{"id":67871,"date":"2022-03-17T12:03:46","date_gmt":"2022-03-17T10:03:46","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/logiciel-de-centre-dappels\/"},"modified":"2025-04-01T17:17:53","modified_gmt":"2025-04-01T15:17:53","slug":"logiciel-de-centre-dappels","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/fr\/logiciel-de-centre-dappels\/","title":{"rendered":"Logiciel de centre d&rsquo;appels en nuage pour l&rsquo;assistance et les ventes."},"content":{"rendered":"\n<div class=\"wp-block-group homepage-atf-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h1 class=\"wp-block-heading\">Logiciel de centre d&rsquo;appels en nuage : \u00c9voluez \u00e0 l&rsquo;\u00e9chelle mondiale, connectez-vous localement<\/h1>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Maximisez votre productivit\u00e9 en r\u00e9duisant les temps d&rsquo;arr\u00eat : augmentez le nombre d&rsquo;appels, simplifiez la prise de contact et atteignez vos objectifs plus rapidement.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Num\u00e9ros internationaux dans 160+ pays<\/li>\n\n\n\n<li>Compositeurs automatis\u00e9s et outils de coaching<\/li>\n\n\n\n<li>Int\u00e9gration transparente des outils de vente et de gestion de la relation client (CRM)<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">Contacter les ventes<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column image-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full block-visibility-hide-large-screen block-visibility-hide-medium-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"1072\" height=\"928\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionProduct02_19.png\" alt=\"\" class=\"wp-image-216886\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionProduct02_19.png 1072w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionProduct02_19-300x260.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionProduct02_19-1024x886.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionProduct02_19-768x665.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionProduct02_19-857x742.png 857w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionProduct02_19-494x428.png 494w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionProduct02_19-424x367.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionProduct02_19-131x113.png 131w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionProduct02_19-88x76.png 88w\" sizes=\"auto, (max-width: 1072px) 100vw, 1072px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full block-visibility-hide-small-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"1072\" height=\"928\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionProduct02_19.png\" alt=\"\" class=\"wp-image-216886\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionProduct02_19.png 1072w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionProduct02_19-300x260.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionProduct02_19-1024x886.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionProduct02_19-768x665.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionProduct02_19-857x742.png 857w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionProduct02_19-494x428.png 494w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionProduct02_19-424x367.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionProduct02_19-131x113.png 131w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionProduct02_19-88x76.png 88w\" sizes=\"auto, (max-width: 1072px) 100vw, 1072px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group trusted-by\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group ds2-slider basic-carousel seven-item\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-extended\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center\">Les entreprises du monde entier font confiance \u00e0 4,000<\/p>\n\n\n\n<div class=\"wp-block-group stage\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"109\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Botaround.svg\" alt=\"\" class=\"wp-image-228785\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"98\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Revolut.svg\" alt=\"\" class=\"wp-image-229165\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"86\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Pipedrive.svg\" alt=\"\" class=\"wp-image-229089\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"110\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/DHL.svg\" alt=\"\" class=\"wp-image-232759\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"92\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Rakuten.svg\" alt=\"\" class=\"wp-image-229146\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"92\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/Uber-logo.svg\" alt=\"\" class=\"wp-image-283333\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"92\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2025\/01\/Glovo.svg\" alt=\"\" class=\"wp-image-288304\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160.png\" alt=\"\" class=\"wp-image-157909\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160.png 320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160-300x150.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160-200x100.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160-160x80.png 160w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160-270x135.png 270w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2022\/11\/deel_logo_320x160-64x32.png 64w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"103\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Hostinger.svg\" alt=\"\" class=\"wp-image-228994\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"80\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Mercedes.png\" alt=\"\" class=\"wp-image-229013\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Mercedes.png 160w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Mercedes-88x44.png 88w\" sizes=\"auto, (max-width: 160px) 100vw, 160px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"117\" height=\"40\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/CoachHub.svg\" alt=\"\" class=\"wp-image-228804\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"320\" height=\"160\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/logo-TechMahindra-2x.png\" alt=\"\" class=\"wp-image-82811\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/logo-TechMahindra-2x.png 320w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/logo-TechMahindra-2x-300x150.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/logo-TechMahindra-2x-200x100.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/logo-TechMahindra-2x-160x80.png 160w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/logo-TechMahindra-2x-270x135.png 270w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2021\/12\/logo-TechMahindra-2x-64x32.png 64w\" sizes=\"auto, (max-width: 320px) 100vw, 320px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"234\" height=\"80\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/logo-greenpeace.png\" alt=\"\" class=\"wp-image-281247\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/logo-greenpeace.png 234w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/logo-greenpeace-200x68.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/logo-greenpeace-88x30.png 88w\" sizes=\"auto, (max-width: 234px) 100vw, 234px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"80\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Fujitsu.png\" alt=\"\" class=\"wp-image-228918\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Fujitsu.png 150w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Fujitsu-88x47.png 88w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>81.7%<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"204\" height=\"80\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x.png\" alt=\"\" class=\"wp-image-227441\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x.png 204w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x-200x78.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x-88x35.png 88w\" sizes=\"auto, (max-width: 204px) 100vw, 204px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Augmentation du volume d&rsquo;appels<\/h4>\n\n\n\n<p>Le volume d&rsquo;appels a augment\u00e9 de 81,7 %\u2191, les appels manqu\u00e9s de 23,7 %\u2193.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>2.5X<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/poliglota-logo.png\" alt=\"\" class=\"wp-image-205947\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Taux de r\u00e9ussite des appels sortants<\/h4>\n\n\n\n<p>Ils ont doubl\u00e9 leur succ\u00e8s en mati\u00e8re d&rsquo;appels sortants et r\u00e9duit de moiti\u00e9 les contrats perdus.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>80%<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"236\" height=\"74\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars.png\" alt=\"\" class=\"wp-image-189907\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars.png 236w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars-200x63.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars-88x28.png 88w\" sizes=\"auto, (max-width: 236px) 100vw, 236px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Diminution du temps d&rsquo;attente<\/h4>\n\n\n\n<p>Les temps d&rsquo;attente ont \u00e9t\u00e9 r\u00e9duits de 80 % et le temps de traitement des appels de 25 %.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solutions-benefits\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Les managers avis\u00e9s utilisent CloudTalk pour atteindre leurs objectifs<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/NameCall-Quallity.svg\" alt=\"\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">2x Volume d&rsquo;appels sortants <br\/><\/h5>\n\n\n\n<p>La num\u00e9rotation manuelle tue la productivit\u00e9. CloudTalk l&rsquo;automatise et permet aux repr\u00e9sentants de se concentrer sur les conversations qui permettent de conclure des affaires. Doublez vos appels quotidiens tout en r\u00e9duisant de moiti\u00e9 le travail manuel.    <\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/NameEfficient.svg\" alt=\"\" class=\"wp-image-206838\" style=\"width:50px\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">40 % de taux de r\u00e9ponse en plus sur <br\/><\/h5>\n\n\n\n<p>Gr\u00e2ce aux num\u00e9ros locaux dans plus de 160 pays, votre \u00e9quipe appara\u00eet comme locale partout. Regardez les prospects internationaux d\u00e9crocher 40 % plus souvent lorsque vous apparaissez comme un num\u00e9ro local de confiance. Plus d&rsquo;informations. <\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/NameAutomation.svg\" alt=\"\" class=\"wp-image-215222\" style=\"width:50px\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">85% plus rapide <br\/>Examens de performance<\/h5>\n\n\n\n<p>Ne passez plus des heures \u00e0 examiner les appels. L&rsquo;IA de CloudTalk analyse chaque conversation, fournissant des informations instantan\u00e9es sur les performances de l&rsquo;\u00e9quipe et les opportunit\u00e9s de coaching.   <\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group homepage-who-we-help-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-with-anchors\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">COMMENT NOUS AIDONS<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Les fonctionnalit\u00e9s de conversion pr\u00e9f\u00e9r\u00e9es des gestionnaires <br\/><\/h2>\n\n\n\n<div class=\"wp-block-group anchors-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<ul class=\"wp-block-list\">\n<li><a   href=\"https:\/\/test-staging.cloudtalk.io\/fr\/\">Port\u00e9e et conversion<\/a><\/li>\n\n\n\n<li><a   href=\"https:\/\/test-staging.cloudtalk.io\/fr\/\">Personnalisation et productivit\u00e9<\/a><\/li>\n\n\n\n<li><a   href=\"https:\/\/test-staging.cloudtalk.io\/fr\/\">Performance et coaching<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group options-slider\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Imaginez que les appels \u00e0 froid et \u00e0 chaud se fassent sans effort<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Num\u00e9roteur de vente : <\/strong>Atteignez deux fois plus de prospects en deux fois moins de temps gr\u00e2ce \u00e0 des scripts int\u00e9gr\u00e9s, des dispositions d&rsquo;appel et des enqu\u00eates pour des conversations fluides.<\/li>\n\n\n\n<li><strong>D\u00e9posez des messages vocaux :<\/strong> d\u00e9posez des messages pr\u00e9enregistr\u00e9s en un seul clic. Lib\u00e9rez des heures par jour pour des interactions significatives avec vos prospects. <\/li>\n\n\n\n<li><strong>Num\u00e9ros internationaux :<\/strong> \u00c9tablissez la confiance \u00e0 l&rsquo;\u00e9chelle mondiale avec des num\u00e9ros locaux dans plus de 160 pays. Observez les taux de r\u00e9ponse bondir de 40 % lorsque vous apparaissez comme un num\u00e9ro local. <\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">Contacter les ventes<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"869\" height=\"1024\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-IT-and-operations-869x1024.png\" alt=\"\" class=\"wp-image-226555\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-IT-and-operations-869x1024.png 869w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-IT-and-operations-255x300.png 255w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-IT-and-operations-768x905.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-IT-and-operations-916x1080.png 916w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-IT-and-operations-630x742.png 630w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-IT-and-operations-363x428.png 363w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-IT-and-operations-360x424.png 360w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-IT-and-operations-96x113.png 96w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-IT-and-operations-75x88.png 75w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-IT-and-operations.png 1120w\" sizes=\"auto, (max-width: 869px) 100vw, 869px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Transformez chaque appel en r\u00e9sultats mesurables<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>R\u00e9sum\u00e9s et notes d&rsquo;appel AI :<\/strong> G\u00e9n\u00e9rez automatiquement des r\u00e9sum\u00e9s d&rsquo;appels et des notes. Faites gagner aux repr\u00e9sentants 2 heures par jour sur la saisie manuelle des donn\u00e9es et les suivis. <\/li>\n\n\n\n<li><strong>Synchronisation CRM intelligente :<\/strong> Chaque appel, note et interaction est instantan\u00e9ment synchronis\u00e9 avec vos outils pr\u00e9f\u00e9r\u00e9s tels que Salesforce et HubSpot.<\/li>\n\n\n\n<li><strong>Routage intelligent des appels et mise en file d&rsquo;attente :<\/strong> Dirigez les prospects vers les ventes et les clients vers l&rsquo;assistance afin que chaque conversation g\u00e9n\u00e8re les bons indicateurs de performance.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">Contacter les ventes<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-869x1024.png\" alt=\"\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Transformez vos conversations en opportunit\u00e9s de coaching<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>AI Conversation Intelligence :<\/strong> Analysez automatiquement chaque appel. Identifiez les mod\u00e8les gagnants et les domaines \u00e0 am\u00e9liorer en quelques secondes, et non en quelques heures. <\/li>\n\n\n\n<li><strong>Surveillance en temps r\u00e9el :<\/strong> Encadrez les repr\u00e9sentants pendant les appels en direct gr\u00e2ce au mode chuchotement. Fournissez des conseils instantan\u00e9s lorsque c&rsquo;est le plus important. <\/li>\n\n\n\n<li><strong>Donn\u00e9es analytiques illimit\u00e9es :<\/strong> Suivez les indicateurs cl\u00e9s de votre \u00e9quipe. Prenez des d\u00e9cisions bas\u00e9es sur des donn\u00e9es pour augmenter les taux de r\u00e9alisation des quotas jusqu&rsquo;\u00e0 30 %. <\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">Contacter les ventes<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-869x1024.png\" alt=\"\"\/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solutions-image-text\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Pourquoi CloudTalk ?<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Nous comprenons qu&rsquo;il existe de nombreuses options. Alors, pourquoi CloudTalk ? <\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp1\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-1024x670.png\" alt=\"\" class=\"wp-image-220347\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">UNE PERFORMANCE SUP\u00c9RIEURE DE L&rsquo;\u00c9QUIPE<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Faites en sorte que chaque repr\u00e9sentant atteigne son quota, sans chercher \u00e0 r\u00e9soudre les probl\u00e8mes techniques.<\/h3>\n\n\n\n<p>Oubliez la num\u00e9rotation manuelle et les connexions interrompues. Votre \u00e9quipe peut se concentrer sur ce qu&rsquo;elle fait de mieux : conclure des affaires, et non se battre avec la technologie. <br\/><br\/>Gr\u00e2ce \u00e0 des flux de travail automatis\u00e9s et \u00e0 des appels limpides dans plus de 160 pays, vos repr\u00e9sentants restent productifs pendant que vous vous concentrez sur la strat\u00e9gie et le coaching. Regardez le volume d&rsquo;appels doubler tandis que les t\u00e2ches manuelles disparaissent. <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp2\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">160+ NUM\u00c9ROS LOCAUX<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Les faibles taux de connexion nuisent \u00e0 la productivit\u00e9 de votre DTS ? Corrigeons cela. <\/h3>\n\n\n\n<p>Vous voulez des r\u00e9sultats pr\u00e9visibles en mati\u00e8re d&rsquo;appels sortants ? Commencez par r\u00e9pondre aux appels. <br\/><br\/>CloudTalk transforme les num\u00e9ros locaux inconnus en une pr\u00e9sence locale de confiance dans plus de 160 pays. Lorsque les prospects voient un indicatif r\u00e9gional familier, votre \u00e9quipe passe plus de temps \u00e0 vendre, et moins de temps \u00e0 recomposer. <\/p>\n\n\n\n<div class=\"wp-block-group solutions-testimonial-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"text\">Notre volume d&rsquo;appels a tripl\u00e9 en seulement deux ans, passant d&rsquo;environ 10 000 appels \u00e0 30 000 par trimestre et, gr\u00e2ce \u00e0 CloudTalk, nous pouvons d\u00e9sormais g\u00e9rer facilement toutes ces communications. Ce fut un excellent choix. <\/p>\n\n\n\n<div class=\"wp-block-columns ratings is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"author\"><strong>Frederico Lopes<\/strong>, responsable du service \u00e0 la client\u00e8le chez DiscoverCars<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size has-small-font-size\"><a class=\"wp-block-button__link wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/fr\/numeros-de-telephone-internationaux-pour-votre-centre-dappels\/\">Obtenir des num\u00e9ros internationaux<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/VersionPeople01_03-1-1024x670.png\" alt=\"\" class=\"wp-image-228346\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/VersionPeople01_03-1-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/VersionPeople01_03-1-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/VersionPeople01_03-1-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/VersionPeople01_03-1-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/VersionPeople01_03-1-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/VersionPeople01_03-1-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/VersionPeople01_03-1-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/VersionPeople01_03-1-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/VersionPeople01_03-1.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp3\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-1024x670.png\" alt=\"\" class=\"wp-image-232429\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">FACILE \u00c0 APPRENDRE ET \u00c0 UTILISER<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Con\u00e7u pour les leaders de la vente qui veulent des R\u00e9sultats<\/h3>\n\n\n\n<p>Les \u00e9quipes \u00e0 distance ne doivent pas \u00eatre synonymes de contr\u00f4le \u00e0 distance. Gardez le pouls sans faire de microgestion. <br\/><br\/>CloudTalk rationalise la visibilit\u00e9 des performances de vente. Suivez la qualit\u00e9 des appels, contr\u00f4lez les indicateurs cl\u00e9s de performance et encadrez les repr\u00e9sentants lorsqu&rsquo;ils en ont besoin, le tout \u00e0 partir d&rsquo;un seul tableau de bord. Plus besoin de deviner si vos repr\u00e9sentants du service des ventes qualifient correctement ou s&rsquo;ils suivent les playbooks.  <\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp2\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">INT\u00c9GR\u00c9 \u00c0 VOS SYST\u00c8MES<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Ne changez plus d&rsquo;onglet. Commencez \u00e0 conclure des affaires <\/h3>\n\n\n\n<p>Jongler avec les outils de vente tue l&rsquo;\u00e9lan. Maintenez vos repr\u00e9sentants dans un \u00e9tat de fluidit\u00e9. <br\/><br\/>CloudTalk se synchronise parfaitement avec votre pile technologique, de Salesforce et HubSpot \u00e0 vos plates-formes d&rsquo;engagement pr\u00e9f\u00e9r\u00e9es. Chaque appel, note et interaction s&rsquo;enregistre automatiquement l\u00e0 o\u00f9 c&rsquo;est le plus important. <br\/><br\/>Laissez vos repr\u00e9sentants se concentrer sur la vente pendant que CloudTalk s&rsquo;occupe des t\u00e2ches fastidieuses. Regardez la productivit\u00e9 monter en fl\u00e8che gr\u00e2ce \u00e0 la disparition de la saisie manuelle des donn\u00e9es. <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-1024x670.png\" alt=\"\" class=\"wp-image-243915\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover is-light solution-cta-banner block-visibility-hide-large-screen block-visibility-hide-medium-screen\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-201699\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/solution-cta-banner-mobile.png\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Le parfait coach commercial <br\/>vit \u00e0 l&rsquo;int\u00e9rieur de CloudTalk<\/h2>\n\n\n\n<p>Les responsables des ventes gagnent 25 heures par semaine gr\u00e2ce \u00e0 l&rsquo;analyse automatis\u00e9e des appels. Voici comment : <\/p>\n\n\n\n<p>Les commerciaux gagnent 3 heures par semaine sur la saisie manuelle des donn\u00e9es et traitent 20 appels de plus. Pendant ce temps, vous obtenez des informations instantan\u00e9es sur chaque conversation, de la pr\u00e9cision des qualifications aux sch\u00e9mas de traitement des objections. <\/p>\n\n\n\n<p>Identifiez plus rapidement les opportunit\u00e9s de coaching. D\u00e9veloppez les comportements gagnants au sein de votre \u00e9quipe. Transformez chaque appel en informations exploitables sans avoir recours \u00e0 des sessions de r\u00e9vision interminables.  <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/fr\/conversation-intelligente-alimentee-par-lia\/\">Explorer l&rsquo;IA<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover is-light solution-cta-banner block-visibility-hide-small-screen\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-201711\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/solution-cta-banner.png\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Le parfait coach commercial <br\/>vit \u00e0 l&rsquo;int\u00e9rieur de CloudTalk<\/h2>\n\n\n\n<p>Les responsables des ventes gagnent 25 heures par semaine gr\u00e2ce \u00e0 l&rsquo;analyse automatis\u00e9e des appels. Voici comment : <\/p>\n\n\n\n<p>Les commerciaux gagnent 3 heures par semaine sur la saisie manuelle des donn\u00e9es et traitent 20 appels de plus. Pendant ce temps, vous obtenez des informations instantan\u00e9es sur chaque conversation, de la pr\u00e9cision des qualifications aux sch\u00e9mas de traitement des objections. <\/p>\n\n\n\n<p>Identifiez plus rapidement les opportunit\u00e9s de coaching. D\u00e9veloppez les comportements gagnants au sein de votre \u00e9quipe. Transformez chaque appel en informations exploitables sans avoir recours \u00e0 des sessions de r\u00e9vision interminables.  <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"   href=\"https:\/\/test-staging.cloudtalk.io\/fr\/conversation-intelligente-alimentee-par-lia\/\">Explorer l&rsquo;IA<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solution-faqs has-neutral-grey-50-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">FAQ<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong><strong>Qu&rsquo;est-ce qu&rsquo;un logiciel de centre d&rsquo;appels en nuage ?  <\/strong><\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Une solution de centre d&rsquo;appels dans le cloud est une solution compl\u00e8te qui g\u00e8re et rationalise tous les canaux de communication avec les clients, y compris les appels vocaux, les <a href=\"https:\/\/staging.cloudtalk.io\/fr\/messages-sms\/\" target=\"_blank\" rel=\"noopener\">SMS<\/a> et les interactions num\u00e9riques. Elle inclut g\u00e9n\u00e9ralement des fonctionnalit\u00e9s telles que le <a href=\"https:\/\/staging.cloudtalk.io\/fr\/quest-que-livr-serveur-vocal-interactif\/\" target=\"_blank\" rel=\"noopener\">SVI<\/a>, le routage intelligent des appels, l&rsquo;analyse et l&rsquo;int\u00e9gration CRM pour am\u00e9liorer le service \u00e0 la client\u00e8le et les op\u00e9rations de vente. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong><strong>Qu&rsquo;est-ce qu&rsquo;un logiciel d&rsquo;appel en nuage ?  <\/strong><\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Un logiciel de centre de contact, comme CloudTalk, est un syst\u00e8me t\u00e9l\u00e9phonique qui fonctionne sur Internet au lieu des lignes t\u00e9l\u00e9phoniques traditionnelles. Il offre des fonctionnalit\u00e9s avanc\u00e9es telles que le routage des appels, la messagerie vocale et l&rsquo;int\u00e9gration avec d&rsquo;autres outils professionnels, le tout accessible depuis n&rsquo;importe quel endroit disposant d&rsquo;une connexion internet. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1683213267012\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong><strong>Quel est le co\u00fbt d&rsquo;un logiciel de centre d&rsquo;appels bas\u00e9 sur le cloud ?  <\/strong><\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Le co\u00fbt du logiciel de centre d&rsquo;appels en nuage varie en fonction des fonctionnalit\u00e9s et de l&rsquo;\u00e9chelle. CloudTalk propose des <a href=\"https:\/\/www.cloudtalk.io\/pricing\/\" target=\"_blank\" rel=\"noopener\">forfaits<\/a> flexibles commen\u00e7ant \u00e0 25 $\/mois par utilisateur, avec des options \u00e0 personnaliser en fonction des besoins de votre entreprise. Contactez-nous pour un devis personnalis\u00e9.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1683213285119\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong><strong>Qu&rsquo;est-ce que le service \u00e0 la client\u00e8le bas\u00e9 sur le cloud ?  <\/strong><\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>L&rsquo;assistance client\u00e8le en nuage utilise des outils bas\u00e9s sur l&rsquo;internet pour g\u00e9rer les interactions avec les clients. Il permet aux agents d&rsquo;assister les clients depuis n&rsquo;importe o\u00f9, offre une int\u00e9gration transparente avec les syst\u00e8mes CRM et fournit des donn\u00e9es et des analyses en temps r\u00e9el pour am\u00e9liorer la qualit\u00e9 du service. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711473878541\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong><strong>Qu&rsquo;est-ce qu&rsquo;un appel bas\u00e9 sur l&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e ?<\/strong><\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Les appels bas\u00e9s sur le cloud, ou <a href=\"https:\/\/www.cloudtalk.io\/voip\/\" target=\"_blank\" rel=\"noopener\">VoIP (Voice over Internet Protocol)<\/a>, sont une m\u00e9thode permettant de passer des appels t\u00e9l\u00e9phoniques en utilisant une connexion internet au lieu d&rsquo;une ligne t\u00e9l\u00e9phonique classique. Elle offre des avantages tels que des co\u00fbts r\u00e9duits, une plus grande flexibilit\u00e9 et des fonctionnalit\u00e9s avanc\u00e9es qui ne sont pas disponibles avec les syst\u00e8mes t\u00e9l\u00e9phoniques traditionnels. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1731930490666\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Comment fonctionne un logiciel de centre d&rsquo;appels ?  <\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Une solution de centre de contact en nuage g\u00e8re les appels <a href=\"https:\/\/staging.cloudtalk.io\/fr\/logiciel-de-centre-dappels-entrants-solution-de-centre-de-contacts\/\" target=\"_blank\" rel=\"noopener\">entrants<\/a> et sortants, achemine les clients vers les agents appropri\u00e9s, fournit aux agents des informations pertinentes sur les clients et offre des analyses sur les performances des appels. Le logiciel de CloudTalk comprend \u00e9galement des fonctionnalit\u00e9s telles que le SVI, l&rsquo;enregistrement des appels et l&rsquo;int\u00e9gration avec des outils de CRM et de helpdesk. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1731930509213\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Quels sont les avantages d&rsquo;un logiciel de centre d&rsquo;appels ?  <\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Les avantages cl\u00e9s sont les suivants :<br \/>&#8211; Am\u00e9lioration de la satisfaction de la client\u00e8le gr\u00e2ce \u00e0 des temps de r\u00e9ponse plus rapides et \u00e0 un service personnalis\u00e9<br \/>&#8211; Augmentation de la productivit\u00e9 des agents gr\u00e2ce \u00e0 des outils tels que les num\u00e9ros autoris\u00e9s, les num\u00e9ros automatiques et l&rsquo;automatisation des flux de travail<br \/>&#8211; Meilleure visibilit\u00e9 gr\u00e2ce \u00e0 des analyses et des rapports en temps r\u00e9el<br \/>&#8211; R\u00e9duction des co\u00fbts par rapport aux syst\u00e8mes t\u00e9l\u00e9phoniques traditionnels<br \/>&#8211; <a href=\"https:\/\/staging.cloudtalk.io\/blog\/scalability-lost-revenue\/\" target=\"_blank\" rel=\"noopener\">\u00c9volution<\/a> en fonction de la croissance de l&rsquo;entreprise<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1740744490292\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Quel est le meilleur logiciel de centre d&rsquo;appels ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>CloudTalk est un logiciel de centre d&rsquo;appels de premier plan, qui propose des <a href=\"https:\/\/staging.cloudtalk.io\/fr\/numeros-de-telephone-internationaux-pour-votre-centre-dappels\/\" target=\"_blank\" rel=\"noopener\">num\u00e9ros de t\u00e9l\u00e9phone internationaux<\/a> dans plus de 160 pays. Il s&rsquo;int\u00e8gre \u00e0 des outils tels que Salesforce et automatise les t\u00e2ches pour vous faire gagner du temps. De plus, il utilise l&rsquo;intelligence artificielle pour am\u00e9liorer les performances des \u00e9quipes et garantit des appels de qualit\u00e9 \u00e0 un prix comp\u00e9titif.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1740744505662\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Quelle est la technologie utilis\u00e9e par un centre d&rsquo;appel ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Les centres d&rsquo;appel utilisent des technologies avanc\u00e9es pour am\u00e9liorer l&rsquo;efficacit\u00e9 et le service \u00e0 la client\u00e8le. Les technologies courantes comprennent la distribution automatique d&rsquo;appels (DAA), la <a href=\"https:\/\/staging.cloudtalk.io\/fr\/quest-que-livr-serveur-vocal-interactif\/\" target=\"_blank\" rel=\"noopener\">r\u00e9ponse vocale interactive (RVI)<\/a> et l&rsquo;int\u00e9gration de la gestion de la relation client (CRM) pour la gestion des donn\u00e9es. En outre, des outils tels que la VoIP, l&rsquo;intelligence artificielle et l&rsquo;analyse pr\u00e9dictive optimisent la communication et les interactions avec les clients.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1740744561217\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Quelle est la diff\u00e9rence entre un centre d&rsquo;appel et un centre de contact ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>La principale diff\u00e9rence entre un centre d&rsquo;appels et un <a href=\"https:\/\/staging.cloudtalk.io\/contact-center-pricing-how-much-does-ccaas-costs\/\" target=\"_blank\" rel=\"noopener\">centre de contact<\/a> est la vari\u00e9t\u00e9 des canaux de communication. Un centre d&rsquo;appel se concentre sur les appels t\u00e9l\u00e9phoniques pour le support client ou les ventes, tandis qu&rsquo;un centre de contact utilise plusieurs canaux comme le chat, l&#8217;email et les m\u00e9dias sociaux pour fournir une exp\u00e9rience plus personnalis\u00e9e et int\u00e9gr\u00e9e. En outre, les centres de contact int\u00e8grent des technologies avanc\u00e9es telles que le CRM et l&rsquo;intelligence artificielle pour am\u00e9liorer le service \u00e0 la client\u00e8le.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1740744577443\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Comment automatiser un centre d&rsquo;appel ?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>L&rsquo;automatisation d&rsquo;un centre d&rsquo;appels am\u00e9liore l&rsquo;efficacit\u00e9 et l&rsquo;exp\u00e9rience client gr\u00e2ce \u00e0 des technologies telles que le SVI, les chatbots et l&rsquo;<a href=\"https:\/\/staging.cloudtalk.io\/fr\/conversation-intelligente-alimentee-par-lia\/\" target=\"_blank\" rel=\"noopener\">intelligence artificielle<\/a>. Elle permet \u00e9galement l&rsquo;int\u00e9gration du CRM, l&rsquo;automatisation des appels et la collecte des commentaires, optimisant ainsi la gestion des clients. Cela permet de r\u00e9duire les co\u00fbts, de stimuler la productivit\u00e9 et de rationaliser le service gr\u00e2ce \u00e0 des r\u00e9ponses plus rapides et plus personnalis\u00e9es.  <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover cloudtalk-cta\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-170641\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/cs-cta-background.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color\">CloudTalk est con\u00e7u pour simplifier les op\u00e9rations d&rsquo;appel gr\u00e2ce \u00e0 des appels professionnels fiables et intelligents.<\/h2>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color\">Planifiez une d\u00e9monstration d\u00e8s aujourd&rsquo;hui pour d\u00e9couvrir comment CloudTalk peut soutenir vos \u00e9quipes.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">R\u00e9servez une d\u00e9mo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Logiciel de centre d&rsquo;appels en nuage : \u00c9voluez \u00e0 l&rsquo;\u00e9chelle mondiale, connectez-vous localement Maximisez votre productivit\u00e9 en r\u00e9duisant les temps d&rsquo;arr\u00eat : augmentez le nombre d&rsquo;appels, simplifiez la prise de contact et atteignez vos objectifs plus rapidement. Les entreprises du monde entier font confiance \u00e0 81.7% Augmentation du volume d&rsquo;appels Le volume d&rsquo;appels a augment\u00e9 [&hellip;]<\/p>\n","protected":false},"author":37,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-solution_by_team_v2.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-67871","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages\/67871","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/comments?post=67871"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages\/67871\/revisions"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/media?parent=67871"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/ct-post-type?post=67871"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}