{"id":68755,"date":"2022-03-18T05:21:44","date_gmt":"2022-03-18T03:21:44","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/liste-noire-de-numeros-de-telephone\/"},"modified":"2026-01-09T16:20:59","modified_gmt":"2026-01-09T14:20:59","slug":"liste-noire-de-numeros-de-telephone","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/fr\/liste-noire-de-numeros-de-telephone\/","title":{"rendered":"S\u00e9curisez vos appels et renforcez la confiance gr\u00e2ce \u00e0 la protection anti-spam"},"content":{"rendered":"\n<div class=\"wp-block-group hero-section split-image-03\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h1 class=\"wp-block-heading\">S\u00e9curisez vos appels et renforcez la confiance gr\u00e2ce \u00e0 la protection anti-spam<\/h1>\n\n\n\n<p>La protection anti-spam multicouche de CloudTalk prot\u00e8ge la r\u00e9putation de votre \u00e9quipe et de votre num\u00e9ro dans le monde entier, afin que vous puissiez vous connecter avec de vrais clients.<\/p>\n\n\n\n<ul class=\"wp-block-list tick-default-primary size-xs\">\n<li>Filtrez automatiquement les spams et robocalls connus en fonction des signaux de risque ou du comportement des appels.<\/li>\n\n\n\n<li>V\u00e9rifiez vos num\u00e9ros en temps r\u00e9el pour \u00e9viter que les appels sortants ne soient mal identifi\u00e9s.<\/li>\n\n\n\n<li>Bloque instantan\u00e9ment des num\u00e9ros sp\u00e9cifiques par le biais d&rsquo;une saisie manuelle ou de d\u00e9clencheurs automatis\u00e9s.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fdcfc74e wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">Contacter les ventes<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/cloudtalk-14-jours-dessai-gratuit\/\">Essayez gratuitement<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1224\" height=\"1120\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Spam-Protection.png\" alt=\"Protection contre le spam\" class=\"wp-image-298743\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Spam-Protection.png 1224w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Spam-Protection-300x275.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Spam-Protection-1024x937.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Spam-Protection-768x703.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Spam-Protection-1180x1080.png 1180w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Spam-Protection-811x742.png 811w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Spam-Protection-468x428.png 468w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Spam-Protection-424x388.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Spam-Protection-123x113.png 123w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/06\/Feature-main-image-Spam-Protection-88x81.png 88w\" sizes=\"auto, (max-width: 1224px) 100vw, 1224px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Emp\u00eachez les spams d&rsquo;entrer et faites confiance \u00e0 votre entourage &#8211; \u00e0 l&rsquo;\u00e9chelle mondiale<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-check type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M20 6L9 17L4 12\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Obtenir une identification v\u00e9rifi\u00e9e de l&rsquo;appelant<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Nous enregistrons vos num\u00e9ros aupr\u00e8s des principales plateformes de d\u00e9tection des spams, telles que Hiya et TrueCaller, afin de garantir que vos appels sortants apparaissent comme l\u00e9gitimes et reconnus, et non pas mal \u00e9tiquet\u00e9s ou ignor\u00e9s.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-thumbsUp type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M7 22V11M2 13V20C2 21.1046 2.89543 22 4 22H17.4262C18.907 22 20.1662 20.9197 20.3914 19.4562L21.4683 12.4562C21.7479 10.6389 20.3418 9 18.5032 9H15C14.4477 9 14 8.55228 14 8V4.46584C14 3.10399 12.896 2 11.5342 2C11.2093 2 10.915 2.1913 10.7831 2.48812L7.26394 10.4061C7.10344 10.7673 6.74532 11 6.35013 11H4C2.89543 11 2 11.8954 2 13Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Renforcer la cr\u00e9dibilit\u00e9 de l&rsquo;appel<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Votre nom l\u00e9gal, votre secteur d&rsquo;activit\u00e9, votre site web et l&rsquo;objet de votre appel sont int\u00e9gr\u00e9s dans un profil d&rsquo;appelant complet, ce qui aide les op\u00e9rateurs \u00e0 v\u00e9rifier votre identit\u00e9 et \u00e0 maintenir la r\u00e9putation de votre num\u00e9ro propre et cr\u00e9dible.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-globe06 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M2.68675 15.6451L4.59494 14.5435C4.6983 14.4839 4.8196 14.4631 4.9369 14.4851L8.6914 15.1878C8.99995 15.2455 9.28478 15.008 9.28338 14.6941L9.26876 11.4045C9.26836 11.3151 9.29193 11.2272 9.33701 11.15L11.2317 7.90621C11.3303 7.73739 11.3215 7.52658 11.2091 7.3666L8.01892 2.82568M19.0002 4.85905C13.5002 7.50004 16.5 11 17.5002 11.5C19.3773 12.4384 21.9876 12.5 21.9876 12.5C21.9958 12.3344 22 12.1677 22 12C22 6.47715 17.5228 2 12 2C6.47715 2 2 6.47715 2 12C2 17.5228 6.47715 22 12 22C12.1677 22 12.3344 21.9959 12.5 21.9877M16.7578 21.9398L13.591 13.591L21.9398 16.7578L18.2376 18.2376L16.7578 21.9398Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Restez prot\u00e9g\u00e9 dans le monde entier<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Gr\u00e2ce \u00e0 des int\u00e9grations en temps r\u00e9el et \u00e0 des partenariats dans le domaine des t\u00e9l\u00e9communications, CloudTalk prend en charge la conformit\u00e9 et la pr\u00e9vention des spams au niveau international, de sorte que vos appels sont fiables quel que soit l&rsquo;endroit o\u00f9 vous composez votre num\u00e9ro.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<div class=\"wp-block-cloudtalk-card-carousel-section wp-block-cloudtalk-card-carousel-section--testimonial wp-block-cloudtalk-card-carousel-section\"><div class=\"wp-block-cloudtalk-card-carousel-section__container\"><div class=\"wp-block-cloudtalk-card-carousel-section__header\"><div class=\"wp-block-cloudtalk-card-carousel-section__header-content\"><h2 class=\"wp-block-cloudtalk-card-carousel-section__title\">Nous avons aid\u00e9 des milliers d&rsquo;entreprises internationales \u00e0<\/h2><p class=\"wp-block-cloudtalk-card-carousel-section__description\">\u00c9tudes de cas de clients qui construisent plus rapidement.<\/p><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__header-buttons\"><a href=\"https:\/\/test-staging.cloudtalk.io\/fr\/cloudtalk-14-jours-dessai-gratuit\/\" class=\"btn btn-ghost\">Essayez gratuitement<\/a><a href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\" class=\"btn btn-primary\">Contacter les ventes<\/a><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__cards-preview\"><div class=\"wp-block-cloudtalk-card-carousel-section__slider\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides\"><div class=\"wp-block-cloudtalk-card-carousel-section__slides-inner\"><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #017737;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2026\/01\/pipedrive-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Un moteur de vente mondial aliment\u00e9 par des conversations connect\u00e9es<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">\u00ab\u00a0Les transcriptions et les analyses AI de CloudTalk facilitent le suivi des ratios de conversation, de la profondeur de la d\u00e9couverte et des performances r\u00e9gionales, le tout sans n\u00e9cessiter de formation formelle pour commencer.\u00a0\u00bb<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Marta Santos<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Chef d&#039;\u00e9quipe SDR, Pipedrive<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/pipedrive\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Lire l&#039;\u00e9tude de cas <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #292e36;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/revolut-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">R\u00e9volutionner l&rsquo;efficacit\u00e9 de Revolut et \u00e9conomiser plus de 40 heures<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">\u00ab\u00a0Gr\u00e2ce \u00e0 la fiabilit\u00e9 de CloudTalk, nous avons pu am\u00e9liorer les performances des \u00e9quipes de vente et conclure plus d&rsquo;affaires que nous n&rsquo;aurions jamais pu l&rsquo;imaginer.\u00a0\u00bb<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Jamie Devlin<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Chef des op\u00e9rations<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/revolut\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Lire l&#039;\u00e9tude de cas <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #235af6;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/Nokia-logo.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">Augmentation de la productivit\u00e9 de 200 agents d&rsquo;assistance \u00e0 la client\u00e8le<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">\u00ab\u00a0Gr\u00e2ce \u00e0 l&rsquo;outil d&rsquo;analyse de CloudTalk, j&rsquo;ai d\u00e9sormais une vue d&rsquo;ensemble de toutes les \u00e9tapes du processus. Nous pouvons trouver des \u00e9carts et acqu\u00e9rir une bien meilleure compr\u00e9hension de nos \u00e9quipes.\u00a0\u00bb<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Nelly Donnelly<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Gestionnaire de la prestation de services<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/nokia\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Lire l&#039;\u00e9tude de cas <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card\" style=\"--card-color: #e3b14b;\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-logo\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/02\/glovo-logo-1.svg\" alt=\"\" \/><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-content\"><h3 class=\"wp-block-cloudtalk-card-carousel-section__card-title\">L&rsquo;\u00e9quipe d&rsquo;assistance \u00e0 la client\u00e8le de Glovo est \u00e0 l&rsquo;origine du succ\u00e8s de l&rsquo;entreprise<\/h3><p class=\"wp-block-cloudtalk-card-carousel-section__card-description\">\u00ab\u00a0CloudTalk a am\u00e9lior\u00e9 les co\u00fbts et l&rsquo;efficacit\u00e9 de notre \u00e9quipe. La fonction de script nous permet de diriger les appels de mani\u00e8re beaucoup plus syst\u00e9matique.\u00a0\u00bb<\/p><div class=\"wp-block-cloudtalk-card-carousel-section__card-author\"><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-name\">Yohann Bensadoun<\/div><div class=\"wp-block-cloudtalk-card-carousel-section__card-author-position\">Croissance de l&#039;offre mondiale<\/div><\/div><a href=\"https:\/\/test-staging.cloudtalk.io\/customer-stories\/glovo\/\" class=\"wp-block-cloudtalk-card-carousel-section__card-button\">Lire l&#039;\u00e9tude de cas <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewBox=\"0 0 20 20\" fill=\"none\" aria-hidden=\"true\"><path d=\"M5.83301 14.1667L14.1663 5.83334M14.1663 5.83334H5.83301M14.1663 5.83334V14.1667\" stroke=\"currentColor\" stroke-width=\"1.66667\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/a><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-cloudtalk-card-carousel-section__arrows\"><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--prev\" aria-label=\"Previous\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M15 18L9 12L15 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><button class=\"wp-block-cloudtalk-card-carousel-section__arrow wp-block-cloudtalk-card-carousel-section__arrow--next\" aria-label=\"Next\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9 18L15 12L9 6\" stroke=\"#717680\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/button><\/div><\/div>\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Qu&rsquo;est-ce que la protection anti-spam ?<\/h4>\n\n\n\n<p>La protection contre les spams est un ensemble d&rsquo;outils et de pratiques con\u00e7us pour assurer la propret\u00e9, la s\u00e9curit\u00e9 et l&rsquo;efficacit\u00e9 de vos communications professionnelles. Il ne s&rsquo;agit pas seulement de bloquer les spams \u00e9vidents, mais de s&rsquo;assurer que vos appels parviennent aux bonnes personnes, que vos num\u00e9ros restent fiables et que votre \u00e9quipe n&rsquo;est pas encombr\u00e9e par des fraudes ou des bruits ind\u00e9sirables. <br\/><br\/>L&rsquo;approche multicouche de CloudTalk comprend :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gestion du nombre de listes noires (manuelle ou automatique)<\/li>\n\n\n\n<li>V\u00e9rification globale de l&rsquo;identit\u00e9 de l&rsquo;appelant<\/li>\n\n\n\n<li>Profilage des entreprises pour la confiance dans la r\u00e9putation<\/li>\n\n\n\n<li>Int\u00e9grations au niveau de l&rsquo;op\u00e9rateur<\/li>\n\n\n\n<li>Automatisation du flux d&rsquo;appels pour r\u00e9acheminer ou filtrer les menaces<\/li>\n<\/ul>\n\n\n\n<p>Ensemble, ces outils permettent de s&rsquo;assurer que vos appels sont vus, pris en compte et respect\u00e9s, tout en \u00e9vitant les distractions et les risques.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/cloudtalk-14-jours-dessai-gratuit\/\">Essayez gratuitement<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">Contacter les ventes<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-128.png\" alt=\"\" class=\"wp-image-294069\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-128.png 2560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-128-300x300.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-128-1024x1024.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-128-150x150.png 150w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-128-768x768.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-128-1536x1536.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-128-2048x2048.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-128-1080x1080.png 1080w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-128-742x742.png 742w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-128-428x428.png 428w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-128-424x424.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-128-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-128-88x88.png 88w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\">Comment fonctionne la protection anti-spam ?<\/h4>\n\n\n\n<p>Une protection efficace contre le spam combine le filtrage des appels, la gestion de la r\u00e9putation et une automatisation intelligente. Elle aide les entreprises \u00e0 bloquer les activit\u00e9s ind\u00e9sirables, \u00e0 ne pas figurer sur les listes de spam et \u00e0 s&rsquo;assurer que leurs appels parviennent aux bonnes personnes. Voici comment fonctionnent g\u00e9n\u00e9ralement les principaux composants :  <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Gestion des listes noires<\/strong>: Ajoutez manuellement des num\u00e9ros ou automatisez la <a href=\"https:\/\/test-staging.cloudtalk.io\/blog\/why-should-you-create-a-call-center-blacklist-and-how-to-do-that\/\">mise en liste noire<\/a> en fonction des r\u00e9sultats des appels, de la localisation ou de facteurs de risque.<\/li>\n\n\n\n<li><strong>Filtrage des appels entrants et sortants<\/strong>: Choisissez les types d&rsquo;appels \u00e0 bloquer, qu&rsquo;il s&rsquo;agisse de spams entrants, d&rsquo;appels sortants vers de mauvais num\u00e9ros, ou les deux.<\/li>\n\n\n\n<li><strong>Enregistrement v\u00e9rifi\u00e9 de l&rsquo;appelant<\/strong>: Nous enregistrons de mani\u00e8re proactive vos num\u00e9ros et vos informations professionnelles aupr\u00e8s de plateformes anti-spam afin de vous tenir \u00e0 l&rsquo;\u00e9cart des listes de signalement.<\/li>\n\n\n\n<li><strong>Surveillance dynamique de la r\u00e9putation<\/strong>: Nous surveillons les tendances en mati\u00e8re de r\u00e9putation des num\u00e9ros pour aider \u00e0 r\u00e9soudre les probl\u00e8mes li\u00e9s aux num\u00e9ros mal \u00e9tiquet\u00e9s avant qu&rsquo;ils ne deviennent probl\u00e9matiques.<br\/><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/cloudtalk-14-jours-dessai-gratuit\/\">Essayez gratuitement<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">Contacter les ventes<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118.png\" alt=\"\" class=\"wp-image-294076\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118.png 2560w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-300x300.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-1024x1024.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-150x150.png 150w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-768x768.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-1536x1536.png 1536w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-2048x2048.png 2048w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-1080x1080.png 1080w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-742x742.png 742w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-428x428.png 428w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-424x424.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/image-118-88x88.png 88w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-simple-icons-01 benefits4cards gray\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center caption\">AVANTAGES DU NUM\u00c9RO DE LISTE NOIRE<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Gardez vos lignes claires,<br\/>Gardez votre entreprise en mouvement<\/h3>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-messageSmileCircle type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M8.99962 14C8.99962 14 10.3121 15.5 12.4996 15.5C14.6871 15.5 15.9996 14 15.9996 14M15.2496 9H15.2596M9.74962 9H9.75962M12.4996 20C17.194 20 20.9996 16.1944 20.9996 11.5C20.9996 6.80558 17.194 3 12.4996 3C7.8052 3 3.99962 6.80558 3.99962 11.5C3.99962 12.45 4.15547 13.3636 4.443 14.2166C4.55119 14.5376 4.60529 14.6981 4.61505 14.8214C4.62469 14.9432 4.6174 15.0286 4.58728 15.1469C4.55677 15.2668 4.48942 15.3915 4.35472 15.6408L2.71906 18.6684C2.48575 19.1002 2.36909 19.3161 2.3952 19.4828C2.41794 19.6279 2.50337 19.7557 2.6288 19.8322C2.7728 19.9201 3.01692 19.8948 3.50517 19.8444L8.62619 19.315C8.78127 19.299 8.85881 19.291 8.92949 19.2937C8.999 19.2963 9.04807 19.3029 9.11586 19.3185C9.18478 19.3344 9.27145 19.3678 9.44478 19.4345C10.3928 19.7998 11.4228 20 12.4996 20ZM15.7496 9C15.7496 9.27614 15.5258 9.5 15.2496 9.5C14.9735 9.5 14.7496 9.27614 14.7496 9C14.7496 8.72386 14.9735 8.5 15.2496 8.5C15.5258 8.5 15.7496 8.72386 15.7496 9ZM10.2496 9C10.2496 9.27614 10.0258 9.5 9.74962 9.5C9.47348 9.5 9.24962 9.27614 9.24962 9C9.24962 8.72386 9.47348 8.5 9.74962 8.5C10.0258 8.5 10.2496 8.72386 10.2496 9Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Facilitez la vie de vos clients<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Moins de spam signifie des files d&rsquo;attente plus courtes et des r\u00e9ponses plus rapides pour les vrais clients. Les agents restent disponibles pour des conversations authentiques, ce qui permet de maintenir un service fluide et de limiter les frustrations.  R\u00e9sultats ? Des clients plus heureux et une meilleure exp\u00e9rience globale \u00e0 chaque appel.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-barChart08 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M21 21H6.2C5.07989 21 4.51984 21 4.09202 20.782C3.71569 20.5903 3.40973 20.2843 3.21799 19.908C3 19.4802 3 18.9201 3 17.8V3M7 14.5V17.5M11.5 11.5V17.5M16 8.5V17.5M20.5 5.5V17.5\" stroke=\"#414651\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Obtenez des donn\u00e9es d&rsquo;appel propres et fiables<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Les appels ind\u00e9sirables faussent vos rapports et vous font perdre du temps. En les bloquant, vous garantissez la pr\u00e9cision de vos analyses et vous pouvez concentrer vos ressources l\u00e0 o\u00f9 elles feront r\u00e9ellement la diff\u00e9rence. Vos d\u00e9cisions seront bas\u00e9es sur des donn\u00e9es r\u00e9elles, et non sur le bruit du trafic de spam.  <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-command type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M9 9V6C9 4.34315 7.65685 3 6 3C4.34315 3 3 4.34315 3 6C3 7.65685 4.34315 9 6 9H9ZM9 9V15M9 9H15M9 15V18C9 19.6569 7.65685 21 6 21C4.34315 21 3 19.6569 3 18C3 16.3431 4.34315 15 6 15H9ZM9 15H15M15 15H18C19.6569 15 21 16.3431 21 18C21 19.6569 19.6569 21 18 21C16.3431 21 15 19.6569 15 18V15ZM15 15V9M15 9V6C15 4.34315 16.3431 3 18 3C19.6569 3 21 4.34315 21 6C21 7.65685 19.6569 9 18 9H15Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Gardez le contr\u00f4le de chaque appel<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Choisissez les num\u00e9ros \u00e0 bloquer pour les appels entrants, sortants ou les deux. Mettez \u00e0 jour les listes noires manuellement ou automatisez-les en fonction des r\u00e9sultats des appels, afin que personne ne perde de temps avec des appels inutiles. C&rsquo;est vous qui d\u00e9cidez qui passe, et vous ajustez votre flux d&rsquo;appels en fonction de l&rsquo;\u00e9volution de vos besoins.  <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-ct-ds2-svg-icons-block icon-block icon-phoneIncoming01 type-modern size-lg color-brand\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M14.9996 4V9M14.9996 9L19.9996 9M14.9996 9L20.9996 3M10.2266 13.8631C9.02506 12.6615 8.07627 11.3028 7.38028 9.85323C7.32041 9.72854 7.29048 9.66619 7.26748 9.5873C7.18576 9.30695 7.24446 8.96269 7.41447 8.72526C7.46231 8.65845 7.51947 8.60129 7.63378 8.48698C7.98338 8.13737 8.15819 7.96257 8.27247 7.78679C8.70347 7.1239 8.70347 6.26932 8.27247 5.60643C8.15819 5.43065 7.98338 5.25585 7.63378 4.90624L7.43891 4.71137C6.90747 4.17993 6.64174 3.91421 6.35636 3.76987C5.7888 3.4828 5.11854 3.4828 4.55098 3.76987C4.2656 3.91421 3.99987 4.17993 3.46843 4.71137L3.3108 4.86901C2.78117 5.39863 2.51636 5.66344 2.31411 6.02348C2.08969 6.42298 1.92833 7.04347 1.9297 7.5017C1.93092 7.91464 2.01103 8.19687 2.17124 8.76131C3.03221 11.7947 4.65668 14.6571 7.04466 17.045C9.43264 19.433 12.295 21.0575 15.3284 21.9185C15.8928 22.0787 16.1751 22.1588 16.588 22.16C17.0462 22.1614 17.6667 22 18.0662 21.7756C18.4263 21.5733 18.6911 21.3085 19.2207 20.7789L19.3783 20.6213C19.9098 20.0898 20.1755 19.8241 20.3198 19.5387C20.6069 18.9712 20.6069 18.3009 20.3198 17.7333C20.1755 17.448 19.9098 17.1822 19.3783 16.6508L19.1835 16.4559C18.8339 16.1063 18.6591 15.9315 18.4833 15.8172C17.8204 15.3862 16.9658 15.3862 16.3029 15.8172C16.1271 15.9315 15.9523 16.1063 15.6027 16.4559C15.4884 16.5702 15.4313 16.6274 15.3644 16.6752C15.127 16.8453 14.7828 16.904 14.5024 16.8222C14.4235 16.7992 14.3612 16.7693 14.2365 16.7094C12.7869 16.0134 11.4282 15.0646 10.2266 13.8631Z\" stroke=\"black\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><\/path><\/svg><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Gagner la confiance avant le d\u00e9but de l&rsquo;appel<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Lorsque votre num\u00e9ro est v\u00e9rifi\u00e9 et correctement enregistr\u00e9, les transporteurs et les clients vous reconnaissent comme une entreprise l\u00e9gitime. Cela signifie de meilleurs taux d&rsquo;enl\u00e8vement et des relations plus solides fond\u00e9es sur la confiance, d\u00e8s la premi\u00e8re sonnerie. <\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group text-image-section-alternating-layout-02\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-image-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n\n\n<h4 class=\"wp-block-heading\"><strong>Comment configurer un num\u00e9ro de liste noire avec CloudTalk ?<\/strong><\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Dans votre tableau de bord CloudTalk, allez dans <strong>Compte \u2192 Param\u00e8tres \u2192 Liste noire.<\/strong><\/li>\n\n\n\n<li>Cliquez sur <strong>Modifier<\/strong>, puis sur <strong>+Ajouter un num\u00e9ro de t\u00e9l\u00e9phone<\/strong> dans le coin sup\u00e9rieur droit.<\/li>\n\n\n\n<li>S\u00e9lectionnez l&rsquo;indicatif du pays et entrez le num\u00e9ro au format de base (par exemple 949111222).<\/li>\n\n\n\n<li>Choisissez de le bloquer pour les Appels <strong>entrants<\/strong> et <strong>sortants<\/strong>, ou pour les <strong>deux<\/strong> types d&rsquo;appels.<\/li>\n\n\n\n<li>Cliquez sur <strong>Enregistrer et<\/strong>ce chiffre ne d\u00e9rangera plus votre \u00e9quipe.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/help.cloudtalk.io\/en\/articles\/2145423-blacklist-a-number\" target=\"_blank\" rel=\"noopener\">LIRE LA SUITE<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full cover-unset\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"440\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/FTR_Blacklist-1.svg\" alt=\"\" class=\"wp-image-156230\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group benefits-section-icon-cards-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">Caract\u00e9ristiques<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Autres caract\u00e9ristiques susceptibles de vous int\u00e9resser<\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-cards-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-stir-shaken-compliance.svg\" alt=\"\" class=\"wp-image-182498\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">STIR\/SHAKEN<\/h4>\n\n\n\n<p>Prot\u00e9gez votre entreprise contre les appels frauduleux gr\u00e2ce \u00e0 un cadre d&rsquo;authentification de l&rsquo;identit\u00e9 de l&rsquo;appelant conforme aux normes de l&rsquo;industrie.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/outils-de-centre-dappels\/stir-shaken-quest-ce-que-cest-et-comment-cela-aide-t-il\/\">LIRE LA SUITE<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-contact-tags.svg\" alt=\"\" class=\"wp-image-182702\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Tags de Contacts<\/h4>\n\n\n\n<p>Cat\u00e9gorisez facilement les interactions avec les clients gr\u00e2ce aux \u00e9tiquettes du centre de contact. Offrez un service efficace et personnalis\u00e9. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/outils-de-centre-dappels\/tags-de-contact-creez-et-gerez-des-balises-cloudtalk\/\">LIRE LA SUITE<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-call-tagging.svg\" alt=\"\" class=\"wp-image-183542\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Marquage des appels<\/h4>\n\n\n\n<p>Utilisez des marqueurs d&rsquo;appels personnalis\u00e9s ou pr\u00e9existants pour suivre les diff\u00e9rents types d&rsquo;interactions, les objectifs, les r\u00e9sultats et de nombreuses autres mesures.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/outils-de-centre-dappels\/marquage-des-appels\/\">LIRE LA SUITE<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group benefits-card-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/09\/icon-single-sign-on.svg\" alt=\"\" class=\"wp-image-183278\"\/><\/figure>\n\n\n\n\n\n<h4 class=\"wp-block-heading\">Signature unique (SSO)<\/h4>\n\n\n\n<p>Acc\u00e9l\u00e9rez, simplifiez et s\u00e9curisez le processus d&rsquo;ouverture de session pour toute votre \u00e9quipe gr\u00e2ce \u00e0 l&rsquo;authentification unique (SSO).<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-color\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/missed-calls\/\">LIRE LA SUITE<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group faq-section-accordion-01\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Questions fr\u00e9quemment pos\u00e9es<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Tout ce que vous devez savoir sur le produit et la facturation.<\/p>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1750941165003\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Qu&rsquo;est-ce qu&rsquo;un num\u00e9ro de liste noire ?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Un num\u00e9ro de liste noire est un num\u00e9ro de t\u00e9l\u00e9phone bloqu\u00e9 pour emp\u00eacher les appels d&rsquo;atteindre votre syst\u00e8me.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1754069421403\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Quelle est la diff\u00e9rence entre l&rsquo;\u00e9tablissement d&rsquo;une liste noire et la protection contre le spam ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>L&rsquo;inscription sur liste noire bloque des num\u00e9ros sp\u00e9cifiques. La protection contre le spam comprend la v\u00e9rification de l&rsquo;appelant, la gestion de la r\u00e9putation, le filtrage dynamique et la pr\u00e9vention de la fraude. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1754069460474\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Comment m&rsquo;assurer que mes appels sortants ne sont pas signal\u00e9s comme du spam ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>CloudTalk vous aide \u00e0 enregistrer votre entreprise aupr\u00e8s de TrueCaller, Hiya et d&rsquo;autres fournisseurs d&rsquo;analyses. Vous pouvez \u00e9galement segmenter le trafic et r\u00e9partir le volume afin d&rsquo;\u00e9viter la surutilisation d&rsquo;un seul num\u00e9ro. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1754069505443\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Qu&rsquo;est-ce que la r\u00e9putation d&rsquo;un num\u00e9ro et comment la prot\u00e9ger ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>La r\u00e9putation d&rsquo;un num\u00e9ro fait r\u00e9f\u00e9rence \u00e0 la fa\u00e7on dont les op\u00e9rateurs et les destinataires des appels per\u00e7oivent votre num\u00e9ro &#8211; spam ou confiance. CloudTalk \u00e9tablit votre profil d&rsquo;appelant et vous aide \u00e0 r\u00e9soudre les probl\u00e8mes d&rsquo;\u00e9tiquetage pour que vos appels restent propres. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1750941176796\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Le blocage de votre num\u00e9ro, c&rsquo;est 67 ou 69 ?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Composez *67 avant un num\u00e9ro pour bloquer l&rsquo;identification de l&rsquo;appelant pour cet appel ; *69 rappelle le dernier num\u00e9ro et ne bloque pas votre num\u00e9ro.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1750941191342\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Comment puis-je v\u00e9rifier ma liste de num\u00e9ros sur liste noire ?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Acc\u00e9dez aux contacts de votre liste noire via le tableau de bord de CloudTalk ou l&rsquo;API pour voir tous les num\u00e9ros bloqu\u00e9s.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1750941204507\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Que se passe-t-il si quelqu&rsquo;un met votre num\u00e9ro sur liste noire ?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Les appels provenant de votre num\u00e9ro seront bloqu\u00e9s ou envoy\u00e9s \u00e0 la messagerie vocale, en fonction de leurs param\u00e8tres de blocage.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1750941218732\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Qu&rsquo;est-ce que la liste noire des num\u00e9ros de t\u00e9l\u00e9phone ?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Une liste dans laquelle vous ajoutez des num\u00e9ros que vous ne voulez pas appeler ou dont vous ne voulez pas recevoir d&rsquo;appels. Les appels entre les deux parties sont bloqu\u00e9s. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1750941233558\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Comment \u00e9tablir une liste noire de num\u00e9ros de t\u00e9l\u00e9phone ?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Allez dans <em>Compte &gt; Param\u00e8tres &gt; Liste noire<\/em>, cliquez sur <em>Modifier<\/em>, ajoutez le num\u00e9ro, s\u00e9lectionnez l&rsquo;indicatif r\u00e9gional et le type d&rsquo;appel, puis enregistrez.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1750941328338\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Que se passe-t-il lorsque je mets un num\u00e9ro de t\u00e9l\u00e9phone sur liste noire ?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>L&rsquo;appelant entend un message indiquant que votre num\u00e9ro est d\u00e9connect\u00e9 et l&rsquo;appel se termine sans bo\u00eete vocale.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1754069550435\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Puis-je automatiser la mise en liste noire en fonction du comportement de l&rsquo;appelant ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Oui. Vous pouvez d\u00e9clencher une mise en liste noire automatique par le biais de flux de travail, par exemple apr\u00e8s des \u00e9checs r\u00e9p\u00e9t\u00e9s d&rsquo;appels ou des rapports de spam.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1750941348186\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Combien de num\u00e9ros de t\u00e9l\u00e9phone puis-je mettre sur liste noire ?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Il n&rsquo;y a pas de limite : vous pouvez mettre sur liste noire autant de num\u00e9ros de t\u00e9l\u00e9phone que vous le souhaitez dans votre compte CloudTalk.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1750941356580\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Comment mettre un num\u00e9ro de t\u00e9l\u00e9phone sur liste noire ?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Dans Voici CloudTalk, allez dans Compte &gt; Param\u00e8tres &gt; Liste noire, cliquez sur Ajouter un num\u00e9ro, entrez le num\u00e9ro, s\u00e9lectionnez le type d&rsquo;appel et enregistrez pour le bloquer.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group faq-section-still-have-questions\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group avatars-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png\" alt=\"\" class=\"wp-image-294036\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-left-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"119\" height=\"119\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png\" alt=\"\" class=\"wp-image-294037\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1.png 119w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-113x113.png 113w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-center-1-88x88.png 88w\" sizes=\"auto, (max-width: 119px) 100vw, 119px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"103\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png\" alt=\"\" class=\"wp-image-294038\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1.png 103w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/03\/Avatar-right-1-88x88.png 88w\" sizes=\"auto, (max-width: 103px) 100vw, 103px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Vous avez encore des questions ?<\/h4>\n\n\n\n<p class=\"has-text-align-center\">Vous ne trouvez pas la r\u00e9ponse que vous cherchez ? Contactez notre \u00e9quipe. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-xl\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">Restons en contact<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group cta-section simple-centered dark\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center\">Pour commencer ?<\/h3>\n\n\n\n<p class=\"has-text-align-center\">Rejoignez plus de 4,000+ entreprises modernes qui font d\u00e9j\u00e0 confiance \u00e0 CloudTalk pour avoir PLUS d&rsquo;appels et de MEILLEURS appels.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-ghost\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/cloudtalk-14-jours-dessai-gratuit\/\">Essayez gratuitement<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-primary\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">Contacter les ventes<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>S\u00e9curisez vos appels et renforcez la confiance gr\u00e2ce \u00e0 la protection anti-spam La protection anti-spam multicouche de CloudTalk prot\u00e8ge la r\u00e9putation de votre \u00e9quipe et de votre num\u00e9ro dans le monde entier, afin que vous puissiez vous connecter avec de vrais clients. Emp\u00eachez les spams d&rsquo;entrer et faites confiance \u00e0 votre entourage &#8211; \u00e0 l&rsquo;\u00e9chelle [&hellip;]<\/p>\n","protected":false},"author":142,"featured_media":184224,"parent":72366,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-no-top-padding.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-68755","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages\/68755","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/users\/142"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/comments?post=68755"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages\/68755\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages\/72366"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/media\/184224"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/media?parent=68755"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/ct-post-type?post=68755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}