{"id":52379,"date":"2022-03-03T23:07:36","date_gmt":"2022-03-03T21:07:36","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/logiciel-de-centre-dappels-sortants\/"},"modified":"2024-10-03T19:01:53","modified_gmt":"2024-10-03T17:01:53","slug":"logiciel-de-centre-dappels-sortants","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/fr\/logiciel-de-centre-dappels-sortants\/","title":{"rendered":"Logiciel de centre d&rsquo;appels sortants pour les \u00e9quipes de vente ambitieuses"},"content":{"rendered":"\n<div class=\"wp-block-group homepage-atf-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h1 class=\"wp-block-heading\">Passez deux fois plus d&rsquo;appels avec moiti\u00e9 moins d&rsquo;efforts<\/h1>\n\n\n\n<p>Lorsque vous dirigez une \u00e9quipe charg\u00e9e des revenus, chaque appel compte.\nCloudTalk est la solution globale d&rsquo;appels AI con\u00e7ue pour que ces appels comptent.\nQue vous g\u00e9riez une \u00e9quipe de d\u00e9veloppement commercial all\u00e9g\u00e9e ou une force de vente dispers\u00e9e, notre logiciel de centre d&rsquo;appels sortants vous aide \u00e0 contacter les prospects plus efficacement et \u00e0 atteindre facilement les objectifs de chiffre d&rsquo;affaires.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Num\u00e9ros internationaux dans 160+ pays<\/li>\n\n\n\n<li>Num\u00e9ros d&rsquo;appel et CTI<\/li>\n\n\n\n<li>Int\u00e9gration transparente des outils de vente et de gestion de la relation client (CRM)<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">Contacter les ventes<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column image-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large block-visibility-hide-large-screen block-visibility-hide-medium-screen\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionProduct01_12.png\" alt=\"\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large block-visibility-hide-small-screen\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionProduct01_12.png\" alt=\"\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group trusted-by\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-extended\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center\">Plus de 4,000 entreprises utilisent CloudTalk pour avoir PLUS d&rsquo;appels et de meilleurs appels.<\/p>\n\n\n<div class='white' style='background:rgba(0,0,0,0); border:solid 0px rgba(0,0,0,0); border-radius:0px; padding:0px 0px 0px 0px;'>\n<div id='slider_165638' class='owl-carousel sa_owl_theme autohide-arrows' data-slider-id='slider_165638' style='visibility:hidden;'>\n<div id='slider_165638_slide01' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Revolut.svg&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div 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jQuery(window).width();\n\t\t\tvar slider_width = jQuery('#slider_165638').width();\n\t\t\tif (win_width < 480) {\n\t\t\t\tvar slide_width = slider_width \/ 2;\n\t\t\t} else if (win_width < 768) {\n\t\t\t\tvar slide_width = slider_width \/ 3;\n\t\t\t} else if (win_width < 980) {\n\t\t\t\tvar slide_width = slider_width \/ 4;\n\t\t\t} else if (win_width < 1200) {\n\t\t\t\tvar slide_width = slider_width \/ 5;\n\t\t\t} else if (win_width < 1500) {\n\t\t\t\tvar slide_width = slider_width \/ 6;\n\t\t\t} else {\n\t\t\t\tvar slide_width = slider_width \/ 7;\n\t\t\t}\n\t\t\tslide_width = Math.round(slide_width);\n\t\t\tvar slide_height = '0';\n\t\t\tif (min_height == 'aspect43') {\n\t\t\t\tslide_height = (slide_width \/ 4) * 3;\t\t\t\tslide_height = Math.round(slide_height);\n\t\t\t} else if (min_height == 'aspect169') {\n\t\t\t\tslide_height = (slide_width \/ 16) * 9;\t\t\t\tslide_height = Math.round(slide_height);\n\t\t\t} else {\n\t\t\t\tslide_height = (slide_width \/ 100) * 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5);\n\t\t});\n\t\tjQuery('.slider_165638_goto7').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 6);\n\t\t});\n\t\tjQuery('.slider_165638_goto8').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 7);\n\t\t});\n\t\tjQuery('.slider_165638_goto9').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 8);\n\t\t});\n\t\tjQuery('.slider_165638_goto10').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 9);\n\t\t});\n\t\tjQuery('.slider_165638_goto11').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 10);\n\t\t});\n\t\tjQuery('.slider_165638_goto12').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 11);\n\t\t});\n\t\tjQuery('.slider_165638_goto13').click(function(event){\n\t\t\towl_goto.trigger('to.owl.carousel', 12);\n\t\t});\n\t\tvar resize_165638 = jQuery('.owl-carousel');\n\t\tresize_165638.on('initialized.owl.carousel', function(e) {\n\t\t\tif (typeof(Event) === 'function') {\n\t\t\t\twindow.dispatchEvent(new Event('resize'));\n\t\t\t} else {\n\t\t\t\tvar evt = window.document.createEvent('UIEvents');\n\t\t\t\tevt.initUIEvent('resize', true, false, window, 0);\n\t\t\t\twindow.dispatchEvent(evt);\n\t\t\t}\n\t\t});\n\t});\n<\/script>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>81.7%<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"204\" height=\"80\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x.png\" alt=\"\" class=\"wp-image-227441\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x.png 204w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x-200x78.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x-88x35.png 88w\" sizes=\"auto, (max-width: 204px) 100vw, 204px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Augmentation du volume d&rsquo;appels<\/h4>\n\n\n\n<p>Le volume d&rsquo;appels a augment\u00e9 de 81,7 %\u2191, les appels manqu\u00e9s de 23,7 %\u2193.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>2.5X<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/poliglota-logo.png\" alt=\"\" class=\"wp-image-205947\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Taux de r\u00e9ussite des appels sortants<\/h4>\n\n\n\n<p>Ils ont doubl\u00e9 leur succ\u00e8s en mati\u00e8re d&rsquo;appels sortants et r\u00e9duit de moiti\u00e9 les contrats perdus.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>80%<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"236\" height=\"74\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars.png\" alt=\"\" class=\"wp-image-189907\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars.png 236w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars-200x63.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars-88x28.png 88w\" sizes=\"auto, (max-width: 236px) 100vw, 236px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Diminution du temps d&rsquo;attente<\/h4>\n\n\n\n<p>Les temps d&rsquo;attente ont \u00e9t\u00e9 r\u00e9duits de 80 % et le temps de traitement des appels de 25 %.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solutions-benefits\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Les \u00e9quipes de vente modernes s&rsquo;appuient sur nous lorsqu&rsquo;elles en ont besoin<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/NameCall-Quallity.svg\" alt=\"\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">2X le volume d&rsquo;appels sortants<\/h5>\n\n\n\n<p>La num\u00e9rotation manuelle appartient au pass\u00e9.\nCloudTalk automatise la num\u00e9rotation, afin que vos repr\u00e9sentants puissent se concentrer sur la vente, et non sur la saisie de chiffres.\nCela signifie plus d&rsquo;appels, plus de conversations et plus de chances de conclure des affaires.  <\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/NameProductivity.svg\" alt=\"\" style=\"width:50px\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Accro\u00eetre la rapidit\u00e9 d&rsquo;ex\u00e9cution<\/h5>\n\n\n\n<p>Dans le domaine des ventes, c&rsquo;est la rapidit\u00e9 qui l&#8217;emporte.\nAvec CloudTalk, votre \u00e9quipe peut r\u00e9pondre aux prospects en un temps record, ce qui vous permet d&rsquo;\u00eatre toujours le premier \u00e0 entrer en contact.\nDes r\u00e9ponses et des suivis plus rapides signifient plus de victoires, et qui n&rsquo;aime pas les victoires ?  <\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/NameEfficient.svg\" alt=\"\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Performances de la piste<\/h5>\n\n\n\n<p>Vous devez savoir ce qui se passe en premi\u00e8re ligne.\nCloudTalk enregistre chaque appel, fournit des analyses d\u00e9taill\u00e9es et vous aide \u00e0 affiner votre strat\u00e9gie, ce qui permet \u00e0 votre \u00e9quipe de rester sur la bonne voie et de donner le meilleur d&rsquo;elle-m\u00eame. <\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group homepage-who-we-help-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-with-anchors\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">Comment nous aidons<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Les fonctionnalit\u00e9s pr\u00e9f\u00e9r\u00e9es des \u00e9quipes de vente<\/h2>\n\n\n\n<div class=\"wp-block-group anchors-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<ul class=\"wp-block-list\">\n<li><a      href=\"https:\/\/test-staging.cloudtalk.io\/fr\/\">Port\u00e9e et conversion<\/a><\/li>\n\n\n\n<li><a      href=\"https:\/\/test-staging.cloudtalk.io\/fr\/\">Personnalisation et productivit\u00e9<\/a><\/li>\n\n\n\n<li><a      href=\"https:\/\/test-staging.cloudtalk.io\/fr\/\">Performance et coaching<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group options-slider\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Imaginez des appels froids et chauds, mais non douloureux.<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Num\u00e9roteurs de vente :<\/strong> Menez des campagnes d&rsquo;appels \u00e0 fort impact qui permettent \u00e0 votre \u00e9quipe d&rsquo;entrer en contact avec plus de prospects, plus rapidement.<\/li>\n\n\n\n<li><strong>Abandon de la messagerie vocale :<\/strong> Abandonnez les messages vocaux pr\u00e9enregistr\u00e9s d&rsquo;un simple clic, lib\u00e9rant ainsi du temps pour des conversations en direct.<\/li>\n\n\n\n<li><strong>Num\u00e9ros internationaux :<\/strong> Entrez en contact avec des prospects du monde entier en utilisant des num\u00e9ros locaux qui instaurent la confiance et am\u00e9liorent les taux de r\u00e9ponse.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">Contacter les ventes<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-869x1024.png\" alt=\"\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Connaissez et \u00e9patez vos prospects.<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Campagnes :<\/strong> Maintenez les appels sur la bonne voie gr\u00e2ce \u00e0 des scripts et des notes structur\u00e9s qui garantissent que chaque conversation atteint son but.<\/li>\n\n\n\n<li><strong>D\u00e9tails sur les clients :<\/strong> Gr\u00e2ce \u00e0 l&rsquo;int\u00e9gration CRM, CloudTalk permet \u00e0 vos repr\u00e9sentants d&rsquo;acc\u00e9der instantan\u00e9ment aux profils complets des clients et \u00e0 l&rsquo;historique des appels, afin qu&rsquo;ils soient toujours pr\u00eats.<\/li>\n\n\n\n<li><strong>Notes d&rsquo;appel AI :<\/strong> Capturez et partagez les d\u00e9tails importants lors de chaque appel afin de garantir un suivi harmonieux et des \u00e9tapes ult\u00e9rieures inform\u00e9es.<\/li>\n\n\n\n<li><strong>Messages personnalis\u00e9s :<\/strong> Cr\u00e9ez des messages d&rsquo;accueil et d&rsquo;attente personnalis\u00e9s qui donnent \u00e0 chaque appel un caract\u00e8re personnel et professionnel.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">Contacter les ventes<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-869x1024.png\" alt=\"\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Examen des appels = Meilleur appel<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Analyse des appels par l&rsquo;IA :<\/strong> Surveillez l&rsquo;activit\u00e9 des appels et les mesures de performance pour savoir qui excelle et qui a besoin d&rsquo;un peu de coaching.<\/li>\n\n\n\n<li><strong>Enregistrement des appels :<\/strong> Passez en revue les appels pass\u00e9s pour comprendre ce qui fonctionne et fournir un retour d&rsquo;information qui aide votre \u00e9quipe \u00e0 s&rsquo;am\u00e9liorer.<\/li>\n\n\n\n<li><strong>Tableau de bord en temps r\u00e9el :<\/strong> Prenez le pouls de l&rsquo;activit\u00e9 de votre \u00e9quipe gr\u00e2ce \u00e0 un tableau de bord en temps r\u00e9el indiquant qui est en ligne, qui est disponible et qui a atteint ses objectifs.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">Contacter les ventes<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-IT-and-operations-869x1024.png\" alt=\"\"\/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solutions-image-text\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Pourquoi CloudTalk ?<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Nous comprenons qu&rsquo;il existe de nombreuses options.\nAlors, pourquoi CloudTalk ? <\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp1\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionPeople01_10-1024x670.png\" alt=\"\" class=\"wp-image-243858\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionPeople01_10-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionPeople01_10-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionPeople01_10-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionPeople01_10-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionPeople01_10-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionPeople01_10-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionPeople01_10-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionPeople01_10-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionPeople01_10.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">Qualit\u00e9 vocale sup\u00e9rieure<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Faites en sorte que chaque appel soit un \u00ab\u00a0Bonjour, ravi d&rsquo;\u00eatre en contact !\u00a0\u00bb, et non un \u00ab\u00a0Hein, qu&rsquo;avez-vous dit ?\u00a0\u00bb.<\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><\/h5>\n\n\n\n<p>Oubliez les connexions hach\u00e9es ou les moments o\u00f9 l&rsquo;on vous demande de m&rsquo;entendre.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Avec CloudTalk, chaque mot est prononc\u00e9 haut et fort, de sorte que votre \u00e9quipe peut se concentrer sur la conclusion de l&rsquo;affaire, sans se r\u00e9p\u00e9ter.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp2\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">160+ Num\u00e9ros locaux<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">R\u00e9pondez-vous aux appels provenant de num\u00e9ros \u00e9trangers ?\nVos prospects non plus. <\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><\/h5>\n\n\n\n<p>Vous souhaitez instaurer la confiance sur de nouveaux march\u00e9s ?\nC&rsquo;est facile. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>CloudTalk permet \u00e0 votre \u00e9quipe d&rsquo;acc\u00e9der \u00e0 des num\u00e9ros locaux dans plus de 160 pays, de sorte que chaque appel semble provenir d&rsquo;une rue voisine.<\/p>\n\n\n\n<div class=\"wp-block-group solutions-testimonial-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"text\">Avec notre ancienne solution, nous avions un seul num\u00e9ro de t\u00e9l\u00e9phone.\nLes gens ne r\u00e9pondaient pas aux num\u00e9ros de t\u00e9l\u00e9phone inconnus provenant de l&rsquo;\u00e9tranger.\nCela nous ralentissait.\nAvant de commencer \u00e0 utiliser CT, nous recevions \u00e0 peine 7 000 appels par an.    Commencez d\u00e8s aujourd&rsquo;hui, c&rsquo;est pr\u00e8s de 120 000.\nGr\u00e2ce \u00e0 CloudTalk, nous pouvons g\u00e9rer notre centre d&rsquo;appels \u00e0 partir d&rsquo;un seul bureau tout en conservant une pr\u00e9sence internationale. <\/p>\n\n\n\n<div class=\"wp-block-columns ratings is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"author\"><strong>Alena Pirkovska<\/strong>, chef d&rsquo;\u00e9quipe du service client\u00e8le chez Boataround<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size has-small-font-size\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/fr\/pays-couverts\/\">Voir la tarification de la couverture des pays<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionPeople02_13-1024x670.png\" alt=\"\" class=\"wp-image-243877\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionPeople02_13-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionPeople02_13-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionPeople02_13-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionPeople02_13-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionPeople02_13-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionPeople02_13-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionPeople02_13-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionPeople02_13-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionPeople02_13.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp3\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices02_04-1024x670.png\" alt=\"\" class=\"wp-image-243896\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices02_04-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices02_04-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices02_04-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices02_04-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices02_04-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices02_04-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices02_04-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices02_04-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices02_04.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">Facile \u00e0 apprendre et \u00e0 utiliser<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Simple, puissant et con\u00e7u pour les \u00e9quipes de vente<\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><\/h5>\n\n\n\n<p>Nous pensons que les meilleurs outils sont ceux qui ne vous g\u00eanent pas et qui fonctionnent.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Notre logiciel est simple et efficace, donnant \u00e0 votre \u00e9quipe la clart\u00e9 et le contr\u00f4le n\u00e9cessaires pour que chaque appel compte.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp2\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">Int\u00e9gr\u00e9 \u00e0 vos syst\u00e8mes<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Des int\u00e9grations qui sont <br\/>aussi simples que 1-2-3<\/h3>\n\n\n\n<h5 class=\"wp-block-heading\"><\/h5>\n\n\n\n<p>CloudTalk offre \u00e0 votre \u00e9quipe la visibilit\u00e9 dont elle a besoin sans passer d&rsquo;un syst\u00e8me \u00e0 l&rsquo;autre.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Vous pouvez enregistrer automatiquement les appels, acc\u00e9der de mani\u00e8re transparente aux notes des clients et faciliter la prise de contact gr\u00e2ce \u00e0 la fonction Click-to-Call.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Faites en sorte que votre processus de vente soit fluide, efficace et ax\u00e9 sur la conclusion de contrats.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-1024x670.png\" alt=\"\" class=\"wp-image-243915\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/09\/VersionOffices01_06.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover is-light solution-cta-banner block-visibility-hide-large-screen block-visibility-hide-medium-screen\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-201699\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/solution-cta-banner-mobile.png\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Et puis, il y a <br\/>AI Conversation Intelligence&#8230;<\/h2>\n\n\n\n<p>Les agents commerciaux gagnent 3 heures par semaine sur la saisie manuelle des donn\u00e9es et traitent 20 appels de plus.\nDe leur c\u00f4t\u00e9, les superviseurs et les managers gagnent 25 heures par semaine gr\u00e2ce \u00e0 l&rsquo;automatisation des examens d&rsquo;appels, des transcriptions et de l&rsquo;analyse de l&rsquo;IA.\nC&rsquo;est autant de temps en plus \u00e0 consacrer au coaching, \u00e0 l&rsquo;affinement de la strat\u00e9gie et \u00e0 l&rsquo;obtention de r\u00e9sultats l\u00e0 o\u00f9 c&rsquo;est le plus important.  <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/fr\/conversation-intelligente-alimentee-par-lia\/\">Explorer l&rsquo;avenir de l&rsquo;IA<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover is-light solution-cta-banner block-visibility-hide-small-screen\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-201711\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/solution-cta-banner.png\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Et puis, il y a l&rsquo;IA <br\/>Conversation Intelligence&#8230;<\/h2>\n\n\n\n<p>Les agents commerciaux gagnent 3 heures par semaine sur la saisie manuelle des donn\u00e9es et traitent 20 appels de plus.\nDe leur c\u00f4t\u00e9, les superviseurs et les managers gagnent 25 heures par semaine gr\u00e2ce \u00e0 l&rsquo;automatisation des examens d&rsquo;appels, des transcriptions et de l&rsquo;analyse de l&rsquo;IA.\nC&rsquo;est autant de temps en plus \u00e0 consacrer au coaching, \u00e0 l&rsquo;affinement de la strat\u00e9gie et \u00e0 l&rsquo;obtention de r\u00e9sultats l\u00e0 o\u00f9 c&rsquo;est le plus important.  <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/fr\/conversation-intelligente-alimentee-par-lia\/\">Explorer l&rsquo;avenir de l&rsquo;IA<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solution-faqs has-neutral-grey-50-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">FAQ<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Qu&rsquo;est-ce qu&rsquo;un centre d&rsquo;appels sortants ?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Un centre d&rsquo;appels sortants est une installation ou un d\u00e9partement au sein d&rsquo;une entreprise qui traite principalement les appels sortants vers les clients ou les prospects.<br \/>\nCes appels sont initi\u00e9s par les agents du centre d&rsquo;appels \u00e0 des fins diverses telles que les ventes, le marketing, le suivi du service \u00e0 la client\u00e8le, les enqu\u00eates ou la prise de rendez-vous.<br \/>\nLes centres d&rsquo;appels sortants utilisent souvent des logiciels ou des solutions de centre d&rsquo;appels sortants pour g\u00e9rer efficacement leurs op\u00e9rations.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Qu&rsquo;est-ce qu&rsquo;un appel sortant ?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Les appels sortants sont des appels t\u00e9l\u00e9phoniques \u00e9mis par un centre d&rsquo;appel ou une entreprise vers des clients ou des prospects.<br \/>\nIls sont g\u00e9n\u00e9ralement utilis\u00e9s \u00e0 des fins telles que les appels de vente, le t\u00e9l\u00e9marketing, la g\u00e9n\u00e9ration de prospects, les \u00e9tudes de march\u00e9 et le suivi du service client\u00e8le.<br \/>\nLes appels sortants sont facilit\u00e9s et rationalis\u00e9s par l&rsquo;utilisation de logiciels ou de solutions de centres d&rsquo;appels sortants.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1683213267012\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Pourquoi les appels sortants sont-ils importants ?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Les appels sortants sont importants pour plusieurs raisons : <\/p>\n<p>&#8211; Ils permettent une communication proactive avec les clients et les prospects. <br \/>&#8211; Les appels sortants peuvent g\u00e9n\u00e9rer des pistes de vente et du chiffre d&rsquo;affaires. <br \/>&#8211; Les appels sortants permettent aux entreprises de recueillir des informations pr\u00e9cieuses par le biais d&rsquo;enqu\u00eates et d&rsquo;\u00e9tudes de march\u00e9. <br \/>&#8211; Ils aident \u00e0 maintenir les relations avec les clients gr\u00e2ce \u00e0 des appels de suivi. <br \/>&#8211; Les appels sortants peuvent \u00e9galement \u00eatre utilis\u00e9s pour la prise de rendez-vous et les rappels, ce qui renforce l&rsquo;engagement et la satisfaction des clients. <\/p>\n<p>L&rsquo;utilisation d&rsquo;un logiciel ou de solutions de centre d&rsquo;appels sortants efficaces est essentielle pour maximiser les avantages des appels sortants.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1683213285119\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Comment am\u00e9liorer votre centre d&rsquo;appels sortants ?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>L&rsquo;am\u00e9lioration de votre centre d&rsquo;appels sortants passe par plusieurs strat\u00e9gies, notamment l&rsquo;utilisation de logiciels ou de solutions avanc\u00e9es de centre d&rsquo;appels sortants :  <\/p>\n<p>&#8211; Mettre en \u0153uvre une technologie de pointe pour les centres d&rsquo;appels afin d&rsquo;am\u00e9liorer la gestion et l&rsquo;efficacit\u00e9 des appels.  <br \/>&#8211; Fournir une formation compl\u00e8te aux agents afin d&rsquo;am\u00e9liorer leurs comp\u00e9tences en mati\u00e8re de communication et de vente.  <br \/>&#8211; Segmentez et ciblez les listes d&rsquo;appels pour am\u00e9liorer la g\u00e9n\u00e9ration de prospects et les taux de conversion.  <br \/>&#8211; Surveillez et analysez les param\u00e8tres des appels afin d&rsquo;identifier les domaines \u00e0 am\u00e9liorer.  <br \/>&#8211; Offrez des incitations et des r\u00e9compenses pour motiver les agents et stimuler leurs performances.  <br \/>&#8211; Utilisez des outils d&rsquo;automatisation et d&rsquo;IA pour des t\u00e2ches telles que le script d&rsquo;appel, le lead scoring et la num\u00e9rotation pr\u00e9dictive afin d&rsquo;augmenter la productivit\u00e9.  <br \/>&#8211; Affiner en permanence les scripts et les approches en fonction du retour d&rsquo;information des clients et des tendances du march\u00e9.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711473878541\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Quelle est la diff\u00e9rence entre un centre d&rsquo;appels entrants et sortants ?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Un centre d&rsquo;appels entrants traite principalement les appels entrants des clients, tandis qu&rsquo;un centre d&rsquo;appels sortants se concentre sur les appels sortants vers les clients ou les prospects.<br \/>\nLes centres d&rsquo;appels entrants traitent g\u00e9n\u00e9ralement les demandes des clients, les r\u00e9clamations, l&rsquo;assistance produit et le traitement des commandes, tandis que les centres d&rsquo;appels sortants s&rsquo;occupent de t\u00e2ches telles que les ventes, le t\u00e9l\u00e9marketing, la g\u00e9n\u00e9ration de leads, les enqu\u00eates et la prise de rendez-vous.<br \/>\nLes deux types de centres d&rsquo;appels peuvent b\u00e9n\u00e9ficier de l&rsquo;utilisation de logiciels ou de solutions sp\u00e9cialis\u00e9s pour les centres d&rsquo;appels entrants et sortants afin de rationaliser leurs op\u00e9rations.  <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover cloudtalk-cta\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-170641\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/cs-cta-background.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color\">CloudTalk est une solution ax\u00e9e sur les donn\u00e9es pour une exp\u00e9rience client exceptionnelle et l&rsquo;intelligence en est un \u00e9l\u00e9ment cl\u00e9.<\/h2>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color\">Planifiez une d\u00e9monstration d\u00e8s aujourd&rsquo;hui et d\u00e9couvrez-le par vous-m\u00eame.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">R\u00e9servez une d\u00e9mo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Passez deux fois plus d&rsquo;appels avec moiti\u00e9 moins d&rsquo;efforts Lorsque vous dirigez une \u00e9quipe charg\u00e9e des revenus, chaque appel compte. CloudTalk est la solution globale d&rsquo;appels AI con\u00e7ue pour que ces appels comptent. Que vous g\u00e9riez une \u00e9quipe de d\u00e9veloppement commercial all\u00e9g\u00e9e ou une force de vente dispers\u00e9e, notre logiciel de centre d&rsquo;appels sortants vous [&hellip;]<\/p>\n","protected":false},"author":37,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-solution_by_team_v2.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-52379","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages\/52379","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/comments?post=52379"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages\/52379\/revisions"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/media?parent=52379"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/ct-post-type?post=52379"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}