, vous recherchez des centres de donn\u00e9es multiples, des capacit\u00e9s de cryptage et un syst\u00e8me de signature unique (SSO), comme le propose CloudTalk.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">8. Equipement<\/h4>\n\n\n\n<p>N&rsquo;oubliez pas que m\u00eame si vous optez pour une solution bas\u00e9e sur le cloud au lieu d&rsquo;un PBX (qui peut co\u00fbter jusqu&rsquo;\u00e0 260 000 dollars la premi\u00e8re ann\u00e9e), vous devrez toujours investir dans quelques \u00e9quipements pour vos agents. Celles-ci incluent :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Casques d&rsquo;\u00e9coute : <\/strong> Les options bon march\u00e9 commencent \u00e0 environ 20 dollars, tandis que les mod\u00e8les avanc\u00e9s peuvent vous co\u00fbter des centaines d&rsquo;euros. Les casques plus chers offrent g\u00e9n\u00e9ralement des fonctions suppl\u00e9mentaires telles que l&rsquo;annulation du bruit, des options de connectivit\u00e9 multiples et une meilleure qualit\u00e9 sonore.<strong><br\/><\/strong><\/li>\n\n\n\n<li><strong>Appareil d&rsquo;appel : <\/strong>Les prix des t\u00e9l\u00e9phones portables ou des ordinateurs portables varient en fonction de la marque et du mod\u00e8le que vous choisissez. En 2023, le prix de march\u00e9 moyen d&rsquo;un smartphone dans le monde est d&rsquo;environ 300 dollars. En ce qui concerne les ordinateurs portables, le prix moyen se situe entre 600 et 1 000 dollars.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel is-style-image-left\" style=\"background-color:#FFF4FD\"><div class=\"cta-simple-panel-inner\">\n<figure class=\"wp-block-image size-large is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"560\" height=\"394\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/alternative-pages-illustration4.svg\" alt=\"\" class=\"wp-image-201222\"\/><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>Apprenez \u00e0 gagner du temps et \u00e0 augmenter vos profits gr\u00e2ce \u00e0 un logiciel \u00e9volutif<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/blog\/scalability-lost-revenue\/\">En savoir plus<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Tarification des logiciels de centres d&rsquo;appels : Une \u00e9tude comparative pour 2024<\/h2>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ct-table-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns ct-table-header header-simple is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p>Comparaison<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Pricing;and;plans\">\n<div class=\"wp-block-group ct-table-header-group first-party-usage has-white-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-black-color has-text-color\"><strong><strong>Tarification et plans<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Top;features\">\n<div class=\"wp-block-group ct-table-header-group third-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-black-color has-text-color\"><strong><strong>Caract\u00e9ristiques principales<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" id=\"Best;for\">\n<div class=\"wp-block-group ct-table-header-group third-party-usage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-black-color has-text-color\"><strong><strong>Meilleur pour<\/strong><\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-deep-blue-sky-color has-text-color\"><strong>CloudTalk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 plans, <strong> 25 &#8211; 50 $ <\/strong>par<strong> <\/strong>utilisateur\/mois factur\u00e9 annuellement. Le prix d&rsquo;un plan personnalis\u00e9 est disponible sur demande.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Power dialer<br\/>Num\u00e9ros internationaux<br\/>Call Flow Designer<br\/>IVR<br\/>Click to call<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Entreprises de toutes tailles \u00e0 la recherche d&rsquo;un <strong>logiciel d&rsquo;appels commerciaux multicanaux<\/strong> pour les \u00e9quipes entrants et sortants.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>3CX<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 plans, <strong>\u20ac175 &#8211; \u20ac180 <\/strong>par utilisateur\/mois factur\u00e9s annuellement + plan \u00ab\u00a03CX free\u00a0\u00bb gratuit<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Messagerie instantan\u00e9e<br\/>Enregistrement des appels<br\/>Transcription en temps r\u00e9el<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Les \u00e9quipes miniatures qui ne sont pas int\u00e9ress\u00e9es par les fonctionnalit\u00e9s de la plupart des <strong>logiciels d&rsquo;appels intelligents<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Bitrix24<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 formules payantes, <strong>61 \u20ac &#8211; 249 \u20ac<\/strong> par utilisateur\/mois factur\u00e9s mensuellement + une formule gratuite<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Conf\u00e9rences audio et vid\u00e9o<br\/>Partage d&rsquo;\u00e9cran<br\/>Notifications<br\/>Partage de fichiers<br\/>Programmation  <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Tous les <strong>types d&rsquo;entreprises et de services<\/strong>. Par exemple, les ventes, le marketing, la gestion de projet et les ressources humaines.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Five9<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 plans,<strong> 149 $ &#8211; 229 $<\/strong> par mois<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Appels sortants automatiques<br\/>Files d&rsquo;attente<br\/>Notifications<br\/>Marquage des appels<br\/>Rappel<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Des entreprises de toutes tailles avec des <strong>centres de contact<\/strong> entrants, sortants et <strong>mixtes<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Talkdesk<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 plans, <strong> 75 $ &#8211; 125 $<\/strong> par utilisateur\/mois, prix du plan \u00ab\u00a0Experience Clouds\u00a0\u00bb disponible sur demande.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Num\u00e9roteurs automatiques<br\/>Analyse de l&rsquo;exp\u00e9rience client<br\/>AppConnect<br\/>Conversations<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Les centres de contact omnicanaux qui souhaitent <strong>automatiser leurs interactions avec les clients entrants et sortants<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>NICE CXOne<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 plans bas\u00e9s sur des devis<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Distributeur automatique de contacts<br\/>IVR<br\/>Num\u00e9roteurs de vente automatis\u00e9s<br\/>Analyse de la parole<br\/>Optimisation des effectifs<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Grandes entreprises et entreprises ayant un<strong> volume d&rsquo;appels important<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Dialpad<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 plans, <strong>$15 &#8211; $25<\/strong> par utilisateur\/mois factur\u00e9s annuellement, Prix pour le plan Entreprise disponible sur demande.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Appels vid\u00e9o de conf\u00e9rence<br\/>Analyse des sentiments<br\/>Transcriptions de messages vocaux<br\/>De la parole au texte<br\/>Enregistrement automatique des appels<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Les centres d&rsquo;appels des entreprises qui ont besoin d&rsquo;<strong>outils UCaaS automatis\u00e9s<\/strong> pour rationaliser la communication interne.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Genesys<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 plans, <strong> 75 $ &#8211; 150 $<\/strong> par utilisateur\/mois, prix du plan \u00ab\u00a0Genesys DX\u00a0\u00bb disponible sur demande<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Num\u00e9roteur automatique sortant<br\/>Routage pr\u00e9dictif<br\/>Optimisation des effectifs<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Les \u00e9quipes \u00e0 distance qui ont besoin de <strong>solides capacit\u00e9s d&rsquo;IA<\/strong> pour automatiser les processus.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>Aircall<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 plans, <strong> 30 $ &#8211; 50 $<\/strong> par utilisateur\/mois factur\u00e9s annuellement, prix du plan \u00ab\u00a0personnalis\u00e9\u00a0\u00bb disponible sur demande.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Int\u00e9grations compl\u00e8tes<br\/>Panneau des num\u00e9ros<br\/>Bo\u00eete de r\u00e9ception des appels partag\u00e9s<br\/>Flux d&rsquo;activit\u00e9 en direct<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Startups et miniatures \u00e0 la recherche de <strong>solutions abordables<\/strong> avec des fonctionnalit\u00e9s de base.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong>8\u00d78<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>6 plans, de <strong> 15 \u00e0 140 $<\/strong> par utilisateur\/mois, factur\u00e9s mensuellement<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Statistiques<br\/>Num\u00e9roteur intelligent<br\/>Click to call<br\/>Enregistrement des appels<br\/>Gestion du personnel<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Centres d&rsquo;<strong>assistance \u00e0<\/strong> distance pour les <strong>appels entrants<\/strong>.<br\/><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong>GoTo Connect<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Disponible sous la forme d&rsquo;un suppl\u00e9ment personnalis\u00e9 au plan UCaaS de GoTo.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Campagnes<br\/>Editeur de plan de num\u00e9rotation<br\/>Guide du vivant<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Les PME qui ont besoin d&rsquo;acc\u00e9der \u00e0 plusieurs canaux de communication.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-text-color is-layout-flow wp-block-column-is-layout-flow\" style=\"color:#6175f8\">\n<p class=\"has-black-color has-text-color\"><strong>Zoom<\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Tarification sur la base d&rsquo;un devis, compl\u00e9ments disponibles \u00e0 partir de <strong> 60 $ par an<\/strong><br\/><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Analyse des centres de contact<br\/>Appels vid\u00e9o sortants<br\/>Missions d&rsquo;engagement actif<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Les utilisateurs de Zoom qui recherchent une solution de centre de contact avec une <strong>interface<\/strong> et des fonctionnalit\u00e9s <strong>famili\u00e8res<\/strong>.<br\/><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong>Twilio<\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Offre de nombreux mod\u00e8les de tarification diff\u00e9rents. Par exemple, Twilio Flex co\u00fbte <strong> 1 $ par heure et par utilisateur actif ou un forfait de 150 $<\/strong> par utilisateur et par mois.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Open API<br\/>Click to call<br\/>Enregistrement des appels<br\/>Un num\u00e9ro local gratuit par plan<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Entreprises de <strong>toutes tailles \u00e0 la recherche d&rsquo;une solution \u00e9volutive<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>RingCentral<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 formules, de <strong> 20 \u00e0 35<\/strong> dollars par utilisateur et par mois, factur\u00e9es annuellement.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Mesures en temps r\u00e9el<br\/>Messagerie vocale<br\/>Transcriptions<br\/>SMS<br\/>Num\u00e9ros internationaux<br\/>Conf\u00e9rences t\u00e9l\u00e9phoniques<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Les entreprises qui ont besoin d&rsquo;une <strong>exp\u00e9rience omnicanale<\/strong>, ainsi que d&rsquo;outils de qualification, de gestion, de collaboration et de performance des prospects.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>Freshdesk<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 formules payantes &#8211; <strong> 15 $ \u00e0 79 $<\/strong> par utilisateur\/mois factur\u00e9s annuellement + une formule de d\u00e9marrage gratuite.<br\/><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>ID de l&rsquo;appelant<br\/>Files d&rsquo;attente<br\/>Num\u00e9ros d&rsquo;appel d&rsquo;urgence<br\/>IVR<br\/>Rapports personnalis\u00e9s<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Les petites entreprises qui recherchent une <strong>combinaison de logiciels de helpdesk et de centre de contact<\/strong>.<br\/><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>Vonage<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 plans bas\u00e9s sur des devis<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Appels t\u00e9l\u00e9phoniques et messages<br\/>R\u00e9ceptionniste automatique<br\/>Conf\u00e9rences vocales et vid\u00e9o<br\/>Renvoi d&rsquo;Appel<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Les petites, moyennes et grandes entreprises qui <strong>ont besoin d&rsquo;une plateforme VoIP \u00e9volutive, facile \u00e0 utiliser<\/strong> et offrant un large \u00e9ventail de solutions.<br\/><br\/><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>Avaya<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>4 formules, de <strong>10,99 \u20ac \u00e0 33,99 \u20ac<\/strong> par utilisateur\/mois, factur\u00e9es annuellement.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Num\u00e9ros locaux et gratuits<br\/>Enregistrement automatique des appels<br\/>De la parole au texte<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Les \u00e9quipes \u00e0 distance qui ont besoin d&rsquo;un <strong>acc\u00e8s<\/strong> facile <strong>\u00e0 la vid\u00e9oconf\u00e9rence<\/strong> et \u00e0 la messagerie instantan\u00e9e.<br\/><\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>JustCall<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 plans, <strong> 24 $ &#8211; 48 $<\/strong> par utilisateur\/mois factur\u00e9s annuellement, prix d&rsquo;un plan \u00ab\u00a0sur mesure\u00a0\u00bb disponible sur demande.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Suivi des appels, enregistrement et surveillance<br\/>SMS&amp;MMS<br\/>Num\u00e9rotation automatique et pr\u00e9dictive<br\/>Gestion du t\u00e9l\u00e9marketing<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Les startups et les miniatures qui veulent <strong>passer \u00e0 l&rsquo;\u00e9chelle sans les complexit\u00e9s de la mise \u00e0 l&rsquo;\u00e9chelle<\/strong>.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-black-color has-text-color\"><strong><strong><strong>Nextiva<\/strong><\/strong><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>3 plans, <strong> 18,95 $ &#8211; 32,95 $<\/strong> par utilisateur\/mois factur\u00e9s annuellement.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Vid\u00e9oconf\u00e9rence<br\/>Enregistrement des appels<br\/>Acheminement des appels<br\/>Capacit\u00e9 de flux de travail<br\/>Les standardistes automatis\u00e9s<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Les entreprises qui ont besoin d&rsquo;un <strong>syst\u00e8me t\u00e9l\u00e9phonique d&rsquo;entreprise robuste, s\u00e9curis\u00e9 et fiable<\/strong>qui fonctionne sur tous les appareils.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ct-evo-cta-simple-panel cta-simple-panel\" style=\"background-color:#000\"><div class=\"cta-simple-panel-inner\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-white-color has-text-color\">Choisissez le meilleur fournisseur de centre d&rsquo;appel<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-medium\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"635\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/eBook-top-contact-center-providers.svg\" alt=\"\" class=\"wp-image-177212\"\/><\/figure><\/div>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/?page_id=175134\/\">Lire gratuitement<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Le point sur la tarification des logiciels de centre d&rsquo;appels<\/h2>\n\n\n\n<p>Avec une grande vari\u00e9t\u00e9 de solutions, la d\u00e9cision finale d\u00e9pend souvent du prix. Cependant, lorsqu&rsquo;il s&rsquo;agit de la tarification d&rsquo;un logiciel de centre d&rsquo;appels, beaucoup de choses entrent en jeu dans le calcul du co\u00fbt final.  <\/p>\n\n\n\n<p>Comme vous pouvez le constater, les prix peuvent varier consid\u00e9rablement. Il est donc important de bien v\u00e9rifier ce qui est inclus dans le prix du logiciel de centre d&rsquo;appels.  <\/p>\n\n\n\n<p>Heureusement, il y a toujours un essai gratuit dont vous pouvez profiter pour vous assurer que vous avez fait le bon choix.<\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-cover ct-block-article-faq ct-virtual-numbers-page-rankmath-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-white-background-color has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-148766\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/10\/blog-article-faq-cover-question-marks.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h3 class=\"wp-block-heading has-text-align-center ct-block-article-faq-header\">FAQ<\/h3>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Qu&rsquo;est-ce qu&rsquo;un logiciel de centre d&rsquo;appels en nuage ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Le logiciel de centre d&rsquo;appels en nuage est une solution d&rsquo;appel h\u00e9berg\u00e9e sur des serveurs distants, accessibles via internet. Contrairement aux syst\u00e8mes traditionnels sur site, il offre flexibilit\u00e9, \u00e9volutivit\u00e9 et rentabilit\u00e9, ce qui permet aux entreprises d&rsquo;optimiser les <a href=\"https:\/\/staging.cloudtalk.io\/fr\/blog\/14-pratiques-pour-gerer-les-operations-des-centres-dappels-en-2024\/\" target=\"_blank\" rel=\"noopener\">op\u00e9rations de<\/a> leur <a href=\"https:\/\/staging.cloudtalk.io\/fr\/blog\/14-pratiques-pour-gerer-les-operations-des-centres-dappels-en-2024\/\" target=\"_blank\" rel=\"noopener\">centre d&rsquo;appels<\/a> et d&rsquo;offrir une exp\u00e9rience client transparente. Nous avons dress\u00e9 <a href=\"https:\/\/staging.cloudtalk.io\/fr\/blog\/comparaison-des-solutions-de-centres-dappels-pour-2024\/\" target=\"_blank\" rel=\"noopener\">ici<\/a> une liste complexe de solutions bas\u00e9es sur l&rsquo;informatique en nuage.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Comment fonctionne un logiciel de centre d&rsquo;appels ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Call center software efficiently manages incoming and outgoing calls, typically using automatic call distribution (ACD) to route calls to appropriate agents. It integrates with customer relationship management (CRM) tools to access essential customer data, providing a seamless experience for agents and customers alike. Check our\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/\" target=\"_blank\" rel=\"noopener\">next-gen call center automation capabilities.<\/a><\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054701629\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Combien co\u00fbte un logiciel de centre d&rsquo;appels ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>The cost of call center software varies depending on the features, scale, and provider. At Cloudtalk, we offer tailored pricing plans to suit the unique needs of different businesses, ensuring a competitive edge while maximizing the return on investment. Find out more about\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/how-much-does-call-center-software-cost\/\" target=\"_blank\" rel=\"noopener\">the cost associated with call center software<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711114639764\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Comment utiliser le logiciel de centre d&rsquo;appels pour l&rsquo;analyse des donn\u00e9es ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Call center software data analytics may give you valuable insights into customer behavior, agent performance, and overall call center efficiency. By analyzing\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/what-are-call-tracking-metrics\/\" target=\"_blank\" rel=\"noopener\">these metrics<\/a>, Cloudtalk users can make data-driven decisions, optimize processes, and ultimately deliver exceptional customer experiences. What should your reporting look like?\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/call-center-reporting-the-definitive-guide-2022\/\" target=\"_blank\" rel=\"noopener\">Check it out here<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711114663166\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Quel est le meilleur logiciel de centre d&rsquo;appels ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>From the many options available on the market, Cloudtalk truly stands out due to its reliability, unique benefits, user-friendly interface, advanced features, and exceptional customer support. We empower businesses to achieve operational excellence and take their customer service to new heights. Read more about\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/what-makes-cloudtalk-the-right-call-center-software\/\" target=\"_blank\" rel=\"noopener\">Cloudtalk&rsquo;s benefits<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711114680729\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Comment choisir un logiciel de centre d&rsquo;appels ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>When selecting a call center software, consider factors like scalability, feature set,\u00a0 integration portfolio, and customer support. Cloudtalk, with its customizable tools and easy deployment, emerges as the ideal choice to meet diverse call center needs. Learn more\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/complete-call-center-software-buyer-s-guide\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711114725573\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Les centres d&rsquo;appels utilisent-ils des logiciels de gestion de la relation client ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Yes, call centers often use CRM software to enhance customer interactions and improve efficiency. By integrating call center software with CRM, your agents can access customers&rsquo; call history, see their preferences, and other relevant information. This lets them provide personalized and efficient support, ensuring customer satisfaction and loyalty. Read how to equip your team with the best CRM solution\u00a0<a href=\"https:\/\/staging.cloudtalk.io\/blog\/the-most-comprehensive-crm-software-comparison-2022\/\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:75px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Vous souhaitez moderniser vos op\u00e9rations d&rsquo;entr\u00e9e et de sortie, mais vous vous inqui\u00e9tez des co\u00fbts ? Heureusement pour vous, un&#8230;<\/p>\n","protected":false},"author":31,"featured_media":205791,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[272],"tags":[],"class_list":["post-135364","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-centre-dappels"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/posts\/135364","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/users\/31"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/comments?post=135364"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/posts\/135364\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/media\/205791"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/media?parent=135364"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/categories?post=135364"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/tags?post=135364"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}