{"id":41115,"date":"2022-03-03T18:38:57","date_gmt":"2022-03-03T16:38:57","guid":{"rendered":"https:\/\/staging.cloudtalk.io\/logiciel-de-centre-dappels-entrants-solution-de-centre-de-contacts\/"},"modified":"2024-11-29T18:49:57","modified_gmt":"2024-11-29T16:49:57","slug":"logiciel-de-centre-dappels-entrants-solution-de-centre-de-contacts","status":"publish","type":"page","link":"https:\/\/test-staging.cloudtalk.io\/fr\/logiciel-de-centre-dappels-entrants-solution-de-centre-de-contacts\/","title":{"rendered":"Logiciel de centre d&rsquo;appels entrants pour une assistance \u00e0 la client\u00e8le irr\u00e9prochable"},"content":{"rendered":"\n<div class=\"wp-block-group homepage-atf-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h1 class=\"wp-block-heading\">Faites en sorte que chaque appel \u00e0 l&rsquo;assistance <br\/>compte<\/h1>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p>Aidez votre \u00e9quipe \u00e0 fournir une assistance r\u00e9active et de haute qualit\u00e9 tout en atteignant les objectifs SLA et en r\u00e9duisant les appels manqu\u00e9s. Obtenez les outils dont vous avez besoin pour que les clients soient satisfaits et les agents productifs. <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>R\u00e9duisez les appels manqu\u00e9s gr\u00e2ce \u00e0 un routage intelligent  <\/li>\n\n\n\n<li>Contr\u00f4ler l&rsquo;activit\u00e9 et les performances en temps r\u00e9el<\/li>\n\n\n\n<li>Utilisez l&rsquo;intelligence conversationnelle de l&rsquo;IA pour obtenir des informations sur les appels<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">Contacter les ventes<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column image-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full block-visibility-hide-large-screen block-visibility-hide-medium-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"1072\" height=\"928\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1.png\" alt=\"\" class=\"wp-image-213718\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1.png 1072w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-300x260.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-1024x886.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-768x665.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-857x742.png 857w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-494x428.png 494w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-424x367.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-131x113.png 131w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-88x76.png 88w\" sizes=\"auto, (max-width: 1072px) 100vw, 1072px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full block-visibility-hide-small-screen\"><img loading=\"lazy\" decoding=\"async\" width=\"1072\" height=\"928\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1.png\" alt=\"\" class=\"wp-image-213718\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1.png 1072w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-300x260.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-1024x886.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-768x665.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-857x742.png 857w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-494x428.png 494w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-424x367.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-131x113.png 131w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/VersionProduct03_03-1-88x76.png 88w\" sizes=\"auto, (max-width: 1072px) 100vw, 1072px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group trusted-by\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-extended\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-center\">Plus de 4,000 entreprises utilisent CloudTalk pour avoir PLUS d&rsquo;appels et de meilleurs appels.<\/p>\n\n\n<div class='white' style='background:rgba(0,0,0,0); border:solid 0px rgba(0,0,0,0); border-radius:0px; padding:0px 0px 0px 0px;'>\n<div id='slider_165638' class='owl-carousel sa_owl_theme autohide-arrows' data-slider-id='slider_165638' style='visibility:hidden;'>\n<div id='slider_165638_slide01' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Revolut.svg&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide02' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/DHL.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide03' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Rakuten.svg&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide04' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide05' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; 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background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Hostinger.svg&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide09' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Mercedes.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide10' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/CoachHub.svg&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide11' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Tech.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide12' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/12\/logo-greenpeace.png&quot;); background-position:center center; background-size:contain; background-repeat:no-repeat; '><\/div>\n<div id='slider_165638_slide13' class='sa_hover_container' style='padding:5% 5%; margin:0px 0%; background-image:url(&quot;https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Fujitsu.png&quot;); background-position:center center; background-size:auto; background-repeat:no-repeat; '><\/div>\n<\/div>\n<\/div>\n<script type='text\/javascript'>\n\tjQuery(document).ready(function() 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{\n\t\t\t\twindow.dispatchEvent(new Event('resize'));\n\t\t\t} else {\n\t\t\t\tvar evt = window.document.createEvent('UIEvents');\n\t\t\t\tevt.initUIEvent('resize', true, false, window, 0);\n\t\t\t\twindow.dispatchEvent(evt);\n\t\t\t}\n\t\t});\n\t});\n<\/script>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>81.7%<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"204\" height=\"80\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x.png\" alt=\"\" class=\"wp-image-227441\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x.png 204w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x-200x78.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/Glovo@2x-88x35.png 88w\" sizes=\"auto, (max-width: 204px) 100vw, 204px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Augmentation du volume d&rsquo;appels<\/h4>\n\n\n\n<p>Le volume d&rsquo;appels a augment\u00e9 de 81,7 %\u2191, les appels manqu\u00e9s de 23,7 %\u2193.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>2.5X<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/poliglota-logo.png\" alt=\"\" class=\"wp-image-205947\"\/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Taux de r\u00e9ussite des appels sortants<\/h4>\n\n\n\n<p>Ils ont doubl\u00e9 leur succ\u00e8s en mati\u00e8re d&rsquo;appels sortants et r\u00e9duit de moiti\u00e9 les contrats perdus.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group percentage-logo-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>80%<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"236\" height=\"74\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars.png\" alt=\"\" class=\"wp-image-189907\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars.png 236w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars-200x63.png 200w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/10\/Discover-cars-88x28.png 88w\" sizes=\"auto, (max-width: 236px) 100vw, 236px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Diminution du temps d&rsquo;attente<\/h4>\n\n\n\n<p>Les temps d&rsquo;attente ont \u00e9t\u00e9 r\u00e9duits de 80 % et le temps de traitement des appels de 25 %.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solutions-benefits\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Les \u00e9quipes d&rsquo;assistance utilisent CloudTalk pour<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/NameCall-Quallity.svg\" alt=\"\" style=\"object-fit:cover\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">R\u00e9solvez 30 % de plus de probl\u00e8mes de premier contact sur <br\/><\/h5>\n\n\n\n<p>R\u00e9duisez le temps de traitement moyen et augmentez les taux de r\u00e9solution. Votre \u00e9quipe b\u00e9n\u00e9ficie d&rsquo;un contexte client complet et d&rsquo;un routage intelligent pour traiter les probl\u00e8mes correctement d\u00e8s la premi\u00e8re fois. <\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/05\/NameAutomation.svg\" alt=\"\" class=\"wp-image-215222\" style=\"width:50px\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">R\u00e9duisez les appels manqu\u00e9s <br\/>jusqu&rsquo;\u00e0 40 %.<\/h5>\n\n\n\n<p>Le routage intelligent et la qualit\u00e9 cristalline assurent la fluidit\u00e9 des conversations et le suivi de la disponibilit\u00e9 en temps r\u00e9el garantit que les appels des clients parviennent au bon agent au bon moment.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group benefits-grid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/NameProductivity.svg\" alt=\"\" style=\"width:50px\"\/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">Gagnez 85% de temps sur <br\/>Call Reviews<\/h5>\n\n\n\n<p>B\u00e9n\u00e9ficiez d&rsquo;une visibilit\u00e9 compl\u00e8te sur les performances de l&rsquo;\u00e9quipe gr\u00e2ce \u00e0 l&rsquo;enregistrement automatique des appels et aux insights aliment\u00e9s par l&rsquo;IA. Surveillez l&rsquo;activit\u00e9 et les performances en temps r\u00e9el pour maintenir des niveaux de service \u00e9lev\u00e9s. <\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group homepage-who-we-help-section\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group text-with-anchors\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"caption\">COMMENT NOUS AIDONS<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Les fonctionnalit\u00e9s pr\u00e9f\u00e9r\u00e9es des \u00e9quipes de support<\/h2>\n\n\n\n<div class=\"wp-block-group anchors-block\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<ul class=\"wp-block-list\">\n<li><a      href=\"https:\/\/test-staging.cloudtalk.io\/fr\/\">Disponibilit\u00e9 et temps de r\u00e9ponse<\/a><\/li>\n\n\n\n<li><a      href=\"https:\/\/test-staging.cloudtalk.io\/fr\/\">R\u00e9solution et qualit\u00e9<\/a><\/li>\n\n\n\n<li><a      href=\"https:\/\/test-staging.cloudtalk.io\/fr\/\">Performance et suivi<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group options-slider\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Imaginez que chaque agent r\u00e9solve les probl\u00e8mes d\u00e8s le premier appel.<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Visual Call Flow Designer: Personnalisez les <\/strong>flux d&rsquo;appels avec une logique d&#8217;embranchement, des actions de basculement, des mises \u00e0 jour en temps r\u00e9el et des automatismes tels que des d\u00e9clenchements par SMS pour garantir des r\u00e9ponses transparentes.<\/li>\n\n\n\n<li><strong>Gestion des files d&rsquo;attente (+ files d&rsquo;attente VIP) :<\/strong> Hi\u00e9rarchisez et g\u00e9rez les appels entrants avec les files d&rsquo;attente VIP pour minimiser les temps d&rsquo;attente et garantir un service plus rapide aux clients \u00e0 forte valeur ajout\u00e9e.<\/li>\n\n\n\n<li><strong>Affectation dynamique des agents :<\/strong> Assignez automatiquement les appels \u00e0 l&rsquo;agent le plus disponible ou le plus appropri\u00e9 en fonction de la charge de travail, de l&rsquo;expertise ou des donn\u00e9es de l&rsquo;appelant.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">Contacter les ventes<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"869\" height=\"1024\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-869x1024.png\" alt=\"\" class=\"wp-image-226574\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-869x1024.png 869w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-255x300.png 255w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-768x905.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-916x1080.png 916w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-630x742.png 630w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-363x428.png 363w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-360x424.png 360w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-96x113.png 96w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers-75x88.png 75w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-line-managers.png 1120w\" sizes=\"auto, (max-width: 869px) 100vw, 869px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Fournir une assistance qui r\u00e9sout les probl\u00e8mes, <br\/>et ne se contente pas de r\u00e9pondre aux questions<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Int\u00e9gration CRM et Helpdesk<\/strong>: Acc\u00e9dez \u00e0 l&rsquo;historique complet des clients et enregistrez automatiquement toutes les interactions dans votre CRM et votre service d&rsquo;assistance.<\/li>\n\n\n\n<li><strong>SVI (Menus d&rsquo;appel) : <\/strong>Assurez-vous que les clients atteignent le bon service ou la bonne ressource sans d\u00e9lai.<\/li>\n\n\n\n<li><strong>D\u00e9tails sur le client :<\/strong> Acc\u00e8s instantan\u00e9 aux profils d\u00e9taill\u00e9s des clients, y compris l&rsquo;historique des interactions et les pr\u00e9f\u00e9rences, pour une communication plus efficace d\u00e8s le premier instant.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">Contacter les ventes<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"869\" height=\"1024\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-869x1024.png\" alt=\"\" class=\"wp-image-226669\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-869x1024.png 869w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-255x300.png 255w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-768x905.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-916x1080.png 916w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-630x742.png 630w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-363x428.png 363w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-360x424.png 360w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-96x113.png 96w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development-75x88.png 75w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-sales-development.png 1120w\" sizes=\"auto, (max-width: 869px) 100vw, 869px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group option-slide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Identifiez les tendances en mati\u00e8re de support avant <br\/>qu&rsquo;elles n&rsquo;aient un impact sur les indicateurs de performance.<\/h3>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Surveillance des appels en temps r\u00e9el : <\/strong>Surveillez les appels en direct \u00e0 l&rsquo;aide de fonctions telles que Listen, Whisper et Barge pour soutenir et former les agents en temps r\u00e9el.<\/li>\n\n\n\n<li><strong>Analyse du statut et de l&rsquo;activit\u00e9 des agents : <\/strong>Suivez la productivit\u00e9 des agents gr\u00e2ce \u00e0 une vue en direct de leur disponibilit\u00e9\/statut, des journaux d&rsquo;appels d\u00e9taill\u00e9s, des comparaisons d&rsquo;\u00e9quipes et des rapports.<\/li>\n\n\n\n<li><strong>Tableaux de bord KPI personnalisables :<\/strong> Cr\u00e9ez des rapports visuels autour de vos indicateurs les plus importants &#8211; des temps d&rsquo;attente aux taux de r\u00e9solution &#8211; pour prendre des d\u00e9cisions bas\u00e9es sur des donn\u00e9es.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">Contacter les ventes<\/a><\/div>\n<\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"869\" height=\"1024\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-869x1024.png\" alt=\"\" class=\"wp-image-226308\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-869x1024.png 869w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-255x300.png 255w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-768x905.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-916x1080.png 916w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-630x742.png 630w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-363x428.png 363w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-360x424.png 360w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-96x113.png 96w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service-75x88.png 75w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/07\/homepage-customer-service.png 1120w\" sizes=\"auto, (max-width: 869px) 100vw, 869px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solutions-image-text\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Pourquoi CloudTalk ?<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Nous comprenons qu&rsquo;il existe de nombreuses options.\nAlors, pourquoi CloudTalk ? <\/p>\n\n\n\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp1\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-1024x670.png\" alt=\"\" class=\"wp-image-220347\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople04_13.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">QUALIT\u00c9 VOCALE SUP\u00c9RIEURE<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Faites en sorte que chaque appel de soutien soit un \u00ab\u00a0merci\u00a0\u00bb et non un \u00ab\u00a0d\u00e9sol\u00e9, pourriez-vous r\u00e9p\u00e9ter ?  <\/h3>\n\n\n\n<p>Oubliez les appels interrompus et les probl\u00e8mes de connexion frustrants. Avec CloudTalk, votre \u00e9quipe d&rsquo;assistance peut se concentrer sur l&rsquo;essentiel : aider les clients, et non se battre avec la technologie.   <br\/><br\/>Gr\u00e2ce \u00e0 un son cristallin et \u00e0 des connexions fiables dans plus de 160 pays, vos agents peuvent offrir le type d&rsquo;assistance qui fid\u00e9lise les clients.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp2\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">ENTI\u00c8REMENT CONFIGURABLE  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00c9volutif et simple pour les \u00e9quipes d&rsquo;assistance en pleine croissance<\/h3>\n\n\n\n<p>CloudTalk est con\u00e7u pour \u00e9voluer avec vous, quelle que soit la taille de votre service d&rsquo;assistance. Nos clients les plus cr\u00e9atifs g\u00e8rent des flux d&rsquo;appels comportant jusqu&rsquo;\u00e0 300 \u00e9tapes, ce qui leur permet de g\u00e9rer sans effort des sc\u00e9narios complexes de d\u00e9rivation, d&rsquo;automatisation et de basculement.   <br\/><br\/>Malgr\u00e9 cette flexibilit\u00e9, la plateforme reste incroyablement intuitive, permettant \u00e0 votre \u00e9quipe de concevoir et d&rsquo;ajuster les flux en quelques minutes, et non en quelques heures.  <br\/><br\/>Que vous fassiez \u00e9voluer une \u00e9quipe miniature ou que vous preniez en charge des sc\u00e9narios complexes, CloudTalk vous garantit simplicit\u00e9 et efficacit\u00e9 \u00e0 chaque \u00e9tape.<\/p>\n\n\n\n<div class=\"wp-block-group solutions-testimonial-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"text\">Notre volume d&rsquo;appels a tripl\u00e9 en seulement deux ans, passant d&rsquo;environ 10 000 appels \u00e0 30 000 par trimestre et, gr\u00e2ce \u00e0 CloudTalk, nous pouvons d\u00e9sormais g\u00e9rer facilement toutes ces communications. Ce fut un excellent choix. <\/p>\n\n\n\n<div class=\"wp-block-columns ratings is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/01\/icon-star-full-warning-yellow-600-gold.svg\" alt=\"\" class=\"wp-image-185773\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"author\"><strong>Frederico Lopes<\/strong>, responsable du service \u00e0 la client\u00e8le chez DiscoverCars<\/p>\n\n\n\n<div style=\"height:18px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size has-small-font-size\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/call-quality-at-cloudtalk\/\">Am\u00e9liorer la qualit\u00e9 d&rsquo;appel<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-1024x670.png\" alt=\"\" class=\"wp-image-232429\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/08\/VersionPeople03_06.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp3\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-1024x670.png\" alt=\"\" class=\"wp-image-222049\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/06\/VersionPeople03_07-1.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">FACILE \u00c0 APPRENDRE ET \u00c0 UTILISER  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Simplifier l&rsquo;assistance sans sacrifier les fonctionnalit\u00e9s<\/h3>\n\n\n\n<p>La technologie doit faciliter l&rsquo;assistance, pas la compliquer. Lorsque les outils se mettent en travers du chemin, les clients le remarquent, et pas dans le bon sens du terme. <br\/><br\/>CloudTalk est simple et efficace, donnant \u00e0 votre \u00e9quipe la clart\u00e9 et les informations n\u00e9cessaires pour que chaque interaction avec le client compte.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group solutions-image-text-single\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"usp2\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"caption\">INT\u00c9GR\u00c9 \u00c0 VOS SYST\u00c8MES  <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Toutes les informations sur les clients en un seul endroit<\/h3>\n\n\n\n<p>CloudTalk se connecte de mani\u00e8re transparente \u00e0 votre syst\u00e8me d&rsquo;assistance, ce qui garantit que les agents ne manquent jamais d&rsquo;informations critiques sur les clients. La cr\u00e9ation automatique de tickets, l&rsquo;enregistrement instantan\u00e9 des appels et l&rsquo;int\u00e9gration compl\u00e8te avec des plates-formes telles que Zendesk et Intercom permettent de tout synchroniser. <br\/><br\/>Supprimez les changements d&rsquo;onglets et donnez \u00e0 votre \u00e9quipe les outils n\u00e9cessaires pour r\u00e9soudre les probl\u00e8mes plus rapidement.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"670\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-1024x670.png\" alt=\"\" class=\"wp-image-208123\" srcset=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-1024x670.png 1024w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-300x196.png 300w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-768x503.png 768w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-1134x742.png 1134w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-654x428.png 654w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-424x277.png 424w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-173x113.png 173w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05-88x58.png 88w, https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/03\/VersionOffices02_05.png 1296w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover is-light solution-cta-banner block-visibility-hide-large-screen block-visibility-hide-medium-screen\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-201699\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/solution-cta-banner-mobile.png\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Laissez l&rsquo;IA capturer <br\/>chaque interaction de support<\/h2>\n\n\n\n<p>Imaginez que vous ne manquiez jamais un d\u00e9tail de vos interactions avec les clients &#8211; AI Conversation Intelligence rend cela possible. Elle ne se contente pas de capturer et de transcrire chaque appel, mais d\u00e9couvre \u00e9galement des tendances et des insights automatiquement, vous donnant une image compl\u00e8te de la performance de l&rsquo;\u00e9quipe en temps r\u00e9el. <br\/><br\/>Dites adieu aux r\u00e9visions fastidieuses et bonjour \u00e0 une prise de d\u00e9cision plus intelligente et plus rapide. Responsabilisez votre \u00e9quipe gr\u00e2ce \u00e0 un coaching bas\u00e9 sur les donn\u00e9es, am\u00e9liorez la satisfaction des clients et assurez-vous que chaque conversation apporte une valeur ajout\u00e9e \u00e0 votre entreprise. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/fr\/conversation-intelligente-alimentee-par-lia\/\">Explorer l&rsquo;IA<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover is-light solution-cta-banner block-visibility-hide-small-screen\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-201711\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2024\/02\/solution-cta-banner.png\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Laissez l&rsquo;IA capturer <br\/>chaque interaction de support<\/h2>\n\n\n\n<p>Imaginez que vous ne manquiez jamais un d\u00e9tail de vos interactions avec les clients &#8211; AI Conversation Intelligence rend cela possible. Elle ne se contente pas de capturer et de transcrire chaque appel, mais d\u00e9couvre \u00e9galement des tendances et des insights automatiquement, vous donnant une image compl\u00e8te de la performance de l&rsquo;\u00e9quipe en temps r\u00e9el. <br\/><br\/>Dites adieu aux r\u00e9visions fastidieuses et bonjour \u00e0 une prise de d\u00e9cision plus intelligente et plus rapide. Responsabilisez votre \u00e9quipe gr\u00e2ce \u00e0 un coaching bas\u00e9 sur les donn\u00e9es, am\u00e9liorez la satisfaction des clients et assurez-vous que chaque conversation apporte une valeur ajout\u00e9e \u00e0 votre entreprise. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\"      href=\"https:\/\/test-staging.cloudtalk.io\/fr\/conversation-intelligente-alimentee-par-lia\/\">Explorer l&rsquo;IA<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-group solution-faqs has-neutral-grey-50-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group container-fluid\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">FAQ<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1662054682142\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Qu&rsquo;est-ce qu&rsquo;un logiciel de centre d&rsquo;appels entrants et comment fonctionne-t-il ?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Il s&rsquo;agit d&rsquo;un type de logiciel con\u00e7u pour g\u00e9rer les appels entrants dans un centre d&rsquo;appels.<br \/>\nL&rsquo;objectif est de mieux aider les clients, de rendre votre flux de travail plus efficace et de fournir aux clients des informations pertinentes.<br \/>\nIl comprend g\u00e9n\u00e9ralement des <a href=\"\" target=\"\" rel=\"\">fonctions<\/a> telles que le routage des appels, le SVI (serveur vocal interactif), la mise en file d&rsquo;attente des appels et l&rsquo;\u00e9tablissement de rapports en temps r\u00e9el.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1662054689829\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Quel logiciel de centre de contact entrant choisir ?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Le <a href=\"https:\/\/www.cloudtalk.io\/call-center-software-ebook\/\" target=\"_blank\" rel=\"noreferrer noopener\">choix de la bonne solution de centre d&rsquo;appels entrants<\/a> est crucial pour am\u00e9liorer la satisfaction des clients et l&rsquo;efficacit\u00e9 op\u00e9rationnelle. Prenez en compte des facteurs tels que les capacit\u00e9s d&rsquo;int\u00e9gration, l&rsquo;\u00e9volutivit\u00e9 et la facilit\u00e9 d&rsquo;utilisation. CloudTalk se distingue par ses fonctionnalit\u00e9s robustes, son support client de qualit\u00e9 sup\u00e9rieure et ses t\u00e9moignages-clients, ce qui en fait le choix privil\u00e9gi\u00e9 des entreprises qui visent la croissance et l&rsquo;excellence.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1683213267012\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Qu&rsquo;est-ce qu&rsquo;un appel entrant et comment pouvez-vous le g\u00e9rer avec CloudTalk ?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Les appels entrants sont des appels t\u00e9l\u00e9phoniques initi\u00e9s par des clients \u00e0 la recherche d&rsquo;assistance ou d&rsquo;informations.<br \/>\nCloudTalk optimise le traitement de ces appels gr\u00e2ce \u00e0 des fonctions telles que l&rsquo;acheminement intelligent des appels, les messages d&rsquo;accueil personnalis\u00e9s et l&rsquo;acc\u00e8s aux informations client en temps r\u00e9el.<br \/>\nCela garantit une exp\u00e9rience de communication transparente et efficace, contribuant directement \u00e0 l&rsquo;augmentation des taux de satisfaction et de fid\u00e9lisation des clients.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1683213285119\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Quel est l&rsquo;avantage principal de l&rsquo;utilisation de CloudTalk pour la r\u00e9ussite des clients ?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>CloudTalk offre des avantages in\u00e9gal\u00e9s aux \u00e9quipes charg\u00e9es de la r\u00e9ussite des clients, principalement gr\u00e2ce \u00e0 ses fonctions avanc\u00e9es d&rsquo;acheminement et de gestion des appels.<br \/>\nCes capacit\u00e9s garantissent que les demandes des clients sont trait\u00e9es rapidement et efficacement, ce qui <a href=\"\" target=\"\" rel=\"\">am\u00e9liore la satisfaction<\/a> et la fid\u00e9lit\u00e9 des <a href=\"\" target=\"\" rel=\"\">clients<\/a>. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711470454726\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Quels sont les outils de gestion de la relation client utilis\u00e9s dans les centres d&rsquo;appel ?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Les entreprises utilisent des outils de CRM (gestion de la relation client) pour g\u00e9rer les interactions avec les clients, suivre leurs donn\u00e9es et fournir aux agents les informations dont ils ont besoin pour offrir un service personnalis\u00e9.<br \/>\nParmi les outils de CRM les plus utilis\u00e9s dans les centres d&rsquo;appels, citons <a href=\"\" target=\"\" rel=\"\">Zendesk<\/a>, <a href=\"\" target=\"\" rel=\"\">LiveAgent<\/a> et <a href=\"\" target=\"\" rel=\"\">Intercom<\/a>. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711470468042\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Qu&rsquo;est-ce qu&rsquo;un appel entrant et 5 exemples ?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Les cinq types d&rsquo;appels entrants les plus courants sont les demandes de service \u00e0 la client\u00e8le, les r\u00e9solutions de plaintes, les mises \u00e0 jour de l&rsquo;\u00e9tat des exp\u00e9ditions, les besoins d&rsquo;assistance technique et les demandes de renseignements sur les produits ou les services.<br \/>\nCes appels proviennent de clients \u00e0 la recherche d&rsquo;aide ou d&rsquo;informations, dans des secteurs d&rsquo;activit\u00e9 et pour des besoins vari\u00e9s.<br \/>\nPour en savoir plus sur la <a href=\"\" target=\"\" rel=\"\">gestion efficace des appels entrants, cliquez ici<\/a>.  <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711470492326\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong><strong>Quels num\u00e9ros de t\u00e9l\u00e9phone puis-je obtenir pour un centre d&rsquo;appels entrants chez CloudTalk ?<\/strong><\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>De nombreux logiciels de centres d&rsquo;appels entrants, dont CloudTalk, proposent des <a href=\"https:\/\/www.cloudtalk.io\/toll-free-numbers\/\" target=\"_blank\" rel=\"noreferrer noopener\">num\u00e9ros gratuits<\/a>. Ceux-ci permettent aux clients de vous appeler gratuitement ou \u00e0 des tarifs tr\u00e8s bas. Vous pouvez choisir des num\u00e9ros verts (0800) ou bleus (0850). En outre, il existe des <a href=\"https:\/\/www.cloudtalk.io\/international-numbers\/\" target=\"_blank\" rel=\"noreferrer noopener\">num\u00e9ros internationaux<\/a> qui vous permettent de maintenir une pr\u00e9sence locale partout dans le monde. CloudTalk en propose plus de 160.    <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1711475920599\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \"><strong>Quels sont les quatre indicateurs cl\u00e9s de performance les plus couramment mesur\u00e9s dans un centre d&rsquo;appels entrants ?<\/strong><\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Les <a href=\"https:\/\/www.cloudtalk.io\/blog\/10-most-important-call-center-kpis-you-should-be-tracking\/\" target=\"_blank\" rel=\"noreferrer noopener\">indicateurs cl\u00e9s de performance des centres d&rsquo;appels<\/a> entrants peuvent \u00eatre r\u00e9partis en quatre cat\u00e9gories : la satisfaction du client, la valeur commerciale, l&rsquo;efficacit\u00e9 op\u00e9rationnelle et la gestion du personnel. Parmi les exemples, citons CSAT (taux de satisfaction de la client\u00e8le), le taux d&rsquo;attrition de la client\u00e8le et le taux de r\u00e9solution au premier appel (First Call Resolution). <\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-cover cloudtalk-cta\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background wp-image-170641\" alt=\"\" src=\"https:\/\/test-staging.cloudtalk.io\/wp-content\/uploads\/2023\/08\/cs-cta-background.svg\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color\">CloudTalk est con\u00e7u pour simplifier les op\u00e9rations d&rsquo;appel gr\u00e2ce \u00e0 des appels professionnels fiables et intelligents.<\/h2>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color\">Planifiez une d\u00e9monstration d\u00e8s aujourd&rsquo;hui pour d\u00e9couvrir comment CloudTalk peut soutenir vos \u00e9quipes.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-regular\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/test-staging.cloudtalk.io\/fr\/reserver-une-demo\/\">R\u00e9servez une d\u00e9mo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Faites en sorte que chaque appel \u00e0 l&rsquo;assistance compte Aidez votre \u00e9quipe \u00e0 fournir une assistance r\u00e9active et de haute qualit\u00e9 tout en atteignant les objectifs SLA et en r\u00e9duisant les appels manqu\u00e9s. Obtenez les outils dont vous avez besoin pour que les clients soient satisfaits et les agents productifs. Plus de entreprises utilisent CloudTalk [&hellip;]<\/p>\n","protected":false},"author":37,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/ct-evo-solution_by_team_v2.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"ct-post-type":[],"class_list":["post-41115","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages\/41115","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/comments?post=41115"}],"version-history":[{"count":0,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/pages\/41115\/revisions"}],"wp:attachment":[{"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/media?parent=41115"}],"wp:term":[{"taxonomy":"ct-post-type","embeddable":true,"href":"https:\/\/test-staging.cloudtalk.io\/fr\/wp-json\/wp\/v2\/ct-post-type?post=41115"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}